Customer Reviews for U-Haul Moving & Storage of Downtown Greenville

Clasificación:

4.0

Had a flat tire when I picked it up. The transporter that is.

Clasificación:

1.0

The trailer's lights were not working,( signal and break lights ) I went to Charlotte NC and come back, this trip was very stressful for me due to the lights no working.

Clasificación:

5.0

The young guys were very friendly.

Clasificación:

5.0

Very convenient, friendly, good job

Clasificación:

5.0

SUPER simple drop off. Caleb was outside to help me before I could even get out of the truck. He was very friendly and welcoming.

Clasificación:

4.0

Staff was friendly and helpful. The truck worked fine and was clean, but seemed to be a bit behind in routine maintenance. The wiper blades were totally worn out and had badly scored the windshield. Thankfully we did not need them since we had no rain on our move. The check engine light was also on but didn't seem to impact performance.

Clasificación:

5.0

Been using this location for years very professional friendly

Clasificación:

1.0

Got ripped off 164 total for 1 day

Clasificación:

5.0

Y'all were awesome!

Clasificación:

5.0

This unit is excellent with gracious and helpful attendants.

Clasificación:

5.0

You guys were awesome!

Clasificación:

5.0

Low tire pressure light was on but tire looked ok

Clasificación:

5.0

Keep up the great work

Clasificación:

5.0

Nothing that I know of!

Clasificación:

5.0

Very nice staff

Clasificación:

5.0

Staff was extremely friendly and professional.

Clasificación:

5.0

Emily and Donna were very helpful and accommodating. I particularly appreciated Emily allowing me to park the equipment behind the fence overnight, until I could unload it the next morning. Moving is always a challenge and there are inevitable surprises like the ones we encountered. Having friendly people help you along the way, like Emily and Donna did for me, makes all the difference.

Clasificación:

5.0

Kevor is a great part of the team.

Clasificación:

5.0

Nada

Clasificación:

5.0

I have moved many times over the years. I've always used uhaul. Eventho I always have bad experiences with my rentals, I still use uhaul thinking next one can't be bad as well. Wrong! I always end up with out dated nasty truck. Sometimes the pick up places have rude and racist people. I just never eva had a good experience with uhaul until now. This go around was unbelievable pleasant. The rental was nice updated and clean. The workers were extremely nice. I will definitely recommend this location to others.

Clasificación:

5.0

Thus was the best haul experience I've ever had....and I've had a lot!

Clasificación:

5.0

Very professional and peasant. Even though several trucks were being returned, it was quick.

Clasificación:

1.0

Very rude and the truck was in bad shape.

Clasificación:

5.0

Fantastic service I will recommend and definitely use again!

Clasificación:

5.0

This is a superb UHaul office. I'd recommend it to anyone...even if they have to pass by a few other locations on the way.

Clasificación:

2.0

The odometer reading was different from the printout, as was the gas tank. While waiting in line to be helped, the customer in front of me had the same problem. When I got out to my truck, the back was completely dirty, as if a potted plant had tipped over and the dirt spilled out without being swept up. Whoever is checking in your vehicles needs to be retrained.

Clasificación:

1.0

Worried i was going to get mugged there.

Clasificación:

5.0

Nothing on improvements. I would like to say how great Derick was to work with and he made the pickup and check out smooth and easy. Location easy to find and get in and out of.

Clasificación:

5.0

The only question is I went 11 miles but was charged for 3 gallons of gas and $11 dollars for gas refuel

Clasificación:

5.0

Donna Alberson - was a huge help to me with getting wardrobe boxes in a Honda civic, it worked out perfectly with two mines together. And my truck rental experience was just as great, the back door got away from me when I needed to check before leaving and the door became stuck at the top and I wasn't able to get it down. I asked if she could get someone to help me and she volunteered and was able to get it unstuck to my surprise. Kudos to Donna.

Clasificación:

5.0

Not a thing.

