Customer Reviews for U-Haul Moving & Storage of Dadeland

Clasificación:

5.0

The person who outside who helped us get going and checked us back in was really cool and helpful.

Clasificación:

5.0

Good services

Clasificación:

5.0

Great customer service everything was as promised and given in a timely manner

Clasificación:

5.0

I always come to this location for over 10 years and I will not go anywhere else as of today

Clasificación:

5.0

Excellent service

Clasificación:

1.0

The truck I was given had 160,000 miles and had the engine light on. It drove terrible and the transmission was screaming. I told that to the guy receiving the return and he made a smart ass comment. He wanted me to mop the inside of the truck because it had been raining and there was wet marks inside. He continued to make more smart ass comments and then told me he was charging me $25 to mop truck and for 69 miles. I left to avoid an incident with your employee. Terrible customer service

Clasificación:

3.0

Customer service can always be better. It was okay, nothing happened. As first time users we had questions and answers were not always readily available. A simple “do you need assistance to get more familiar with the equipment” would have been better than just being given the keys and on with the next customer.

Clasificación:

1.0

People attending were really slow.

Clasificación:

5.0

Also the person help me outside when I received my trailer, was very nice and very gentleman.

Clasificación:

5.0

Please have a more reliable return system whereby I do not receive a follow up phone call and email advising that I had not yet returned the vehicle when in fact i had returned it on time.

Clasificación:

5.0

Fast and friendly service. Equipment was available and ready when I arrived.

Clasificación:

1.0

Customer service was terrible. Phone consultants have little knowledge of what they are doing and will provide incorrect information with confidence even when they know they're wrong. Information was recorded but never asked, the pricing and package was communicated incorrectly, talked with several different people and they all said different things, no one is on the same page and notes are either disregarded or never written down in the first place. Website is not user friendly. Options are non existent. Gas station attendants don't have any knowledge of the company or contract information.

Clasificación:

5.0

Keep going with the great job

Clasificación:

1.0

Needs to be more informative. The front desk people need to tell the customers the after hour rules.

Clasificación:

4.0

Add more friendly staff in the office pick up area , the big black guy that took care of me was rude and should not be dealing with customers

Clasificación:

4.0

The 5x10 unit I was in the door stuck at the top it could use some maintenance. But very helpful staff.

Clasificación:

5.0

I appreciated that the pick up and drop off locations could be different.

Clasificación:

4.0

Check engine light & airbag light were on. The truck I drove had very bad steering which made it more difficult. All the people were great though!

Clasificación:

5.0

Keep doing what you doing. Very courteous to the customers.

Clasificación:

5.0

Need more counter staff

Clasificación:

1.0

I was overcharged. I picked up a van at 6:30 PM on 7/14 and dropped it off around 6:15 PM the following day. The times were booked at 6:59 PM the first day and 7:00 PM the following day allowing you people to overcharge me. I will call customer service and never rent anything from U-Haul again.

Clasificación:

5.0

The trailer I rented looked like it might need new tires soon.

Clasificación:

3.0

The truck was garbage did not run good at all

Clasificación:

5.0

thank you!!! awesome customer service

Clasificación:

5.0

No improvements are necessary. It was quick gtg a truck and no hassle returning

Clasificación:

5.0

Very good but everything else changed in the drop off.

Clasificación:

3.0

Inside person who was “filling in”” (his words) was not helpful and a bit rude. All he wanted to do was chat with his friends and some customers he knew. The outside man who helped with the trailer was awesome

Clasificación:

5.0

everything was fine

Clasificación:

4.0

Waiting in hot sun for over 20 minutes to turn in truck. Workers were there but were busy in cleaning trucks ahead rather than assist waiting customer

Clasificación:

5.0

The employees there, Amanda & Jesus (I hope I remember their names correctly), are 10 or 10. Help me in every way possible and answered all my questions patiently. Although you guys seem short staffed, the people you have their now are doing a terrific job. Make sure they know they are appreciated !

Clasificación:

2.0

No customer parking. On picking up trailer two tires on one side were under inflated.One had 28 psi the other had 42psi. This is third time I've found a rental trailer from your company dangerously low an air. This is safety issue guy's get it together.

Clasificación:

4.0

Engine light on making the drive a concern. Told it would be ok. The air conditioner only worked when going under 30 mph. When on the highway, the a/c didn't work. The driver seat was all torn.

Clasificación:

5.0

Very good service! Professional and courteous.

Clasificación:

5.0

Muy atentos y serviciales

Clasificación:

3.0

return equipment takes way to long

Clasificación:

5.0

increase their accessibility more

Clasificación:

5.0

Equipment needs to be free of maintenance lights .. change of oil etc

Clasificación:

5.0

New truck :) it was great!

