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very nice 👌
My U-Haul experience has been simply amazing. I booked U-Box for moving my household furniture stuff from Dallas to Boston. Right from the point of delivering the U-Box by Nancy at my Dallas, TX location to delivery at Boston,MA its been nothing but a smooth experience, with absolutely ZERO hassles, hiccups. I must say - U-Haul has upped their game by a notch. And the entire process from Booking to On-Ground execution is very smooth, hassle free, easy & user friendly. 5 Stars for U-Haul from me. P.S : This is my 2nd U-Haul reservation, both reservations being for a distance of 1700+ miles. Kudos to U-Haul !!!
VERY NICE STAFF NINA WAS VERY HELPFUL AND FRIENDLY AND TOOK CARE OF ME WHILE I WAS THERE
Have used this location for moving and for storage. Great experience.
The staff was professional, friendly, and very helpful. I appreciated how patient they were too.
Excellent customer service.
Clean and service the vehicles
Felt rushed when helped and was given the wrong trailer so had a very hard time loading and unloading load.sign said $20 for they day but lady wanted trailer back by 2 o'clock by the time she was done with all the paper work it was 1:15 but still wanted trailer back by 2 o'clock I've never had this problem with uhaul.I have been to other locations and have had no issues very quick and fast service lady was rude as hell will not rent anything at this location again and it's because I work right beside this place.I will make the extra drive to go to another location very bad service!!!
Way too slow for check in and equipment return even if you exclude the equipment walk through. Should be like a car rental place.
Customer Service is awful. I was told me reservation for hitch installation would be open and upon dropping my car off, was still told there was someone in front of me. It took 6 1/2 hours until I got my car back and the trailer had still not been attached. I also feel as if more should be done to speak to the hitch and installation is not a rental but will remain on your car. I returned the trailer within 18 hours, but still couldn't receive a refund on the hitch or full price for the trailer rental.
The final receipt attached to the email is not viewable. It is a .png file and is either invalid or contains no image. I emailed the GM email address in the email and have received no reply and corrected final receipt. Poor customer service.
i reserved 36 "ready to go" boxes a month in advance but when I arrived there were only 11 available. i had to make double the number of trips (and mileage) because I never had enough of them. Also, if I had rented blankets or a dolly or whatever, they would have been loaded and ready to go in the vehicle but not so with the van. I had to check out both at the counter then scrounge together the 11 boxes, pull up the van and load them.
Anita was great to work with! So professional and made the process so smooth and easy!
The trailer was clean, but it was well worn.
Elevators were down during one trip but all other times we had great experience. However that is reason preventing excellent rating
Anita and her staff were excellent, accommodating and provided prompt, courteous service. Well done! Thank you!
staff great
None noted
After hours key drop box is green box instead of stand orange box and isnt visible clearly. Would help if there are any signs near equipment to assist where key drop box is?
I've been using this location for many years. It's easy to work with, employees are competent and nice.
I secured a rental for like $39. Then when i picked up i noticed they charged me $79. What?
UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.
Super nice people to check us in. Very friendly and helpful. No problems.
Have the people at the counter with no customers speak to you when you walk in!
The access to the storage building was very confusing and too complicated in my opinion.
I was charged an extra 53.49 from my invoice of 105.77. ??
The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.
The girl who helped me was very nice! I don’t remember her name but she had short brown hair and purple triangle earrings.
The rental pick up location kept changing which was inconvenient. Another problem at the time of return, uhaul.com/share showed me having no rentals out.
Fantastic experience! Now that Nicole is gone the atmosphere is much more relaxed and friendly. One of the employees shared with me how more productive they are not having to work under the tyranny of Nicole. Anita is the new general manager and she is fantastic! Professional, competent, and courteous.. I know a lot of previous customers that dealt with Nicole said they would never use U-Haul again .I would encourage you to give them another try under the management of Anita. SHE IS GREAT!!!
Trailer I rented was old and should probably be retired or overhauled. The rear latch hasp was broken and the rear doors would only stay closed if a lock was used. The location provided me with a free lock as they knew and advised me of the issue, but this may be an issue if people forget to lock it up.
Frankly, I was very pleasantly surprised. Not the U-Haul I remember.
