This place was so convenient. Right downtown, clean and felt safe. Staff was always courteous with excellent customer service. I would recommend this facility.Maria R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids
Grand Rapids, MI 49503
(US 131 & Wealthy st)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The customer service was great!!!CHERONDA RENEE C.
El cliente no dejó un comentario.Ronald V.
very courteous and efficient, parking is a bit tough at this location.Victor O.
Perfect solution for my needs and People were great.Lawrence O. | Overall Experience
Its always my pleasure to work with this pacific location,I never have a problem,check out is always simple and easy,same as drop off.If im moving from one side to the whole other side of town i will chose this location.I wouldn't ask you guys to change a thing Thanks for the Great customer service.India B.
El cliente no dejó un comentario.Sheena B.
Have equipment that was rented available. Don't make it available on your website and then not have it available when checking in. Also, mobile check in didn't work and I had to go inside which delayed everything because we had to make a whole new reservation and different truck.Ryan M.
El cliente no dejó un comentario.Carlos B.
El cliente no dejó un comentario.Michael R. | First Impressions
El cliente no dejó un comentario.Audrey W. | Overall Experience
El cliente no dejó un comentario.MARTIN LEWIS K.
The truck's battery died. The wheel alignment was offMOHAMED OSMAN M.
There was one out a few things that was outstanding. The bathroom in with the storage units. I've traveled alot in my day but l have never seen the cleanest bathroom in a long time. Better than rest stop, gas station, supermarket and even in some homes. AMAZING! Give the lady a raise. They just hired her I was told. You are difficulty on my share list.Brian J. | Overall Experience
Have the computer adequately show the gas level in the truck at rental. It was listed at 3/4 but the actual was 5/8. I had to make 2 visits back to get the gas charge refunded. Once the manager was at the store the process was easy.LINDA SUE H.
El cliente no dejó un comentario.nickki l. | Overall Experience
El cliente no dejó un comentario.teresa s. | Overall Experience
El cliente no dejó un comentario.STEVEN ALAN G.
El cliente no dejó un comentario.RICHARD JAMES H.
Nothing at this time.Nancy C.
El cliente no dejó un comentario.Sara D.
Nothing. The costumers service was excellent.evalina J.
The address is 532 Grandville Ave for the U-Haul and that is the only address that should appear to avoid confusion.Heath K.
My experience with Uhaul at the Grand Rapids on Grandville location was exceptional. Nikki Hill and John were extremely helpful in every aspect of my rental! Nikki and John went above and beyond the call of duty and expedited the process even though I was 3 hours late for my pickup. Because of them, I was able to make up some of the time I had lost due to personal problems that morning and in turn I was able to accomplish the move ahead of schedule and was able to drop off my rental that night and make it back home in Detroit that night. I have to say that when I arrived at Uhaul, I was extremely frustrated because of the personal problems that happened at home, but pulled out of the driveway with my rental, I was grinning from ear to ear because of the service I received from Nikki and John. I wish there was a way to show everyone how much they helped me turn my nightmare of a day to a day of success!!! Thank You Again Nikki And John For All Of Your Help!!! From, Robrobert H.
The guys that helped me were fantastic! They were nice, helpful and friendly!Amy W.
When returning the truck using the 24/7 system we ran into an issue where the website needed access to our location and even when we turned on all the right settings still did not work, we finally had to download the app to return the truck which was frustrating after a long day of moving, I would let customers know ahead of time that the app may be needed because you have to share your location in order to return the truck.CARTER RHYS V.
El cliente no dejó un comentario.Emma S.
El cliente no dejó un comentario.Chad S.
I went to the nearest location but they didn't have the 12' trailer I wanted available for the next morning. They suggested I check other nearby locations. I asked if they could check for me, but they had no means of doing that. Strange?? Yes! and frustrating. They took my name and said they would hold a smaller one for me to pick up in the morning and asked me to call if that was not needed. I called the local number but was routed to some central contact, but they had no means of connecting me to the local site or communicating with them. I was told that when I didn't show up they would know. I drove to another location, made a forma reservation for morning and after that all was well. Now, what sort of business is it that can't communicate with its parts?David S.
