El cliente no dejó un comentario.Mary M.
Customer Reviews for U-Haul Moving & Storage of Eastgate
Indianapolis, IN 46219
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I gave up on the mobile return app after 3 attempts. Everything was fine about it except that the app FORCED you to load pictures which wasn't working.Eric L.
I walked in and was standing with no one in site. No one greeted me for about 10 min. Then someone walked out and said she will be with you in a second I'm housekeeping. I was handed my keys and was told with a point your trucks out in the lot just look for the number. I wonder if that is typical procedure when giving a customer the truck the rented?Sarai T.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.Kaitlyn A.
El cliente no dejó un comentario.Lee H.
El cliente no dejó un comentario.Jeffrey W.
Friendly and efficient staff. Well organized.David W.
El cliente no dejó un comentario.Charles L.
The vehicles dashboard was dirty overall it was an ok experience.Jasmine C.
El cliente no dejó un comentario.Sheila K.
El cliente no dejó un comentario.David H.
I chose the mobile pickup as I was picking up the Uhaul on a Sunday and did the online registration to make the pickup process quicker as I was on a time limit to get things moved out. Upon arrival, there was no instructions on how to pick up the Uhaul using my mobile device. I had to go inside the store and speak with a Customer Rep. The guy had a mouth full of chew and was spitting into a bottle every 2 min and was hard to understand as I kept asking him to repeat himself said the mobile app was junk and doesn't work. 2 guys and 1 lady sitting around cracking jokes. This took me 37 minutes to get through. All the information I filled out online was a waste of time because I was asked for all this information again by the customer rep that was taking his time chewing tobacco and cracking jokes with his 2 coworkers. I had to get the dolly myself and find the truck myself instead of 1 out of 3 people to help get the Uhaul or the dolly ready for me. When I returned the Uhaul truck, I was charged an extra $9.98 for not having the fuel line exactly where it was when I picked it up. The fuel was supposed to be 7/8 full. I filled it between 3/4 and 7/8. The uhaul truck was running during the checkout process. There's no way it cost nearly $10 for a hairline or two on the fuel gauge. Just absurd to find every small reason to charge me more for renting a uhaul. Customer service was poor and slow. And please take out your tobacco chew so customers can understand you. Not everything you say is funny, especially when customers are in a rush.JONATHAN B.
El cliente no dejó un comentario.Destiny H.
El cliente no dejó un comentario.INDONEESIA D. | Overall Experience
El cliente no dejó un comentario.MARK R.
My movers were ill prepared. No shoe covers. No straps. No fabric to avoid paint scraps. They messed up my furnitureEugena G.
Have more options on the on-line pre-check-in to make the process a bit faster.KURT H.
Staff was professional and courteous.Anthony G.
El cliente no dejó un comentario.Astria L. | Overall Experience
El cliente no dejó un comentario.Steve C.
We were told at the beginning the boxes would arrive on 1/10/22 and we had made arrangements for this to happen and trying to do everything we could to ensure they would arrive then. Uhaul then told us they would arrive in February instead, more than a month later! Then they called again and said sorry we made a mistake they will now arrive the 10th again. Then I got another call saying actually they would arrive the 21st. All this to say i still don't know when I will get the boxes and its been the worst moving experience ever! I want some kind of refund because you guys could have just told me February and i wouldn't have made other plans for the business equipment in the boxes. It just seems deceitful.Elliott G.
I thought there were too many options to drop off after hours. Maybe have a bar code labe that will take customers directly to the correct site, for drop off.RONNIE L.
Keep it like it isMARVIN T.
Great service great priceSaundra P.
El cliente no dejó un comentario.Darrell F. | Overall Experience
Very helpful people at the front, very polite staff!WILLIAM K.
Everything greatSofia R.
Great Service....Awesome.HELEN T.
El cliente no dejó un comentario.Kimberly M. | First Impressions
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.ROBERT B.
I moved out two days into the pay cycle, most companies would refund a pro-rated balance but not uhaul. While the facility and the personnel were nice the corporate policies should be reviewed to be more customer oriented. I am not pleased with my experience due to corporate and therefore rating my experience as below average.James P. | Overall Experience
Made a reservation online but when we went to the location to pick up the truck. We found out we had an unpaid balance from a previous rental. I would suggest having your website notify people at the time the reservation is made so they can resolve the problem before hand.Earl E.
Local moving trips should just be 19.99 for a 10-ft truck, instead of the $0.79 per mile added to itAnthony F.
Inside of the truck needed to be wiped downKameron B.
Trying to charge more than what is promised. Also trying to save â€œbest price guaranteedâ€ and is ripping off.MIGUELA R.
