Customer Reviews for U-Haul Moving & Storage of East Arlington

7,323 comentarios

2901 E Pioneer Pkwy   Arlington, TX 76010

(682) 200-1090

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(682) 200-1090

2901 E Pioneer Pkwy
Arlington, TX 76010

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I was promised a storage unit by the time I would get to my destination and there was no storage units available. They ended up giving me one that not even a couch would fit. How do you expect to fit a 2 bedroom apartment in a storage unit where not even 1 couch can fit. Plus they didn't bother helping me all they said was too bad, they should have told me that since the beginning so that I could look for something else but instead insisted for me to purchase insurance and a lock. I had to end up paying $250 in another place to get a storage unit. I completely don't recommend this place. U-Haul should have at least tried to help me since it was their mistake for not knowing about what units are available before promising to customers.

Micaela C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Victoria T. 
Clasificación:
5.0

From pick up to return the 3 customer representatives I worked with were outstanding. Very friendly and knowledgeable about U Haul procedure. I could not have been more pleased with my rental experience. Please thank them again for me. Hey, give them all raises!

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oasis S. 
Clasificación:
5.0

Stay open longer and add more employees...

Ricky L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby H. 
Clasificación:
1.0

Drove a hour to this location since it was the only location that had a 5x9 open trailer available. When I got there I was told the system had a “glitch” and they didn't have on but I could take a closed trailer. I had paid people eating on me to help me load it so I have it a try. I drove a hour back some and what o needed to move was too tall for a closed trailer. I drove a hour back and asked for a credit so I could rent a open trailer next weekend and was told no. When I asked for a number to call they gave me the corporate #, laughed and said “good luck with that”. Terribly ran location. Never seen anything like it, unorganized and unprofessional. I've rented over a dozen uhauls but this one was my last. Someone needs to get involved and see what's going on at that location, it's a disaster. 5 hours, $41, plus gas and the guys I paid to help me load down the drain

Tyler Y. 
Clasificación:
4.0

This store is a cheat. They cheat from Gas by putting the gage in between half tank and full tank without anyway to determine how much you've used. Why don't you leave in full tank so customer can bring Truck back same way. They cheat me so much.

ola O. 
Clasificación:
2.0

I arrived at 9:30 to return my rental van, yet when submitting the miles/fuel photo, the App for some reason wouldnt upload it and had to ask an attendant to help. Was really hoping the return on app would be seemless as it would given me peace of mind. Once I received my receipt, it listed return time of 10:35, almost an hour later than when I was onsite.

Ismael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette R. 
Clasificación:
2.0

The trucks AC cut out 3 times, the transmission had multiple occurrences that it would not go into reverse or shift efficiently. The truck was in pretty rough shape and when we returned the truck with 38 unused miles we were still charged for the full 371.

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
1.0

Poor customer service employee were not trained enough to complete the transaction.

Naeem S. 
Clasificación:
3.0

The original equipment I wanted wasn't available so I took the next option available well my tail light went out within the first hour I called the roadside assistance that I paid for and no help

Sylvia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
3.0

Ac didn't work was to hot to use the truck had to get a different truck at a different location

felix M. 
Clasificación:
1.0

Poor customer service from start to finish

Keyla V. 
Clasificación:
5.0

Thanks to Mr Danny and the gal at the desk. Very helpful!

Mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra W. 
Clasificación:
4.0

Despite not having reserved equipment, the General Manager Carmine made sure another location brought it over quickly. Also accommodating in allowing changes to a reservation.

Brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie C. 
Clasificación:
3.0

It was after hours drop off, so cannot say much

Mumtaz K. 
Clasificación:
1.0

The truck needs to be trashed or seriously repaired. Alignment, control arms, transmission, brakes were horrible. I couldn't finish my move because the truck was totally unsafe to drive on the road. I had to drive in back roads, no highway. 45 miles per was a little safe, 60 was unheard of. I need my $$ back based on my experience of renting your truck. Some of the employees knew that the truck was wrecked out. TOTALLY UNSAFE FIT ANYONE TO DRIVE!!!

Vickie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
4.0

El cliente no dejó un comentario.

antionette S. 
Clasificación:
5.0

Air conditioning in truck needs to be inspect it before is released

DAVID L. 
Clasificación:
1.0

To talk to customer with respect. Also had an issue about my rental and they were not very understanding about what happened. They took off my rental and didnt even inform me so when i went to pick up the truck it was not available.

