Customer Reviews for U-Haul Moving & Storage of Eastgate

Clasificación:

3.0

Return system was cumbersome to use,

Clasificación:

5.0

Had a small issue but the guy that came in that morning named Will he really save the day for me. Appreciate the assistance he gave that morning and that afternoon when I returned the Dolly.

Clasificación:

4.0

None at this time

Clasificación:

5.0

You guys are a Godsend !

Clasificación:

3.0

Your location management is rude and doesn't have customer service skills

Clasificación:

1.0

I returned it within the agreed time (23 hours) and got charged for another day. I guess they forgot to check it in?

Clasificación:

4.0

No one does anything when the alarms go off.

Clasificación:

5.0

All good. I always rent from this location.

Clasificación:

5.0

Have the trucks ready to go quicker

Clasificación:

5.0

Just keep warm in this wheater hood people to do business with

Clasificación:

1.0

This e washington location is horrible. The workers are rude and unprofessional. I would never send anyone to them. They make up lies just to keep from refunding your deposit.

Clasificación:

4.0

Loved the online check in. Wish there was a way the key was in a lock box to pick up instead of having to go to the counter when it is busy. Had to wait for the key. Drop off was not easy with on line drop off. There was a discrepancy with how muhh ch gas I owed for 30 miles to pay $22.50 when I dropped it off with same amount of gas when I left. The guy at the counter at first basically had a bad time with me but cleaned it up and yet realizing the situation was wrong. He made it right which I appreciated. I would use this location again.

Clasificación:

3.0

Gas tank was on E when given to me. No direction on where to pickup the truck & also smelled very stinky like cigarettes were used inside..

Clasificación:

5.0

Better spot to return trailers

Clasificación:

1.0

Papers left in truck from last customer with personal info, but this truck was better than most I have gotten from uhaul. It does sound like a belt is going out and possibly needs brakes. Blonde woman is beyond rude. The other staff was nice. After 18 days of renting, wherein i left Uhaul parked there overnight and drove during day, I got a hostile call telling me I was parked in a restricted area and had to move it. Ok, but I did ask permission on day one and after18 days I had no idea it was a problem. The whole time the guy is talking to me I could hear the woman bitching in his ear. She finally grabbed the phone from him and started bitching at me too. I was 90 min away and couldn't come move it- told them they could move it but they said they didn't have a key (sure, ok). I tried to extend my rental again but wasn't allowed, app said a family was waiting to use the truck. I returned truck and counted 17 of the same in the parking lot. Oh well. It was a pain but someone else got my business after that.

Clasificación:

5.0

Nothing everything was great

Clasificación:

2.0

We had to be assigned 3 different trucks because each time we got one they were blocked in and could not fire out which keys to give us for the correct truck

Clasificación:

5.0

Everytime I go in their they changed something with the paperwork! Making it more work for the customer to do an making it a longer process! I will continue to use uhaul for my rental needs tho

Clasificación:

4.0

N/C

Clasificación:

4.0

The ignition where the key go in was wonky. It was noted when I returned vehicle

Clasificación:

5.0

Improve your self check in software. I was unable to use it.

Clasificación:

4.0

U-Haul does not know the meaning of the word reservation.. Reserving equipment/trucks does not guarantee that you will get what you reserved. Also, the truck that I rented had less than 1/8 of a tank of gas in it. Luckily there was a gas station by U-Haul. The $7 fuel credit was not worth the anxiety of trying to return the truck with only 1/8 of a tank of fuel. Luckily, the people at U-Haul were friendly.

Clasificación:

2.0

The young gentleman that was helping me made it seem like it was an inconvenience that he was helping me with the truck. What I ordered was not available so the moved me to a bigger truck, which they also had issues with which one to give me. The mileage to start was not correct so had to make the trip back into the store to have this corrected. The truck itself had issues with the ignition and you had to fight to get it unlocked to start. This was an experience that I have never had before and makes me really question if I will ever use U-Haul again in the future.

Clasificación:

1.0

Fix the UHaul app. The app assigned a truck at a different location other than my contract location and when I return the truck i was charged a wrongdropoff fee.

