Comentarios de los clientes para U-Haul Moving & Storage of Dadeland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Dadeland

Clasificación general:

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Michael F.
Clasificación:

El cliente no dejó un comentario.

Claire M.
Clasificación:

El cliente no dejó un comentario.

Adriano G.
Clasificación:

Great overall!!

Lindsay V.
Clasificación:

El cliente no dejó un comentario.

Fernando M.
Clasificación:

I was charged a higher rate than advertised due to “ subject to availability “ absolutely ridiculous.

Pierre D.
Clasificación:

El cliente no dejó un comentario.

Luis G.
Clasificación:

El cliente no dejó un comentario.

James A.
Clasificación:

El cliente no dejó un comentario.

Francisco M.
Clasificación:

Make sure the electrical system is 100% on your trailers.

MICHAEL F.
Clasificación:

El cliente no dejó un comentario.

Jose F.
Clasificación:

Exelente todo.

Nelson H.
Clasificación:

El cliente no dejó un comentario.

Susana S.
Clasificación:

El cliente no dejó un comentario.

Glenn and Beth H.
Clasificación:

I have asked for simple receipts and was told to go to log in to the website. I was unable to open the receipts. What a hassle!!!!!!!!!!!!!!

daniel M.
Clasificación:

Seamless drop-off/return process

Laura R.
Clasificación:

Everything was great

Caroline A.
Clasificación:

The customer service at this location needs serious change. I went to pick up my reservation and was ignored and the rep walked away. I went the next day and the gentleman put my credit card information in the system wrong and my card was blocked for an hour.

Sean K.
Clasificación:

El cliente no dejó un comentario.

CHARLES C.
Clasificación:

El cliente no dejó un comentario.

Wadih P.
Clasificación:

El cliente no dejó un comentario.

Tomas S.
Clasificación:

Office customer service is amazing Maintenance not good. After 2 miles the "require oil change sign" came up

NELSON H.
Clasificación:

El cliente no dejó un comentario.

Cokes W.
Clasificación:

Your computer system was down for quite sometime during my visit

Pablo C.
Clasificación:

we returning van. Uhaul worker proceeded to blame me for dirt in the back of van and wanted to charge me $25.00 to clean. I used van for 3 hours to mover furniture. Van had marks in the back that look old but he insisted it was my fault. I felt strong armed and frankly a cheap move by uhaul.

GARY S.
Clasificación:

El cliente no dejó un comentario.

ALAN M.
Clasificación:

El cliente no dejó un comentario.

Ernesto M.
Clasificación:

El cliente no dejó un comentario.

Heriberto A.
Clasificación:

The location & truck of Uhaul are admirable, but their policy on "gas fuel" I've been screwed three (3) times in my recent rentals. The inflexibility of not returning back to a customer the $35 extra dollars out of their pocket to fill the tank (tank given 1/2 full) or compromising somewhat has left a very bad taste in my mouth. Home Depot trucks for me from now on - I'm DONE with Uhaul.

Milton F.
Clasificación:

El cliente no dejó un comentario.

William A.
Clasificación:

El cliente no dejó un comentario.

Julio G.
Clasificación:

El cliente no dejó un comentario.

Albert R.
Clasificación:

People were friendly, efficient, straightforward, no pressure, courteous, and service was excellent. Truck was clean, ran well, and the charges had no hidden additions. Best rental I've ever had, and there have been plenty.

Mark W.
Clasificación:

Provide a vehicle with not 91,000 miles & with a better working transmission. Most importantly; if consumer doesnt want hand dolly then it should be marked on customers slip as such just like mileage is; that way the returned vehicle knows that the dolly was never provided to consumer.

LOUIS R.
Clasificación:

nothing, everything was great

NELSON H.
Clasificación:

El cliente no dejó un comentario.

IGOR B.
Clasificación:

El cliente no dejó un comentario.

Joey G. | First Impressions |
Clasificación:

The worst customer service from the all the employees working. Refusal to help when there was an issue that’s I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn’t matter. Terrible service, police was called

Sandra T.
Clasificación:

I did not have a nice experience at locations. Was told something on the phone, then was told something else at locations. Person in charge was very rude to myself and husband, young girls in the front did not have control of situation. I phoned and complained to customer service, (Taryn) she said someone would reach out to us, no one did! I also emailed my comments via contact form, no one called me either!! My husband upon returning the truck explained to the person in the front that truck was dirty. Looks like they may have rented it to someone who had a dog, hair all over the place, and no wiper solution available. Nice to find out when you are on the expressway at 1;00 am. Overall if you are going to strive for greatness and you bother to send out these surveys, get your game on. Otherwise there is really no point!

Osvaldo Q.
Clasificación:

El cliente no dejó un comentario.

Juan P.
Clasificación:

El cliente no dejó un comentario.

