Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids

1,649 comentarios

500 and 532 Grandville Ave SW   Grand Rapids, MI 49503
(US 131 & Wealthy st)

(616) 328-6124

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 328-6124

500 and 532 Grandville Ave SW
Grand Rapids, MI 49503
(US 131 & Wealthy st)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lillian R. 
Rating:
5.0

Customer did not leave a comment.

Antonio O. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The ppl was very nice & pleasent

Theresa G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

A tire had low pressure

Nathan Y. 
Rating:
4.0

It could have been a bit quicker to pick up but not a huge deal. Overall great experience and really appreciated the friendliness of the staff!

Ben B. 
Rating:
5.0

Very professional, super quick check-in, and very helpful. Fantastic experience.

Frederic P. 
Rating:
5.0

I previously used a different U-Haul location and had 2 bad experiences with them. I decided to give U-Haul another chance, and chose this location. Man I am so glad that I did. Jeff the manager was extremely helpful and knowledgeable, thoroughly answering any and all questions that I had. The guy who helped return my U-Haul was amazing! He went above and beyond to help! John was a pleasure to have help me finalize charges and answered the last few questions I had upon return as well. I will drive out of my way every single time I need a U-Haul in order to only use this location! Highly recommend! I cannot thank all of you enough again! You made a really rough moving situation a lot better, I appreciate you from the bottom of my heart!

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Frederic P. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Logan B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

The truck was clean, but had a horrible smell. There may not be a lot that can be done, and the experience was perfect overall. Not a deal breaker. Just an appetite killer.

Jeffrey L. 
Rating:
1.0

They charged me 3x 😡, now in the process of dealing with the credit union. Replaced the gas(they charged me for that, had to get that straightened out)One lady said'she wasn't going to charge for the dolly(which we didn't use!!!! Terrible

BENJAMIN FRANK H. 
Rating:
5.0

Nothing…

Trent F. 
Rating:
5.0

Nothing

William D. 
Rating:
5.0

Staff was friendly and helpful,. the specific site had cars parked on both sides of the exit street.. for a driver behind the wheel of a large truck for the first time, it is a bit unnerving

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

Naomi H. 
Rating:
5.0

Customer did not leave a comment.

Chloe J. 
Rating:
5.0

Convenient and easy to reserve a rental

James M. 
Rating:
5.0

Quick easy pickup and drop off. This was one of the few uhauls that was open on sunday

John F. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

You did a great job. I picked up our trailer fast and was on my way, drop off was easy too. Very helpful and kind service. Will be back with any trailer or truck rental needs.

Kristen S. 
Rating:
5.0

Nothing . Customer Service was Awesome !! Desk clerk was Super Friendly and Sweet . Very Helpful .

Weslie C. 
Rating:
5.0

Customer did not leave a comment.

Jaime S. 
Rating:
3.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY JOY G. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
1.0

Customer did not leave a comment.

BEVERLY JOY G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

john and hugh were awesome. they took great care of me

jeffery C. 
Rating:
5.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

Customer did not leave a comment.

anthony T. 
Rating:
5.0

Very helpful and polite.

Pete S. 
Rating:
5.0

I explained the issues of the dirty trailer and a worn (working) trailer light cable to the returning location in Michigan. He immediately removed the cabled so it would be repaired correctly before it was rented again.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Hugh and the agent that was being trained were excellent! Friendly, professional, knowledgeable! Facilitate inside and out is well maintiained!

Pamela S. 
Rating:
5.0

The staff there was incredibly friendly.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

nikisha m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly V. 
Rating:
4.0

More attention to detail when cleaning the Vehicles

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Michael anthony K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Easy drop off very polite. thank you

Mitchell M. 
Rating:
2.0

I would like to say this my husband rented a uhaul from your burlingame location all for it to be towed after telling me that it wouldn't be becuz our landlord decided to call in report our uhaul as abandoned . Which was not the case at all. We gad locked the keys in the truck and were working on getting them out . And due to other unfortunate things that happened beyond my control or my husband's you guys toed it with all our belongings inside after telling me that you would not tow it that you would wait. But no body waited. So then when we were able to get to the location of where are truck and belongings had been towed too. After paying all the fees and other things we had to pay of almost 500 dollars just for them to tell us we could nit have our rental truck back and we would have 72 hours to get out things out of it . Then 3 days later you let me husband re t a truck again but not the same one which there was nothing wrong either which created more work and time and money that we had to spend . Thar we really don't have . We already lost our house and God damn you guys made us wish we had just said screw everything and gave up on life so thanks great customer service and lack of knowledge on all your employees on dhar to do when this kind of thing happens .

