Customer Reviews for U-Haul Moving & Storage of East Lake

1,990 comentarios

7733 First Ave N   Birmingham, AL 35206
(East Lake)

(205) 833-1208

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 833-1208

7733 First Ave N
Birmingham, AL 35206
(East Lake)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Emily R. 
Clasificación:
4.0

The 26' foot truck we rented was clean but we had some trouble with the brakes. The emergence lights and warning lights kept going off. We had to turn off the engine and restart each time this happened. We had just loaded the truck when it went off. This truck needs to be retired. We have rented from you many times before but this was not good.

MARVIN S. 
Clasificación:
3.0

A lot of my items got mildew and rat droppings everywhere it was supposed to be controlled climate

Johnny H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA C. 
Clasificación:
5.0

Everything was okay I do appreciate everything

CHARLES S. 
Clasificación:
2.0

El cliente no dejó un comentario.

RAFAEL O. 
Clasificación:
1.0

My van was disgusting and the manager let me know (as I walked out the door) that it had no gas and had been stolen for 3 months and THEN spent another 3 months in the impound. It was beat up all over and truly disgusting on the inside. You could tell they just got it back from the impound place and gave it to me that way. It even had STOLEN written large on the front windshield. Will not go there again. BTW there were 2 more vans sitting next to this one but I was not given one of those to drive. When I returned the vehicle, the employee told me she was sorry and to contact the manager but it ends up that the manager was the one who gave me the stolen vehicle to begin with. She even told me that she was confused as to why she would not give me one of the other vans that were clean and fully gassed!!!

Melissa J. 
Clasificación:
5.0

Two furniture pads were missing and the lady checking me out told me I had to report that to the drop off location. She should have done that, not me.

Mary noller G. 
Clasificación:
5.0

Excellent experience. No problems at all.

Jenell E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKrisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

Servicio al cliente de excelencia. Would definitely use again

Demetris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

trinikia j.  |  First Impressions 
Clasificación:
3.0

Trash was left in the bed of the truck and the cab smelled like cigarettes

Zachary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
4.0

El cliente no dejó un comentario.

trinika j.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful.

Leslie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
3.0

The truck had collision damage; a jagged edge right next to the driver's entry door (dangerous). The ignition switch was hard to turn off. I rented a dozen moving pads - I counted both packages prior to leaving the office, one bag was short a pad. When I opened the back of the truck, there was a dozen moving pads strewn about the inside of the truck. My return location was glad to receive 24 pads, because he had none. My rental the previous week (they had no equipment at all) had an appliance dolly inside the truck - It was not -part of my rental agreement - If what I experienced is indicative of how U-Haul controls its inventory, you must lose a lot of items because the locations are leaving rental equipment inside the trucks.

Elington B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jourdan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANANI W.  |  First Impressions 
Clasificación:
5.0

Very good experience. Staff was knowledgeable and polite.

Gary G. 
Clasificación:
5.0

This truck needs to be looked at it was shaking a bunch

Johan B. 
Clasificación:
4.0

My drop-off experience was night and day from pick up. The kind lady who helped us with the return could not have been more helpful or genuine if she tried. Had it not been for her, I'd likely never consider using UHaul to move ever again. I told her about our Oxford experience and thanked her for being so kind and informative- she was mortified I had such an opposite process at pick up. Hire her to manage the Marquis Chevron location in Oxford!!! Moving is stressful- especially when moving cities- customers who hire your company to help take a load off (pun intended) deserve management and personnel who care to assist in doing just that.

Katherine K. 
Clasificación:
4.0

The 2 staff members that I interacted with were great, really efficient, knowledgeable and friendly. They got me in and out quickly both picking up and dropping off. They were five star. The truck had some minor damage and had a brake light out, but the biggest problem was that the cargo door's spring was way too tight and the door would go flying up immediately upon disengaging the latch at the bottom. This led to several incidences of the door getting jammed up between the top of the opening and the bottom of the door by the latch hanging over when the door would get away from people. So in summary great staff, but a truck that got the job done while causing some frustrations.

