Customer Reviews for U-Haul Moving & Storage of Etobicoke

10,375 reviews

1472 The Queensway   Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

(416) 252-6295

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(416) 252-6295

1472 The Queensway
Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I went to pick up the truck I waited more than half an hour. Back of the truck has dirt, Also sitting areas was full of dog hair, floor and dash board was dirty. When I ask to stuff they said, they don't clean the truck winter time, because if they clean it people can sleep inside. I have dog allergy, I ask disinfectant wipes to clean by myself, they gave me plastic bags to sit on it!

Ayten A. 
Rating:
5.0

I was happy

BAJRAMCURR H. 
Rating:
5.0

Customer did not leave a comment.

Daphne Amelia B. 
Rating:
1.0

Customer did not leave a comment.

Dov T. 
Rating:
5.0

Great customer service , easy process to rent and return….had to extend my usage and it was done without hassle Made my move run smoothly to say the least Two thumbs up !!!

Alysha R. 
Rating:
5.0

Customer did not leave a comment.

Akhil P. 
Rating:
3.0

Have the product that you create a rental on available at the time of the rental

EDWARD D. 
Rating:
1.0

For a company that has been around since 1955, you would think after 66 years in Canada. They would have updated there system applications due to customer change and demand as well as request. On the morning of Sunday November 28th, 2021 I found myself in line at the Queensway U-Haul location in Etobicoke Ontario Canada. While in line I realized that I forgot my wallet at home, luckily my friend was able to place it on his credit card. It was for a trailer rental, prior to completing the transaction I asked the employee if I could change the name to mine and credit card before bringing back the trailer. She said yes it can be done at time of drop off which would be prior to 7am Monday November 29th, 2021. I was finished with the trailer on the Sunday evening and I brought the trailer back. On Monday November 39th, 2021 I was at the location bright and early at 7am to make the changes to the contract and also pay with my credit card. Considering I need to submit the receipt or contract under my name for traveling expense purposes, not under my friends name. The woman took my credit card and proceeded to charge my card with the amount, she failed to change contract name and also address that it was under? She explained once a contract is created it cannot be changed? This goes back to my initial comment how this possible that I am only customer in U-Haul history to request this change? I need this fixed ASAP because I cannot submit this contract under my friend's name I need it to be in my name. Contract# 89140362

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

R-Gregory C. 
Rating:
5.0

staff at pickup and drop off were very helpful

Michael F. 
Rating:
5.0

Great customer experience at pick-up and drop off!

Mana G. 
Rating:
5.0

Customer did not leave a comment.

BRANISLAV J. 
Rating:
1.0

Customer did not leave a comment.

ALLEN J. 
Rating:
5.0

Customer did not leave a comment.

JIMMY A. 
Rating:
3.0

Customer did not leave a comment.

CEDRIC B. 
Rating:
5.0

One of the tires on the trailer was bald (without threads ) May be its better to replace such tires

Pravin B. 
Rating:
5.0

I would just like to say how pleased I was with the service that was provided by (I think his name was Paul) the person who checked me in and who examined the van when I returned it. Very good customer service skills.

David E. 
Rating:
5.0

Customer did not leave a comment.

Bede O. 
Rating:
5.0

Amandeep was very organized, knowledgeable and pleasant in the midst of a chaotic Saturday morning at month end, Great employee, you guys are fortunate to have him.

Peter V. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Great location but no parking at all especially since you can't park at the church. Also you should have more dollies because I book my reservation at the beginning of the week online 10 ft truck with dolly and I didn't get one because I was told it's first come first serve.

Michael P. 
Rating:
3.0

My problem is not this location in particular but with UHaul customer service i general. Please reach out to me at +1-613-163-5202 to discuss my issue. Thanks

ali S. 
Rating:
5.0

Customer did not leave a comment.

ANDRII S. 
Rating:
4.0

The Staff were great, particularly Pri did awesome job.

Hassan M. 
Rating:
3.0

Amount charged to my credit card does not match bill.

Gregory H. 
Rating:
4.0

For pick up and drop off, we were in and out in about 20 minutes both times. Well Done!

PAULAM B. 
Rating:
3.0

Offer choice of trailer.

Gjorgji S. 
Rating:
5.0

Booking online was easy. Pick up the next day was fast and on time. Staff were very helpful, polite, professional.

Peter H. 
Rating:
5.0

excellent service, they all had knowledge of the vehicles and were on the ball. Give the guy a who received the vehicle when I dropped it off, a raise. works like a dog. Dont be a cheap ass

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Engine light was on and i was told take it anyway. Maybe check the truck first before assigning to a customer.

TYLER S. 
Rating:
5.0

Excellent customer service. Friendly staff at both pick up and drop off.

LEWIS B. 
Rating:
5.0

Customer did not leave a comment.

AGNES P. 
Rating:
4.0

Customer did not leave a comment.

VIRGILIO B. 
Rating:
4.0

Customer did not leave a comment.

