Customer Reviews for U-Haul Moving & Storage of Etobicoke

10,256 comentarios

1472 The Queensway   Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

(416) 252-6295

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(416) 252-6295

1472 The Queensway
Etobicoke, ON M8Z1T5
(ACROSS FROM IKEA ON THE NORTH SIDE)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Gracias

Janos L. 
Clasificación:
5.0

Staff is friendly and helpful. I always rent trailer there.

JUNYANG Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINELYNN D. 
Clasificación:
5.0

The staff were super friendly and that makes all the difference especially when you're in the middle of a move for example. I don't remember her name but the lady who worked the morning on pickup day really ensured my experience was top notch.

Filip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON D. 
Clasificación:
1.0

The truck needs a lot of mechanic repair!!

Wasim K. 
Clasificación:
3.0

There should have been more reps available. There was a long lineup for service.

Peter James A. 
Clasificación:
1.0

El cliente no dejó un comentario.

grezegorz n.  |  Overall Experience 
Clasificación:
5.0

They people here were great. Friendly, knowledgeable, and pleasant to deal with. Gracias

Evelyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blake P. 
Clasificación:
1.0

I made an online reservation, apparently the online reservation doesn't link with in store so they didn't have my reservation. COMPLETELY ridiculous

Sean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna O. 
Clasificación:
4.0

El cliente no dejó un comentario.

SIMONE K N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

good service - truck was clean and good on gas.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTOC P. 
Clasificación:
5.0

Heavy on gas

VINCENTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
4.0

Keep up what you're already doing !

JOHNZ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
2.0

I still not received proof of my payment

ARTURMARIUSZ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

omar H. 
Clasificación:
4.0

I had a great experience and they were helpful to me

Sara L. 
Clasificación:
1.0

Rented a trailer, and the equipment and facility gets 5 stars. Where they loose points is at customer service. The front line employees did the best they could . Severely understaffed ( as always, even on a Friday ). Some customers waiting 45 minutes to purchase 1 box as the one agent on the counter is trying to multitask , and the other agent outside is on training ( by himself ) . Again I stress it's not their fault , but more so management . Some of the regulars know that this is the same old song and dance And nothing changes. U haul has always had the best equipment/ quantity in my opinion , but they loose customer because they still haven't figured out the "customer service" concept.

Guy M. 
Clasificación:
4.0

Good experience

William E. 
Clasificación:
1.0

I ORDERED A 26 FOOT TRUCK 2 WEEK PRIOR TO MAKE SURE I COULD MOVE ALL MY FURNITURES AND BOXES, TO MONTREAL FROM TORONTO! THEY SERVED ME WITH NOTHING MORE THAN A 20 FOOTTRUCK RESULT I HAD TO LEAVE BEHIND OVER 1000.00 OF MATERIAL! NEVR NEVER WILL I DO BUSINESS AGAIN, I WILL SHARE MY SAD EXPERIENCE WITH MY CANADA POST FRIENDS....!!!

stephane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gioacchino A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristjan B. 
Clasificación:
5.0

Good customer service.

Angele S. 
Clasificación:
3.0

my vehicle had damages to it that were not noted in the supplied photos. The photos were taken from different locations/times as some photo backgrounds were indoors and some outdoors. The cargo bay had rice spilled all over it. The employees were able to clean it out but I was told that their cleaner did not have a drivers license therefore only cleaned the Cab. Which made no sense.

Michael M. 
Clasificación:
5.0

Care free storage. 7years no problems!.

PHILIP B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Markian S. 
Clasificación:
3.0

Great service your rate is a little high cost me more a 15 footer than a 26 over all

Joseph B. 
Clasificación:
5.0

prompt and efficient service. The only annoyance was the fact there was only one entry and exit so I had to wait for a truck to clear before I could go to the back to pick up the trailer. Staff and service was exceptional otherwise.

Imran H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
1.0

There was inadequate staffing at the service counter. There seemed to be many employees but only 1 person actually providing service! I was annoyed as was everyone in line. I would NOT recommend U-Haul for this reason.

Brock R. 
Clasificación:
3.0

I did get help on my return but it was limited with no reimbursement. When I called from Muskoka I was told to let the company know of my situation but this was useless. The total cost of rental and gas 558.00 plus my time.

Jennifer K. 
Clasificación:
2.0

Picked up a truck and a no fuel sheet was not provided. I took a picture of the odometer and fuel level before I started driving. Before returning the truck, I filled it up to where it was. However, the guy doing the return said it was low from when I picked it up and charged me $25. He made no effort to verify what it was supped to be and just said he can't do anything.

