Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

3035 comentarios

2817 N Pace Blvd   Pensacola, FL 32505
(S Fairfield Dr in front of Auto Zone)

(850) 432-1522

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(850) 432-1522

2817 N Pace Blvd
Pensacola, FL 32505
(S Fairfield Dr in front of Auto Zone)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
4.0

Have the gas tank full

Michael K. 
Clasificación:
5.0

Again second time and another outstanding experience ...thank you

MIKE W. 
Clasificación:
5.0

I'm 67 and 100% disabled I managed to carry a box full of wet boxes on my rollator from my new controlled climate space to the office & when I passed your African American employee (he was sitting down with his 'litter grabber") I asked him where the trash receptacle was. He pointed to the blue dumpster at the back of the lot. It was raining & I needed to pee, so I left the wet box at the rear of the building and since the back door was locked, I entered through the front. Please apologize to this employee since I didn't take the wet boxes and put them in the dumpster. Your other two employees were working hard outside at the time. I think it would have been obvious and polite to take the trash but he would have had to have quit watching the other two employees working their area off and he would have had to gotten off his arse. Gracias.

William B. 
Clasificación:
5.0

The guy at this location was prompt and helpful. No complaints.

TORI H. 
Clasificación:
5.0

Keep up the work great job friendly staff

ANCELLNITA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
3.0

I'm really pretty unhappy with my last transaction. In the last 90 days, I've rented a pick up truck and a tow dolly two different times and a tow dolly by itself two other times for business. I always drop them at night because the location is closed. This week I rented a tow dolly for a 24 hour period but was done early and returned about 20 minutes after their normal closing time and there were still employees inside. When I tried to return it, they said they were closed. So I dropped the dolly like I normally do. The next day I discovered they charged me an extra $20 for some sort of after hours assistance drop fee. So I got an extra fee for returning your equipment 14 hours early so you would have it available to rent the next morning. Really not happy with this.

STUART S. 
Clasificación:
3.0

Drop off was the easiest part.

Michael Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRYSTON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
4.0

Be sure no trash is left under the seats or behind them, so that the next renter isn't penalized for someone else's behavior.

Chrystal W. 
Clasificación:
5.0

Super!!

Corinne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC L. 
Clasificación:
5.0

I pulled in and the gentleman took care of everything within a matter of minutes. If I need to rent something in Pensacola it will be from them.

MIKE W. 
Clasificación:
5.0

Impecable customer service! Thank you!

AMY L. 
Clasificación:
5.0

Awesome people at this facility. Thank you all.

Danil P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEIGH R. 
Clasificación:
5.0

The truck we were issued had a couple of issues. Engine ran rough and the loading ramp kept going off track to the point we had to quit using it The customer service from staff when we returned it was very good. They adjusted our rental amount to fairly adjust for the inconvenience

CHRISTINA J. 
Clasificación:
5.0

So glad this will be the nearest location to my new home. Great people and amazing customer service!

KIRSTEN G. 
Clasificación:
5.0

Awesome contactless check in/check out

Kenneth R. 
Clasificación:
2.0

El cliente no dejó un comentario.

MAKEILA D. 
Clasificación:
5.0

good just the way it is

Glenn W. 
Clasificación:
4.0

Don't rush when explaining things to customers

NADINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique M. 
Clasificación:
4.0

It is very good equipment

truc N. 
Clasificación:
5.0

Nothing .very nice people love thought guys.

ADDIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Very good service each time I've used this particular u-haul location.

Marty N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara S. 
Clasificación:
5.0

Extraordinario servicio al cliente

THERESA B. 
Clasificación:
1.0

They didn't even have my equipment and truck already at the location they sent me to three places a very bad experience

Tim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILSON P. 
Clasificación:
5.0

Your customer service woman was exceptional. Could not have been more helpful or nicer.

SCOTT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil A. 
Clasificación:
5.0

Staff are very helpful and professional

Ian V. 
Clasificación:
5.0

All was great from office staff to truck to cleaning person

ROBIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janaya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID ALLEN W. 
Clasificación:
5.0

I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!

Sarah N.  |  First Impressions 
Clasificación:
5.0

Was very happy with the reservation process, and pickup/drop off processes.

