Truck cargo area was dirty with objects left from previous customer. Didn't receive contract for trailer rental.JEFFREY M.
Customer Reviews for U-Haul Moving & Storage of Eagledale
Indianapolis, IN 46222
(Lafayette Rd @ 30th)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.YOLANDA J.
El cliente no dejó un comentario.Paula K.
El cliente no dejó un comentario.TERINA H.
Same as above location was really bad just overall experience was awful.Drew G.
Make sure the vehicles are available. Stop overbooking. VehiclesCHARNELL A.
El cliente no dejó un comentario.Ladarius G.
El cliente no dejó un comentario.Jennifer P. | Overall Experience
Although I rate the pick location great. (The young man and woman were very personable) The drop off location in Shorewood was Horrible! The experience was not user friendly. The woman who answer the phone there was dismissive. I'll pay the money to move next time to avoid having to rent a UHaul. Lastly, If your going to leverage technology as part of the consumer experience, make SURE IT WORKS!KENYA V.
Muy buen servicio. Muy amables.JUAN R.
The lady at the counter was very helpful and greeted me with a smile. This is a very nice location to rent a U-Haul from!MARCUS G.
Great management and staff!Gloria G. | Overall Experience
Make sure everything is in working order. Tongue jack not working. Had to use lift jack to hook up and unhook trailer.CHARLES G.
Mui amablesFRANCISCO R.
El cliente no dejó un comentario.OLUSINA O.
El cliente no dejó un comentario.Andre D.
I had reserved a truck when I got there it was not ready and your manager was rude it was not my fault uhaul was overbooked I had someone from regional call and reschedule a pick up where a truck was and they overbooked me another uhaul called for a reservation that was supposed to be canceledLUCRETIA T.
Overall the storage unit facility was clean. The previous occupant of my storage unit left some things behind and I had to move it out. I saw some pests on my way to my storage unit as well. Also I wish the storage facility was designed better some units in the temp controlled building are further away from the elevator but that's understandable. The carts really helped us out. More flat bed carts would have been ideal.JOYA C. | First Impressions
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.TEKLEHIMANOT R.
Nothingâ€”everything was great!Robert B.
El cliente no dejó un comentario.Pierrot J.
El cliente no dejó un comentario.HANNA M.
El cliente no dejó un comentario.PHYLLIS S.
The lady who helped me at the pick up of my rental was very friendly and very quick to get me in and out. Great jobAlicia L.
At check out the rep was very helpful. However, the individual that checked me back in had me standing there for over 5 minutes fooling with her phone than finally decided to ask how she could help. At that time she didn't provide much assistance but seem to be aggressive in her talk as well yelling where is my truck. This made the experience one to make sure I don't return to that location.Levida B.
El cliente no dejó un comentario.CHARLES H.
Your customer agent Kallie was beyond Great. She got us into a different truck when the one we had reserved had not returned on time. She was awesome and helpful. Hats off to her for the customer service standards that she keeps.William W.
El cliente no dejó un comentario.DONALD K.
Good experienceANGELLA F.
El cliente no dejó un comentario.JAMICHA F.
El cliente no dejó un comentario.NAY M.
El cliente no dejó un comentario.YEFFRY V.
El cliente no dejó un comentario.Dinita W.
Did not leave any messages with me as a second contact. That they were trying to get ahold of me or the first contact person in regards to a pick up truck that was rented. They reported it stolen! They didn't have a problem deductiing close to $3,000 out of my checking account after the â€œrecovered â€œ the truck. Total bullshit ! Why in the world didn't they just take it out in the first place.NICHOLAS P.
paperwork at checkout stated the truck had one quarter tank, the truck had a less than a eighth of a tank. location wanted to require us to return it with a quarter tank effectively returning it with more gas than we used. if you're going to have a financial penalty for the end user of returning it with less than a quarter of a tank. you had better make sure you check them out with a quarter of a tank or more of gas.brent P.
Customer service was awful. Truck was damaged and smelt horrible inside. I will never use this location again. Very disappointed.MARK P.
El cliente no dejó un comentario.EUGENE K.
Good as is, improvement is always needed. We had no issuesIDA Z.
I missed the email stating the trailer was to be picked up at the Lafayette Road location instead of the original Michigan Ave location. That resulted in me being 30 min late for my equipment pick-up appointment. However, the crew at the Lafayette Road location made the transition very smooth and they were very helpful and friendly.William B.
Terrible customer service, manager on duty extremely disrespectful and condescending. Apparently I was given wrong information when the reservation was booked- when I inquired about it at the actual store, employee was quick to tell me "it wasn't me that told you that" instead of trying to rectify situation. Manager on duty not apt to help- too busy eating. Will NEVER spend my money or time here again. Truck was also pretty dirty, just waiting to see if I'm charged more money on that account.sara A.