Michelle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

The Uhaul Dallas, Traffic Department was very helpful in locating a 26-ft truck for the company. Thanks.

Richard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATISHA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

shamico L. 
Clasificación:
5.0

Not have gas my truck was empty and office said have gas

Griselda D. 
Clasificación:
1.0

Put some one in charge that actually cares about customers.

ROBERT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph T. 
Clasificación:
5.0

I like working with you

Florent B. 
Clasificación:
5.0

N/C

Quatoma M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDYLIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill T. 
Clasificación:
1.0

I need to be compensated for my trip for putting other peoples lives at risk due to the negligence of this company

TORI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEA A. 
Clasificación:
1.0

Poor customer service very rude i did not finish moving no a/c in truck

jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos S. 
Clasificación:
5.0

Extraordinario servicio al cliente 

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMIKA M. 
Clasificación:
5.0

Everything was okay.

Eddie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

The issue On the truck eas the A/c is wasn't working and it was really hot

Xiomara V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kassandra K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Osvaldo A. 
Clasificación:
5.0

Uhaul as a company is garbage. This location is is incredible. They made up for the terrible experience uhaul gave me.

Todd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul H. 
Clasificación:
5.0

Michael was a great help. Thanks!

Chris F. 
Clasificación:
5.0

N/C

ONIX A. 
Clasificación:
3.0

The "no wait in line" is not true at all. I definitely waited in line and was never even greeted when I entered the location to get my key. The drop off was rather annoying as the website froze and caused me to start completely over. I would have liked for the gas to have been easier to show at pickup. The sliding bar was never actually accurate. Thankfully at my dropoff a very courteous gentleman asked if I needed help and assisted me with the dropoff and made it a lot quicker and smoother.

Donnetta I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUSSEF Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohanda W. 
Clasificación:
5.0

Tamira the manager at the Arlington Tx Pioneer store is very effficient and helps multiple customers at one time!

donna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon G. 
Clasificación:
5.0

Everything was great except for the maintenance of the vehicle. The brakes we very very bad.

Stephan B. 
Clasificación:
5.0

Ms Tamire and the crew are the Best, Thank you Uhaul Mike Burgess

MICHAEL B.  |  Overall Experience 
Clasificación:
1.0

Im not sure if it was the location! But in general it was a joke the whole experience. I reserved on line days in advance, we are non profit, we organized almost 20 people to help to move another organization. That is why we organized it very well. Then you changed my location to another location 20 minutes away couple days in advance. I agreed. Then the exact day driving from almost one hour away, my wife called to confirm, she dropped me off in the location and what a surprise! The truck I reserved wasn't there!!!!! We lost more than an hour figuring out what to do, finally the lady there helped us to have two units of 15 ft instead of 26 ft I reserved and YOU didn't have. Then almost another hour to change location to drop the trucks since everything got complicated because you didn't have the truck I reserved days in advance. You ending charging me 6 or 7 dollars more for that!!!!!!!!! Plus you weren't able to give us the Tax Exempt! Very very disappointed!

Antonio P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andriette A. 
Clasificación:
4.0

The inside of the truck in the floor board was dirty The back of the U-Haul looked dirty like it needed wiping out.

Natalie H. 
Clasificación:
1.0

Poor customer service and the girl that helped us was very rude and was talking about my sister to another co-worker while she was still inside the store.

KIMBERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo L. 
Clasificación:
1.0

They over charge me I put more gas in the truck than it was they charge me 170 dollars in gas charge less that 30 miles for the hold rental

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabrielle m.  |  First Impressions 
Clasificación:
1.0

Gave me the keys to the wrong truck, then they could not find correct truck. Personnel was lazy just put dolly by front doors and said there you go. If I every need to rent a moving truck again will try to avoid using U-Haul. U-Haul should have left my pick up location at the Harris Road, have received good service there before.

DANIEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUVENA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra C. 
Clasificación:
1.0

Horrible, unprofessional!! I was informed that the company had one-way trucks only which costs me $100+ (One way rate), but after I checked out I received a text saying it was an in-town truck and to return to pickup location. Which I should have been charged a in town. I asked about a refund and was advised to call corporate! Ridiculous! Called 1-800 number and Natalie was very rude! She even hung up in my face and rather than call me back she started sending text messages. Horrible !! Copy of message below: From U-haul: A customer action file has been requested, this request can take up to 72 hours. Someone will contact you to let you know the status. Also- my headset died but I am working on your customer action file, which means its a form to get the managers awareness on the situation to try to get approval for the refund. This will most likely send you and email once I'm finished.