Billy E W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

I had the best experience as a customer! Not a first for me, but definitely  the best of ALL. I have used UHAUL for everything....Business and or personal use!

Cleotha V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriella S. 
Clasificación:
5.0

I couldn't access a drop box, and uhaul customer service had a 45 minute wait just to speak with someone

Lela C. 
Clasificación:
1.0

This review is for Birmingham area generally: My pick-up time was changed from 7 am to 5 pm with no notification by U-haul. I only discovered this the day before our move when the check in was for a different time than the one I booked that was on my confirmation email. I was on the phone for 1.5 hours the day before our move trying to reach someone who could help-- hung up on multiple times, sent to wrong scheduling office, etc. I was also driving around to independent UHauls because I was told there was nothing available in the area when I went to the location where I was supposed to pick up from. The only reason we got a vehicle at the correct time was because of a cancellation. Moving is stressful enough without getting jerked around by UHaul. Do not use the online reservation and expect your truck to be there at the time you've booked.

Alex L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan R. 
Clasificación:
5.0

Great employees and easy Sunday drop off

Michael J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina O. 
Clasificación:
5.0

Uhaul has one of the sweetest & patient employee working at this location.. She is awesome 🤩

LaStasha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

Super friendly and helpful. Great experience, thank you!

Jason B. 
Clasificación:
1.0

Truck had all the warning signs on. Tire pressure, smelled bad. Front desk worker rude never greeted no one. Just very uncomfortable.

Princess J. 
Clasificación:
4.0

The bar was so low, they basically had to be breathing to be acceptable. The man who checked in my truck was very nice.

Aimee G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
1.0

The drop box was not available for me at the late hours

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vonda V. 
Clasificación:
4.0

Friendly staff, great customer service!

EDMOND J. 
Clasificación:
3.0

My pick up was at Centerpoint. Arrive to my appointed time and to find out no truck was there then they send me to fultondale where there was also no truck available which they told me it was to get send to Eastlake where I had to settle for a much smaller truck than reserved. But the young lady was sweet at the Eastlake location. Could someone contact me please

Tawanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNELL D.  |  Overall Experience 
Clasificación:
5.0

Just had a bad smell from the mices in the units

Petro B.  |  Overall Experience 
Clasificación:
1.0

The location did not have a drop off box and was forced to leave the keys at another location. It took nearly an hour to get customer service on the phone and 30 min for an online chat response. Unacceptable and disappointing.

JENNIFER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie A. 
Clasificación:
4.0

Service was great! Store representatives were very professional and kind which is hard to find these days!

EDMOND J. 
Clasificación:
2.0

Didn't clean vehicle till we got there, were rude when we asked for help, and left vehicle with no gas and very low tire pressure.

Timothy P. 
Clasificación:
1.0

I ordered at a certain location and when i went to pick mu uhaul up they said i had to go somewhere else because the truck wasnt available there. I jad to drivr 17 extra miles.. i also ordered a Dolly and when i got home with the truck they didnt put that in the back. So a customer orders what they need and yall give them whatever yall feel without letting them know of the changes. Horrible experience.

sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny N. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teacha D. 
Clasificación:
5.0

Don't need to improve I just wanted to say the young man and the manager was awesome customer service was excellent haven't seen that in a long time I was very impressed with the way this store was being ran GREAT JOB

tonya D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberlie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

Don't know here if more could be done because I appreciated my Experience, the reason I have returned. thought if something did go to the store and they had No Rentals,, so if you can fix that,👍

Anthony G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tammy H. 
Clasificación:
2.0

El cliente no dejó un comentario.

aaliya f.  |  Overall Experience 
Clasificación:
3.0

The worker she was very helpful. She was very helpful when she connected the trailer to the hitch on my car. Because I've never done it before. I was able to watch her do it. So I'll be able to connect/disconnect the trailer on my own. But the unit my belongings were stored in was disgusting. Mice droppings ruined some of my things. I had to throw away some of my belongings while moving out. I'm pretty sure I'll be throwing away more. Once I able to go through more.