Grant H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cyril O. 
Clasificación:
2.0

I book appointment for hitch installation 3 weeks in advanced , got confirmation e mail . While booking installation required 3 times regarding install date since it is a holiday in Canada I was advices that hitch will be installed that day . 4 days prior installation call to confirm installation date and time , I was advice that yes installation is booked for October 11 at 2:30 pm hitch is in and when I advice that that is a holiday they told me that hitch installation technician is not on that day …. Waist of my time and I had to scramble last minute to pick up hitch and find another U hall location who would instal my hitch ! Not very impressed with system !!!

Ljiljana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manohar J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
2.0

All of a sudden you need an emergency contact number. I gave my wife's home phone number she wasn't home they wouldn't accept it. Then I gave my daughter's phone number she didn't answer. They would not accept it. Then I gave my mother's phone number she didn't answer they did not accept that.I know why they are asking for these emergency phone numbers. You should have preferred customers that do not have to do that. I rent trucks from your company often. I hope someone reads this and contact me I am very upset with this new policy. My number is 416-573-3910. Let's see how good your customer service is.

PAUL A. 
Clasificación:
5.0

Excellent location and very helpful staff! Our original pick up location didn't have the truck we reserved, so we changed the pick up location to 1472 The Queensway a couple of minutes before the pick up time. They have a huge inventory, so we easily got everything we booked.

MANVEER S. 
Clasificación:
5.0

The lady I spoke to at the front desk on Oct. 6, 12:25pm was charming and professional. The gentlemen that I returned my vehicle to was kind and welcoming. Best rental experience ever!

Richard P. 
Clasificación:
5.0

The exhaust on the passenger side sounded like it's leaking a little, easily can be fixed. Also at the counter we were told that 12 miles are included in the rate. We only drove 10 miles but still got charged for the 10 miles, it ended up not included which we expected. Counter attendees should give customers the proper info! But overall it is always good service we receive.

Viktor L. 
Clasificación:
4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

sarah c.  |  Online Move In 
Clasificación:
3.0

I just have two relatively minor complaints. I had included furniture pads with my order, so was actually expecting to be placed in the truck. Fortunately I check before leaving and discovered not present. Returning to the order desk I was then instructed to just take package from rack in store. I think would have been better to have been informed before going to the truck. In the end I received everything I was paying for so really just a minor hiccup. I was somewhat surprised that my truck was still in the rear yard, with access blocked by two trucks. I was delayed approx 15 min leaving while trucks were moved to allow me to exit. I was actually expecting to have the truck located out front, especially knowing I was picking up first thing in the morning.

Ross G. 
Clasificación:
2.0

My last visit to your location was horrible. I had reserved a dolly on line, but when I got there I was told that they were first come first serve.....then why have me reserve one. I was upset and the woman became rude. She gave me the farthest truck and it was blocked in...not an accident or coincidence. Not having the dolly made my move go longer and cost more money. I will try to avoid coming back at all costs.

Rebecca C. 
Clasificación:
5.0

Casey provides great customer service. Perfect personality. Even went above and beyond by getting a bottle of water for a customer. Drop off was seamless the gentleman was polite and efficient!

IMMACOLATACONNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN J. 
Clasificación:
1.0

Answering the phone more frequently l

Julie I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOSO M. 
Clasificación:
5.0

Thx

Muharrem A. 
Clasificación:
5.0

I got charged for gas.

Anthony T. 
Clasificación:
3.0

I was not informed that I was going to be charged for an additional day when I dropped it off. I told the attendant that the truck roof leaks. If I had known that I was being charged an additional day, I would have gone inside and talked to someone because the leaky roof slowed down the unloading not to mention I used 4 towels which I had to wash after. Pretty disappointing.

PATRICIA J. 
Clasificación:
4.0

I received a phone call to state that the 15' van wasn't available and had to take a smaller one. I called back the following day to Uhaul 1-800 and suddenly there was a 15' van available. This isn't satisfactory customer service. If you change a van because you didn't have one??? Then you suddenly have one you should call the customer back to give them the option to get what they wanted .

Walter C. 
Clasificación:
1.0

Guarantee your reservations, very unsatisfactory with the overall experience was sent from one location to another, with no prior info that the vehicle I reserved almost a month before would not be available, making me go to another location outside of my moving area and later being charged that additional mileage on my final Invoice. plus a Uber I had to use to get to the location and then get back home after leaving the vehicle at ectobicoke all the way from midtown Toronto

Joshua G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
1.0

Long wait for line up, only one person helping customers,

Michael David V. 
Clasificación:
1.0

This location is completely disorganized and unprofessional. They do not honour rental reservations made online and tell customers that their storage units are rented on a first come first serve basis. Showing up with all of your belonging at the unit you were told you had confirmed only to be told you dont have one at all, is completely unacceptable. We ended up having to take a unit much further away and paying an additional $180 in klm fees because of it. I will never use this location again, and probably not Uhaul either! I am filing a complaint with head office, as this whole situation is shady. No location should be able to get away with this practice, and the company should be looking in to it to ensure it doesnt happen going forward.

