Comentarios del cliente para U-Haul Moving & Storage of Doral

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Doral

Grado total:

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Marco D. en

Grado:

El cliente no dejó un comentario.

ARNALDO c. en

Grado:

My moved was approximately 325 mile one way, almost 8 hours. The air conditioner stopped working for 50 miles into the trip, 7hours in heat!! Very uncomfortable situation for a long time. Due my phone was not working properly I didn't complain at all. When returning the truck I mentioned it to the Uhaul in Tampa. Some how the A/C started working!!! The manager at Tampa told me to complained any way. The person at the Miami store let me know that I had no prove of what happened, therefore, no help for my $600.00 bill. The sweat was on my shirt, which I wear to have lunch and dinner, very uncomfortable situation.

Barbara S. en

Grado:

El cliente no dejó un comentario.

Hector B. en

Grado:

Very good service....Thanks

Hector B. en

Grado:

Very good service...thanks

Claudia C. en

Grado:

El cliente no dejó un comentario.

WILLIAM/Barbara S. en

Grado:

Thank you Bismarck & all at UHAUL DORAL You have been terrific in handling all my issues with my brothers storage issues since his passing! I’m so grateful

manuel b. en

Grado:

EXCELLENT PEOPLE AWESOME MANAGER

BARBARA H. en

Grado:

Nothing

elain r. en

Grado:

El cliente no dejó un comentario.

FLAVIO t. en

Grado:

El cliente no dejó un comentario.

LAWRENCE R. en

Grado:

Thank you for an amazing 3 1/2 years

rafael m. en

Grado:

Tank you all people what do they work company

LUIS C. en

Grado:

El cliente no dejó un comentario.

George A. en

Grado:

Very helpful

PATRICK L. en

Grado:

Everything was great! The Ubox did arrive one day late but was ready when we needed to unload it for the move. All customer service for the whole situation was awesome and the price was great!

Jason J. en

Grado:

El cliente no dejó un comentario.

Eduardo J. en

Grado:

Great ...

Luca D. en

Grado:

I was told someone would call me 24 hours before the rental but no one did, so I called myself the night prior to make sure everything was in order. The following morning the truck was still not ready even though I had reserved it weeks in advance. I waited about 45 min for them to find one last minute and clean it. They ended up giving me a contract for the wrong truck (or gave me the right truck with wrong contract). Point is the truck and contract did not match, they kept giving me new contracts the next day when I went to pick up the car trailer. I went through a similar ordeal for the trailer. First the employee told me they don’t have my trailer so I must have come to the wrong location. Then they found it in the back behind other trailers. I waited another 30 min for them to move the trailers blocking my actual trailer even though they were all the same they wanted me to have the one in the very back. Once loaded on the truck I asked the employee to help me load my car. That’s when we noticed that the sliding ramp used to get the car onto the trailer was secured by an electrical wire. Once we released the wire and pulled out the ramp, it fell to the floor instead of stopping. The ramp was absolutely not safe to use. The employee said they would get me another trailer. 30 min later the trailer that had originally been moved to access my assigned trailer was hooked to the truck and I was finally able to load my car. The employee fastened the straps around my front tires. I had watched the U-Haul videos and told him that he hadn’t done it the way it was supposed to. He clearly had no idea what to do. The straps were not surrounding the tires in either side and were not tight enough. On top of that he had guided me on top of the ramp and told me to stop the car before reaching the end of the trailer, again very unsafe according to the video. In the past I have had some positive experiences with U-Haul but this last one was an absolute nightmare. I will never set foot in this location again. The worst thing was that despite all the problems no one apologized to me.

jose c. en

Grado:

Customer service guidance, misunderstanding on making right offers for customers.

TOM E. en

Grado:

I was very impressed with the young man receiving the truck. He also found a USB flash drive in it and turned it into the office. They called me and I returned to the office to see if it was mine. It wasn't mine and the office staff apologized for me having to come back in. I told them there was nothing to apologize about and they did the right thing. Hopefully they find the owner, maybe the previous renter. You never know what those drives contain.

allen m. en

Grado:

Excellent and nice!!!

Celso M. en

Grado:

El cliente no dejó un comentario.

Ulises C. en

Grado:

El cliente no dejó un comentario.

Carlos P. en

Grado:

Everything was excellent, friendly customer representatives and fast service.

