Customer Reviews for U-Haul Moving & Storage of East Plano

7,846 comentarios

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
4.0

El cliente no dejó un comentario.

art D. 
Clasificación:
4.0

Make the store less of a maze to walk through

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BANALA D. 
Clasificación:
3.0

Terrible high pitched noise occurs above 60 mph, which was 90 percent of a 14 hr trip. Can I get my money back?

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUIQUAN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie A. 
Clasificación:
2.0

Uhaul seems to be more and.more unorganized each time I move. They never have friendly stuff anymore, and they don't care about convenience at all.

James H. 
Clasificación:
1.0

I rent stuff all the time from Uhaul. I know how to turn in products with the phone app. BUT when I turned in this trailer, the app did not work, it kept bringing up the truck I rented a few weeks earlier, and that it was complete. I tried to call 1800UHaul, but it said a 50min wait. I was not going to wait for 50min. SO now I have a $20 charge because your software did not work. I later called the office, they said the manager would call me, I called 1800 THEY said the mgr would call me, NOTHING. Nice. Your system does not work, I paid the price, sounds like customer service is not working either --Ron Sherwinski

Ron S. 
Clasificación:
5.0

Nada

JAMES M. 
Clasificación:
5.0

Sonny at Walnut in Garland , set the rental. He is excellent. Always happy and helpful.

terry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ovi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

Drop off was super easy. Definitely easy with the signage and arrows. Personnel were friendly and helpful.

Lance W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
4.0

I reserved moving blankets but they had none available when I picked up

Aaron S. 
Clasificación:
5.0

The u haul was perfect got all equipment we need to move everything in the new apartment. It was easy transition to place to place we appreciate your services.

Emanuel E. 
Clasificación:
3.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
1.0

I got charged inappropriately- when I asked to speak with the manager she was nowhere to be found. I had to leave after waiting for 30 minutes (all on camera). The worst uhaul experience - will be disputing charges on my card, will be taking this to local news, and trying to get ahold of someone in management to fix this.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boban T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay V. 
Clasificación:
3.0

dropoped off after hours.

Dennis G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hennie G. 
Clasificación:
5.0

very friendly staff and eager to help!

mike G. 
Clasificación:
5.0

It was very easy to return the vehicle by following the steps on the app

CARLTON D. 
Clasificación:
2.0

Customer service was lacking attention and interest. Waited a very long time to pick up our reservation, we were a a little late to pick up, and our reservation was cancelled, not a big deal. But to make a new reservation they did not know what they were doing or couldn't work the computers. Lack of organization.

Jhonny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy K. 
Clasificación:
1.0

Employees are very terse and rude. Employees stated that the Uhaul app doesn't work and that all customers must come inside the store for their rentals so they can verify they don't have a debit card rather than a credit card. I already spent half an hour in the app before arriving only to have to do the rental all over again. Far from convenient. I wasn't able to check the truck back in in the app either. My photo of the mileage wouldn't process. The truck I reserved was being loaded with trash by am employee when I arrived so they had to switch me to another truck. They refused to answer why they doubled the price of my collision damage waiver from my reservation price in the app and would only say it would go back to normal when I checked the truck in. When I was walking out of the store the manager yelled at me in front of aine of customers that if anyone but me drove the truck they would call the police on me and have me arrested. Worst Uhaul store I ever been in anywhere in the country!!!!

Brandelynn F. 
Clasificación:
4.0

Pickup was quick & the truck was clean & well maintained .

Beckie S. 
Clasificación:
5.0

ADA friendlier......low desk was nice but POS device was too high to read screen.

Russell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio G. 
Clasificación:
1.0

The staff were unfriendly and uncaring. Did their job to a minimum with no engagement or concern for customer service. Why work somewhere you hate? Why work in a customer service role if you hate dealing with customers? Makes no sense.

Jim P. 
Clasificación:
5.0

Very nice and professional

Mark E. 
Clasificación:
1.0

I walked in as the only customer at the time. 4 employees including the manager were behind the counter 2 of them were just gossiping to each other. and no one acknowledged me until I waited 30 seconds and I had to acknowledge them for them to respond.

LESTIA R. 
Clasificación:
5.0

The experience was excellent. Staff was courteous and did their job very well. Los Rios Plano TX UHAUL is the best!!! Thank you for the outstanding support.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIE B. 
Clasificación:
2.0

The truck I was given was a propane truck. I had trouble starting it every time I started it including when I picked it up. They do not give adequate instructions to start the propane truck. Every time I called in because it wouldn't start I got different advice. You need to write something up to give to your propane truck customers the little blurb on the dashboard is definitely not sufficient. I never want to rent a propane truck again. And since it was a propane truck if I brought it after they had closed I would've been charged $25 extra. So I ended up putting more mileage on it than I had to because I couldn't drop it back and pick up my car and since I was afraid to stop it I didn't stop for food on the way home. I was paying two people $15 an hour to help me move and spent like 25 minutes of the day trying to get this truck started. It was not a pleasant experience. Sunday morning when I was supposed to bring it back I couldn't get it started for over an hour. Finally the third or fourth time I called in sunny morning someone gave me a hint that worked and would've been nice if it was given to me when I picked up the truck. Seems like you need to see a green wrench and when I finally got a green wrench while picking up the truck I asked the guy if that meant needed maintenance and he said no and that is all he said about it. It seems that the propane trucks are also notorious for having the wrong mileage. When I called him about the second time that it wouldn't start (I was on hold a half an hour the first time I called him) I was told I had to contact outside assistance which you have to do online no way to contact them otherwise I marked that I wanted to be given a phone call and later was sent a text. When I finally got it started after an hour I tried to cancel it but I was driving so I asked somebody at U-Haul if they could they said no you need to do it then I said I can't I am now driving since I finally got the truck started. Again not a pleasant experience. To my years of renting U-Haul‘s some of them have been pretty ratty looking but at least they Worked!!! Oh and I kept getting the question from roadside assistance does the truck sound like it's trying to start. It was a propane truck there was no starter noises duh which is the answer I kept sending them. And I forgot to give your customer choice of getting a phone call from roadside assistance then they need to give you a phone call!!!!!!

sharon T. 
Clasificación:
3.0

Did not have furniture dolly.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricardo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRINIVAS M. 
Clasificación:
5.0

you guys did great.....ticked all the boxes. I will be back and recommend this location to others

Brian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
4.0

Fix the self-service lockbox. I was expecting to get on the lot, check-in, grab a key from the lockbox and be on my way. But instead, I had to check-in, figure out where all the self-service vans are, and actually go inside the building to pick up the keys. This kinda defeats the purpose of the mobile app.

