Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

3,551 comentarios

2817 N Pace Blvd   Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)

(850) 432-1522

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 432-1522

2817 N Pace Blvd
Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fast and Easy

Tim L. 
Rating:
5.0

Customer did not leave a comment.

KARENDA B. 
Rating:
5.0

Hard working crew

RANDAL J. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

I use this location before they are nice people up there the young lady was so nice and respectful she took trailer off made sure I was pleased sent me on my way

DARRYL S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
2.0

Customer did not leave a comment.

Alton C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Collyn W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Carlotta G. 
Rating:
5.0

Efficient turnover of the vehicle. Friendly team

Geoffrey S. 
Rating:
5.0

Customer did not leave a comment.

Gloria B. 
Rating:
5.0

I put $75.00 in gas and it was exactly what received when I picked it up. Just under a half tank... and when I filled the tank up tha gas gauge only went to a 1/2 (half) just under as it was when I got it and when I turned it in @ Shreveport location the lady said that I was being charged for fuel. And the fuel gauge was not working properly.. And if I'm charged for more fule. I will NEVER RENT ANOTHER U-HAUL, WE put more fuel in it than was in it when picked up. Sincerely Warren & Melissa Jordon

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

Customer did not leave a comment.

Carl P. 
Rating:
3.0

Still waiting for management to contact me about the change in room size and amount to be charged or refunded....been waiting for 3 days now

Juanita S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

GiaCo T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Customer did not leave a comment.

david P. 
Rating:
1.0

Pickup was awesome no issues at all. Return was another thing very rude associate!!! He does not need to be working with the public at all. Would like to talk to someone about this issue.

Leshaune K. 
Rating:
5.0

Excellent Service thanks ☺️

Kizy B. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
2.0

The drop box for the keys was open and the front door was ajar. I went in to drop them off with the surprise late night attendant and the alarm went off. Spent the next twenty minutes waiting for someone to show up. The alarm deactivated and I had to call the security provider to get someone out there. Ended up taking an hour to drop off keys. The female GM who arrived was very polite, professional, and apologetic. No idea how an employee could leave without locking the door.

Kenny Y. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
4.0

They are short staffed but did the best they could to provide a great experience.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Carl P. 
Rating:
5.0

Good people running the store.Smooth transaction

Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

People in the office were very helpful

STEPHEN B. 
Rating:
4.0

There was some confusion about our truck being accepted at the drop off location but the guys there were helpful and we worked it out

Cindy Samuel W. 
Rating:
5.0

Customer did not leave a comment.

mimi S. 
Rating:
5.0

Customer did not leave a comment.

Talishia S. 
Rating:
5.0

Give bonus to the employees, if possible. Your employees, at that site, were very professional, courteous, and they went above and beyond. Picking up and dropping off trailer the was handled smoothly.

Michelle A. 
Rating:
5.0

Excellent moving experience start to finish. Excellent customer service at both locations.

deborah K. 
Rating:
5.0

Customer did not leave a comment.

lorraine O. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
2.0

I showed at 11am, my pickup time for a trailer. There were three employees, two of which were working with one guy who couldn't get his lights to work. So they were in his engine bay messing with fuses, which too 25 min! I didn't leave until 11:30am. The other employee had locked the keys in a running vehicle and was working with a locksmith. This 30 min window caused me to miss the window for pickup, ultimately causing me 40 dollars for no reason. I couldn't even return to the same location to redeem the 20 dollar one way fee. I have pictures to prove the fuse issue while I waited in the empty store.

Justin K. 
Rating:
5.0

More workers. Not the staff's fault. But staff was overly friendly and great. Exceeded expectations.

Giaco T. 
Rating:
5.0

Customer did not leave a comment.

Shelia A. 
Rating:
5.0

Customer did not leave a comment.

Shayne F. 
Rating:
5.0

Customer did not leave a comment.

ford M. 
Rating:
5.0

Customer did not leave a comment.

Julisa G. 
Rating:
3.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Have used this location many times for a variety of rentals. They always have what I need in stock. Only thing to improve is speed on checking people in, but it seems like all rental locations are slow with this.