Meghan P. 
Rating:
5.0

Continue like that!

Cindy S. 
Rating:
5.0

This time around the checkin wait time was not bad, the customer service reps were very friendly, knowledgeable and professional. Truck was in a good shape and I didn't have any issues.

Robin R. 
Rating:
5.0

Dolly wasn't available and I am still waiting for the correct charge to reflect on my card. I have been charged 105$ Plus I was told I will be credited 60$ for gas as the truck was empty.

Shaurya S. 
Rating:
1.0

I had booked uHaul for 11:00 AM. I also did online checkin and got email stating that my truck was reserved, but when i reached the location i was told that they did not reserve my truck. Because of this i had to rush to another location and had to reschedule my elevator booking. Very unprofessional behavior from UHaul

Samir B. 
Rating:
4.0

Online booking bumped me to a drop off location which incurred additional charges. Will call to request review of charges as vehicle was smaller that the one requested . I believe I should have had 19 95 or 29 95 rate ..charges landed at over 130?

VICKY S. 
Rating:
5.0

Customer did not leave a comment.

Brigitte K. 
Rating:
5.0

Customer did not leave a comment.

Nelson D. 
Rating:
5.0

Customer did not leave a comment.

Allister D. 
Rating:
5.0

Great customer service!!!

Carol M. 
Rating:
5.0

The staff member at the counter was very helpful.

Stewart B. 
Rating:
5.0

Just keep it up all the good work that is going on

MIKEN S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Good helpful crew

Julian K. 
Rating:
4.0

At last you allow customers to park on the lot. Thought I was going to have to find a new place to rent trucks

Philip C. 
Rating:
5.0

Have trailer swept

Mark M. 
Rating:
5.0

Customer Service representative Casey was excellent! Professional, easy to deal with and suggested that right equipment for the job! I give her 5/5 stars!!! Oskar

OSKARS B. 
Rating:
2.0

I didn't like the way service treat me it was little like uncontrollable

Asad O. 
Rating:
5.0

Customer did not leave a comment.

Sonam R. 
Rating:
2.0

They did not have the trailer on the truck ready to go when we arrived.

DANIEL W. 
Rating:
5.0

I do not see anything that needs to be changed. Pickup and drop-off was a breeze. Being a Saturday, business was busy, but everyone was very efficient. Thank you.

James W. 
Rating:
4.0

Truck is very old. To drive straight you need to keep the steering while slightly to the left which I am sure destroys the wheels.

CAMILO JULIO R. 
Rating:
5.0

Customer did not leave a comment.

Ioan C. 
Rating:
3.0

Needed a one way drip off but they didnt give me. They shouldn't advertise this and then dont provide this service to the customer. Also my online order wasnt ready for me either. Also they charged me more money for my items that I purchased online.

RODNEY G. 
Rating:
4.0

Customer did not leave a comment.

Juan E. 
Rating:
2.0

Truck was great and clean. Customer service on pick up was rude and unhelpful

Jason F. 
Rating:
2.0

Customer did not leave a comment.

ARMINDO A.  |  Overall Experience 
Rating:
4.0

I am a truck driver so I did a pre trip inspection on the truck and noticed that the brake fluid and coolant were both below the add line. The floor of the trucks were cleaned but in both trucks the cup hold area was dirty. I would still recommend this location as the guy was very pleasant to work with and help to find a package that fit our needs. They have boxes and lots of supplies there for a move. Just check the fluid levels especially if going long distances like us.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

KOROUSH A. 
Rating:
5.0

Customer did not leave a comment.

Anjeza M. 
Rating:
5.0

Young person who called himself as J Uhaul did an amazing job. Not just the installation job, but the way he treats customers, explaining details of upcoming job and giving valuable advises. I've ordered installation kit online. By J's advise I've reconsidered part of my selection to install components that are less invasive to my vehicle, not requiring splicing wires, etc. Unfortunately I don't know his exact name, but as a company the U-Haul can be proud of such employees as J.

Viatcheslav Z. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTA M. 
Rating:
4.0

No washer fluid in van Windows were dirty hard to see. Cab was dirty.

Kestutis B. 
Rating:
5.0

Maintain the easy communication to set up appointments. Excellent customer service as well.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Madison D. 
Rating:
4.0

When I dropped off the UHaul Trailer Tuesday morning, the young lady was very helpful. She removed the trailer from my Equinox SUV and checked my rental agreement on her own phone. Less than 5 minutes! She even printed out a paper copy of my receipt. I appreciated the help from Casey. Thanks 😊

Mark L. 
Rating:
5.0

Casey was amazing! She went above and beyond to help us. This was my best experience renting from uhaul.

DARCYW W. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

The only issue I had was when I replaced the gas in the vehicle. I followed the litres ratio based on the form that was given me at the time of the rental. And I ended up putting in a 1/4 of a tank too much what the tank needed to be filled up to. So now I am out over $20 worth of gas money that I could of used for my own personal use. The estimate for the amount of gas needed to fill the tank back up to the amount needed needs to be fixed.