ANTHONY H. 
Rating:
5.0

I rented a box truck @ 29.99 and 15$ for insurance +.69 a mile yesterday, sat. I know i didnt travel 55+ miles. Why was i charged $100?

Christina M. 
Rating:
5.0

Customer did not leave a comment.

julia P. 
Rating:
5.0

Customer did not leave a comment.

Jonisa C.  |  First Impressions 
Rating:
4.0

When we arrived at this location we had a short wait, and it seemed that there was only one gentleman working. However, Jeff the general manager who was there was excellent. He made sure the truck we rented had all of the oil and fluids necessary for us to get going, and continued to work hard and provide excellent service despite being the only one there at the time

Tanner B. 
Rating:
5.0

Great customer service

Cyrah B. 
Rating:
4.0

N/A

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Divine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven w.  |  Overall Experience 
Rating:
4.0

Not sure because I was satified

Valerie B. 
Rating:
5.0

Staff was extremely friendly and outgoing.

Christopher S. 
Rating:
5.0

Friendly staff

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Noah S. 
Rating:
5.0

None to report… of all my experiences with U-Haul over the years this was quite far THE best. Thank you!

Patrick M. 
Rating:
5.0

I like that the doors open up for you Also the uhaul always ready and clean and it easy to use and return Back

Ashley B. 
Rating:
5.0

Jeff was very knowledgeable and friendly and helpful

Johnny L.  |  First Impressions 
Rating:
1.0

I was moved between 3 uhauls before the truck I reserved a week prior was available because the person who was supposed to return to didn't. I was told I was going to get a discount for the inconvenience and didn't. I ended up having to drive 15 extra miles to and from the uhaul the truck was available in my car and the uhaul. I rented a dolly which I did not get. I had 10 people waiting at my house for over and hour because of a mess up that was uhauls fault and uhauls fault alone. I am beyond displeased with my experience with uhaul and I will not give up them a good review.

Jamie H. 
Rating:
5.0

Manager Jeffrey Walker is a hard worker, loves his job and cares about the customers, making it a great U-Haul location for me.

Iain S. 
Rating:
5.0

The vehicle I used needed an alignment really bad That vehicle should be removed and have the steering and chassis checked and repaired

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Staff was friendly and helpful.

James G. 
Rating:
5.0

The gentleman who helped me, Jeff, was excellent and had me on the road in minutes. He was very good. The only issue was the trailers were very close together and I didn't get a chance to fully inspect one-side of the trailer before leaving.

Michael C. 
Rating:
5.0

Nothing. Employee there was amazing

Jecori O. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

I wish I had the gentleman's name that helped me but he was incredible. Very friendly!9

Kerry B.  |  First Impressions 
Rating:
4.0

The only complaint I have is that uhaul in general, not this particular location, takes forever to charge your card even after returning it.

Harley W. 
Rating:
5.0

Friendly service!

Stacey S. 
Rating:
5.0

Amazing customer services, probably the best service I've received from any Uhaul establishment

Victor R. 
Rating:
5.0

The customer service was impeccable! From reservations on the phone to pick up of the truck and even the drop off everything was easy,and efficient!

Kelli K. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOHN D. 
Rating:
5.0

Staff was very friendly, kind and knowledgeable.

michael S. 
Rating:
4.0

The van I rented was very dirty on the outside, I even mentioned it to the person inside and they just shrugged. The inside was okay, not extra clean and the steering wheel felt dirty and sticky. I was not impressed, especially with COVID, I would expect it to be clean inside and out.

SANDRA LEE J. 
Rating:
5.0

Keep up the great work. I thank you to the manager (Walker)

Sergio D. 
Rating:
5.0

Customer did not leave a comment.

Brenden B. 
Rating:
5.0

Customer did not leave a comment.

Carol K. 
Rating:
4.0

Customer did not leave a comment.

MELVIN JEROME F. 
Rating:
5.0

The gentleman that was working, was just great.. it was snowing like crazy, and he was just a good guy to deal with.. he was happy, and pleasant. Made sure I had everything I needed to be safe with the trailer rental, went out in the snow and helped hook up trailer and make sure everything worked and all straps were in good condition.. very positive experience..

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

DEVIN MARSDEN B. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Make sure equipment is given ! When I drove it was other ppls left belongings in the car and the gas wasn't filled where they told me it was ….

AIYANA RENEE M. 
Rating:
2.0

Fix the truck so you can pump gas in it. Someone broke the fuel nozzle so that you can't pump gas for more than one second at a time. Made getting fuel for my trip nearly impossible.

MELISSA SUZANNE- O. 
Rating:
5.0

Customer did not leave a comment.

Molly B. 
Rating:
5.0

The tow men I interacted with at the Grand Rapids location were great. They were knowledgeable, professional easy to work with.

THOMAS MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT KEITH P. 
Rating:
5.0

The staff was very positive and helpful.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

RIKIYA LAVAHN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alissa O.  |  First Impressions 
Rating:
5.0

Can't say enough about the fellow that helped me Monday morning

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY NICOLE G. 
Rating:
4.0

Customer did not leave a comment.

Geramie M.  |  Overall Experience 
Rating:
5.0

The only problem was the after hours returns blocked the in driveway and made it difficult to enter the facility. The employees were working hard to clear that issue up

TODD ALLEN W. 
Rating:
4.0

Customer did not leave a comment.

Latrise B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA M. 
Rating:
1.0

Worst customer service

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

ISHA BRCOLE B. 
Rating:
5.0

Very attentive to customer needs in the winter non the less!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ERIC CHRISTOPHER N. 
Rating:
5.0

Mobile check-in did not work.

Chloe J. 
Rating:
1.0

Be clear about what your renting out. Be clear about gas and mileage. Cuz nobody was, period. Told me it was 19.95 cu it was in town and ended up charging me $89 cuz they messed up admittedly..... Very confused. Want my money back. Had to deny the first 2 trucks I was offered cuz of gas or destroyed property. An absolute mess. Fuck U-Haul :/

Joshua H. 
Rating:
5.0

My customer service rep was on point, having everything ready and very friendly

tyler N. 
Rating:
1.0

Customer did not leave a comment.

lisa w.  |  Overall Experience 
Rating:
5.0

The guy at the desk was great.

MOLLY KATHARINE B. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
1.0

Would not recommend doing business here.

Linda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE LAWRENCE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeanette w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tierra G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BROOKE G.  |  Online Move In 
Rating:
3.0

It took time to get the attention of staff

Marty P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
1.0

I found two dead mice in my belongings and dead roaches when I moved the rest of my furniture and clothes out of the unit! However, the new manager is outstanding compared to the rest of the staff. Thank you Jeff!

shanice H.  |  Overall Experience 
Rating:
5.0

Staff is friendly and have always been accommodating.

Hans J.  |  Overall Experience 
Rating:
5.0

I had lost a set of keys during my final checkout of this storage unit. Jeff was incredible and went and looked personally for my lost keys. Would 100% recommend this to anyone looking to store their stuff.

Ethan S.  |  Overall Experience 
Rating:
5.0

This place was so convenient. Right downtown, clean and felt safe. Staff was always courteous with excellent customer service. I would recommend this facility.

Maria R.  |  Overall Experience 
Rating:
5.0

Perfect solution for my needs and People were great.

Lawrence O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audrey W.  |  Overall Experience 
Rating:
4.0

There was one out a few things that was outstanding. The bathroom in with the storage units. I've traveled alot in my day but l have never seen the cleanest bathroom in a long time. Better than rest stop, gas station, supermarket and even in some homes. AMAZING! Give the lady a raise. They just hired her I was told. You are difficulty on my share list.

Brian J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nickki l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teresa s.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Ronald M.  |  First Impressions 
Rating:
4.0

My first contact with personnel was a guy name Brawn and he was so helpful that my stress level went down. He explained everything to me about renting the truck and if there was any other questions I would think of later to give him a call. I also had a great move-in experience with Veronica with her million dollar smile and a personality that was off the charts. She explained about my storage and access card to get in and out with their topnotch security. I was so stress making this transition to another apartment that I think they saw that and eased my anxiety. When someone helps you that much you don't forget names and how they can change your state of mind. Thank you so much U-HAUL FAMILY! May God continue to bless this company. BJ

Brian J.  |  First Impressions 
Rating:
4.0

Braun was very nice and did his best to make our experience go well.

Geramie M.  |  First Impressions 
Rating:
3.0

We had some hiccups in the beginning but Braun was able to help us get it all sorted out. The overall experience with Uhaul on the truck rental side (not this location) was awful but Braun did his best to help make the storage side go smoothly which we deeply appreciated

Geramie M.  |  First Impressions 
Rating:
5.0

Our property was well-maintained and cared for while in the possession of U-haul storage. My family was very pleased with the facilities and convenience of ready access. Thanks for a positive experience.

Michael P.  |  Overall Experience 
Rating:
3.0

Plse note I'm moved out I'm getting late notices thanks I appreciate u guys till next time

tamara j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek B.  |  Overall Experience 
Rating:
5.0

Great process and experience thank you!

Elisa M.  |  Overall Experience 
Rating:
3.0

Needs a whole new make over with certain staff and place has gone down and does not even follow company policy not a very safe and secure place has been approached by other customers wanting to fight me in front of store Manager.

kelly o.  |  Overall Experience 
Rating:
4.0

I had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.

CYNTHIA K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah N.  |  First Impressions 
Rating:
3.0

need to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.

marco i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus V.  |  Overall Experience 
Rating:
4.0

Easy unload from my car to my storage unit with the covered loading dock and carts

SANDI B.  |  First Impressions 
Rating:
5.0

My usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!

christopher j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek B.  |  First Impressions 
Rating:
5.0

Really love my storage unit !

Kimberly H.  |  Overall Experience 
Rating:
3.0

My first encounter was great. However, when I closed my account the woman at the desk was extremely rude.

Cassidy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille H.  |  Overall Experience 
Rating:
3.0

Need air on 2nd floor in the summertime

Tamika H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Selina D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kourtney S.  |  Overall Experience 
Rating:
4.0

Very nice people

dana g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jazanaye g.  |  First Impressions 
Rating:
5.0

I wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!

Cristenne S.  |  Online Move In 
Rating:
4.0

Inside the unit need to have some light for when u r packing or unpacking its very dark

sharon l.  |  Overall Experience 
Rating:
5.0

Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dock

Don A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

L C.  |  Overall Experience 
Rating:
5.0

Be back there in the future.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia M.  |  Online Move In 
Rating:
5.0

We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. Jay

Jay L.  |  First Impressions 
Rating:
2.0

They stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to end

lorna a.  |  First Impressions 
Rating:
5.0

Excellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!

Iesha G.  |  Overall Experience 
Rating:
5.0

Great experience, well run facility.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra h.  |  Overall Experience 
Rating:
1.0

They only care about the money and not the actual costumer.

anthony b.  |  Overall Experience 
Rating:
5.0

Great customer service by Mr. Bonebrake

Thomas H.  |  First Impressions 
Rating:
4.0

They were so helpful several times on phone and in person. The manager could not have been any better.

Amy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julien a.  |  Overall Experience 
Rating:
1.0

Couldn't get anyone on the phone, quick to slap on late payments but no issues with our card. TERRIBLE CUSTOMER SERVICE .... NEVER GOING BACK!

Jason b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aidan y.  |  Overall Experience 
Rating:
5.0

Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?

Sarah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rosalinda V.  |  Overall Experience 
Rating:
5.0

i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.

Dolly M.  |  First Impressions 
Rating:
4.0

Rat droppings were all over my items.

Kate S.  |  Overall Experience 
Rating:
3.0

UNSUBSCRIBE ME FROM EMAILS PLEASE

ZACH H.  |  First Impressions 
Rating:
3.0

Need more staff

DEAJEAN KAY W.  |  First Impressions 
Rating:
3.0

I found mouse droppings in my boxes and some of my belongings (blankets, bags) had holes chewed into them by the mice.

Amanda A.  |  Overall Experience 
Rating:
5.0

Very helpful employees, even helped us get a bigger unit because the one we rented was too small

Michelle G.  |  First Impressions 
Rating:
5.0

The downtown team is ALWAYS professional, helpful and cater to my needs. The facilities are always clean and accommodating. I won't go anywhere else.

Victoria D.  |  Overall Experience 
Rating:
1.0

Outside entry to storage area very unkempt with bid poop everywhere...employee very friendly and eager to please ver helpful

sandera s.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and kind

schayna p.  |  Overall Experience 
Rating:
5.0

The best imaginable experience...stellar. I highly recommend this location to anyone needing storage and/or equipment.

donetta f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V.  |  First Impressions 
Rating:
5.0

Thanks for the excellent service and help. The storage unit was well worth it and we will look to utilize this location for future storage needs!

Nate L.  |  Overall Experience 
Rating:
5.0

This facility and it’s staff were awesome. Sorry to say the facility on 28th st Kentwood was the polar opposite. I found the staff condescending, rude and very unhelpful. I used both facilities multiple times over the 8 weeks with same results at both places despite different people on my visits. Can only think the 28th St facility needs a serious management overhaul.

Stephen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  Overall Experience 
Rating:
5.0

I've had the best possible experience with this U-Haul location. The management and staff are considerate and helpful, going above and beyond to help whenever possible. Moving is always stressful, but this was flawless.

donetta f.  |  First Impressions 
Rating:
5.0

Keith Batchelders store on Grandville ave. Grand Rapids Michigan. Keith was there everyday working hard. You are a good manager and hope that you will get far! Staff was friendly and always helpfu

Maria T.  |  Overall Experience 
Rating:
5.0

Thanks for helping make my move easier! I'll keep this place in mind if I need to store things again.

Kevin H.  |  Overall Experience 
Rating:
5.0

My only issue was that the person moving my stuff out of storage was allowed to turn my card and cancel my lease when I wasn’t finished. No one contacted me.

Gina F.  |  Overall Experience 
Rating:
5.0

Thanks so much for letting me rent with y'all! And thanks for y'all patients!

Teresa S.  |  Overall Experience 
Rating:
5.0

The second card swipe takes several times before it registers.

carol j.  |  First Impressions 
Rating:
5.0

Very professional. Very clean. Best storage facility I've ever encountered.

MIchael W.  |  Overall Experience 
Rating:
5.0

People at both ends were awesome

Stephen S.  |  First Impressions 
Rating:
5.0

The only thing I wish had been different is if my account could be prorated. I am done with the unit I was renting, cancelled it on Friday the 20th, payment due date was the 17th.

John M.  |  Overall Experience 
Rating:
5.0

It’s was ok

Charles B.  |  First Impressions 
Rating:
5.0

Very well organized and manager was so out going ! Great experience and I love to be renting

salvador r.  |  First Impressions 
Rating:
5.0

Keith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.

matt s.  |  First Impressions 
Rating:
5.0

Very nice staff and manager. Will definitely recommend.

Matt S.  |  Overall Experience 
Rating:
5.0

Policy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'s

Matt S.  |  First Impressions 
Rating:
5.0

Could not have been a better experience

Joshua J.  |  Overall Experience 
Rating:
5.0

Brandi was knowledgeable and helpful. The process was quick.

Lawrence G.  |  First Impressions 
Rating:
5.0

Very convenient and secure

Collin H.  |  Overall Experience 
Rating:
3.0

Pricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.

catholic c.  |  Overall Experience 
Rating:
5.0

Excellent experience. Outstanding location.

Walter G.  |  Overall Experience 
Rating:
5.0

Everyone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.

Mark M.  |  First Impressions 
Rating:
5.0

.

ingrid a.  |  Overall Experience 
Rating:
4.0

Had to pay for a extra month but overall it was ok. A little pricey

Allen H.  |  Overall Experience 
Rating:
3.0

Was not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!

