Customer Reviews for U-Haul Moving & Storage of East Arlington

7005 comentarios

2901 E Pioneer Pkwy   Arlington, TX 76010

(682) 200-1090

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(682) 200-1090

2901 E Pioneer Pkwy
Arlington, TX 76010

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby J. 
Clasificación:
5.0

Fast and prompt service. Friendly and easy going staff.

Maria B. 
Clasificación:
3.0

The transaction was fast and easy to return everything.

GIANA M. 
Clasificación:
5.0

Everyone was very friendly when I rented my U-Haul. Customer service was really great. On the return however, the gentleman saw us coming in to return and walked away from the desk. Overall my experience was wonderful.

LAQUISIA QUINTA H. 
Clasificación:
5.0

Very helpful personnel.

Ramon R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mariangel G. 
Clasificación:
5.0

Upon receiving the unit it smelled heavily of cigarette smoke; it made me nauseous. Other than that I had zero complaints. The young man who checked me in/out made the process easy-peasy; that sole fact is appreciated. Thanks so much!

Renee R. 
Clasificación:
3.0

15' truck engine very noisy, it's need the muffler check or repair.

MINH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coco B.  |  First Impressions 
Clasificación:
5.0

Nothing. 3 different customer service agents gave us excellent service as we were trying to get specific equipment together at the same location and went back and forth until there was a location close enough to us with the equipment we asked for on 2 different dates! Great job y'all.

JAMES B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

Great experience

Christopher S. 
Clasificación:
5.0

Easy drop off.

LORRAINE B. 
Clasificación:
5.0

The manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.

Carmen G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Evaristo N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto D.  |  First Impressions 
Clasificación:
5.0

Nothing at all.

Christopher M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAYVON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD N. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaVele R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELMO S. 
Clasificación:
5.0

The staff where helpful and kind. I liked that the staff walked me to my storage unit so that I could get acclimated to the facility. Very friendly and nice staff. All of the staff was helpful.

Dinetria Grace S. 
Clasificación:
5.0

The best location and people

Terri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

birtha B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulette A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SORIYA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn K.  |  Overall Experience 
Clasificación:
5.0

I had a great experience. Quick check out/check-in.

Suzanne R. 
Clasificación:
1.0

Driver side mirror was not working properly when I picked up. I had to constantly move it back into position while driving in order to see properly. When I returned the vehicle it was discovered that it was broken and I had to pay for it. The vehicle itself was dated and in need of an upgrade. One of the employees was very rude and condescending asking “what the hell did I do to mess the vehicle up” or “what did I hit”. I will not use this location again or maybe UHAUL in general because of this experience

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela T.  |  Overall Experience 
Clasificación:
5.0

Your people were good. Tell them to keep it up

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

All good … thank you

ERIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mira B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

Louisiana need too do better TX did a great job people on site working and cleaning truck they care about there coustomer safety when renting due too COVID rate 100%

Victoria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUISHA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTIE G.  |  First Impressions 
Clasificación:
1.0

They clearly do not explain everything before handing you the keys. I was given a truck that had a broken side mirror. Which is definitely not safe driving.

Derek T. 
Clasificación:
3.0

I usually have had very good experiences with U-Hual. However this time really disappointed me. I still can not believe they would toe my truck and damage my very expensive refrigerator.

Sanders W. 
Clasificación:
5.0

Keep up your great Service. Thank you Erin.

Sandra jose M. 
Clasificación:
5.0

Hire more people like Lori. She was very helpful and kind. Lori went over and beyond her duties. Gracias

Desmond D. 
Clasificación:
5.0

This was the best moving experience ever. Dropped off and picked up when they said they would. Only thing that could have been better was they gave us an arrival date of 14 days from pick-up and it was really 3 days. We could have had more time to pack (to stay within the 30 day window) with a closer quote. Overall would 100% recommend to anyone!

Debbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRISON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol R. 
Clasificación:
5.0

Hired more people was the second time this week that I rented a pickup truck but the back of the truck was dirty other than that was okay

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl J. 
Clasificación:
5.0

Excellent customer service!

Erik P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Von Celle C. 
Clasificación:
5.0

General manager awesome !

