The trailer had intermittent electrical issues when I first picked it up. It should have never been rented until these electrical issues were repaired
STEVEN SCustomer Reviews for U-Haul Moving & Storage of Fairbanks
Testimonials From Recent Customers
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Don’t leave a customer with only 1/16 of a tank of fuel.
KATHRYN EYes I forget the gentleman's name that helped me set up with my storage. The gentleman is always extra helpful whatever he can do and real good customer service. Thank you very much
RICHARD T | First ImpressionsThis place is awesome. I highly recommend it for storage and for renting Uhauls. Staff was very friendly and felt like a family atmosphere. Place was clean and convenient. Top-notch place.
Jodi P | Overall ExperienceI had that unit for three year three or four years and it was always excellent. Never had a problem I was handicapped in a wheelchair and they always provided help when I needed it when I went over to my storage unit and I never had a problem with U-Haul. It was awesome great and I will use it again if needed thank you.
GAYLE S | Overall ExperienceI've always like thier services and would recommend them to otgers.
BRENDA R | First ImpressionsGeneral manager Terry Blair is a true professional and an attribute to U-Haul. He worked quickly and effortlessly to met my needs. I would 100 percent recommend this location due to Terry's superb skills and abilities.
STEVEN SRear door was iced shut but that the weather in Alaska when it rains then turns cold. The one complaint I do have and it's partly my fault for not looking closer. I canceled the insurance when I booked the reservation but it was added back in when I picked the truck up. It's only $15 but I feel cheated for it when I had already canceled it and then it was added back in at the pickup point.
Benny SI used a rolling cart to move my things to a bus stop about 20ft from the facility. I staff member came and demanded $15 for the cart while chastising me about sleeping in the unit. I have never slept on the property and only come to get my things and leave, as I did this time. I am a fulltime student at UAF and felt this behavior was utterly disrespectful as I had communicated my intentions, and emailed Management concerning my unit. This was disgusting. I'll never be back.
Sloane D | Overall ExperienceTeally appreciate how friendly the lady was, really knew the equipment and helped every step of the way
Laurie JThe guys there are so nice and helpful! This College Rd location in Fairbanks is the BEST one!!
LOA HFaster internet. Your staff is wonderful. I rent uhauls from you guys all of the time.
TEANN HPicked up a cargo can with 3/4 of a tank and fetirned it woth 3/; of a tank and got cjarged all sorts of fees.
CODY BFix your website! It is terrible, difficult to navigate & internationally confusing by trying to sell unneeded/unwanted products. You can do better!
TIM Sbilled me for 3 days. I returned it in 2 days. They charged 1 day on card. I paid 2nd day with cash. they put 3 days on card. that's incompetence. Now I spoke I have to involve a spineless, idiot bank and stay passed while they try finding their backsides. Ernest
ERNEST SU-Haul Reservation system. tried to reserve a truck for Sept, in June, and UHaul app wouldn't let me and multiple UH folks I spoke to said "Oh sir per company policy we can't guarantee a truck until the day before your scheduled pickup." That's not acceptable for planning purposes. Gladly it worked out and the team at the F'banks College Rd store were great.
Darrell BOn the day of check out, I had to return to the office several times and wait five minutes before anyone made an appearance and when someone did show up, I was rushed out so they could take a smoke break.....facility roof had leaked and items in my storage got wet, moldy, and destroyed. Inquired about compensation, but nobody including the insurance were willing to help. Wound up losing some personal items and furniture to the dumpster rather than getting any type of compensation.
HAZEN B | Overall ExperienceAlways quick and easy to rent and return the trailer, thank you.
ANGELA MEntrance and exit hard to navigate
JEREMY BThe staff was amazing. The truck was scary to drive. There was a loud scraping noise a grinding noise and it lacked power. I'm thankful I was in town. A truck with 140,000 + miles and drives that way shouldn't cost as much to rent.
JOSHUA CAwesome Service The Best Customer Service Outstanding!
Pat J | Overall ExperienceStaff was excellent
richard rThe only problem I had was availability. You need to have more trucks !
