I was charged for a BMW electrical hookup the installation person used a $15 electrical equipment found at Harbor Frieght the rear hatchback recieved a ding & installation took ALL DAY i gave a 2 week notice of installation day the electrical connection i paid for should have been ordered & used the final installation was disappointing $600 for a back yard installkenneth P.
Customer Reviews for U-Haul Moving & Storage of Eastland
Columbus, OH 43232
(@ Refugee Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Thomas M.
You can hardly control the van when you're on the freeway and it's kind of a joke I have to fill the tank AND pay a fee per mileJohn C.
I had to wait for about 20 minutes in line to rent a trailer that I reserved. Once I was waited on, the process went quickly. The pick-up & return went quickly & was affordable.John B.
Get the front end of the truck looked atDurward R.
Customer did not leave a comment.Brenda S.
Check the brakes of the truck.Gifty A.
Employee j. Store called me about being late returning the truck but I was outside. I told her I was outside and came in the store to her talking poorly about me. Truck we got was wrecked, dented scratched up and did not calculate mileage correctly. We paid for almost double the mileage we actually used.Alyssa B.
Customer did not leave a comment.NARAYAN S.
Customer did not leave a comment.Halefom A.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.David L.
Try doing it online firstMichael L.
To much construction around this location right nowâ€¦literally right around the corner from my house ..can't turn left..had to go almost 6 miles out of my way to get home..no fault of U-Haul at all..only reason I wouldn't recommend this particular locationDaniel B.
I think it is prudent before renting out equipment to customer it should well service and check by associate. I had a bad experience yesterday due to poor maintenance. The equipment broke down on me because of low in the engine. So there's a need that the management step up.Robert G.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.LIsa J.
Employees are always nice customer service is excellentChristine G.
Everything. This experience suckedPaul M.
great service and nice truckLloyd K.
Customer did not leave a comment.Leonard G.
Too expensive services the beginning seems cheap but at the end it's abusively expensiveKalifa G.
Great people! Perfect delivery and pick up.Lisa M.
Customer did not leave a comment.Janice H.
Nothing it was excellentMel L.
Customer did not leave a comment.Denise H. | Overall Experience
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Douglas L.
Had issues with checking in via the online process (online process was slow or stuck) but luckily the location was open and the lady at the desk was able to resolve the issue.Yulonte M.
Check air in tires. Both right rear tires have leaks in them and don't hold air for long.SAMUEL P.
Just keep up the good workFranklin M.
Customer did not leave a comment.Randall J.
Customer did not leave a comment.gary H.
Service was great.Rocky K.
Customer did not leave a comment.PAMELA M. | First Impressions
I always enjoy the employee at the location. Pleasant, lively,Gregory C.
Very clean and Kelly Fyffe helped me get started with the process of renting a unit. She was very informative about it and was very nice and polite 👍 to her....thank you Patricia L Lyonspatricia L.
Have the attendant on duty to let the customer know they can leave that everything has been checked in by remote link on cell phone for those like that are not text savvy..Edward S.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.Denise H. | First Impressions
Customer did not leave a comment.Denise H.
Courteous, fast service. Answered all my questions clearly and completely.Lynn B.
Customer did not leave a comment.Louis B.
Customer did not leave a comment.Shireka D.
Customer did not leave a comment.Bianca M. | Online Move In
Customer did not leave a comment.Antonio C.
Java has excellent customer service skills. Very quick and very informative. She knows her job very well. She brighten my day... I The only issue I had was trying trying to turn in the vehicle online. Wasn't able to upload the pictures. The system is having some issues. Other than that my alarm all experience was awesome.Danna R.
Excellent EVERYTHING!! From start to finish!! âï¸âï¸âï¸âï¸âï¸Brandon S.
Y'all told me over the phone to go pay my bill then the same day an hour later brought out a tow for the truck then tried to charge me for towing it when they drove off with it. This is the third time I've been screwed over by uhaul and y'all keep hitting a locked card with different amount of charges which by the way is illegal you will not get money from me ever again so stop your bullshitWilliam W.
Customer did not leave a comment.Nathan D.
