Comentarios de los clientes para U-Haul Moving & Storage of Downtown Pensacola

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Downtown Pensacola

Clasificación general:

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William S.
Clasificación:

El cliente no dejó un comentario.

Chris B.
Clasificación:

The gentleman was very helpful and kind throughout the process.

Mirarman J.
Clasificación:

Checkout and help was pleasant, polite and very professional!

mary C.
Clasificación:

Offer more assistance to a new employee when they are checking a customer out; returning equipment. Most customers are really tired after moving and this may shorten the checkout process.

COLONEL C.
Clasificación:

Your advertisements say one price then when you return the vehicle the miiage and price changes to something different very misleading and confusing very bad experience and I will never return.

SANDRA D.
Clasificación:

Nothing really because it was clean and I didn't have any problem with the truck but one thing I did notice that it takes a long time to shift out of gear the staff was very nice and friendly I would recommend you guys so have a bless day and be safe

JORGE C.
Clasificación:

Just great

Connie H.
Clasificación:

El cliente no dejó un comentario.

Esteban F.
Clasificación:

I gotta say, moving is stressful enough. The 3 guys I dealt with between 10/31 and 11/1 were amazing. I was approached outside as soon as I pulled up to see if I needed help. Hell yeah I did. They made my moving experience so much easier. I wish other places would adopt this awesome customer service.

ebonee s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Louis D.
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El cliente no dejó un comentario.

Lann M.
Clasificación:

The drop off location was a full blown U-Haul Store. It had everything you would have expected from this type of location. The personnel we great.

Wendy P.
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El cliente no dejó un comentario.

Katelyn F.
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El cliente no dejó un comentario.

sheri C.
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El cliente no dejó un comentario.

DANIEL R.
Clasificación:

El cliente no dejó un comentario.

HENRY W.
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El cliente no dejó un comentario.

CHELA K.
Clasificación:

On a busy Saturday, only one person behind counter and a line of customers waiting.

Brian B.
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El cliente no dejó un comentario.

Omar Z.
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El cliente no dejó un comentario.

Kotress G.
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El cliente no dejó un comentario.

Mark T.
Clasificación:

Super drop off support

Alexander W.
Clasificación:

El cliente no dejó un comentario.

Raymond K.
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El cliente no dejó un comentario.

Thomas H.
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Location personnel awesome. Online app needs major attention. It's so bad it creates more work for the on-site team

ROGER B.
Clasificación:

El cliente no dejó un comentario.

jonathan S.
Clasificación:

The employees at this location are great.. U-haul as a company is garbage. You've permanently lost my business as of today.

ann m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DERRICK M.
Clasificación:

They are always excellent with the customer service. Best uhual center in town

Kevin O.
Clasificación:

Nothing really. Employees were very helpful and friendly.

Justin T.
Clasificación:

The cabin smelled like pure cigarette smoke. I thought you couldn't smoke in U-Hauls. If I had an allergy I would have not taken it.

Constance B.
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El cliente no dejó un comentario.

Benjamin K.
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El cliente no dejó un comentario.

SheNarra W.
Clasificación:

El cliente no dejó un comentario.

Michele W.
Clasificación:

Everyone was helpful doing this stressful time after hurricane sally came through pensacola they were s'adresse but happy

Jesse K.
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Lost 30 minutes on rental waiting in line to inform the staff all the equipment I rented was not in the truck ready to go as UHAUL had promised. Dolly, cart and pads missing.

Louis M.
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Incorrect items on my receipt. I was charger for items I did not order on my truck.

SUSAN G.
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El cliente no dejó un comentario.

wanda M.
Clasificación:

El cliente no dejó un comentario.

Connie W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark T.
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El cliente no dejó un comentario.

Micah J.
Clasificación:

El cliente no dejó un comentario.

Austin M.
Clasificación:

Great customer service. Easy rent and easy return. Highly recommended for your U-Haul needs. Thanks again

Albert D.
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Very helpful and accommodating, particularly given the circumstances involving Hurrican Sally in Pensacola, FL.

Isaac S.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

The location was good and efficiently run

MARY W.
Clasificación:

El cliente no dejó un comentario.