Have more employees.... Had to wait more than 20 mins just to turn in equipment. No one to attend me.Rosa R.
Nothing really to improve. Location had plenty of inventory, choice of vehicle size, very friendly and knowledgeable staff. Thank you for a very easy and convenient rental experience. Will use you again!Mark H.
The staff really helped me out and were friendly and fast. The team was very professional and they just don't know how much they helped me and my daughters. Thanks from the BRADY Girls!!MELLANIE F. | First Impressions
The ability to pick up at one location and drop at another, without a huge financial penalty!!David S.
El cliente no dejó un comentario.Felicia S. | Overall Experience
El cliente no dejó un comentario.Jesse B.
They had a drive through and told you exactly where to park. I didn't even need to get out the truck. That's so helpful!!!Krisin R.
Stay the same.Gareth H.
El cliente no dejó un comentario.NATHAN S.
My unit was 1610 I was very nervous for my things because they gave me a unit that I couldn’t secure with my lock so it was an inconvenience because I had to go there everyday for the last month and a half just to make sure my unit wasn’t broken intoMichael T. | Overall Experience
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.Damon E.
Remind us how to return equipment.Angela S.
El cliente no dejó un comentario.AUTUMN B.
El cliente no dejó un comentario.John K.
They did a great job.DONNIE A.
El cliente no dejó un comentario.FRANCINA L.
El cliente no dejó un comentario.TIFFANY T. | Overall Experience
El cliente no dejó un comentario.Dan J.
Really hate that I have to pay for 24/hr access to access my stuff out of consider business hours but it was ok other than thatCharles B. | Overall Experience
El cliente no dejó un comentario.Kevin C.
The customer service was impeccable. The equipment was great as well. I would definitely use this location and service again.TRENEE L.
El cliente no dejó un comentario.William E.
I've been coming here for years. This week I had a trailer for a couple days. When I returned it I was less than 2 hours over my drop off time. Upon check in I was told that they were not charging me for a third day since I was there all the time and a good customer. But of course, a third days charge was on my bank statement. This is a busy location and I try to have my stuff together to make things simpler for them,so this didn't sit very well with me.Philip W.
El cliente no dejó un comentario.Jeff K.
Great and friendly staff. I have and will go back again to this location. Easy in and out with a great stock.Terry F.
115.00 was put on my debit card when I rented. 15.00 was put back on it today (8th).... Still owed about another 15.00 since the total charge was 85.00... Hopefully, that will come back soon. I'm in need because the move has broke me..Bradley H.
Very easy to do. The people were very nice they went over the instructions and ensured that I didn't have any b questions.BELINDA P.
El cliente no dejó un comentario.JEREMIAH J.
El cliente no dejó un comentario.ROSALEE S.
El cliente no dejó un comentario.Debbie H.
El cliente no dejó un comentario.Antonio B.
I'm extremely disappointed that this U-haul had advertised online that you got one month free of storage if you rented a truck from them only to find out that is a lie. I only picked u-haul storage because online it stated you got one month free with a u-haul truck rental. I spoke to the gentleman that rented me my storage unit and truck about it when I returned the truck and he said "oh we're not doing that promotion anymore. They'll eventually get it off (the website)" I stated that was why we had picked u-haul but he didn't seem to care.Jessica S. | First Impressions
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Tiffany T.
When I got my U-Haul the U-Haul was dirty filthy inside I had to clean it out before using it I should've checked it before I left but I didn't and I put too much gas back in it it was just all bad for me my first time running you are.Denise S.
El cliente no dejó un comentario.Nichole T.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Terrell D.
Communication between reps. A person was not told i had to cancel my first rental due to technical issues with my vehicle, and called about me being late to pick the trailer up.DOUGLAS C.
There was a minor miscommunication from your end. Our U-Box container arrived in California on 11/15/2021 but my online account was showing me it would be delivered at our address on 11/25/2021. I had to call and make a request to deliver asap and it was delivered on 11/19/2021.Zalak S.
I asked to use the dumpster to throw away a couple items that I was unable to clear out due to my help coming down with COVID. I was told they have dumpsters but not for you to use & was threatened with $150.00 disposal charge. The manager had no sympathy & was very hateful. While on the phone waiting for a response about using the dumpster I heard the manager bragging about calling the police on a customer. Rude manager at Washington street location in Indianapolis IndianaMelissa G. | Overall Experience
El cliente no dejó un comentario.Brenda J. | Overall Experience
El cliente no dejó un comentario.DAVID K.
I would have liked to have had more fuel in the tank at pick up. I'm used to having to add gas before returning the truck. This was the first time I've had to add gas before starting out. Everything else was great.KEVIN T.
