Customer Reviews for U-Haul Moving & Storage of Daytona Beach

Rating:

1.0

The young man at the counter was completely rude and confrontational. It took 45 minutes to get keys even though I did online check in. Very unprofessional. Will never be back to this location again.

Rating:

5.0

Great Employees!! helped me and got me out fast!!

Rating:

3.0

The service center on International Speedway Blvd in Daytona Beach was okay. The folks working there were helpful and courteous. The problem I have, is the fact that I requested pick up in Port Orange at BeeLine and the computer program said no problem. Well, big problem when I went to BeeLine a few days ahead of the scheduled time for pick up I was told that he hadn't gotten the request but didn't have the equipment I had ordered anyway. He said that I would probably be routed to the Intl. Speedway store and sure enough, U-Haul changed my reservation. When I got to the Daytona store I was told that they had the trailer and moving pads, but the only hand truck was for appliances (which I had no need for) I was told that my invoice would be credited for the lack of a hand truck. I've seen no evidence of that to this day and am still looking for the $12 that I paid for that equipment. If I can avoid U-Haul in the future, I will do so.

Rating:

2.0

Responsibility has shifted to the customer, long wait times, unprofessional staff. Incorrect gas marked during check in, wasn’t notified to complete the “before you go” until going back in to report the gas correction. The music at the return in atrocious.

Rating:

1.0

I spoke with customer service regarding my poor experience at this location. The general manager treats minority clients differently by requiring additional means of verification. Meaning:,he called the emergency contacts for minority clients while forgoing this process for white clients. The general manager also speaks down to minorities and creates a hostile environment

Rating:

2.0

Trailer wasn't properly hooked up by employee could have lost my truck trailer and all my belongings.

Rating:

5.0

No improvement needed! Great staff. Very helpful and friendly.

Rating:

5.0

I was very impressed from the time I called to reserve to the time I left with the trailer and a very adequate return place at the end of my rental.

Rating:

2.0

Truck was clean but brake light and turn signal didn’t work on first truck assigned to us. Turns out the second truck’s air conditioner didn’t work, and we had to drive it that way from Florida to Pennsylvania. U-Haul also didn’t have the dolly or any of the two dozen moving blankets I reserved.

Rating:

3.0

Odometer reading was wrong and when returned they charged us for driving almost 400 miles when we only went 44. The truck was only out for 3 hours, to drive this many miles in 3 hours is physically impossible. Will change my review if dispute is resolved, so far all I have is "you signed a legal contract".

Rating:

3.0

More consistency with procedures between associates. One person tells you one thing and another tells you something different. More knowledge is needed about what locks fit trucks and what locks fit trailers.

Rating:

5.0

Drop off is fast and flawless. It's very easy. I've never had a problem with them.

Rating:

3.0

The lady who helped me was extremely rude…I don’t think that i will go back …

Rating:

2.0

Offer to tighten hitch ball said didn't have tool when new you did

Rating:

4.0

Que tengan personal hablando inglés español para que no exista ninguna duda de los contratos.

Rating:

1.0

Rude

Rating:

1.0

HORRIBLE service. I received faulty equipment, constantly got different answers from multiple people. I had to go buy equipment to be able to use the Uhaul equipment because they would not get me replacement equipment. I ended up being stranded on the side of the road for over 11 hours. The Location manager, Brandon in Daytona FL, offers me $100 for my troubles and nothing else. I paid over $1200 to rent defective equipment that i had to buy equipment to get it to work properly. The mental stress this has put me under is unreal.

Rating:

5.0

Employees in the receiving area , BOTH times did not do the proper paper work when 8 turned the equipment in, RESULTING with me receiving telephone calls BOTH times. Asking if I had returned the equipment. VERY ANNOYING

Rating:

3.0

Brandon was an excellent technician and answered a lot of my question about the installation.

Rating:

1.0

Got to the dealer at 12:15 pm did not leave until 7 pm. Your system went don't for 6.5 hours and no secondary way to process a contract! Horrible way to do business !!!

Rating:

5.0

No comments other than they did a great job even when very busy

Rating:

5.0

Muy profesional

Rating:

5.0

Everything OK

Rating:

3.0

The truck should come with a full tank of gas

Rating:

3.0

Truck wasn’t ready

Rating:

5.0

The staff was great. They’re noticeably understaffed and working really hard, very helpful & friendly.

Rating:

2.0

After checking out the cashier handed me the keys. I had to go look for the vehicle which were parked between two other vehicles.

Rating:

3.0

Long lines, long way times

Rating:

5.0

Easy drop off, met in the parking lot and took care of everything.

Rating:

5.0

Friendly and efficient service!

Rating:

5.0

Very good customer service. Always busy at this location, but the desk workers are excellent!

Rating:

5.0

EXCELLENT and speedy return process!! Will use this location again if needed and just do a round trip.

Rating:

1.0

Very unorganized. No employees, and the ones that were working had an attitude and poor customer service. The truck was dirty.

Rating:

2.0

Systems were down, which made me late, but I get that. When I returned the equipment, I had a poor customer service interaction. The guy was rude and wasted my time while he hung out with a buddy of his. I can forgive systemic issues more than rudeness.