Omar V. en

Grado:

I was very impressed with the courtesy of the employees. Pick up was flawless and returning the truck fast and painless. Carlos was awesome. Thank you!

Jose B. en

Grado:

Service was prompt and courteous.

Riger M. en

Grado:

Multiple counter personal

Gregory W. en

Grado:

El cliente no dejó un comentario.

cesar l. en

Grado:

El cliente no dejó un comentario.

Dairon Q. en

Grado:

El cliente no dejó un comentario.

Yanet C. en

Grado:

El cliente no dejó un comentario.

Clinton W. en

Grado:

Manager is useless always on the phone avoiding customers, and there’s one girl I forget her name it’s his gf or something she’s the rudest person they’re I was happy I didn’t see here or have to deal with her , she takes pleasure I’m being rude to customers..

Patrick C. en

Grado:

Again, excellent service. No wait, and I was quickly on my way after they expected the equipment. Note*** Your question above; "Was the personnel helpful?" is not proper English. It should be "Were the personnel helpful?". Just trying to help, since Uhaul has provided me such awesome service! Thank you!

ABM BUILDING V. en

Grado:

great service

NASHERRA W. en

Grado:

Your ubox driver Cindy was very friendly and professional

Luis L. en

Grado:

El cliente no dejó un comentario.

Antonella P. en

Grado:

maybe you should add more personnel to work on weekend

Yency L. en

Grado:

El cliente no dejó un comentario.

Angel B. en

Grado:

lamentablemente me cobraron un tercer día , CUANDO EN REALIDAD DEBIERON HABERME COBRADO SOLAMENTE DOS, EN REITERADAS OCASIONES ESTO ME HA SUCEDIDO, TAMBIÉN NO ENTIENDO PORQUE UNO NO PUEDE RENTAR UN CAMIÓN POR TELÉFONO YA QUE HAY VECES QUE A UNO NO LE DA TIEMPO DE LLEGAR A SUS LOCALIZACIONES POR MOMENTOS DE TRABAJO, SERÍA MUY BUEN SERVICIO QUE UNO PUDIERA RENTAR UN CAMIÓN Y RECOGERLO CUANDO UNO DESEE, LA LLAVE DE ÉL CAMIÓN QUE UNO RENTE, PODRÍA ESTAR DENTRO DE UNA MÁQUINA COMO LA DE ATM O LAS QUE VENDEN GOLOSINAS PARA CUANDO UNO PONGA EL CÓDIGO QUE USTEDES LES ENVÍEN A UNO, LA MÁQUINA LE ENTREGUE SU LLAVE, Y EL CONTRATO SE PUDIERA REALIZAR PERFECTAMENTE POR CORREO ELECTRÓNICO, PUES ALGUNOS CONTRATOS SON VÁLIDOS ASÍ, ASÍ SE HACE CUANDO SE RECOGEN LAS FIRMAS PARA LOGRAR CAMBIOS POLÍTICOS ETC

Ivan R. en

Grado:

El cliente no dejó un comentario.

Andrew H. en

Grado:

El cliente no dejó un comentario.

Andrew H. en

Grado:

We had two days in a row we rented from this location. Customer Service was good both days, the truck we rented the first day was clean and well maintained. The second day we rented a cargo van and though much newer (only 5,000 miles) it wasn't cleaned inside. We found a water bottle in the car, the dash was dusty, the Change Oil Light was on, and the breaks were squeaking. When I got the keys, it seemed she pulled if from the service hanger to make sure I had a van quickly, but the van needed that service. Overall, it was a good experience between the two days. Just the van needed a little extra care.

Manuel C. en

Grado:

Everyone was nice I had no problem

oniel a. en

Grado:

I rented Saturday at 6 pm and returned Monday at 7:30 am and they changed me for two full days

Luis T. en

Grado:

Bueno

ELIZABETH H. en

Grado:

Im vwry pleased with this. Place

Marcos D. en

Grado:

El cliente no dejó un comentario.

LISANDRA R. en

Grado:

El cliente no dejó un comentario.

Mical G. en

Grado:

El cliente no dejó un comentario.

Rudy P. en

Grado:

Excelent services ,I recomended !!!!

eddie a. en

Grado:

Everyone was very professional and courteous and egger to help

Elizer C. en

Grado:

El cliente no dejó un comentario.

hamlet p. en

Grado:

Perfect

Angelica V. en

Grado:

El cliente no dejó un comentario.

Johann C. en

Grado:

First time renting. Good experience

roberto f. en

Grado:

Have available the truck the client wants.

ORESTES g. en

Grado:

PROFESSIONAL AND PERFECT

edilberto l. en

Grado:

Excelente works

Gerson P. en

Grado:

I’ve used this facility before, which is one reason I came back this time.

eliyohu s. en

Grado:

the Above answers do not reflect my experience as I never entered the facility nor was there any need.

yurielka r. en

Grado:

El cliente no dejó un comentario.

Franklin V. en

Grado:

El cliente no dejó un comentario.

Victoria P. en

Grado:

El cliente no dejó un comentario.

Jacqueline W. en

Grado:

AWESOME, AWESOME, AWESOME!!!!

m kay d. en

Grado:

I was dreading this move, but U-Haul made everything easy to deal with. With the recommended supplies needed to pack to the delivery, pick-up and transport, they were great. The staff on all ends was very helpful and accomodating to any changes I made. I would highly recommend them to anyone doing a long distance move.

Jackson M. en

Grado:

el servicio es bueno

Enrique R. en

Grado:

Continúe offering great customer service

LEONER V. en

Grado:

Storage is well worth it.

johanna l. en

Grado:

El cliente no dejó un comentario.

Richard F. en

Grado:

Nothing else. Excellent service.

yoel O. en

Grado:

my belongings got damaged due to water leaking into the truck. worst experience ever. had to call to submit a claim .. would definately not recommend and would not want for anyone to have the bad experience i had.

Victor P. en

Grado:

El cliente no dejó un comentario.

Jocelyn B. en

Grado:

Awesome service !

paola e. en

Grado:

El cliente no dejó un comentario.

Julio R. en

Grado:

El cliente no dejó un comentario.

guillermo p. en

Grado:

great product and service !!

Jason R. en

Grado:

Very easy to work with

Ronald B. en

Grado:

El cliente no dejó un comentario.

Edith C. en

Grado:

El cliente no dejó un comentario.

rommel g. en

Grado:

Bueno todo bien excelente atención gracias

Wuiljonisen N. en

Grado:

El cliente no dejó un comentario.

DANIEL G. en

Grado:

El cliente no dejó un comentario.

oniel a. en

Grado:

Best service I ever had

Alison W. en

Grado:

El cliente no dejó un comentario.

felicita a. en

Grado:

When I call to see my delivery location they where so helpful and explained everything I had to do.

Ana C. en

Grado:

El cliente no dejó un comentario.

DALIA S. en

Grado:

My experience was overall good, except i lost my keys and I had to pay $25 to have someone cut my lock in order to move out.

Hyacinth W. en

Grado:

El cliente no dejó un comentario.

Paris T. en

Grado:

El cliente no dejó un comentario.

MIGUEL N. en

Grado:

I took my SUV to the U haul in Medley store to install a wiring system for my trailer and Karla Mora (front desk) and Ulices (technician) were very professional and helpful. Great customer service.

Mario R. en

Grado:

El cliente no dejó un comentario.

JOSE G. en

Grado:

Amazing attention From the Manager , He Help Me Very Fast for My Issue Thanks VerY Much

MARIA M. en

Grado:

I am very happy with the service, the only thing I do not like is that I did not have access to keep all my movements since they closed at 7:00 p.m. And I could not enter more to finish downloading my

Richard W. en

Grado:

Everything was good. We were a little delayed by some days due to rain, but I did not need to access the materials until it was dry. There was a little lack of communication on the pickup side, but that was fine. The overall service was good and my critical comments were only intended to convey good information for future customers.

Herlan D. en

Grado:

El cliente no dejó un comentario.

Ruben M. en

Grado:

El cliente no dejó un comentario.

luis c. en

Grado:

Tim was real good

Carlos P. en

Grado:

Front desk costumer service

manuel b. en

Grado:

U-Haul always

CURTIS E. en

Grado:

Always Profo

mark s. en

Grado:

El cliente no dejó un comentario.

GUILLERMO E. en

Grado:

El cliente no dejó un comentario.

luigui a. en

Grado:

El cliente no dejó un comentario.

Veronica N. en

Grado:

I rented the box online I never came into the facility. You need to modify this survey to accomodate online customers.

JORGE F. en

Grado:

El cliente no dejó un comentario.

rogelio m. en

Grado:

El cliente no dejó un comentario.