Katherine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim W. 
Clasificación:
3.0

I did the online pickup and the wait time for approval was about 20-30 minutes

Daniel W. 
Clasificación:
1.0

Waited in the return lane for a few minutes. Nobody came to tend to me. I walked in and the worker was at the front counter watching a video on her phone with takeout food on the counter. I told her I needed to return the truck and she took the keys and did not give me a receipt/invoice or anything. I asked for one and she said the system was down. I asked her when it would be back up and she said the system comes on and off and she could not give me an estimate but she would send me an email. I never got my money back for the miles I did not use. I paid for 760 total and I know I only used 750. I took pictures of the mileage upon return and checked the original contract for the original miles.

Archibald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommie P. 
Clasificación:
3.0

The truck was fine. The customer service rep needs more training on greeting and being friendly. Was I guess that's just in your. But the truck was fine.

KATRINA K. 
Clasificación:
2.0

The ramp wouldn't pull out, very disappointing due to the fact of moving heavy furniture.

Jacob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

the was a delay in picking up the equipment by doing the 24/7 check in. also the customer service rep when I went to turn in my equipment was more interested in having a personal phone conversation and playing on her phone than completing my check in on returning the equipment.

Brian F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

Only recommend U-Haul facilities for instead of secondary facilities

Tommie P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Makiya S. 
Clasificación:
3.0

The air conditioner in the truck did not work.

James J. 
Clasificación:
5.0

Do not change drop off location unbeknownst to customers.

Justin J. 
Clasificación:
5.0

N/C

joann S. 
Clasificación:
5.0

Have a variety of trailers on hand.

Cliford M. 
Clasificación:
3.0

Very dirty van. Customer Service rep very unfriendly.

Hartwig R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmell D. 
Clasificación:
3.0

Location is in a "not good" area of town. The first truck I was assigned had a dead battery---thus adding time to my pickup.

Gary B. 
Clasificación:
2.0

The lady behind the desk was very short and rude like I had personally done something to her. The final charge to my card and the amount on my receipt also did not match

Teonne T. 
Clasificación:
2.0

I rented a 4x7 trailer and immediately returned it because it measured 3.5x7, which was smaller than I needed. When I explained it to the manager she said the 4x7 was the outside demissions. I explained the trailer with the ramp also had 4x8 and it was actually 4x8 inside demissions. I felt that some adjustment should have been made.

HERMAN W. 
Clasificación:
1.0

Only one worker. She seemed overwhelmed.. Didn'thave proper tools/equipment to move trailer

Annette P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

Everything is good

Ezra S. 
Clasificación:
5.0

Everything was perfect

Carla H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Volodymyr D. 
Clasificación:
3.0

Fuck you uhaul Thats what

Thomas O. 
Clasificación:
1.0

Well the thing needs a tune up and some back lights terrible truck

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
4.0

Many thanks to Ms Porterfield for her persistence and expertise in handling the discrepancy to my bank account!!

Earnest W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abeeku M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
5.0

Everything went well. No complaints

Anthony T. 
Clasificación:
1.0

I was charged for gas that was not initially in the truck even after showing a picture of the tank I took as soon as I entered the vehicle I was told it didn't matter because I didn't verify but, the person who helped me and my mother did not once tell me about The verification process that I was supposed to do also not only was it driving like it needed maintenance but, I had to stop and buy a broom to clean out the truck before putting my stuff in

jasmine T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artemia H. 
Clasificación:
5.0

The online check in wasn't as seamless as what I would have liked- The steps to approve my rental was weird. I don't know why I would ever need to provide you with my employers information or upload a passport.

Mark G. 
Clasificación:
3.0

When returning the equipment the u-haul app would not upload the picture of the odometer. This did not work on Android but it did work on iPhone, a large over sight. The drop off location also did not have a return box for the key, from what I could tell. Overall the drop off experience was very negative.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHARNICE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kachanta m.  |  Overall Experience 
Clasificación:
5.0

Have been with U-Haul for some time. Management and Staff are very Helpful.

