Comentarios del cliente para U-Haul Moving & Storage of Danvers

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Danvers

Grado total:

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Nathan H. en

Grado:

El cliente no dejó un comentario.

Linda C. en

Grado:

everything went smoothly all the employees were friendly and helpful nice experience

harrison F. en

Grado:

El cliente no dejó un comentario.

Karen B. en

Grado:

El cliente no dejó un comentario.

Nathan H. en

Grado:

El cliente no dejó un comentario.

linda A. en

Grado:

No improvement needed. Service was much better than other locations in our area.

Steven C. en

Grado:

El cliente no dejó un comentario.

Leslye A. en

Grado:

The staff was friendly, professional, and very helpful.

Christopher B. en

Grado:

El cliente no dejó un comentario.

Kevin W. en

Grado:

El cliente no dejó un comentario.

Courtney C. en

Grado:

Listen - I know it's not the location that was the issue, but it was in fact your system that is the problem. You need to communicate better with your franchises because I booked my UHAUL in July for August 31st and the night before August 31st I got an automated text telling me to go to Middleton. What happened when I showed up to Middleton? There was not a single UHAUL vehicle in sight as it was a storage facility AND the guy running the show didn't know who I was! This is obviously your poorly written algorithms. You guys know 8/31-9/1 is a mess in the greater Boston area so come on really COME ON. I'm gonna use Home Depot's trucks next time because they're better.

ANDREA P. en

Grado:

Overall I was extremely happy.

Sarah R. en

Grado:

Great customer service. Nice, clean, well maintained facility.

Earl S. en

Grado:

El cliente no dejó un comentario.

francis G. en

Grado:

El cliente no dejó un comentario.

Renee T. en

Grado:

El cliente no dejó un comentario.

Angela R. en

Grado:

The 2 gentleman that helped me when I picked up were awesome and extremely helpful.

Catherine B. en

Grado:

Very efficient pickup and drop off. Helpful staff. The cargo van was new, only 1800 miles on it. This was my first experience using uhaul and it was great!

CHUCK D. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

El cliente no dejó un comentario.

Kimberly P. en

Grado:

Excellent experience from making the reservation to picking up the van to dropping it off! Highly recommend these folks!

Gregory S. en

Grado:

We rented on one of the busiest days of the year and the staff was efficient, helpful and courteious. Great job! Highly recommend. The only reason we did not give location 5 stars is where it is located on route 1 is a little hard to slow down and get off the highway. Thank you so much for having the sign out so we could see your entrance was coming up.

Michael K. en

Grado:

nothing the staff was first rate, professional and knowledgable. the Vehicle had over 130K but ran like a new vehicle. Good job all around.

Thomas W. en

Grado:

Make sure that what ever is reserved is at that location !

francis G. en

Grado:

Vehicles were overbooked.

Nick R. en

Grado:

They should post their clear policy and procedures for handling garbage and the guidelines for use of the area they have designated for customers to leave furniture etc they don't want anymore.

dennis S. en

Grado:

The entrance to the facility if very hard to see, and easily just passed by. A bigger sign is needed for the entrance.

Alfonso A. en

Grado:

I have used this service a few times when needed, and would recommend it to anyone. Clean, efficient, and customer friendly with no hassles.

Jeannine N. en

Grado:

El cliente no dejó un comentario.

Nick G. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

Great service Fast and friendly

patricia R. en

Grado:

This Danvers site, online app, and call center are useless. I submitted a request for a truck online it was wrong. I contacted the call center to correct it, I had to make 7 calls over 3 days to get the correct truck, dates and location. When I arrived at the Danvers location at the date and time scheduled, they told me my truck was updated and scheduled in a city 15 miles away. I asked for the truck sitting in front of their location and I was told it would be faster for if I drove the 20 miles to the location they had updated me to. I insisted on the truck in their yard and was overcharged. Then I dropped the truck on Sunday at 3:00 and then received a call at 11:00 am on Monday saying I hadn't returned the truck. You can improve the by having the online app get it right, the call center can get is right the first time, and the U-Haul location can fix the error IMMEDIATELY at the site without telling I client to an hour out of their way on the day they plan to move.

Joan P. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

El cliente no dejó un comentario.

paul W. en

Grado:

El cliente no dejó un comentario.

Mitchell H. en

Grado:

El cliente no dejó un comentario.

KAREN K. en

Grado:

Always helpful and responsive to any questions.

Dawn D. en

Grado:

The staff was amazing!! And super helpful

Bill M. en

Grado:

Good place to use for storage.

Lawrence C. en

Grado:

Everyone I dealt with at this U-Haul was accommodating, friendly and helpful. I dropped off equipment and rented a storage unit and was in and out quickly. One of the guys Gave me cold bottled water!!

kim M. en

Grado:

Very helpful and accommodating staff

Raymond M. en

Grado:

Excellent service

Jeanne S. en

Grado:

Always so helpful and the manager is fantastic.

amy e. en

Grado:

Your staff is friendly and courteous. .

Daniel A. en

Grado:

I've rented a cargo van for local moves and storage space from this facility. I feel they do a fine job and have no complaints.

Clifford G. en

Grado:

Knowledgeable, friendly and efficient staff...

Jordan J. en

Grado:

Fast & easy process

kim M. en

Grado:

Great service!!