Jesse S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
1.0

The pickup truck was totally crashed and nasty on the inside. Looked like it was never cleaned in between customers.

Dianna W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELODY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
5.0

Everyone was so busy when I arrived to pick up but they got me hooked up and on the road in no time.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA J. 
Clasificación:
3.0

When I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!

Joanne J.  |  First Impressions 
Clasificación:
1.0

I am owed money back and need a refund for the Ubox delivery and moving help transactions of $804. These people showed up with one box at a time, no equipment, pads (which I paid for ) and didn't properly wrap my stuff. I have scratches on almost all my furniture, a broken tv, water damage, and soiled mattress. They also charged me additional mileage for them having to go get the boxes one at a time. I ended up canceling the last ubox, renting a uhaul 20 ft truck and moving the rest of my things by myself, which took me two days and costs me extra money. I'm diss appointed with uhaul because I have not been able to reach customer service by phone due to super long hold times. Treeva Rose 678-516-8693

TREEVA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie J. 
Clasificación:
4.0

I made my reservation a month in advance for a specific vehicle at a specified location, but they sent me to a location that was 30 miles from where I requested . This was a MAJOR inconvenience and very poor customer service.

Terry F. 
Clasificación:
5.0

Staff was helpful, friendly, and professional.

JONATHAN S.  |  First Impressions 
Clasificación:
5.0

Gentleman who waited on us was super nice and took excellent care of me,and every one else,he was by himself til 8 highly reccomend using this location 💯

Chyril W. 
Clasificación:
1.0

My contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not

Ashlee H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Just keep the type of employees you higher service was great

OTIS D T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Willie C. 
Clasificación:
5.0

U-Haul has never failed me even at a last notice. That's why I only use U-Haul.

Ronald J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory E. 
Clasificación:
5.0

So far so good- easy peasy to work with

Kyle P. 
Clasificación:
5.0

The manager and the sales clerk were great, very helpful

Rosalia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheronda P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jordan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN P. 
Clasificación:
5.0

Have more help in the store

Terri H. 
Clasificación:
5.0

I can't remember the guys name but I believe he was the manager.he was so helpful, friendly and professional. I would definitely recommend this location

ANTOINETTE R. 
Clasificación:
5.0

What's going on 2 years and had no problem so far.

Patricia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
5.0

I wish I knew their names, but they were working the customer service desk on Sunday 7/25 (if that helps). Excellent customer service, this may be the only UHAUL I rent from. I'll definitely use this location again.

KATHLEEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
1.0

Understaffed facility. I've never seen a business so poorly operated

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARRON N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachael P. 
Clasificación:
5.0

Great for pick up and drop off!!

Nastashia T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alma V. 
Clasificación:
4.0

Storage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.

JUAN D.  |  Overall Experience 
Clasificación:
4.0

I reserved the trailer and got it the next day. The equipment was good condition but need sweep through clean the foot still has debris from the previous renter. Customer service need more friendlier and explain better how to drop the equipment during off hours. I think The price quiet expensive for the typical Unhaul equipment rental

Tran C. 
Clasificación:
5.0

They were very helpful

DANNY M. 
Clasificación:
5.0

So far so good !!!

kyle P. 
Clasificación:
2.0

Your Road side assistance service is either insensitive or non existent.

Chiagbanwe O. 
Clasificación:
5.0

El cliente no dejó un comentario.

pamlea r.  |  Overall Experience 
Clasificación:
5.0

Great Location and very Friendly Employees!!!!

Verna F. 
Clasificación:
5.0

Lori - personnel- was amazing. She was extremely helpful and professional. I greatly appreciate her.

CONDA R. 
Clasificación:
5.0

I have always liked the professional and fast place

JESUS A. 
Clasificación:
3.0

Horrible experience. I am still frustrated that I was treated so poorly and the equipment was so terribly maintained.

Brian L. 
Clasificación:
5.0

Nothing everything here is built to perfection yall keep the good works

Tony V. 
Clasificación:
5.0

This van wasn't cleaned would have been nice if they would have clean it before was given to me there was few receipts on top of the dashboard also I think was one or two cover mask that were used and someone left it in there yeah so that wasn't really cool

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORAS J. 
Clasificación:
5.0

Bueno

Gamaliel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorgette S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BINOY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
5.0

Remind me in person, not just by text, to document existing damage.