Samatha E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tommie h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracey M.  |  Overall Experience 
Clasificación:
1.0

Just nasty my tvs got stolen .my lock was cut n removed for nothing.. rat infestation bugs just nasty mildew

Cathy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mandi c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

frances a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrice C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mandi c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrice C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANISHIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashannon C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B.  |  First Impressions 
Clasificación:
3.0

Well, I spoke with someone within 5 days of getting the storage unit letting them know that we moved out of it. I rented a U-Haul from the Centerpoint location. I hate that it wasn't put in the system properly stating that I didn't use the unit for a full month. Other than that, everything was fine.

LATAUNA M.  |  Overall Experience 
Clasificación:
1.0

I didnt get my truck until 2 hours after reservation time so i missed my movers. I had to be out of the house the next day and because i missed my movers, my family and i had to move our things ourselves. Customer Service said all they could do was extend the truck to 24 hours but because it was us moving our own things, we are still not done! Some of the staff are very careless, their customer service SUCKS! And to top it off, the uhaul is currently stuck in the mud SMH

ROSHUNYA W.  |  First Impressions 
Clasificación:
3.0

I was not pleased with the size of the unit. iIt was advertised as being larger but the actual space to be used is smaller. The explanation was given that the price reflected that. Had I known that I would have not rented. The manager is very professional and nice to deal with that was the reason I chose to rent after renting a trailer. When I arrived and found that the unit was misrepresented and not all the 6x8x6.5 area was useable, it was too late for me to switch. I requested a price accommodation from customer service and the store and was denied. I am not satisfied and I would like to discuss this matter with a resolution.

BRIDGIT D.  |  Overall Experience 
Clasificación:
5.0

The lady that assisted me was fantastic. I don't remember her name but she closed yesterday 5/31. Even turned the fan towards me when I complained about being hot.

LATAUNA M.  |  First Impressions 
Clasificación:
5.0

Thanks for the first month free

Christine b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

lisa s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles M.  |  Overall Experience 
Clasificación:
5.0

I had my storage for 4 years I never had any problems great customer service staff was polite and help thank you for all you do I'm blessed to have a home built and will be relocating .

ROBERT W.  |  Overall Experience 
Clasificación:
4.0

Pretty good

Kenneth J.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping me

Verna M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tenika B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

april j.  |  First Impressions 
Clasificación:
3.0

Staff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated

Ronda h.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Marquis S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Dave B.  |  Overall Experience 
Clasificación:
3.0

There are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.

Dave B.  |  First Impressions 
Clasificación:
5.0

Great staff and management! Thanks so much for everything Eastlake UHaul.

STEPHANIE B.  |  Overall Experience 
Clasificación:
5.0

Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!

Marche' G.  |  Overall Experience 
Clasificación:
5.0

Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!

Marche' G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorris S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa J.  |  Overall Experience 
Clasificación:
5.0

Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me

regina s.  |  Overall Experience 
Clasificación:
5.0

Every is very nice and friendly and helpful

lesia b.  |  First Impressions 
Clasificación:
4.0

need longer night hours for access for working people and on weekends.

Lutricia B.  |  Overall Experience 
Clasificación:
5.0

service rep was very competent and was intent on making this a pleasant and productive experience

Dorris S.  |  First Impressions 
Clasificación:
1.0

Staff was very nice except Marissa the new Manager.

Margaret W.  |  Overall Experience 
Clasificación:
5.0

Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.

Sharon L.  |  First Impressions 
Clasificación:
5.0

The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6

Tracey M.  |  First Impressions 
Clasificación:
3.0

Very good used them all the time

JESSICA P.  |  Overall Experience 
Clasificación:
4.0

No problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.

JENNIFER D.  |  Overall Experience 
Clasificación:
2.0

Customer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service

Gwenlyn B.  |  Overall Experience 
Clasificación:
4.0

No additional comment

JEFFREY F.  |  Overall Experience 
Clasificación:
5.0

They were very courteous

Diane J. | Reservación
Clasificación:
5.0

Great job and keep up the good work

Friatina W.  |  Overall Experience 
Clasificación:
5.0

They was really friendly an helpful every time i needed help they was rite there when i needed help

james b.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and respectful. They made everything simple and understandable

Juniel R.  |  Overall Experience 
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