Nadia H.
Clasificación:

El cliente no dejó un comentario.

Brian P.
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El cliente no dejó un comentario.

Michial M.
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El cliente no dejó un comentario.

Robert R.
Clasificación:

El cliente no dejó un comentario.

Alicia T.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY H.
Clasificación:

El cliente no dejó un comentario.

Jazzalyn D.
Clasificación:

The manager was very rude to me as well as the New person who was working there around the time I picked up at that location.

Fedny A.
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El cliente no dejó un comentario.

Michael H.
Clasificación:

Could be more personable. Maybe acknowledge you are waiting for them to check you in, less on task focused.

Charles C.
Clasificación:

Everything was pretty good the only thing that can be better is if the truck that I had rented had better Air conditioning within it. Ac didn't get as cold as it use to get with the previous trucks I've got. But other than that everything else was good.

Freea J.
Clasificación:

El cliente no dejó un comentario.

Walter H.
Clasificación:

El cliente no dejó un comentario.

Marion B.
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El cliente no dejó un comentario.

Alain G.
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El cliente no dejó un comentario.

Dean K.
Clasificación:

8 people in line at opening, only one employee behind counter. The line was not moving. I just dropped my return in the parking lot and left.

Jorge J.
Clasificación:

Increase staff.

Kris H.
Clasificación:

El cliente no dejó un comentario.

terry H.
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El cliente no dejó un comentario.

Jorge J.
Clasificación:

Increase staff. The location receives a high number of customers and adding one or two more members to the staff would seem adequate.

Brett H.
Clasificación:

Only issue was that each of the two return flow lanes were blocked by a single trailer drop off that was left way too far back in the return lane. Barely had room to enter the facility to drop off mine and the people who came in behind me... well that was worse.

Ashley S.
Clasificación:

El cliente no dejó un comentario.

Phyllis H.
Clasificación:

Overall, this was a great choice... I drove a 15' U-Haul truck that pulled a U-Haul trailer that carried my personal vehicle from Texas to Florida... both performed great!! And I love the hydraulic brakes on the trailer!!! I would definitely rent this again, if needed!! And great locations for pickup and drop off!! Everyone was kind and helpful!! Thank you U-Haul for making this experience run smooth!!!

john S.
Clasificación:

Tried reaching customer service and was on hold for over 30 minutes before I gave up and just hung up. Needed to return my trailer to a different location and could not. Had to drive 1.5 hours out of my way to return the trailer. Last time using uhaul.

Philip D.
Clasificación:

Very helpful staff, easy pickup and drop-off.

Madison M.
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El cliente no dejó un comentario.

Henry M.
Clasificación:

Associate was very helpful and nice.

Tracey S.
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El cliente no dejó un comentario.

PAUL B.
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El cliente no dejó un comentario.

Jeanni G.
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El cliente no dejó un comentario.

Clay P.
Clasificación:

El cliente no dejó un comentario.

SHERRY R.
Clasificación:

El cliente no dejó un comentario.

Jeff B.
Clasificación:

El cliente no dejó un comentario.

Aubrey F.
Clasificación:

Great customer service at check-out & when returning unit. Thanks!

Steve H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CLIFFORD H.
Clasificación:

El cliente no dejó un comentario.

Steve H.
Clasificación:

The guys working there on 8/15/20 were very accommodating and personal.

Bradford C.
Clasificación:

Not much, everyone was very nice

Paul R.
Clasificación:

El cliente no dejó un comentario.

Kirtis H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kirtis H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Meldon Q.
Clasificación:

Check the equipment

Kirtis H.
Clasificación:

El cliente no dejó un comentario.

James W.
Clasificación:

Impressed

Kimberly M.
Clasificación:

El cliente no dejó un comentario.

IRMA S.
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The seats in the truck we dirty. The associate was asked to clean the truck. She did pleasantly.

Jason C.
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El cliente no dejó un comentario.

Ed G.
Clasificación:

Did not see anything that would make everything much better. The guys working did an outstanding job.

Stepan V.
Clasificación:

El cliente no dejó un comentario.

Emerson S.
Clasificación:

El cliente no dejó un comentario.

