Customer Reviews for U-Haul Moving & Storage of Eagledale

5,103 comentarios

2960 Lafayette Rd   Indianapolis, IN 46222
(Lafayette Rd @ 30th)

(317) 923-1508

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(317) 923-1508

2960 Lafayette Rd
Indianapolis, IN 46222
(Lafayette Rd @ 30th)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Kesh G. 
Clasificación:
5.0

Great GM handle issues. Very professional.

NORMAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOHAMMAD Y. 
Clasificación:
5.0

Excellent customer service

KEVIN M. 
Clasificación:
1.0

El cliente no dejó un comentario.

COLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrem Z. 
Clasificación:
5.0

1st time customer and I am impressed with the truck, service and pricing .

OLUJUWON K. 
Clasificación:
4.0

The location was fine. But I was charged twice and had to drive to a new location to get my equipment after I had already been moved to 2 other locations for my equipment. I feel like this device could have been more streamlined

Kara O. 
Clasificación:
3.0

Not professional when entering location.

VANESSA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Good service

DADAGAFARI O. 
Clasificación:
3.0

El cliente no dejó un comentario.

REYNALDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

khalia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN M.  |  Overall Experience 
Clasificación:
5.0

Avoid counter delay and speed up customer service and reduce delay time to barely minimum.

RAFIU B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIERRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

Honestly I dont know. The customer service was great. Keep up the good work!

NATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK M. 
Clasificación:
5.0

Good Assistance to helping get what you Need.

YAKUBU D. 
Clasificación:
3.0

Update website

LES C. 
Clasificación:
1.0

Extremely rude staff. Insulted me personally. I would never under any circumstances return to this location

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Atalaya C.  |  First Impressions 
Clasificación:
2.0

Cancelled my reservation with no notice, didn't have the dolly I paid for. I was still charged for the silly even after trying to dispute the charges. First employee I spoke to was unhelpful and dismissive. Not pleased

Ariel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON N. 
Clasificación:
3.0

Everything OK

SALLY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN J. 
Clasificación:
5.0

Great job keeping a paper towel in the holder not just laying it out on the toilet and keep trash pick up on the outside of the building .

Felix M.  |  Overall Experience 
Clasificación:
2.0

Trailer I rented was not cleaned. Was told they would give me a discount or something and didn't receive nothing. Had to put brand new stuff on a muddy trailer.smh

ERIC M. 
Clasificación:
5.0

This location gave me excellent customer service and answered all my questions and concerns

LaTasha R. 
Clasificación:
5.0

Thank you for keeping my things safe.

Duane B.  |  Overall Experience 
Clasificación:
5.0

Love the guys that work there customer skills. They were friendly attentive and very understanding.

carla W.  |  First Impressions 
Clasificación:
3.0

provide customer with a receipt upon the return of the rental equipment.

SHARLENA F. 
Clasificación:
1.0

The woman in charge was rude unreasonable and if she wasn't there …..maybe you would get better reviews. I wanted a smaller storage and she said there weren't any available. She gave me a larger one and said I'd get it at the smaller price. Billing time came around I was charged for the larger one!! Unacceptable!!!! I will continue referring people to other storage sites.

REGINA S.  |  Overall Experience 
Clasificación:
5.0

Gwen and Iasiah were super nice and accommodating.

TRACY J.  |  First Impressions 
Clasificación:
1.0

Needed a cart…it look like food or throw up was on it!!!! Old lady was rude. Won't be referring this location or company to anyone.

REGINA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER W.  |  Overall Experience 
Clasificación:
5.0

Everything was on point 👌🏾

PAMELA A. 
Clasificación:
3.0

Lower the excessive price to simply rent a little trailer that costs UHaul almost nothing to maintain.

STEVEN S. 
Clasificación:
1.0

The Lady who checked me in and out was very rude with a serious attitude problem for no reason. When I walked into the store their were 3 people at the counter and I just stood there because not one of them would acknowledge my presence.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marie D. 
Clasificación:
4.0

I wish that if I reserve equipment and it isn't available the software would let you know it isn't available. We really needed the appliance dolly.

JENNIFER P. 
Clasificación:
1.0

The lady who was running the place was very rude and unprofessional

ROBERT L. 
Clasificación:
5.0

When I was moving out I went to the office and I told them that I am moving out and they asked me to go get a picture I told them that you guys can go and check that is super clean and the lady was yelling at me To go get the picture and show them, she is really rude. Will never go there again until she is there.

