Comentarios de los clientes para U-Haul Moving & Storage of Eastgate

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Eastgate

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

ANNETTRA E.
Clasificación:

N/A

Allan J.
Clasificación:

Customer service was great !

TYRIA J.
Clasificación:

El cliente no dejó un comentario.

Cassandra G.
Clasificación:

Nothing was great n helpful

Raygan H.
Clasificación:

The people were very friendly and nice. I had forgotten about this location. The next time I need moving services, I will come to this location.

Gerald N.
Clasificación:

That U Haul you are the bast service

Jessica T.
Clasificación:

Everyone was nice and said hello. The gentleman that checked me I. Was very funny and kind and the gentleman that checked me out was very nice and accommodating.

MONIQUE D.
Clasificación:

Make your return process easier. I had to call because your online wasn't responding. I was on hold for 40 mins before someone was available to talk to.

Jacob D.
Clasificación:

I was double charger for a tow dolly. When I tried to get your mistake corrected I got yelled at by the manager. Then was told they had to contact someone else, and she would call me back

Krystal P.
Clasificación:

Make the check in process quicker. If you check in online, you still have to go in, stand in line, and basically check in again.

Tahnee G.
Clasificación:

Walk the customer to the correct truck.

Mark P.
Clasificación:

Tire pressure monitoring came on immediately and then engine light on that shortened my rental

Geovanna R.
Clasificación:

The truck eas pretty old and was not going at normal speed. Gear started with 15 mikes per hour and to long to get it to normal speed

ANGELA D.
Clasificación:

The truck was raggedy!! I got a storage & no 1 ever showed how to get N get out nothing! We had to figure that out on our own & it was crazy!!! Then last but not least, tryin to return your truck online is hell!! I'm just glad it's done & over wit but I won't donit again.

Jared L.
Clasificación:

I did all the online check in just for an associate to tell me to come in and they basically did everything i had already done. Took picture of ID, scanned the back, etc. Box of the truck was filthy. Dolly was not secured at all and I see they charged me for using it even though I purchased my own dolly and was using it. My friend did mistakenly use the dolly at one point because it was just out in the open of the truck so he assumed I had rented it. Had it not been loose in the truck, that slip up would have never happened. Truck also had a terrible shake to it. Probably should get that one checked out.

LAURENA C.
Clasificación:

clean the interior of the cabin in the vehicles, wear masks, be clear about pricing and fees.

KEVIN G.
Clasificación:

Had to unload the trailer and park the trailer alone, lucky I didn't send my wife back with it.

William R.
Clasificación:

Service was very unprofessional. The man used vulgar language and his mask was inappropriate. I was not given the correct parking place for the vehicle I was to use. I had to try the key in four different trucks before I found the one that it fit.

Carl H.
Clasificación:

El cliente no dejó un comentario.

Rodney B.
Clasificación:

There was a warning light on during my rental . I didn't have a problem , I was told it wasn't a issue .It just doesn't look good .

Terry F.
Clasificación:

El cliente no dejó un comentario.

Raina B.
Clasificación:

El cliente no dejó un comentario.

Shirley T.
Clasificación:

El cliente no dejó un comentario.

Connie M.
Clasificación:

El cliente no dejó un comentario.

Phyllis B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ronnie S.
Clasificación:

Thank you for your help.

Yenifer T.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

El cliente no dejó un comentario.

ANNE R.
Clasificación:

We initially were supposed to get the auto transport from the Castleton store. We had an appointment for Sunday morning. We showed up and there was no trailer. That's when they sent us to the East Washington store. We lost 90 minutes toward a 14 hour trip and it was snowing and hazardous. Had we left on time it would not have been hazardous. I wrote an email to the manager of the Castleton store and have not heard back. This is not typical of the customer experience you haul tries to maintain. I would appreciate some consideration for the time we lost and at least a commensurate adjustment of our bill. Thank you

JESSICA B.
Clasificación:

No employees wearing masks upon entry, and woman setting me up with truck did not provide any details about what I needed to do before driving off. Only when I asked on my way out the door did she actually mention that I needed to walk around the vehicle and confirm condition using my phone. Gentleman who checked the truck back in was very personable and nice to deal with.

Timothy B.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

Keep your service guarantee! My pickup was promised for 330 at another location, I was moved, to this location, and did not receive my $50.00 service guarantee. In addition this location cost 10-12 dollars more due to mileage. Very disappointed!

Shirley T.
Clasificación:

Customer service was great

Monica R.
Clasificación:

The lady at the Washington st. Store was very rude to us. Saying that they was going to charge me a cancellation free bc they hooked my uhaul since the 14 th. I did an on line order for the 15 and I called them and told them that and switched it to the 18 th. That's when I picked the truck up. Plus, the trailer that they sent me I couldn't even use bc my truck would not fit on it. My experience with this location was not a very good one.

gary F.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH H.
Clasificación:

El cliente no dejó un comentario.

Geoffrey B.
Clasificación:

Staff was not friendly. Below average customer service. No greeting just who's next with an attitude that they just didn't want to be there. Unkempt grooming. I was not impressed.