Christna K. 
Clasificación:
5.0

Very helpful staff

Kyle S. 
Clasificación:
1.0

Poor communication skills. I was over charged for something out of my control and the store manager didn't want to talk to me. I had to call corporate to get things resolved. I've used uhaul for years, and never had an issue until now at this location.

Ana D. 
Clasificación:
3.0

The truck had starting problems to begin with yet the workers still rent it out to me. They didn't say which key works and which key doesn't. The engine wouldn't start at home after we finished loading stuff in, and had to call roadside assistance to help. It took 3.5 hours from the time the truck stopped working to later when the mechanic figured out it was the key causing problems. One key turned the truck on, but it doesn't turn the engine on.. and the other key (aka working one) is hard to turn and you have to wiggle it for 20 seconds before it works. It just made my moving day so much more stressful than needed. I was pretty disappointed when I called to ask for help and all they could say is “welph that's all we can help you with- the key has a sweet spot, good luck”. U-Haul roadside assistance customer service and the mechanic they sent out were very helpful and nice though. I would not recommend renting a truck here in the future unless you REALLY check everything.

Hoang Uyen L. 
Clasificación:
3.0

Going through the process of picking up and returning the van was good, very quick. The major problem was that there was livestock dung all over the bed of the van. We had to line the floor and breathe through our mouths. I was in a hurry and the van was only available for 4 hours so I didn't check the back of the van or turn around due to how much the van reeked but wish I did. I don't understand how the driver pulls the van up and thinks it is ok to rent it our that way. You should also find out who dropped off the van in the condition because that is bullshit thing to do.

John K. 
Clasificación:
1.0

We were moved twice to different locations for pickup. None of the items I requested (Dollie's/pads) were provided during pickup and I still have not received a refund for them. The abs breaks didn't work, the two front tires were bald.

Charles W. 
Clasificación:
5.0

Customer service was great. The young lady, I believe her name was Bree was awesome!

Sabrina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demosha S. 
Clasificación:
3.0

There was no one in the building when we showed up. We had to go find someone to help us. When they came they were friendly and knowledgeable

Dixie G. 
Clasificación:
5.0

Great location.

Steven G. 
Clasificación:
5.0

Clean facility with everything you need to move.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
1.0

Very bed customer service, I have been over charge for gas, I drove only 18 miles and fill 20 $ gas and explain this to check out person, he still charge 26 $ for gas.

Farrukh A. 
Clasificación:
4.0

The trailer lights didn't work at night when the vehicle lights were on. Limited my drive time a ton and definitely didn't make it easier for me. Still paid full price and had half the equipment …

Michael B. 
Clasificación:
5.0

I pulled into the lot and was finished within 10 minutes. The people there are very helpful and friendly.

bonnie D. 
Clasificación:
5.0

Great location and easy access to rentals along with great information on the website. Staff is helpful, courteous and friendly. I am a repeat customer. ¡Gracias!

John M. 
Clasificación:
2.0

Poor preparation, just turn equipment over without any verification of problems. Truck tire pressure issue and tow dolly issues required stop in Flagstaff for my vehicle reloading. Emergency service was called in Hawthorne causing delays during travel.

James M. 
Clasificación:
2.0

Due to a late turn-in, the equipment was not properly reviewed and prepared for the long trip. Under inflated tire condition could have been prevented.

James M. 
Clasificación:
2.0

Ive rented equipment from several uhauls frequently including pickup trucks and auto trailer and after having a confirmation that the equipment was going to be available the location tells me that they dont rent pickup trucks with trailers and that I needed to take a box truck if I was going to tow. By that time I was already scheduled to pick my car and had no option to take the box truck which meant spending more on fuel and on mileage. Would not recommend this location and will not rent from this location again.

Rudy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demosha S. 
Clasificación:
5.0

Nothing! Everything was great!

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belend E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILFORD W. 
Clasificación:
5.0

Great service from the moment we walked in. Fast and reliable service

Marsha H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TARIQ A. 
Clasificación:
5.0

El cliente no dejó un comentario.

linden M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dexter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya P. 
Clasificación:
1.0

An employee unhooked the trailer from my truck during businesses hours in the designated drop off zone (in front of their store entrance) and I have been charged 3x the price because the employee likely didn't mark the trailer as returned until two days later.

Chester C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie T. 
Clasificación:
3.0

The guy who greeted me was angry and glared at me when he told me “You can't park there!” I asked what and was interrupted with “That's for customers to pull through!” He had to be told twice by coworkers that my friend who dropped me off at the front door was parking his pickup elsewhere. That guy never apologized and I don't know his name. Rude, mean, angry and intimidating. Everyone else was fine to deal with.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Very professional group dedicated to top level customer service.

John T. 
Clasificación:
5.0

The cabin had a strong cigarette odor.

Donald K. 
Clasificación:
5.0

Rebecca was fast and efficient, friendly and gracious! I appreciate her so much today.

JANICE W. 
Clasificación:
3.0

The trailer was extremely old made in the 80's. It served our purpose but according to my son in law it wasn't the best trailer to have. It was visually clean but actually dirty from years of use. It was hard to close with its handle. Son in law did not like how it rode with his vehicle. Staff was friendly and place seemed nice. They just might want to retire this trailer soon.

