Comentarios del cliente para U-Haul Moving & Storage of Downtown Grand Rapids

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Downtown Grand Rapids

Grado total:

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Michaeldavid F. en

Grado:

Everyone involved (call center to make reservation, associated who processed reservation at the store and the GM who helped me at return) were friendly, personable and professional!

Dakota W. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

It’s was ok

Michael R. en

Grado:

El cliente no dejó un comentario.

Victoria D. en

Grado:

Keith and his crew are fabulous, I've been a regular customer (check my account), but I will never do business with uhaul again. The ridiculous self check-in fee is the final insult. I have NEVER returned a vehicle damaged or dirty/ I can take my business else where.

Luke M. en

Grado:

My complaint is not with the local branch, but with the corporate polices. I think Uhaul is nickle and diming, and it makes me not want to use your services. Why charge a $20 fee for someone to return a trailer without going through a checking process? You have to examine the trailer anyways when it returns. Also, to rent the trailer, took me through many pages of add ons that took way too much time to get through. Last, the computer system used for checking in is very slow.

Timothy R. en

Grado:

Can't think of anything.

Paul K. en

Grado:

Not ask so many irrelevant questions.

Carlgeorge D. en

Grado:

El cliente no dejó un comentario.

Matthewanthony T. en

Grado:

El cliente no dejó un comentario.

Lisa W. en

Grado:

This location is well maintained. This is probably the best location in the city its clean and well organized.

Lakita H. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

El cliente no dejó un comentario.

Karlie A. en

Grado:

Keith and Woody were so helpful!

Denise M. en

Grado:

It started out not great, ok in between renting period and ended not great! The owner/manager of the store needs to know how to treat customers renting from him. Hear them out and not talk to them like they are crap. It was miscommunication and he was not trying to listen. Instead telling me he sent me to collections. I will make my payment with customer service and stay clear of that location if ever I need uhaul!

Sarah C. en

Grado:

Emily was very helpful with helping us checkout. Everything was clean and the experience went well.

Levi V. en

Grado:

El cliente no dejó un comentario.

Chantal U. en

Grado:

Put something in track which helping to move out the things.

Rick S. en

Grado:

Great dynamic between the guy who was manager and (new) assistant — she made everything flow smoothly.

Eric M. en

Grado:

Keith was the best UHaul person ever - he was very helpful in showing us how the equipment worked, what to watch out for, and was encouraging and made it a positive experience in every way.

Nicholas K. en

Grado:

El cliente no dejó un comentario.

Jason K. en

Grado:

It was an incredibly smooth process throughout. Easy in, easy out. An exceptional experience.

David M. en

Grado:

Great process beginning to end. Thanks!

Douglas R. en

Grado:

Everything went very smoothly in regards to the reservation, pickup, and payment. The staff was very professional and winsome.

Michael D. en

Grado:

El cliente no dejó un comentario.

Victoria D. en

Grado:

I rent from this location REGULARLY (look at my account) Keith and his staff are fantastic. But if you continue to charge me for not checking in my rental (self check in) you are going to lose my business.

Jamesroger E. en

Grado:

El cliente no dejó un comentario.

Sheena W. en

Grado:

El cliente no dejó un comentario.

Andrew K. en

Grado:

I rented a 15' truck, hoping to maximize the full use of the truck space and the pathway into and out of the truck. There were a dolly and moving blankets in the truck, which I did not order, and which I asked the store manager at the time of rental to please remove. He would not. It was a shameless attempt to tack on another add-on to my bill. If I were to break the seal to move them out of our way, I would have paid for it. Then, upon returning the truck, the store manager was rude when I at first didn't understand his question, calling me "boss" and asking whether the truck was still road worthy. Of course it was-- I drove the truck across town for a couple hours, he was just being rude to me in front of his other employees.

Willie S. en

Grado:

El cliente no dejó un comentario.

lee R. en

Grado:

Thanks

DEREK L. en

Grado:

Best service ever!! Quick, simple and the staff is exceptionally friendly!

Anthony K. en

Grado:

El cliente no dejó un comentario.

Karl M. en

Grado:

The truck was all over the road and it was dirty when it was givin to myself

Geraldleanard T. en

Grado:

El cliente no dejó un comentario.

