Customer Reviews for U-Haul Moving & Storage of Eureka

5,355 comentarios

3220 Jacobs Av   Eureka, CA 95501

(707) 445-2058

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 445-2058

3220 Jacobs Av
Eureka, CA 95501

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ALEX W. 
Clasificación:
3.0

There were 4 different trailers at the time of my rental, and I was told to take the most severely damaged one for my rental period, even AFTER I suggested to the clerk that the one he chose was damaged, and he simply said "well, it SHOULD be in the photos when you check out, otherwise, YOU need to document it, or YOU'LL be charged for it", to which I replied, EXCUSE ME?

SEAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie F. 
Clasificación:
5.0

I have always used U-Haul and will use it again. The lady was very helpful! I had to keep the truck an extra day and she helped me to arrange it with no problem. Definitely would us them again!

LOIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGENE D. 
Clasificación:
5.0

The counter employees were friendly and professional

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN D. 
Clasificación:
1.0

too many inexperienced young employees that lack intrinsic respect, courtesy and communication skills. Rarely does anyone ever answer the telephone there. Most calls, like 9 out of 10 are forwarded to a Call center, that might be In an entirely different state. Call center employees can be absolutely worhthless, requiring a drive to the facility to reserve a truck.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
5.0

Everything went smooth. Even returning the trailer after hours using my iPhone.

Ronald D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Still waiting for a copy of my receipt for a 10/9/21 rental

JEFFREY P. 
Clasificación:
5.0

I think your service was awsome...I have already recommended you... I don't think I would change a thing...Thank You!!!

Rita G. 
Clasificación:
5.0

Everyone was accommodating and great to deal with.

GAYLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina O. 
Clasificación:
4.0

I reserved a 26 foot truck two weeks ago. A few days before my pick up time I was called and told there were no 26' trucks available. We managed to make the 20 foot truck work but I was very disappointed. It made it much harder.

FRANCIS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
4.0

Make the mileage a little bit cheaper

GERALD B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARTON B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
4.0

Long wait time in line

AMBER H. 
Clasificación:
4.0

Online ordering was not useful - but talking to a human was very helpful.

Wendy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas C. 
Clasificación:
5.0

Didn't need improvement. Staff was helpful, courteous and friendly

Kerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
2.0

The representative Ian is so abrupt as to be impolite. He makes doing business here so unpleasant for no reason. If he were trained more in customer service it would benefit your company.

KRISTINE S. 
Clasificación:
1.0

They are so racist

LUIS O. 
Clasificación:
1.0

I received two different quotes despite asking for the same thing. When I got to the location I was informed that installing trailer wiring wasn't even an option even though I requested on the phone and was told it was possible. Very unprofessional. Drove 2 hours to discover no one actually knows what's going on. VERY DISSATISFIED

ANDREW M. 
Clasificación:
1.0

The service was overpriced. Equipment was on brink of failure and staff was undertrained and overwhelmed.

Jonathan P. 
Clasificación:
1.0

El cliente no dejó un comentario.

TED K. 
Clasificación:
3.0

Everyone was helpful my drop off went smooth they were well staffed and well stocked

LILY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan L. 
Clasificación:
1.0

This is the worst experience I've ever had dealing with Uhaul. Had to wait two hours to get helped then was told that Uhaul lies to their customers about the actual cost of the service to “let them in”. Get it together for gods sake

TATIANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raelyn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
4.0

About the only thing I can suggest is to train your employees to speak more slowly and clearly when executing the rental contract, and I PERSONALLY think $1.19/mile is a bit much, but thanks just the same for being a great location, and we'll stocked at this busy time of year.

SEAN D. 
Clasificación:
1.0

The main reason I'm giving a one star is because when I walked in there were three employees working behind the counter. Two of them were with a customer and I have no idea what the other guy was doing because he never acknowledged me that I was still breathing! I stood there for probably 5 minutes and I never even got a simple "Hello, I will be with you in just a few minutes." C'mon man!! What happened to " customer service? "

MORGAN M.  |  First Impressions 
Clasificación:
4.0

Customer service was overall pretty good. Max (I think his name is) was super helpful and got us everything we needed as quickly as he could -- very much appreciated the respect of our time.

Samantha P. 
Clasificación:
4.0

Ratchet was nearly unusable. Needed to be lubed. Turned a quick easy job into a near problem.

Wes S. 
Clasificación:
5.0

Everything worked out perfectly! Thanks! :)

TERESA G. 
Clasificación:
5.0

Very helpful staff! We appreciated the cleanliness of the unit and the whole facility.

Pamela C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirin F. 
Clasificación:
3.0

El cliente no dejó un comentario.

charles w.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure. Good people. Good equipment. Good location.

