Customer Reviews for U-Haul Moving & Storage of East Plano

Clasificación:

5.0

Anita and her team are so helpful. This facility is efficient and easy to get in and out of.

Clasificación:

5.0

Simple and quick drop off.

Clasificación:

5.0

For an extra $20 they loaded and checked the straps,etc to make sure the vehicle was secure. Piece of mind.

Clasificación:

5.0

Very quick and easy dropoff.

Clasificación:

5.0

One of the key employees helped to diagnose my connector plug issue and replaced 10am fuse to get the lights working on the trailer. She also noted a big mail in one of the tires (which turned out to two big nails) and replaced the tire herself. Very impressed with her skill level and dedication. She checked other tires too. She is surely an asset to Uhaul. Wish I had noted her name but other employees were coming to her to seek help. Relatively young lady with positive attitude. Thanks.

Clasificación:

1.0

Never receive email about return to trailer

Clasificación:

5.0

I actually already referred someone to this location so that's a definite yes.

Clasificación:

5.0

Great group of employees at the front, super polite and helpful!

Clasificación:

2.0

The two young women inside were very rude and demanding definitely had no customer service skills whatsoever they asked the only outside employee a young man drenched in sweat too go do something then when he walked out they were complaining about him clearly loud enough for me and the other customers inside to here.

Clasificación:

5.0

As soon as you work then you were greeted.

Clasificación:

5.0

Improve Wi-Fi connection for after hours checkout.

Clasificación:

3.0

My main complaint is that the person who helped me did not arrange for a drop off location in Irving, so I had to go with the default on Harry Hines. This was extremely inconvenient and cost me time, money, and aggravation--because I thought I had selected 555 Airport Freeway when I reserved the truck online.

Clasificación:

5.0

Van is giving all sorts of alarms, but I cannot remember the whole messages. Collision something, ramp something and steering wheel assistance something.

Clasificación:

5.0

Good service

Clasificación:

3.0

I filled all the required information online .. but it didn't go thru with customer rep at location .. time Wasted

Clasificación:

5.0

Gracias

Clasificación:

4.0

Mark places you can leave the trucks

Clasificación:

5.0

The staff was extremely friendly and helpful.

Clasificación:

3.0

The overall renting, equipment, online check in and checkout experience was good. I think you are borderline on above average experience. I would recommend that the human interaction needs a little encouragement, more smiles and make the customer feel good etc.

Clasificación:

5.0

Returning the trailer was easy and quick.

Clasificación:

3.0

First vehicle didn't even accelerate so we were stuck halfway out of the parking lot with a stalling vehicle. Had to wait to be assigned a new truck

Clasificación:

1.0

Check the trucks mileage and gas tank better before giving it to customers. Although it was also my fault for not checking it before leaving. The gas tank was said to be full but was only 3/4 full. The mileage was off. Only used about 25miles but ended up paying for over 80miles.

Clasificación:

5.0

Nothing! Customer service was excellent! Literally took me 5 minutes too check out a Uhaul truck.

Clasificación:

3.0

Will never use Uhaul again. Their estimate of how many boxes needed was so off, the costs incurred on us to order more was a goldmine for them. I have lost count of the number of items damaged or destroyed as I unpack, including a 6-month old washer and a top of line fridge. They treated us and our business like trash. App and website are also sadly in need of improvements.

Clasificación:

3.0

The guy at the front desk was very off - did not explain anything never checked us in , never moved us in. Didn't show us a map , could barely open his mouth and tell us anything about my storage. The whole thing was chaotic.

Clasificación:

3.0

The pickup experience was less than favorable. I opted into the contactless pickup experience and I still had to go into the facility to get the keys.

Clasificación:

5.0

Anita and her team are AMAZING! The facility is always clean, and her team is friendly and helpful. Give that lady a raise!!!

Clasificación:

4.0

Very friendly staff and definitely will use again.

Clasificación:

5.0

It was quick and easy to set up the rental.

Clasificación:

5.0

Servicio al cliente de excelencia.

Clasificación:

5.0

Keep doing what you're doing.