Clasificación:

2.0

The man that signed me in for my reservation was amazing , when returning the vehicle the manager seemed rude without a very welcoming voice. Along with this the vehicle i got passenger door didn't open or close but the light remained on the dash saying it was open. It was stuck basically but overall a decent experience for the first time

Clasificación:

4.0

The only issue I had was with one of the employees, one man was super rude mocking what I say as if he was a child… other than that great experience.

Clasificación:

1.0

I see employees do smoke weeds

Clasificación:

5.0

The same great customer service I received.

Clasificación:

3.0

As a 78 year old on a fixed income, the $19.95 gimmick is ludicrous. I thought I was going to save money...that didn't happen. By the time $.79/per mile and gas is added, one is out over a hundred dollars! Needless to say, it was a lesson learned. I will gladly say to anyone planning to use that gimmick DON'T DO IT!!!!!! It's a ripoff!!

Clasificación:

5.0

The new gentleman that helped needs to speak up a little more, have more confidence

Clasificación:

5.0

Austin treated us with much respect and cares about the customer, because of his passion, professionalism and kindness we will return to your location all thanks to Austin and the customer service received from the young African American woman I'll definitely be back! Thanks for making it easy殺

Clasificación:

1.0

in my contract it was planned that I bring the truck on Thursday 28 at 6:00 p.m. I brought the truck that same day at 4:00 a.m. and your office was already closed and for that you charged me moreover I did not even use the truck you can see that by the mileage. I would like you to do what is necessary to refund me for this absurd charge. thank you. Vladimyr R.

Clasificación:

3.0

They were really friendly at this location, they needed a little more professionalism when it came to the customer service interaction. Overall a friendly staff

Clasificación:

1.0

The lady at front desk was very rude when she helped me hook trailer, she was very angry not very patient on inexperienced trailer back in. Also when I return, the guy told me that he will check me in and you am good go. But next morning, still didn't check in app shown over due return, it's scary because if someone stole the equipment, it will be on me because it didn't check in for night.

Clasificación:

5.0

Excellent!!

Clasificación:

5.0

Times are truly rough, I appreciate the communication I received even when I couldn't pay. Great staff

Clasificación:

3.0

Employee was pretty rude.

Clasificación:

3.0

The cabin and cargo areas were clean however the front of the truck has a lot of bug guts and bird droppings on it also the tank had an 8th tank of gas and the paperwork had it marked at 1/4

Clasificación:

2.0

Lack of communcation with employees

Clasificación:

3.0

Don’t understand why this is just coming up now

Clasificación:

3.0

Have better descriptions about what included with the truck that being rented. The one I rented didn't have a ramp.

Clasificación:

5.0

I had to go to another location to pick up an HO trailer. The store I was scheduled to picknit up told me the previous petson renting it did not return it on time. Uhaul did its best to get me another...no problem. Gracias

Clasificación:

2.0

Employees here are always rude and inattentive to the customer in front of them. This is consistent across the multiple employees that have been encountered there. Will seek alternatives for future needs.

Clasificación:

1.0

Had a reservation at 10. They were not ready for it. I was asked to come back in an hour and it would be ready. I came back 2 hours later and it still wasn't ready. I had to wait about another hour to get my ubox and truck. The truck smelled bad and was even middint the dial for the fan control. Couldn't even turn on the heat. Was told I was going to get a 50$ credit, never happened. Worst place ever!

Clasificación:

5.0

The service on both the ends was amazing.

Clasificación:

5.0

Fantastic customer service. Quick, efficient, knowledgeable.

Clasificación:

4.0

While moving out I seen a cockroach in the hallway and the floors were pretty dirty. I was shocked to find out they have a cleaning crew 5 days a week. I had a sweet young man help me with an issue I was having. I wish I would have gotten his name.

Clasificación:

5.0

Went smooth..very friendly

Clasificación:

5.0

Nothing,.I was very easy.

Clasificación:

1.0

There was less than 1/8 of a tank of gas in the vehicle, so I needed to visit a station immediately after pick up. There were no 15' trucks at the pickup site, so they gave me an longer more cumbersome truck. When I got to the site to move my item, it became obvious that the dimensions of the opening at the back of the truck as listed on the website were not accurate, so I couldn't move the item with the truck. Please check on the accuracy of the posted heights and door openings of these vehicles.

