Customer did not leave a comment.Chendra R.
Customer Reviews for U-Haul Moving & Storage of Downtown
Raleigh, NC 27603
(@ Peace St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.JOHN E.
The woman who helped me went above and beyond. She was great!JOHN S.
Great staffREZA D.
Truck was smoked in. My checkout took 15 minutes of my 2 hour rental time as I was greeted by 4 workers and I was the only customer in the store. Check in took another 15 minutes before I was acknowledged by the return staff making it appear the truck was late being turned once entered into the uhaul system. This could have been better.CHRISTOPHER C.
Customer did not leave a comment.JESSICA B.
Thank you for improving your business! Based on this experience, I can see that you took my experience to heart and put procedures in place so that Driver's Licenses will not be stolen!!!!!!!!!!!Lynne H.
I dropped off. The checkin process (24/7) was not readily explained. I had to take a series of pictures that wasn't explained as part of the process. I get it that it was for my protection and my say so in order to protect me from additional charges, but it isn't as simple as drop the truck off and drop the keys in the slot. UHaul needs to do better job of explaining the process up front. I could have waited another 15 minutes to bring the truck back when someone would have been there and the process would have been quicker.William P.
The part was not there eventhough I had received a text that it was . The manager drove 2 hours to get the part to install the hitch on my car. So the location service was great but u haul overall was not. Took 3 times to schedule as the part was not in. We were not notified either so a waste of our time getting there to realize part was not. Glad it is fixed now. Thank youSusan B.
Customer did not leave a comment.Mark H. | Online Move In
The online reservation system was easy. The location is good as is the equipment. And the guy checking the truck back in was very nice. However, the woman checking the vehicle out to us was SUPER rude. She wouldn't make eye contact or answer our questions. She ignored us for most of our interactions until we repeated specific simple questions or requests. She was probably the worst customer service rep I've ever seen in a business. Very weird given how the whole exchange went smoothly except the foul attitude of this one key person!ADAM H.
I didnt know the guy worked there, he just grabbed the key and brought me a receipt. Quick and easy I guess.WYTONIA D.
Customer did not leave a comment.Hala A. | First Impressions
staff is really amazingSASHA K.
More staff after hours. My app stopped working. I was beyond frustrated. My battery was nearly dead and I was lucky a staff member ending their shift told me to drop off the key.Ian F.
Customer did not leave a comment.RICHARD K.
This location team are always great.James M.
No concerns. Rodnai was very helpful in meeting my rental needs I needed to make a last minute change in my pick-up time. It was no problem.RAY S.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.JOSEPH C.
Need to make sure service tech is on site. Website will schedule the appointment and not verify if staff are available to complete the work. I had to return a second time to get the installation completed.Michael H.
Customer did not leave a comment.CHRISTOPHER S. | First Impressions
Customer did not leave a comment.CHRISTOPHER S.
The staff was excellent. They really helped me get out of there with no problems.MARK M. | Overall Experience
Customer did not leave a comment.MICHAEL R.
The area was very poorly lit. If a woman was picking up a truck using 24/7 I would truly be concerned about her safety.Derrick A.
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.Marion T. | Overall Experience
No lock in unitTaylor A. | Online Move In
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.CHARTER K.
Customer did not leave a comment.LEON E. | Overall Experience
Customer did not leave a comment.Gerald S.
The staff(I don't remember her name but she work Saturday morning on 11/6 @ 716 Capital blvd) was so so nice and helpful and quickly resolved the problem and was very professional. With that type of person working for you, I would continue to be a returning customerLeslie J. | First Impressions
Customer did not leave a comment.QUINTON B.