ERICK L. en

Grado:

El cliente no dejó un comentario.

FRANCLAUDIO D. en

Grado:

El cliente no dejó un comentario.

manuel b. en

Grado:

EXCELLENT STAFF AND MANAGER

orlando j. en

Grado:

Maybe leave the storage part open 24 hours so that people can access their things when they need to. Some people work late and weekend. Can always come during their hours of operation.

Randall C. en

Grado:

WORST CUSTOMER SERVICE EVER!!!! Pick up service TERRIBLE!!! Return service was even WORSE than the pickup service!!! Had to wait over 30 minutes to pickup the truck. Employees just walking around doing nothing and making me wait! The Return was AWEFUL .. Employees were VERY RUDE!!! Had to wait almost an HOUR for an employee to do the paperwork on my truck rental! WILL NEVER DO BUSINESS HERE AGAIN!!!

EDUARDO V. en

Grado:

El cliente no dejó un comentario.

Total American S. en

Grado:

El cliente no dejó un comentario.

Anita J. en

Grado:

El cliente no dejó un comentario.

Jose R. en

Grado:

great

derick f. en

Grado:

Very fast and efficient service..

THOMAS W. en

Grado:

Great location!

TEKETA D. en

Grado:

El cliente no dejó un comentario.

MASSIEL M. en

Grado:

I have used this location twice for uhaul (years apart and the service is always great), and for a storage unit i had for couple years. They are efficient, clean and professional.

FRANCO R. en

Grado:

Very complicated locations. Lot of rules and thing you don’t see at other locations. I rent U-Haul in a regular basics and this is the first time it fell wrong. It was like harrasment. I have to give them phone numbers to they had to call the person to verifited it. And they call my number right then and there and I had to show them my phone ringing. That’s crazy. Like if I was renting a rocket from NASA. the return prossess the same thing very complicated and time consuming. Pick up to. The make you go in and out of the office few times.

YUMILKA A. en

Grado:

El cliente no dejó un comentario.

Jose C. en

Grado:

Well equipped location...even after a two day in advance reservation the wrong trailer was hooked up. then had to unhook and get a new trailer.

Rafael P. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

Thai place is great. They have trucks and supplies. Also they have a storage facility on site. The service was excellent. I didn’t ha e to wait for a thing.

maybel h. en

Grado:

El cliente no dejó un comentario.

ANDRES L. en

Grado:

I did my "express check in" online, and I expected not have to wait to complete any paperwork at my arrival to pick up the truck. I had to wait in the clerk's line, and I have to complete the paperwork again at the store. Other than that, it was a very pleasant experience.

SONJA F. en

Grado:

Na

Elimer P. en

Grado:

El cliente no dejó un comentario.

CURTIS E. en

Grado:

El cliente no dejó un comentario.

Elizabeth C. en

Grado:

El cliente no dejó un comentario.

Irving B. en

Grado:

Improve customer service.

Jithendra K. en

Grado:

Its really good service and friendly people..

Reinaldo R. en

Grado:

La atención muy mala la gente poco amable y poco cooperativa

sara a. en

Grado:

To start off, I took my van to get a hitch at the medley location. I got called 2 hrs later that my van was ready. I ended up renting a 6x12 trailer. As I completed the paper work and what not, the guy which looked like he didn't know what he was doing, takes the van to attach the trailer. What should have been no more than 10-15 minutes max to attach it ended up being a 35 minute wait because the wires for the brake lights weren't working properly. They tried 3 other trailers and still nothing. They go back to the first trailer and realize that the person who first put the hitch, broke the wires. Long story short, I was late to do my pick up, had to drive the trailer without brake lights and when I called to let them know they called me a liar. I would definitely never recommend this uhaul location to not even my worst enemy. If i can rate on a scale of 1-10 I'd give them a negative 0. They need new workers and not little kids who have no idea how to connect the wires for brake lights. Unprofessional and definitely unreliable.

Luis L. en

Grado:

Todo bien

JOSE B. en

Grado:

Customer service should be better.

CHAMARA P. en

Grado:

I loved the whole U-Box experience. Professional, friendly, and well-organized. I am constantly recommending the service.

FRANCISCO C. en

Grado:

Very hard working folks. I commend them.

AMANDA Y. en

Grado:

I have been with u-Haul for about 4 yrs.in Miami FL after moving from Houston,Texas.I have had a wonderful experience over the years.with them Very clean and polite .Thank You Amanda Yates

william c. en

Grado:

The staff was professional, friendly and very helpful. The staff is the most important reason I will return to the location for service.

Lindsey C. en

Grado:

The hours should be 24 hours.

william c. en

Grado:

The staff is excellent

LAZARO L. en

Grado:

Exelent

noelle j. en

Grado:

Good price.

TOM E. en

Grado:

Love it.

CHRIS A. en

Grado:

The staff at this location is the worst staff I've ever dealt with at any Uhaul facility. Continuous problem after problem, lack of communication, non-caring attitude. All the review sites are correct

Gerardo P. en

Grado:

I am sattisfice with service

Alexandra L. en

Grado:

great and efficient. would use again!

JUAN R F. en

Grado:

Muy bueno y mucha seguridad se lo recomiendo a todas las persona

Israel L. en

Grado:

Personnel were great

Ashraf S. en

Grado:

I had to move out on the 7th off the month which made me pay the rent for a whole month

Robert M. en

Grado:

Good Service

Adam C. en

Grado:

Simply Amazing!!! look no further... These guys are true Professionals, Awesome, friendly and extremely efficient. Thank you so Much!!!

MARIA D. en

Grado:

Everething is good The only problem is when raining the road to much water in the entrance Thanks

Jhoan D. en

Grado:

They put the alarm in people's ears i dont know if to tell to move the cart on the halls or something but it is very unconfortable, the access to the uhaul is very dificult the okechobee is always tra

joanna w. en

Grado:

The woman who delivered the box was incredible. So friendly and willing to assist. Made everything easy.

UMESH D. en

Grado:

good

Armando G. en

Grado:

Great experience

Zhaoyang Y. en

Grado:

Good and friendly service!

Tyler B. en

Grado:

The staff were great - very friendly and accommodating. However, wait times to speak with an associate were ALWAYS very long on our multiple visits and phone calls because of understaffing.

alaska a. en

Grado:

I will come back soon for another storage

CARLA L. en

Grado:

Fase and friendly

Ana F. en

Grado:

todo muy excellent

HORACIO A. en

Grado:

Great location, always clean, easy to access

Martha M. en

Grado:

One of the customer service in the office was very rude with me and others. When I was going to return the storage she didn’t even let me talk .I was not able to get her name she has long black hair.

EVELINA D. en

Grado:

It was a good experience

Loise H. en

Grado:

The unit was fairly priced compared to others

Rigoberto L. en

Grado:

Excellent service

Jenessia E. en

Grado:

Customer service was HORRIBLE. Management and team evaluation should be conducted.

Rafael V. en

Grado:

Cindy was very friendly

CLAUDIA O. en

Grado:

Very happy with the service provided.

Ulrika A. en

Grado:

Constantly changing times on me. The drop off of my container was awful, they showed up and said I have 30 min to put all my stuff on the side walk because they wanted to take my container with them.

GEORGE R. en

Grado:

thank you

JUAN U. en

Grado:

No comments

PETER J. en

Grado:

While the staff delivering/picking up my uboxes were friendly and responsive, their truck broke down and the boxes were left on location for an additional two days. My bldg was not pleased. Not good.

Genesis M. en

Grado:

Thank You. I got my things safe all the time they were there. I didn’t have to worry because I knew that was a safe place. The manager is a really nice and helpful person. The guys also, they help.

Josefina G. en

Grado:

Cynthia was very helpful.

ROGER G. en

Grado:

Excellent

BARBARA I. en

Grado:

All in all a great experience

juan p. en

Grado:

Alvin was extremely helpful Give him my best wishes for a job well done

FRANCISCO V. en

Grado:

Exelente

Eusebio A. en

Grado:

Good service

Gladys C. en

Grado:

Cinthia was always very responsive to any questions or issues.

Jackie G. en

Grado:

Great General Manager ! Always provides the best service and is willing to go the extra Mile to help out no matter the situation .

Michael B. en

Grado:

Staff was not eager to help and could not have moved slower! Return person seemed as if he was put out by request to disconnect car trailer so that I could move truck to loading dock to unload.

RICHARD H. en

Grado:

A warning before a late charge by text to phone would be good. An email is often missed.

LUIS C B. en

Grado:

The U-Haul facility at Medley is great. It's very convenience and well located. The area is secure and the customer service is great. I would recommend U-Haul at Medley.