Clasificación:

5.0

The return process needs to be better! There was a guy waiting in front of me an I was in line for 20 minutes an I dont know how long he was waiting! So I had to call in the office to see if I can just drop off the tow dolly or just wait in line! They told me I can just drop it off where they had it setting where they connected to my truck! An once I started unhooking it a nice guy in a little white hyundia pulls up an gets out an helps me! He was a nice guy an he stated once he goes to break everyone disappears! The guy was truly nice an I understand what he is sayn! If the drop off experience was better an doesn't take as long would be great! I will rent from uhaul again! The tow dolly road smooth an worked great an the price of renting it was pretty good

Clasificación:

4.0

Our appliance dolly was missing and we were still charged for it. Very disappointing!

Clasificación:

5.0

I really wanted to use the app to quickly check in and out without having to stand in line. It should be like Hertz Gold where I can simply show up, find my truck ready, and go. Taking a selfie, taking photos of drivers license and odometer and gas is a bit ridiculous when I ended up in a line anyways.

Clasificación:

5.0

Other then waiting in the lobby, the whole process was great, quick, and easy.

Clasificación:

3.0

Make sure to have the truck in place when you guys complete the paperwork. We got there around 8:05am and the lady at the front desk was talking care two customers at the same time, excellent customer service. However the truck they designed to us was not in the parking lot we have to look the hall parking lot and we never found it so we have to go inside and wait in line so they can give us another truck. She was working with two customers so we waited for 25 minutes so we lost time in our schedule. We were happy for the customer service she gave us until we couldn't find the truck. Plus the box was dirty dusty and I have to clean it before I put my furniture inside. I will return to this location? Yes, I just hope they improve this issue. Gracias

Clasificación:

5.0

Hay que revisar las luz de los aparatos

Clasificación:

5.0

This location has great customer service, I would come back again to this location and tell others about it.

Clasificación:

5.0

This truck is nothing like what I usually get from this location. Badly in need of a alignment. Shakes like crazy at 60mph. Randomly makes a horrible screeching sound. I brought it back a whole day early because I did not feel safe driving it.

Clasificación:

5.0

Michael waited on me and his services was extremely exceptional ✅💯

Clasificación:

1.0

I rented an appliance dolly was given a regular small dolly I couldn't use was told it would be taken off but was not. I haven't gotten a recipe as of yet there was alot of customers so I was told to leave keys and the dolly would be removed but my charge was more than the original price. Gas was less then what was claimed I took a picture but don't think that was credited either

Clasificación:

3.0

The Unit I rented , the floor was very dirty and nasty! I would expect to move my furniture into a nice clean place/unit!

Clasificación:

1.0

I got 3 charge on my statement from U-Haul this is ridiculous and unacceptable they charge me 3 times

Clasificación:

5.0

The only thing...the passenger side mirror would not stay in place. I was glad somebody was following me to help me get over when I had to change lanes. Other than that, it was great.

Clasificación:

3.0

I made a reservation early and had to drive 18 miles to find one when I was supposed to pick it up where I requested?

Clasificación:

5.0

Norhing to improve on - everything was great!!!

Clasificación:

5.0

Customer Service was great. We had no issues can't think of anything at this time to improve. Gracias

Clasificación:

5.0

Passenger side mirror would not stay adjusted. Other than that it was a Great move, and everyone was very professional.

Clasificación:

4.0

Simplify your process. Making the reservation takes 15 steps. Then you arri

Clasificación:

5.0

Great storage facility

Clasificación:

1.0

I spoke with a team member Saturday morning over the phone who assured me that since I was somehow booked for an inside unit online that I would be able to switch to an outside unit once I arrived in person. Once I got to the location I was met by a worker who informed me that there were no outside units and also informed me that I was booked for a small unit and that the website only allows you to get the small unit for the first month free deal. He then stated that if I scratched his back by paying him $50 that he would give me the one month free deal. He also stated that on my paperwork it would say that the one month was free and that the next month I would have to pay $129. He was attempting to scam me. When returning the truck later on that day I literally stood by why he made a similar deal with an older gentleman that was there in line in front of me. I took my business elsewhere and asked them to cancel out my contract. However since I am receiving this email I assume they did not. So I guess I will have to call in. Horrible experience!!!

