Customer Reviews for U-Haul Moving & Storage of Eagledale

5,121 reviews

2960 Lafayette Rd   Indianapolis, IN 46222
(Lafayette Rd @ 30th)

(317) 923-1508

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(317) 923-1508

2960 Lafayette Rd
Indianapolis, IN 46222
(Lafayette Rd @ 30th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Courtney W.  |  Overall Experience 
Rating:
5.0

Thank you to the staff members at the Eagledale Uhaul, they give fantastic customer service. All of them are beautiful and well groomed. They go above and beyond. I just want to thank them for being a excellent team keep up the awesome work.

DENISE F.  |  Overall Experience 
Rating:
5.0

Very great service with check in an out.Courtious.!

Deborah P. 
Rating:
5.0

The associates at the layfayette indianapolis I nduana location are always so friendly and give fantastic customer service. They all are so beautiful well groomed and naturally friendly. I wish all of them a very Merry Christmas and a happy New Year.

DENISE F. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

The app would not let me load pictures at several points in the process so I was not able to properly document. Also the truck smelled had service lights on, stuttered on acceleration and had a crack in the windshield. it was a bit nerve wrecking to drive that truck hoping that it didn't break down on me. I have rented from this location several times before and had great experiences so feel this may be a one-off. Also the staff is friendly and always ready to assist.

Trina W. 
Rating:
5.0

Customer did not leave a comment.

CLACILE D.  |  First Impressions 
Rating:
3.0

never went end they were very busy

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

CLACILE D. 
Rating:
5.0

Personal amable

FRANCISCO R. 
Rating:
1.0

Customer did not leave a comment.

Antuan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya O.  |  First Impressions 
Rating:
5.0

Nothing at all.Im a Uhaul moving Queen.I love the prices

MARTHA B. 
Rating:
4.0

Customer did not leave a comment.

ijidele S.  |  Overall Experience 
Rating:
2.0

Poor customer service. The lady is very rude.

Peng W. 
Rating:
5.0

Customer did not leave a comment.

CARMELITA B. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
5.0

Customer did not leave a comment.

ADDALISA B. 
Rating:
3.0

Customer did not leave a comment.

Kesh G. 
Rating:
5.0

Great GM handle issues. Very professional.

NORMAN L. 
Rating:
4.0

Customer did not leave a comment.

ERICA D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON T. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMAD Y. 
Rating:
5.0

Excellent customer service

KEVIN M. 
Rating:
1.0

Customer did not leave a comment.

COLE M. 
Rating:
5.0

Customer did not leave a comment.

Efrem Z. 
Rating:
5.0

1st time customer and I am impressed with the truck, service and pricing .

OLUJUWON K. 
Rating:
4.0

The location was fine. But I was charged twice and had to drive to a new location to get my equipment after I had already been moved to 2 other locations for my equipment. I feel like this device could have been more streamlined

Kara O. 
Rating:
3.0

Not professional when entering location.

VANESSA B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Good service

DADAGAFARI O. 
Rating:
3.0

Customer did not leave a comment.

REYNALDO P. 
Rating:
5.0

Customer did not leave a comment.

khalia S. 
Rating:
5.0

Customer did not leave a comment.

DAWN M.  |  Overall Experience 
Rating:
5.0

Avoid counter delay and speed up customer service and reduce delay time to barely minimum.

RAFIU B. 
Rating:
5.0

Customer did not leave a comment.

TIERRA M. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Honestly I dont know. The customer service was great. Keep up the good work!

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
5.0

Good Assistance to helping get what you Need.

YAKUBU D. 
Rating:
3.0

Update website

LES C. 
Rating:
1.0

Extremely rude staff. Insulted me personally. I would never under any circumstances return to this location

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Atalaya C.  |  First Impressions 
Rating:
2.0

Cancelled my reservation with no notice, didn't have the dolly I paid for. I was still charged for the silly even after trying to dispute the charges. First employee I spoke to was unhelpful and dismissive. Not pleased

Ariel L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

MADISON N. 
Rating:
3.0

Everything OK

SALLY K. 
Rating:
5.0

Customer did not leave a comment.

SHAWN J. 
Rating:
5.0

Great job keeping a paper towel in the holder not just laying it out on the toilet and keep trash pick up on the outside of the building .

Felix M.  |  Overall Experience 
Rating:
2.0

Trailer I rented was not cleaned. Was told they would give me a discount or something and didn't receive nothing. Had to put brand new stuff on a muddy trailer.smh

ERIC M. 
Rating:
5.0

This location gave me excellent customer service and answered all my questions and concerns

LaTasha R. 
Rating:
5.0

Thank you for keeping my things safe.

Duane B.  |  Overall Experience 
Rating:
5.0

Love the guys that work there customer skills. They were friendly attentive and very understanding.

carla W.  |  First Impressions 
Rating:
3.0

provide customer with a receipt upon the return of the rental equipment.