MOHAMMAD Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry W. 
Clasificación:
5.0

Store was clean customer service was excellent 10 🌟 s

MAGGIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIIESHA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MWAMI M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antuan L.  |  First Impressions 
Clasificación:
5.0

Absolutely nothing. Everything was excellent.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashonda M.  |  First Impressions 
Clasificación:
5.0

To be honest. I've had the absolute worst experience at the Corner to Corner location in Anderson. I rented a truck for only a short period of time, and PURPOSELY overcharged 46.00 in gas. I asked the manager how did he come up with those figures, and he told me “I just punch in numbers dude” As I continued to dispute the charges he gave an attitude, and told me to call his manager, but instead I called corporate especially after he made me feel like I didn't have an argument, and I was wrong. I was reimbursed for the full amount with an “by accident” apology. That man was a jerk bottomline! I then visit the Elwood location to rent a truck one way to Indianapolis. I happened to rent a truck that had mileage issues that if overlooked I would have been overcharged again by default. When dropping the truck at the Lafayette Rd location exceeded all of my expectations. I didn't catch her name, but she was feisty yet professional, and actually took the time out with me on correcting my charges, the staff was also very nice, and helpful as well. Thank you all!

RODERICK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUCKSON Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
2.0

Professionalism from employees.

Rickey N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tara N.  |  Overall Experience 
Clasificación:
5.0

You guys did all the work for me. Everyone was friendly and helpful. It was so easy renting from you and convenient. Thank you you guys are great.

THERESA G. 
Clasificación:
5.0

Awesome facility

JON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo L. 
Clasificación:
5.0

Nada

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

shalonda M. 
Clasificación:
5.0

The fuel credit needs to be explained better.

DAVID G. 
Clasificación:
4.0

They were so nice I came in frustrated because another uhaul cancelled my reservation but they were happy to help and things went well

MILDRED B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKOTA D. 
Clasificación:
5.0

I have been renting a truck twice a month for the past 18 or 20 months from this location and have never had a negative experience . Staff is great and always most courteous and friendly..

ROBERT W. 
Clasificación:
2.0

Make sure the truck is clean with Gas…

SHARON K. 
Clasificación:
1.0

The truck was dirty. And the engine light was on . If I was told that it was okay. The truck drive very poorly. And it was blowing Hot air. While systems where not on... The truck also pulled to the right it was very poor customer service . They both was talking on there phone. One on the ear piece..

CHARLENE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kacey J. 
Clasificación:
4.0

Overall extremely nice. Great staff.

Theodore B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY C. 
Clasificación:
3.0

T here was beer cans food wrappers and it smelled like smoke. There was nonother truck available so I had to use that one. When I went and notified the representative there nothing was done and I had to clean it myself

Quenten R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth J. 
Clasificación:
3.0

Truck cargo area was dirty with objects left from previous customer. Didn't receive contract for trailer rental.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERINA H. 
Clasificación:
1.0

Same as above location was really bad just overall experience was awful.

Drew G. 
Clasificación:
4.0

Make sure the vehicles are available. Stop overbooking. Vehicles

CHARNELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladarius G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P.  |  Overall Experience 
Clasificación:
5.0

Although I rate the pick location great. (The young man and woman were very personable) The drop off location in Shorewood was Horrible! The experience was not user friendly. The woman who answer the phone there was dismissive. I'll pay the money to move next time to avoid having to rent a UHaul. Lastly, If your going to leverage technology as part of the consumer experience, make SURE IT WORKS!

KENYA V. 
Clasificación:
5.0

Muy buen servicio. Muy amables.

JUAN R. 
Clasificación:
5.0

The lady at the counter was very helpful and greeted me with a smile. This is a very nice location to rent a U-Haul from!

MARCUS G. 
Clasificación:
5.0

Great management and staff!

Gloria G.  |  Overall Experience 
Clasificación:
2.0

Make sure everything is in working order. Tongue jack not working. Had to use lift jack to hook up and unhook trailer.

CHARLES G. 
Clasificación:
5.0

Mui amables

FRANCISCO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

OLUSINA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
1.0

I had reserved a truck when I got there it was not ready and your manager was rude it was not my fault uhaul was overbooked I had someone from regional call and reschedule a pick up where a truck was and they overbooked me another uhaul called for a reservation that was supposed to be canceled

LUCRETIA T. 
Clasificación:
3.0

Overall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that's understandable. The carts really helped us out. More flat bed carts would have been ideal.

