Customer did not leave a comment.
RONALD MCustomer Reviews for U-Haul Moving & Storage of Eagledale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up was awesome. Everyone was helpful. But at drop off, the drop off line was long. However the guy working let me leave the keys with him and said he'd email a final receipt.
Christopher HThe employee who checked me in was very professional and efficient. He did a great job.
John KVery professional customer service..would rent from U-Haul again
Deborah WThe Company is not serions, They stole m’y money. They take m’y money without i did not know.
Bely DI can't say enough great things about this location. We very rarely need anything from Uhaul so didn't really have any expectations. We were planning to grab our trailer and be on our way. But this staff was AWESOME. They were so helpful and went above and beyond to make sure we were set to go. In a world where customer service is in a rapid decline and people always seem miserable at their jobs, this team proves you shouldn't automatically assume. That whole crew should be acknowledged for their top-notch customer service!
lauren gVerify that trucks windows and dash are clean and easy to see thru
Phillip PThe GM, Ron Tate -- was very helpful, kind, and patient with assisting me in the transactional process.
Francine C | First ImpressionsThe service was great and the equipment performed flawlessly.
Ezekiel C | First ImpressionsSecond time that when I arrived my truck wasn’t ready. I scheduled for mobile pickup but still had to wait in line for 20 minutes because my truck wasn’t on the lot.
Allison MGood service
lashawnda bI pulled into the lot off of 30th street where there was no signage that this is an exit only. As I proceeded to what appeared to be the office building, a Black female stepped away from a truck and began waving her hands and yelling, "You can't come in here, you are going the wrong way!" She kept yelling and then started shaking her head as though to say "You stupid SOB!" I threw up both my hands because I was not aware this was the wrong way. She continued yelling and started waving her hands for me to back up. So, I proceeded to back up a 26' truck into the traffic lanes on 30th street barely avoiding hitting vehicles coming and stopped at the light. No assistance was given by the female. Once on 30th street, I made a right turn at the corner of Lafayette and found another entrance where trucks appeared to be lined up in a queue. I went inside the office and related my experience to the Black male at the counter. He was polite and cordial. He mentioned that there is an entrance sign where I eventually drove in. I responded that there was only one entry sign and it is facing northbound traffic on Lafayette. I further stated that I was traveling southbound on Lafayette for which there was no signage at all on the 30th street drive and none facing southbound traffic at the Lafayette entrance. I had read some bad reviews about this location. However, I never thought I would experience such behavior. I will stay away from this location and encourage others to do the same. I have used the Michigan Rd. location and never had a problem.
Lewis EVery friendly and helpful
pete AAfter hours processes weren't working. The uhaul app did not work. The staff were rude and I had to call 5 times to get an answer Before dropping off the truck. They then called after I dropped off because they could not find the key but they were rude about the whole interaction.
SHAYNE ATell me why my uhaul cost me 400 dollars for a one day 72 miles trip… WITH A TRUCK WITH THE CHECK ENGINE LIGHT ON. I want a refund of some sort
Patrick AThere should be an attendant or someone outside to guide you where the equipment is instead of customer service leaving out when there’s a store full of people.
Kierra DThe app needs some improvement. I tried to use it for my service and it didn’t work.
Natalie NThe attendant who checked out the truck, told me that the truck had just been services, however, the check engine light was on, so I assumed that the mechanic had just forgotten to clear the code. The steering was out of alignment and the steering wheel had to be held at a 45 degree angle to drive straight, and the truck still wandered all over the lane. The truck made so much noise that it was impossible to hear the radio. And it was by no means a gentle ride, rode like the wheels were out of balance. My original reservation called to pick up the truck on Illinois St. in Indianapolis, and I ordered moving supplies from that location. I could not fit the large TV box in my car, so I wanted to pick it up when I picked up the truck. However, you changed the pickup location of the truck, so I had to leave the TV box at the original location.
William SThe gentleman that was in the front was so professional. I told him he had very good customer service.
Nia ASatisfactory
Hakeem SThe young man that helped me out was excellent - he was very friendly and very professional. I wish I would have gotten his name.