Heidi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIXTO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
3.0

They didn't check the trailer I rented back in the day I dropped it off and got charged for an extra day when they checked it in the next day. Also, charged after hours fee when they check it in even though they checked in during business hours.

TAE O. 
Clasificación:
5.0

I didn't catch the name of the lady that helped me at the counter and then helped me hitch up the trailer but she did an awesome job.

kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer S. 
Clasificación:
5.0

Love the management there and her team! I only go to this location and I live 25 minutes from this location and there's at least 3 other U-Hauls that I can go to but I never had a better experience in any of the others.

PASCUAL R. 
Clasificación:
2.0

I rent trucks all the time with propane fuel and was always told there is no charge when I receive these particular trucks. I was not told up front but charged $45 after I dropped the truck off and returned home. None of this was explained to me at any point.

Roger N. 
Clasificación:
4.0

Nothing I think needs to be improved

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LEVERIA R.  |  Overall Experience 
Clasificación:
2.0

I secured storage at this facility based on the fact it had electricity and water as well as a dump station and access to LP. The water was broken, and the electric is toggled. Back gate was open 75% of the time I was there. Definitely not worth the price they are charging!

Don s.  |  Overall Experience 
Clasificación:
5.0

Great staff great storage!!!

Heather H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

phyllis t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE P.  |  First Impressions 
Clasificación:
5.0

Everything worked perfect. Anita, the manager, with her staff are doing a great job, making soft and easy the stressing moments of a moving. Thank you. I strongly recommend their place. ¡Gracias!

Patricia S.  |  Overall Experience 
Clasificación:
5.0

The manager and staff 5 stars Awesome experience

TIMMY B.  |  Overall Experience 
Clasificación:
5.0

My experience with the staff at the U-Haul facility was excellent. We had issues with the mover helpers hired to help unload the truck; however this is outside the scope of the excellent staff and experience at this U-Haul location .

MAURICE F.  |  First Impressions 
Clasificación:
3.0

I am overall neutral on my experience with this storage unit. I rented online and the process was smooth. The online process said there would be a lock already in the unit which was important to me because I was moving in at 5am and the office wasn't open for me to buy a lock. The lock was not inside the unit so I had to leave my unit and all possessions unlocked. I did however have an issue with the gentleman who was hanging out in the halls of the facility at 5am. I felt unsafe. Unfortunately for me I had a flight to catch and had no choice but to move my stuff in so I could catch my flight and return to work. From the airport I called the facility and was told they are aware of the gentleman I mentioned and although "he is weird he is harmless". That is their words, not mine. If I had more time I probably would not have stayed with this facility.

Jenny M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Anitra M.  |  First Impressions 
Clasificación:
5.0

Good location, customer service very knowledgeable, professional. Helpful and know how to make customer satisfy. Keep up the good work.

Corazon L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KERI G.  |  Overall Experience 
Clasificación:
4.0

The service received was great. We needed quick storage with accessible size. The tight hallways and having to use the elevator made it difficult to move all our items in, thus we had to seek storage elsewhere. Accessibility was reviewed and discussed before renting this space, and up sizing was an option with prorated credit for unused time to add a unit. I did not ask about early termination and the possible prorated refund. Having used the unit for less than two weeks I would have thought a prorated credit would have been given. Plus a possible penalty fee. The 10x15 unit cost $216.13, which included a $15 word lock. Rough estimate I still had a value of $106 of unused rent. If not all of the $106, at least a good portion of it should have been refunded. The unit was left clean and usable as the first day I moved in. I would have appreciated being told upfront that there was no refund for early termination having expressed my concerns of accessibility upfront. Bruce A

Bruce A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hoang T.  |  Overall Experience 
Clasificación:
5.0

The moment I walked in I was politely greeted, and given assistance by Rebecca with my storage rental. My options were explained and a tour of the unit was given to be sure that it would work for my needs. I purchased a WORD lock so not to have to keep up with another key, and a 24hr access to meet my schedule needs. I locked out my unit and left. We started our move in at 8:30 pm which is after hours and for whatever reason I couldn't get my lock to open. I called the after hours phone number and Anita and crew were there to assist in less than 30 minutes. I was highly thankful and impressed with this quality of service. I will recommend this facility to anyone I come in contact with in need of storage space.

Bruce A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN B.  |  First Impressions 
Clasificación:
3.0

It was frustrating that y'all raised the rate of my unit. Luckily I only had to pay that for a few month. Also when I started my lease the checking into the unit process was not explained very well by that staff My most recent move out process went well and that staff seemed to be better this time around Luckily this unit was close to my home so it served its need.

caroline d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Don s.  |  First Impressions 
Clasificación:
3.0

Tried twice to get gate opener fixed but it never worked.

Dennis A.  |  Overall Experience 
Clasificación:
5.0

Great place👍

TERRY WALTER K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

britney l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany H.  |  Online Move In 
Clasificación:
5.0

Easy and fast process. Well maintained building. Nice and helpful staff.

diane b.  |  First Impressions 
Clasificación:
3.0

Great location. Good price. Opening the gate using a FOB is a great feature. Extremely limited access to electricity (two hours per day) is a significant problem for maintaining RV batteries using trickle chargers. The gravel drive and heavy commercial traffic keeps my RV covered in thick white powder. First class RV dump site, but why no water hose to clean up? Annoying to say the least. The recent effort to clean up stored junk is an appreciated improvement- but it's still pretty junky.