Rating:

4.0

We rented truck on a Monday. Had problem with brakes on Tuesday. Company sent out to repair truck. Left headed to northern georgia Thursday. Problem with brakes returned after we arrived. Company sent out to repair again. Friday headed to return truck same issue again with brakes. Dropped truck off and advised truck was not safe to drive. We almost ran into back of car in atlanta georgia because brakes were not working properly.

Rating:

5.0

N/a

Rating:

5.0

Maybe some donuts or coffee for the early morning customers 😀. Everything was great from the people at the counter to the person that loaded my trailer. Very helpful and friendly, genuinely nice people.

Rating:

1.0

Stop making customers feel like a criminal and calling an alternate contact before renting them equipment. Dumbest policy ever created. Will never rent from this location again.

Rating:

5.0

Easy, Reliable, Professional and Great Service!

Rating:

5.0

Staff was efficient and prompt

Rating:

4.0

Just ensure the vehicles have fuel in them. Nothing more aggravating than renting a vehicle with little or no fuel.

Rating:

3.0

Although there were 2 associates behind the counter and only 1 customer, I stood there for 10 minutes after being told by the lady (w/colored hair) that she would be right with me. She even went as far as discussing her lunch pizza order with the other associate before asking me is she could help me. I thought it was a complete disregard for me as the customer when she could have just as easily taken care of my trailer pick up. Then I stood outside waiting for someone to hook-up the trailer....I literally had to go inside the shop and find a worker to help me. This location needs serious customer training.

Rating:

2.0

Waited for 30 minutes to pick up a reserved trailer. One person behind the counter. Then outside, I had to locate someone to hook up my trailer. Very disappointed. Need to hire more personnel

Rating:

5.0

I always have a great experience with U-Haul. Thank you.

Rating:

3.0

Extremely slow

Rating:

5.0

Yes they are very helpful I had my questions answered I willl definitely recommend to others and will use U-Haul for future times Thank you

Rating:

1.0

Dangerously DIDN'T install 30amp fuse as listed for 7 post trailer wiring! Used my 4 pin light trail light connection and just CUT the other 3 wire connections that was supposed to be added to haul and help BRAKE the travel trailer! EXTREME LIABILITY for U-Haul if I didn't check Zachary's work. Charged for 2.3 hours of labor for a messed up 20 minute fiasco. Normally U-Haul is dependable but this was a total mess and incompetent!

Rating:

5.0

The entire stafff was very helpful and informative. Thank you.

Rating:

5.0

Brandon was clear in answering my questions, Knowledgeable and clear in helping me understand the implications of the paperwork I signed. I liked him very much. He deserves a pay raise.

Rating:

5.0

The glare on drivers window is terrible when driving at night!! The dash cluster in speedo area will reflect so badly that you can't tell where the rear view mirror is or show what's behind you.

Rating:

3.0

After 100 miles the tires blew out on the trailer, leaving me stuck on the side of the freeway for 2+ hours.

Rating:

2.0

They did not attach the proper battery cable. It slipped off and I was disabled until I repositioned it. I went back for them to tighten and they could not. I was told where I could buy a new cable. That is not a complete installation. Also the staff had problems with refraining from cursing.

Rating:

4.0

Speed

Rating:

5.0

From the first phone call to make reservations, to dropping the van back off yesterday, everyone was wonderful and the cargo van was so easy to drive. Thank you

Rating:

3.0

Waiting line to check in to long, not enough help at desk, didn’t have the trailer I reserved, except the service to hook up which was good, service is terrible

Rating:

5.0

The mobile app wasn't working properly to pick up/drop off keyes to the truck. It would not recognize my location although the settings were set to "share always".

Rating:

5.0

Very friendly staff

Rating:

5.0

A great experience. Everyone I came in contact with was helpful, efficient, and friendly. Good job!!

Rating:

5.0

Very nice staff that helped us right away.

Rating:

4.0

Its all good

Rating:

3.0

The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.

Rating:

4.0

Everyone that works there was very polite and helpful

Rating:

2.0

This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.

Rating:

1.0

Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.

Rating:

4.0

Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.

Rating:

1.0

I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.

Rating:

4.0

They closed too early without telling me

Rating:

5.0

The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Keep up the good work

Rating:

2.0

The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.

Rating:

5.0

Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.

Rating:

4.0

Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.

Rating:

5.0

Helpful professional and pleasant

Rating:

5.0

Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....

Rating:

5.0

We had our unit for many months, and never had any problems.

Rating:

5.0

Excellent customer service!!

Rating:

5.0

The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything

Rating:

1.0

My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

Rating:

5.0

Excellent Delivery was earlier than promised which helped with our move

Rating:

5.0

The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

Rating:

4.0

When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Rating:

5.0

Excellent customer service

Rating:

5.0

Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

Rating:

5.0

I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

Rating:

5.0

Excellent place and the manager was extremely helpful.

Rating:

4.0

Thank you

Rating:

1.0

no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

Rating:

4.0

There were some issues with the key card and password when trying to access

Rating:

3.0

we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Rating:

5.0

Staff very polite and helpful

Rating:

5.0

Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Rating:

5.0

I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Rating:

4.0

The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Rating:

5.0

Stan is the Man!

Rating:

1.0

Will never use uhaul again. Told one thing & was treated another.

Rating:

5.0

I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

Rating:

5.0

Loved the service