Chandra WThe staff did an awesome job assisting me the great service was very much appreciated
Vanessa CThe young men was respectful and very helpful
Elizabeth SBig thanks to GIGI and DARLA from the traffic dept !! Both helped me a big time, if they wouldn't go the extra mile and keep calling and calling till they found me another trailer I would be stuck in town for overnight !! Again thank you for your extra time and effort, YOU GUYS ROCK !!! Michael
Michal BThey gave me broken equipment they said the lady Gina knew it was broke and still told them to rent it they had it marked that it had more gas then it actually had they was supposed to extend my rental and made seem like I just over kept it cause the Gina lady didn't put it in
SHIRLEY BThe entire visit there was no real personal relation's. The young lady was watching her phone the entire time. I come back I’m told to go move the truck once I got In, which should have been communicated at the begining. No thank you or we appreciate your business. Ungrateful place of business!!!!
SAM MGood Services Thank Uhaul
Concepcion AHooked me up at the last minute. Thanks!
William MNo comments, all was OK
jimmie sEverything was as it should
VERNELL MThey got me a lot money,
Blaise LFor all concerned larger tarp to keep all dry in foul weather ,great people at this location
Phillip PNothings because you company very good
Jean OI was supposed to drop the trailer off on W. 18th St. when I got there the woman said I don’t know why you’re bringing the trailer here we’re close we’re going out of business you have to take it to Lafayette which did Lafayette was very nice place but it’s frustrating that they had sent me to a place that was closing
Charles SThe personnel that helped me did an excellent job of providing the right service needed.
Gerald DThey really should NEVER have a person working alone on SATURDAYS. Wait time was awful
Wanda D | Overall ExperienceVery bad service
AMAR IPick up customer service was great!!! Drop off was rude and very not helpful! Told me to leave the key in truck and leave they didn’t have time to look over the truck with me ! I’m afraid I will be over charged but I did take my own pictures if needed.
shamara eCustomer service outstanding. The Kallie did an awesome job!!
Walter AThe truck I was given was making sound like crazy like something is wrong with silencer
Temitope OI always use this location when renting. The staff there are always nice and friendly.
Gizele EThe hours for the sliding door could have been extended, overall it was ok moving through the single door
Pam N | Overall ExperienceAfter returning the truck, found out I was not getting anything money back from the truck. Then the manager told me he would NOT! Charge for gas, checked my card it was on there anyhow, wasn't a man of his word, it was all around a expensed rental.
Karen LHire professional staff not a bunch of clowns who have no idea what they are doing. Also each time I called I was left on hold upwards of 20 minutes with no explanation as to why.
Angelia HWhat do we do when our card is no longer working and account isn't behind?
Cindy nGreat service
PETER M | Overall ExperienceEverything was to my satisfaction.
Stephany DI previously left a poor review however after speaking with the General Manager Ron he was extremely disappointed with how my entire situation went he was given bits and pieces of what actually occurred he was very nice, prompt and seems to value his customers and the experiences customer have. I am still very upset with the representative that I had to deal with but Ron was very understanding and I truly appreciate him he assured me he would handle the situation and stated he would issue a refund. I apologize to him for including him in the previous review as he didn't get the whole story. I have used Uhaul for several years and stated I would never use them again u til speaking with Ron this morning.
Kristina LExplain better of requirements needed to rent a van or pick up truck, a they charged me 15 dollars that I didn’t want, for insurance.
RODNEY AHelpful polite workers, was able to complete move in spite of self check in concerns.
Bryan MPlease, make sure all the extra equipment is ready to go and not left. Drove about 15 minutes to my location only to find out the dolly was not in the truck.
DASHAWN PNothing I'm well pleases
Jeffrey LWe arrived right after opening on a Sunday. We found an employee quickly outside. He told us where to park the trailer. We surprised ourselves by backing it into the spot requested. I should have asked for a printed receipt or something, since I had trouble with starting the return on the app. We had a busy day ahead of us, so when he said he would email a receipt, I was ok with that. The following day I called that location, the main Customer Service number which couldn't speak to anyone at the location, chatted on the app that couldn't speak to anyone at that location, called the location another two times and finally spoke to someone that received the trailer and closed my order. It will be a long time until I feel comfortable using a U-Haul again.
Laura AThe staff really tried, but there wasn’t anything they could do when they were unable to provide me with a 10 x 10 x 10 storage unit which I had reserved and I had a reservation for. Ultimately I was offered two 5 x 5 switch on surface seemed to be a good solution, but I don’t know why they would recommend that when I told them I had a full 15 foot box truck that I needed to store. Ultimately I was able to find a unit and reserve it at another U-Haul facility, but the debacle with the reservation took more than 90 minutes to resolve and then another 30 for me to travel to a new facility and rebook a storage all in all it was an excess of two hours while I had movers on the clock. Very frustrating. As I said, the staff really did try but clearly they were overwhelmed by the number of customers in the store under trained on how to use the system and ultimately provided me with no instruction about how to use the keypad to enter the facility while we were in there, the alarms went off because we didn’t swipe to get in. We had not been instructed about how to use the key cards or what they were for. We were also directed to a third-floor storage unit and we were never able to find a building that had a third-floor. Again I’ll lot of trouble in the rain while I was paying a moving crew because your inventory didn’t match with the online reservation system, apparently.