Kevin C. 
Clasificación:
5.0

Best damn uhaul I ever been a customer. The staff was awesome everyone was so nice !!! Will definitely use this location again based on the way I was treated !!!!

Kiara S. 
Clasificación:
5.0

This was a U-Haul branded location and was very well suited for picking up and dropping off trucks.

Garrett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
1.0

Service was poor. trailer was behind a lot of other equipment. rep would not go get a trailer dolly to remove trailer and would not move equipment out of the way. Took 30 minutes of maneuvering to get trailer out of lot. Trailer was in poor condition. straps were wore out. trailer jack was missing handle screw, and strap levers were very difficult to work. Drop off UHaul removed trailer from rotation.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kali P. 
Clasificación:
5.0

El cliente no dejó un comentario.

karina h.  |  Overall Experience 
Clasificación:
5.0

The stuff was amazing.

sherrica b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

eric F. 
Clasificación:
5.0

Very great service!

Taqola P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Doris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

antwoine s.  |  Overall Experience 
Clasificación:
5.0

Everyone in the was professional and give A1 service.

Tristan F. 
Clasificación:
5.0

I had a great experience with the staff.

Charles C.  |  Overall Experience 
Clasificación:
4.0

The area in the alley way had a lot of scattered trash and the dumpster was full. Otherwise the customer service and facility was good.

Ayesha B.  |  First Impressions 
Clasificación:
5.0

No improvement needed

JENNIFER P. 
Clasificación:
2.0

My code did not work and there were no ramps to the second floor. Also no elevators were in the Building.

Charles C.  |  First Impressions 
Clasificación:
1.0

The mileage was off by about 18,000 miles, rear flat tire warning, & the employees didn't walk me to the 10 foot truck to even know which one it was. The check engine light came on after I drove it for about 1 hour and 15 minutes. 0 stars if I could.

Dalton C. 
Clasificación:
5.0

Great service. Wonderful staff.

Roger H. 
Clasificación:
3.0

Get rid of the checkout process on the web, you should be able to drop the key and go

ramona W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
2.0

The staff members are not not professional. They are rude and display very bad attitudes. Not helpful even when they are required to be. Very poorly ran location. The staff really could benefit from customer service training.

Taniquia B.  |  First Impressions 
Clasificación:
3.0

Inspect equipment and maintenance

PRINCE M. 
Clasificación:
5.0

Good job!

Joe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

wendy l.  |  Overall Experience 
Clasificación:
5.0

The staff that was there was very friendly. Don't know the new staff.

MARDA M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary lu R.  |  First Impressions 
Clasificación:
5.0

The staff was amazing!

Charessa G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AMECIA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rayzean W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marquette G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F.  |  Online Move In 
Clasificación:
5.0

Very helpful & friendly

LINDA R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rayzean W.  |  First Impressions 
Clasificación:
5.0

Thank you for your service

LYNETTA M.  |  Overall Experience 
Clasificación:
5.0

Great place. Will recommend it to anyone and everyone. Thank you for the awesome service.

Ronald J.  |  Overall Experience 
Clasificación:
5.0

The stuff was very friendly and kind. Nothing but smile on their faces when assisting me. Semja I believe his name was help me out a lot! I'm new to the area and he didn't mean answering questions I had. Thank you all again.

Adrina P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi B.  |  Online Move In 
Clasificación:
5.0

I called in and I loved the customer service. ¡Gracias!

JOY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL F.  |  First Impressions 
Clasificación:
5.0

Great Management. Aaron is always available to do a great job

BONITA B.  |  Overall Experience 
Clasificación:
5.0

The young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee

Clem S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamya M.  |  Overall Experience 
Clasificación:
5.0

Los empleados son muy atentos

SUSANA G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasmine R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latyvia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Coco B.  |  First Impressions 
Clasificación:
5.0

The manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.

Carmen G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Evaristo N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUISHA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTIE G.  |  First Impressions 
Clasificación:
5.0

General manager awesome !

Jesse S.  |  First Impressions 
Clasificación:
3.0

When I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!

Joanne J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful, friendly, and professional.