KANJI K. en

Grado:

The branch manager, Chandel and other staffs were as friendly and helpful as they always have been in the last 5 years. Rented a 20ft truck to move into my house in Marlborough from 07:00 till 19:00.

JAMES W. en

Grado:

None

Robert G. en

Grado:

I have rented trucks from this facility many times and this was my first time for storage. The staff is always extremely pleasant and attentive to my needs.

YOUNG JAE P. en

Grado:

-

Raymond M. en

Grado:

Excellent service, very accommodating

Michael L. en

Grado:

I've moved 3 times over the past 7, each time using the facilities and services availble at Danvers U-haul, excellent experience as usual!

pamela w. en

Grado:

very good ,it was very cold, no heat?179Newbury st, Danvers MA. 01923

CHRISTOPHER G. en

Grado:

My storage unit became so filthy with mice, that I was forced to discard everything. I lost out on hundreds of dollars worth of furniture.

MICHAEL R. en

Grado:

Great storage facility with easy access and courteous customer service.

Steven H. en

Grado:

YOUR U-HAUL, YOUR ARE AND ALWAYS WILL BE. I BUY AND SELL HOUSES, I ALWAYS WILL AND WILL ALWAYS RENT TRUCKS AND STORAGE UNITS FROM YOU. HOW IS THAT FOR AN ANSWER ?

Gary B. en

Grado:

Condensation dripped all over everything. Needs a better climate control

Ann R. en

Grado:

I don't really have anything to say. I had extended hours as I work two jobs and really could only get to the site after 10pm. getting to the site was also a pain as there is only one way there.

SARAH W. en

Grado:

The staff is very rude, slow and inexperienced. Whole facility feels sketchy. Mouse trap upon opening my unit which gave me a bad feeling about leaving my things there. Overpriced and misinformed.

Creunice D. en

Grado:

I used this location for storage and moving trucks in 3 different occasions and I will come back if needed. Many different sizes units available, it’s clean and the location is very convenient

Bruce D. en

Grado:

Generally very happy with this location, with one exception. I had stored some of my woodworking tools and found them rusty. Better climate control is needed.

maria g. en

Grado:

excellent storage company

Joanne R. en

Grado:

I have used the Danvers facility multiple times throughout the years. Even choosing to store there instead of a local facility specifically because I trust the management.

David L. en

Grado:

Management and staff are great to work with .

Josh J. en

Grado:

This was literally the absolute worst experience I’ve ever had with any service, PERIOD! I’ve rented many years (for business), but the staff & management here left me NEVER wanting to rent w/U-Haul.

TABITHA A. en

Grado:

The best thanks for all the help

Ashley B. en

Grado:

I did notice that I’ve used them once in the past and went back. However both times about after two months or so the rate goes up..BOtH times.

DEENA A. en

Grado:

The reservation process went very smoothly and Kelly was great. She explained everything I needed to know in detail. Great customer service.

KAREN P. en

Grado:

I had to move my belongings out because of a strong smell of urine. I found mouse droppings and the blankets I had over my furniture were all chewed up had to check everything to not bring babies home

Paul E. en

Grado:

The staff at Uhaul Danvers is professional, efficient, and good to work with. Chenelle, Jonathan, and Cynthia helped me through all of my storage needs throughout the nine months I rented. Good deal.

CHRISTINE S. en

Grado:

Even though the rep was busy he took excellent care of each and every customer. The facility is very clean and has everything you could need whether it is for renting a uhaul or a storage unit.

RICHARD B. en

Grado:

I always received kind and friendly Service. The management was a class act. I would highly recommend anyone to use this facility.

Paul P. en

Grado:

The staff went over and beyond to make sure I was pleased at all times. Paul C. Perakis

Catherine L. en

Grado:

Refused a trailer rental. Condescending and rude manager/staff. Card didn’t work to access building several times.

Darlene C. en

Grado:

Everyone I encountered at the Danvers location was extremely helpful and pleasant. They even moved the truck I was renting to the side of the building where the unit I was emptying was located.

TODD K. en

Grado:

Extremely unprofessional and poorly ran

Holly T. en

Grado:

I have no comment

PHILLIP B. en

Grado:

The space served my needs perfectly.

Michael K. en

Grado:

The staff was extremely helpful and professional.

Franchesca C. en

Grado:

It was my first time utilizing a storage facility and the customer service staff made everything easy.

Brett G. en

Grado:

I really like the staff,always been friendly and helpful. 1 have rented several trailers and trucks through them. But I will never use their storage again. Room was so damp it almost ruined things.

renee p. en

Grado:

.

Amy M. en

Grado:

I had climate control unit it was below 25 degrees in winter and froze my stuff. Then it was 100 degree cause air conditioner was not working so my stuff melted. Never be back used them for many years

DONAL B. en

Grado:

Thanks for your service. We will recommend you.

Tom F. en

Grado:

Longer access hours would be better. If I move I would reuse the service. Thanks, Tom

Arun N. en

Grado:

The staff were very helpful. Storage units were clean and well maintained. A 2 part authentication was required to get into the building, which makes it more secure.

NORMAN Z. en

Grado:

I only had one complaint. the garage door was very noisy and sqeeked alot.and also over the door when you come into the facility .when it rain you got soaked. other than that a great place to rent .

ted t. en

Grado:

good people. note that you will not be able to get inside access after store hours