THEODORE A. 
Clasificación:
5.0

quick easy friendly

RONALD M. 
Clasificación:
2.0

They could not honor my first reservation because their "system was down." I was not given $50 guarantee. They had given me a free upgrade to a larger truck but when I came in for my second reservation a couple days later, I was charged full price for the larger truck. The truck was dirty and smelled like burning oil.

Marcus K. 
Clasificación:
4.0

Truck was EXTREMELY clean at pickup. UHaul rep was quick and efficient.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie L.  |  Overall Experience 
Clasificación:
3.0

The equipment performed good, no problems. The girl helping at the front desk wasn't friendly at all, safe to say she was in a bad mood. We all have bad days, hope this was a one bad day deal. Thanks for your help on this project!

Dan V. 
Clasificación:
5.0

The staff is very nice and courteous they make sure the vehicle is clean I do recommend this U-Haul place.

THERESA B. 
Clasificación:
5.0

I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.

Wendy M.  |  First Impressions 
Clasificación:
5.0

My truck wasn't ready but they quickly found another and off I went. Always so accommodating.

Wendy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

Everything was amazing

TAJA J. 
Clasificación:
5.0

My truck was ready on time just how I ordered it.

Wendy M. 
Clasificación:
5.0

They were so accommodating. Great group here!

Wendy M. 
Clasificación:
5.0

Everyone was awesome!!!

Wendy M. 
Clasificación:
3.0

Truck was neat but definitely not CLEAN. Equipment performed well.

STUART S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON W. 
Clasificación:
5.0

Please replace the 15 ft truck for these excellent workers! They were a great team.

KAILI J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
5.0

Everything went very well.

Danise F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

Prices are too high for 2 hours and get rid of the $20.00 extra charge for after hours is just ripoff! Is not like someone is there after hours

ALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
3.0

Online uhaul igave me a different mileage rate of $0.69 per mile but when I went into the uhaul after doing a contract it was $0.99 per mile.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

Nothing everything was great

Theresa B. 
Clasificación:
5.0

Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten's friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. ¡Gracias!

Belinda T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Asha Beth J. 
Clasificación:
5.0

Representative was very helpful. Best service I've ever received from uhaul service center Thank you

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael h.  |  Overall Experience 
Clasificación:
4.0

Very professional

Joyce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne P. 
Clasificación:
1.0

Horrible experience. App didn't work for drop-off after hours and it took three calls and a good 45 minutes on hold to get to speak with a person. I should NOT be responsible for the $20 fee and will never use your services again if charged it.

Mary M. 
Clasificación:
5.0

The return process was very quick, friendly, and efficient. Gracias.

Jerry J. 
Clasificación:
1.0

My unit was in the climate control building and covered in rodent droppings. I had to throw away a brand new mattress and my children's toys.

Ronika A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALDINE S. 
Clasificación:
1.0

Literally the worst experience I've ever had with a rental. I'm wildly unimpressed and would never recommend or use U-Haul again myself.

LEA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

The gentleman was very helpful and kind throughout the process.

Chris B. 
Clasificación:
4.0

Checkout and help was pleasant, polite and very professional!

Mirarman J. 
Clasificación:
4.0

Offer more assistance to a new employee when they are checking a customer out; returning equipment. Most customers are really tired after moving and this may shorten the checkout process.

mary C. 
Clasificación:
1.0

Your advertisements say one price then when you return the vehicle the miiage and price changes to something different very misleading and confusing very bad experience and I will never return.

COLONEL C. 
Clasificación:
5.0

Nothing really because it was clean and I didn't have any problem with the truck but one thing I did notice that it takes a long time to shift out of gear the staff was very nice and friendly I would recommend you guys so have a bless day and be safe

SANDRA D. 
Clasificación:
5.0

Just great

JORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
5.0

I gotta say, moving is stressful enough. The 3 guys I dealt with between 10/31 and 11/1 were amazing. I was approached outside as soon as I pulled up to see if I needed help. Hell yeah I did. They made my moving experience so much easier. I wish other places would adopt this awesome customer service.

Esteban F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ebonee s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis D. 
Clasificación:
5.0

The drop off location was a full blown U-Haul Store. It had everything you would have expected from this type of location. The personnel we great.