Clasificación:

3.0

2 out of three employees didn't wear masks. Gave me the impression Uhaul does not care about protecting their customers

Clasificación:

5.0

Great Service

Clasificación:

5.0

The customer service at this location has always been second to none. When they realized that they would be short a truck for our rental they immediately called us this morning with an accommodation in mind. Kind and efficient is something I can appreciate.

Clasificación:

1.0

Staff did not wear masks. There were 4 customers and n the location and ALL had a mask on. Just before picking up the keys to hand to me the clerk sneezed into her left hand and then picked up the key chain with that hand. Disgusting, even without Covid. I was able to slide the keys under a bottle of sanitizer and I loaded the keys with it. Had I had an option I would have walked out. It was clear that UHAUL employees care little about their customers.

Clasificación:

5.0

The attendant was most helpful. He resolved a problem with the mileage quickly and courteously.

Clasificación:

1.0

I have been trying to email about my bill but she won't give me her email and emails me on a no reply email. Please help me.

Clasificación:

5.0

The service here is always great.

Clasificación:

5.0

Thank you for everything and for u understanding my situation.. yall Rock

Clasificación:

5.0

We have used this location previously. Nice customer service, easy pick up, convenient location.

Clasificación:

5.0

The people who work at this location were great especially a woman named Emily. She was terrific!

Clasificación:

5.0

Make hand-truck available

Clasificación:

3.0

Very disappointed in the app for self-checkin. Wasted a lot of time with that not working.

Clasificación:

4.0

clean vehicles inside and out between rentals. bad odor inside and filthy inside and windshield.

Clasificación:

1.0

Vehicle did not come with dolly which was not explained at time of rental and in was forced to purchase one from the Uhaul store because there were also none to rent out. In addition, the representative left me under the impression that I'd be charged only for the mileage and the insurance, but upon returning the vehicle, I was charged two for the mileage, insurance, and rental and the rep was rude and argumentative and charged me for two days. Even though I got the vehicle the day before at 10am and dropped the vehicle off the following day at 7pm and I was moving within the same city. I will never rent a vehicle from Uhaul again.

Clasificación:

1.0

Had nothing but problems starting at the end of month one

Clasificación:

5.0

When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!

Clasificación:

5.0

Great facility, great great folks!!!

Clasificación:

4.0

Brent was awesome!!

Clasificación:

1.0

Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.

Clasificación:

1.0

Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.

Clasificación:

1.0

Please have a manager call me asap 567-408-6346

Clasificación:

3.0

Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees

Clasificación:

3.0

Very nice and helpful

Clasificación:

4.0

Only difficulty was contacting the location by phone was almost impossible to get in touch with

Clasificación:

1.0

Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn't care

Clasificación:

5.0

Very nice, every way possible was great

Clasificación:

4.0

ND

Clasificación:

5.0

The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.

Clasificación:

3.0

The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.

Clasificación:

4.0

You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe

Clasificación:

5.0

This company is above excellent!

Clasificación:

1.0

Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...

Clasificación:

2.0

Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.

Clasificación:

5.0

worked great

Clasificación:

5.0

Great, friendly and efficient service. The best I've seen.

Clasificación:

5.0

Great service from both guys there.

Clasificación:

5.0

1000 thanks :)

Clasificación:

5.0

Very nice and polite and very helpful, pleasure doing business with.

Clasificación:

5.0

My unit was ready and the staff allowed me to move in quickly.

Clasificación:

1.0

the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.

Clasificación:

5.0

Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.

Clasificación:

5.0

The guys were very helpful and friendly.

Clasificación:

5.0

I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!

Clasificación:

5.0

Far beyond expectations. Great service. Great people to deal with. Thank you all.,

Clasificación:

5.0

Gracias

Clasificación:

4.0

n/a

Clasificación:

1.0

"Climate controlled" - unit spent most of its time at more than 100F this summer. "Well lit" - 1 month WITHOUT ANY lights. "Secure" - gate often left wide open well after closing hours.

Clasificación:

3.0

Have not arrived yet