JONATHAN S.  |  First Impressions 
Clasificación:
1.0

My contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not

Ashlee H.  |  First Impressions 
Clasificación:
5.0

U-Haul has never failed me even at a last notice. That's why I only use U-Haul.

Ronald J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheronda P.  |  Overall Experience 
Clasificación:
5.0

What's going on 2 years and had no problem so far.

Patricia G.  |  First Impressions 
Clasificación:
4.0

Storage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.

JUAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pamlea r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Luz M.  |  Overall Experience 
Clasificación:
3.0

Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!

Danielle J.  |  First Impressions 
Clasificación:
5.0

Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.

Mark G.  |  First Impressions 
Clasificación:
5.0

Lori you are the best thank you for ur help and kind

Erica M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D.  |  First Impressions 
Clasificación:
5.0

Thank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊

suzan t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Annet M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNATHAN W.  |  First Impressions 
Clasificación:
1.0

One of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the cameras

Cor'nea T.  |  Overall Experience 
Clasificación:
5.0

Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!

MICHAEL B.  |  First Impressions 
Clasificación:
5.0

Everyone I worked with at this location was great. Very friendly.

Vicki P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda R.  |  Overall Experience 
Clasificación:
5.0

The GM has been extremely helpful with knowledge and service

EZELL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STAFALON L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NAUTICA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonia R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY M.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly, helpful, and treated customers like people and not just numbers.

LAQUISHA ANN M.  |  First Impressions 
Clasificación:
5.0

The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.

Sonya G.  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Carolyn D.  |  Overall Experience 
Clasificación:
5.0

Everybody was courteous of our needs.

Yolanda R.  |  First Impressions 
Clasificación:
5.0

Management was awesome. Happy to have picked this location.

WILLIAM JONATHAN S.  |  First Impressions 
Clasificación:
2.0

Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours number

Cheyenne M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kyrra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BONITA B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Belinda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn s.  |  Overall Experience 
Clasificación:
5.0

Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I've learn hard way for waste all my money. Thanks for not make my stuff lose.

Twila J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ichia T.  |  Overall Experience 
Clasificación:
4.0

For the storage there are cheaper prices available but I guess it's competitive.

AMANDA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kareem r.  |  Overall Experience 
Clasificación:
5.0

The lady that help me was absolutely was wonderful

cecilia k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angimero L.  |  First Impressions 
Clasificación:
3.0

I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.

Luz M.  |  Overall Experience 
Clasificación:
5.0

Your staff are friendly. Keep up a good work and excellent service. Highly recommended

Evaristo N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn s.  |  First Impressions 
Clasificación:
3.0

This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you'll definitely be screwed!

Christy S.  |  Overall Experience 
Clasificación:
3.0

The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn't like it bcuz there was only 1 door to access it. I will most likely choose a different location

Tabitha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon G.  |  Overall Experience 
Clasificación:
3.0

Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.

Marvin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAWA K.  |  First Impressions 
Clasificación:
4.0

Will always use for my storage needs best cleanest units

Shelia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria C.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was losing some items in the flood. Aaron and staff was the best.

ANGELA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quiana B.  |  Overall Experience 
Clasificación:
5.0

Young man very helpful would recommend to people very pleased.

terry r.  |  First Impressions 
Clasificación:
5.0

We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.

Clemmie C.  |  Overall Experience 
Clasificación:
5.0

Everybody at this location deserves a raise. And keep up the great work

Willy F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SEQUELA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vignesh R.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer service

Anwar A.  |  Overall Experience 
Clasificación:
4.0

The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He's a one of a kind guy that deserves recognition.

Earnest R.  |  Overall Experience 
Clasificación:
1.0

You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get back

Jerrionne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M.  |  First Impressions 
Clasificación:
5.0

Good people

Edna B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROXANE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Braun I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharron H.  |  Overall Experience 
Clasificación:
5.0

Very pleasant and helpful

heather l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elma T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvella R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

swader h.  |  First Impressions 
Clasificación:
5.0

I would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great service

CHRISTINE K.  |  Overall Experience 
Clasificación:
4.0

We do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.

Morgan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakendra J.  |  Overall Experience 
Clasificación:
4.0

The 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.

DAVID G.  |  First Impressions 
Clasificación:
5.0

I felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.

Cecilia m.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.

Maria D.  |  First Impressions 
Clasificación:
5.0

Move in good 😊

Elma T.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆

Lakendra J.  |  First Impressions 
Clasificación:
5.0

The gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.