Truck was dirty. No Padlock. Driver's window is not completely shut. It was a terrible experience. I am going to stop using uhaul now. I've learned my lesson.Ahmed A.
It was ridiculous to require me to provide the phone number of a third party given you had all my information â€” and my credit card â€” on file.Samuel K.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.RICKY A.
El cliente no dejó un comentario.Frank K.
El cliente no dejó un comentario.JODY T.
El cliente no dejó un comentario.Patti B.
Workers on site were capable, friendly and efficient. Any issues I experienced were a consequence of employees being over worked and under paid. Pay your employees a living wage, hire more people, provide full insurance benefits.CHARLES S.
El cliente no dejó un comentario.Jeana Z.
El cliente no dejó un comentario.PAULA B.
El cliente no dejó un comentario.dave C.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Don W.
El cliente no dejó un comentario.DONNA S.
El cliente no dejó un comentario.David H.
Pam was very patient and helpful she made the rental go smoothly and I will rent again in future customerNola K.
El cliente no dejó un comentario.WILLIAM H.
Pam was super friendly, and very helpful with knowledge of trucks and storage spaces.Nola K. | First Impressions
Great location and the man that helped with the trailer was awesome. However I tried several times to get a direct phone call into location and couldn't. I also arrived 15min. early for my appointment but they were not very organized and I stood in line for 25min. for a scheduled pickup.Scott V.
El cliente no dejó un comentario.James P.
You can improve by not changing my drop off location 30 minutes after I leave your store without telling me then threaten me with charging me double if I don't take the truck to the "alternate drop site" as requested.Jennifer H.
The lady that helped us, I think she's the manager, was the rudest person I have ever had to deal with. I think her name was Pam. Horrible personAlexander B.
El cliente no dejó un comentario.Gregg C.
El cliente no dejó un comentario.Rodney S.
El cliente no dejó un comentario.Lynn A.
It was raining and windy and we had no help with loading the car. I was told we would have help and we didn't know about the fender to be able to open the car door, so we ended up having to load it twice.Tammy G.
I have not yet received my refund from my rentaljames C.
Nothing. Everyone were so friendly and helpful.Patricia W.
El cliente no dejó un comentario.Lenore D. | Overall Experience
El cliente no dejó un comentario.Winddie R.
I use this location at least twice a year to rent a trailer and they are very professional every time.Heath T.
Quick and easyTYLER W.
I was charged twice for my rental and storage I was told that my first month of storage rental was free I had to pay then I was charged another fee for gas I probably won’t be using uhaul after this again thanks but no thanksMichael T. | First Impressions
Very upset with my household furniture due to roach infestation we had to trash majority of our TV's, electronics, mattresses, kitchen items, clothes and more because of roaches being inside. It was very disappointing especially the amount I had to pay. I would like to file a claim because I paid for that coverage as wellLlecenia M. | Overall Experience
El cliente no dejó un comentario.Doris V. | First Impressions
El cliente no dejó un comentario.HAILEY G. | First Impressions
El cliente no dejó un comentario.Daniel S. | First Impressions
I would like to recognize the GM Pam of the Indianapolis East Washington Street location for extraordinary service and effort in helping me through several issues with finding the right storage unit. I rented a 26ft. truck and upon return the gentleman was not friendly because we arrived 15 minutes prior to close. He made sure I knew he was not happy to stay a few minutes over. The next morning I met Pam the GM and she was gracious, pleasant and very very knowledgeable of her store and operations She deserves a raise and someone to listen how to make things better. good job PamRoger R. | First Impressions
Thanks for all the help!Makenzie M. | First Impressions
El cliente no dejó un comentario.Emilea B. | First Impressions
El cliente no dejó un comentario.TIFFANY T. | First Impressions
El cliente no dejó un comentario.Dougetta O. | First Impressions
muy amable personalfilepe l. | First Impressions
El cliente no dejó un comentario.Donnie W. | First Impressions
I pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money backJake S. | First Impressions
El cliente no dejó un comentario.TINA K. | First Impressions
Tony was rude and inconsiderate and wouldn't listen to my needs.Kristina H. | First Impressions
El cliente no dejó un comentario.Suzanne S. | First Impressions
El cliente no dejó un comentario.Tony R. | First Impressions
El cliente no dejó un comentario.Yolands C. | First Impressions
Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!Cerissa E. | First Impressions
El cliente no dejó un comentario.Phyllis B. | First Impressions
El cliente no dejó un comentario.Tynja E. | First Impressions
My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.steve f. | First Impressions
Servicios adicionales en esta ubicación
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