Rick R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M.  |  Overall Experience 
Clasificación:
5.0

Nice people

James S.  |  First Impressions 
Clasificación:
5.0

Great service and very professional

HOSSAIN S.  |  First Impressions 
Clasificación:
4.0

The only problem was the electric. When it got cold last year we had to bring our motor home to our house so we could keep it plugged in and warm. You need to allow more time for electric use. Our battery died a couple times because we could not plug it in long enough to keep the charge.

judy W.  |  Overall Experience 
Clasificación:
1.0

Solicité rentar Truck más storage 10x10 y la persona que me asistió me rentó el storage equivocado el más pequeño. También para completar el Truck se quedó sin batería 10:30pm y enviaron ayuda dentro de 60-75 minutos la demora (resolví yo) por que la ayuda no llegó a tiempo larga espera. Basado a esta experiencia califico el servicio soy honesta. Antes no había tenido este tipo de experiencia, deben estar al pendiente de lo que busca su cliente, revisar la transacción antes de finalizar el proceso y de esta forma evitar errores con los clientes. Deberían mejorar el servicio en la calle, ya que a la hora de rentar truck añadimos un seguro $$ para servicio en la calle etc… un servicio que brilló por su ausencia. Esta información se la hice saber al personal en la oficina, espero esto ayude a mejorar la calidad de servicio.

LINETTE R.  |  First Impressions 
Clasificación:
3.0

I notified staff of abandoned furniture in my stall 2 days before move in and it was still there at move in.

Bob T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Max E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shenaria W.  |  Online Move In 
Clasificación:
5.0

The two associates who helped us were super friendly and knowledgeable.. Super easy transaction. Apologies I do not remember their names.

BARBARA T.  |  First Impressions 
Clasificación:
5.0

Excellent place to have a storage shed. Everyone was extremely helpful and very nice.

Zachary C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ji S.  |  Overall Experience 
Clasificación:
5.0

Some of the external lights need to be changed or possibly they were just off when I was loading my unit

WILLIAM T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dora S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LATEASHA A.  |  Overall Experience 
Clasificación:
4.0

Although it says climate control, I feel that the part of the building where my storage is is consistently hotter than the rest of the building.

Ashley K.  |  First Impressions 
Clasificación:
2.0

I reserved a 10 x 20 online weeks in advance. I showed up to the facility the day before move in to check in and complete any paperwork. Only to find out that this location did not have 10 x 20 and we would be receiving two 10 x 10 next to each other. When we show up to move in the next day they give us (4) 5 x 10 . This ended up being such an inconvenience as the units were so tight it made it very difficult to stack our items. We ended up having to buy another unit due to this. If I would have been informed prior to what we were actually getting the day before when we checked in I would have choose a closer unit to the house. I choose this location as it had what it advertised we needed. Very unhappy with this location about happened and I feel the staff basically lied to us about what we were getting and knew we would be getting the 5 x 10 the day we were moving in.

saxja b.  |  First Impressions 
Clasificación:
5.0

Anita was great to deal . She was very nice and organized.We request she should be promoted to CMO.She know the Uhaul business very well .Thanks Anita #3128.

GURINDER C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Standley J.  |  Overall Experience 
Clasificación:
3.0

The only issue I had with this location was the person whom number is posted around the property never answered the phone and I was having issues with the doors. Hopefully the doors will get fixed or I am giving an access code. I was told those were no longer being used as of last month.

Lisa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A.  |  First Impressions 
Clasificación:
2.0

We set up our rental for auto pay each month. The first month we got a late notice on the day it was due along with a late charge. Simultaneously, they also reached out to the emergency contact person we were required to provide upon leasing the unit. When we called and asked what happened to the auto pay we set up, the agent checked on it. We got a half-hearted "oops…I guess the paperwork was never put into the system." All that…including bothering our contact…because of THEIR mistake. Each time we have needed to get questions answered, it's like seeing a deer in the headlights…confusion and lack of knowledge. After all of that, when we couldn't get a reputable moving company to help before the end of one month of rental but got everything out the first day of a new rental month, U-Haul wouldn't give us any kind of a pro-rated rental. They demanded a full month's rent for a few hours. We were out by noon. While moving out, we could hear another hugely dissatisfied customer arguing about how he had carried out his end of the agreement but U-Haul hadn't kept up their end. 路‍♀️ We won't be using the U-Haul at 1100 Los Rios in Plano TX ever again.

Nancy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthony W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc L.  |  Overall Experience 
Clasificación:
3.0

Staff always was in a bad mood

HIBA S.  |  Overall Experience 
Clasificación:
1.0

I made a reservation for a unit online only to find out when I arrived that online reservations don't mean anything. Instead of being helpful, the employees that we spoke with told us, "There's nothing we can do. You need to take it up with whoever made the website." I asked if they had any units available, something that they should have offered me, and they told me that I could probably make due with one unit that was slightly smaller. I went to the unit and realized that there was no way that my things would fit. I went back to the office and they gave me two small units that were about the size of the unit that I originally wanted. When I drove back over to check them out, one of them was locked. I drove back to the office and was told that they needed to contact the person who was currently occupying the unit. I told them to call me when they figured it out. I waited for 3 hours and called them as they were closing within the hour. They told me to come back and they would give me two other units. If you are considering this location, I advise you to store your items elsewhere to save yourself the headache.

Taira B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredic G.  |  Overall Experience 
Clasificación:
5.0

Staff are super helpful and friendly! Very clean storage facility. Glad I picked them!

Cynthia A.  |  First Impressions 
Clasificación:
3.0

With all the storage around those area you have a lot of choice to go to the different place but the stuff that makes a difference and they are not knowledgeable what they doing and not professional at all I’m going to give you example they try to check me in for getting a U-Haul truck and people come and ask them to clock in all day talking on the personal phone or dare just really rude and they have to go back and forth to ask a question and that’s not right and A professional at all

haleh k.  |  Overall Experience 
Clasificación:
4.0

Staff is rude and unprofessional but the online process made the move-In easier

Lamika B.  |  Online Move In 
Clasificación:
5.0

This location is well managed with helpful staff (in my opinion). I always feel safe and that my belongings are safe. There are "working" alarms, and cameras are everywhere. They make pest control a priority. The building is always clean and well maintained, and carts were always available when needed, at no charge. The ONLY a negative is that sometimes the loading/unloading area is not unavailable. The cars parked there are unattended (sometimes with sunshades are up in the windshield), so clearly NOT loading/unloading). It just needs to be monitored and enforced a little better so patrons have better access and KNOW to park in spaces on the lot if they are going to be inside the facility for an extended time.

