Comentarios del cliente para U-Haul Moving & Storage of Downtown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Downtown

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

clarence M. en

Grado:

None

Ethan R. en

Grado:

More staff inside. There was a long line with only 1 person working the computer. Was in line for 20 mins.

John V. en

Grado:

El cliente no dejó un comentario.

DelRosa W. en

Grado:

Thank you for everything in my time of grief. You all are awesome.

Elizabeth H. en

Grado:

You didn't have the equipment I rented in advance so I was unable to use your services, and I was still charged for the truck.

Anthony W. en

Grado:

El cliente no dejó un comentario.

Kevin C. en

Grado:

El cliente no dejó un comentario.

Olufemi B. en

Grado:

Please hire more staff. I checked in online before hand, arrived 10 minutes early, and still had a 40 minute wait time.

Carl S. en

Grado:

Everyone was helpful as and did all the work with a smile

Christopher S. en

Grado:

El cliente no dejó un comentario.

Avie L. en

Grado:

Say on the check in instructions that you do not enter tenths of a mile.

Emma B. en

Grado:

It took about an hour to get my rental. They had to switch the equipment out three times for various reasons. Eventually I left with a rental that I had to put extra gas in because the gas and mileage didn't line up but I didn't want to wait another twenty minutes to deal with that issue. They were busy but also not staffed appropriately. The staff in the front office were great, they worked as quickly as they could and were friendly. One women was clearly doing the work of about three people. I wouldn't recommend this location because it doesn't not feel like its staffed appropriately for how busy it can get which means long wait times.

Michael R. en

Grado:

The contract I was presented did not accurately reflect the fuel level in the vehicle. I brought this to attention to staff and was told to take a picture of the fuel gauge. I suggested they take the picture, since I expected they would rectify the situation. I couple of hours later I received a call from the manager challenging my assessment and that since I had not used the link sent to me to report the discrepancy, there would not be a correction. I told him I would be returning the vehicle shortly, and would discuss it with him then. Before I returned the vehicle, I received a call from the manager apologizing and said he had been misinformed. I put gas into the truck, returning the truck with more fuel in it than when I received it. I had driven the truck a total of 10 miles. On a previous rental with this site, I was given a vehicle with significant discrepancy between the actual fuel level as HD the level indicated on the contract. I did not notice this until I went to get gas, but I accepted that I would have to make up the difference since I did not report it before leaving the rental property. LESSON LEARNED.

ANTHONY G. en

Grado:

El cliente no dejó un comentario.

George L. en

Grado:

Quick process, friendly staff, great experience!

Steven Y. en

Grado:

Train your employees to BE PRESENT! Mentally....

Thomas E. en

Grado:

Simplify check in experience, the drivers license photos and confirmation of a secondary contact can all be done when the reservation is made rather than waiting for pickup.

Myra W. en

Grado:

El cliente no dejó un comentario.

Jason B. en

Grado:

El cliente no dejó un comentario.

Willie H. en

Grado:

The website for Reservation did work well for me after I was quoted a price I couldn’t select my selection.

Keith C. en

Grado:

El cliente no dejó un comentario.

KIM H. en

Grado:

Staff was awesome!

Nickey H. en

Grado:

El cliente no dejó un comentario.

RACHEL Z. en

Grado:

El cliente no dejó un comentario.

Tracy P. en

Grado:

The only problem I have is on the return. I think it’s wayyyyy to much to do. I do t think I want to go through that ever again.The only reason I don’t give it a bad review is because the location I picked up from had some really nice people there very professional.

Michael S. en

Grado:

Don't bother pre-ordering packaging materials... the store did not pull the order in advance to save time as it was represented... so, when we got there, we had to hunt/pick the items we ordered on line. Also, carefully check the inside of the van/truck... we ordered/rented 12 moving pads... there was only 1 in the van. Finally, the van/truck had less than 1/2 of a tank of gas to start with. We were driving over 7 hours that day and had to find a place to fill up before we even got started... just a hassle.

Mark P. en

Grado:

Make sure trailers are clean

Michael C. en

Grado:

I was a bit skeptical about the mobile pickup option, but it was very easy and smooth. No issues. I will absolutely use this service again.

Paul S. en

Grado:

Friendly staff - were very prompt and professional.

Emily K. en

Grado:

El cliente no dejó un comentario.

Samantha G. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

Give a shout out to Team Member and GM Mr. Dyonte Steele !!! I saw him handle a couple customer ahead of me and he waited on me too. He was excellent. Polite, efficient, and knowledgeable. A great asset to U-Haul. Gaston Williams - Raleigh

Dana S. en

Grado:

El cliente no dejó un comentario.

andy N. en

Grado:

I DONT THINK WE SHOULD HAVE TO BUY A LOCK FOR THESE UNITS. THEY SHOULD PROVIDE KEYED LOCKS!