DAWN G | Overall ExperienceCustomer service was excellent. The young me were polite and helpful.
Angie DGreat 👍 👌
Katrina BIs ok
Rony NThe gentleman who took care of us was very nice, professional and helpful! Was very impressed!! It was the easiest checkout I've ever experienced!! And it was a bitter cold day! Thanks!!
John KNice
soloman mI would suggest getting more counter help when business increases! Great location! Business will only increase over time because of this…and now the Storage part added on too!
John P | First ImpressionsRon made me feel very welcomed when I first arrived. He made me feel that he was concerned about my issue with my lock. For example he assured me that it would be just fine and he stated that he would do his best to accomplish me. Keep employees like Ron when you have them. He is customer friendly.
CHRISTOPHER M | First ImpressionsExcellent serve from a lady name “T”and “GG” my move out date was 12.1.2023 but the customer service said the date was a glitch in the system . T was very kind young lady that gets the culture of customer care! The manager GG was very kind and had a beautiful spirit of kindness.
ERIC B | Overall ExperienceCustomer service from all of them are Excellent. Great team
Jean P | First ImpressionsI had 2 storage units & had to rent a 26’ truck and a trailer multiple times. This staff legitimately helped save my life from Domestic Violence and I will be forever grateful. Special thanks to manager Mr. Ron and the young men on his team at this specific location (2960 Lafayette Rd.) from the month of November-December. They’ve all made the transition so much more easier for me through it all than it would have originally been. They’re amazing and will really do their best to work with you. I would recommend this location to anyone, every time and every chance I get. Many thanks and happy holidays!
NINEKISHA R | Overall ExperienceThe team was beyond helpful and nice
sonny p | First ImpressionsEveryone was pleasant to deal with and gave as much information as they could tell me. The staff rocks at this location
Lucretia B | First ImpressionsAll issues I had were immediately resolved by the General Manager, and he was absolutely great in seeing that everything was handled without question.
ROBERT S | Overall Experiencegreat job very clean nice staff ms tee is amazing her help is above excellent please keep it up. she needs a raise!!
Jamees H | First ImpressionsIsmael did an outstanding job! Ismael was professional, polite and very helpful.
MaryHelen S | First ImpressionsRon is very respectful and understanding about any situation that you have he handles it to the best of his ability. I very much appreciate Ron.
ODESSA M | Overall ExperienceOn the day I needed to be moved out, I needed my lock cut off since I didn’t have my key. The man at the front desk states it would be a charge and they couldn’t do it that day and I’ll have to go get the key to avoid the fifty dollar charge that the uhaul people would have charged me to for them to cut it off. The moving man that was helping me said he could cut it off for me instead. After the move the people at the front desk said they needed the lock, but its my lock that I bought. Still gave them the lock, the people at the front desk claim we can be prosecuted for cutting off my lock that I bought. Then the next day, they called and told me I have to pay a fifty dollar fee for cutting the lock. I later learned from the uhaul customer service representative for uhaul after talking to them, that the employees at uhaul aren’ t allowed to cut off the lock. The employees here are not professional at all, I needed to use the bathroom one day and came into to ask for a code since that’s what one of the employees told me I needed to get untruth bathroom. I go in and ask for the code for the bathroom, he made some unprofessional joke and all I wanted to go into the bathroom. Him and another employee starts laughing. And then finally say I can use the rest room.
Khadija J | Overall ExperienceStaff was very friendly and helpful I will also use this location for all future needs.
MICHELLE D | Overall ExperienceAll the employees at your 30th Lafayette rd location in Indianapolis where friendly educated great customer service it was clean I got help with everything I need will recommend to others excellent job yall
Keyno T | First ImpressionsOnly problem was being on hold for approximately twenty minutes.
Cristy H | First ImpressionsMuch kudos to the manager Ron at the 30TH & Lafayette location.