JOYA C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEKLEHIMANOT R. 
Clasificación:
5.0

Nothing—everything was great!

Robert B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Pierrot J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHYLLIS S. 
Clasificación:
5.0

The lady who helped me at the pick up of my rental was very friendly and very quick to get me in and out. Great job

Alicia L. 
Clasificación:
3.0

At check out the rep was very helpful. However, the individual that checked me back in had me standing there for over 5 minutes fooling with her phone than finally decided to ask how she could help. At that time she didn't provide much assistance but seem to be aggressive in her talk as well yelling where is my truck. This made the experience one to make sure I don't return to that location.

Levida B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

Your customer agent Kallie was beyond Great. She got us into a different truck when the one we had reserved had not returned on time. She was awesome and helpful. Hats off to her for the customer service standards that she keeps.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
5.0

Good experience

ANGELLA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMICHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YEFFRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dinita W. 
Clasificación:
2.0

Did not leave any messages with me as a second contact. That they were trying to get ahold of me or the first contact person in regards to a pick up truck that was rented. They reported it stolen! They didn't have a problem deductiing close to $3,000 out of my checking account after the “recovered “ the truck. Total bullshit ! Why in the world didn't they just take it out in the first place.

NICHOLAS P. 
Clasificación:
2.0

paperwork at checkout stated the truck had one quarter tank, the truck had a less than a eighth of a tank. location wanted to require us to return it with a quarter tank effectively returning it with more gas than we used. if you're going to have a financial penalty for the end user of returning it with less than a quarter of a tank. you had better make sure you check them out with a quarter of a tank or more of gas.

brent P. 
Clasificación:
2.0

Customer service was awful. Truck was damaged and smelt horrible inside. I will never use this location again. Very disappointed.

MARK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE K. 
Clasificación:
5.0

Good as is, improvement is always needed. We had no issues

IDA Z. 
Clasificación:
1.0

Hours are not convenient. Alarm system is confusing.

Fahad A.  |  Overall Experience 
Clasificación:
3.0

Trying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving "notes" to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.

Heather S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUANITA M.  |  Overall Experience 
Clasificación:
4.0

Would have been better if there was staff to help me move things into the storage unit but other than that it was fine.

Zia G.  |  First Impressions 
Clasificación:
5.0

Una atencion y asesoria de sus servicios excelente. Estamos satisfechos

JOSE ANTONIO F.  |  Overall Experience 
Clasificación:
5.0

Byron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!

Monique C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiashauna O.  |  Overall Experience 
Clasificación:
5.0

I would rent from this friendly great personality having team. Made my stay comfortable Thank You

rhonda r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise W.  |  Overall Experience 
Clasificación:
5.0

The young man was very nice and helpful I appreciate it

toni f.  |  First Impressions 
Clasificación:
5.0

The staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.

James A.  |  First Impressions 
Clasificación:
4.0

I found the website to be running slow due to heavy use. I contacted a rep and completed the order.8

WAyman H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aniseti O.  |  First Impressions 
Clasificación:
5.0

very satisfied

islande T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DAWN M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristin D.  |  First Impressions 
Clasificación:
5.0

I know the price are pretty high it will be nice if we the price to go lower but that's my suggestion

Estella A.  |  First Impressions 
Clasificación:
5.0

Very helpful...staff was excellent!!!!

Rhiannon H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marques J.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me was amazing

DOMINQUE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA B.  |  Online Move In 
Clasificación:
5.0

Good services

alma g.  |  First Impressions 
Clasificación:
5.0

Everyone is very kind and helpful. The manager is amazing, always willing to help serve and assist.

Yvette U.  |  First Impressions 
Clasificación:
5.0

Great joband being friendly

Mary H.  |  First Impressions 
Clasificación:
5.0

Friendly and make sure taken of.

james a.  |  First Impressions 
Clasificación:
3.0

Love the way the help me and take care of me

Brenda L.  |  First Impressions 
Clasificación:
4.0

The employee assisting me is not trained and was not friendly.

Buddy F.  |  First Impressions 
Clasificación:
5.0

what is there to say. very convenient, staff was very helpful and friendly.

BRENDA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm H.  |  First Impressions 
Clasificación:
5.0

Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.

Tara H.  |  First Impressions 
Clasificación:
4.0

The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door

ELEANOR H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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