El cliente no dejó un comentario.VERONICA H.
El cliente no dejó un comentario.Krystan P.
He said he'd email me the receipt. I returned the pick up at 3:20 he entered the paperwork at 5:57 therefore I was charged another day!!! I am disputing this charge.Sandra R.
Uhaul likes screwing over they're damn customersJohn S.
Staff was very helpful and friendly.Ronald M. | First Impressions
El cliente no dejó un comentario.William R.
This location was 45 miles to pick up...and 10 miles from reservation location. Maybe company delivery to the closer location?steven M.
Trucks should have cruise control. The customer should be contacted a day or two prior to confirm rental and explain options. I had to call day of rental and no one answered. The Indiana call center ended up confirming my rental.John S.
1. Easy check in process. 2. Clean pads. 3.The manager told me to park my car behind his building, when I returned in the evening (after business hrs.) I find my car behind a locked gate. Could not get my car till am. Major inconvenience. Had to scramble to get transportation back to my home 45 mins away. Then return in morning to find out the manager was over 15 mins late to work and the lot wasn't even Uhauls!!!! I should have been comped the move for all inconveniences. 4. The truck inside was clean but outside was in bad shape (dents, dirty, broken rear door handle etc..). Very disappointing transaction!!KEITH P.
El cliente no dejó un comentario.melissa R.
El cliente no dejó un comentario.Demario H.
Hire security to keep the homeless in check. This place has gotten sketchy recently.Scott M.
Easy to return truckSepideh W.
Staff were completely unprofessional, eating pizza on the counter while checking me in, unhelpful and not friendly. They couldn't locate the correct key, and the truck's battery was dead when I got in and tried to start it. The location itself was not clean, and staff were very disorganized. The check in process took over 40 minutes even though I did online check in.Holly S.
Nothing you guys were friendly and fastsDorka M.
El cliente no dejó un comentario.DENISE THERESA D.
El cliente no dejó un comentario.Kevin S.
My first contact with personnel was a guy name Brawn and he was so helpful that my stress level went down. He explained everything to me about renting the truck and if there was any other questions I would think of later to give him a call. I also had a great move-in experience with Veronica with her million dollar smile and a personality that was off the charts. She explained about my storage and access card to get in and out with their topnotch security. I was so stress making this transition to another apartment that I think they saw that and eased my anxiety. When someone helps you that much you don't forget names and how they can change your state of mind. Thank you so much U-HAUL FAMILY! May God continue to bless this company. BJBrian J. | First Impressions
thank youWillie E.
El cliente no dejó un comentario.HENRY DANIEL D.
I was charged for more equipment than was used. Also, one associate from the location made a big deal that I set the CARDBOARD window cover on the ground momentarily and was cussing and acting very unprofessional.SHANE B.
El cliente no dejó un comentario.DAVID D.
I can't believe you rented me such a junk trailer.Steven G.
El cliente no dejó un comentario.Diana G.
El cliente no dejó un comentario.Bryan P.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Jeremy S.
Only thing is the trucks should have more than 1/8 tank of gas when you're offering a truck to a customer.Shjabulana L.
The two young man that were there were very friendly and helpfu.maria L.
El cliente no dejó un comentario.David V.
El cliente no dejó un comentario.Tyler S.
El cliente no dejó un comentario.Amber H.
Braun was very nice and did his best to make our experience go well.Geramie M. | First Impressions
We had some hiccups in the beginning but Braun was able to help us get it all sorted out. The overall experience with Uhaul on the truck rental side (not this location) was awful but Braun did his best to help make the storage side go smoothly which we deeply appreciatedGeramie M. | First Impressions
Great service and the truck was very cleanVicki H.
wash the windshields please. I have returned vans cleaner then receiving them and still get charged a $50 cleaning fee. I rent multiple units for the past 4 - 5 years and have never experienced this before.CHARLES Y.
wash the windshields please. I return vans cleaner then I receive them and still get charged a $50 cleaning fee. I have been renting multiple units for the past 4 - 5 years and have never experienced this.CHARLES Y.
wash the windshields please. I return vans cleaner then I receive them and still get charged a $50 cleaning fee. Been renting multiple units for the past 4 - 5 years.LOUIS SANFORD Y.
wash the windshields so night time driving is easier, I return vans cleaner then I receive them and still get charged a $50 cleaning feeLOUIS SANFORD Y.
Our property was well-maintained and cared for while in the possession of U-haul storage. My family was very pleased with the facilities and convenience of ready access. Thanks for a positive experience.Michael P. | Overall Experience
Bad communication from uhaul employees on 3 conversations.MATTHEW T R.
El cliente no dejó un comentario.CINDY GROVE A.
El cliente no dejó un comentario.Tuba J.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.SANDRA LOPEZ B.
I accidently left my glasses thereJack H.
Super staff service starting with making reservation, picking up the truck and finally checking back in. I really appreciate their superb customer service attitude. Thanks.Daniel C.
I am sure. The equipment was maintained well enough .James M.
El cliente no dejó un comentario.Eric D.
The person who checked us in was excellent. Our towed car battery had died and he pulled a truck over to give us a jump start.BART D.
El cliente no dejó un comentario.Carley R.
El cliente no dejó un comentario.Jonathan W.
Various employees were rude and made the checkout and return complicated. Employees were interrupting one another for questions and were not focused on the only customer in the building. When asked about using a certificate ($25 off code that was given because the year prior the same location had poor service), the employee insisted a certificate was not acceptable and had to ask for permission from manager who also was not aware of certificate use. During return, employee was eating while assisting us and seemed to be bothered to help in the return process. Overall, employees were not flexible or friendly. Gave this location another shot after last year's poor service, but will never return again.Tristan K.
El cliente no dejó un comentario.Steven G.
Plse note I'm moved out I'm getting late notices thanks I appreciate u guys till next timetamara j. | Overall Experience
I did not receive the truck size I reserved, received a bigger truck and I asked for bungee cords since I did not have enough stuff to fill the bigger truck and the man working said no. The battery light dinged the entire 6 hour drive, please check your trucks before renting them out. I had to remind the man of all the things I reserved, felt like nothing was prepared before my reservation time, which I booked months in advance. Tried to charge me $140 more than what I booked for but somehow gave me a $20 discount which brought me down to my original quote (makes zero sense)MORGAN LEIGH C.
We arrived near closing, but the sign was lit up showing â€œopenâ€ when we got there. The employee came out and told us they were closed and that he couldn't help us. He continued to wander around for 20 minutes after that as we and two other customers attempted to do self check-in.Julie L.
El cliente no dejó un comentario.Deborah N. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER DOUG E.
Please ignore my previous message as I was extremely upset when I got a missing or damaged charge but I spoke with Robert who is extremely professional the manager and fix the problem immediately thank youJAMES DANIEL M.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.Jessica F.
Taco Tuesday...TRACEY LEE M.
El cliente no dejó un comentario.Yvonne H.
El cliente no dejó un comentario.KAYE LOUISE B.
El cliente no dejó un comentario.Derek B. | Overall Experience
Great process and experience thank you!Elisa M. | Overall Experience
El cliente no dejó un comentario.James F.
Needs a whole new make over with certain staff and place has gone down and does not even follow company policy not a very safe and secure place has been approached by other customers wanting to fight me in front of store Manager.kelly o. | Overall Experience
Lavail took a kotter pin out of my hitch and did not put it back in. He took it out to adjust the hitch, ended up not adjusting it. I didn't notice it missing until I returned the trailer. This could have caused a catastrophic accident had my hitch came out. Not a happy camper. And I'm out a kottern pin.Sarah S.
El cliente no dejó un comentario.CHAD MICHAEL T.
El cliente no dejó un comentario.Ryan Z.
El cliente no dejó un comentario.Carly A.
You should have some parking spots for people to park in for 2-3 hours while they use vehicles and return them same day.Matthew H.
El cliente no dejó un comentario.Narda B.
U-Haul Moving & Storage en Downtown Grand Rapids was great because they had to fix the mistake of the central UHaul scheduling system. My reservation was for 48 hours and 100% guaranteed for 48 hours but the scheduling system changed it to 24 hours to try and accommodate another reservation because of many requests for trucks. If someone schedules a reservation for 48 hours, quit messing with it trying to get more revenue because you put U-Haul Moving & Storage of Downtown Grand Rapids in a pickle to try and make his customers happy.MICHAEL M.
We have had a horrible experience so far. Our first uboxes were scheduled for delivery then never came. If we had had to be out of our house that day or the next we would have been completely screwed. Then, when we rented our truck and brought stuff to the location for our last ubox, it had never been assigned. So, we had a truck full of stuff and no where to store it. The stores kept sending us back and forth, with some of the employees (Byron Center) being INCREDIBLY rude. Through all of this as a customer I never yelled, got mad, or treated the employees unfairly- even when I honestly had every right to. I expect the same in return, especially when they are the ones who messed up. Very disappointing experience so far. I only hope when getting the uboxes delivered to our next location we don't have the same experience.Nicolas C.
El cliente no dejó un comentario.MARIAH JEANNE C.
El cliente no dejó un comentario.Katelyn B.
El cliente no dejó un comentario.Tyla T.
El cliente no dejó un comentario.Raphael W.
El cliente no dejó un comentario.Patrick T.
Totally great experience. EVERYTHING WAS PERFECT!! Service was exceptional. Would recommend this place to anybody and everybody!!RACHEL ROSEMARY D.
I responded no to the second for this reason: the driver side door would not fully close, try as a might. The vehicle and storage area were clean, so no issues there. The staff was quite, check in/out was very easy. No service issues at all. Making you aware of this issue.DALE CHARLES B.
Easy to rent and return. Great experience.MATTHEW WILLIAM C.
Be accurate with the gas indication on the paperwork.Timothy S.
El cliente no dejó un comentario.SHERYL RENAE H.
El cliente no dejó un comentario.Michael F.
I had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.CYNTHIA K. | Overall Experience
El cliente no dejó un comentario.Deborah N. | First Impressions
need to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.marco i. | Overall Experience
El cliente no dejó un comentario.Jesus V. | Overall Experience
Easy unload from my car to my storage unit with the covered loading dock and cartsSANDI B. | First Impressions
My usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!christopher j. | Overall Experience
El cliente no dejó un comentario.Derek B. | First Impressions
Really love my storage unit !Kimberly H. | Overall Experience
My first encounter was great. However, when I closed my account the woman at the desk was extremely rude.Cassidy B. | Overall Experience
El cliente no dejó un comentario.Lucille H. | Overall Experience
Need air on 2nd floor in the summertimeTamika H. | Overall Experience
El cliente no dejó un comentario.Selina D. | Overall Experience
El cliente no dejó un comentario.Kourtney S. | Overall Experience
Very nice peopledana g. | Overall Experience
El cliente no dejó un comentario.jazanaye g. | First Impressions
I wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!Cristenne S. | Online Move In
Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dockDon A. | First Impressions
El cliente no dejó un comentario.Tonia M. | Online Move In
We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. JayJay L. | First Impressions
i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.Dolly M. | First Impressions
Very helpful employees, even helped us get a bigger unit because the one we rented was too smallMichelle G. | First Impressions
The second card swipe takes several times before it registers.carol j. | First Impressions
Servicios adicionales en esta ubicación
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