David G. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Absolutely loved the atmosphere in the office. Everyone flowed and worked well together. Lots of energy and pleasurable. I definitely will use their services again.

Ursala B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latanya G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

caitlin G. 
Rating:
5.0

Customer did not leave a comment.

Vincent F. 
Rating:
2.0

I confirmed the night before,, to have a pick up truck at 8AM. Got there, no pickup truck was available??? It took an hour for a customer to return it. So I could be on my way. Very disappointed in Uhaul, I've rented from you for years...I asked the manager what she was going to do to make it right? She tried to give me a van instead, no apology, just excuses...it was a terrible experience and needs to be corrected. I will never rent from Uhaul again. To make things right with a customer should be your top priority. But evidently I do not matter. Scott Fredricks

scott F. 
Rating:
5.0

Customer did not leave a comment.

MauryOlando C.  |  Overall Experience 
Rating:
3.0

I loved the product, but this location of U-Haul was a little on the disorganized side. Overall I was satisfied with my Trailer Rental - but I did feel the in-store staff weren't as professional and welcoming as they could have been.

David K. 
Rating:
5.0

Everything was as expected

Tanisha B. 
Rating:
5.0

Zak was absolutely the best customer service I have had since before Covid. He is a great asset to U-Haul and should be recognized for how friendly, helpful and efficient he is! Thank you Zak and U-Haul for helping clustered mom!

Hannah F. 
Rating:
4.0

Customer did not leave a comment.

Madelynn M. 
Rating:
5.0

The uhaul office which I used was exceptional throughout every avenue of business.

Madeline L. 
Rating:
1.0

U need to change The hours on your website because it says this location is closed on Sunday's and I didn't come and get my refund and I came after work yesterday and they said I didn't come n allotted time and they sent a check. They didn't even call when I put on return info I'd pick it up. Very unsatisfactory

Kourtnea J. 
Rating:
5.0

I want to thank Arron for being so very kind and helpful. You dont find customer service like that anymore. I hope that I have his name correct if I dont please make sure that you reward the person that assisted me. He made my day!!!

Christina C. 
Rating:
1.0

Called ahead to verify they had shims and was told they had plenty. When I arrived the next morning they told me they were all out. Caused me 2 hour delay. Very disappointed.

KEITH S. 
Rating:
4.0

Very efficient. The first employee that greeted me was welcoming and friendly. The one thst helped me was lacking in customer service. She got the job done but not very friendly at all. Checking the truck back in was done curb side. I like that. Easy in and out.

Deena C. 
Rating:
5.0

Customer did not leave a comment.

Demontra J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

Train employees to be knowledgeable of properly issuing equipment to online reservers and expeditious processing of returns. I will never use this location again.

Charles K. 
Rating:
5.0

The whole crew was amazing, I will only deal with this location going forward. They were so friendly and exceeded my expectations. Kudos to all of you!!!

shamika B. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Everyone at this location was very kind and courteous I would recommend this place to everyone I see that needs a Rentable

HARRY S. 
Rating:
5.0

When I pulled into lot, service personnel were ready to inspect and disconnect trailer. In and out in about 5 minutes. Service personnel were pleasant, personable, and professional.

Gary P. 
Rating:
5.0

They had plenty of staff and there was no waiting

Daniel R. 
Rating:
5.0

Staff was excellent and helpful. Pick up and drop off was quick and easy.

Bret R. 
Rating:
3.0

I actually split my bill by using 2 different credit cards. But when I was emailed the bill they took it all off of one card, despite the fact that I was in the store and split the payment. So, that would be the only negative thing about Uhaul that I did not like!!!!

William A. 
Rating:
5.0

Customer did not leave a comment.

HARRY T. 
Rating:
1.0

They overcharged my card. even though I turned it in before time, as well as on a full tank of gas, and clean. I returned the truck in on the via mobile .

Chequeta R. 
Rating:
5.0

Customer did not leave a comment.

DONNA D.  |  Overall Experience 
Rating:
5.0

The truck I reserved was not at the location it was supposed to be when I went to pick it up. I had to go to another location to get the truck.