Eddie MWorst experience ever at a rental car company. Had a reservation set for over 4 months, even called and talked to the people before locking it in to make sure I was good to go where I was headed. Arrived on the day of pick up and NO vehicles available for my trip, not even in other weight classes. They let me rent a "day use" vehicle that was already spoken for, for a couple hours so I could get my daughter and our gear from the airport. They called and had a vehicle turned in earlier than expected at another facility. Went there only to find out it was a way bigger truck and they said I shouldn't drive it on the dirt roads I needed to drive on (that I stated from the beginning). Said if anything happens to it even with insurance I would be buying the truck in its entirety. Found a hotel to stay in instead of being on the road and I'm trying to find anyone to rent me a vehicle. Pretty much everyone is sold out, triple the price, or won't let me take it on the dirt roads where I need to go. Pretty much messed our trip right from the beginning. And they charged me full rate for the one I used for a couple hours. Thanks U-Haul, never renting from you again
ERIC VDo a walkthrough of the vehicle with the customer, explain features or provide relevant information to the customer; information regarding any discount or sales promotion going on could be helpful.
REAGAN ENothing! All the workers and the entire experience was perfect!
ERIN RI had a great experience during and after my UHaul pickup and drop off..
BRADFORD BI can’t remember the persons name who helped me but at the 209 college road location but he was a black professional gentleman in customer service, I had to come in early for my reservation, it wasn’t ready, but for the job I was doing he recommended me a truck which was a better option and cheaper in the long run, give him a raise he deserves it.
WILLIAM OLow air pressure in both rear tires kept leaking
FRANK CFriendly staff and good service…
DONALD NOld truck van, lots of deferred maintenance. But it ran, one day rental, not a big deal.
ELLIS HCEL and traction control warning lights on. Poor fuel economy (worse than expected, 8-9mpg unloaded, even bad for a box truck considering only 10' box). Wiper blades damaged. Power steering squealing loudly at lock. Worst of all, was stopped by authorities and rerouted daily due to studded tires, which are illegal in AK after 01 May (picked up on 01 Aug), which more than doubled mileage (should have gone about 120-140 miles, was charged for over 300 miles) and caused the bill from U-Haul as well as fuel used be much higher than it should have been. Have had good experiences with U-Haul in the past, but not this time. Maybe try a different location.
Sean ACollege location has always been very helpful. Airport location could learn from them about customer service.
Rachele V | Overall ExperienceThe reservation system is EXTREMELY flawed. I made a reservation over 2 weeks before pick up. I called a week ahead to confirm since Fairbanks, AK uhaul has a reputation for not providing their equipment on time. They stated NONE would be available at the reservation date. I asked them if any would be close to the original reservation date. He stated he could provide one 2 days later from original reservation date. I agreed. I called back days later to reconfirm and they then stated they could not rent their smallest trailer because the car i was using would not pull it. They knew the type car n size trailer during the first reservation and never stated their would be a problem. I angrily cancelled the reservation. I spent days stressing and tryin to purchase a trailer. Then i get a phone call stating they had a trailer for me and apologized for the incorrect info. THEY NEED TO BETTER TRAIN THEIR EMPLOYEES. In addition, the are making promises to provide a product and service when they know they cannot fulfill their obligation. TERRIBLE!!
Ellen Hvery kind and helpful at pickup
AMIR ATerry and staff are extremely helpful and friendly! The facility is clean and well organized. They are the best! Thank you so very much.
Joe MCustomer service was excellent
Teann HI LOVED the service I received there! Shaun was awesome!! ✨殺殺
Charisha WThere were mice in my unit.
Jason G | Overall ExperienceOnly thing is that U-haul is a bit pricey... other than that, Great!
THOMAS F | Overall ExperienceThere was a significant amount of dirt inside the unit I had to sweep out. The truck had very little fuel in it when I rented it, below a quarter tank. I fueled the truck up for over $100 I didn't get credited for the fuel that was left in the truck.
Leonard LToo expensive, no military discount.
William M | Overall Experienceclean, mannerly, nice folks just a little overpriced!
Jessie H | Overall ExperienceThe staff were very helpful in getting us into storage unit that was perfect for our needs. The 10 x 15 unit was large enough to hold our 2bd household and if packed tightly could hold more. Friendly helpful staff that helped with the van and auto transport return as well as storage unit rental. The entire return process was a professional experience that was very much needed after the long journey we just accomplished. I would recommend and used this service again.
Matthew N | First ImpressionsVery friendly staff!
