My customer service rep was on point, having everything ready and very friendly
tyler N.Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids
Testimonials From Recent Customers
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The guy at the desk was great.
MOLLY KATHARINE B.Fast I like it good
CIRO G B.Would not recommend doing business here.
Linda K. | Overall ExperienceEverything was great. Customer service is great and employees are second to none. Thx for your service.
DARRON E.Don't charge your customers for gas they didn't use. I was charged over $30 for 7 gallons of gas when I only went 24 miles AND placed gas back into the truck. That's fraudulently charging your customer
Ashley J.The young lady was very pleasant and knowledgeable actually start our day off great!
Dena H.Nothing. 1 minute drop off and email receipt in 30 minutes.
BRENDAN O.Nothing - I just wanted to make sure you knew how good a job Jeff, your General Manager at that location, is doing. The U-Haul shop near me in Waterford had installed a hitch on our car, but the wiring was faulty, which Jeff discovered when he checked to make sure everything was working after he'd hooked up the trailer. Long story short - Jeff called around to other U-Haul stores, found the proper part, had someone go get it, and then installed it himself (we HAD to hit the road, and no other shop could promise they'd be able to install the part that day). He absolutely saved the day. My daughter and I were driving to Denver - and had to get there by Tuesday night. Without Jeff's help, we never would have made it in time. I can't thank him enough! -Dan Dickerson
DANIEL HILL D.Jeff and his team are AMAZING. The entire Uhaul system went out when he had a showroom full of customers and dozens of trucks waiting to leave the lot and Jeff handled things as well as he possibly could have. He even offered to bring food in for everyone. Absolutely would rent from him again.
ZACHARY TYLER T.Outstanding service from start to finish
Jeffrey B.It took time to get the attention of staff
Marty P. | First ImpressionsGreat friendly service.
Barry K.Please clean cab inside and out. Thankful for the friendly and professional service.
JENNIFER H.The gentleman who provided service to me was exceptional. He went above and beyond what constitutes quality customer service.
Brenda A.I made a reservation for 11/28/21. Customer service at the front desk was outstanding. Knowledgeable and patient. Would highly recommend this location & this one only. I had to rent a storage unit last minute and it was very quick and easy. Appreciate the convenience.
Iman M.The person who helped us at the counter was so great - I am sorry, but I totally forgot his name! It was Nov. 12 at around 8:00am.
Edward L.Very professional and friendly!
REGINE CLARISSE B.Quick and painless process. I was in and out in under 10 minutes.
Kiley B.I found two dead mice in my belongings and dead roaches when I moved the rest of my furniture and clothes out of the unit! However, the new manager is outstanding compared to the rest of the staff. Thank you Jeff!
shanice H. | Overall ExperienceStaff is friendly and have always been accommodating.
Hans J. | Overall ExperienceKeep up the great Job
laronda M.All was good; however, we did not need the dolly, never broke the seal, and charged. I was later informed that policy had changed, and because a dolly was placed in the truck for usage, we are responsible for the fee, although we did not break the seal to use.
Samika D.I'm being overcharged and when I voiced it to the workers they laughed it off I don't think it's funny
Eula L.JEFF AND HUGH made this my best uhaul experience ever. Professional, polite, knowledgeable. This is a hard job dealing with grumpy movers, and their demeanor was awesome.
JOHN JOSEPH H.First staff member wasnt sure they had the trailer i had reserved. Had to wait about 10 minutes for another staff member to arrive at the location and he was super helpful in getting us hooked up properly and on our way. Trailer was excellent and service hooking up was excellent.
KURT J.I had lost a set of keys during my final checkout of this storage unit. Jeff was incredible and went and looked personally for my lost keys. Would 100% recommend this to anyone looking to store their stuff.
Ethan S. | Overall ExperienceReally professional the paper work slows em down but after that we r hooked up and lites camera action it all LP works great experience thank u u haul and associates Richie rich
Richard H.Employees were quick, explained things clearly, and were professional.
SHANNON KATHLEEN S.Jeff did a great job helping us out today and he was very friendly!
NICKOLAUS JAMES S.Employee working was awesome! Super helpful and friendly. Dude deserves a raise!
ROBERT JAMES F.The manager and the staff outside were pleasant and professional!
BETHANIE D.I appreciated the fast friendly service. This was my easiest rental ever.
SCOTT WILLIAM B.No problems with location, reservation made online. Did not find out about lack of equipment requested until day of pickup. Very disappointed with lack of needed equipment.
JOSEPH EDWARD P.Mr. Jeff and staff always provides excellent service EVERYTIME I/We need their services. Thank you for always providing ⤠and "top notch" customer service.
SHEENA SHEVON B.This place was so convenient. Right downtown, clean and felt safe. Staff was always courteous with excellent customer service. I would recommend this facility.