Chanteha M | First ImpressionsEvery employee I with whom I had direct contact was professional and helpful. The storage units and main office were kept very clean, which was so appreciated. I felt that my belongings were very secure here, as well. There was also no wait time for assistance each time I had to go to the office area. Thank you for a great experience during this stressful time of moving.
Joey G | Overall ExperienceAll staff were very helpful
bryant j | First ImpressionsStaff are rude frfr
Calvin W | Overall ExperienceMy storage unit was not locked properly and Ron, the manager called called to tell me.. I really appreciate him calling me
KATRINA J | Overall ExperienceThe staff was goofy, friendly, and very helpful!
Reagan M | Overall ExperienceWhen I came to clean my storage out they couldn't find the keys that was very upsetting because I was on other people's time it was on a Saturday it eventually solved itself but I was very unhappy at that time about it but everything worked itself out after 1 hour and 45 minutes if you get in trouble with your storage and they cut your locks off they will Pat it with theirs and they will not make it convenient for you to get your stuff out once your bill is caught up they need to do better!!
victoria l | Overall ExperienceDefinitely, excellent work team...
Alfredo P | Overall ExperienceThe staff here is AMAZING. However, I do want to file a formal compliment about Ms. Tee. I am NOT used to over the top great service, yet, that is what she provides. She has a very big heart and it shows. She is Amazing. Thank you.
BARRY W | Overall Experienceexcellent services
diane s | First ImpressionsThe staff was very friendly, helpful and efficient. Thank you
Darrell O | First ImpressionsI would recommend you all to anyone my things were taken care of and secured and safe you guys are great
Andrea H | Overall ExperienceThank you.
GLORIA C | First ImpressionsGreat service. Friendly and professional staff.
kandeh k | First ImpressionsAs always very pleased with the experience it is a trusted facility that I know I can count on.
BARRY W | First ImpressionsI felt your staff was well trained and took care of all my needs explained all that I needed to know
Rex L | First ImpressionsOK whenever I came in there to pay for payment they were so very polite everybody there
kimberly b | Overall ExperienceI loved the staff!! So kind and helpful! Facilities were very clean but a little difficult to navigate.
Reagan M | First ImpressionsThe crew went above and beyond for me .
JOYCE W | First ImpressionsI just wanted to say I was very grateful for being there having my stuff there at the storage U-Haul everyone was very nice the place was so clean the time was perfect for everything I didn't have no problem with no one, my stuff was saved at all times and I will tell my friends and families about U-Haul Storage are excellent and the best thank you so very much I am very grateful and I'll be using y'all in the future if I ever need it again ... Amen
Estella A | Overall ExperienceVery good
Brenda S | First ImpressionsThe General Manager needs to polish up his customer service skills. Remain busy during the call I placed from that location. I asked him four times and each time he said" I will be with in a moment". Unfortunately the moment never happened !!
Lia T | First ImpressionsThe lady’s customer service was outstanding,I believe her name was “Tee” if I’m not mistaken and she works in the garage and showing people around and stuff.
Evenson J | First ImpressionsNails in parking lot, no unit available even though we had a reservation for 2 weeks. No communication about unit availability ahead of time.
Ben K | Overall ExperienceYour manager Quincy is really top notch he goes the extra mile and he makes his staff Uphold the same standard that he gives
William W | First ImpressionsQuincy was very helpful. Glad he showed me what I COULDN’T use
Wanda D | First ImpressionsThis location is full of potential. However, the company’s Brand is being tarnished by the lack of professionalism from the young staff. More training needs to be given to them in the acknowledgment of customers (the business at hand) when they enter the office, and not their personal conversations and distractions on cellphones. They appear to be a promising team, but they lack in the area of professionalism, presence, customer acknowledgment, and attentiveness. The unit Housing, maintenance garage, parking lot and grounds are filthy! It used to be very clean and kept. (Which was a key factor in choosing this location). Who cares about this establishment? By appearance, no one and it’s sad!!! Because, U-Haul is a trusted brand.and has worked hard to gain that trust. Entrust this location to people that care, that care about the Brand and take pride in their work of service. I don’t know if there’s been a change in management or not. But clearly something has changed and it doesn’t look like it’s for the good. The standards have fallen. Wanting you to win! Wanting to continue my loyalty with U-Haul. A Sincere Customer!
EVELYN B | Overall ExperienceIt was all great. Except the prices. It was way too expensive and the prices changed constantly which shouldn't be allowed after a contract is signed. The changes in price made it difficult to budget correctly for it, making less and less reasonable to have. Keep your prices consistent and you'll keep tenants.