The entire staff was very helpful and friendly upon EVERY visit. This was a great experience!AMARI W. | Overall Experience
The only reason I said no to the staff is because they was not very helpful the girl that was helping me was like didn't care what I was asking her at all so I letting her know that I didn't have a key and did they have a master key or something and she was like well there's nothing I could do about it you have to call a locksmith order for me to get it unlockedget so had to pay for a locksmith then when I got my truck it was on e and so when I went back in and asked why was the tank not full she's going to answer me and say well that's the only truck we got what can I say what can I do about it in a nasty demeanor way but other than that the supervisor of the store Miss RODNAI DREW but she's very helpful very polite had a pleasant communication and I really enjoyed. Talking to her and thank her so much for helping me out but her staff she needs to talk to them because the one girl that had on a hat she was tacky she had an attitude and it was very unpleasant and she needs to learn how to talk to customers and explain things better because if she have to look like that in the office then she really doesn't need to work there or her face twisted let's twist it and it's just unpleasant I wish that I had a chance to meet Miss. RODNAI DREW before I left to tell her thank you so much but she wasn't in the store when I went so please let her know that I said thank her from the bottom of my heart but she needs to have a sit-down talk with her staff when she's not around and how they should act towards customers But over all Miss. RODNAI DREW WAS EXCELLENT AND VERY PROFESSIONAL SO I WILL GIVE HER A PLUS ALL DAY SHE WAS VERY VERY PLEASANT TO WORK WITH. Thank YouYolanda J. | Overall Experience
Customer did not leave a comment.GIOVANNI M.
Customer did not leave a comment.PRISCILLA D.
The staff acted like we were an inconvenience to them. And they were not complying with the local mask ordinance in place in Raleigh.Chris M. | First Impressions
Most of the staff is pretty friendly. However, when there were no cars to move my stuff out of the storage, I went to the office and a lady there was like "oops, sorry, nothing we can do about that." Most she did was to offer for me to pay one of the small trolleys. Finally, another lady decided to go for one of the trolleys that they had in the back, which are of the type that are usually in the storage area.Irving A. | Overall Experience
Worst U-Haul online experience ever. Reservation was not available to store. Have been overcharged and do far can't get money back. Referred to three different places for refund. Won't be using online again.Robert D.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.John W G.
Thanks for cleaning up someone else mess. One store change ny reservation and did not include the Dolley. You were able to update information in the system and made it rightSHARLOTTE Y.
Customer did not leave a comment.THERESE S. | Overall Experience
Store manager is awesome deserves a raiseMARCUS S. | Overall Experience
Customer did not leave a comment.MAJHOR W.
Customer did not leave a comment.Allen M.
Customer did not leave a comment.AARON H.
Rodnai was great! Very helpful and kind.Denise W. | Overall Experience
Customer did not leave a comment.robert l. | First Impressions
customer service out standingEBONIEVANGELYNN S.
I have no idea when my container arrived, it was â€œlostâ€ for a while, no one seemed to know where it was. Then on the 15th I called and it suddenly was in Raleigh, although no one there could tell me when it got there.aaltje T.
Jasmine was awesome! Super helpful and patient.AALTJE T.
The service was good despite a couple of mishaps even though I was set up for mobile I still had to go inside. The truck was dragging a little and the receipt I received when I orginally booked doubled in price by the time I returned and I didn't do anything extra and I put gas and I don't know where the extra fees came in at.Danielle M.
Customer did not leave a comment.SPENCER J.
No recommendations. Staff was great. Very friendly and helpful.RONALD C.
Make sure what you been down where the gas is at. That it really is where you say it is at.Virginia B.
Everything was great, and the customer service was excellentJERMAINE S.
Customer did not leave a comment.Wondasja W.
Customer did not leave a comment.james A.
Thank you and please note our particular appreciation of the work of the general manager at the U haul moving and storage of downtown at 718 Capital Blvd., Raleigh NC 27603 Rodnai Drew is the general manager Her service and staff were exceptional. They were kind, courteous, and very helpful. Please pass on our commendations to Rodnai. And please reward her for the great work they did to help make our experience as simple and as helpful as possible. Very well done. Stan HustadStan H. | First Impressions
Customer did not leave a comment.CHRISTOPHER S.
The staff was very friendly at the location. UHaul on the phone, on the other hand, is a disaster. You can't even figure out if a trailer has been returned. It cost me way too much time and phone calls to solve that issue all because of mistakes on your end. The experience dealing with your logistics representatives is rather poor. I would definitely caution anyone using ANY of your services. What an unprofessional mess.IRVING A.
Customer did not leave a comment.HANNAH M.
The staff was friendly and helpful. The U-Haul system was a bit messy, because it showed an empty room when it was actually full, therefore making us have to go back to the office after we were already offloading.Irving A. | First Impressions
The pickup location changed five minutes before scheduled and agreed up time and location. The customer service representative at the new location was extremely rude and not of customer service.JOHN T.
Storage unit was not actually available. Employee told me to always go there and rent in person, never rent on-line because computer is always wrong. What's the purpose of the convenient on-line rental option if it is not accurate?Jennifer B. | Online Move In
Customer did not leave a comment.Rossie Lee J.
Customer did not leave a comment.JOHN S.
Very poor service size truck not available when I reserved more than a week in advance also no appliance dolly that I also reserved. I had to argue to get the $30 appliance charge removed from my bill they told me when I was finished they would remove charge so I had the employee sign I didn't take it and upon return had to argue for refund. They just put a $10 credit instead of $30 for the 3 day rental. I have spent over $4500 with uhaul the last two months. I have a truck reserved in October in salt lake area for over $4000. I am thinking about alternatives.DOUGLAS M.
person working on counter not very friendlyWILLIAM C.
Customer did not leave a comment.Brooke K. | Overall Experience
Customer did not leave a comment.PETER K.
I don't like how the reservation system will let you reserve an appliance dolly yet they don't actually have one available for you. Not cool.Derek R.
Customer did not leave a comment.EDWARD W.
I absolutely love the extra clean environment and staff were amazing. I was referred from a family member snd I'll refer family and friends thanks again to my new uhaul family.. shout out to all the staff at uhaul on capital blvd Raleigh North Carolina y'all are the best ever!!!!!Jessica D. | First Impressions
I always get excellent service at this locationCHRISTOPHER S.
We arrived at the facility before 7:00pm, we notified the employee that we would be cutting it close. When my wife arrived at 6:57 pm as she was walking in the employee on duty refused to help her and directed her to check in via online. She was short in tone and obviously in to big of a hurry to help. We thus had to keep the 26' Truck for the entire weekend because of this. Which put our things at high risk being that I had To fly out the next day, so had to park it at a hotel until Sunday. The when returning, the young man who helped me was VERY NICE! but when I went to use my code and key and I didnt Work. Fun Aly after and hour of calling and complaining (it magically started working) I need Some sort of compensation extension on my rental or something. I'm a social Media influencer and have a far reach, then the manager FINALLY called today with and attitude with my wife. Giving excuses about she has a child etc etc.. Rodnai was her name. Attitude, making excuses for her incompetence employees. I'm very mild mannered by nature but this experience was so not right!LEON E. | First Impressions
I had way too many issues with this short-term rental contract. Even though the issues were consistently resolved, it shouldn't have been this many. Had 3 refunds because of bad data entry.CARMESHA W. | Overall Experience
Customer did not leave a comment.Hamel M. | First Impressions
Customer did not leave a comment.LOVETTE H. | Overall Experience
Customer did not leave a comment.WANDA H.
My dad dropped off the trailer, I never saw this location.Kyle H.
App did not work on check in. Was charged at a rate that I did not agree to ($20 a day and .30 per mile). Customer service at desk was not great on return.Phllip F.
Customer did not leave a comment.Sharon H. | Overall Experience
I got charged for 2 dolleys I never had I got charged a triple rate my 20 dollar rental was 90 dollars in return this unacceptable someone needs to make this right that's theftTHOMAS E.
Customer did not leave a comment.jerry L.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.antony S.
Customer did not leave a comment.LESLIE H.
Customer did not leave a comment.JOHN K.
The provided access card did not allow access to the bathroom on the first floor in the storage facility. After normal business hours the access card would not work for the sliding doors. My wife and I had to use the small door to bring Furniture into the unit which was very inconvenient.SAMUELJOSEPH S. | First Impressions
I never got my $100 deposit backCARSON D.
The young who manages this location, Rodnai Drew, was absolutely wonderful!! Her knowledge and professionalism were without blemish!!! She explained everything and did all she could to ensure I was served well and happy. I will return to her location even if logistically inconvenient!! She made the process as stress free as it could have been!! Thank you Ms. Drew!!!! The real issue I had with the rental experience was with the call center, who provided me with a wrong quote! My mileage estimation was ok, however the young lady at the 800 number failed to inform me that the rate would change due to the day of the week/number of hours I kept the truck. This resulted in the price quoted being off. Ms. Drew was so pleasant and professional in explaining it, I couldn't beef about it. She apologized even though the error was out of her hands. She did all she could to make it a positive experience.BEVERLY A.
Customer did not leave a comment.Erick C. | First Impressions
great customer serviceMICHELLE T. | Overall Experience
Rodnai was excellent in her service and assistance. Was a very positive and helped during a stressful time moving. Brian BolcarBRIAN B.
Promote Zeek!! He has wonderful customer service. Always smiling and assisting customers. He made my weekend! Thanks, Zeek!!Gerald M.
Good customer service and very understanding.DAVID S.
Customer did not leave a comment.THERESE S. | First Impressions
Used the online sign in and it assigned me a room that was already rented to someone. That facility is very poorly run. Your system availability does not match what is actually free. Also I rented a 5x10x10 off the website recommendation that it would be big enough to fit a 1-2br 1200sft apartment and that was a complete lie. I have to rent another unit because it was so small. I will not be using or recommending you service to anyone ever again.Lovette H. | Online Move In
Why do i have to ho into the store when i made reservations online? Also this location was understaffed. You could make operations much more efficient.ROBERT L.
Out of 9 curtesy carts they only had 3 mattress carts which were still to small to move my mattress and one flat cart that had a broken wheel. I did self check in and it assigned me a unit that was already rented and had a lock on it. When I went back to get another one that was bigger that one was also rented already even though it said it was available on their system. The person at the desk didn't know what they were doing. Forgot to give me my keycard. And the bathroom would not unlock for us even though after swiping the card it said it was unlocked. I will not be recommending this place to anyone ans will never use this service again. Thank god I only need the unit for 2 weeeks.LOVETTE H. | First Impressions
Customer did not leave a comment.LUIS A.
Customer did not leave a comment.Alice N. | First Impressions
Pick up and drop-off was very easy and I paid less than I expected. The staff was absolutely wonderful.CHRISTOPHER B.
Customer did not leave a comment.robert D.
Customer did not leave a comment.Stephen T.
The rep who checked me out and greeted me when I returned the vehicle, Justice Bullock, was friendly, efficient and knowledgeable. He was definitely the best part of the experience.TIMOTHY G.
Customer did not leave a comment.DENNIS A.
Staff was very nice and professional. Facility was clean. Truck was clean and ready to go.KATE S.
Customer did not leave a comment.Jordan P.
have the agents take a lesson in courtesyWILLIAM K.
Keys weren't in truck after checked in on touchless online account until we stood in line for 30min INSIDE in crowded store! A truck was blocking our truck leaving so a cashier had to leave building to go find keys to move & ask yard guy to give keys for our truck! Online check in was a lie & waste.sarah J.
My vehicle was reserved at this location- when I arrived at 9 am they told me it was at a different location. I went to that location and the truck that was supposed to arrive the day before was not there. No one alerted me I was going to have no truck. The employee basically said sorry good luck someone will call you. Luckily the other location still had a truck I could use. Someone did call me 2 hours later saying there was a truck available 1 hour away. This was terrible customer service. The manager at this store also said I should be expecting a $50 credit because my reservation was cancelled with no notice. I expect this to be credit to my account. Thank you!ALLYSON G.
Customer did not leave a comment.JULIAN F.
Couldn't do on line pick up because it said I wasn't sharing my location but I was.ROBERT H.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.NNEKA O.
Took 1.25 hours to get my uhaul because the line was so slow. Messed up me move.MATTHEW R.
Customer did not leave a comment.MARYELIZABETH V.
This was one of the worst experience ever in dealing with a business where you are renting something. The girl that worked behind the counter Jasmine I think was her name gave us the vibe that she was pissed off and had a chip on her shoulder. Never even said hello. When I asked he a question about the van. She told me to go to uhal.com. I said I am here in a uhal place and I want you to find the answer. After 10 minutes of looking on the internet. She finally found the answer but I was not convinced it was an accurate answer. When we got the van. It was not very clean and the windshield was nasty with bug splatter all over. The van we rented got the job done but this experience at this location was very disappointing. Would never go back there again. Awful is the best word for this location.JOY B.
Rodnai Drew was awesome! Very friendly, able to manage at least 2 customers simultaneously with each customer feeling well taken care of, very clear and efficient.matt M.
Customer did not leave a comment.Latara M.
fast and simpleDaniel B.
1. There were so many Uhauls trucks in the parking lot all over the place it was hard to even get in the parking lot from a major avenue. This is a road hazard. 2. No check out - they told me to drop off the truck anywhere without checking WITH me the truck. So if they want to add any additional fee they could since the counter representative did not want to go over and check the truck state with me.Leonardo P.
Rude associates. Need to teach them proper customer service and communication skills.JENNIE S.
Manager did what she could to helpTIARRA P. | First Impressions
Customer did not leave a comment.MARCUS S. | First Impressions
Customer did not leave a comment.breana g. | First Impressions
I purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Thank you.CHANA R. | First Impressions
Customer did not leave a comment.Veronica B. | Online Move In
The workers here work so so hard. Please give them a raise or something! They are dedicated!SAMUEL B. | First Impressions
I am giving U-Haul the national chain a VERY poor rating. The local people were nice and tried to accommodate a poorly run-company. Yolanda , which I assume was from your National cust service center, sent me to the Capital Blvd location from the original Chapel Hill location where the pods were to be stored. She reserved a 10x10x10 unit. I also called back to get another unit since the 10x10x10 was not large enough. I reserved a 7X23.5X6. When my movers arrived at the Capitol Blvd location. There was not place to park the truck. I had to drive around to finally find a place to park my car. There was one guy working the desk and a long line. It was chaotic. When i gave my reservation to the young man, I was then told the only units at that location were 5X5X6 units. I could possibly get four different units. He was not sure if they were rented or not. I had to walk to the units to see if they were actually open and not rented out. What kind of system makes reservations but actually does NOT have what you reserved? Moving is so stressful and to have this debacle from U-Haul is highly unprofessional and unacceptable. I am so frustrated that I even used U-Haul. I would have been much better off going with a less crowded, closer storage unit. The stress of being told my six pods were cancelled, I did not think that I no longer needed to be with U-Haul! I would NEVER use U-Haul or recommend your company. I am a realtor and a home stager and I will make sure my experience is known.DAPHNE R. | First Impressions
Customer did not leave a comment.JAMES H. | First Impressions
Customer did not leave a comment.JOSHUA B. | First Impressions
Customer did not leave a comment.Marko B. | First Impressions
The guys in store were very helpfulSimon C. | Online Move In
Staying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.James J. | First Impressions
Smoothtracy s. | Online Move In
Customer did not leave a comment.Summer G. | First Impressions
The reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie BoyceChimur K. | First Impressions
Clean, Friendly, easy access.Leonard M. | First Impressions
I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!constance b. | First Impressions
I am very satisfied with the level of customer service that the U-haul representative provided.Tammy S. | First Impressions
very pleased with the serviceDANIEL O. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!