Ivan M. 
Rating:
5.0

Customer did not leave a comment.

Sahil A. 
Rating:
4.0

I was disappointed upon receiving the final bill to have been charged a $20 After Hours Service fee when the APP would not work at the location to receive my drop-off (which was 10 hours earlier than the actual drop off time). I was also shocked to realize that the odometer was not displaying kilometers ... so my final invoice amount of $498 (before taxes), for a single day rental of the 10' truck, was significantly higher than I had expected passed on the odometer mis-reading of miles rather than kilometres. A relatively minor point too - but the box floor was dirty and I had to sweep it out after pick up and before I could load my furniture. Otherwise an efficient, organized pick up and the staff member that helped me was polite, proficient and professional; and further, she readily accommodated my need to exchange some of the rental equipment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

HANIF N. 
Rating:
5.0

Customer did not leave a comment.

Gloria V. 
Rating:
5.0

Customer did not leave a comment.

Herbert W. 
Rating:
3.0

Could not rent with my license because UHaul is not accepting the government extention

David D. 
Rating:
3.0

The staff was nice, issues seem to be mainly with the system and Uhaul overall. I have 2 pending charges: 1 that Uhaul can see in their system and the other they cannot. The location had to do a voice verification with Paymentech to get payment for my rental but the Uhaul system automatically charged me afterwards when I had the rental. Seems like the systems aren't co mingled or a miscommunication happened at the location. Waiting to see if the charge will drop off the next business day.

Vanessa W. 
Rating:
5.0

Customer did not leave a comment.

Betty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolas E. 
Rating:
4.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

Customer did not leave a comment.

Kate-Lynn J. 
Rating:
5.0

Kasey was an amazing help

SAMUEL V. 
Rating:
4.0

CUSTOMER PARKING NEEDS TO BE BETTER

Timothy R. 
Rating:
3.0

They mischarged me for fuel when I had already topped up the fuel during return. Later when I call them to make a correction, they did refund me the fuel charge, but they missed refunding the taxes along with the principle amount

Sahildeep S. 
Rating:
5.0

Customer did not leave a comment.

MARTHAANDREA B. 
Rating:
4.0

Getting in touch with this location was next to impossible. No one answered the phone then when on hold for 20 min, then the phone disconnected, 3 times. Return was a little difficult with the technology not responding immediately. Instructions should state DO NOT RETURN key until you complete online return.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Dov T. 
Rating:
4.0

Teach your employees not to make comments about clientele, regardless of what we look like. If a woman is picking up a trailer, assume she knows what she's doing, unless she asks for help.

Chantal P. 
Rating:
5.0

Customer did not leave a comment.

JULIET W. 
Rating:
1.0

I returned the truck clean after using it and yet I was charged $50 for cleaning fee. This is a rip off.

Prabhakur B. 
Rating:
5.0

Just do what you are doing I don't think there is room for improvement 😊

WALDEMAR P. 
Rating:
5.0

Customer did not leave a comment.

Ewerton G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

Andre R. 
Rating:
5.0

Customer did not leave a comment.

Zoe C. 
Rating:
1.0

Very very poor service. They never gave me the price for the u haul and per Km rate that was booked for me for my reservation by the customer service rep on the phone. When I went to pick up the u haul, they decreased the rate for the u haul truck, but charged me more than agreed on Rate per km compared to the reservation rate booked my customer service rep. The staff was very rude and unfriendly and told us to leave if we did not want the uhaul at their price, instead of my reservation rate. They also said that it is first come first serve, regardless of my reservation and said that this is the last truck and they would give it to the next person in line if I did not pay the rate in full. Very disappointing experience. Would never ever go there. They took advantage of my situation.

GURJOT S. 
Rating:
1.0

The employee never told me that I had to fill up the gas before returning. I was not given a paper contract or any form of paperwork that would have told me so. So, I returned the truck and got dinged an extra $60 for the gas..... I would have happily filled it up myself before returning, if I had known.

Adam M. 
Rating:
5.0

Quick service, vehicle in good condition, attendants were very courteous and attentive. No problems in car rental.

EWERTON G. 
Rating:
5.0

Quick service, vehicle in good condition, attendants were very courteous and attentive. No problems in car rental.

Ewerton G. 
Rating:
4.0

Customer did not leave a comment.

CHUNG L. 
Rating:
1.0

Customer did not leave a comment.

grezegorz n.  |  Overall Experience 
Rating:
5.0

Care free storage. 7years no problems!.

PHILIP B.  |  Overall Experience 
Rating:
4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

sarah c.  |  Online Move In 
Rating:
5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

ARACELI L.  |  Overall Experience 
Rating:
3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

SALVADORG A.  |  Overall Experience 
Rating:
5.0

Great staff, glad to be a customer.

Thomas D.  |  First Impressions 
No reviews have been submitted for this location.

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