Clasificación:

5.0

I have been renting from this location for a while now and every time they are quick and straight with the rental process and no issues. They are friendly and courteous.

Clasificación:

1.0

You said we could drop off vehicle at other location and then charged $190 what type of lie is that????? I will make this public! You lied to us! Bad customer service... customer was Rudy Gonzalez

Clasificación:

5.0

Excellent service and great attitudes.

Clasificación:

5.0

Really good and Good Prices!!👌👌🆗🤓🙏

Clasificación:

5.0

Staff is really helpful and have given me the best service throughout the process. Gracias

Clasificación:

5.0

The facilty and truck were excellent. However, my rental had to be redirected to that facilty because my original pick-up location did not have the truck or any other vehicle availabe, even though I had reserved it online. This ended up costing me additional mileage fees and wasted 1 1/2 hours of time

Clasificación:

5.0

I rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.

Clasificación:

1.0

I can't access my unit. Code doesn't work. Staff unable to fix it

Clasificación:

5.0

We were very satisfied.

Clasificación:

4.0

Friendly people when I went to return the equipment on Sunday. Super nice older gentlemen.

Clasificación:

5.0

Staff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.

Clasificación:

5.0

Great newer van with 8,700 miles, but it had german roaches in the cabin. Reported when returned.

Clasificación:

2.0

Staff was slow and lacked knowledge of their business. Understaffed-long lines, had to wait to be served a long time.

Clasificación:

5.0

Everything is ok

Clasificación:

5.0

I wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.

Clasificación:

3.0

Everything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.

Clasificación:

2.0

Son un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría

Clasificación:

2.0

Súper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.

Clasificación:

5.0

Excellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.

Clasificación:

5.0

Great service! Staff were friendly

Clasificación:

4.0

As I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.

Clasificación:

4.0

Staff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.

Clasificación:

1.0

Compre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes

Clasificación:

5.0

We were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!

Clasificación:

2.0

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit's area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

Clasificación:

2.0

Some of your staff in Miami need some more training.

Clasificación:

5.0

Very helpful staff!

Clasificación:

1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Clasificación:

5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

Clasificación:

3.0

I don't like the fact that it's really not climate controlled. I didn't feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Clasificación:

5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Clasificación:

5.0

Thanks for the great service.

Clasificación:

5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

Clasificación:

1.0

manager doesn’t respond

Clasificación:

2.0

I've had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn't ruin anything. I had my things packed pretty good. Hopefully it didn't get into any other units. When I closed, I had a manager on site and followed all instructions. They haven't closed my contact and it's been almost 3 weeks. I've called and called customer service and the store with no call back.

Clasificación:

5.0

Amazing customer service i highly recommend.

Clasificación:

2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn't friendly or her customer service is bad nor dies she care.

Clasificación:

5.0

parking infant of the store always full, at time with no beers, who is parking there?

Clasificación:

5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

Clasificación:

1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Clasificación:

1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Clasificación:

5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

Clasificación:

3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

Clasificación:

4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Clasificación:

4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Clasificación:

2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Clasificación:

5.0

A million thumbs up. Thank God for the storage option.

Clasificación:

5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

Clasificación:

3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Clasificación:

4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Gracias

Clasificación:

1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it's not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it's fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Clasificación:

5.0

Thank you so much , for all your service and keep doing for long time.

Clasificación:

1.0

Hacen muy mal su trabajo

Clasificación:

5.0

Thanks so much !

Clasificación:

1.0

The worst customer service from the all the employees working. Refusal to help when there was an issue that's I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn't matter. Terrible service, police was called

Clasificación:

5.0

Don’t worry I will be back soon!

Clasificación:

5.0

Love the staff! Very friendly and very helpful!!

Clasificación:

2.0

When moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should've received one and a lock. I was told I'd have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.

Clasificación:

5.0

We would not hesitate to come back -thank you

Clasificación:

3.0

While removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I'm giving 3 stars and not 1.

Clasificación:

1.0

Terrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks

Clasificación:

3.0

I notified 3 DIFFERENT Male employees ABOUT HOW uneven THE lock didn't match up to door hinges every TIME I TRIED TO unlock alarm would blast EVERY TIME it was very bothersome I HAVE VACATED MY LOCKER SHOULD RECIEVE PARTIAL REFUND THE BEST PERSON PROFESSIONAL POLITE ALWAYS WAS THE WOMAN FROM TRIADAD OR CARIBBEAN WAS THE BEST COUNTER PERSON IN YOUR DADELAND OPERATION ALWAYS POLITE AND KNEW EVERYTHING ASPECTS OF SERVICE

Clasificación:

5.0

Excellent support from the time I rented a trailer to the 30 day storage I used

Clasificación: