Confirm actual mileage of rental before giving the customer the keys.Carlos H.
Customer Reviews for U-Haul Moving & Storage of Downtown Greenville
Greenville, SC 29609
(Bob Jones Univ)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Taliyah F. | First Impressions
Nothing! The staff were very, very helpful. There were unexpected interruptions during my move so I had to change my pick up time three times. I am very grateful for their patience and assistance with loading my car on the transport. Great job Greenville SC IHaul!Tammy C.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.Chad W.
Rental was cancelled by shop, and had to give me much larger truck.Mark M.
El cliente no dejó un comentario.Robert M.
We were told we would not be chargedSANTINOCLEMENZA L.
El cliente no dejó un comentario.Gary N.
El cliente no dejó un comentario.Alexandra M.
If a customer reserves, well in advance, equipment for their move...please be certain that it is available. I was disappointed that the hand truck I reserved was not available. I had to ride 15mi. to another location (on the day of my move) to get one. Customer First mentality says that should, first, nor have happened. And, secondly, it was not my responsibility to go get it...Mary H.
I was told to drop off at another location and I would not be charged mileage and I was charged mileage. I was lied to and I do not appreciate that..I brought the truck back early and everything.Melissa T.
El cliente no dejó un comentario.Leslie B.
El cliente no dejó un comentario.Phillip M.
I ordered a 10' truck. I was given a 15' truck. Owner said a 10' truck was not available. Which begs the question why even reserve a truck if (3+ weeks in adavance) if it won't be available? Also, at no point (until I arrived to take possesion of truck) was I, the customer, notified that my requested truck size was unavailable. I spent 2 days getting the run around calling your online support team in which no one would help me. I had to drive back to the Greenville, SC location and get the owner to help me find a 10' truck (he still didn't have one) which he eventually found in Greer, SC. I then had to drive 15' truck to Greer, SC and wait 1.5 hours for that facility to open in order to trade the 15' truck for a 10' truck. All this time I am running down my 8 days to have the truck time limit. I finally took possesion of the 10' truck on 7/24 (after taking possesion of 15' truck on 7/21), so almost 4 days of having to have possession of a truck that I did not order.Charles M.
I was VERY unhappy that my pick-up got changed twice with little notice. The person at the counter was able to help me with an alternative for no additional cost.Becky T.
Outstanding service and peopleAllen L.
Please let customers know which drop off locations will take what. I went to 3 different locations before I could find a dealer who would take a cargo trailer.Gene J.
El cliente no dejó un comentario.Ross M.
Thank God drop off was quick and easy nice place easy instructions. Was closed when I dropped off but was able to use your application and check out without issue so that part went wellBrad B.
El cliente no dejó un comentario.Derek S.
El cliente no dejó un comentario.Stephen C.
El cliente no dejó un comentario.MERRILL G.
El cliente no dejó un comentario.Kristine B.
Used electronic option for picking up the rental, but additional rentals items (cart and pads) were not accessible until store hours.Cindy B.
El cliente no dejó un comentario.Amy K.
El cliente no dejó un comentario.Joshua S.
training better the personal, over charge Without check the vehicle, "just assuming" is not enough.Juan J.
Staff was friendly and extremely helpful!cody S.
El cliente no dejó un comentario.Kris B.
El cliente no dejó un comentario.Kevin H.
Real friendly and helpful people. Employee there made sure I had the right equipment, installed it and even hooked up the trailer for me. Model of what customer service should be!Asif H.
El cliente no dejó un comentario.Michael B.
Third time we have rented from this location. Staff are so polite and professional that it really makes you want to refer friends to this particular uhaul store . Always very helpful, and great service.Kenneth H.
Great friendly staff!Madeline M.
El cliente no dejó un comentario.Jewel B.
El cliente no dejó un comentario.MaryAlyssa N.
Friendly service and easy drop off!Robert B.
El cliente no dejó un comentario.William S.
Didn't care I had problems with the trailer and tried to tell me that the trailer did not even have brakes on it when it's required by law on that size.KEVIN F.
Excellent customer service quick efficient and I was on the road with trailer in under 30 minutes even though I had to get wiring harness and ball insert! Thankful!!!MICHAEL H.
Team was personable and helpfulLISA S.
Very fast and friendly.Rosson C.
El cliente no dejó un comentario.Zachary I.
Waiting time, positive customer interaction, clear instruction of how to return the vehicle, and a more concise receipt.Grace J.
Easy rentalâ€¦great, quick service on both ends of the transaction.Robert B.
El cliente no dejó un comentario.BARRY H.
El cliente no dejó un comentario.JOHN B.
Excellent customer service from Nicholas and the team, as usual. Truck was a little older but still in excellent operating condition. Uhaul is always my first choice and the Wade Hampton location is my preferred pick-up/drop-off even though 2 spots are closer. Keep up the great work!!Quentin C.
They were very accommodating. This was the third location we drove to in order to return our 26' uhaul. They actually answered the phone, unlike the other two, and were able to take our truck.Danielle L.
I was charged twice for one rental. Called the store multiple times and they would not give me a refund because â€œthe guy that charged you isn't on the clock right now.â€Melina G.
Please fix the gate to the storage area. We almost got locked in because the code box was not working.Katherine M. | Overall Experience
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Susan W.
Thank God for Trent!!! He was so thoughtful, helpful and professional!!! I CAN NOT SAY ENOUGH POSITIVE FEEDBACK ABOUT THIS YOUNG MAN!!!!Alisha S.
For a person coming from another state, it was nice to find people willing to assist and they were ready when I dropped off the equipment. It was quick and easy which was helpful after a very long drive.KAREN W.
El cliente no dejó un comentario.Ferdinand S.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.Vickie K.
El cliente no dejó un comentario.lian B.
El cliente no dejó un comentario.julie H.
Nothing. It was good.Jon P.
We took a picture of the fuel Guage being lower than paper said when we picked up van & sent it in to text we received but nobody responded & when we brought it back attendants did not seem to care or offer solution did not like that.stuart K.
The employee was fast and very helpful.sharon P.
I have a coroporate account and we could not switch my reservation to another vehicle. So theh had to ring me up outside the account. Which cost me more?James P.
Easy doing business here.Christopher S.
El cliente no dejó un comentario.Elizabeth P.
Guy working wouldn't even get up and only acknowledged us when we said hello. Lazy and grouchy.Kenneth E.
I had a lot of trouble with the online reservation system, had to go to the office and wait in a long line, but the staff was helpful, efficient and friendly. I found the climate controlled area to be uncomfortably hot and the cart by the door was missing a wheel. The unit itself was in good shape but the floor was dirty (found a loose nail) and the rodent trap was unsettling.Amanda M. | First Impressions
I was charged fees for things I didn't ask for. When i reached out to uhual I could not get through to an agent. I will not be using this service again.DIANA M.
El cliente no dejó un comentario.Rachel M. | First Impressions
Top notch storage facility and moving supplies. Everyone was kind and helpful, even helping me carry moving supplies to my car. Online checkout if our storage unit rental was incredibly convenient.Margaret S. | Overall Experience
Fix the ceiling in the unit my belongings are in.Ayesha K.
The staff was beyond helpful and I would definitely recommend this location to anyone needing storage or to rent a truck.Nicholas M. | First Impressions
El cliente no dejó un comentario.Joey H.
The person who checked me in was very courteous and efficient. I would highly recommend this location.Gordon H.
Friendly professional and helpful. Also asked questions to better the service.RAUL P.
El cliente no dejó un comentario.marzetta w. | Overall Experience
El cliente no dejó un comentario.Jordan H.
The gentleman who helped me was awesome! I was there 6/27 around 4pm, back around 6pm. Both times he was extremely helpful.Jennifer V.
Great experience as always! Truck was ready and I was in and out in 5 minutes. Friendly staff is a plus!Tim T.
Great customer service. I got in and out in 5 minutes for pickup, and it took maybe 2 minutes for drop-off. Would absolutely recommend this location!Brian O.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Kelsey S.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Chris S.
when doing online reservations its very frustrating to have locations being changed on you. Eventually, i was happy with this locationJoseph S.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.MARTHA C.
El cliente no dejó un comentario.Carol G.
Great serviceMargaret S.
El cliente no dejó un comentario.Toni L.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.murle V.
El cliente no dejó un comentario.JOHN S.
Customer service was exceptional, and friendly. During our move we experienced tire trouble. The employees went out of their way to rectify the situation. I will recommend them to all friends and family!John L.
No problems with drop off location as there was plenty of help to assist with customers. Conversely the pickup location was overwhelmed as the owner was the only employee available to do the work at the time.vernon G.
El cliente no dejó un comentario.Edward K.
El cliente no dejó un comentario.john G.
El cliente no dejó un comentario.BILLY H.
El cliente no dejó un comentario.Theresa A.
El cliente no dejó un comentario.steve N.
El cliente no dejó un comentario.Erianna S.
Staff friendly and helpfulJason M.
The only thing I would recommend is refunding customers for equipment not used. I ordered pads I didn't use but wasn't offered a refund for them. Otherwise excellent service.Cathy D.
El cliente no dejó un comentario.Matthew J.
Staff were courteous, knowledgeable, and helpful .Very pleasant experience.gay C.
The lady that normally works In Greer that was at this Greenville location was incredibly kind, and patientMary G. | First Impressions
Although I answered yes to the question was the facility clean and well maintained, the unit we rented was a bit dirty and it has two rat traps in it which does not give us a tremendous amount of good feeling. Would likely have rented from the place across the street if I had actually seen it first. It seems to be a bit old.Wendell B. | First Impressions
El cliente no dejó un comentario.Christopher B. | First Impressions
El cliente no dejó un comentario.Sergeo H. | First Impressions
El cliente no dejó un comentario.ALEXIS C. | Overall Experience
The management team showed the professional side while still being able to relate to my situation I was in. The manager that you have is truly remarkable and I will definitely be recommending U-Haul for anyone needing a storage in the future.Lora P. | Overall Experience
All staff was friendly and helpful.Brett C. | First Impressions
El cliente no dejó un comentario.Scott M. | Overall Experience
Knowledgeable, helpful, and courteous staff. Excellent overall experience! ¡Gracias!chris n. | Overall Experience
El cliente no dejó un comentario.Prentiss H. | First Impressions
It was good experience with usual Greenville, all staffs were very friendly and helpful. I don't have any issues.Nichaphorn W. | Overall Experience
This is THE PLACE to do business with if you need rental equipment or storage anywhere in Greenville.. None of the rude, care-less attitudes you sometimes encounter at U haul.Gary B. | Overall Experience
Staff was very friendly and facilities were secured, clean and as expected. I would use this facility again if needed. ¡Gracias!Christopher J. | Overall Experience
N/CDavid M. | Overall Experience
Definitely feel like UHaul could improve by making one way rentals more convenient for turn in at all locations versus just 2 in the Greenville Sc area.David M. | First Impressions
El cliente no dejó un comentario.Rob L. | Overall Experience
U-Haul my visit at U-Haul was great I was in and out fast with great pricing I actually left for another stores facility which I won't mention but I had a great overall experience with you all and one of the young guys the staff looks like he was training another person was definitely great so five stars for mefrancis o. | First Impressions
El cliente no dejó un comentario.QUINCY J. | Overall Experience
Trent was rude. And I was trying to call customer service to get the situation resolved. When I was moving the pickup time had to be rescheduled and the unit size for storage was not correct size. Customer Service put the wrong size. Trent ( owner) said unit size could not be changed. Put a lock on storage and called police. Very unprofessional actions and he made a negative remark about my hospital visit and my dog dying. It was not call for. Unethical actionsTarita C. | First Impressions
El cliente no dejó un comentario.toni m. | Overall Experience
El cliente no dejó un comentario.Carla C. | Overall Experience
El cliente no dejó un comentario.Orlena S. | Overall Experience
El cliente no dejó un comentario.MICHAEL B. | Overall Experience
El cliente no dejó un comentario.Gregory A. | Overall Experience
Out of all of the years I have had used this storage bldg, I have never had a single complaint. Very well run and well maintained. Would definitely recommend.SCOTT H. | Overall Experience
Ceiling had damage and water leaked on my dresser causing permanent damage. A little unhappy bout that but otherwise everything was perfect!MARK S. | Overall Experience
Friendly staff, available units and convenient location.Gregory A. | First Impressions
People move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay forJoshua B. | First Impressions
The entire staff to include Dona, Mike and others all were extremely helpful on many occasions. Pleasantly surprised how professional all staff were and definitely impressed with the facilities. Will definitely use again if ever needed. Well done!!!!!whitney G. | Overall Experience
We really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.Mike R. | Overall Experience
This unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.amanda h. | Overall Experience
The facility is rodent heaven. I expect some but most or my stuff had rodent residue on itERIC L. | First Impressions
Emily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.emily d. | First Impressions
El cliente no dejó un comentario.amanda h. | First Impressions
Demetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to! When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me. Recommend this U-Haul site if you need to rent a truck or a storage unit.Mike R. | First Impressions
Deneatria and Donna were very helpful is getting my storage area started. ¡Gracias!KEVIN B. | First Impressions
El cliente no dejó un comentario.angelo b. | First Impressions
El cliente no dejó un comentario.SHENA G. | Overall Experience
Had nothing but problems starting at the end of month oneronald s. | Overall Experience
El cliente no dejó un comentario.STEPHEN S. | Overall Experience
El cliente no dejó un comentario.STEPHEN S. | First Impressions
El cliente no dejó un comentario.David E. | Overall Experience
El cliente no dejó un comentario.Tia D. | Online Move In
El cliente no dejó un comentario.David E. | First Impressions
When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!Karen B. | First Impressions
El cliente no dejó un comentario.John S. | Overall Experience
Great facility, great great folks!!!Robert D. | Overall Experience
El cliente no dejó un comentario.Robert D. | First Impressions
El cliente no dejó un comentario.Travis P. | Overall Experience
El cliente no dejó un comentario.James c. | First Impressions
Brent was awesome!!Miki S. | Overall Experience
Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.Kathy B. | Overall Experience
Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.HENRY W. | Overall Experience
El cliente no dejó un comentario.steve b. | First Impressions
Please have a manager call me asap 567-408-6346Matt S. | Overall Experience
Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late feessymura k. | Overall Experience
Very nice and helpfulBridget D. | Overall Experience
Only difficulty was contacting the location by phone was almost impossible to get in touch withKEVIN B. | Overall Experience
Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn't careKAMUEL S. | Overall Experience
Very nice, every way possible was greatKathy B. | First Impressions
NDRORY N. | Overall Experience
The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.David L. | First Impressions
The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.kerry l. | First Impressions
You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answeDoak D. | Overall Experience
This company is above excellent!Julie M. | Overall Experience
Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...Denise S. | Overall Experience
Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.Mike c. | First Impressions
worked greatDAVID C. | Overall Experience
Great, friendly and efficient service. The best I've seen.ian b. | Overall Experience
Great service from both guys there.ian b. | First Impressions
1000 thanks :)James s. | Overall Experience
Very nice and polite and very helpful, pleasure doing business with.ronald s. | First Impressions
My unit was ready and the staff allowed me to move in quickly.KEVIN B. | First Impressions
the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.Denise S. | First Impressions
Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.Carolyn R. | First Impressions
The guys were very helpful and friendly.Sonya B. | Reservación
I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!mary h. | Overall Experience
Far beyond expectations. Great service. Great people to deal with. Thank you all.,Dennis O. | Reservación
GraciasELIRAN C. | Reservación
n/aAndrew S. | Overall Experience
"Climate controlled" - unit spent most of its time at more than 100F this summer. "Well lit" - 1 month WITHOUT ANY lights. "Secure" - gate often left wide open well after closing hours.michael h. | Overall Experience
Have not arrived yetsusan s. | Reservación
I enjoyed your facility as it was clean and I always felt safe when I went there. The staff was excelent, very helpful, kind and courteous. I also enjoyed one month rent free. Price a bit too high.Carmen P. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!