Joseph RThe customer service team was super friendly and helpful I appreciate how she went above and beyond. Patient with all of my questions.
August-Michelle A | First ImpressionsPlus was that the staff at the college road location was AWESOME. From getting the boxes, getting the truck and instructions on the truck, to returning the truck. Customers service was cheery, helpful, knowledgeable and went above and beyond. Minus. The truck was OK. We got the job done. The seat was really hard to adjust, one headlight was out, transmission fluid leaked on our driveway. All in all I am happy, we got the job done.
Charleen BThank you for helping me and assisting me through the whole process. It was clear and understanding. I appreciate the courtesy in getting me a storage unit. I know my moving items to my storage unit will be a smooth transition. Thanks again
cy t | First ImpressionsHad my unit for 21 years and local management was always polite, attentive and understanding !! There was some tough financial times in the middle of those two decades and U-Haul hung right in there with me. Gave me ample time and guidance to help me catch up. I will always remember that help and will recommend U-Haul to anyone needing your services. Gracias.
JEFF C | Overall Experience7pm is to early to end access. Sometimes I work till 8 then needed to return equipment to storage but I couldn't get it which meant my equipment stayed in my truck all night in the cold. You should extend access time to 9pm for those people that need later access. Everything else was awesome. Thank you for the great service.
MARK S | Overall ExperienceThe facility was always clean. It was also nice to have a warm place in winter to store things that could not stay in cold storage.
timothy b | Overall ExperienceThe people at the store were great the over the phone person I talk to it's kind of hard to understand a little bit
Robert PThe two guys working were great. I went on 5/3/24 about 2 pm. The guys were nice, helpful, and understanding. Give them both raises, those are two employees you don't want to lose.
Stephen HMove to a bigger lot with better access. Great people. Great service. Location SuCKS!
Patricia HPerfect overall experience
Elizabeth MFriendly and helpful staff. I got promt responses to all questions I had and they were more than willing to help me with anything I needed.
David S | Overall ExperienceI dropped the truck to the attendant during store hours. He stated I would get my final statement via email in 10-15 mins. It never came. I drove back and the truck was parked on the lot in line with the other trucks and keys missing. A different attendant found the keys and checked the trunk in for me and printed a final receipt.
Mark WRiver is the best manager in the company.
JAMES WThe employee Linnea went above and beyond to help us out on not only this visit but all of my last 3 times renting from U haul. She's friendly , and very helpful.!
Elizabeth sTrailer rental availably very confusing.
James YCheck the vehicles being rented thoroughly because people like me are allergic to animals and the inside of the vehicle was loaded with pet hairs all over the interior and I instantly was itchy.
Jezreel-Miah KThe app is really slow. Otherwise ok.
Timothy NMake sure vehicles are regularly inspected and repaired. Check engine light was on and there was a notification that the stabilitrack needed to be serviced. Besides that it was a smooth process that greatly helped me move. Very helpful workers.
Ethan HPlease send my appreciation to the staff at U-Haul on college road in Fairbanks, Alaska. Staff were kind and helped me find my storage unit when I first stored my items. As I was moving out a bathroom flooded and I saw staff respond within minutes and by that evening it was completely cleaned up. They were also prompt and friendly when I closed my current account. I have used this location twice and have enjoyed both experiences. Thank you so much for helping during multiple moves.
AMANDA F | Overall ExperienceFantastic.
LARS O | Overall ExperienceVery efficient n we they worked w our schedule. Thank you..
wanda pGreat customer service and good communication
Riazul HExcellent custom service. Very professional and courteous. Thank you for being helpful when addressing my concerns.
ADELITA V | Overall ExperienceGive the man a raise that helped me
BRADLEY D | First ImpressionsY'all got the best people working up there who were acknowledging everyone as soon as they would come in. They were moving and working as fast as they could to help everyone on time. The guy and gal were both very nice, kind and accommodating. I sure appreciate it. Gracias.
Syed RWe just needed a small trailer to move a sofa - got it done thanks for the help and the affordability!