Clasificación:

1.0

They are charging me for the full time even though I turned the equipment in a day early and they lied about the ending mileage.

Clasificación:

1.0

Customer service was the worst the manager was super rude! I would rent from this location EVER again. Had a problem with the dropped manager was so rude even hing up on me and didn't get a chance to even speak to her at return time to voice my opinion! Super dissatisfied never had this kind of treatment at any other UHaul facility. I will never go back to this location!

Clasificación:

5.0

Complimentary Wi-Fi offered to renters due to poor reception.

Clasificación:

4.0

Staff was patient and accommodating.

Clasificación:

1.0

People at this facility force you to take a propane truck which we never wanted to rent. Then we were overcharged because they could. Totally misrepresented facts. Will never go there again & we will tell our family & friends to avoid that Uhaul center.

Clasificación:

5.0

Great facility.

Clasificación:

3.0

Staff was semi professional, seemed too busy to really care much. Just went through the motions tossed you a set of keys and you were on your own. Upon returning the vehicle I had to wait over 5 minutes in 106 degrees for someone to slowly stroll up and mutter something I didn't understand. Then he said I'm all good… I question further if I needed a receipt or email confirmation and very casually he replied you'll get an email. Wasn't a good experience but wasn't a terrible one.

Clasificación:

5.0

The staff were very professional and helpful. We had some issues and they handle it gracefully.

Clasificación:

5.0

Experience was excellent! Only issue was that the truck had many lights on dash: engine, tire, and tow light. Thank God we only had a short distance to move.

Clasificación:

1.0

The lady at the front desk was very rude and the guy who attached the trailer was rude as well. The bottom of the trailer was gross I kneeled down to grab something and my knee was covered in black from being dirty

Clasificación:

5.0

Whole team on duty 7/24 was very helpful.

Clasificación:

4.0

Mobile check-in / check-out was awesome!

Clasificación:

5.0

Fast, efficient, friendly

Clasificación:

2.0

The air conditioning was not on where my unit was 2468. It was on near the elevator but hotter near my unit. The truck I used on 7/23 was disgusting. Not cleaned at all. Thank God I only needed it to travel a couple miles. I would not rent from this location ever again. And I would not recommend it either

Clasificación:

4.0

N/C

Clasificación:

1.0

Replace the entire front desk staff, especially the General Manager Anita. Consider replacing front desk staff with robots, please. Yelp review written here: https://yelp.to/vSPZ1eo3Trb

Clasificación:

5.0

Quicker response to customer entering the store while all employees are working outside, but in view of the service desk.

Clasificación:

5.0

Such excellent customer service by Rebecca! She communicated well and made sure I knew everything about my storage unit. Once I entered the storage facility, to access my unit, I was impressed again! This store lives up to their expression of clean, dry, and secure. ¡Gracias!

Clasificación:

5.0

Associates were courteous and take care of my order.

Clasificación:

5.0

We love the deal, when you rent a U-Haul, you get a storage free for 30 days. Thank you U-Haul! we will forever be your friend. …..

Clasificación:

3.0

I had a reservation then the reservation was cancel and end up having two different reservations with separate pickup dates

Clasificación:

4.0

When I wen to drop off trailer they found that trailer was wrong. It suppose to go to different location/State. Customer Service rep took care of it.

Clasificación:

1.0

The vehicle was not at all maintained properly..it was making too much sound..For 75 miles I had to put more than 6 gallons..Not sure what kind of mileage these trucks give.. The associates at this store were not at all helpful..I reserved the truck for this location but they changed my location to a different location which was 20 mins away from here..I did not have anyone to drive me to new location and pickup the uhaul truck so requested them to change the vehicle..For pickup truck they said its a rule to have Texas license and they did not give me truck..What kind of rule is that..A person who moved 2 weeks back will not have Texas license..There should be some alternative to this requirement like an address proof or something.. I called uhaul and they changed the location back to this location.. I had very bad experience with this location associates and uhaul both..

Clasificación:

5.0

The female manager was quite impressive and engaged in all aspects of the rental. I did not get her name unfortunately. My trailer was functional but a bit rough in some places, part of the wiring was taped to the fender. The service was good at this location and pickup/drop-off was easy.