The people on the desk are very rude an very disrespectful . I order self pick up but it's changed automatically in person. They treated like a i am there for rubbing them. I am there for get the service what I pay forRoshon R.
Customer did not leave a comment.Suzanne G.
Customer did not leave a comment.Lori J.
I was well taken care of the equipment was clean and got me from A to B but It was a little scary on how it sound I prayed it wouldn't break down on me they did have excellent customer service I wish I had tempered thaman that took care of on pick up and drop offMaria R.
Answer all of my questions & concerns. Needed to extend my hours to fill my on-site storage by one additional hour, no extra charges. The cargo van give me excellent mileage, stayed on full, which reduce my total fee. Very honest people. Same staff since 2015, that I've seen. My rentals all excellent in cleanliness. Every truck was very easy to drive, that I rented, these reason are why I return. Excellent place that has all your rental needs!!!!👍VANESSA J. | First Impressions
I was over chargedTania D.
Make sure the truck has gas. My truck was on empty and I barely made it to the gas station because it was so low.Spencer B.
Customer did not leave a comment.Rochelle T.
I'm pregnant and went to a location who called and confirmed the day before only to not be open and have me in a weird location where there were men congregating in the parking lot and I'm alone so it was very unprofessional and unsafe. I caught a Lyft there and wasted money because no one would answer and when I called customer service they pretty much said sorry but go to another location. I had to spend more money to catch a Lyft to a different location. It's was very inconveniencing and I would recommend Uhaul and their contract with that location. It's trash!Malia S.
This location is awesome the parsons avenue location sucks. The staff are rude and they always disappoint, that is why we drive 5 miles more to go to this location.James F.
Great customer serviceChase R.
There was a cockroach in the back!!Michael C.
Customer did not leave a comment.Shirley M.
this was a good experience. Only comment is the communication on arrival and dates be better.Michael S.
Customer did not leave a comment.Maurice L.
Customer did not leave a comment.Rodney L.
Customer did not leave a comment.Daren M.
Customer did not leave a comment.Tatiana B.
Customer did not leave a comment.David C.
Customer did not leave a comment.Christine G.
Experience went well!Shawn M.
The truck was very dirty on the inside, also I didn't appreciate the price saying 34 dollars online and having to pay 65 dollars when I got there.Taurean W.
The lady at the counter didn't acknowledge me for several minutes because she just chatting with a co-worker even though I was standing at her counter. After she did help me, she was friendly and helpful.Kathleen K.
Customer did not leave a comment.Mildred K.
Customer did not leave a comment.Connor P.
Customer did not leave a comment.Anthony G.
Great Customer Service!!!Dawn W.
NoneVaughn J. | Overall Experience
Customer did not leave a comment.Dexter G.
Customer did not leave a comment.Andrea U.
Just dip your employees in awesome sauce. God bless you!Nikki C.
Customer did not leave a comment.Angela G.
The wait time was long because there were multiple customers each time I arrived and only one person working. Staff was friendly and helpful. Parking lot was hard to maneuver because of excess of trucks parked right in front of the front door.Benjamin S.
Customer did not leave a comment.Maurice L.
Customer did not leave a comment.ABDOULKADER M.
Customer did not leave a comment.maurice w. | First Impressions
Customer did not leave a comment.Fred G. | First Impressions
We scheduled a 15 ft truck approx 2 weeks in advance. Upon arrival, no truck! After a long delay, we were sent to another location 45 minutes away. Very crowded and inconvenient location. Again, NO TRUCK!!!! We were finally given a cargo van. Very difficult for our move, had to make several trips and we were already 4 hours behind schedule. THEN we were charged DOUBLE THE RATE THAT I HAD RESERVED. Worst experience EVER with UHAUL!Brenda S.
This place is so busy they need helpTracy R.
Make sure they upload damage trucks and vans instead of uploading pictures of a vehicle that's isn't damaged the next customer may not notice it and be charged for something they didn't do to the vehicleChristine G.
Customer did not leave a comment.Husam M.
Customer did not leave a comment.Deshawna F.
Customer did not leave a comment.Mike L.
Joseph checked me in & he was very accommodating. Thanks for great service!Angela J.
They always at this location do things the RIGHT WAY... THANK YOU MUCH..Dwight S.