This location was fantastic but I went Originally to the location at 2716 Ave K, plano and it was horrible. Felt very unsafe with homeless people all over the place& they didn't have the equipment I needed.
People at the location we very professional.
Other than take out garbage from behind the seats, we were very pleased with the truck and it's condition. Oh, when choosing a pad lock to lock the rear door it would have been helpful if the person who checked us in suggested the round lock since that is the lock required for storage units.
Lo, the person who helped him was amazing. Sad to say but you don't find people like her at uhaul. I say that with respect. Most of the time the the staff is unresponsive and unwelcoming. She was so kind and shared her vast knowledge with a warm compassionate heart.
The worst. Do not patronize and if you do iment all prices and promises. Do not let them have your credit card. They change prices after the fact and you will have to fight for refund. 30 minute wait time on phone calls. Each location has their own rules. They should be put out of business Run away.
Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.
Always a good experience!
I always rent from this location, however on this particular occasion, I was told I was going to be driving a "propane" truck. The Uhaul employee told me there would be no charges for gas or propane since I am only going less than 10 miles. However, upon returning the vehicle back to the location, I was told I was going to be charged for the propane. It was not a lot of money, but I don't like being told something differently.
The entire experience was super efficient and very pleasant. Checkout and especially equipment return are extremely fast and simple. I highly recommend this Uhaul location
I was very impressed with the express check-in service provided by a very friendly associate at the East Plano location. It was a pleasure to work with them, after all the problems we had earlier in the day.
Great service
The truck rental experience is probably the best I have had with UHaul. Employees helped me promptly and accommodated a change in pickup date/time with courtesy and efficiency. Had a little trouble with setting up a workable passcode for storage rental, but area was experiencing bad weather and computer system could have been wonky because of power interruptions in the area.
The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.
I was unable to check out my vehicle using the mobile app. When I went inside the building to get help I was told, "Well, it works for everyone else." I was taken care of promptly, but the attitude of the person behind the counter was not positive. When I returned the truck, the personnel inside and out were very friendly and helpful.
The sales associate I worked with drove up a van that had a different vehicle # than what was on my contract. I pointed this out to her and she said to take pictures of the discrepancies, but that the vehicle # should match the paperwork. Since they didn't match, I had to go back inside and point this out again. Another associate helped me get settled with the correct van.
.. Nina Burton was Rude, unprofessional .. i will make sure no one I know friends, customers will come to that location.
The location that I was supposed to drop off is no longer a U-HAUL store. The East Plano location took the trailer instead and treated me very well and I will use them in the future.
I see no area in which you can improve.
No suggestions to improve service... everything went great. Easy to pickup truck and had plenty available...
Rude people. Broken Dolly. When returning equipment: I was late three due to something I was unable to control before I drop off I talk to uhual and I was told my drop off hours will be changed so I won't be charged extra but when I returned equipment at drop off location I was charged extra $68 every time I use uhual it's getting worse and worse so time for change
Keep up the service!!!
Nicole and staff did an excellent job and accommodating on all fronts!
Great location but it couldn't make up for the crappy experience picking up the truck. I will have to think long and hard before l ever deal with U Haul again.
The staff were amazing. Amid having computer difficulties when I arrived (late at night), everyone offered to help as much as possible, which was great after a long day of moving and traveling. Returning equipment was quick and easy.
We were moved to this location at the last minute because our original pickup didn't have the truck we needing. It was frustrating but I was glad the switch took place because this location is massive. They have it all. Fully staffed knowledgeable people. I'll us them again.
Extremely bad service, when i came to return the van i was made to wait for no reason. When I took the van the Miles out were 8976 and when I returned it , it was 8998. However when I got the bill the miles were changed to 9017. My original bill indicated $10 for CDW insurance but the final bill that was emailed to me has $20 on it. I am shocked by this rip-off by Uhaul. This is going to be my last rental from your company. Never again.
We had to make a move in the rain today The 6x12 trailer we rented leaked on the forward, upper , left side of standing at the trailer tongue area. Our mattress, biz spring and dresser was wet. Hopefully it will dry out without any permanent damage.