TERESA Y B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis A.  |  First Impressions 
Clasificación:
4.0

Had my stuff in storage for only a month. Had no problems.

Sabrina T.  |  Overall Experience 
Clasificación:
2.0

Though the staff was friendly, the overall experience was less than stellar. Almost every time I went, one of the gates was stuck open (lack of security). I kept getting calls from management telling me I had crates delivered to me(?????). My AUTOMATIC BILLING somehow got messed up and because my account was a few day late MY BROTHER IN NH received a notice of delinquent account in my name! My space kept having other people park in it and was changed three times in one day. Too many headaches for just a parking space.

william k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel E.  |  Overall Experience 
Clasificación:
1.0

To be honest I had an awful experience with the manager at this location on 8/6/21 as she tried to CHARGE me for a Day of rental service that I did NOT USE because I was returning the truck within the allotted time frame! Actually 20 minutes earlier as well as VOID the INSURANCE policy that I purchased. She stated that the insurance DOES NOT COVER the BODY of the truck nor the tires or overhead and I was wondering what did it cover she failed to tell me that but she presented almost $400 worth of charges to me and I had to dispel everyone of them because I purchased the insurance that she did not understand. I scraped the skirt on the truck which would have been the eighth noted damaged spot on the truck that was rent d to me because the rest of had claims stickers due to being covered by the insurance policy…. But in my instance the policy was going to be VOID if I did not pursue the manager for CORRECTING her mistake. She tried to humiliate me in front of her staff and customers…. However she only highlighted the fact that she was ignorant to her role and the description of her duties as well as the products that U-Haul sells

Lauren A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

portia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTREL D.  |  Overall Experience 
Clasificación:
1.0

We moved from Michigan to Texas. We made a reservation for a storage 10x15x9 and when we have arrived, the storage WAS NOT available. They truck was due on 8/2/21. We were moving a 3bedroom home. They offered 4 storage units of 10x5. These DID not work. The storages were too small for our belongings to fit. This pushed the moved in back a day. They also explained that there was nothing else they could do. We were able to locate a storage the following day in Plano on N central parkway. When we arrived he told us that the storage we selected could not be used for the "one month free" and that we had to pay for it. So, with the truck being due on 8/2/21 at 9am, we were not able to have it back in time. It was all such an inconvenience. This is the SECOND unpleasant experience I have had with U-HAUL. We've used you guys twice to move across country and it's been a problem EVERY time. I tried reaching out to customer service several times and the GM from where we picked up our rental, but I was not able to get the problem solved. We had to pay for the storage that was promised to us FREE $170. This was in fact NOT in the budget. We also had to pay for gas as well due to having the U-Haul longer and having to drive. It's been a horrible experience each time. I would not recommend!

Anthony W.  |  First Impressions 
Clasificación:
1.0

Wait time 40 minutes. To long

BARRY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomasa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Igor N.  |  Online Move In 
Clasificación:
1.0

I've used this location twice before this visit and the service that I received during those times was excellent. But during this visit I did not have that experience. It's too long to explain in this comment section but I will definitely use another facility in the future.

SHANNON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W.  |  First Impressions 
Clasificación:
5.0

The manager was incredibly professional, kind and helpful.

Ransomed P.  |  First Impressions 
Clasificación:
5.0

Henry took care of my different reservations and showed great customer service! Especially during a stressful multitrip move.

NORA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kisha M.  |  Online Move In 
Clasificación:
1.0

The sales reps, were very nasty. I was very unhappy with all of my services. I was treated very rude by a few employees. I will never go to this location again or refer anyone to this location. I've been dealing with this location for a long and I've never been treated as bad as I have through out this time period.

KAJUNIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mica A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice J.  |  Overall Experience 
Clasificación:
5.0

The girl who helped us wearing black tshirt with red hair band . She was great and very helpful.we like to thanks personally her when we come back .Anita you have a great team.Thanks to all

GURINDER C.  |  First Impressions 
Clasificación:
3.0

Difficult to ever reach a human in the office on the phone. The computer system often messes up billing. Even on auto-pay I have been sent late notices and late fees applied. I got such a case even after closing my account both online and in the office. This notice even says my closing date was 7/11, but it was closed 7/5 and verified closed on that date in the office! That tells me in took your system 6-days to close the account which then put me past due on 7/8. Other than that, my climate controlled space was kept clean. Another irritating item is the horribly loud alarm going off almost every time I was in my space working, even though I checked in and out properly.

Mark R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

merit c.  |  Overall Experience 
Clasificación:
5.0

Great facilities. Outstanding service.

Leslie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA Y B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane C.  |  Overall Experience 
Clasificación:
5.0

Anita and the staff at this location are super friendly and very helpful

TIMMY B.  |  First Impressions 
Clasificación:
5.0

Outstanding service

Leslie H.  |  First Impressions 
Clasificación:
4.0

Need to pave or add gravel to covered storage area. It is a mess when it rains.

Randy S.  |  Overall Experience 
Clasificación:
4.0

Online registration gave me 2 5x10 instead of 1 10x10. On-site staff fixed is quickly and did a great job.

Roger S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY V.  |  Overall Experience 
Clasificación:
4.0

I'd say above average for the price and proximity to my home, but far from excellent. The RV parking has issues: the gravel lot is soupy in some slots which will rot tires. Consider adding gravel to get it above the dampness and mud. The limited access to electricity, is disappointing and unusual. It's best for the RV to remain on a trickle charger - it takes very little power. There's quite a bit of trash/junk that appears to spill over into neighboring pads. No one seems to be enforcing any rules. I suspect the 1 free month offer attracts less desirable short term tenants. A couple of false starts - the initial site given to me had a car parked in it and the ground was wet and soft. Back to the office. Got a new site, but this one had the electrical box locked, so no power. Tried to call 3 times, but know one answered. Back to the office again. Another 15 minute wait. Staff was courteous and mostly knowledgeable, but they were understaffed to handle the Friday morning load. (I'd hate to see what Saturday looks like.)

Rick R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brock D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA O.  |  First Impressions 
Clasificación:
5.0

Did have one experience where we were locked out of our box. Even after we paid our fee. It was rectified the next day.

ronald henry l.  |  Overall Experience 
Clasificación:
5.0

I kept my furniture in my unit for 3 1/2 years and never checked on it. When I went to retrieve it, everything was in the same condition in which it went in.

Cori H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy C.  |  First Impressions 
Clasificación:
1.0

believe my service was handled by Natalie and she was very helpful and attentive to handling my needs. Servicio al cliente de excelencia. Thanks !!

Patrick D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA M.  |  First Impressions 
Clasificación:
5.0

Very pleased with staffs here at this Plano location. They were very friendly & helpful. Would definitely recommend to others. Glad we went to this location.

SAMANTHA T.  |  First Impressions 
Clasificación:
5.0

Lord have mercy Anita is awesome I needed extra time for 24 hour access and she granted it ! She also found me a walk up storage room ! Excellent customer service is a rarity and these days ! Anita u Rock ! Thank u so much for real and for helping me it meant the difference in my move flowing smoothly ! Thanks Anita !

Thomas A.  |  First Impressions 
Clasificación:
4.0

Covered storage area could use some more gravel. Very muddy.

Randy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline D.  |  First Impressions 
Clasificación:
5.0

I had a reservation number that nobody seemed to be able to find in the computer. The first couple of guys I dealt with were nice, but kind of clueless--I think they were new. Once Gavin got involved, the process was easy and painless. He was friendly, professional and proficient.

william k.  |  First Impressions 
Clasificación:
5.0

Terrific help from manager in store - helped get us great rates for storage as well.

Logan B.  |  First Impressions 
Clasificación:
4.0

The registration email was very long and wordy. It would be much better if it clearly states that the customer should meet the customer service desk at the storage location and all the information is provided there.

Kunal Dadasaheb S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C.  |  Overall Experience 
Clasificación:
5.0

👍🏻

DAVID M.  |  Overall Experience 
Clasificación:
5.0

1012 unit was clean. Unit door has outside scratches and damages around door and door guide rails rubber cushion comes off of metal rails as door is opened and closed. This is a minor issue of just having to raise the door and pressed the rubber cushion back onto the railing after opening and closing the door.

George S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc L.  |  First Impressions 
Clasificación:
2.0

Neither Card nor Code worked. Twice on the first day.

Daniel P.  |  Online Move In 
Clasificación:
5.0

Great staff and the manager

Pandra C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

carl b.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and helpful!

Gary D.  |  Overall Experience 
Clasificación:
5.0

Very Good Service with a Caring Attitude and Dedication!!! Thank You !!!

Dwight M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B.  |  Online Move In 
Clasificación:
3.0

I reserve my storage unit online however when I made it to the facility they did not have that reservation I had to do it all over again within the facility

Pandra C.  |  First Impressions 
Clasificación:
2.0

Several times we found the gate wide open and when reporting this, the office staff was quite aggravated with having to deal with a report of something they needed to fix. The dump station never had running water to enable clean out of RV tanks. Dump station was not designed for us as the lack of level made it useless.

Rene K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis M.  |  First Impressions 
Clasificación:
5.0

Extremely easy process to rent my unit and the accessibility point is clean, spacious and well maintained.

Gilberto R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

corey w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chauncey B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Royce F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P.  |  Overall Experience 
Clasificación:
5.0

Los Rios team works hard and is helpful in setting up new uhaul vehicles and all needs. They are prompt and courteous and definately well run team.

James L.  |  Overall Experience 
Clasificación:
5.0

I rented two indoor units that were well maintained. Staff has always been friendly and helpful.

chie s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phil k.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

dawn b.  |  Overall Experience 
Clasificación:
5.0

Their Good

PATRICK G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred F.  |  First Impressions 
Clasificación:
5.0

Everyone was courteous and very helpful!

Marcelino R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Royce F.  |  First Impressions 
Clasificación:
5.0

very nice 👌

Chesley G.  |  First Impressions 
Clasificación:
5.0

VERY NICE STAFF NINA WAS VERY HELPFUL AND FRIENDLY AND TOOK CARE OF ME WHILE I WAS THERE

Otis N.  |  First Impressions 
Clasificación:
5.0

Have used this location for moving and for storage. Great experience.

Chris C.  |  Overall Experience 
Clasificación:
5.0

The staff was professional, friendly, and very helpful. I appreciated how patient they were too.

Danitza M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
5.0

Anita was great to work with! So professional and made the process so smooth and easy!

Derral B.  |  Overall Experience 
Clasificación:
4.0

Elevators were down during one trip but all other times we had great experience. However that is reason preventing excellent rating

James L.  |  Overall Experience 
Clasificación:
5.0

Anita and her staff were excellent, accommodating and provided prompt, courteous service. Well done! Thank you!

J C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

danny g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hannah m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

harriet t.  |  Overall Experience 
Clasificación:
5.0

UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.

Jesse D.  |  First Impressions 
Clasificación:
3.0

The access to the storage building was very confusing and too complicated in my opinion.

LORI P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL V.  |  Overall Experience 
Clasificación:
1.0

The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.

jordan W.  |  First Impressions 
Clasificación:
5.0

The girl who helped me was very nice! I don't remember her name but she had short brown hair and purple triangle earrings.

Alex T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MONTY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derral B.  |  First Impressions 
Clasificación:
5.0

Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.

Allison S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zohaib M.  |  Overall Experience 
Clasificación:
2.0

The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.

Clint C.  |  Overall Experience 
Clasificación:
5.0

Nicole and staff did an excellent job and accommodating on all fronts!

