Customer Reviews for U-Haul Moving & Storage of Fairbanks

3,477 reviews

209 College Rd   Fairbanks, AK 99701

(907) 459-0374

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(907) 459-0374

209 College Rd
Fairbanks, AK 99701

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing you have great service and friendly people working there

LINDA C. 
Rating:
5.0

I can not say enough good things about Uhaul. I became behind on my bill and Diane was willing to work with me to get my things out of storage. The problem was I was in a different city for surgery, then after that recovery had to be flown back to that same city for an emergent surgery. She worked with me and did not put my unit up for auction which she would have been well within her right. Teri also was trying to work with me. In this day in age this type of above and beyond customer service is sooooo hard to find and almost obsolete. My only critique would be that Uhaul should take partial payments. I would have been able to keep my stuff there and would have been able to make my account up to date. I thought it was a bit weird they do not take partial payments. Diane also left me speechless and feeling blessed; when she had the police and fire Chaplain come visit me in the rehab hospital. That made me speechless, but I felt so blessed and special. For her to take the time to think of doing and then actually making it happen. I can not thank her enough!

kerry p.  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful and friendly.

MCKAY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn G. 
Rating:
1.0

Worse experience in my 56 years! Absolutely never again!

Brent C. 
Rating:
5.0

Linnea assisted me and she was absolutely amazing. Very nice and informative and fast check out.

Amy I. 
Rating:
5.0

Great service.

Nelson M. 
Rating:
5.0

Friendly and professional service...10

LOLITO M. 
Rating:
5.0

The truck was plugged in and warm when we arrived. The people at the front desk were very friendly and helpful. It was very easy to rent this truck using the app.

Elizabeth S. 
Rating:
3.0

The customer service was great, but the back door was frozen shut and we weren't able to get into it right away. Also the loading dock was completely frozen to the truck and made it really difficult when we tried to pull it out.

Kale P. 
Rating:
5.0

My power steering went out in the first 50 miles. The brakes also locked up halfway through my trip (and the rest of the trip), making it very hard to stop the loaded U-Haul.

DAVID B. 
Rating:
5.0

Customer service was awesome!

Jennifer L. 
Rating:
3.0

The Van was very dirty, full with dog hairs, smells bad and the dog that was inside the van threw up inside the vehicle. One should have inspected the vehicle prior to taking it back and giving it to another customer who happened to be me.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Becky M. 
Rating:
5.0

Customer did not leave a comment.

SIMON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon S. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

The truck had snack wrappers stuff in the passenger door, I threw them away for you.

Justin F. 
Rating:
1.0

I booked online 2x over a week. I requested duallies. When I arrived, only one was available when I requested 3 each time and the heavy appliance dually. I was only able to get one. Very frustrating. I planned accordingly with the full expectation that I would be able to get what I requested. And I did the after-hour drop off and was still charged for the duallies that I never received.

Courtnie B. 
Rating:
5.0

We recommend calling in advance for a rental during the winter months, we had to drive to Wasilla for a truck.

Suzane O. 
Rating:
4.0

The person who helped me was cheerful and helpful.

thomas W. 
Rating:
5.0

Customer did not leave a comment.

Jewitt H. 
Rating:
4.0

Customer did not leave a comment.

Kent Z. 
Rating:
5.0

Customer did not leave a comment.

Northern H. 
Rating:
1.0

Didn't have my reserved truck and trailer then I needed it. I reserved the truck several months ago. Had to scramble to find an available truck on moving day. Still didn't have the right sized truck I needed. I was extremely upset. This was a big deal, especially traveling across the United States from Alaska to Tennessee.

Priscilla W. 
Rating:
3.0

Rented truck for one hour drove 4 miles and they charged me for 4 gallons of gas. Not happy at all

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Joseph Andrew W. 
Rating:
4.0

Customer did not leave a comment.

JAMESON C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
3.0

I provided my driving license but the person in the counter told me to take my picture in the phone. I rented U-haul before too, never took picture in the phone. Is this new rule?

Nagendra P. 
Rating:
4.0

Be sure all the steps are free of ice. They were all iced and slippery. The van was covered in ice and snow. It took the employee 15 minutes to get the windshield clear. All the employees were very courteous. I appreciate that.