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Everything was good except I was told I would have a storage unit and I didnt.i had movers waiting to unpack truck. I had to pay extra. So I finally get a unit and it's across town.it was really rough

Patti G. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Joy S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

LACOTIA B. 
Rating:
1.0

Have actual accountability of your vehicles. We showed up and did the online pickup but the vehicle wasn't even at the location. Then when trying to get another vehicle they couldn't even find the keys. It was actually pathetic.

NICHOLAS E. 
Rating:
5.0

Happy customer

THERESA E. 
Rating:
3.0

I have a uhaul location 3 miles from my home but I was forced to drive 30 minutes across town to another site to pick up the truck. This resulted in extra miles being driven and then uhaul charges me for extra miles when I turn in the truck. Doesn't seem right

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Great consumer services l

THERESA E. 
Rating:
5.0

The only thing that I seen that was an inconvenience was you had one person working on a Friday and one person working on a Saturday which I think that should be your busiest times it might help if you had two people working instead of just one

Fran C. 
Rating:
4.0

Customer did not leave a comment.

johnny P. 
Rating:
3.0

Truck was rough, power steering went in and out. I was quoted .39 cents a mile when I made the reservation. Was charged .99 cents per mile. Tried to call customer service and wait time was 40 minutes.

Joseph M. 
Rating:
4.0

VERY GOOD and professional customer service. At the last minute, after the contract had been printed, and I was about to get in the vehicle, I decided I needed a larger moving truck. The person I worked with had to be frustrated with me but was very professional and helpful and got me exactly what we needed. Also, due to heavy traffic, we returned the truck a little later than expected, and again, the rep working behind the counter (a different person than when the truck was picked-up) was understanding of our situation and very helpful. I highly recommend this U-Haul location.

Renee E. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Young lady was a beast hooking up and getting us in and out

ANTHONY S. 
Rating:
5.0

Great service

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

Ladonna W. 
Rating:
5.0

As always, staff were so friendly and kind! My 3rd time using this particular U-Haul location.

KAREN R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha B.  |  Overall Experience 
Rating:
3.0

They could be more helpful with information about things .

Everett B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Y.  |  Overall Experience 
Rating:
5.0

Great 👍

Charmane J.  |  Overall Experience 
Rating:
5.0

The truck I rented windshield has a fast drip water 💧 leak, driver side dripping on steering wheel and cargo area boxes got soaked had to throw away some items.

L C M.  |  First Impressions 
Rating:
3.0

Staff was great…

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila m.  |  First Impressions 
Rating:
5.0

The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mos

Netta L.  |  Overall Experience 
Rating:
4.0

Hand carts being available to move items was a great assistance

Christy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEVIN O.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

John H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID W.  |  Overall Experience 
Rating:
5.0

I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank You

Melissa R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sylvia T.  |  Overall Experience 
Rating:
4.0

The only problem I had, I was uncomfortable to go there at night when I was alone.

Kathi W.  |  Overall Experience 
Rating:
1.0

I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answers

Sidney W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tranesia H.  |  Overall Experience 
Rating:
3.0

Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the day

Aaron H.  |  Overall Experience 
Rating:
5.0

Awesome customer service. Ease of use and convenience is great.

kimberly b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan m.  |  Overall Experience 
Rating:
5.0

The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100% use this location again if / when we move to another home. Thank you!!

Amy M.  |  Overall Experience 
Rating:
5.0

I Tell All My Friends An Family Very Nice An Well Rent Again In The Future Thank You Very Much.

Glenda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florine B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JERRICA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felecia N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herman M.  |  Overall Experience 
Rating:
2.0

They act like they didn't want to be there

martha t.  |  Overall Experience 
Rating:
5.0

Great folks here. They took excellent care of me. Almost makes you move again. Almost

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valorie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia L.  |  First Impressions 
Rating:
4.0

Needs better access to the back of the building, there's only one door.

Anthony S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin N.  |  Overall Experience 
Rating:
5.0

Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.

Steve H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory J.  |  Overall Experience 
Rating:
4.0

bathroom hours in closed storage area. sh#t my pants because it was locked

Jeffery H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danil P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delaney M.  |  Overall Experience 
Rating:
5.0

Awesome people at this facility. Thank you all.