Zia G | Overall ExperienceGood
Jessica J | First ImpressionsYes I had the storage for 3 years and was very please Thanks for your Service
Regenea P | Overall ExperienceI have used moving trucks but not storage. I love size and cost.
MADELYN C | First ImpressionsWhen my storage went delinquent they out a lock on it once it was paid they did not take the lock off. I had to go to the office and tell them. It was paid a was still on there a week later
Tianna P | Overall ExperienceThis was the perfect temporary storage solution for me. The right sized storage space and always available. The facility was always clean and staff helpful. I never worried about the safety or security for me or my "stuff". Thank you.
Richard T | Overall ExperienceI paid for the unit and I made it there 13 minutes before closing and I had a issue with the keypad saying out of service so I could not get into the unit I had paid for !!! I was stuck with boxes for a hour while being on hold and steady getting transferred because the numbers you all listed said they couldn’t help ! I ended up going with “ extra space storage “ next door and they quoted me $20 cheaper anyway ! I’m done with Uhaul ( well at least this location !!)
dymond m | First Impressionstodo me pareció muy bien 👍
Aracely J | Overall ExperienceQuincy is a great guy! Explained everything really well! Also all staff are great help and very friendly!
Lawren S | First ImpressionsThis one didn't have the size we need and they didn't have no more so we had to go somewhere
robert m | Overall ExperienceThey have been so helpful in times needed and understanding
ELEANOR H | Overall ExperienceNO IM NOT HAPPY..I MOVED OUT ON JULY 18 th AND I SHOULDNT OWE U-HAUL ANYTHING..I EVEN SPOKE TO MELISSA ABOUT THIS TO TRY TO RESOLVE THIS ISSUE.
Donnetta B | Overall ExperienceVery helpful and friendly staff
Sierra H | Overall ExperienceI would like to Thank the team for all the help they have provided... Mr. Ross you and your team are doing a great job if I ever need you guys again I won't hesitate to call the Eagledale U-Haul.
Charesletta O | Overall ExperienceStaff extremely helpful. Loved the storage space. Perfect for the month I needed it.
Diane C | Overall ExperienceThe store manager was extremely rude and refused my service for the Uhaul truck. Simply because I inquired why I was being screened and treated the way I was. Two other people came in for the same thing and were quickly helped. I made a reservation online for the storage unit and upon arrival, the unit was not available. I even called prior to arrival to confirm the reservation. I waited over one hour after arriving to find out what happened. Turns out the manager is not updating the system in a timely manner to reflect availability. During this time, I witnessed the manager(Quincy) chew out an employee (Kim). She actually tried to help. The manager sent me to another storage company that is further away and more expensive. That’s over $200 to another company not including the monthly fees at a competitor. He should not be a manager.
Leticia S | Overall ExperienceThe gm of the store took my number out the computer without asking and texted me I’m not okay with that if someone can please give me A call
Jasmine M | Overall ExperienceNot bad very friendly and helpful staff.
Markise F | First ImpressionsI love the fact that the facility was kept nice and clean and I never had any problems with pest. But the staff were extremely lazy, unprofessional, and ghetto. On days that I went inside to make a payment, they would ask me if I were paying with cash or card. If I were paying with cash the employees would have an attitude with me. Also it's hard to get help around there, everyone wants to stay behind the desk and do absolutely nothing. They NEVER, I mean NEVER ever answer the phone for anything. Oh and I almost forgot to mention some of the employees working there smelled like weed. And when I first opened up a storage unit with them the employees were very childish, a lot of kid like behavior.. just teasing with one another, making jokes, name calling, play hitting. On one occasion a girl was on the phone cursing someone out , she had the entire phone call on speakerphone with no regards to the customers inside standing in line waiting to be helped. All I can say at this point is it has gotten a little better since they hired a new crew, but even new crew is unprofessional at times. I'm just so glad that I'm out of there, I hardly got the help when I needed it the most. Never ever will rent from this location again.
Ebony T | Overall ExperienceI was told that I would have 24 hour access to my storage area when I went around 11 o'clock last night to unload my 26 foot truck I was unable to access the facility. The manager from the store did not answer after hours number I had to leave my locked truck there.
rhonda k | First ImpressionsI have climate control and it is sometimes hot when the air should be on. Other than that no complaints.