Clasificación:

5.0

They are very helpful staff whatever you need itthey try to provide it

Clasificación:

5.0

Older woman in office, (Peggy) is rude and hostile to customers. Everyone else I've worked with has been nice and helpful

Clasificación:

5.0

Have deals for your customers that rent 6+months for every 6 months give a free month rental due to other rental are way cheaper for more space….just a thought

Clasificación:

2.0

The experience was ok. Extremely disappointed with the "Use it or lose it" response to me only having used 6 days of the last month. Had I known that I would have not made the payment and made UHaul waste valuable resources trying to get my 129.99 plus 15 late fee for years.

Clasificación:

2.0

I was very disapointed with the way i was treated i lost some things that was inportant to me things that belonged to my desecsed Son.that i will never get back.

Clasificación:

5.0

Need access to storage units like to midnight

Clasificación:

4.0

The lady that works the front counter is kinda of rude

Clasificación:

5.0

Everyone that helped me the day I got my unit was nice and friendly

Clasificación:

5.0

Highly recommended for feature comers looking for temperature room storage with great customer employees at location, which will be by Washington and short Ridge in that area Thorton gas station in crew car wash great plays U-Haul highly recommended

Clasificación:

5.0

My move out date wasn’t on the 2nd tho.

Clasificación:

5.0

Very nice and clean

Clasificación:

5.0

We reserved a 10 x 10 but they did not have it so they gave us two units for the same price… Thank you for that

Clasificación:

5.0

Good service and the gentleman that helped was wonderful.

Clasificación:

1.0

I literally tried to get in contact with this u haul place about my stuff being auctioned off and no one never answers, and they literally sold all my things without me signing off on it. Now I owe for my storage unit over 500$

Clasificación:

3.0

The prices was way to high from what I did on the app. I feel I over paid.

Clasificación:

3.0

There were gnats all over the place. Someone had been allowed to have a really smelly unit that was quite offensive. I even heard a person snoring in one for hours even though the units appeared to be locked.

Clasificación:

5.0

It was exactly what we needed. Everything was great.

Clasificación:

4.0

The app is not very efficient for scheduling a truck rental. I scheduled six hours on the app and went to pick up the truck and was told I could only have it for four hours

Clasificación:

5.0

Love this place 🤓 knowing that my all my belongings will be safe insecure thank you so much U-Haul 😘❤️💯🙏

Clasificación:

4.0

The staff was great except for the 1 staff member who never walked me back to my storage unit. He just gave me a map to my actual unit for me to figure out on my own.

Clasificación:

2.0

Your system was down, I couldn't access the app and the store couldn't access my account. I got charged twice and I am still trying to get it straightened out.

Clasificación:

5.0

Staff was always courteous and helpful. No problems to report.

Clasificación:

3.0

Regular extermination may help control insects, but there were clearly issues with roaches. I would not be comfortable unpacking my boxes indoors out of concern for causing an infestation in my own household.

Clasificación:

5.0

The space was fine but the facility has roaches

Clasificación:

5.0

Wendy and Matt were incredibly helpful!

Clasificación:

5.0

Very polite but lost my ID there it wasn’t returned back to me

Clasificación:

3.0

Na

Clasificación:

2.0

Na

Clasificación:

5.0

Very clean

Clasificación:

2.0

I have a unit already and needed another well I went in to move things around and found several cockroaches, dead mainly but a few alive too.

Clasificación:

3.0

Over charges tolls $ 1 administration No good police It’s stupid

Clasificación:

5.0

I will use this facility again ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐!!!!

Clasificación:

4.0

I thought I was renting a large unit but, it wasn't large enough.

Clasificación:

5.0

Pro rating was discussed. Pls advise if that will be done

Clasificación:

5.0

I Hate Moving, But I Always Use UHaul When I Do,Never Had A Bad Experience

Clasificación:

3.0

Upper management's responsiveness to calls and emails are very poor.