J C.  |  First Impressions 
Clasificación:
5.0

the representative who helped us out was excellent

KEVIN N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTY F.  |  First Impressions 
Clasificación:
2.0

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry T.  |  First Impressions 
Clasificación:
5.0

This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

Evelynn R.  |  Overall Experience 
Clasificación:
5.0

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth S.  |  First Impressions 
Clasificación:
5.0

Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrel B.  |  First Impressions 
Clasificación:
5.0

Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

DAVID M.  |  First Impressions 
Clasificación:
5.0

The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Paulette J.  |  Overall Experience 
Clasificación:
5.0

Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

Jesus V.  |  First Impressions 
Clasificación:
5.0

Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Joseph T.  |  First Impressions 
Clasificación:
5.0

Super clean and well lit location. Friendly and competent staff!

Tim R.  |  Overall Experience 
Clasificación:
5.0

I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Bernard H.  |  Overall Experience 
Clasificación:
5.0

10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Kendall M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwaseyi D.  |  First Impressions 
Clasificación:
5.0

Nicole is the best!

David W M.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly helpful and informative. Very well trained.

jason t.  |  Overall Experience 
Clasificación:
5.0

Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Johnnie G.  |  Overall Experience 
Clasificación:
5.0

Clean safe location.

Roger M.  |  Overall Experience 
Clasificación:
4.0

The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

HAROLD J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jason t.  |  First Impressions 
Clasificación:
5.0

The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Martha N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debora A.  |  Overall Experience 
Clasificación:
1.0

This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

JAQUENLINE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett R.  |  First Impressions 
Clasificación:
4.0

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline d.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

debra o.  |  First Impressions 
Clasificación:
2.0

I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

JAMES G.  |  Overall Experience 
Clasificación:
3.0

In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

Julio D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

judy W.  |  First Impressions 
Clasificación:
5.0

Great

Robert O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio D.  |  First Impressions 
Clasificación:
5.0

Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

Lance E.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

David T.  |  Overall Experience 
Clasificación:
5.0

We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Gracias

randolph f.  |  First Impressions 
Clasificación:
5.0

Best Storage overall

Janice R.  |  First Impressions 
Clasificación:
5.0

Thank you very much.

Mary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H.  |  Overall Experience 
Clasificación:
5.0

Best staff in the U-Haul business!

William T.  |  Overall Experience 
Clasificación:
5.0

I don't like paying extra for after-hours access.

RUSSELL D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicola h.  |  Overall Experience 
Clasificación:
5.0

We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Bradley w.  |  Overall Experience 
Clasificación:
5.0

The staff here are most excellent. Highly recommended.

Del W.  |  Overall Experience 
Clasificación:
5.0

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn't store my stuff anywhere else.

Del W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunna H.  |  First Impressions 
Clasificación:
5.0

I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

DONNA F.  |  Overall Experience 
Clasificación:
5.0

Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

William T.  |  Overall Experience 
Clasificación:
4.0

1

Michael Cherie G.  |  Overall Experience 
Clasificación:
5.0

Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

andrew R.  |  Overall Experience 
Clasificación:
5.0

Very convenient and great service!

Leo T.  |  Overall Experience 
Clasificación:
3.0

Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

Scott S.  |  Overall Experience 
Clasificación:
5.0

Leslie and Nicole are top-notch employees!

roderick u.  |  Overall Experience 
Clasificación:
5.0

All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

HEBERTO B.  |  Overall Experience 
Clasificación:
5.0

Can't park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 홰횞횝횘 into your storage. Bill and thank you.

william w.  |  Overall Experience 
Clasificación:
5.0

all went well - except for the checking out process

STEVEN M.  |  Overall Experience 
Clasificación:
5.0

Everyone is always very helpful!

Marsha S.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable and courteous Great team!!!

Patrick C.  |  First Impressions 
Clasificación:
5.0

Staff was exceptionally helpful

duane s.  |  Overall Experience 
Clasificación:
5.0

I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

eleanor d.  |  Overall Experience 
Clasificación:
5.0

Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

CYNTHIA S.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Jeff B.  |  Overall Experience 
Clasificación:
5.0

This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

abby B.  |  First Impressions 
Clasificación:
5.0

Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

lydia c.  |  Overall Experience 
Clasificación:
5.0

Great staff and fast turn around.

cynthia f.  |  First Impressions 
Clasificación:
5.0

Na

SCOTTY P.  |  Overall Experience 
Clasificación:
2.0

Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Kelsen C.  |  Overall Experience 
Clasificación:
5.0

Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Mark C.  |  Overall Experience 
Clasificación:
4.0

ND

Lashondra W.  |  Overall Experience 
Clasificación:
5.0

Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Zohaib M.  |  First Impressions 
Clasificación:
4.0

Great place to store your things!

Christi S.  |  Overall Experience 
Clasificación:
5.0

Pleasant storage experience, everything went easy and smooth.

diane a.  |  Overall Experience 
Clasificación:
4.0

I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Damen M.  |  Overall Experience 
Clasificación:
5.0

The lady who helped me was very helpful and friendly. A delight.

Karla W.  |  First Impressions 
Clasificación:
5.0

Very friendly staff.

ed t.  |  Overall Experience 
Clasificación:
5.0

You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Pamela B.  |  Overall Experience 
Clasificación:
5.0

Helpful, friendly staff! We would recommend and use them again!

Rohn E.  |  Overall Experience 
Clasificación:
5.0

Great service and location... highly recommend!

CONSTANTINE X.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Bryan G.  |  Overall Experience 
Clasificación:
4.0

A

MICHELE P.  |  Overall Experience 
Clasificación:
5.0

very helpful and friendly

Roger M.  |  First Impressions 
Clasificación:
4.0

So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Mary P.  |  Overall Experience 
Clasificación:
5.0

Staff was willing to offer extra help

Kay H.  |  First Impressions 
Clasificación:
5.0

Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

roderick u.  |  First Impressions 
Clasificación:
5.0

Had a great experience

Renee G.  |  First Impressions 
Clasificación:
5.0

Very clean storage area. I would definitely use and recommend this facility.

Wanda L.  |  Overall Experience 
Clasificación:
5.0

Very welcoming and understanding to my needs. Facility was always clean.

Krisann R.  |  Overall Experience 
Clasificación:
4.0

The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Tucker H.  |  Overall Experience 
Clasificación:
5.0

This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Andrew W.  |  First Impressions 
Clasificación:
5.0

very nice people

Gerald R.  |  Overall Experience 
Clasificación:
5.0

I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

FREDERICK V.  |  Overall Experience 
Clasificación:
5.0

Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Barry P.  |  Overall Experience 
Clasificación:
4.0

Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Lisa W.  |  First Impressions 
Clasificación:
5.0

The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Sorin W.  |  Overall Experience 
Clasificación:
5.0

The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Barry P.  |  First Impressions 
Clasificación:
1.0

The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don't use them!!!!

Travacia Y.  |  Overall Experience 
Clasificación:
5.0

Great to work with!

Ryan H.  |  Overall Experience 
Clasificación:
4.0

Good cx service. Store hours could have been better

Howard C.  |  Overall Experience 
Clasificación:
5.0

Everything handled professionally

Gerald R.  |  First Impressions 
Clasificación:
5.0

The employees are polit , courteous. Patient the storage facility is clean

velma c.  |  First Impressions 
Clasificación:
5.0

Great guys!

Ric G.  |  Overall Experience 
Clasificación:
5.0

My experience with U haul was the best!

Tommy S.  |  Overall Experience 
Clasificación:
4.0

Some wait time due to computer system challenges.

Roxie F.  |  First Impressions 
Clasificación:
5.0

Very friendly crew

ronald henry l.  |  Overall Experience 
Clasificación:
5.0

Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Gracias

Flyd W.  |  First Impressions 
Clasificación:
5.0

Very professional

Yvette L.  |  First Impressions 
Clasificación:
5.0

Great customer service and support Thank you for making a difficult situation so easy to accomplish.

cathey c.  |  First Impressions 
Clasificación:
5.0

Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

JACK H.  |  Overall Experience 
Clasificación:
5.0

I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

johnny m.  |  First Impressions 
Clasificación:
5.0

The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

la t.  |  First Impressions 
Clasificación:
5.0

very helpful

Tracy G.  |  Overall Experience 
Clasificación:
4.0

I had professional and timely service

avelma c.  |  First Impressions 
Clasificación:
5.0

Very positive experience.

Conrad D.  |  Overall Experience 
Clasificación:
5.0

Great place!

jennie w.  |  Overall Experience 
Clasificación:
5.0

My UBox came on time

NIKIEA H.  |  Overall Experience 
Clasificación:
5.0

Very pleased.

John H.  |  Overall Experience 
Clasificación:
1.0

Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C.  |  Overall Experience 
Clasificación:
1.0

Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

Steven C.  |  Overall Experience 
Clasificación:
5.0

Thank You for your understanding. friendly and professional service.

alice t.  |  Overall Experience 
Clasificación:
5.0

Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Nathaniel F.  |  Overall Experience 
Clasificación:
5.0

I would recommend this storage facility to any of my family friends needing this service.

Sharon B.  |  Overall Experience 
Clasificación:
3.0

would still be there if they could keep the power on for the RV 's breakers keep tripping

michael s.  |  Overall Experience 
Clasificación:
5.0

Great, secure and clean it was perfect for us thank you

Paola C.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful employees and very clean and well kept....

William M.  |  Overall Experience 
Clasificación:
5.0

My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

chandria m. | Reservación
Clasificación:
4.0

I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

kristin t.  |  Overall Experience 
Clasificación:
5.0

The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Trevor B.  |  Overall Experience 
Clasificación:
5.0

Great

Yolanda A.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful. Service with a smile.

Dorothy P.  |  Overall Experience 
Clasificación:
5.0

U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Danny D.  |  Overall Experience 
Clasificación:
5.0

Very friendly fast and easy service. Will use them in the future.

Khengvanarith B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and competent staff.

JIM G.  |  Overall Experience 
Clasificación:
5.0

I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike s.  |  Overall Experience 
Clasificación:
5.0

I did not actually visit the facility. Their delivery and pick up service was Grand.

mike s.  |  Overall Experience 
Clasificación:
4.0

Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

SONYA H.  |  Overall Experience 
Clasificación:
5.0

Excellent facility.

sandy v.  |  Overall Experience 
Clasificación:
2.0

Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

jorge h.  |  Overall Experience 
Clasificación:
5.0

Great service

eric k.  |  Overall Experience 
Clasificación:
1.0

They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Mohammadreza A.  |  Overall Experience 
Clasificación:
5.0

The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Adam G.  |  Overall Experience 
Clasificación:
5.0

All employees there were very helpful and friendly.

Patrick L.  |  Overall Experience 
Clasificación:
5.0

my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

Alan D.  |  Overall Experience 
Clasificación:
5.0

Great job staff!

MAURICE L.  |  Overall Experience 
Clasificación:
4.0

Thank you for the storage, it was a looooooonnnnngggggg relationship!

JAIMI S.  |  Overall Experience 
Clasificación:
5.0

Staff was great!

Kathy P.  |  Overall Experience 
Clasificación:
5.0

Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

Peyton K.  |  Overall Experience 
Clasificación:
5.0

My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

MITCHELL E.  |  Overall Experience 
Clasificación:
4.0

Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Jesse J.  |  Overall Experience 
Clasificación:
5.0

We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Gracias.

Julia G.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

sachin a.  |  Overall Experience 
Clasificación:
4.0

Helpful and friendly staff

Paul O.  |  Overall Experience 
Clasificación:
4.0

N/C

Prem K.  |  Overall Experience 
Clasificación:
3.0

I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

Chris C.  |  Overall Experience 
Clasificación:
2.0

Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

LAURENCE R.  |  Overall Experience 
Clasificación:
5.0

Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

Cara H.  |  Overall Experience 
Clasificación:
5.0

I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

NANCY S.  |  Overall Experience 
Clasificación:
5.0

The entire staff was always very professional yet friendly as well and made you feel comfortable there. They're the best

FREDDIE S.  |  Overall Experience 
Clasificación:
5.0

Na

William W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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