James H.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

The staff was great. And very helpful.

Charles D.
Clasificación:

El cliente no dejó un comentario.

Christopher F.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

TONYA W.
Clasificación:

clean and sanitize your trucks my truck looked like it hadn't been cleaned for a while it was dirty, dusty, and needed vacuumed

Isaac H.
Clasificación:

Fast and easy

Kenneth T.
Clasificación:

El cliente no dejó un comentario.

Nikya M.
Clasificación:

Staff is pleasant to deal with during these trying times. I've not had an issue with this location during pick up nor drop off. They could probably use two people behind the counter to reduce the wait but, outside of that, they earn my business which I will be the first to tell you, is tough to do.

Thomas H.
Clasificación:

The truck was very dirty. And the store manager was the rudest person I have meet in a long time. I do not recommend dealing with her at any cost. However the person I worked with when I returned my truck was great.

LARRY M.
Clasificación:

The mileage rate is a little high. The trucks need repaired or replaced from previous accidents. For the price repairs should have been done before put in reuse.

Claire S.
Clasificación:

El cliente no dejó un comentario.

AUGUSTINE D.
Clasificación:

This is really a great place. Love the people here

VIKKY B.
Clasificación:

El cliente no dejó un comentario.

John L.
Clasificación:

El cliente no dejó un comentario.

Alexandria M.
Clasificación:

Workers did not drive a u haul up for me to get in, was told to go get it The truck was nasty & RAGGDY didn't drive well I was charged for over mileage & a dolly that I didn't use. Very disappointed I will never return

Anthony A.
Clasificación:

The store itself is excellent. However, I have a big problem with both U-Haul.com and MovingHelp.com. I originally booked my truck and movers under Order No. 847C703E through your customer service. But your customer service messed up my info and linked my order with my son's info who lives in Denver. The movers contacted and sent him texts asking for confirmation and specifics of my move. At first he thought he was being targeted by spammers or scammers until he recognized the area codes appearing with the text messages were from Indianapolis. He contacted me and I confirmed that it was me who was making all these arrangements with U-Haul and the movers. He then forwarded me all the text messages so I can contact the movers and make the appropriate arrangements. Second, on the morning I went to the U-Haul store to pick up my truck the people in the counter could not find my original Order No. so they just made me a new one. I received a second Order No. 85751289 for the truck. I was so frustrated and furious about how U-Haul.com and MovingHelp.com mismanaged and misarranged my order. Now, I received a message from my son about my refundable handling fee. Please refund me the $5.95 ASAP and get my contact info correct. Disappointed and frustrated.

Thomas D.
Clasificación:

El cliente no dejó un comentario.

Tracy B.
Clasificación:

El cliente no dejó un comentario.

Dana S.
Clasificación:

El cliente no dejó un comentario.

Gary M.
Clasificación:

Exceptional Service and customer satisfaction

Crystal W.
Clasificación:

El cliente no dejó un comentario.

Duane C.
Clasificación:

El cliente no dejó un comentario.

Linda C.
Clasificación:

I walked inside & there was no one around. You could hear people moving things around. I said hello. I heard no response. I repeated myself. A woman from another room said very snotty I said it would be just a minute. She must have just said it under her breath! I did notice that there was a sign on the door about masks being required. I guess that didn't mean employees too! No problems with the van except that it was dirty. Still had mud on tires, wheel housing & running boards. Upon returning, had to wait a little while for someone come out to I expect the van & again...no face masks worn by any employees! I understand that the employees are mainly outside but if they are going to communicate with any customers then they need to be wearing their masks!! This was my first time renting from u-haul & I hope I don't ever need to again!! If I do, it will be with another company!!

Christianne C.
Clasificación:

Staff was extremely courteous and helpful.

Gerald R.
Clasificación:

Knowledgeable, friendly staff. I arrived an hour before my reservation and they accommodated me quickly and got me on my way. Just as efficient when I returned van.

Jeffery D.
Clasificación:

El cliente no dejó un comentario.

Pilar A.
Clasificación:

El cliente no dejó un comentario.

Mark M.
Clasificación:

El cliente no dejó un comentario.

Paul S.
Clasificación:

They were ready for me when i got there, really easy in and out.

Kevin L. | Overall Experience |
Clasificación:

Nice and clean. Would recommend.

ayodele B.
Clasificación:

Fix the TPMS sensors and make sure the previous renter's items are not let in the cabin. Customers should not have to take responsibility for a vehicle with a pre-existing sensor issue, how would they be able to determine if something was actually wrong with the tires? Also, during a global pandemic I'd like to think that the trucks are sanitized between use and seeing other people's paperwork and water bottles didn't make me confident that it had been.

SHAKELA W.
Clasificación:

El cliente no dejó un comentario.

Zadie C.
Clasificación:

Give Joseph a pay raise his attitude is awesome.

CHRISTOS M.
Clasificación:

Great job with everything. The person who dropped off my stprage box was very friendly and explained the process clearly. Very satisfied with my move, than you guys!

Robin G.
Clasificación:

No one was wearing a mask

Robert D.
Clasificación:

You guys have ripped people off charge people more than what your contracted fee was I could have had the vehicle longer and put more miles onto the vehicle for a cheaper cost I returned the vehicle early with a whole lot less miles and I get charged more than you don't state your whole policy and turn around and charge people even when they offered to go and do it themselves it was the worst experience I've had I'm a business owner myself I can't even sit there and quote somebody something and not say nothing to them and charge them more

Herman A.
Clasificación:

Nothing

Augustine D.
Clasificación:

You've got great people already.

Jeanette L.
Clasificación:

El cliente no dejó un comentario.

Gerardo G.
Clasificación:

El cliente no dejó un comentario.

Mark T.
Clasificación:

Open space to drive around I have given this location much business and will give them more if I need to.

John D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KEITH W.
Clasificación:

Answer the phone! Maintain the crappy trailers and offer a stand when getting a truck and trailer combo. Can't use the ramp if you can't get the trailer off. Common sense

Jasmine C.
Clasificación:

This location was excellent. They helped after another U-Haul location gave me a horrible experience. The U-Haul location at 2701 N Shadeland Ave, Indianapolis, IN 46219 could use training in customer service as the front workers were dismissive, unprofessional, rude, and talked to each customer with an attitude.

Chris K.
Clasificación:

El cliente no dejó un comentario.

GREGORY S.
Clasificación:

El cliente no dejó un comentario.

Elizabeth W.
Clasificación:

The truck had a check engine light on that made me nervous, when I asked about it they said not to worry it was ok something about an emission's part. The driver side door you had to slam to close completely.

Steven B.
Clasificación:

El cliente no dejó un comentario.

Christiane B.
Clasificación:

El cliente no dejó un comentario.

Tynja E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tynja E.
Clasificación:

The truck needed a tune up and a wheel amount alignment. The customer service was very professional, nice and helpful.

Jeffrey W.
Clasificación:

El cliente no dejó un comentario.

SHANA F.
Clasificación:

They always show excellent customer service when I am there, Awesome people!!!

Steven S.
Clasificación:

Called main number to confirm credit for previous cancelled reservation but have not received credit after 6 days. I hope you process my credit soon as I do not appreciate uhaul tying up my money.

Daniel P.
Clasificación:

El cliente no dejó un comentario.

Brittany S.
Clasificación:

El cliente no dejó un comentario.

Malcolm A. | Overall Experience |
Clasificación:

Employees rude and didn’t wear masks. Access doors to storage units were locked during business hours Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car Over priced

LA SAUNDRA M.
Clasificación:

nothing

tony H.
Clasificación:

The only issue was at delivery at the destination. The delivery lead did not contact the POC before delivery. I am located out of state but my spouse was located at the destination. U-Boxes were delivered without notifying my spouse. However, U-Haul was able to correct the issue same day but it took some effort to accomplish.

Katelyn U.
Clasificación:

The moving service I booked through Uhaul never showed up and never responded. This is disappointing as I would like to be able to trust Uhaul's judgement in third party moving services, but likely will not be booking movers through you again.

John G.
Clasificación:

Employees should Wear masks like the requirements for all businesses in Marion county. Customers did but not one employee I observed. Didn't have it hanging below or any evidence for f a mask.

David W.
Clasificación:

Great place and very good customer service!

Joseph B.
Clasificación:

Keep doing what you're doing, and how you're doing it. Great job everyone! Really.

Michael M.
Clasificación:

I appreciated the personal, prompt, and friendly demeanor given me. Clear and attentive wrap up in the dropoff of the rental.

Donald C.
Clasificación:

El cliente no dejó un comentario.

Susan S.
Clasificación:

El cliente no dejó un comentario.

LORA S.
Clasificación:

El cliente no dejó un comentario.

Marilynn C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Frank C. | First Impressions |
Clasificación:

Very kind and helpful.

David J. | Overall Experience |
Clasificación:

This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better. The desk personnel were very friendly and helpful.

David L. | First Impressions |
Clasificación:

Everything worked out great!

Darrell F. | Overall Experience |
Clasificación:

The conversion from the old business into storage facility is very nice! However, the above average rate per unit will drive me to utilize others as needs change. I store a lot from time to time! and still have a unit there at this location! Darrell Frazier

DEE S. | First Impressions |
Clasificación:

Extremely professional and very nice guys at this location. They go above and beyond.

Dianna D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Miriam A. | Overall Experience |
Clasificación:

Super friendly and very professional

Barbara W. | Overall Experience |
Clasificación:

Appreciate Pam and all the staff!

John P. | First Impressions |
Clasificación:

The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎

Frank S. | Overall Experience |
Clasificación:

Good staff!

steve f. | First Impressions |
Clasificación:

My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.

Edward L. | Overall Experience |
Clasificación:

Good experience

Joseph M. | Overall Experience |
Clasificación:

Excellent! Excellent!

No se han enviado comentarios para esta ubicación.

Volver
arriba