Abigail NFast and convenient
edward wNo lights on my side if the unit but still excellent
Tyler J | Overall ExperienceNothing you have great service and friendly people working there
LINDA CI can not say enough good things about Uhaul. I became behind on my bill and Diane was willing to work with me to get my things out of storage. The problem was I was in a different city for surgery, then after that recovery had to be flown back to that same city for an emergent surgery. She worked with me and did not put my unit up for auction which she would have been well within her right. Teri also was trying to work with me. In this day in age this type of above and beyond customer service is sooooo hard to find and almost obsolete. My only critique would be that Uhaul should take partial payments. I would have been able to keep my stuff there and would have been able to make my account up to date. I thought it was a bit weird they do not take partial payments. Diane also left me speechless and feeling blessed; when she had the police and fire Chaplain come visit me in the rehab hospital. That made me speechless, but I felt so blessed and special. For her to take the time to think of doing and then actually making it happen. I can not thank her enough!
kerry p | Overall ExperienceGreat staff. Very helpful and friendly.
MCKAY R | Overall ExperienceWorse experience in my 56 years! Absolutely never again!
Brent CLinnea assisted me and she was absolutely amazing. Very nice and informative and fast check out.
Amy IGreat service.
Nelson MFriendly and professional service...10
LOLITO MThe truck was plugged in and warm when we arrived. The people at the front desk were very friendly and helpful. It was very easy to rent this truck using the app.
Elizabeth SThe customer service was great, but the back door was frozen shut and we weren't able to get into it right away. Also the loading dock was completely frozen to the truck and made it really difficult when we tried to pull it out.
Kale PMy power steering went out in the first 50 miles. The brakes also locked up halfway through my trip (and the rest of the trip), making it very hard to stop the loaded U-Haul.
DAVID BCustomer service was awesome!
Jennifer LThe Van was very dirty, full with dog hairs, smells bad and the dog that was inside the van threw up inside the vehicle. One should have inspected the vehicle prior to taking it back and giving it to another customer who happened to be me.
RICHARD TIt was time for me to go find new things in life, and the time I had storage units there were good. Gracias
JOHN M | Overall ExperienceI had a bunch of stuff damaged in a ceiling leak that I wasn't told about. When I tried to file an insurance claim it was closed for no reason.
Austin W | Overall ExperienceVery helpful. Thank you for all of the help.
CODY H | Online Move InThe inside of my storage unit got wet. All items on the ground were wet or had water damage. Poor conditions for storage on the outside units. Would definitely recommend indoor storage units. Security is top notch.
AMEERAH T | Overall ExperienceClean and secure with you Great prices for storage units and the staff is very helpful I would definitely recommend this place to anybody needing a storage unit.
Brenda F | Overall ExperienceSuper friendly staff
GARY W | Overall ExperienceAmazing customer service and convenient location.
Travis S | Overall ExperienceTerrible communication will billing
Megan F | Overall ExperienceClean and easy to use.
Joseph P | First ImpressionsTony was excellent and very helpful
roger s | First Impressions*Fabulous experience with a ☝️”one-way” travel of a flawless, as new~ *20’ U-haul Truck & 1 MONTHS FREE STORAGE :-) Awesome 👌 Merci:-) Manager *Terry-*Steve & *Tony 👍
CHERYL D | Overall ExperienceWithout question… this has been a literally *FLAWLESS experience w/ U-Haul from Anchorage*4751 SewardHwy. *David-*Angelo *Netta & *Kimberly to Fbks. *209 College Rd. *Terry-*Steve & Wilson. Quality-Service 2nd.-to-none! *Merci:-) U-Haul for providing A* caliber employees to assist-ensure & facilitate safe travel/transfer*seamlessly! After a 6 month journey in Anchorage for care… we have finally been well enough to relocate back home to North Pole :-) 爛 Most thankful U-Haul has a viable &-affordable *mode in place to make a one way move possible, Merci:-)
CHERYL D | First ImpressionsWhen I moved in a lock was already on my assigned storage unit, so in the confusion the attendant had to cut the lock off, only to reveal another persons goods still inside. We had to go down to the office, reassign me another locker and move my things again. The whole process took about an hour. Very dissatisfying.
Kristen H | Overall ExperienceKudos to Shane, Scott, Terry for accommodating some of the challenges involved in my move in a professional manner and treating me with respect and understanding as well. Thank you for adding to the success of my move , esp warming the truck up on that sub below zero winter day! Maria Keller
Maria K | Overall ExperienceWater damage
Josh E | Overall ExperienceAlways convenient and helpful.