Blanche M. 
Rating:
1.0

Tech did non properly secure trailer to hitch, when load was added to trailer the trailer came off of the hitch and damaged my car

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Mario A. 
Rating:
5.0

The truck was operable and worked. The service was excellent. I had to extend the rental and used the online tool and it worked well. Thanks so much for making this an easy process.

Geraldine S. 
Rating:
1.0

The vehicle was a hazard because it did not have proper tires for basic winter road conditions in Alaska. The tires were not studded, chained nor plain winter tires. The truck stalled and rolled backwards on slopes. It should not have been rented out. When you returned and complained about the tires, I was informed that that was the only truck without studs. As I left the property, I took a quick inventory and noticed that no truck tires were studded.

WILLAJEAN W. 
Rating:
3.0

I rent a truck for a month, I always rent for moving between houses, building and storage, I always pay .79 a mile, I returned it and they said because I rent it on Saturday, I paid .99 a mile, which doesn't make sense. I didn't rent for a weekend only, I rented for the whole month and this is the first I heard .99 a mile, which I felt is a ripoff. Please credit me for $81 extra they charged me. Thank you

Mohammed S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

Customer did not leave a comment.

Riazul H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

It was time for me to go find new things in life, and the time I had storage units there were good. Thank you

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara K. 
Rating:
4.0

Location is great, after hours turn in system via app is almost non functional. Required photos would not be accepted, barcode scanning for location did not work. Overall the time spent trying to turn in the rental took so long that eating the overcharge fee is a better use of time.

Tyler M. 
Rating:
5.0

Super nice people and easy experience over all

cody C. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

ELIANA S. 
Rating:
5.0

Customer did not leave a comment.

Antonia B.  |  Overall Experience 
Rating:
5.0

The staff really care about the equipment you need to get your job or work done!

DONALD N. 
Rating:
5.0

Customer did not leave a comment.

Kate T. 
Rating:
5.0

Excellent customer service, everything was smooth and easy. Thank you!

Judith N. 
Rating:
4.0

Customer did not leave a comment.

Mark V. 
Rating:
3.0

Customer did not leave a comment.

gARY M. 
Rating:
5.0

Customer did not leave a comment.

Jairo Z. 
Rating:
2.0

I had a bunch of stuff damaged in a ceiling leak that I wasn't told about. When I tried to file an insurance claim it was closed for no reason.

Austin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA N.  |  Overall Experience 
Rating:
2.0

Thanks for be there helping me get the job done

Thomas S. 
Rating:
5.0

Everyone at the UHaul on College Road in Fairbanks, Alaska, was super helpful and accommodating and everything went seamlessly. I will definitely return to this location when I need to rent another UHaul. Thank you!

Joe G. 
Rating:
5.0

College Road has always had excellent service!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Shannon E. 
Rating:
5.0

Great service. 5 stars

Charles C. 
Rating:
2.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
4.0

Vehicle had low air in tires and cracks all over windshield, wiper fluid didn't spray correctly on driver side, check engine light came on due to oil needing to be changed, turn signal fell out of the vehicle without any impact.

Kent T. 
Rating:
4.0

Should of reimbursed me for the extra fuel in the tank when I returned truck with way more fuel than when I received it!

Mike H. 
Rating:
5.0

Customer did not leave a comment.

mitch M. 
Rating:
5.0

Well versed in all that U- Haul has to offer. Excellent Customer Service and Support. Outstanding Job, Team!!! Thank You.

AMEERAH T. 
Rating:
5.0

Very helpful. Thank you for all of the help.

CODY H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Glenn G. 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayper L. 
Rating:
5.0

Customer did not leave a comment.

allen G. 
Rating:
5.0

Polite professional friendly service

Alan O. 
Rating:
5.0

Customer did not leave a comment.

Holly L. 
Rating:
2.0

The inside of my storage unit got wet. All items on the ground were wet or had water damage. Poor conditions for storage on the outside units. Would definitely recommend indoor storage units. Security is top notch.

AMEERAH T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Just Didn't Like The Smart Ass White Man In The Lobby

Albert W. 
Rating:
5.0

It is a lot of money way to high

Maylena W. 
Rating:
5.0

Shout out to Linnea and the team for being aces.

Delbert L. 
Rating:
2.0

Lockbox took half an hour to access. Endless fiddling to get it to unlock.