SHARLENA F. 
Rating:
1.0

The woman in charge was rude unreasonable and if she wasn't there …..maybe you would get better reviews. I wanted a smaller storage and she said there weren't any available. She gave me a larger one and said I'd get it at the smaller price. Billing time came around I was charged for the larger one!! Unacceptable!!!! I will continue referring people to other storage sites.

REGINA S.  |  Overall Experience 
Rating:
5.0

Gwen and Iasiah were super nice and accommodating.

TRACY J.  |  First Impressions 
Rating:
1.0

Needed a cart…it look like food or throw up was on it!!!! Old lady was rude. Won't be referring this location or company to anyone.

REGINA S. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER W.  |  Overall Experience 
Rating:
5.0

Everything was on point 👌🏾

PAMELA A. 
Rating:
3.0

Lower the excessive price to simply rent a little trailer that costs UHaul almost nothing to maintain.

STEVEN S. 
Rating:
1.0

The Lady who checked me in and out was very rude with a serious attitude problem for no reason. When I walked into the store their were 3 people at the counter and I just stood there because not one of them would acknowledge my presence.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

NAY M. 
Rating:
1.0

Customer did not leave a comment.

Marie D. 
Rating:
4.0

I wish that if I reserve equipment and it isn't available the software would let you know it isn't available. We really needed the appliance dolly.

JENNIFER P. 
Rating:
1.0

The lady who was running the place was very rude and unprofessional

ROBERT L. 
Rating:
5.0

When I was moving out I went to the office and I told them that I am moving out and they asked me to go get a picture I told them that you guys can go and check that is super clean and the lady was yelling at me To go get the picture and show them, she is really rude. Will never go there again until she is there.

MOHAMMAD Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Store was clean customer service was excellent 10 🌟 s

MAGGIE M. 
Rating:
5.0

Customer did not leave a comment.

SHIIESHA H. 
Rating:
3.0

Customer did not leave a comment.

MWAMI M. 
Rating:
3.0

Customer did not leave a comment.

Antuan L.  |  First Impressions 
Rating:
5.0

Absolutely nothing. Everything was excellent.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Kelvin A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

Rashonda M.  |  First Impressions 
Rating:
5.0

To be honest. I've had the absolute worst experience at the Corner to Corner location in Anderson. I rented a truck for only a short period of time, and PURPOSELY overcharged 46.00 in gas. I asked the manager how did he come up with those figures, and he told me “I just punch in numbers dude” As I continued to dispute the charges he gave an attitude, and told me to call his manager, but instead I called corporate especially after he made me feel like I didn't have an argument, and I was wrong. I was reimbursed for the full amount with an “by accident” apology. That man was a jerk bottomline! I then visit the Elwood location to rent a truck one way to Indianapolis. I happened to rent a truck that had mileage issues that if overlooked I would have been overcharged again by default. When dropping the truck at the Lafayette Rd location exceeded all of my expectations. I didn't catch her name, but she was feisty yet professional, and actually took the time out with me on correcting my charges, the staff was also very nice, and helpful as well. Thank you all!

RODERICK L. 
Rating:
4.0

Customer did not leave a comment.

LUCKSON Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
2.0

Professionalism from employees.

Rickey N. 
Rating:
2.0

Customer did not leave a comment.

Tara N.  |  Overall Experience 
Rating:
5.0

You guys did all the work for me. Everyone was friendly and helpful. It was so easy renting from you and convenient. Thank you you guys are great.

THERESA G. 
Rating:
5.0

Awesome facility

JON W. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Nothing

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

shalonda M. 
Rating:
5.0

The fuel credit needs to be explained better.

DAVID G. 
Rating:
4.0

They were so nice I came in frustrated because another uhaul cancelled my reservation but they were happy to help and things went well

MILDRED B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAKOTA D. 
Rating:
5.0

I have been renting a truck twice a month for the past 18 or 20 months from this location and have never had a negative experience . Staff is great and always most courteous and friendly..

ROBERT W. 
Rating:
2.0

Make sure the truck is clean with Gas…

SHARON K. 
Rating:
1.0

The truck was dirty. And the engine light was on . If I was told that it was okay. The truck drive very poorly. And it was blowing Hot air. While systems where not on... The truck also pulled to the right it was very poor customer service . They both was talking on there phone. One on the ear piece..

CHARLENE H. 
Rating:
5.0

Customer did not leave a comment.

Kacey J. 
Rating:
4.0

Overall extremely nice. Great staff.

Theodore B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

STACY C. 
Rating:
3.0

T here was beer cans food wrappers and it smelled like smoke. There was nonother truck available so I had to use that one. When I went and notified the representative there nothing was done and I had to clean it myself

Quenten R. 
Rating:
5.0

Customer did not leave a comment.

