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I tried to return the truck the night before the young lady that was there refused to take the truck did not even try to help me at all was very unhelpful she is not customer service material at all. She was more interested in being on her phone than helping me
None
Make sure the opening attendant is at work
It was confusing yo get emails directing me to so many pick up locations at the last minute. It was also confusing to have me drop in different locations.
Thanks for helping me
I reserved my truck online. The constant pressuring to sign up for accident coverage as I registered online felt like scare tactic. It greatly lowered my opinion of Uhaul. It was apparent that Uhaul's online registration was using unreasonable tactics to pressure customers to sign up for and spend money on unnecessary coverage.
I use the truck less than 8 hour and went 50 miles and was charged 123.00 for the rental not what you advertise iwould like to know why I put the gas back in truck no damages or cleaning needed to be done so please tell me why
I placed my order through the app and my pick location was changed and equipment I requested was taken off. When I got there I asked for a dolly and the rep told me they didn't have any but they did. I am very I pleased with my order being changed and me not being asked first.
The location was fine and customer service was great. The age of the truck had over 95,000 miles on the truck. The steering may need some service because the steering was very loose and you needed to turn the steering wheel a lot to make a normal turn. All four back tires may need air as well. It seemed the truck has seen its better days.
I was having trouble with the mobile check-in process, so I went inside to ask for help. The associate (I wish I had gotten her name!) was friendly and knowledgeable. She assisted me with check-in, and explained clearly to check the vehicle mileage and the drop-off process. Her help was indispensable - highly recommend! About the equipment: the van displayed a "change engine oil" message as soon as I started it. It also felt like the tire alignment was off. Regardless of these issues, the van drove well overall, and it was very clean.
I am very upset and will never use Uhaul again. On top of being charged for something I didn't use, I was double charged. Only to be offered a freaking $5 gift certificate. Horrible
Do not wont pay for insurance drive er damages
Those working at this location are always very helpful. This is my "go to" location for renting equipment and installing hitches. I never have a need to question the safety of the equipment of any connections. This is a model U-Haul office for every U-Haul business.
I couldn't get the app to work to take pictures of the bad spots on my truck. The truck also smelled badly of cigarettes. Overall it was a fine experience. We got moved and the truck was exactly what we needed.
Moving company damaged our stuff
Get better employees
I was charged extra and wasnt informed. My bil total was different than what I was told
The mobile/smartphone renting feature was not functioning properly, and there was no one at the store to assist in renting the vehicle. Whoever was working the store that day taped a note to the door stating that they had gone to the bank and would be back later.
Online check in worked very well. Cut check out time in half. Spread the word!
Everything went well and seems to be good like it is
I am always pleased with the personnel at this Uhaul rental location. They are always very professional, fast, and pleasant. If they can't help me (which is rare) they help me locate what I need.
Staff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated
After verifying online that we could reserve a truck at a specific place and time, we were informed via text one hour before scheduled pick up that our place and time had been moved. This delayed several other services from happening on that day. The online check in did not work and the office staff was not helpful in resolving this until we were ready to cancel. We returned the truck on time and according to the office sign someone should have been there. Once again the online check in did not work. We had to call the 1-800 number to properly return the truck and it was marked as 20 minutes late on our receipt. We did everything within our power to hold to the agreement. U-haul did not and made this much more complicated than necessary. I don't believe this is a location specific problem. I feel that U- haul International Inc. needs to do a better job of it's operating procedures.
I was charged twice for two hours of service for the tow dolly can't get in touch with anyone at the office so I have to go back over there and drive all the way back over there to dispute this will never recommend this to anyone else
Outstanding customer service. Highly recommended.
Easy and fast. A great place to work with
Nothing leave well enough alone
When dropping off my equipment it was a hassle. I had 3 pieces of equipment that I rented. This was the last one that I dropped off. When I got there after a full day of dropping equipment at 3 different locations all across town there was a sign that said the customer service rep was gone to the bank. With no expected return time. I was frustrated that I had to wait to drop my equipment off. When she finally returned she was helpful and got me on my way quickly.