Dwight L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
4.0

Our u haul truck felt like it was going to die any given mile. I didn't expect it to be perfect, but it ran a little less well than expected. The truck was clean inside, no funky smells. I did have a couple of issues with my reservation itself. My drop off location was randomly changed a few hours after i picked it up. To a location that was impossible for me to do given gas is $5/gallon. I spent $200 in gas alone and was asked to drive another 60 miles. The message said that my drop off location was full. When i took my truck back there was nothing but a trailer there. So why was my reservation changed!?!?!???!?!?!?!?!?!? Also, yall should change mobile pickup screen that uses gps to see if u r at the right location. My phone was not connecting and there was no way to bypass this feature. I couldnt do mobile pick up or dropp off, and it is the first screen that pops up. Change it to allow the user to enter the address or take a pic. It's frustrating.

Shalisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda K. 
Clasificación:
5.0

The 6x12 trailer with Tennessee plates smells like mold and garbage on the inside.

Joni W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNON K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
2.0

Not the best experience. Left a car for 2 hours in morning and got a phone call that said I abandoned it and had to come 30 minutes out of the way to move it.

MARK S. 
Clasificación:
4.0

N/C

Benjamin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL C. 
Clasificación:
2.0

I was unimpressed by the Uhaul employees lack of concern about a group of truck renting customers not wearing masks in the store. Uhaul in Eureka additionally demonstrated a lack of concern for the safety of their customers and community during the worst outbreak of COVID here in Humboldt since the beginning of the pandemic. I will go elsewhere to rent a truck next time.

SCOTT D. 
Clasificación:
2.0

The associate didn't show us around the truck and the wait in line to pick it up was about 20 minutes. The truck looked like it hadn't been vacuumed in months.

Lydia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olyn L. 
Clasificación:
1.0

my location was changed to 30 minutes wrong direction. guy at uhaul was not trained. he hooked up trailer with flat tire, then not hook up corect. on return same guy he lift trailer of ball instead of use trailer jack. im amazed no comp case.

PARKER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachariah D. 
Clasificación:
5.0

The parking brake is a little stuck

Jacob S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

We were overcharged $1325 for a 1 day rental. First they lost the key to the van which I found hanging on the way. Then they put the return date as 30 September which is 27 days in the future. How the system did not catch the date error is due to bad programming. Also how someone didn't catch $1400 for a 6 hour rental is greatly beyond me. This issue will cause overdraft charges and kick backs from other things we used the card such as our rent which is connected to our credit report and is causing a lot of issues on our vacation. We need the money back in our account today not 3 to 5 days.

ROBERT HERBERT A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shaqura M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B. 
Clasificación:
1.0

You need to train your employees better.

SHAQURA M. 
Clasificación:
5.0

You folks are great. I arrived to pick up the pick-up I had reserved, for a quick moving job. Two different clients were having mental melt-downs for different reasons. The person at the counter stayed calm. He took care of the first persons error - she had not set the pin correctly in the tiny trailer and she was freaking out, for some reason. He then came back in and soothed a woman who was yelling something - not sure what her issue was, maybe a misunderstanding. She drove away. Phew, the people who work at U-haul sure have to deal with a variety of things. I have always had excellent service at this U-haul location. I am grateful they are there and always have good running trucks available. Madeleine

Madeleine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
1.0

I tried doing an after hours return. After going through the online process U-Haul's website would freeze up. I tried at least 10 times and it never worked. I called the customer service number and was on hold for over 20 minutes before I gave up. The only thing slower than U-Haul's website is the customer service 800 number. It was stressing me because U-Haul charges an extra $20 if you don't complete the entire process. The fact that I was previously threaten with prosecution for stealing a trailer that an obviously stoned out of his gourd employee forgot to check in at this same U-Haul made it that much more aggravating.

Ted K. 
Clasificación:
5.0

U-Haul didn't come with a dolly as I expected but I also did not ask for one other then that was a good experience with this location.

MELISA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MITCHELL D. 
Clasificación:
1.0

Service is poor… communication is poor… for a hitch/ electric wire job that was supposed to take only 3-4 hours took 9 hours.. I never received a call from uhaul.. I showed up after 5 hours then told I needed to wait another hour but after 2 hours I left and returned again after 2 more hours and found out my car was waiting for me without a call… my car was scratched up due to the installation.. my car battery was dead and I had to get a charge… obviously they left my door open for those 9 hours…Terrible experience!

Harritta G. 
Clasificación:
3.0

When we got there, the person who works there (Matt) told us we had no reservation for storage. He was very rude and did not offer to help us at all. We then spent the next hour plus on the phone with U-Haul reserving another storage that was supposed to just be included with my one way rental. I added another storage unit (so that we had two) and then when I got off the phone they told me we only had the one that took me an hour to get from my original reservation that disappeared. Called back again (since Matt wouldn't help) and they said there was in fact only one storage reservation and they didn't have anymore available. Even though I reserved the two and they took my credit card and information for both units. What a hassle. It took so long that we had to extend the truck rental return a couple hours.