Maria R. | Overall ExperienceThe customer service was great!!!
CHERONDA RENEE C.very courteous and efficient, parking is a bit tough at this location.
Victor O.Its always my pleasure to work with this pacific location,I never have a problem,check out is always simple and easy,same as drop off.If im moving from one side to the whole other side of town i will chose this location.I wouldn't ask you guys to change a thing Thanks for the Great customer service.
India B.Have equipment that was rented available. Don't make it available on your website and then not have it available when checking in. Also, mobile check in didn't work and I had to go inside which delayed everything because we had to make a whole new reservation and different truck.
Ryan M.The truck's battery died. The wheel alignment was off
MOHAMED OSMAN M.Have the computer adequately show the gas level in the truck at rental. It was listed at 3/4 but the actual was 5/8. I had to make 2 visits back to get the gas charge refunded. Once the manager was at the store the process was easy.
LINDA SUE H.Nothing at this time.
Nancy C.Nothing. The costumers service was excellent.
evalina J.The address is 532 Grandville Ave for the U-Haul and that is the only address that should appear to avoid confusion.
Heath K.My experience with Uhaul at the Grand Rapids on Grandville location was exceptional. Nikki Hill and John were extremely helpful in every aspect of my rental! Nikki and John went above and beyond the call of duty and expedited the process even though I was 3 hours late for my pickup. Because of them, I was able to make up some of the time I had lost due to personal problems that morning and in turn I was able to accomplish the move ahead of schedule and was able to drop off my rental that night and make it back home in Detroit that night. I have to say that when I arrived at Uhaul, I was extremely frustrated because of the personal problems that happened at home, but pulled out of the driveway with my rental, I was grinning from ear to ear because of the service I received from Nikki and John. I wish there was a way to show everyone how much they helped me turn my nightmare of a day to a day of success!!! Thank You Again Nikki And John For All Of Your Help!!! From, Rob
robert H.The guys that helped me were fantastic! They were nice, helpful and friendly!
Amy W.When returning the truck using the 24/7 system we ran into an issue where the website needed access to our location and even when we turned on all the right settings still did not work, we finally had to download the app to return the truck which was frustrating after a long day of moving, I would let customers know ahead of time that the app may be needed because you have to share your location in order to return the truck.
CARTER RHYS V.I went to the nearest location but they didn't have the 12' trailer I wanted available for the next morning. They suggested I check other nearby locations. I asked if they could check for me, but they had no means of doing that. Strange?? Yes! and frustrating. They took my name and said they would hold a smaller one for me to pick up in the morning and asked me to call if that was not needed. I called the local number but was routed to some central contact, but they had no means of connecting me to the local site or communicating with them. I was told that when I didn't show up they would know. I drove to another location, made a forma reservation for morning and after that all was well. Now, what sort of business is it that can't communicate with its parts?
David S.He said he'd email me the receipt. I returned the pick up at 3:20 he entered the paperwork at 5:57 therefore I was charged another day!!! I am disputing this charge.
Sandra R.Uhaul likes screwing over they're damn customers
John S.This location was 45 miles to pick up...and 10 miles from reservation location. Maybe company delivery to the closer location?
steven M.Trucks should have cruise control. The customer should be contacted a day or two prior to confirm rental and explain options. I had to call day of rental and no one answered. The Indiana call center ended up confirming my rental.
John S.1. Easy check in process. 2. Clean pads. 3.The manager told me to park my car behind his building, when I returned in the evening (after business hrs.) I find my car behind a locked gate. Could not get my car till am. Major inconvenience. Had to scramble to get transportation back to my home 45 mins away. Then return in morning to find out the manager was over 15 mins late to work and the lot wasn't even Uhauls!!!! I should have been comped the move for all inconveniences. 4. The truck inside was clean but outside was in bad shape (dents, dirty, broken rear door handle etc..). Very disappointing transaction!!
KEITH P.Hire security to keep the homeless in check. This place has gotten sketchy recently.
Scott M.Easy to return truck
Sepideh W.Staff were completely unprofessional, eating pizza on the counter while checking me in, unhelpful and not friendly. They couldn't locate the correct key, and the truck's battery was dead when I got in and tried to start it. The location itself was not clean, and staff were very disorganized. The check in process took over 40 minutes even though I did online check in.
Holly S.Nothing you guys were friendly and fasts
Dorka M.Braun was very nice and did his best to make our experience go well.
Geramie M. | First ImpressionsI wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!
Cristenne S. | Online Move InObserved it on the road. Access to loading dock was key - I could not find anyone else with the loading dock
Don A. | First ImpressionsThe second card swipe takes several times before it registers.
carol j. | First Impressions