Ronda G | First ImpressionsThe only problem I had with this facility was: My storage area had a leak and rain ruined My couch. I contacted Everybody I was told to, still no respond and nothing's being done; so I'm out of $1200 dollars. I git the run around from upper management. #1137
Latia W | Overall ExperienceJust didn't have the lock for the unit upside, but I was able to get one! Thank you
Crystal b | Online Move InGreetings. The building was not properly marked. I was told to go to Building B but I saw no indications of that. I had to ask others to direct me there. Once at my unit, there was no lock on the door as indicated. When we lifted up the shaft, the alarm went off as if we had stolen something or didn't belong there. That was a fright especially because we paid already. We closed the gate immediately. The office gave us a lock and we returned and put it on but the alarm went off again when we lifted the gate. I tore up my car trying to drive to Bldg B because there was a traffic boulder in the middle of the parking lot which I didn't see. Wow, that ruined my day. They must be popular already because the unit size I needed was not available. Actually, when I went online to change unit size, no units were available. I did like the cleanliness of the place. I liked the visual of the storage units in the main office to allow one to assess what size unit they need. I liked the trolleys that can be used to carry your stuff to your storage unit and I like the location of the storage facility. The facility was well lit and I did feel like my belongings would be safe there. The alarm going off without a reason and the boulder accident gave me a bad omen that this place was not for me.
Fareedah A | Online Move InUsed to store work material and was in and out often, very friendly staff, always clean, very helpful, will definitely refer and return if/ when needed.
CHARLES S | Overall ExperienceThey are stealing cursing very unprofessional
Tracy V | Overall ExperienceWonderful very clean facility ❤️
Bernice T | Overall ExperienceGood storage
Japera P | Online Move InFriendly, courteous team! Would work there if I ever left my current position. GM was very helpful and easy to contact!
WAyman H | Overall ExperienceLock wasn’t in unit but the gm sent someone to bring me one. Very nice touch
James C | Online Move InThis facility is outstanding!! It's very clean and secure, and the staff are all exceptionally friendly and helpful. I will absolutely be back if I have storage needs in the future!
Tara H | Overall ExperienceManager there was very nice
Heather P | First ImpressionsStorage Price to high
Mark C | Overall ExperienceEveryone had a wonderful spirit on 29 and Lafayette!
REJINA A | First ImpressionsThe Westside an the Northside was wonderful help. Professional.
victoria l | First ImpressionsGreat job
Sandra S | First ImpressionsGood work
Terri K | First ImpressionsJust wish you had 24 hour access instead of a limited time. Also the key card never worked so the alarm would always sound when I would open the door.
Ebony B | Overall ExperienceI wish I knew the names of all the 4 people that work at this facility, because I would love to give them honorable mention. Each time I went in from rental to clean out day, the employees I dealt with were so very kind, courteous, helpful and knowledgeable about everything from products to installation to discounts. Kudos to the management and the ones who raised them with a sense of integrity, respect, and customer service.
Julie M | Overall ExperienceI had a good work and friendly reception with the workers.will definitely recommend 5 star
Ifeyinwa G | Overall ExperienceVery Convenient location for both rentals #2136 & #3114!
Michelle G | Overall ExperienceMy family and I always get the best service when we come to this location we come to this location mainly for the employees they always seem happy and always in a good mood they truly make the U-Haul experience wonderful
DOMINQUE H | First ImpressionsEverything from beginning to end was great. The only issue we ran into was not getting an access code when we rented the unit, which was our own fault. However, through live chat we were able to obtain the code we needed quickly. The staff and management at the Eagledale location were very helpful and had excellent customer service skills that you don't see often anymore.
MARK H | First ImpressionsBest customer service, beautiful, safe storage
tasha m | Overall ExperienceThank you to the staff members at the Eagledale Uhaul, they give fantastic customer service. All of them are beautiful and well groomed. They go above and beyond. I just want to thank them for being a excellent team keep up the awesome work.
DENISE F | Overall ExperienceGreat job keeping a paper towel in the holder not just laying it out on the toilet and keep trash pick up on the outside of the building .
Felix M | Overall ExperienceThank you for keeping my things safe.
Duane B | Overall ExperienceLove the guys that work there customer skills. They were friendly attentive and very understanding.
carla W | First ImpressionsThe woman in charge was rude unreasonable and if she wasn’t there …..maybe you would get better reviews. I wanted a smaller storage and she said there weren’t any available. She gave me a larger one and said I’d get it at the smaller price. Billing time came around I was charged for the larger one!! Unacceptable!!!! I will continue referring people to other storage sites.
REGINA S | Overall ExperienceGwen and Iasiah were super nice and accommodating.