Ben G. en

Grado:

The staff handled all of my stressed out questions and concerns very professionally and efficiently.

andy n. en

Grado:

Ms Drew was efficient, helpful, and friendly! Facility is clean accessible and secure. I wish they would allow me to put a combination lock on my unit.

Carrie P. en

Grado:

Everything was easy. I felt safe late at 7:30pm after dark returning the van by myself. Refueling the van was easy because the gas station was location next door.

Vanitha G. en

Grado:

El cliente no dejó un comentario.

TANYA S. en

Grado:

U-Haul AC flooded our unit. U-Haul apologized, moved us to another unit then increased rent. U-Haul also had problems with processing monthly payments, and keeping information updated.

stacy f. en

Grado:

I have rented different spaces in this uhaul facility many times. It has been a wonderful experience each time!

Barton A. en

Grado:

Great facilities and friendly staff. Alarm seems to go off all the time and is really piercing. Wish that could be fixed.

Julian M. en

Grado:

Poor Facility: 1. I was put on the third floor which is inconvenient. 2. The elevators give you 3 seconds before closing 3. The carts are old with wobbly wheels 4. Limited parking 5. Check in

Jennifer S. en

Grado:

Good storage space

REGINA R H. en

Grado:

Excellent customer service provided to us.

Samuel J. en

Grado:

Excellent customer service!

ROBERT T. en

Grado:

All employees were friendly and very helpful with this storage transaction

William F. en

Grado:

Very helpful! Busy location, they could probably use more weekend help.

Tommy D. en

Grado:

Older fellow named Dennis seem very racist and tried to keep my deposit .... he was very nasty. He did not have a welcoming attitude... I am very disappointed with his serivice.

Rocio S. en

Grado:

Excellent service

Trevis H. en

Grado:

N/A

Barton A. en

Grado:

Hands down the most responsive and accommodating service staff I’ve experienced in years. Bravo!

George W. en

Grado:

I WAS

Roberta G. en

Grado:

All of the gentleman here is the best I've come across in a long time. My family and I was packing our unit it was hot outside and they were nice enough to give all 6 of us water.Which was appreciated

Art B. en

Grado:

I have rented a 10 x 20 storage unit in somehow they put a 10 x 5, however you did have a 10 x 20 available and we asked to take that one. However The employee stated that it was late and he had to g

constance b. en

Grado:

I had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!

Emma M. en

Grado:

The staff on-site were always great! But, the back office is terrible. I could never get a response and they tried to charge me fees for past-due payments when I was enrolled in autopay!

joel s. en

Grado:

Excellent service, very friendly and helpful. I would highly recommend the guys at downtown for all your moving and storage needs.

BOB M. en

Grado:

Location became less convenient otherwise great facilities

Tammy S. en

Grado:

I am very satisfied with the level of customer service that the U-haul representative provided.

Alexandra H. en

Grado:

Everyone was super helpful. To everyone around me

Gregory F. en

Grado:

The manager (name escapes me as I am writing this) and Danny were super helpful and made my move in and truck return very easy. I have done business with this location three times now. Very satisfied

Patricia M. en

Grado:

I would have like 24 access,, but other than that. This has been one of the best moving experience I've had with you all. 5***** rating. Thank you all.

DANIEL O. en

Grado:

very pleased with the service

Elizabeth D. en

Grado:

By far the best experience. I was greeted immediately even though they were helping other customers. Everyone was polite and professional. Facility was spotless even with construction.

JACQUITA J. en

Grado:

None

Valerie C. en

Grado:

We got in and out with our U BOX. Perfect!

Susan P. en

Grado:

These guys are very professional. Sometimes the lines are long though.

Darryl R. en

Grado:

Good all around

Kent C. en

Grado:

The worst.

george c. en

Grado:

Always very helpful at this location.

JOHN M. en

Grado:

Well run and dependable. A pleasure to use. Only recommendation is perhaps hiring more staff at busy times to prevent long waits in line. Thanks!

KEVIN K. en

Grado:

Renting storage at the Raleigh Downtown U-Haul for nearly 7 years was a great experience.

BONNIE T. en

Grado:

I can't say enough about the staff. If we had a problem or question, They were always very helpful. The facility was very clean. Whenever we had to go to our unit, we would see someone cleaning.

Candace M. en

Grado:

too many late fees and no timely notice

Tamia T. en

Grado:

My actual move out date was Friday 5/25/18, not 6/9/18. I am owed a refund for 1/2 of the rental, since I paid it in advance.

JACQUELINE S. en

Grado:

Convenient and friendly, helpful staff.

Greg F. en

Grado:

Great place for U-Haul trucks and trailers, Gave me a free lock for my storage unit rental A++

WILLIAM L. en

Grado:

Pretty decent unit, though the building itself smells. The grounds are rough with lots of neighborhood construction, yet they've continued to raise rents. Rent raises were my biggest issue.

CASSONDRA R. en

Grado:

+1

Lori S. en

Grado:

The only feedback I have is the facility and anything stored there smells like mothballs. However, I never saw insects or evidence of rodents so I guess that's the trade-off.