CODY B.
Clasificación:

El cliente no dejó un comentario.

Trevin S.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

Carla C.
Clasificación:

Again nothing but fabulous service When returning U haul the experience went so fast and with absolutely no problems or concerns dropped it off and was gone with in 10 min awesome fabulous friendly professional staff thank you

George K.
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El cliente no dejó un comentario.

Kimberly T.
Clasificación:

El cliente no dejó un comentario.

James E.
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El cliente no dejó un comentario.

JEROME V.
Clasificación:

Very nice staff there

Bettie P.
Clasificación:

The location is great with great people and great customer service

MARCUS W.
Clasificación:

El cliente no dejó un comentario.

armando d. | Overall Experience |
Clasificación:

TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

Seth M. | First Impressions |
Clasificación:

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I’ve under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Jerry M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHARLES D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

florine b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

vincent k. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CHARLES D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

barbara g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STEVEN G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jerry G. | Overall Experience |
Clasificación:

Used for about a year. Completely happy

Sheila G. | Overall Experience |
Clasificación:

My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers

Laporsha y. | Overall Experience |
Clasificación:

There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.

Rita D. | First Impressions |
Clasificación:

There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Jadah W. | Overall Experience |
Clasificación:

The people were rude!! And the assistant manager (a female) was extremely rude over the phone.

Willie W. | Overall Experience |
Clasificación:

Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!

STEVEN G. | First Impressions |
Clasificación:

Very impressed with the ladys there

darlene p. | Overall Experience |
Clasificación:

Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

alyssa r. | Overall Experience |
Clasificación:

Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

vanessa r. | First Impressions |
Clasificación:

The guys were extremely helpful.

BETTY J. | Overall Experience |
Clasificación:

Great storage since over the years

Tammy R. | Overall Experience |
Clasificación:

The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Adam S. | First Impressions |
Clasificación:

Easy process to rent van and storage unit. Will do business with again.

Stacy S. | First Impressions |
Clasificación:

Everyone very helpful

SANDRA B. | First Impressions |
Clasificación:

My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

Randy V. | First Impressions |
Clasificación:

Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Benjamin C. | First Impressions |
Clasificación:

The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

jennifer t. | Overall Experience |
Clasificación:

Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

debra j. | First Impressions |
Clasificación:

Everyone was very helpful.

Nicholas O. | Overall Experience |
Clasificación:

Didn’t have a problem.

Mathew K. | First Impressions |
Clasificación:

Not a good place to rent a storage unit

ALBERT B. | Overall Experience |
Clasificación:

No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

Christine G. | Overall Experience |
Clasificación:

Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

LATISHA S. | Overall Experience |
Clasificación:

Awesome place!!!

Kelly B. | Overall Experience |
Clasificación:

I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

sandra s. | Overall Experience |
Clasificación:

TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

michael h. | Overall Experience |
Clasificación:

Thank you

NAKISHA J. | Reservation |
Clasificación:

Great employee

Nakisha J. | First Impressions |
Clasificación:

Great employees took very good care of my needs

mckenzie l. | First Impressions |
Clasificación:

Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

KAREN W. | Overall Experience |
Clasificación:

I was with you guys for 6+ years with no problems. Thanks

Tommy K. | Overall Experience |
Clasificación:

What I expected.

alan w. | Overall Experience |
Clasificación:

Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

Christopher W. | Overall Experience |
Clasificación:

The staff was very helpful and took care of me when I began my service.

Milagros S. | Overall Experience |
Clasificación:

Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Kelly B. | Reservation |
Clasificación:

Needed access code when lost card and customer service.

lynnay j. | Reservation |
Clasificación:

No complaints!!

Kim e. | Reservation |
Clasificación:

It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Dionne R. | Overall Experience |
Clasificación:

Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Timothy E. | Reservation |
Clasificación:

The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Willette W. | Overall Experience |
Clasificación:

Thank you, Tiffany and your staff, for your patience and concern.

Michael K. | Overall Experience |
Clasificación:

I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.

larry w. | Overall Experience |
Clasificación:

my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items

DELLA A. | Overall Experience |
Clasificación:

Very courteous

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