TRACY J | First ImpressionsWhen I was moving out I went to the office and I told them that I am moving out and they asked me to go get a picture I told them that you guys can go and check that is super clean and the lady was yelling at me To go get the picture and show them, she is really rude. Will never go there again until she is there.
MOHAMMAD Z | Overall ExperienceThey were so nice I came in frustrated because another uhaul cancelled my reservation but they were happy to help and things went well
MILDRED B | First ImpressionsOverall extremely nice. Great staff.
Theodore B | Overall ExperienceGreat management and staff!
Gloria G | Overall ExperienceOverall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that’s understandable. The carts really helped us out. More flat bed carts would have been ideal.
JOYA C | First ImpressionsHours are not convenient. Alarm system is confusing.
Fahad A | Overall ExperienceTrying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving “notes” to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.
Heather S | Overall ExperienceWould have been better if there was staff to help me move things into the storage unit but other than that it was fine.
Zia G | First ImpressionsUna atencion y asesoria de sus servicios excelente. Estamos satisfechos
JOSE A | Overall ExperienceByron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!
Monique C | First ImpressionsI would rent from this friendly great personality having team. Made my stay comfortable Thank You
rhonda r | Overall ExperienceThe young man was very nice and helpful I appreciate it
toni f | First ImpressionsThe staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.
James A | First ImpressionsI have used your service since I moved in the state of Indiana and I would always use it as long as I need it thank you for taking care of my needs God bless
Earlonda R | Overall ExperienceI found the website to be running slow due to heavy use. I contacted a rep and completed the order.8
WAyman H | First ImpressionsGreat facility! Great staff!
charity d | Overall ExperienceGet the roaches under control. I had to bomb my unit before moving out because yall roaches everywhere!
Latonja C | Overall Experiencevery satisfied
islande T | First ImpressionsDidn’t take clients serious, never answered emails nor phone calls, kept saying we had to pay when we made our last payment, and hours were horrible not able to go when you wanted to or when you were available over all horrible experience and never recommending nor coming back to this place.
luis f | Overall ExperienceI know the price are pretty high it will be nice if we the price to go lower but that's my suggestion
Estella A | First ImpressionsOkay experience, some staff very helpful willing to go above and beyond others not so much
ADAM M | Overall ExperienceVery helpful...staff was excellent!!!!
Rhiannon H | First Impressionsmuy bien servicio al cliente Gracias por todo
Juan J | Overall ExperienceWhen I first moved into my storage unit it was great. After a few months someone with roaches moved in and all of my belongings became infested which is why I stopped paying. Not only that but there were mice and mice droppings inside the storage unit as well as my belongings.
Shana L | Overall ExperienceThe cashier guy messed up on my money and I was really unhappy about that
Rennie W | Overall ExperienceThe young lady that helped me was amazing
DOMINQUE H | First ImpressionsOnly thing was it said a lock will be in unit for me when i got there and it wasnt. Nothing major. Thanks
Terrian S | Online Move InA very cleaned and safe place to0 be recommended. Truly love it.
MOROU H | Overall ExperienceGreat customer service
Anton F | Overall Experiencere-sold unit rented and paid for. Without notice..
Saundra M | First ImpressionsI was a little lost when we first got there. We spoke to the worker there and she was very friendly and helpful!
Kamela M | Online Move InI REALLY LIKE THE EXPERIENCE AND MY THINGS WERE EXACTLY THE WAY I BOUGHT THEM THERE... NO PROBLEM WITH RODENTS..!!!! 💥💥💥💥💥💥GREAT
Tiwanna S | Overall ExperienceNice, and smooth
Gary B | Overall ExperienceMuy satisfactorio
YEFRI C | First ImpressionsI have complained about pest issues since after moving into the storage facility. I seen roaches and foreign looking bugs walking through while loading furniture into my unit. I informed Uhaul about these findings on day one and my concern, but I was told to purchase insurance. I purchased insurance and sadly within my unit find roaches, big and small ones, around and near my furniture. Of course, there is no way I am taking this furniture to my new house now. I call the insurance to get this replaced and they say roaches are not covered under Pest; however, they would call uhaul to see what can be done. No follow-up or anything, but something must of been communicated because not only are people working at uhaul cleaning the storage facility, but now they had "inspectors" come overview and ask random people what they thought about the uhaul. I could be entirely wrong about my assumption, but it would have been nice to see this care, look, and pride for the facility as a normal maintenance. Overall, I took matters into my own hands and came to the conclusion that storage facilities are a waste unless you have items you don't care to loose. It is sad that you pay a decent amount of money to store away furniture only to know that you will have to most likely dispose of it in some matter due to neighbors and or the facility upkeep. I rather not put that trust in anyone's hands again.