El cliente no dejó un comentario.ANN M.
Service was great highly recommendomero D.
They did a great job at meeting all of my requests.GLORIA P.
Nothing but good serviceLORENZO B.
El cliente no dejó un comentario.KE SHIA D.
El cliente no dejó un comentario.SARAH B.
Very friendly and professional staff. I also needed a place to park my tractor trailer, and they were very accommodating. Would definitely use again !!EDWARD P.
Hours are not convenient. Alarm system is confusing.Fahad A. | Overall Experience
Mui amablesFRANCISCO R.
Trying to terminate the unit was so inconvenient and I kept getting billed after I expressed that I no longer wanted the unit; different levels of employees tell you different information about terminating the unit and leaving "notes" to different mangers was very ineffective. Employees are polite and want to help but unfortunately the solutions are not effective.Heather S. | Overall Experience
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.J Robert S.
El cliente no dejó un comentario.JEREMY T.
El cliente no dejó un comentario.MICHAEL L.
El cliente no dejó un comentario.ARTHUR R.
The truck was HORRIBLE. Before I even left the alert came on foe low tire pressure. There were several dings/dents. And it ran horribly - I was worried it would quit for just our 45 mile use.BRANDI B.
Por mi experiencia por ser la primera vez que uso el servicio fue excelente, desde la atenciÃ³n del personal para la entrega de la unidad hasta la recepciÃ³n de la unidad.Alexis S.
El cliente no dejó un comentario.MELISSA S.
El cliente no dejó un comentario.Stephanie D.
Actually nothing to improve for the equipment was wonderful.WILONDJA MANU S.
El cliente no dejó un comentario.TYLER S.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.DENISE P.
The service was the worst i have experienced with u haul. Lazy people. As of yet I have not received my return receipt was was to be emailed. Also they would not buy back the new unused boxed, saying that they did not know how to look up my receipt in the system. That's bull! At the pick up location Margaret was able too. This location needs new management.George T.
El cliente no dejó un comentario.CHAN C.
El cliente no dejó un comentario.Tony D.
It would've been great to get a receipt acknowledging drop off of the equipment. I received a phone call on the following Sunday from this location asking me if I had returned the trailer, which was attached to the truck.Tony A.
Please honor original reservations as booked. I booked at one location, received a text just a few hours prior to the start of my rental, and had to go across town to another location.Alan T.
El cliente no dejó un comentario.Keisha A.
Lady at the front desk was very rude and unprofessional.TRACY R.
El cliente no dejó un comentario.JAY H.
El cliente no dejó un comentario.robleto S.
El cliente no dejó un comentario.JUANITA M. | Overall Experience
El cliente no dejó un comentario.YEMANE W.
El cliente no dejó un comentario.GARY M.
Charged for an extra day, will dispute a full refund with my credit card company due to overcharging me. Enjoy it :)WALKER D.
Do the oil change in that Van soon.Adebayo A.
Thank you for a pleasant experience!Bill F.
Tried to use the app online to pickup a truck. App went down so I went inside the store. The assistant manager was not willing to help. Told me that since I used the app he wouldn't help. Took a cigarette break and the female employee decided to help by entering my info into the store system. Very disappointed that a cigarette was more important than helping me with an app the was not working properly! Byron should be disappointed as well for the poor customer service from his management team! I will use another location for future rentals. No excuse for poor service!Vatania G.
Would have been better if there was staff to help me move things into the storage unit but other than that it was fine.Zia G. | First Impressions
Una atencion y asesoria de sus servicios excelente. Estamos satisfechosJOSE ANTONIO F. | Overall Experience
Check in was a little chaotic. When facility is so busy, I would have people use the after hour app. An employee seemed to not be engaged but just standing around. The wheel sensor on the passenger rear wheel had been torn up causing the light to come on on the dashboard.JENNIFER P.
El cliente no dejó un comentario.CHRISTOPHER H.
El cliente no dejó un comentario.DEONDRA H.
El cliente no dejó un comentario.Ramon T.
El cliente no dejó un comentario.RICHARD M.
Byron is a very professional Manager & has a friendly well-trained staff. Great job Byron!Clifford P.
Clean out the u haul mines was full a dust and smelled un bare able and I had no choice but to keep my furniture on it all night due to me getting new floors. Left smell on my furniture un except-ableFaye J.
I rented a trailer to get a lawn mower moved. The young man had good customer service and walked me out to the equipment. Once i brought my truck around he proceeded to hook up the trailer and I left. About a mile down the road the trailer became unhitched. Luckily one chain held and I got over to the side of the road before any damage occurred. Turns out he put the tongue on the ball but never tightened it down. I got it fixed and went on my way. I think a bit more training is needed.Justin P.