Lann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY W. 
Clasificación:
4.0

On a busy Saturday, only one person behind counter and a line of customers waiting.

CHELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kotress G. 
Clasificación:
5.0

Super drop off support

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirtis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirtis H.  |  Overall Experience 
Clasificación:
5.0

TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

armando d.  |  Overall Experience 
Clasificación:
2.0

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Seth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

florine b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

barbara g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G.  |  Overall Experience 
Clasificación:
5.0

Used for about a year. Completely happy

Jerry G.  |  Overall Experience 
Clasificación:
1.0

My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers

Sheila G.  |  Overall Experience 
Clasificación:
1.0

There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.

Laporsha y.  |  Overall Experience 
Clasificación:
4.0

There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Rita D.  |  First Impressions 
Clasificación:
2.0

The people were rude!! And the assistant manager (a female) was extremely rude over the phone.

Jadah W.  |  Overall Experience 
Clasificación:
2.0

Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!

Willie W.  |  Overall Experience 
Clasificación:
5.0

Very impressed with the ladys there

STEVEN G.  |  First Impressions 
Clasificación:
5.0

Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

darlene p.  |  Overall Experience 
Clasificación:
1.0

Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

alyssa r.  |  Overall Experience 
Clasificación:
4.0

The guys were extremely helpful.

vanessa r.  |  First Impressions 
Clasificación:
5.0

Great storage since over the years

BETTY J.  |  Overall Experience 
Clasificación:
1.0

The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Tammy R.  |  Overall Experience 
Clasificación:
5.0

Easy process to rent van and storage unit. Will do business with again.

Adam S.  |  First Impressions 
Clasificación:
5.0

Everyone very helpful

Stacy S.  |  First Impressions 
Clasificación:
1.0

My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

SANDRA B.  |  First Impressions 
Clasificación:
5.0

Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Randy V.  |  First Impressions 
Clasificación:
5.0

The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

Benjamin C.  |  First Impressions 
Clasificación:
2.0

Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

jennifer t.  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful.

debra j.  |  First Impressions 
Clasificación:
3.0

Didn’t have a problem.

Nicholas O.  |  Overall Experience 
Clasificación:
1.0

Not a good place to rent a storage unit

Mathew K.  |  First Impressions 
Clasificación:
2.0

No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

ALBERT B.  |  Overall Experience 
Clasificación:
2.0

Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

Christine G.  |  Overall Experience 
Clasificación:
5.0

Awesome place!!!

LATISHA S.  |  Overall Experience 
Clasificación:
5.0

I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

Kelly B.  |  Overall Experience 
Clasificación:
4.0

TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

sandra s.  |  Overall Experience 
Clasificación:
5.0

Gracias

michael h.  |  Overall Experience 
Clasificación:
5.0

Great employee

NAKISHA J. | Reservación
Clasificación:
5.0

Great employees took very good care of my needs

Nakisha J.  |  First Impressions 
Clasificación:
5.0

Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

mckenzie l.  |  First Impressions 
Clasificación:
4.0

I was with you guys for 6+ years with no problems. Gracias

KAREN W.  |  Overall Experience 
Clasificación:
4.0

What I expected.

Tommy K.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

alan w.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and took care of me when I began my service.

Christopher W.  |  Overall Experience 
Clasificación:
5.0

Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Milagros S.  |  Overall Experience 
Clasificación:
5.0

Needed access code when lost card and customer service.

Kelly B. | Reservación
Clasificación:
5.0

No complaints!!

lynnay j. | Reservación
Clasificación:
5.0

It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Kim e. | Reservación
Clasificación:
5.0

Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Dionne R.  |  Overall Experience 
Clasificación:
5.0

The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Timothy E. | Reservación
Clasificación:
5.0

Thank you, Tiffany and your staff, for your patience and concern.

Willette W.  |  Overall Experience 
Clasificación:
5.0

I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.

Michael K.  |  Overall Experience 
Clasificación:
1.0

my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items

larry w.  |  Overall Experience 
Clasificación:
5.0

Very courteous

DELLA A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

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    Contenedores U-Box®

    We ship across town or accross the world!

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

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    Propano

    Propane service delivered straight to your door!

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