Timothy M. en

Grado:

Clean the outside of the vehicle better, put on working windshield wipers, test equipment better, make sure gas doesn't leak when filling the vehicle.

Brian K. en

Grado:

El cliente no dejó un comentario.

Franco M. en

Grado:

El cliente no dejó un comentario.

Naomimarie P. en

Grado:

El cliente no dejó un comentario.

Davidlee N. en

Grado:

El cliente no dejó un comentario.

salvador r. en

Grado:

Very well organized and manager was so out going ! Great experience and I love to be renting

ada s. en

Grado:

Keith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.

Matt S. en

Grado:

Very nice staff and manager. Will definitely recommend.

Matt S. en

Grado:

Policy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'s

Joshua J. en

Grado:

Could not have been a better experience

Lawrence G. en

Grado:

Brandi was knowledgeable and helpful. The process was quick.

Collin H. en

Grado:

Very convenient and secure

catholic c. en

Grado:

Pricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.

Walter G. en

Grado:

Excellent experience. Outstanding location.

Mark M. en

Grado:

Everyone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.

ingrid a. en

Grado:

.

Allen H. en

Grado:

Had to pay for a extra month but overall it was ok. A little pricey

DENISE M. en

Grado:

Was not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!

Lisa O. en

Grado:

This is a beautiful facility with customer safety that’s top notch. I came and went at all hours and encountered the facility in pristine condition as well as professional responsive staff.

James B. en

Grado:

Inderia was great, helpful, knowledable, quick and with a great attitude! Facility is one of this best I've seen.

Suzan S. en

Grado:

Indira was very helpful and did a great job

Trent C. en

Grado:

The process was simple and the unit was very clean. We had a few issues sometimes getting someone to help us at the front desk, but I think that's because people were off handling other duties.

Clintara R. en

Grado:

I did not purchase insurance for my storage is NOT a reason for some of my things to come up missing. The truck I rented needs maintenance service ASAP not sound well. Bathroom was NEVER clean

Dan S. en

Grado:

Have a nice day

Trent C. en

Grado:

The team was friendly and made everything easy!

Jim D. en

Grado:

Even though there was a miscommunication initially, the delivery was perfect!

Achia S. en

Grado:

Great facility. Only problem I had was that the ceiling was leaking and some of my things were ruined.

kathleen d. en

Grado:

Thank you!!

Matthew L. en

Grado:

na

Michael T. en

Grado:

It is a safe and well run facility. It is superior to any other facilities in the Greater Grand Rapids area. You get what you pay for! .

manuel v. en

Grado:

Great Customer Service

Valerie M. en

Grado:

Very knowledgeable, helpful, and nice!

carmony t. en

Grado:

Thank for y'all help on keeping my stuff safe

NICK S. en

Grado:

8 calls...8. You changed my reservation twice, cancelled it, and moved it to locations I specifically said would work for me. I was promised call backs and corrections, none of which happened. F u.

LORENZO R. en

Grado:

My experience Because the customer service was great the facility was clean and neat and I definitely want to come back

Kayla T. en

Grado:

It was ok till a rented the uhaul from you guys and he picked my mileage and the time to have the truck back then cahrgerd menmore money oh and the older and younger women u have there are rude

dolly m. en

Grado:

clean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .

mike h. en

Grado:

Keith Batchelor, General Manager, does an excellent job!

John M. en

Grado:

Keith was great! Took us through the whole process. Super helpful.

Matthew V. en

Grado:

Outstanding service and excellent people.

Claire L. en

Grado:

On the way to Grand Rapids, my U-Box was switched with another one and sent to New York. Despite the terrible situation, Keith the manager was very responsive and understanding.

Anu A. en

Grado:

Great!

alethia s. en

Grado:

Great

bruce o. en

Grado:

Free first month, friendly & engaged staff, very clean facility, It is great having free carts to use.

Brandon W. en

Grado:

Very friendly and helpful staff! Had problems with my U-Boxes and they helped to solve the situations quickly and friendly!

Alicia Nicole B. en

Grado:

Great service from all the staff!

STEVE J. en

Grado:

Very impressive facility AND staff!

Scott T. en

Grado:

Very friendly staff, very helpful! Great storage facility, clean, well lighted, secure. Would definitely recommend this site to other people.

Ketashia B. en

Grado:

Their Store Manager Keith was very helpful.

austin k. en

Grado:

thumbs up