DENISE M.  |  First Impressions 
Rating:
5.0

This is a beautiful facility with customer safety that’s top notch. I came and went at all hours and encountered the facility in pristine condition as well as professional responsive staff.

Lisa O.  |  Overall Experience 
Rating:
5.0

Inderia was great, helpful, knowledable, quick and with a great attitude! Facility is one of this best I've seen.

James B.  |  Overall Experience 
Rating:
5.0

Indira was very helpful and did a great job

Suzan S.  |  First Impressions 
Rating:
4.0

The process was simple and the unit was very clean. We had a few issues sometimes getting someone to help us at the front desk, but I think that's because people were off handling other duties.

Trent C.  |  Overall Experience 
Rating:
2.0

I did not purchase insurance for my storage is NOT a reason for some of my things to come up missing. The truck I rented needs maintenance service ASAP not sound well. Bathroom was NEVER clean

Clintara R.  |  Overall Experience 
Rating:
5.0

Have a nice day

Dan S.  |  Overall Experience 
Rating:
5.0

The team was friendly and made everything easy!

Trent C.  |  First Impressions 
Rating:
5.0

Even though there was a miscommunication initially, the delivery was perfect!

Jim D.  |  Overall Experience 
Rating:
3.0

Great facility. Only problem I had was that the ceiling was leaking and some of my things were ruined.

Achia S.  |  Overall Experience 
Rating:
5.0

Thank you!!

kathleen d.  |  Overall Experience 
Rating:
5.0

na

Matthew L.  |  Overall Experience 
Rating:
5.0

It is a safe and well run facility. It is superior to any other facilities in the Greater Grand Rapids area. You get what you pay for! .

Michael T.  |  Overall Experience 
Rating:
5.0

Great Customer Service

manuel v.  |  Overall Experience 
Rating:
4.0

Very knowledgeable, helpful, and nice!

Valerie M.  |  First Impressions 
Rating:
5.0

Thank for y'all help on keeping my stuff safe

carmony t.  |  Overall Experience 
Rating:
1.0

8 calls...8. You changed my reservation twice, cancelled it, and moved it to locations I specifically said would work for me. I was promised call backs and corrections, none of which happened. F u.

NICK S.  |  Reservation 
Rating:
4.0

My experience Because the customer service was great the facility was clean and neat and I definitely want to come back

LORENZO R.  |  Overall Experience 
Rating:
3.0

It was ok till a rented the uhaul from you guys and he picked my mileage and the time to have the truck back then cahrgerd menmore money oh and the older and younger women u have there are rude

Kayla T.  |  Overall Experience 
Rating:
5.0

clean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .

dolly m.  |  Reservation 
Rating:
4.0

Keith Batchelor, General Manager, does an excellent job!

mike h.  |  Overall Experience 
Rating:
5.0

Keith was great! Took us through the whole process. Super helpful.

John M.  |  Reservation 
Rating:
5.0

Outstanding service and excellent people.

Matthew V.  |  Overall Experience 
Rating:
3.0

On the way to Grand Rapids, my U-Box was switched with another one and sent to New York. Despite the terrible situation, Keith the manager was very responsive and understanding.

Claire L.  |  Overall Experience 
Rating:
5.0

Great!

Anu A.  |  Overall Experience 
Rating:
5.0

Great

alethia s.  |  Overall Experience 
Rating:
5.0

Free first month, friendly & engaged staff, very clean facility, It is great having free carts to use.

bruce o.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Had problems with my U-Boxes and they helped to solve the situations quickly and friendly!

Brandon W.  |  Overall Experience 
Rating:
5.0

Great service from all the staff!

Alicia Nicole B.  |  Overall Experience 
Rating:
5.0

Very impressive facility AND staff!

STEVE J.  |  Overall Experience 
Rating:
5.0

Very friendly staff, very helpful! Great storage facility, clean, well lighted, secure. Would definitely recommend this site to other people.

Scott T.  |  Overall Experience 
Rating:
5.0

Their Store Manager Keith was very helpful.

Ketashia B.  |  Overall Experience 
Rating:
5.0

thumbs up

austin k.  |  Overall Experience 
No reviews have been submitted for this location.

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