It was a last minute rental and all the staff were awesome. Super friendly and got me on the road quickly.DONALD T.
The lady that attends to me has good customer service.Omodunke Y.
Byron Bartlett was phenomenal! Uhaul could not find my order/confirmation number but he took charge and gor me taken care of in a very timely manner! Kudos!!Monique C. | First Impressions
Booked storage online - but upon arrival (and after a long wait), storage was not available. Unit as booked not vacated and forced to find another option. Disappointing to have wasted time.Michael K.
El cliente no dejó un comentario.KIM G.
El cliente no dejó un comentario.MAURO A.
El cliente no dejó un comentario.Gynder L.
El cliente no dejó un comentario.Tiashauna O. | Overall Experience
I would rent from this friendly great personality having team. Made my stay comfortable Thank Yourhonda r. | Overall Experience
I love that place ðŸ‘ðŸ¾BARRY G.
The manager Byron went above and beyond to accommodate us, even while, very professionally, addressing a rude customer who was pretty belligerent with an employee. While dealing with inventory issues, the staff remained professional and patient. Thank you all for a great customer service experience.PATTY G.
El cliente no dejó un comentario.KAYLIN M.
Buen servicioFRANCISCO R.
Bryon Bartlett was extremely professional and helpful. And at opening, he had a line of customers and was engaging all of them and managing all of the customer questions and needs extremely well! Very impressive and a great representation of UHaul!MARK H.
El cliente no dejó un comentario.Louise W. | Overall Experience
El cliente no dejó un comentario.HECTOR M.
El cliente no dejó un comentario.Von M.
This is a great team of people to work with. I have rented vans and scheduled a tow hitch installation. Even when things have not gone as planned, they have worked hard to resolve issues and I truly appreciate it. I will likely be renting storage space here as well.STEPHANIE P.
Returned the trailer 4 hrs after getting it and before time but was charged over $200 and they won't answer the phone.Lavon W.
Very friendly and efficient service. Would definitely recommendLaura S.
El cliente no dejó un comentario.Cheryl S.
El cliente no dejó un comentario.Nathan C. | Overall Experience
The young man was very nice and helpful I appreciate ittoni f. | First Impressions
The staff was very professional, timely and accommodating. The facility was clean. Everyone was very helpful. I would use again and recommend to others.James A. | First Impressions
I have used your service since I moved in the state of Indiana and I would always use it as long as I need it thank you for taking care of my needs God blessEarlonda R. | Overall Experience
I found the website to be running slow due to heavy use. I contacted a rep and completed the order.8WAyman H. | First Impressions
El cliente no dejó un comentario.Wesley C. | Overall Experience
Great facility! Great staff!charity d. | Overall Experience
El cliente no dejó un comentario.wanda a. | Overall Experience
El cliente no dejó un comentario.Aniseti O. | First Impressions
Get the roaches under control. I had to bomb my unit before moving out because yall roaches everywhere!Latonja C. | Overall Experience
very satisfiedislande T. | First Impressions
El cliente no dejó un comentario.Sabastien D. | First Impressions
El cliente no dejó un comentario.Leah A. | Overall Experience
El cliente no dejó un comentario.Lawrence T. | First Impressions
El cliente no dejó un comentario.DAWN M. | First Impressions
El cliente no dejó un comentario.Kristin D. | First Impressions
Didn’t take clients serious, never answered emails nor phone calls, kept saying we had to pay when we made our last payment, and hours were horrible not able to go when you wanted to or when you were available over all horrible experience and never recommending nor coming back to this place.luis f. | Overall Experience
I know the price are pretty high it will be nice if we the price to go lower but that's my suggestionEstella A. | First Impressions
Okay experience, some staff very helpful willing to go above and beyond others not so muchADAM M. | Overall Experience
Very helpful...staff was excellent!!!!Rhiannon H. | First Impressions
El cliente no dejó un comentario.rhonda r. | First Impressions
muy bien servicio al cliente Gracias por todoJuan J. | Overall Experience
El cliente no dejó un comentario.KIMBERLY G. | First Impressions
El cliente no dejó un comentario.Marques J. | First Impressions
El cliente no dejó un comentario.Brett M. | Overall Experience
When I first moved into my storage unit it was great. After a few months someone with roaches moved in and all of my belongings became infested which is why I stopped paying. Not only that but there were mice and mice droppings inside the storage unit as well as my belongings.Shana L. | Overall Experience
El cliente no dejó un comentario.RENITTA L. | Overall Experience
The cashier guy messed up on my money and I was really unhappy about thatRennie W. | Overall Experience
The young lady that helped me was amazingDOMINQUE H. | First Impressions
El cliente no dejó un comentario.linda t. | Overall Experience
El cliente no dejó un comentario.CHRIS H. | Overall Experience
Only thing was it said a lock will be in unit for me when i got there and it wasnt. Nothing major. ThanksTerrian S. | Online Move In