Clasificación:

5.0

Excelente servicio.

Clasificación:

2.0

Now after going back they exhibit a smarter business sense they had over charged my account but the manager resolved the issue and I got a refund‼️

Clasificación:

1.0

This location seems to be a rip off location the manipulate the milage by putting different milage in contract other than the actual one i did not check the contract but i checked the actual nilage and having snapshot on my phone with actual time and milage i spoke with office and manager Natalie i still got charged for 30 extra miles This company used to be honest and customer caring but not any more with this kind of cheating practice that the employees doing i assume they do it behind the company knowledge Please advise how to pursue this complain Thanks

Clasificación:

5.0

The truck was clean & well maintained but a floor panel in the rear needs repaired.

Clasificación:

1.0

You guys are scams!!!! You will lose a lot more business than the 83.00 you guys ripped me off on.

Clasificación:

1.0

Worst service from Uhaul..They changed my location and did not inform..Too many rules..Its just too much trouble renting uhaul truck here..

Clasificación:

5.0

Very helpful and courteous staff

Clasificación:

5.0

Prompt and curious staff, easy access for pick up and drop off.

Clasificación:

5.0

I have never used storage before and I was surprised at how well thought out everything was. The worker showed me where my actual unit was demonstrated how do use my security card to get in the best place to park to unload etc. The unit for extremely clean and check in and out was simple and quick. A1 experience.

Clasificación:

5.0

I reserved a small unit online after driving down a 26ft one-way from Colorado. I cannot say enough about how awesome the staff was here!! Incredibly helpful staff, seamless quick easy process, and I even misjudged how much furniture I had and ended up needing a larger unit. Without a blink of an eye, the staff transitioned us to a larger unit. They were able to make everything happen and it was such a stress free process during such a stressful time. 10/10 recommend!!!

Clasificación:

1.0

Took about an hour to book the unit. Once they gave me the card to swipe to gain entry into climate controlled storage, the cards access was denied. Was later told to drive back to the office area to establish a 6 digit code. Done. Drove back to the climate controlled unit, swiped the card at both electronic devices- ACCESS DENIED. Rep comes down and opens the door with her card. Unload Uhaul truck and venture to find my climate controlled unit. My unit was in fact NOT climate controlled nor in that building but behind the building. Load the Uhaul back up and drive to the correct t outdoor uncontrollable climate storage room to find a dead rodent at the entry door. Sit there, in PLANO HEAT, for another 20 minutes until I'm assigned another unit. I was not offered any apologies from management. I hope to store my things here TEMPORARILY. I would not recommend this establishment at all.

Clasificación:

1.0

Experience wasn't great. I didn't realize it wasn't a gated facility. I decided to do a move out three days after paying for my unit because I needed something gated. They informed me I couldn't be reimbursed and was then accused multiple times of having put a lock on the unit. Literally had to argue with the person I spoke with about it. I was 100% sure I had not put a lock in the unit. They figured out that they had actually rented me someone else's unit. Still no refund of any sort. No apologies. Just a move out receipt. Not a great experience. Won't use this location again.

Clasificación:

1.0

You had my credit card on file from my truck rental but didn't charge it for the storage unit until I called you. Got hit with a late fee. You changed my padlock with a code lock without notifying me, resulting in a missed shipping appointment that I had to pay to reschedule. Your employees haven't been very helpful in dealing with most anything.

Clasificación:

2.0

I secured storage at this facility based on the fact it had electricity and water as well as a dump station and access to LP. The water was broken, and the electric is toggled. Back gate was open 75% of the time I was there. Definitely not worth the price they are charging!

Clasificación:

5.0

Great staff great storage!!!

Clasificación:

5.0

Everything worked perfect. Anita, the manager, with her staff are doing a great job, making soft and easy the stressing moments of a moving. Thank you. I strongly recommend their place. ¡Gracias!

Clasificación:

5.0

The manager and staff 5 stars Awesome experience

Clasificación:

5.0

My experience with the staff at the U-Haul facility was excellent. We had issues with the mover helpers hired to help unload the truck; however this is outside the scope of the excellent staff and experience at this U-Haul location .