Noah F. 
Rating:
3.0

The access to this facility was blocked by customers accessing their storage units. I had to walk around the building until I found an Associate, the entrance was poorly marked. The parking spot for the trailer was narrow and difficult to access. The employee, on the other hand, was very pleasant and super apologetic about my concerns. He did a great job helping me get the trailer off and helping me get checked in.

Carmelita K. 
Rating:
4.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

River was super helpful and went above and beyond to make my experience as stress free as possible.

Nivedita M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

None

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Thainon M. 
Rating:
3.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Mont B. 
Rating:
2.0

I rented this last Saturday, returned it Sunday. It's now Tuesday and they just finally emailed me my contract. Good thing I wasn't pulled over! Especially considering the trailers plate expired in 2021! Good work uhaul!

Jason P. 
Rating:
5.0

Overall experience was good. The windshields are always cracked. This is the 3rd in a row Ove rented from you guys. The windshield wiper are always terrible too.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Clean and secure with you Great prices for storage units and the staff is very helpful I would definitely recommend this place to anybody needing a storage unit.

Brenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Super friendly staff

GARY W.  |  Overall Experience 
Rating:
5.0

Customer service representative who assisted me with pickup was friendly and professional.

Timothy P. 
Rating:
3.0

Tony was amazing. I came in stressed out with the process and he helped me through with humor and being just helpful. Tony is great! He should get a raise.

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

Monte Y. 
Rating:
4.0

Customer did not leave a comment.

Anna W. 
Rating:
5.0

Courteous counter persons and they went over the hitch wiring installation before I left so I would know where it was.

Roxann S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Nothing, I had all the help I needed and your team members were quite good. I sent my wife to get the trailer and she was extremely happy with how she was treated and enjoyed her experience. Thank you so much!

steve F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very smooth process

Shashi K. 
Rating:
4.0

I tried to check the vehicle in after hours. But the program kept freezing. Finally, after 40 minutes, it wanted me to start over, so I gave up. Other than that, things went very smoothly.

Sarah M. 
Rating:
5.0

Thank you for customizing your customer service. I appreciate the great communication.

PEARL H. 
Rating:
5.0

Amazing customer service and convenient location.

Travis S.  |  Overall Experience 
Rating:
1.0

Call if you have questions

Amy R. 
Rating:
5.0

Awesome service.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Nikole D. 
Rating:
5.0

Customer did not leave a comment.

andrew S. 
Rating:
5.0

Customer did not leave a comment.

Frances K.  |  Overall Experience 
Rating:
2.0

Terrible communication will billing

Megan F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric h.  |  First Impressions 
Rating:
5.0

Clean and easy to use.

Joseph P.  |  First Impressions 
Rating:
5.0

Tony was excellent and very helpful

roger s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carey A.  |  Overall Experience 
Rating:
5.0

*Fabulous experience with a ☝️”one-way” travel of a flawless, as new~ *20’ U-haul Truck & 1 MONTHS FREE STORAGE :-) Awesome 👌 Merci:-) Manager *Terry-*Steve & *Tony 👍

CHERYL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADELITA V.  |  First Impressions 
Rating:
5.0

Without question… this has been a literally *FLAWLESS experience w/ U-Haul from Anchorage*4751 SewardHwy. *David-*Angelo *Netta & *Kimberly to Fbks. *209 College Rd. *Terry-*Steve & Wilson. Quality-Service 2nd.-to-none! *Merci:-) U-Haul for providing A* caliber employees to assist-ensure & facilitate safe travel/transfer*seamlessly! After a 6 month journey in Anchorage for care… we have finally been well enough to relocate back home to North Pole :-) 🤞 Most thankful U-Haul has a viable &-affordable *mode in place to make a one way move possible, Merci:-)

CHERYL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
1.0

When I moved in a lock was already on my assigned storage unit, so in the confusion the attendant had to cut the lock off, only to reveal another persons goods still inside. We had to go down to the office, reassign me another locker and move my things again. The whole process took about an hour. Very dissatisfying.

Kristen H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Redbox Automated retail cc Ben A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YVONNE M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LON M.  |  Overall Experience 
Rating:
5.0

Kudos to Shane, Scott, Terry for accommodating some of the challenges involved in my move in a professional manner and treating me with respect and understanding as well. Thank you for adding to the success of my move , esp warming the truck up on that sub below zero winter day! Maria Keller

Maria K.  |  Overall Experience 
Rating:
1.0

Water damage

Josh E.  |  Overall Experience 
Rating:
5.0

Always convenient and helpful.