Customer did not leave a comment.Sandra R.
Customer did not leave a comment.James K.
I didn't want to say that my truck was dirty or anything, but it was in absolute dire need of an alignment. The wheel was cocked a good bit to the left when going straight.JohnPaul K.
The van was clean. A lot of digs and maintenance on the truck can be better.Alphonso M.
Very friendly and efficient place. The only issue was some road construction outside which isn't their fault. The truck was clean and in great shape.Timothy G.
My disappointment is not with the location at all. It is with U-Haul corporate. I've used U-Haul for over 30 years now and usually have a good experience. This time, not so much. Attention to detail counts. U-Haul changed my pick-up location to a location farther out. Then, charged me mileage from the new location. How is that fair? This should not happen. U-Haul didn't observe my reservation and chosen pick-up location. Since U-Haul changed the location (for whatever reason), that should not cost me by paying extra mileage fees. U-Haul should have only charged me mileage based on my chosen pick-up location and reservation. I called Traffic to discuss this and basically was ignored. Customers leave businesses due to "indifference" and "indifference" is exactly what U-Haul communicated to me during this rental. Next time, I'll shop around and see what other companies have to offer. It's not a huge amount of money, but it wasn't the money that bothered me... it was the principle of the matter. Again, it's attention to detail and creating the "WOW" factor that keeps customers. That's why I'm a very loyal customer with Amazon. When I have a problem there, they take care of it and go beyond to make sure I'm satisfied. And that keeps me coming back to them. U-Haul... not so much anymore.Lamar L.
Customer did not leave a comment.Charles E.
My Storage Unit Was Broken Into They Say At 9:30am But They Called Me At 2:50 PM Then I Had Problems Dealing With A Black Female Employee And The Mgr Nephew I Didn't Feel Comfortable Having My Items There I Was There Every Day Checking On My Unit 512 So When I Was Able To Move Out I DidMaxine H. | Overall Experience
The truck that they gave me have driving problems trucks transmission felt like it was slipped wouldn't go past 40mphArmando G. | First Impressions
Customer did not leave a comment.Dronte L. | First Impressions
Customer did not leave a comment.ERIC P. | Overall Experience
Customer did not leave a comment.Ameerah L. | First Impressions
Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.Johnnie E. | Online Move In
Very friendly and helpfulkisha t. | First Impressions
Customer did not leave a comment.DEANDRA B. | Overall Experience
Customer did not leave a comment.Allen T. | First Impressions
The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.Rashad J. | Overall Experience
Good jobTERESA F. | Overall Experience
3cyrsRoshawnda P. | Overall Experience
It was difficult to reach an associate on the phone. Once they answered they were very pleasant.Rachel C. | Overall Experience
Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staffDEBRA C. | Overall Experience
No commentsAudoa M. | Overall Experience
I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.JULIE L F. | First Impressions
Customer did not leave a comment.Lawrencene J. | Overall Experience
Customer did not leave a comment.DOROTHY B. | First Impressions
Customer did not leave a comment.Carolyn T. | Overall Experience
Thank you so much for having and helping with the storage have a great dayTREVONTAE B. | Overall Experience
Customer did not leave a comment.Gloria R. | First Impressions
Customer did not leave a comment.GLORIANA W. | Overall Experience
I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21Timothy M. | Overall Experience
Customer did not leave a comment.Anita T. | First Impressions
Very nice and cleanSarah R. | Overall Experience
Customer did not leave a comment.Marcus C. | Overall Experience
Things would have been fine but there was a leak in my unit and a few of my things got ruined.John J. | Overall Experience
Customer did not leave a comment.Glenda B. | First Impressions
Customer did not leave a comment.Kahtiah G. | Overall Experience
Customer did not leave a comment.Marceo M. | First Impressions
Customer did not leave a comment.Rebecca T. | First Impressions
Customer did not leave a comment.Eduardo R. | Overall Experience
My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here againMARKCIELA R. | Overall Experience
My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.Tashia B. | Overall Experience
Customer did not leave a comment.ANDRE H. | Overall Experience
Customer did not leave a comment.Valerie H. | Overall Experience
Customer did not leave a comment.KALEN B. | Overall Experience
Thank you for letting me us your store place to keep my stuff thereCarol W. | Overall Experience
Customer did not leave a comment.REBECCA R. | Overall Experience
Customer did not leave a comment.terry s. | Overall Experience
Customer did not leave a comment.Karen A. | Online Move In
GREAT SERVICE AND FRIENDLY PERSONNELSIDI S. | Overall Experience
Customer did not leave a comment.Gregory B. | Overall Experience
Customer did not leave a comment.terry s. | First Impressions
Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.Greg S. | Overall Experience
The unit had bugs.Bernard t. | Overall Experience
Customer did not leave a comment.tammy w. | First Impressions
I was plasewillie m. | Overall Experience
Spiders all throughoutSherice J. | Overall Experience
Was no assistance offered even when going inside representative was no helpHaley H. | Online Move In
The one thing I didn't like is buying locks that I didn't need .Baron C. | Overall Experience
Customer did not leave a comment.Syreeta F. | Overall Experience
Customer did not leave a comment.THERESA C. | Overall Experience
I will never go back againDiondra M. | First Impressions
Have not used it yet. Not sure depends on how things end when I’m finished.mildred d. | First Impressions
Customer did not leave a comment.Veretta P. | Overall Experience
The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can’t help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can’t get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn’t pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful ‘help’ from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt ChapmanKURT C. | First Impressions
Customer did not leave a comment.Cynthia S. | Overall Experience
Customer did not leave a comment.Tashia B. | First Impressions
Customer did not leave a comment.KATRINA F. | Overall Experience
The staff was very helpful and thank you so much for your helpMichele A. | First Impressions
Customer did not leave a comment.Jason and Jeannine C. | Overall Experience
Customer did not leave a comment.Rachel M. | Overall Experience
Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!James G. | Overall Experience
I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.Sara H. | First Impressions
Customer did not leave a comment.DAN B. | Overall Experience
Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.Mikia W. | Overall Experience
Customer did not leave a comment.SOUMAILA D. | Overall Experience
Customer did not leave a comment.Vinzella J. | First Impressions
Customer did not leave a comment.Marcus C. | First Impressions
Customer did not leave a comment.Erica S. | Online Move In
24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.Roland F. | First Impressions
Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!Lawrence L. | First Impressions
Customer did not leave a comment.William V. | Overall Experience
I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!BRITTNEY O. | Overall Experience
Customer did not leave a comment.JERRY G. | Online Move In
Customer did not leave a comment.Lisa R. | Overall Experience
The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.Lisa R. | Online Move In
Manger and workers friendly and helpful.Chelsey B. | Overall Experience
Customer did not leave a comment.STEVEN M. | Overall Experience
Customer did not leave a comment.Gail L W. | Overall Experience
Great JobRONISHA L H. | First Impressions
I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.Carolyn M. | Overall Experience
Customer did not leave a comment.Haley S. | Overall Experience
Thank you and God Bless🙏🏾🙏🏾 Be Safe and stay well. Thanks again!Denise T. | Overall Experience
Customer did not leave a comment.Sacoya R. | Overall Experience
Customer did not leave a comment.luis f. | First Impressions
Customer did not leave a comment.CARLETTA J. | Overall Experience
Great experienceLaura B. | Overall Experience
It was excellent. Enough said.WHITNEY C. | First Impressions
Staff was accommodating and professional. Storage until was clean, secure and easy to access.Lorilee L. | Overall Experience
Thank you for everythingJohnathan B. | First Impressions
I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.April L. | Overall Experience
It was sufficient.Kenneth R. | Overall Experience
Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to helpvickie f. | Overall Experience
Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?Ralph P. | Overall Experience
Great place for storage. Short term or long haul.David S. | Overall Experience
Thank you guys so much!Breya F. | Overall Experience
I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.SHANNON B. | Overall Experience
I had no issues with them and they have the great customer service.evelin g. | Overall Experience
Please have the district manager contact me at+16143300973carolyn h. | Overall Experience
Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.Vinod K. | Overall Experience
VvJustin W. | Overall Experience
Good location and serviceTIMOTHY D. | First Impressions