A very cleaned and safe place to0 be recommended. Truly love it.MOROU H. | Overall Experience
El cliente no dejó un comentario.Bobbi T. | Overall Experience
El cliente no dejó un comentario.Tina T. | First Impressions
Extraordinario servicio al clienteAnton F. | Overall Experience
re-sold unit rented and paid for. Without notice..Saundra M. | First Impressions
I was a little lost when we first got there. We spoke to the worker there and she was very friendly and helpful!Kamela M. | Online Move In
El cliente no dejó un comentario.Jeffery L. | First Impressions
El cliente no dejó un comentario.Anton F. | First Impressions
I REALLY LIKE THE EXPERIENCE AND MY THINGS WERE EXACTLY THE WAY I BOUGHT THEM THERE... NO PROBLEM WITH RODENTS..!!!! GREATTiwanna S. | Overall Experience
El cliente no dejó un comentario.Michael R. | Overall Experience
El cliente no dejó un comentario.Donte R. | Overall Experience
El cliente no dejó un comentario.AMANDA B. | Online Move In
Nice, and smoothGary B. | Overall Experience
Muy satisfactorioYEFRI C. | First Impressions
El cliente no dejó un comentario.Crystal W. | First Impressions
I have complained about pest issues since after moving into the storage facility. I seen roaches and foreign looking bugs walking through while loading furniture into my unit. I informed Uhaul about these findings on day one and my concern, but I was told to purchase insurance. I purchased insurance and sadly within my unit find roaches, big and small ones, around and near my furniture. Of course, there is no way I am taking this furniture to my new house now. I call the insurance to get this replaced and they say roaches are not covered under Pest; however, they would call uhaul to see what can be done. No follow-up or anything, but something must of been communicated because not only are people working at uhaul cleaning the storage facility, but now they had "inspectors" come overview and ask random people what they thought about the uhaul. I could be entirely wrong about my assumption, but it would have been nice to see this care, look, and pride for the facility as a normal maintenance. Overall, I took matters into my own hands and came to the conclusion that storage facilities are a waste unless you have items you don't care to loose. It is sad that you pay a decent amount of money to store away furniture only to know that you will have to most likely dispose of it in some matter due to neighbors and or the facility upkeep. I rather not put that trust in anyone's hands again.Heavenly G. | Overall Experience
Everything was great till I tried to close my account. And because I closed my account 2 days after you took my payment. I didn't get a refund or a partial credit for the month. you guys took all of my money for the entire month even though I was only there for two days. That is unacceptable to me and for that reason alone I will not recommend you. I have put in a customer complaint to see if I can get a partial credit back. But I spoken to two Representatives on the phone and it doesn't look like that's going to happen. And the gentleman that closed my account although was friendly he could care less whether or not I got any of my money back. And basically told me there was nothing he could do for me my account was closed have a nice day. Not cool..Walter R. | Overall Experience
I love that I can do the reservation online . Everything that I rent and used is in good condition. The staff is great in person and on the phone. Byron kudos and may God continue to bless each one of you be safe.Earlonda R. | First Impressions
Good servicesalma g. | First Impressions
El cliente no dejó un comentario.Karl K. | Online Move In
El cliente no dejó un comentario.Aime M. | Overall Experience
The staff was always friendly and super helpful. Cianna was especially awesome - went above and beyond. I would definitely rent here again if I needed extra space. Thank you. Paula FoxPaula F. | Overall Experience
El cliente no dejó un comentario.Irene P. | Overall Experience
Everyone is very kind and helpful. The manager is amazing, always willing to help serve and assist.Yvette U. | First Impressions
Great joband being friendlyMary H. | First Impressions
Friendly and make sure taken of.james a. | First Impressions
N/CKOMLA A. | First Impressions
El cliente no dejó un comentario.Maria D. | First Impressions
Love the way the help me and take care of meBrenda L. | First Impressions
The young lady that helped me went over and aboveJeanna P. | First Impressions
The employee assisting me is not trained and was not friendly.Buddy F. | First Impressions
Though I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.Heavenly G. | First Impressions
what is there to say. very convenient, staff was very helpful and friendly.BRENDA W. | First Impressions
El cliente no dejó un comentario.Elexcia S. | First Impressions
El cliente no dejó un comentario.Norm H. | First Impressions
Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.Tara H. | First Impressions
Both the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.Charles G. | First Impressions
El cliente no dejó un comentario.Reese F. | First Impressions
The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the doorELEANOR H. | First Impressions
Servicios adicionales en esta ubicación
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