Clasificación:

3.0

I am overall neutral on my experience with this storage unit. I rented online and the process was smooth. The online process said there would be a lock already in the unit which was important to me because I was moving in at 5am and the office wasn't open for me to buy a lock. The lock was not inside the unit so I had to leave my unit and all possessions unlocked. I did however have an issue with the gentleman who was hanging out in the halls of the facility at 5am. I felt unsafe. Unfortunately for me I had a flight to catch and had no choice but to move my stuff in so I could catch my flight and return to work. From the airport I called the facility and was told they are aware of the gentleman I mentioned and although "he is weird he is harmless". That is their words, not mine. If I had more time I probably would not have stayed with this facility.

Clasificación:

5.0

Good location, customer service very knowledgeable, professional. Helpful and know how to make customer satisfy. Keep up the good work.

Clasificación:

4.0

The service received was great. We needed quick storage with accessible size. The tight hallways and having to use the elevator made it difficult to move all our items in, thus we had to seek storage elsewhere. Accessibility was reviewed and discussed before renting this space, and up sizing was an option with prorated credit for unused time to add a unit. I did not ask about early termination and the possible prorated refund. Having used the unit for less than two weeks I would have thought a prorated credit would have been given. Plus a possible penalty fee. The 10x15 unit cost $216.13, which included a $15 word lock. Rough estimate I still had a value of $106 of unused rent. If not all of the $106, at least a good portion of it should have been refunded. The unit was left clean and usable as the first day I moved in. I would have appreciated being told upfront that there was no refund for early termination having expressed my concerns of accessibility upfront. Bruce A

Clasificación:

5.0

The moment I walked in I was politely greeted, and given assistance by Rebecca with my storage rental. My options were explained and a tour of the unit was given to be sure that it would work for my needs. I purchased a WORD lock so not to have to keep up with another key, and a 24hr access to meet my schedule needs. I locked out my unit and left. We started our move in at 8:30 pm which is after hours and for whatever reason I couldn't get my lock to open. I called the after hours phone number and Anita and crew were there to assist in less than 30 minutes. I was highly thankful and impressed with this quality of service. I will recommend this facility to anyone I come in contact with in need of storage space.

Clasificación:

3.0

It was frustrating that y'all raised the rate of my unit. Luckily I only had to pay that for a few month. Also when I started my lease the checking into the unit process was not explained very well by that staff My most recent move out process went well and that staff seemed to be better this time around Luckily this unit was close to my home so it served its need.

Clasificación:

3.0

Tried twice to get gate opener fixed but it never worked.

Clasificación:

5.0

Great place👍

Clasificación:

5.0

Easy and fast process. Well maintained building. Nice and helpful staff.

Clasificación:

3.0

Great location. Good price. Opening the gate using a FOB is a great feature. Extremely limited access to electricity (two hours per day) is a significant problem for maintaining RV batteries using trickle chargers. The gravel drive and heavy commercial traffic keeps my RV covered in thick white powder. First class RV dump site, but why no water hose to clean up? Annoying to say the least. The recent effort to clean up stored junk is an appreciated improvement- but it's still pretty junky.

Clasificación:

5.0

Nice people

Clasificación:

5.0

Great service and very professional

Clasificación:

4.0

The only problem was the electric. When it got cold last year we had to bring our motor home to our house so we could keep it plugged in and warm. You need to allow more time for electric use. Our battery died a couple times because we could not plug it in long enough to keep the charge.

Clasificación:

1.0

Solicité rentar Truck más storage 10x10 y la persona que me asistió me rentó el storage equivocado el más pequeño. También para completar el Truck se quedó sin batería 10:30pm y enviaron ayuda dentro de 60-75 minutos la demora (resolví yo) por que la ayuda no llegó a tiempo larga espera. Basado a esta experiencia califico el servicio soy honesta. Antes no había tenido este tipo de experiencia, deben estar al pendiente de lo que busca su cliente, revisar la transacción antes de finalizar el proceso y de esta forma evitar errores con los clientes. Deberían mejorar el servicio en la calle, ya que a la hora de rentar truck añadimos un seguro $$ para servicio en la calle etc… un servicio que brilló por su ausencia. Esta información se la hice saber al personal en la oficina, espero esto ayude a mejorar la calidad de servicio.