Joyce S | First ImpressionsShane was extremely helpful when I came to get a storage unit. He had a very eager and willing attitude, and was very persobable-which is a breath of fresh air nowadays dealing with "customer service representatives" thank you Shane fora job well done, and thank you Uhaul for such a positive experience! I will definitely be recommending you to all friends and family
alena v | First ImpressionsMaintenance staff was top notch. Bathroom toilet was often in need of adjustment in warehouse wouldn't flush every other time. No soap in sink.
Marlene V | Overall ExperienceThank you. Happy Holidays!
Kyle J | Overall ExperienceGreat facility
Barbara B | Overall ExperienceI really didn't want to leave out nice unit, it was so convenient to be there. The staff were very courteous and helpful at all times. Excellent excellent place I would recommend this.
jacqueline b | Overall ExperienceOther than the fact that I kept getting billed monthly all the way through September of 2022, after I removed all my belongings in April of 2022, my overall experience with that facility was very good. And the billing mistake was resolved as well.
DANIEL H | Overall ExperienceYou have a good people working with you, continue in this way, good job.
RODOLFO A | First ImpressionsBueno
Ruth B | First ImpressionsThey manager that help me on 10/4/2022 was amazing very nice she should have her own store because she know how to treat people she passionate approachable authentic and caring amazing leadership I rate her allover score is a 10
Gloria C | Overall ExperienceThe location is a bit annoying since it's at a corner of a highway (ish) so getting in and/our out may require to make a U-turn. They're low on staff. From a business point of view they probably do have the right amount of people, but as soon more then two people shows up you may as well pull a chair from your storage. The pros: Awesome attitude and climate, I interacted with at least 4 different individuals and they were all genuinely friendly and helpful even tho they were swamped during my visit
Rolando B | First ImpressionsProfessional and friendly service.
NICOLAAS J | First ImpressionsNote. The auto light in hallway near locker was not working. All access 24 hr door had no handle on it and not able to enter. Manager let me in thru the regular door. Worker was very friendly and helped me right as store closing. But the other issues are not to be overlooked.
KRISTINE S | First Impressionsgreat service!
Jessie H | First ImpressionsWater flooded storage unit and damaged our property. We had an outside storage unit. Had to have staff move uhaul box trucks that were parked in front of the storage unit door. To get into storage unit.
RICHARD S | Overall ExperienceThe person who helped me at the College Road, Fairbanks Alaska location was awsome.
John F | First ImpressionsThe counter person was extremely helpful and very expedient with all matters relating to the rental.
RONALD H | First ImpressionsWe were very pleased with your storage facility. We had a unit with you for over 16 years and never had a problem in all that time. Thanks for keeping our belongings secure, dry, and warm.
ROBERT H | Overall ExperienceThank you for the nice service.
Kyle J | First ImpressionsVery friendly and quick service. Highly recommended!
Simon R | First ImpressionsAccess to storage unit was continuously blocked by trucks, maneuvering personnel vehicle onsite was very congested. Units were being flooded by water and ice. I chose to relocate to a different provider to protect my belongings. I will not recommend this facility to future clients.
CHARLES H | Overall ExperienceVary well run and would recommend to anybody.
Jonathan K | Overall ExperienceKind of baffled at how online it shows unit price of 109.95 and when I decided to walk in and get another unit in person they are charging 129.95!
david j | First ImpressionsThe only thing I wish could've been different is that if I pay for 24 hour access, that I would be able to use the large automatic loading and unloading doors at the front of the building, rather than having to move in and try to fit everything through the small single side door. Although there was a keypad which I was able to put my combination into at the big front door, it would not open or unlock after 8 pm, which made it difficult to initially move my belongings into the storage unit, being that we arrived into Fairbanks around 9pm, and paid extra for 24 hour access. Other than that, the staff was friendly and helpful, and the building and unit was clean.
Matthea B | Overall ExperienceVery unsafe. There are homeless people living at the facility that watch as We move our items.
Todd P | Online Move InThere are homeless people who live at the storage facility. When moving items to our floor, there are a few (transients) who stay and loiter why you move your items from the truck to your facility. The most upsetting thing is not having access to the restrooms, due to the transients sleeping in there.
Todd P | Online Move In