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murle V.Customer Reviews for U-Haul Moving & Storage of Downtown Greenville
Testimonials From Recent Customers
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Customer service was exceptional, and friendly. During our move we experienced tire trouble. The employees went out of their way to rectify the situation. I will recommend them to all friends and family!
John L.No problems with drop off location as there was plenty of help to assist with customers. Conversely the pickup location was overwhelmed as the owner was the only employee available to do the work at the time.
vernon G.Staff friendly and helpful
Jason M.The only thing I would recommend is refunding customers for equipment not used. I ordered pads I didn't use but wasn't offered a refund for them. Otherwise excellent service.
Cathy D.Staff were courteous, knowledgeable, and helpful .Very pleasant experience.
gay C.The lady that normally works In Greer that was at this Greenville location was incredibly kind, and patient
Mary G. | First ImpressionsEveryone was very friendly and helpful
WINSTON W.Friendly manager and great communication. ¡Gracias!
Jeff M.It was hard to reach someone to talk to.
Amy D.Charged me for 2 gallons of fuel even though I returned it higher than when I got it and have pictures to prove it.
Bradley W.Friendly, personable and efficient ‼ï¸
Claudette E.Truck interior should be wiped down between customers, when I picked up my truck, the interior was sticky. During the return process, my impression was that a new customer may rent the truck directly without cleaning. This is unacceptable, especially post Covid
Curtis C.Excellent experience.
Rebecca W.Nothing, I used the online reservation process and it worked out great
Daniel J.In and out quickly. Assistant was busy but was able to assist me and correct issues from the pickup location.
Joshua D.My favorite uhaul shop!
Dan M.The return the truck App was problematic I tried to log in as the return was time sensitive It couldn't confirm my location and I was a few minutes late to log in but was there with the truck in plenty of time
kevin L.Excellent customer service and clean well operating equipment.
Kenneth P.No suggestions
GARRY R.Very good customer service.
Richard M.See comments above. Get me my $50 quickly
Michael C.We had to exchange trailer for a bigger one. It may have been helpful to know that a queen mattresses and box spring would not fit in the small trailer. However, the u-haul service people were very helpful in making the exchange. The larger trailer worked perfectly.
Robert P.When I arrived to pick up van they made sure I had one that was in reserve since the only one they had just returned had a slow tire leak. I appreciate the do whatever is needed attitude!
Christine R.Great team at this location. Very professional and organized
micahael A.Employees were efficient and knowledgeable.
Alan L.UHaul installed the hitch on time. They consulted me before cutting underneath the car. The install is solid. Everyone was friendly. No one tried to upsale me on other services or things I didn't need. The installation cost was nominal. I highly recommend UHaul to install a hitch.
Bert K.Nada
Anne A.Ask the customer if they want a 2 wheel or 4 wheel car dolly
NICOLAS A.Reservation process decide to move my reservation to a different location despite getting an email confirming the desired location. Then, I had to straighten out the old reservation on my own which took several phone calls and 30 minutes of my time.
James M.Very helpful with all the issues from the location we picked up from.
Lawrence E.I lost time on my trip where I was under pressure to get to our destination in a timely manner. We had to stop because low oil light came on. When checked the dipstick, it was bone dry! Had to purchase oil and fill. Coolant was also looking low.
Tara D.only issue was there was less than a quarter tank of gas when i got the truck, it needed gas almost right away. also there were no moving blankets available
Anthony L.I usually rent from this location, my go to place.
HUGH K.This was a great experience. Quick efficient service, the van was clean and ready to go. I honestly have no complaints. I will definitely use them again and reccomend them to friends and family.
Kent E.Parking for pickup and drop off is impossible. Service was excellent.
Michael M.Fast in and out!
Peter F.cant tell the guests from the employees, everyone in street clothes and no name tags, etc. Also didn't have my blankets I ordered and no one told they didn't have them
John N.Friendly staff. Very courteous
mike W.Well staffed and helpful.
Javier L.Although I answered yes to the question was the facility clean and well maintained, the unit we rented was a bit dirty and it has two rat traps in it which does not give us a tremendous amount of good feeling. Would likely have rented from the place across the street if I had actually seen it first. It seems to be a bit old.
Wendell B. | First ImpressionsThe management team showed the professional side while still being able to relate to my situation I was in. The manager that you have is truly remarkable and I will definitely be recommending U-Haul for anyone needing a storage in the future.
Lora P. | Overall ExperienceAll staff was friendly and helpful.
Brett C. | First ImpressionsKnowledgeable, helpful, and courteous staff. Excellent overall experience! ¡Gracias!
chris n. | Overall ExperienceIt was good experience with usual Greenville, all staffs were very friendly and helpful. I don't have any issues.
Nichaphorn W. | Overall ExperienceThis is THE PLACE to do business with if you need rental equipment or storage anywhere in Greenville.. None of the rude, care-less attitudes you sometimes encounter at U haul.