Clasificación:

3.0

I notified staff of abandoned furniture in my stall 2 days before move in and it was still there at move in.

Clasificación:

5.0

The two associates who helped us were super friendly and knowledgeable.. Super easy transaction. Apologies I do not remember their names.

Clasificación:

5.0

Excellent place to have a storage shed. Everyone was extremely helpful and very nice.

Clasificación:

5.0

Some of the external lights need to be changed or possibly they were just off when I was loading my unit

Clasificación:

4.0

Although it says climate control, I feel that the part of the building where my storage is is consistently hotter than the rest of the building.

Clasificación:

2.0

I reserved a 10 x 20 online weeks in advance. I showed up to the facility the day before move in to check in and complete any paperwork. Only to find out that this location did not have 10 x 20 and we would be receiving two 10 x 10 next to each other. When we show up to move in the next day they give us (4) 5 x 10 . This ended up being such an inconvenience as the units were so tight it made it very difficult to stack our items. We ended up having to buy another unit due to this. If I would have been informed prior to what we were actually getting the day before when we checked in I would have choose a closer unit to the house. I choose this location as it had what it advertised we needed. Very unhappy with this location about happened and I feel the staff basically lied to us about what we were getting and knew we would be getting the 5 x 10 the day we were moving in.

Clasificación:

5.0

Anita was great to deal . She was very nice and organized.We request she should be promoted to CMO.She know the Uhaul business very well .Thanks Anita #3128.

Clasificación:

3.0

The only issue I had with this location was the person whom number is posted around the property never answered the phone and I was having issues with the doors. Hopefully the doors will get fixed or I am giving an access code. I was told those were no longer being used as of last month.

Clasificación:

2.0

We set up our rental for auto pay each month. The first month we got a late notice on the day it was due along with a late charge. Simultaneously, they also reached out to the emergency contact person we were required to provide upon leasing the unit. When we called and asked what happened to the auto pay we set up, the agent checked on it. We got a half-hearted "oops…I guess the paperwork was never put into the system." All that…including bothering our contact…because of THEIR mistake. Each time we have needed to get questions answered, it's like seeing a deer in the headlights…confusion and lack of knowledge. After all of that, when we couldn't get a reputable moving company to help before the end of one month of rental but got everything out the first day of a new rental month, U-Haul wouldn't give us any kind of a pro-rated rental. They demanded a full month's rent for a few hours. We were out by noon. While moving out, we could hear another hugely dissatisfied customer arguing about how he had carried out his end of the agreement but U-Haul hadn't kept up their end. 路‍♀️ We won't be using the U-Haul at 1100 Los Rios in Plano TX ever again.

Clasificación:

3.0

Staff always was in a bad mood

Clasificación:

1.0

I made a reservation for a unit online only to find out when I arrived that online reservations don't mean anything. Instead of being helpful, the employees that we spoke with told us, "There's nothing we can do. You need to take it up with whoever made the website." I asked if they had any units available, something that they should have offered me, and they told me that I could probably make due with one unit that was slightly smaller. I went to the unit and realized that there was no way that my things would fit. I went back to the office and they gave me two small units that were about the size of the unit that I originally wanted. When I drove back over to check them out, one of them was locked. I drove back to the office and was told that they needed to contact the person who was currently occupying the unit. I told them to call me when they figured it out. I waited for 3 hours and called them as they were closing within the hour. They told me to come back and they would give me two other units. If you are considering this location, I advise you to store your items elsewhere to save yourself the headache.

Clasificación:

5.0

Staff are super helpful and friendly! Very clean storage facility. Glad I picked them!