Heavenly G | Overall ExperienceEverything was great till I tried to close my account. And because I closed my account 2 days after you took my payment. I didn't get a refund or a partial credit for the month. you guys took all of my money for the entire month even though I was only there for two days. That is unacceptable to me and for that reason alone I will not recommend you. I have put in a customer complaint to see if I can get a partial credit back. But I spoken to two Representatives on the phone and it doesn't look like that's going to happen. And the gentleman that closed my account although was friendly he could care less whether or not I got any of my money back. And basically told me there was nothing he could do for me my account was closed have a nice day. Not cool..
Walter R | Overall ExperienceI love that I can do the reservation online . Everything that I rent and used is in good condition. The staff is great in person and on the phone. Byron kudos and may God continue to bless each one of you be safe.
Earlonda R | First ImpressionsGood services
alma g | First ImpressionsThe staff was always friendly and super helpful. Cianna was especially awesome - went above and beyond. I would definitely rent here again if I needed extra space. Thank you. Paula Fox
Paula F | Overall ExperienceEveryone is very kind and helpful. The manager is amazing, always willing to help serve and assist.
Yvette U | First ImpressionsEverything is really good
Julio G | Overall ExperienceGreat joband being friendly
Mary H | First ImpressionsGreat experience I forget her name young lady that took care of all my needs she was really great I recommend this location too everyone
Tyesha W | First ImpressionsFriendly and make sure taken of.
james a | First ImpressionsStaff was very friendly and helpful. Would recommend to anyone. Thank you guys for making my move easier!
Angie B | Overall ExperienceN/A
KOMLA A | First ImpressionsThank you guys for all of your help! Wonderful office
Angie B | First ImpressionsLove the way the help me and take care of me
Brenda L | First ImpressionsThe young lady that helped me went over and above
Jeanna P | First ImpressionsThe employee assisting me is not trained and was not friendly.
Buddy F | First ImpressionsThe store staff are very friendly and helpful! Top notch people
Lynn B | First ImpressionsGreat service. Always get me in and out. Overall great experience.
Robert C | Overall ExperienceByron and the staff was helpful every time I came across a situation.
Andre M | Overall ExperienceThough I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.
Heavenly G | First ImpressionsVery good customer service
Cathie M | First Impressionswhat is there to say. very convenient, staff was very helpful and friendly.
BRENDA W | First ImpressionsYour office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.
Tara H | First ImpressionsAll of the staff were friendly and helpful
Joey G | Overall ExperienceThank you.
TEANA B | First ImpressionsBoth the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.
Charles G | First ImpressionsIt truly was a pleasure storing my items at Uhual
NIKKI F | Overall ExperienceThe men who were there at the time wasted my time by telling me my reservation wasn’t there based off only my last name and didn’t look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employees
Timishea L | First ImpressionsYour staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.
Sonya U | First ImpressionsThe storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door
ELEANOR H | First ImpressionsThe customer service was great as well as the storage unit
Shekera R | First ImpressionsThe staff was very friendly and assisted me with all my needs, very satisfied
Janett K | First ImpressionsThanks for the storage unit.
henry h | Overall ExperienceStorage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Friendly staff.
Jose G | Overall ExperienceI liked it and the staff were very helpful
Robert S | Overall ExperienceWe're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.
James B | Overall ExperienceGood service
gloria m | First ImpressionsThe units surprisingly were nice easily to get to
ELEANOR H | First ImpressionsI will use them again, if i ever need them, and i will also recommend them to my friends and family.
Moneice R | Overall ExperienceFast and easy
Laquina L | First ImpressionsBeing able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.
tiffany b | Overall ExperienceGreat customer service!
gloria g | First ImpressionsEverything went smooth and staff very friendly and professional.
Hunter A | Overall ExperienceThey found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.
henry h | First ImpressionsGreat people who work there
Barbara M | Overall ExperienceI wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!
Watese W | First ImpressionsThe staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!
Mia B | Overall ExperienceThe staff was very helpful and nice!
Mia B | First ImpressionsBrilliant service response and customer relations.....great. and very clean storage and environment...
gbenga s | First ImpressionsNo comment
Lashanda B | First Impressions