Seth J. 
Rating:
3.0

Truck cargo area was dirty with objects left from previous customer. Didn't receive contract for trailer rental.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA J. 
Rating:
3.0

Customer did not leave a comment.

Paula K. 
Rating:
5.0

Customer did not leave a comment.

TERINA H. 
Rating:
1.0

Same as above location was really bad just overall experience was awful.

Drew G. 
Rating:
4.0

Make sure the vehicles are available. Stop overbooking. Vehicles

CHARNELL A. 
Rating:
5.0

Customer did not leave a comment.

Ladarius G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  Overall Experience 
Rating:
5.0

Although I rate the pick location great. (The young man and woman were very personable) The drop off location in Shorewood was Horrible! The experience was not user friendly. The woman who answer the phone there was dismissive. I'll pay the money to move next time to avoid having to rent a UHaul. Lastly, If your going to leverage technology as part of the consumer experience, make SURE IT WORKS!

KENYA V. 
Rating:
5.0

Muy buen servicio. Muy amables.

JUAN R. 
Rating:
5.0

The lady at the counter was very helpful and greeted me with a smile. This is a very nice location to rent a U-Haul from!

MARCUS G. 
Rating:
5.0

Great management and staff!

Gloria G.  |  Overall Experience 
Rating:
2.0

Make sure everything is in working order. Tongue jack not working. Had to use lift jack to hook up and unhook trailer.

CHARLES G. 
Rating:
5.0

Mui amables

FRANCISCO R. 
Rating:
4.0

Customer did not leave a comment.

OLUSINA O. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
1.0

I had reserved a truck when I got there it was not ready and your manager was rude it was not my fault uhaul was overbooked I had someone from regional call and reschedule a pick up where a truck was and they overbooked me another uhaul called for a reservation that was supposed to be canceled

LUCRETIA T. 
Rating:
3.0

Overall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that's understandable. The carts really helped us out. More flat bed carts would have been ideal.

JOYA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

TEKLEHIMANOT R. 
Rating:
5.0

Nothing—everything was great!

Robert B. 
Rating:
1.0

Customer did not leave a comment.

Pierrot J. 
Rating:
5.0

Customer did not leave a comment.

HANNA M. 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS S. 
Rating:
5.0

The lady who helped me at the pick up of my rental was very friendly and very quick to get me in and out. Great job

Alicia L. 
Rating:
3.0

At check out the rep was very helpful. However, the individual that checked me back in had me standing there for over 5 minutes fooling with her phone than finally decided to ask how she could help. At that time she didn't provide much assistance but seem to be aggressive in her talk as well yelling where is my truck. This made the experience one to make sure I don't return to that location.

Levida B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
1.0

Hours are not convenient. Alarm system is confusing.

Fahad A.  |  Overall Experience 
Rating:
3.0

Trying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving "notes" to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.

Heather S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUANITA M.  |  Overall Experience 
Rating:
4.0

Would have been better if there was staff to help me move things into the storage unit but other than that it was fine.

Zia G.  |  First Impressions 
Rating:
5.0

Una atencion y asesoria de sus servicios excelente. Estamos satisfechos

JOSE ANTONIO F.  |  Overall Experience 
Rating:
5.0

Byron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!

Monique C.  |  First Impressions 
Rating:
5.0

The young man was very nice and helpful I appreciate it

toni f.  |  First Impressions 
Rating:
5.0

The staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.

James A.  |  First Impressions 
Rating:
4.0

I found the website to be running slow due to heavy use. I contacted a rep and completed the order.8

WAyman H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aniseti O.  |  First Impressions 
Rating:
5.0

very satisfied

islande T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAWN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristin D.  |  First Impressions 
Rating:
5.0

I know the price are pretty high it will be nice if we the price to go lower but that's my suggestion

Estella A.  |  First Impressions 
Rating:
5.0

Very helpful...staff was excellent!!!!

Rhiannon H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marques J.  |  First Impressions 
Rating:
5.0

The young lady that helped me was amazing

DOMINQUE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA B.  |  Online Move In 
Rating:
5.0

Good services

alma g.  |  First Impressions 
Rating:
5.0

Everyone is very kind and helpful. The manager is amazing, always willing to help serve and assist.

Yvette U.  |  First Impressions 
Rating:
5.0

Great joband being friendly

Mary H.  |  First Impressions 
Rating:
5.0

Friendly and make sure taken of.

james a.  |  First Impressions 
Rating:
3.0

Love the way the help me and take care of me

Brenda L.  |  First Impressions 
Rating:
4.0

The employee assisting me is not trained and was not friendly.

Buddy F.  |  First Impressions 
Rating:
5.0

what is there to say. very convenient, staff was very helpful and friendly.

BRENDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norm H.  |  First Impressions 
Rating:
5.0

Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.

Tara H.  |  First Impressions 
Rating:
4.0

The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door

ELEANOR H.  |  First Impressions 
No reviews have been submitted for this location.

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