Danil P.  |  First Impressions 
Rating:
5.0

I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!

Sarah N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie L.  |  Overall Experience 
Rating:
5.0

I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.

Wendy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE F.  |  Overall Experience 
Rating:
5.0

Everything went very well.

Danise F.  |  First Impressions 
Rating:
5.0

Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten’s friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Thank you!

Belinda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ebonee s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirtis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirtis H.  |  Overall Experience 
Rating:
5.0

TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

armando d.  |  Overall Experience 
Rating:
2.0

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I’ve under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Seth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

florine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vincent k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

barbara g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN G.  |  Overall Experience 
Rating:
5.0

Used for about a year. Completely happy

Jerry G.  |  Overall Experience 
Rating:
1.0

My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers

Sheila G.  |  Overall Experience 
Rating:
1.0

There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.

Laporsha y.  |  Overall Experience 
Rating:
4.0

There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Rita D.  |  First Impressions 
Rating:
2.0

The people were rude!! And the assistant manager (a female) was extremely rude over the phone.

Jadah W.  |  Overall Experience 
Rating:
2.0

Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!

Willie W.  |  Overall Experience 
Rating:
5.0

Very impressed with the ladys there

STEVEN G.  |  First Impressions 
Rating:
5.0

Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

darlene p.  |  Overall Experience 
Rating:
1.0

Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

alyssa r.  |  Overall Experience 
Rating:
4.0

The guys were extremely helpful.

vanessa r.  |  First Impressions 
Rating:
5.0

Great storage since over the years

BETTY J.  |  Overall Experience 
Rating:
1.0

The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Tammy R.  |  Overall Experience 
Rating:
5.0

Easy process to rent van and storage unit. Will do business with again.

Adam S.  |  First Impressions 
Rating:
5.0

Everyone very helpful

Stacy S.  |  First Impressions 
Rating:
1.0

My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

SANDRA B.  |  First Impressions 
Rating:
5.0

Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Randy V.  |  First Impressions 
Rating:
5.0

The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

Benjamin C.  |  First Impressions 
Rating:
2.0

Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

jennifer t.  |  Overall Experience 
Rating:
4.0

Everyone was very helpful.

debra j.  |  First Impressions 
Rating:
3.0

Didn’t have a problem.

Nicholas O.  |  Overall Experience 
Rating:
1.0

Not a good place to rent a storage unit

Mathew K.  |  First Impressions 
Rating:
2.0

No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

ALBERT B.  |  Overall Experience 
Rating:
2.0

Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

Christine G.  |  Overall Experience 
Rating:
5.0

Awesome place!!!

LATISHA S.  |  Overall Experience 
Rating:
5.0

I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

Kelly B.  |  Overall Experience 
Rating:
4.0

TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

sandra s.  |  Overall Experience 
Rating:
5.0

Thank you

michael h.  |  Overall Experience 
Rating:
5.0

Great employee

NAKISHA J.  |  Reservation 
Rating:
5.0

Great employees took very good care of my needs

Nakisha J.  |  First Impressions 
Rating:
5.0

Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

mckenzie l.  |  First Impressions 
Rating:
4.0

I was with you guys for 6+ years with no problems. Thanks

KAREN W.  |  Overall Experience 
Rating:
4.0

What I expected.

Tommy K.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

alan w.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and took care of me when I began my service.

Christopher W.  |  Overall Experience 
Rating:
5.0

Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Milagros S.  |  Overall Experience 
Rating:
5.0

Needed access code when lost card and customer service.

Kelly B.  |  Reservation 
Rating:
5.0

No complaints!!

lynnay j.  |  Reservation 
Rating:
5.0

It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Kim e.  |  Reservation 
Rating:
5.0

Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Dionne R.  |  Overall Experience 
Rating:
5.0

The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Timothy E.  |  Reservation 
Rating:
5.0

Thank you, Tiffany and your staff, for your patience and concern.

Willette W.  |  Overall Experience 
Rating:
5.0

I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.

Michael K.  |  Overall Experience 
Rating:
1.0

my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items

larry w.  |  Overall Experience 
Rating:
5.0

Very courteous

DELLA A.  |  Overall Experience 
No reviews have been submitted for this location.

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