Morgan B.  |  First Impressions 
Clasificación:
5.0

Great Team!!! Always willing to assist in moving or storage needs.

Sharon F.  |  Overall Experience 
Clasificación:
5.0

It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.

pedro a.  |  Overall Experience 
Clasificación:
5.0

The staff were friendly and helpful. It's been great service

Amr H.  |  First Impressions 
Clasificación:
5.0

Great service. Wonderful management & staff. Highly recommend this location.

kia l.  |  Overall Experience 
Clasificación:
5.0

Thanks to all you guys for y'all help and kindness

destiny w.  |  Overall Experience 
Clasificación:
4.0

The gentleman was working alone initially but was very helpful.

Yvonne C.  |  First Impressions 
Clasificación:
5.0

Great people working there.

Michael L.  |  First Impressions 
Clasificación:
5.0

Great people working there.

Michael L.  |  Overall Experience 
Clasificación:
5.0

Great people.

Michael L.  |  First Impressions 
Clasificación:
5.0

Couldn't have asked for more.

nameet n.  |  Overall Experience 
Clasificación:
5.0

The manager of this branch was excellent he try his best for us to have all the help we need it .

mercedes r.  |  First Impressions 
Clasificación:
5.0

Sarah was absolutely amazing. It was a pleasure to be helped by her.

latoya e.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful.

Ruciana L.  |  First Impressions 
Clasificación:
5.0

Many thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! ¡Gracias!

GARY O.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.

Abigail S.  |  Overall Experience 
Clasificación:
5.0

Staff was always available to help with questions. Facility was great to rent vehicles from and use for storage.

Heath A.  |  Overall Experience 
Clasificación:
5.0

We will be back, our experience was great!!!

Cassandra T.  |  Overall Experience 
Clasificación:
5.0

Employees was very friendly and helpful thanks Arlington team you people are 👍

Evelio C.  |  Overall Experience 
Clasificación:
4.0

.

Alexa A.  |  Overall Experience 
Clasificación:
5.0

Great experience

Dean L.  |  First Impressions 
Clasificación:
2.0

A lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.

Brandon M.  |  Overall Experience 
Clasificación:
4.0

I stored my items there for 4ys

DELORES T.  |  Overall Experience 
Clasificación:
3.0

no comment

Margaret W.  |  Overall Experience 
Clasificación:
2.0

I did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in Ronell

Ronell N. | Reservación
Clasificación:
2.0

Had a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.

jose g.  |  Overall Experience 
Clasificación:
5.0

ND

sharotta b.  |  Overall Experience 
Clasificación:
5.0

Thank you !

crystal w.  |  Overall Experience 
Clasificación:
5.0

There was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)

Silvia N. | Reservación
Clasificación:
5.0

This location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.

linda m.  |  Overall Experience 
Clasificación:
5.0

Made it easy to unload and drop off trailer

darren t.  |  Overall Experience 
Clasificación:
5.0

My experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental Co

John l.  |  Overall Experience 
Clasificación:
4.0

They tried their best to help.

Diep T.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with service received. Thanks, again.

Andrew B. | Reservación
Clasificación:
5.0

N/a

Kathy L.  |  Overall Experience 
Clasificación:
5.0

This location is convenient and I will use u haul again. Gracias

allyson g.  |  Overall Experience 
Clasificación:
4.0

The staff was helpful, the only issues I had was my ubox was late getting to Texas, and when I went to retrieve my stuff they were not able to find my bid and I had to come back the next day.

Jody L.  |  Overall Experience 
Clasificación:
4.0

Enjoy at U-HAUL Storage! I want says Thank you for safe in place.

Jennifer K.  |  Overall Experience 
Clasificación:
4.0

Thank

WEAVIE NELL F.  |  Overall Experience 
Clasificación:
1.0

No body will call me back about a 100 dollar charge that was not disclosed to me before I rented the u box. I will never use u haul again.

Meaggan R.  |  Overall Experience 
Clasificación:
1.0

All my stuff is ruined. I waited a year to see my clothes only to find them MILDEWED!!! All my boxes were wet and all you can say is how sorry you are. SORRY is right. Poor service. Never can get in,

peggy s.  |  Overall Experience 
Clasificación:
5.0

The store manager (lady) was amazing. Despite the long line due to lack of staff, I still received a very personal service. Gracias

KHOI N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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