Dale R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashour K. 
Clasificación:
3.0

Entrance and Exit was a little confusing, based on the Arrows on the ground I exited via the entrance because I could not find the exit.There was already equipment in the Check-in area but not any employee stationed there. After I started to enter the location building, a helpful member of the staff stopped me and was able to get the trailer checked in rather quickly.

Thomas Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHANIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luz M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra R. 
Clasificación:
3.0

Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!

Danielle J.  |  First Impressions 
Clasificación:
5.0

Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.

Mark G.  |  First Impressions 
Clasificación:
5.0

Lori you are the best thank you for ur help and kind

Erica M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D.  |  First Impressions 
Clasificación:
5.0

Thank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊

suzan t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Annet M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNATHAN W.  |  First Impressions 
Clasificación:
1.0

One of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the cameras

Cor'nea T.  |  Overall Experience 
Clasificación:
5.0

Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!

MICHAEL B.  |  First Impressions 
Clasificación:
5.0

Everyone I worked with at this location was great. Very friendly.

Vicki P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda R.  |  Overall Experience 
Clasificación:
5.0

The GM has been extremely helpful with knowledge and service

EZELL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STAFALON L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NAUTICA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonia R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY M.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly, helpful, and treated customers like people and not just numbers.

LAQUISHA ANN M.  |  First Impressions 
Clasificación:
5.0

The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.

Sonya G.  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Carolyn D.  |  Overall Experience 
Clasificación:
5.0

Everybody was courteous of our needs.

Yolanda R.  |  First Impressions 
Clasificación:
5.0

Management was awesome. Happy to have picked this location.

WILLIAM JONATHAN S.  |  First Impressions 
Clasificación:
2.0

Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours number

Cheyenne M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kyrra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BONITA B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Belinda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn s.  |  Overall Experience 
Clasificación:
5.0

Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I've learn hard way for waste all my money. Thanks for not make my stuff lose.

Twila J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ichia T.  |  Overall Experience 
Clasificación:
4.0

For the storage there are cheaper prices available but I guess it's competitive.

AMANDA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kareem r.  |  Overall Experience 
Clasificación:
5.0

The lady that help me was absolutely was wonderful

cecilia k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angimero L.  |  First Impressions 
Clasificación:
3.0

I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.

Luz M.  |  Overall Experience 
Clasificación:
5.0

Your staff are friendly. Keep up a good work and excellent service. Highly recommended

Evaristo N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn s.  |  First Impressions 
Clasificación:
3.0

This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you'll definitely be screwed!

Christy S.  |  Overall Experience 
Clasificación:
3.0

The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn't like it bcuz there was only 1 door to access it. I will most likely choose a different location

Tabitha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon G.  |  Overall Experience 
Clasificación:
3.0

Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.

Marvin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAWA K.  |  First Impressions 
Clasificación:
4.0

Will always use for my storage needs best cleanest units

Shelia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria C.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was losing some items in the flood. Aaron and staff was the best.

ANGELA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quiana B.  |  Overall Experience 
Clasificación:
5.0

Young man very helpful would recommend to people very pleased.

terry r.  |  First Impressions 
Clasificación:
5.0

We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.

Clemmie C.  |  Overall Experience 
Clasificación:
5.0

Everybody at this location deserves a raise. And keep up the great work

Willy F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SEQUELA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vignesh R.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer service

Anwar A.  |  Overall Experience 
Clasificación:
4.0

The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He's a one of a kind guy that deserves recognition.

Earnest R.  |  Overall Experience 
Clasificación:
1.0

You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get back

Jerrionne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M.  |  First Impressions 
Clasificación:
5.0

Good people

Edna B.  |  First Impressions 
Clasificación:
5.0

Very pleasant and helpful

heather l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvella R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

swader h.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.

Maria D.  |  First Impressions 
Clasificación:
5.0

The staff were friendly and helpful. It's been great service

Amr H.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful.

Ruciana L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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