Roy B. 
Clasificación:
5.0

Return exceptional...young man stopped cleaning/checking larger vehicles in order to look at the 5x9 rental trailer ...directed me to spot to park and I was in and out inn 10 min.!!

Michael M. 
Clasificación:
5.0

Friendly service but no parking for customers

bounphay V. 
Clasificación:
3.0

I would recommend this location because of the large selection and amount of trucks they have. HOWEVER, the after hours drop off should be improved. Parking lot is crazy, trucks are parqued however they want and not following the marked lines, there were also cars parked occupying truck spots. We tried to call customer service to know what to do as the parking lot was full, waited on the phone for over 1 hr. At the end decided to park under the uHaul sign.

STOJAN M. 
Clasificación:
5.0

Service and equipment are excellent

andrey P. 
Clasificación:
2.0

Check if everything works before you rent it out

Emanuel P. 
Clasificación:
2.0

The wait to pickup equipment was almost 30 minutes, then the truck had an engine light on. To replace the vehicle took another 15 minutes, all while listening to the manager berate an employee. It was disorganized and chaotic. The drop-off was quick and easy.

DARREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay C. 
Clasificación:
4.0

Maybe more than 1 person behind counter checking people in at peak busy times such as when you first open Saturday mornings.

Daniel H. 
Clasificación:
5.0

Make check-in / pick-up process faster.

Marc D. 
Clasificación:
1.0

Worst customer service. No proper place to drop of in after work hours

KARTHIK K. 
Clasificación:
1.0

Charged me for fuel when I brought it back with more than I started with.

Philip B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohit S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTA B. 
Clasificación:
5.0

Had to wait a long time in line. But otherwise great.

Vaibhav S. 
Clasificación:
2.0

I did not get a dolly I was charged for. Tried calling uhaul and after wating over an hour to speak to someone I gave up. Also after hours return area was crammed with trucks and not nearly big enough. I had to leave truck in an adjacent business parking lot. Finally, I did not get the truck size I needed and thus had to throw out a couch and other furniture because there wasn't any room. Horrible experience with you and NEVER again.

George F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Z. 
Clasificación:
3.0

Was so hard to drop off the truck, thankfully an employee let me drop it off as I was late for work waiting for them to let me drop it off

eric L. 
Clasificación:
1.0

Clean out trucks before having them rented out. My truck was full of cockroaches! Worst moving experience, when I tried to get help I was transferred over 4 times on hold for over an hour and was hung up on.

Amanda F. 
Clasificación:
5.0

Always a real pleasure to rent from this location. Everyone is so friendly. Nice change.

John H. 
Clasificación:
1.0

Service is very poor. One person is working and the other is inspecting the trucks. Other fellow employees interrupt him while working causing more delays. Terrible service.

Hossam M. 
Clasificación:
1.0

The whole process is a bad experience. I get quote 1 price and get charged more. I even put $20 gas before returning truck and you guys still charged me when the meter was on same spot when i picked up rental. Really bad user experience

Andrew S. 
Clasificación:
1.0

Charged me for an item i didnt purchase or use. Said I would be contacted by a rep in 48 hrs. Was charged for the full amount the next day and still no contact to reimburse me of the incorrect charges.

Syed M. 
Clasificación:
5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

ARACELI L.  |  Overall Experience 
Clasificación:
4.0

The welcome instructions wasn't done properly.

Jonathan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dongsoon L. 
Clasificación:
4.0

the line to get the uhaul was extremely long but otherwise this was good

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARIN W. 
Clasificación:
5.0

Dealt with Jay. He was very professional, nice and friendly.

Hossam M. 
Clasificación:
5.0

Very friendly, attentive and helpful staff. Great service both on renting and return.

Gerald H. 
Clasificación:
5.0

Please send us receipt for this order. Thank you.

Biljana K. 
Clasificación:
1.0

Horrible, I would rather shave my head with a cheese grater than rent from uhaul again, wrong truck, sent us way out of the way to get nothing. Horrible is all I have to say

Alexander H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wojciech G. 
Clasificación:
1.0

start working on customer car at his/her booked appointment slot. If you cannot work then immediately cancel his appointment as soon as he booked or dont show those slots to customers.

REHAN R. 
Clasificación:
3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

SALVADORG A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
5.0

Great staff, glad to be a customer.

Thomas D.  |  First Impressions 
Clasificación:
2.0

The staff was completely unhelpful and didn't seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 

Susan A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWG M.  |  Overall Experience 
Clasificación:
5.0

Very fast and helpful

Trevor L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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  • Ícono de remolque
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