Gary B. | Overall ExperienceStaff was very friendly and facilities were secured, clean and as expected. I would use this facility again if needed. ¡Gracias!
Christopher J. | Overall ExperienceN/C
David M. | Overall ExperienceDefinitely feel like UHaul could improve by making one way rentals more convenient for turn in at all locations versus just 2 in the Greenville Sc area.
David M. | First ImpressionsU-Haul my visit at U-Haul was great I was in and out fast with great pricing I actually left for another stores facility which I won't mention but I had a great overall experience with you all and one of the young guys the staff looks like he was training another person was definitely great so five stars for me
francis o. | First ImpressionsTrent was rude. And I was trying to call customer service to get the situation resolved. When I was moving the pickup time had to be rescheduled and the unit size for storage was not correct size. Customer Service put the wrong size. Trent ( owner) said unit size could not be changed. Put a lock on storage and called police. Very unprofessional actions and he made a negative remark about my hospital visit and my dog dying. It was not call for. Unethical actions
Tarita C. | First ImpressionsOut of all of the years I have had used this storage bldg, I have never had a single complaint. Very well run and well maintained. Would definitely recommend.
SCOTT H. | Overall ExperienceCeiling had damage and water leaked on my dresser causing permanent damage. A little unhappy bout that but otherwise everything was perfect!
MARK S. | Overall ExperienceFriendly staff, available units and convenient location.
Gregory A. | First ImpressionsPeople move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay for
Joshua B. | First ImpressionsThe entire staff to include Dona, Mike and others all were extremely helpful on many occasions. Pleasantly surprised how professional all staff were and definitely impressed with the facilities. Will definitely use again if ever needed. Well done!!!!!
whitney G. | Overall ExperienceWe really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.
Mike R. | Overall ExperienceThis unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.
amanda h. | Overall ExperienceThe facility is rodent heaven. I expect some but most or my stuff had rodent residue on it
ERIC L. | First ImpressionsEmily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.
emily d. | First ImpressionsDemetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to! When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me. Recommend this U-Haul site if you need to rent a truck or a storage unit.
Mike R. | First ImpressionsDeneatria and Donna were very helpful is getting my storage area started. ¡Gracias!
KEVIN B. | First ImpressionsHad nothing but problems starting at the end of month one
ronald s. | Overall ExperienceWhen I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!
Karen B. | First ImpressionsGreat facility, great great folks!!!
Robert D. | Overall ExperienceBrent was awesome!!
Miki S. | Overall ExperienceVery unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.
Kathy B. | Overall ExperienceAlthough I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.
HENRY W. | Overall ExperiencePlease have a manager call me asap 567-408-6346
Matt S. | Overall ExperienceToo expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees
symura k. | Overall ExperienceVery nice and helpful
Bridget D. | Overall ExperienceOnly difficulty was contacting the location by phone was almost impossible to get in touch with
KEVIN B. | Overall ExperienceNot only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn't care
KAMUEL S. | Overall ExperienceVery nice, every way possible was great
Kathy B. | First ImpressionsND
RORY N. | Overall ExperienceThe guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.
David L. | First ImpressionsThe service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.
kerry l. | First ImpressionsYou always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe
Doak D. | Overall ExperienceThis company is above excellent!
Julie M. | Overall ExperiencePoor star is on the low side of poor mice in my things and complained not even a call and even concern ...
Denise S. | Overall ExperienceStaff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.
Mike c. | First Impressionsworked great
DAVID C. | Overall ExperienceGreat, friendly and efficient service. The best I've seen.
ian b. | Overall ExperienceGreat service from both guys there.
ian b. | First Impressions1000 thanks :)
James s. | Overall ExperienceVery nice and polite and very helpful, pleasure doing business with.
ronald s. | First ImpressionsMy unit was ready and the staff allowed me to move in quickly.
KEVIN B. | First Impressionsthe fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.
Denise S. | First ImpressionsOur experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.
Carolyn R. | First ImpressionsThe guys were very helpful and friendly.
Sonya B. | ReservaciónI had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!
mary h. | Overall ExperienceFar beyond expectations. Great service. Great people to deal with. Thank you all.,
Dennis O. | ReservaciónGracias
ELIRAN C. | Reservaciónn/a
Andrew S. | Overall Experience"Climate controlled" - unit spent most of its time at more than 100F this summer. "Well lit" - 1 month WITHOUT ANY lights. "Secure" - gate often left wide open well after closing hours.
michael h. | Overall ExperienceHave not arrived yet
susan s. | ReservaciónI enjoyed your facility as it was clean and I always felt safe when I went there. The staff was excelent, very helpful, kind and courteous. I also enjoyed one month rent free. Price a bit too high.
Carmen P. | Overall Experience