Clasificación:

3.0

With all the storage around those area you have a lot of choice to go to the different place but the stuff that makes a difference and they are not knowledgeable what they doing and not professional at all I’m going to give you example they try to check me in for getting a U-Haul truck and people come and ask them to clock in all day talking on the personal phone or dare just really rude and they have to go back and forth to ask a question and that’s not right and A professional at all

Clasificación:

4.0

Staff is rude and unprofessional but the online process made the move-In easier

Clasificación:

5.0

This location is well managed with helpful staff (in my opinion). I always feel safe and that my belongings are safe. There are "working" alarms, and cameras are everywhere. They make pest control a priority. The building is always clean and well maintained, and carts were always available when needed, at no charge. The ONLY a negative is that sometimes the loading/unloading area is not unavailable. The cars parked there are unattended (sometimes with sunshades are up in the windshield), so clearly NOT loading/unloading). It just needs to be monitored and enforced a little better so patrons have better access and KNOW to park in spaces on the lot if they are going to be inside the facility for an extended time.

Clasificación:

4.0

Had my stuff in storage for only a month. Had no problems.

Clasificación:

2.0

Though the staff was friendly, the overall experience was less than stellar. Almost every time I went, one of the gates was stuck open (lack of security). I kept getting calls from management telling me I had crates delivered to me(?????). My AUTOMATIC BILLING somehow got messed up and because my account was a few day late MY BROTHER IN NH received a notice of delinquent account in my name! My space kept having other people park in it and was changed three times in one day. Too many headaches for just a parking space.

Clasificación:

1.0

To be honest I had an awful experience with the manager at this location on 8/6/21 as she tried to CHARGE me for a Day of rental service that I did NOT USE because I was returning the truck within the allotted time frame! Actually 20 minutes earlier as well as VOID the INSURANCE policy that I purchased. She stated that the insurance DOES NOT COVER the BODY of the truck nor the tires or overhead and I was wondering what did it cover she failed to tell me that but she presented almost $400 worth of charges to me and I had to dispel everyone of them because I purchased the insurance that she did not understand. I scraped the skirt on the truck which would have been the eighth noted damaged spot on the truck that was rent d to me because the rest of had claims stickers due to being covered by the insurance policy…. But in my instance the policy was going to be VOID if I did not pursue the manager for CORRECTING her mistake. She tried to humiliate me in front of her staff and customers…. However she only highlighted the fact that she was ignorant to her role and the description of her duties as well as the products that U-Haul sells

Clasificación:

1.0

We moved from Michigan to Texas. We made a reservation for a storage 10x15x9 and when we have arrived, the storage WAS NOT available. They truck was due on 8/2/21. We were moving a 3bedroom home. They offered 4 storage units of 10x5. These DID not work. The storages were too small for our belongings to fit. This pushed the moved in back a day. They also explained that there was nothing else they could do. We were able to locate a storage the following day in Plano on N central parkway. When we arrived he told us that the storage we selected could not be used for the "one month free" and that we had to pay for it. So, with the truck being due on 8/2/21 at 9am, we were not able to have it back in time. It was all such an inconvenience. This is the SECOND unpleasant experience I have had with U-HAUL. We've used you guys twice to move across country and it's been a problem EVERY time. I tried reaching out to customer service several times and the GM from where we picked up our rental, but I was not able to get the problem solved. We had to pay for the storage that was promised to us FREE $170. This was in fact NOT in the budget. We also had to pay for gas as well due to having the U-Haul longer and having to drive. It's been a horrible experience each time. I would not recommend!

Clasificación:

1.0

Wait time 40 minutes. To long

Clasificación:

1.0

I've used this location twice before this visit and the service that I received during those times was excellent. But during this visit I did not have that experience. It's too long to explain in this comment section but I will definitely use another facility in the future.

Clasificación:

5.0

The manager was incredibly professional, kind and helpful.

Clasificación:

5.0

Henry took care of my different reservations and showed great customer service! Especially during a stressful multitrip move.

Clasificación:

1.0

The sales reps, were very nasty. I was very unhappy with all of my services. I was treated very rude by a few employees. I will never go to this location again or refer anyone to this location. I've been dealing with this location for a long and I've never been treated as bad as I have through out this time period.

Clasificación:

5.0

The girl who helped us wearing black tshirt with red hair band . She was great and very helpful.we like to thanks personally her when we come back .Anita you have a great team.Thanks to all

Clasificación: