Customer Reviews for U-Haul Moving & Storage of Downtown

6,964 comentarios

716 Capital Blvd   Raleigh, NC 27603
(@ Peace St)

(919) 821-1450

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 821-1450

716 Capital Blvd
Raleigh, NC 27603
(@ Peace St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ORESTES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry F. 
Clasificación:
3.0

Old truck. No cruise control on a long drive.

STEVEN C. 
Clasificación:
5.0

Great service and great people at this location!

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

Professional, helpful friendly

JENNIFER H. 
Clasificación:
1.0

Improve the after hours drop off to not require location sharing. If you have photos of the truck In place why do you need the location sharing? It would also be good to create a stronger customer service attitude.

Allen D. 
Clasificación:
2.0

Improve the mobile check-in and drop off experience!!! The app does NOT work well! You have to be at the location at the exact time of your rental, otherwise you have to see a store associate to check-in. On pickup, the cargo van I rented was dirty (contained trash, hangers, used juice bottle) and had a very flat tire missing the air pressure cap that I had to fill and find a replacement cap for before starting my move. This will probably be my last time renting with Uhaul.

NATASSIA C. 
Clasificación:
5.0

The staff at this location, was fast, efficient and knowledgeable. I would rent from them again.

Edward M. 
Clasificación:
5.0

The women behind the counter and servicing the rental vehicles provided outstanding customer service.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY R. 
Clasificación:
4.0

Staff were helpful once they came outside which took several minutes.

GAILELIZABETH T. 
Clasificación:
5.0

The service movers help stated your rates I paid in advance come back a said you quote wrong and charge me 68.00 more dollars very unacceptable

VALERIE H. 
Clasificación:
5.0

Good selection of supplies. Friendly staff.

JAMES H. 
Clasificación:
4.0

The rep was very unfriendly , not sure if she was having a bad day, but her demeanor was repulsive

RAMIEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

marjorie h.  |  Overall Experience 
Clasificación:
5.0

Easiest drop off experience I have had once we found a person to help. Drop off personnel were no where to be found when I pulled in. Had to walk around and look for someone and ultimately had to ask a person in the break room for help. Once that was done though the process was very easy and quick.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Slavko M. 
Clasificación:
5.0

The worker ( female) on 1/5 was very efficient, friendly and got me squared away quickly, even when I realized I needed a bigger truck

Casey E. 
Clasificación:
5.0

The personnel was also very helpful and friendly. Made the return process very easy.

VALENTINA F. 
Clasificación:
3.0

Employees are not friendly and helpful.

Claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASRAWLES C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMIE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Starr I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARAD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

BENJAMIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMIR I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S.  |  First Impressions 
Clasificación:
5.0

Please put some hand crank lifts on the trailer tongues so employees and customers don't have to lift them by the strength of our backs

RICHARD C. 
Clasificación:
5.0

Wonderful

Derrick P.  |  First Impressions 
Clasificación:
5.0

Very easy drop off and friendly staff.

TERRY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

One of the best u-haul sites I've used. Staff were friendly but professional, equipment was easy to access and they have a nice big yard for turning, delivery etc.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAM M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY D. 
Clasificación:
5.0

Your customer service was excellent

WANDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
2.0

I reserved a lock. I did not receive it. Desk staff was very unhelpful.

Alexis G.  |  Online Move In 
Clasificación:
5.0

Good customer service

IVOR A.  |  Overall Experience 
Clasificación:
5.0

The staff here was great!!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thu L. 
Clasificación:
4.0

El cliente no dejó un comentario.

North Carolina B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY F. 
Clasificación:
5.0

Easy process

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL M. 
Clasificación:
2.0

First truck engine light was on and they wanted to rent it then the transporter was given broken and had to get a bumgi,rope to hold it together then the tire light was on.it was to much,then they sent me to clay n c and again the light for the tire came on and it never came with the ramp

Anabel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
5.0

Very helpful staff.

ROBERT M. 
Clasificación:
1.0

Ensure the crew maintains a professional demeanor. From the moment I walked into this location the crew was unprofessional and lacked effective communication skills.

COURI T. 
Clasificación:
1.0

Move.

PETER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

shawn h.  |  First Impressions 
Clasificación:
2.0

They called me the morning of my reservation and claimed their were no trucks available. Told me the only option was to pick up 5 hours later than my reservation & at a different location 30 minutes away. This was an extreme inconvenience - yet they offered no discount or compensation for the error in any way. I don't see what the point of making a reservation is if they cannot fulfill it. When I arrived at the new pickup location, nobody offered to help me and nobody was in the building. I had to hunt down one of the 2 employees in the parking lot. They then proceeded to take me inside, ask me a few questions, hand over the keys and say “the truck is outside”. There were 15+ trucks in the lot and nobody offered any help. Extremely disappointed in my pickup experience.

Cameron N. 
Clasificación:
4.0

The truck was old and did not drive well at all. The door latch was also old and in need of repair, which caused us to be unable to close the truck door after 8 hours of moving. We had to wait in the cold for roadside assistance, greatly delaying my move and causing a complete headache. The latch/springs/door needs to be replaced, it was a nightmare to deal with.

CASEY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAMIR M. 
Clasificación:
5.0

Staff was great 👍🏻

NICHOLAS B. 
Clasificación:
1.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

I never got the text that allowed me to report my inspection which was slightly annoying and the truck only had 3/4 of a tank of gas. Fortunately it did not have any other issues

Damian K. 
Clasificación:
5.0

Everyone so nice,thanks

RICHARD C. 
Clasificación:
2.0

I was over charged. They charged me an extra $20 for after hours service fee and I returned the vehicle during business hours and also I was over charged for mileage. Please take pictures for your own records of the mileage before and after.

ERIC N. 
Clasificación:
5.0

Nothing needed for improvement at this location. Personnel were very inviting, knowledgeable and helpful. Highly recommend this location for all your moving needs.

HAMZA A. 
Clasificación:
5.0

I was under the impression that this was no contact no touch but it still required me to go inside nevertheless the process was pretty seamless and the vehicle was in a pretty good state other than not being swept out as I noted overall a very good transaction and went as expected as well as cost

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCINDA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo W. 
Clasificación:
5.0

I had a great experience with the two ladies that helped me.

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
2.0

My complaint is that my location for pick up and drop off was changed. I ordered a truck by where I live in south Raleigh, and it was changed to north Raleigh which added 20 extra miles to the truck costing me about $25 more for the day. $170 cost for a one day rental is expensive.

DARYL J. 
Clasificación:
5.0

Continue with great service.

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTY L. 
Clasificación:
4.0

During mobile check out during business hours, instruct customer to leave keys in car- that is what the inside staff told me to do

Benjamin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROY B. 
Clasificación:
5.0

Ms. Rodnae was amazing to work with, professional beyond expectation! No wonder she's the boss!

ROLLIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chendra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

The woman who helped me went above and beyond. She was great!

JOHN S. 
Clasificación:
5.0

Great staff

REZA D. 
Clasificación:
2.0

Truck was smoked in. My checkout took 15 minutes of my 2 hour rental time as I was greeted by 4 workers and I was the only customer in the store. Check in took another 15 minutes before I was acknowledged by the return staff making it appear the truck was late being turned once entered into the uhaul system. This could have been better.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

Thank you for improving your business! Based on this experience, I can see that you took my experience to heart and put procedures in place so that Driver's Licenses will not be stolen!!!!!!!!!!!

Lynne H. 
Clasificación:
5.0

I dropped off. The checkin process (24/7) was not readily explained. I had to take a series of pictures that wasn't explained as part of the process. I get it that it was for my protection and my say so in order to protect me from additional charges, but it isn't as simple as drop the truck off and drop the keys in the slot. UHaul needs to do better job of explaining the process up front. I could have waited another 15 minutes to bring the truck back when someone would have been there and the process would have been quicker.

William P. 
Clasificación:
4.0

The part was not there eventhough I had received a text that it was . The manager drove 2 hours to get the part to install the hitch on my car. So the location service was great but u haul overall was not. Took 3 times to schedule as the part was not in. We were not notified either so a waste of our time getting there to realize part was not. Glad it is fixed now. Gracias

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Online Move In 
Clasificación:
1.0

The online reservation system was easy. The location is good as is the equipment. And the guy checking the truck back in was very nice. However, the woman checking the vehicle out to us was SUPER rude. She wouldn't make eye contact or answer our questions. She ignored us for most of our interactions until we repeated specific simple questions or requests. She was probably the worst customer service rep I've ever seen in a business. Very weird given how the whole exchange went smoothly except the foul attitude of this one key person!

ADAM H. 
Clasificación:
5.0

I didnt know the guy worked there, he just grabbed the key and brought me a receipt. Quick and easy I guess.

WYTONIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hala A.  |  First Impressions 
Clasificación:
5.0

staff is really amazing

SASHA K. 
Clasificación:
2.0

More staff after hours. My app stopped working. I was beyond frustrated. My battery was nearly dead and I was lucky a staff member ending their shift told me to drop off the key.

Ian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
5.0

This location team are always great.

James M. 
Clasificación:
5.0

No concerns. Rodnai was very helpful in meeting my rental needs I needed to make a last minute change in my pick-up time. It was no problem.

RAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
4.0

Need to make sure service tech is on site. Website will schedule the appointment and not verify if staff are available to complete the work. I had to return a second time to get the installation completed.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

The staff was excellent. They really helped me get out of there with no problems.

MARK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
2.0

The area was very poorly lit. If a woman was picking up a truck using 24/7 I would truly be concerned about her safety.

Derrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion T.  |  Overall Experience 
Clasificación:
4.0

No lock in unit

Taylor A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARTER K. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEON E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

The staff(I don't remember her name but she work Saturday morning on 11/6 @ 716 Capital blvd) was so so nice and helpful and quickly resolved the problem and was very professional. With that type of person working for you, I would continue to be a returning customer

Leslie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINTON B. 
Clasificación:
5.0

The entire staff was very helpful and friendly upon EVERY visit. This was a great experience!

AMARI W.  |  Overall Experience 
Clasificación:
5.0

The only reason I said no to the staff is because they was not very helpful the girl that was helping me was like didn't care what I was asking her at all so I letting her know that I didn't have a key and did they have a master key or something and she was like well there's nothing I could do about it you have to call a locksmith order for me to get it unlockedget so had to pay for a locksmith then when I got my truck it was on e and so when I went back in and asked why was the tank not full she's going to answer me and say well that's the only truck we got what can I say what can I do about it in a nasty demeanor way but other than that the supervisor of the store Miss RODNAI DREW but she's very helpful very polite had a pleasant communication and I really enjoyed. Talking to her and thank her so much for helping me out but her staff she needs to talk to them because the one girl that had on a hat she was tacky she had an attitude and it was very unpleasant and she needs to learn how to talk to customers and explain things better because if she have to look like that in the office then she really doesn't need to work there or her face twisted let's twist it and it's just unpleasant I wish that I had a chance to meet Miss. RODNAI DREW before I left to tell her thank you so much but she wasn't in the store when I went so please let her know that I said thank her from the bottom of my heart but she needs to have a sit-down talk with her staff when she's not around and how they should act towards customers But over all Miss. RODNAI DREW WAS EXCELLENT AND VERY PROFESSIONAL SO I WILL GIVE HER A PLUS ALL DAY SHE WAS VERY VERY PLEASANT TO WORK WITH. Thank You

Yolanda J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GIOVANNI M. 
Clasificación:
3.0

The staff acted like we were an inconvenience to them. And they were not complying with the local mask ordinance in place in Raleigh.

Chris M.  |  First Impressions 
Clasificación:
2.0

Most of the staff is pretty friendly. However, when there were no cars to move my stuff out of the storage, I went to the office and a lady there was like "oops, sorry, nothing we can do about that." Most she did was to offer for me to pay one of the small trolleys. Finally, another lady decided to go for one of the trolleys that they had in the back, which are of the type that are usually in the storage area.

Irving A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESE S.  |  Overall Experience 
Clasificación:
5.0

Store manager is awesome deserves a raise

MARCUS S.  |  Overall Experience 
Clasificación:
4.0

Rodnai was great! Very helpful and kind.

Denise W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert l.  |  First Impressions 
Clasificación:
5.0

Thank you and please note our particular appreciation of the work of the general manager at the U haul moving and storage of downtown at 718 Capital Blvd., Raleigh NC 27603 Rodnai Drew is the general manager Her service and staff were exceptional. They were kind, courteous, and very helpful. Please pass on our commendations to Rodnai. And please reward her for the great work they did to help make our experience as simple and as helpful as possible. Very well done. Stan Hustad

Stan H.  |  First Impressions 
Clasificación:
4.0

The staff was friendly and helpful. The U-Haul system was a bit messy, because it showed an empty room when it was actually full, therefore making us have to go back to the office after we were already offloading.

Irving A.  |  First Impressions 
Clasificación:
4.0

Storage unit was not actually available. Employee told me to always go there and rent in person, never rent on-line because computer is always wrong. What's the purpose of the convenient on-line rental option if it is not accurate?

Jennifer B.  |  Online Move In 
Clasificación:
5.0

I absolutely love the extra clean environment and staff were amazing. I was referred from a family member snd I'll refer family and friends thanks again to my new uhaul family.. shout out to all the staff at uhaul on capital blvd Raleigh North Carolina y'all are the best ever!!!!!

Jessica D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice N.  |  First Impressions 
Clasificación:
5.0

Manager did what she could to help

TIARRA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

breana g.  |  First Impressions 
Clasificación:
3.0

I purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Gracias.

CHANA R.  |  First Impressions 
Clasificación:
5.0

The workers here work so so hard. Please give them a raise or something! They are dedicated!

SAMUEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marko B.  |  First Impressions 
Clasificación:
5.0

The guys in store were very helpful

Simon C.  |  Online Move In 
Clasificación:
2.0

Staying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.

James J.  |  First Impressions 
Clasificación:
5.0

Smooth

tracy s.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer G.  |  First Impressions 
Clasificación:
3.0

The reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie Boyce

Chimur K.  |  First Impressions 
Clasificación:
5.0

Clean, Friendly, easy access.

Leonard M.  |  First Impressions 
Clasificación:
5.0

I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. ¡Gracias!

constance b.  |  First Impressions 
Clasificación:
5.0

I am very satisfied with the level of customer service that the U-haul representative provided.

Tammy S.  |  First Impressions 
Clasificación:
5.0

very pleased with the service

DANIEL O.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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