The Young Lady Was Awesome and Very Great in here Customer Service.. She needs a Promotion... I LOVE UHAUL...
The nice lady walked me through everything and it was as easy as anything I've ever experienced. She was pleasant, knowledgeable, and spot on.
Went to first pickup which was on my paperwork. Then they sent me to another place. Gave me wrong address. They loaded trailer at wrong address then had to take it off so I could go to right location. Got to correct place and the trailer had a broken strap on it so had to wait for it to be replaced. Took me 4 hours to get the trailer.
We did not appreciate how we scheduled 10 days in advance to pick up our truck from a different location and the day before we were moving we were scheduled to go to a different location at a completely different time. We don't understand what the point of making a reservation is. The worker at our location was very nice, but is not in a safe part of town which is why we specifically requested another location.
This location was terrific! The problem is I had a "reservation" at another location. When I got there, they didn't have anything for me!!! I had to drive 40 minutes away so get what was "reserved" at the original location. Reservations obviously don't mean anything! Also, what about the $50 reservation guarantee? I was get to $50 if they didn't have what was reserved. Didn't get that since they found another one - even though it was 40 minutes away. Should have given me my $38 rental for free since I had to go around the world to get it. But like I said, experience at this one location was great.
I think her name was Stephanie, but young lady who assisted us at the drop off location was extremely friendly and helpful! Outstanding customer service!
Super nice and helpful
Reserved and appliance dolly and it wasn't available. Truck lagged like the transmission was gonna go out. Manager on duty was very uncompromising and did nothing to try to accommodate. She sat on Facebook while the guys in the store tried to resolve my issues.
The payment has been ran on my account twice and was charged for damages which is supposed to be refunded so we will see about that
Stop getting over on people. First y'all charge 39.99 for the truck(1) then you charged 99cents a mile(2) then we have to put the gas back in the truck(3) that's too much
Clean your trucks
N/A
Wash the van before renting it out and make the app work more user friendly
We ordered a hand truck at the same time we reserved the trailer. When we arrived for pickup we were told there were no hand trucks available. We were not notified at the time we made the reservation nor prior to our pickup time. This was extremely inconvenient for us. We had to search various places, which was time consuming, to find a hand truck (and not at a UHaul dealership). Not reliable
1. I found a *used* facemask on the dash under the window after I drove off the lot. 2. My phone battery died en route to return the vehicle, preventing me from checking in online, and resulted in me having to pay an extra $20 charge for overnight return.
There are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.
Great staff and management! Thanks so much for everything Eastlake UHaul.
Nothing customer service was wonderful
The young lady who helped me get my trailer hooked up took my man card. I'm glad to give it up. She was kind, professional and knew what she was doing. Friendly and understanding. She was very impressive and taught me a few things. Ten points!
I returned the truck after hours. The convenience of this is awesome!
Just keep up the good work ! Hands-down the best location I have come across for any and all of your moving and storage needs.
I don't know of anything. Always love my experience here.
The guy that helped me was the epitome of customer excellence. Very prompt, educated, and courteous. He was in the store a lone, and was so prompt he helped both customers out without a long wait.
This is not a good part of town. I dropped the unit off and had to take bunch of pictures just so I could return it. This just draws attention to the only white guy around at 7:30 PM Saturday night. This could have be a very dangerous situation. Please don't misunderstand me, the people working there were great - it's the return after-hours process that was really bad.
When I returned the van the employee was on her cell phone through out the transaction.
The Young Ladies Who Work When I Visit The Store Are Very Nice and Helpful. Thank U. Stay Safe.
Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me
Every is very nice and friendly and helpful
need longer night hours for access for working people and on weekends.
service rep was very competent and was intent on making this a pleasant and productive experience
Staff was very nice except Marissa the new Manager.
Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.
The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6
Very good used them all the time
No problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.
Customer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service
No additional comment
They were very courteous
Great job and keep up the good work
They was really friendly an helpful every time i needed help they was rite there when i needed help
The staff was very professional and respectful. They made everything simple and understandable