Joyce S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN A.  |  Overall Experience 
Rating:
4.0

Shane was extremely helpful when I came to get a storage unit. He had a very eager and willing attitude, and was very persobable-which is a breath of fresh air nowadays dealing with "customer service representatives" thank you Shane fora job well done, and thank you Uhaul for such a positive experience! I will definitely be recommending you to all friends and family 🙃

alena v.  |  First Impressions 
Rating:
4.0

Maintenance staff was top notch. Bathroom toilet was often in need of adjustment in warehouse wouldn't flush every other time. No soap in sink.

Marlene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor V.  |  Overall Experience 
Rating:
5.0

Thank you. Happy Holidays!

Kyle J.  |  Overall Experience 
Rating:
5.0

Great facility

Barbara B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Niles R.  |  Overall Experience 
Rating:
5.0

I really didn’t want to leave out nice unit, it was so convenient to be there. The staff were very courteous and helpful at all times. Excellent excellent place I would recommend this.

jacqueline b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aviendha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max R.  |  Overall Experience 
Rating:
4.0

Other than the fact that I kept getting billed monthly all the way through September of 2022, after I removed all my belongings in April of 2022, my overall experience with that facility was very good. And the billing mistake was resolved as well.

Daniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet D.  |  Overall Experience 
Rating:
5.0

You have a good people working with you, continue in this way, good job.

RODOLFO A.  |  First Impressions 
Rating:
3.0

Good

Ruth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Online Move In 
Rating:
1.0

They manager that help me on 10/4/2022 was amazing very nice she should have her own store because she know how to treat people she passionate approachable authentic and caring amazing leadership I rate her allover score is a 10

Gloria C.  |  Overall Experience 
Rating:
4.0

The location is a bit annoying since it’s at a corner of a highway (ish) so getting in and/our out may require to make a U-turn. They’re low on staff. From a business point of view they probably do have the right amount of people, but as soon more then two people shows up you may as well pull a chair from your storage. The pros: Awesome attitude and climate, I interacted with at least 4 different individuals and they were all genuinely friendly and helpful even tho they were swamped during my visit

Rolando B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan A.  |  Overall Experience 
Rating:
5.0

Professional and friendly service.

NICOLAAS J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T.  |  Overall Experience 
Rating:
3.0

Note. The auto light in hallway near locker was not working. All access 24 hr door had no handle on it and not able to enter. Manager let me in thru the regular door. Worker was very friendly and helped me right as store closing. But the other issues are not to be overlooked.

KRISTINE S.  |  First Impressions 
Rating:
5.0

great service!

Jessie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl R.  |  Overall Experience 
Rating:
3.0

Water flooded storage unit and damaged our property. We had an outside storage unit. Had to have staff move uhaul box trucks that were parked in front of the storage unit door. To get into storage unit.

RICHARD S.  |  Overall Experience 
Rating:
5.0

The person who helped me at the College Road, Fairbanks Alaska location was awsome.

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vengre P.  |  Overall Experience 
Rating:
5.0

The counter person was extremely helpful and very expedient with all matters relating to the rental.

RONALD H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylie C.  |  Overall Experience 
Rating:
5.0

We were very pleased with your storage facility. We had a unit with you for over 16 years and never had a problem in all that time. Thanks for keeping our belongings secure, dry, and warm.

ROBERT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JALALUDDIN M.  |  First Impressions 
Rating:
5.0

Thank you for the nice service.

Kyle J.  |  First Impressions 
Rating:
5.0

Very friendly and quick service. Highly recommended!

Simon R.  |  First Impressions 
Rating:
1.0

Access to storage unit was continuously blocked by trucks, maneuvering personnel vehicle onsite was very congested. Units were being flooded by water and ice. I chose to relocate to a different provider to protect my belongings. I will not recommend this facility to future clients.

CHARLES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell C.  |  First Impressions 
Rating:
5.0

Vary well run and would recommend to anybody.

Jonathan K.  |  Overall Experience 
Rating:
4.0

Kind of baffled at how online it shows unit price of 109.95 and when I decided to walk in and get another unit in person they are charging 129.95!

david j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grieg C.  |  Overall Experience 
Rating:
4.0

The only thing I wish could’ve been different is that if I pay for 24 hour access, that I would be able to use the large automatic loading and unloading doors at the front of the building, rather than having to move in and try to fit everything through the small single side door. Although there was a keypad which I was able to put my combination into at the big front door, it would not open or unlock after 8 pm, which made it difficult to initially move my belongings into the storage unit, being that we arrived into Fairbanks around 9pm, and paid extra for 24 hour access. Other than that, the staff was friendly and helpful, and the building and unit was clean.

Matthea B.  |  Overall Experience 
Rating:
2.0

Very unsafe. There are homeless people living at the facility that watch as We move our items.

Todd P.  |  Online Move In 
Rating:
2.0

There are homeless people who live at the storage facility. When moving items to our floor, there are a few (transients) who stay and loiter why you move your items from the truck to your facility. The most upsetting thing is not having access to the restrooms, due to the transients sleeping in there.

Todd P.  |  Online Move In 
Rating:
5.0

Thanks to Randy who is a good Man who helped me when i was in diar need of help and i really appreciate people like him so give him a raise!

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryant W.  |  Online Move In 
Rating:
5.0

The staff was super friendly and helpful. I was able to easily get the information I needed and to access my unit. Billing is a breeze. Very appreciative for the staff and the convenience of the location

Cynthia G.  |  First Impressions 
Rating:
3.0

Took a long time to figure out how to get in after hours

Mark m.  |  Online Move In 
Rating:
5.0

The storage unit and building was clean and well maintained.staff was polite and helpful. inside storage units are well secured. its a nice place. i would use there storage again if i needed to.

Russal B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

A pleasant experience to say the least..

Troy T.  |  First Impressions 
Rating:
4.0

Would be perfect if the access hours are more flexible or accessible later the day, some people work long hours. Thank you! Overall experience is terrific!

Jeflon Christian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose F.  |  Overall Experience 
Rating:
5.0

Dawn was absolutely awesome and super helpful. She was very kind and answered any question I had please give her a raise

Richard K.  |  First Impressions 
Rating:
5.0

The service was very professional and very helpful I would recommend U-Haul on College Road any day

Ronda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
5.0

The Fairbanks College location of U-haul is the absolute best! The staff is kind and helpful. The hours are convenient along with the location. I appreciate the time and concern that they took to help me get a unit and a truck to move my things. The are exceptional and I hope that every U-haul thrives to be the same model.

Fairbanks C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Imelda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  Overall Experience 
Rating:
5.0

Thank you to your people at the college branch in Fairbanks, AK. Very friendly, helpful and knowledgeable. I will be recommending this place.

Janet D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

The woman (didn't get her name) who helped me check-in on 22SEP was so helpful! I originally had a smaller storage unit but needed to upgrade size. She helped me get the perfect size on the 1st floor which made my move-in super easy!

Jared P.  |  First Impressions 
Rating:
4.0

The phone response for calling directly to the facility is subpar, most likely from high call volume. However, the staff are phenomenal!!

Arrowhead H.  |  Overall Experience 
Rating:
1.0

My experience with Uhaul storage was terrible. From the first day the electronic key pad told me my door was still open when I left for the day. I asked an employee and they told me not to worry about it. After a few days I talked to the manager and was told he would call me by Tuesday (a week) to set up an appointment to fix it. Two months go by and I asked to speak to the manager because now the door has been dented (by a snow plow) and the bottom of the door popped out of the door tracks. Because of this the door wasn’t 100% secure. Also the door wouldn’t stay open when you were inside the unit. The door would fall at any moment. This was a huge safety concern. There was no manager to be found but their was a regional supervisor. She told me that the last manager moved back to the lower 48. I explained all my problems with the unit and she told me someone would fix it. She took down my information and said she would call in a few days. She finally called about two months later asking when I was available to meet someone to fix my unit. I told her that I wasn’t available during the times she had available. The times were during working hours. It would be super inconvenient for me to get off work for this. Finally we agreed to a weekend and a time. I met the repair man at the date and time we agreed on. He examined the door and agreed with all my complaints and said it was not as secure as it should be and that the door was dangerous. But he did not have any tools or parts to fix it and I would have to reschedule. This was the last straw for me. I found different arrangements and canceled my unit. I would never use Uhaul or recommend them.

JOHN N.&t