Nancy has been truly outstanding!! Fortunately, she was the driver who delivered and picked up all of our U-Boxes - at both our old home & new home (local move). She is a master on the forklift and took exceptional care when loading, unloading and placing our boxes. From a U-Box perspective, the description states: "One U-Box® container fits about a room and a half of household items." I'm not quite sure what size room that estimate is based on, we found we needed a total of 12 U-Boxes, when the system estimated 7 for our 3300 sq ft home. I would definitely use U-Haul U-Boxes again - it was an overall painless experience (get extra U-Boxes, if you don't use, you don't get charged). Great job Nancy & team U-Haul!
Not a thing!
the representative who helped us out was excellent
Air conditioner was broken. Window was rolled down upon delivery so it was clear that whomever drove the vehicle to the front of the store for pickup was aware of the issue. I was on a tight timeframe, so by the time I discovered the issue was unable to do anything about it and forced to drive 4 hours to Houston with no air conditioning. Completely unacceptable experience.
When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.
This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).
The individual who helped me was absolutely outstanding!!! Greatly appreciate it.
Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.
Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?
The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+
Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful
Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe
Super clean and well lit location. Friendly and competent staff!
I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you
10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.
Nicole is the best!
Staff was very friendly helpful and informative. Very well trained.
Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.
Clean safe location.
The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.
The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha
This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.
The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.
I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.
In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.
Great
Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.
I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!
We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Thank you
Best Storage overall
Thank you very much.
Best staff in the U-Haul business!
I don't like paying extra for after-hours access.
We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.
The staff here are most excellent. Highly recommended.
The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn’t store my stuff anywhere else.
I rented for 12 years never had an issue. Thank you for your great service. Unit 2004
Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)
1
Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).
Very convenient and great service!
Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.
Leslie and Nicole are top-notch employees!
All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,
Can’t park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 𝙰𝚞𝚝𝚘 into your storage. Bill and thank you.
all went well - except for the checking out process
Everyone is always very helpful!
Knowledgeable and courteous Great team!!!
Staff was exceptionally helpful
I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd
Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.
None
This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.
Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.
Great staff and fast turn around.
Na
Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.
Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.
NA
Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!
Great place to store your things!
Pleasant storage experience, everything went easy and smooth.
I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.
The lady who helped me was very helpful and friendly. A delight.
Very friendly staff.
You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.
Helpful, friendly staff! We would recommend and use them again!
Great service and location... highly recommend!
Very helpful
A
very helpful and friendly
So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.
Staff was willing to offer extra help
Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.
Had a great experience
Very clean storage area. I would definitely use and recommend this facility.
Very welcoming and understanding to my needs. Facility was always clean.
The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.
This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.
Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again
very nice people
I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.
Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.
Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.
The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.
The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet
The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don’t use them!!!!
Great to work with!
Good cx service. Store hours could have been better
Everything handled professionally
The employees are polit , courteous. Patient the storage facility is clean
Great guys!
My experience with U haul was the best!
Some wait time due to computer system challenges.
Very friendly crew
Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Thank you
Very professional
Great customer service and support Thank you for making a difficult situation so easy to accomplish.
Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.
I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.
The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.
very helpful
I had professional and timely service
Very positive experience.
Great place!
My UBox came on time
Very pleased.
Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager
Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.
Thank You for your understanding. friendly and professional service.
Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!
I would recommend this storage facility to any of my family friends needing this service.
would still be there if they could keep the power on for the RV 's breakers keep tripping
Great, secure and clean it was perfect for us thank you
Very nice and helpful employees and very clean and well kept....
My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.
I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.
The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.
Great
The staff was extremely friendly and helpful. Service with a smile.
U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.
Very friendly fast and easy service. Will use them in the future.
Very friendly and competent staff.
I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!
I did not actually visit the facility. Their delivery and pick up service was Grand.
Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver
Excellent facility.
Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.
Great service
They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff
The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.
All employees there were very helpful and friendly.
my only contact with this facility was through UBox delivery person Carmen - she was wonderful!
Great job staff!
Thank you for the storage, it was a looooooonnnnngggggg relationship!
Staff was great!
Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.
My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.
Feel like the price wasn’t worth it but they have a nice staff and friendly manager
We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Thank you.
Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.
Helpful and friendly staff
N/A
I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)
Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.
Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!
I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.
The entire staff was always very professional yet friendly as well and made you feel comfortable there. They’re the best
Na