Hanna L.  |  First Impressions 
Clasificación:
4.0

It was worth the long wait to get my needs attended to.

Malcolm L.  |  Overall Experience 
Clasificación:
1.0

Why are the workers always mad and rude for no apparent reason. If you hate your job quit. This one particular individual name Ian tossed me my Drivers License. Also he gave me a pretty torn one with straps that was barely holding on by a thread. I have pictures as well

TATIANYA F. 
Clasificación:
5.0

I arrived early and one of the guys helped me right away. I explained to him as far as the dolly. He said I would have to call it in.

PATRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexis Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny V. 
Clasificación:
2.0

Truck was filthy. My car was incorrectly loaded and secured by the customer service staff. Staff changed my drop off location and believe incorrectly charged me as compared to my reservation. When I get time, I am going to compare the receipts. However, the safety error from my incorrectly loaded and secured car cannot be overstated.

Kevin O. 
Clasificación:
1.0

This was the worst customer service I've ever received. I will not use UHaul again due to this. The employees and assistant manager did nothing to help with the situation that they created or even apologize for the inconvenience. I am filing a complaint due to this.

JINNY B. 
Clasificación:
1.0

Do too the way things going now days it makes people up set when your order something and you don't get that but nothing but runaround s and ask tow some one trl behind your rig when it's not on our route For 457$ no I would call it poor service for sure

Judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andres Lee P.  |  Overall Experience 
Clasificación:
1.0

The truck was fine, but I also rented a storage unit, which was not. When I arrived there was already a lock on it, and when they cut the lock, it was occupied. The situation was rectified within a couple of hours, but that's still a couple of hours to of my day unnecessarily. I have no idea how you have a unit available without verifying that it's actually emptied. The parking lot is also a nightmare. They had so many trucks waiting to get cleaned that it was impossible to get out. Once again- really poor planning.

PHILLIP F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY S. 
Clasificación:
2.0

Customer service was poor. Never greeted by staff seemed as if helping me was a nuisance. Not hard to just say hi, how can I help you. I was actually unsure if I was being helped a kid walked over looking at his phone never looking up and not wearing a name tag. I was unsure if he worked there until he attempted to detach the trailer.

Jerret M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Calab M. 
Clasificación:
2.0

Drop off took about 25 minutes and it was just a trailer. I know that it's hard to find help but this was ridiculous.

ANDREW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana R. 
Clasificación:
3.0

The personnel working at this location would probably have ignored me indefinitely had I not approached them and asked them if they worked there. Only one customer was there, to get propane, he too had to chase down one of the two employees to get a cylinder filled. These kids were probably working for the first time in their lives and it was clear to me that they lacked basic interpersonal skills necessary of an employee in an entry level customer service based role. After I chased one of these kids around for a bit and identified myself as a customer, he acknowledged my presence and then proceeded to remove the trailer with “Uhaul” printed all over it, off my hitch… I had to dig it out of him that we were good to go, and that our encounter was complete. I suggest a mentor or adult be present at this location to oversee exchanges with customers.

Scott T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon s.  |  Overall Experience 
Clasificación:
1.0

Corporate U-Haul's policies have run the company into the ground. The only thing U-HAUL has going for it, are a few hardworking individuals on the front lines dealing with customers who despise your corporate policies. Get a clue and stop being money hoarding CEOs.

JESSE G.  |  Overall Experience 
Clasificación:
5.0

U-Haul’s corporate policies are awful, and I would never recommend your company to anyone.

JESSE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zowie P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Geraldine L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

clifton h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur U.  |  First Impressions 
Clasificación:
5.0

excellent customer service in the office and also while returning the truck!

patricia s.  |  First Impressions 
Clasificación:
5.0

this truck rental and storage rental went smooth no issues , very helpful , it was the 2nd trip/truck rental and storage rental screw up that i wont refer anyone , you can not refer anyone when you are counting on the storage , made the reservation and after speaking to corporate 4 times , finsing my storage was deleted on there end ...cant count on trucks or storage when you reserve .

yvonne P.  |  First Impressions 
Clasificación:
1.0

Lock was supposed to be provided. Can't reach local office by phone. customer service helpful but said they would call me back and they never contacted me.

Anna C.  |  Online Move In 
Clasificación:
3.0

No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.

Paul T.  |  Online Move In 
Clasificación:
5.0

Service was excellent

James M. | Reservación
No se han enviado comentarios para esta ubicación.

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