Allen S.
Clasificación:

Staff very helpful, attentive and thorough. Began sanitization immediately upon entering the vehicle upon return

Alejandro F.
Clasificación:

Marcia is by far the best customer service agent I ever met. She solved all my problems, always called back when she promised to, and was extremely helpful and patient. She even helped me on things that another location was supposed to do (the other location, Inglewood, never answered the phone) Thanks a lot Marcia!!!! She made U-haul be an amazing experience for me. The Ubox driver in Miami, Cindy, was also awesome, careful and proficient. Thanks!

LUIS F.
Clasificación:

El cliente no dejó un comentario.

Samuel D.
Clasificación:

El cliente no dejó un comentario.

Rolando C.
Clasificación:

👍

Stanley S.
Clasificación:

El cliente no dejó un comentario.

Alina M.
Clasificación:

El cliente no dejó un comentario.

LOURDES G.
Clasificación:

El cliente no dejó un comentario.

nancy M.
Clasificación:

El cliente no dejó un comentario.

Kelly R.
Clasificación:

El cliente no dejó un comentario.

PETER C.
Clasificación:

Your personnel were courteous and helpful, please give them a raise as you wouldn't want to loose them.

KATELYN M.
Clasificación:

The van smelled like a horse stable and there were ants everywhere.

Aliesky F.
Clasificación:

El cliente no dejó un comentario.

Fatjon H.
Clasificación:

Charging $50 for 2 gallons of gas is a nonsense. The day I did the reservation they told me that they have enough dollies but the day I picked up the truck they say they don't have the furniture Dolly available for rent so I had to buy it. I was short 2 gallons of gas and they charged $30 for the fee and $20 to fill that 2 gallons, the Gas station is across the street. I never wrote a review, but they pissed me off big time.

Gabriel T.
Clasificación:

Mike in the front desk has poor customer service skills. Rude to customers on phone and to myself as well. You need someone with more people skills representing your company

Jorge L.
Clasificación:

El cliente no dejó un comentario.

CRISTIAN G.
Clasificación:

El cliente no dejó un comentario.

Michelle G.
Clasificación:

El cliente no dejó un comentario.

Didier S.
Clasificación:

El cliente no dejó un comentario.

Juan M.
Clasificación:

Great customer service!

Isabel A.
Clasificación:

El cliente no dejó un comentario.

Martin H.
Clasificación:

El cliente no dejó un comentario.

BEATRIZ D.
Clasificación:

customer service was very bad, the ladie in the counter, never answered my questions, the old men at the time to return the van, was with very bad actitud. I'm very desapoiment. I used that location before and was good.

Octavio M.
Clasificación:

Great services!!!!

JUAN-CONSTANTINO M.
Clasificación:

Overall, this location is good. The employees are professional, courteous, and knowledgeable. The facilities are clean and well maintained. Parking could be improved. The check-in process is slow, even if you check in on the app beforehand; I hope this process can be improved.

Yajaira F.
Clasificación:

the van was clean however it has a message on the dashboard to change engine oil.

Jose A.
Clasificación:

Clean the vans/truck. There were a bunch of big ants. Also if the reservation is for 24 hours them you shouldn't charge customers for dropping it early overnight. . I got charged $20 cause I took it back after hours. Ridiculous.

Stevem S.
Clasificación:

Though everyone at this U-Haul facility was friendly enough, I did not have a good experience. I reserved my truck using the Mobile Pick-Up option on my phone. I got everything set up, and when I got to U-Haul of Dadeland, I followed all of the steps on my phone so that all I needed to do was get the key and drive away. Except it didn't work out that way. I was made to get in a long line, even though I showed them that I had the reservation all set on my phone. When I finally got to the counter, the gentleman made me go through everything again, even though I showed him that I had already done it on my phone. I got there before 10 AM (my reserved time), thinking I'd be driving away in 10 minutes. Instead, I was driving away more than 45 minutes later. When I returned the truck (about an 1 1/2 hours earlier than scheduled), the gentleman told me he was emailing my receipt. I never got it. I had to call when I got home, wait 20 minutes for someone to come on the line, and that person, whose name was Alesha (and the only hero of this story), emailed it right away. She also told me that I'd been charged for gas, even though I filled it past the point that I'd been told to (1/4 tank). Alesha refunded that amount. Other than Alesha, I was not treated the way I had expected to be treated at U-Haul of Dadeland. Next time, I'll go with Penske, where I've never had any issues.

Lourdes P.
Clasificación:

El cliente no dejó un comentario.

Cynthia V.
Clasificación:

I can't remember the last time I rented a UHaul truck, and was not looking forward to it since my brother recently rented one at another location and had a bad experience. I was pleasantly surprised to find that from the reservation through the return it was an excellent experience. From the professionalism of the staff to the quality of the vehicle, I was very impressed and will use this business again.

Grisel M.
Clasificación:

Everything is perfect 👌

Hany M.
Clasificación:

El cliente no dejó un comentario.

Rodolfo G.
Clasificación:

Noel and his team are excellent workers. I recommend them 100 percent.

Guillermo S.
Clasificación:

Great customer service!!!

Andrew G.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

El cliente no dejó un comentario.

Keiyh S.
Clasificación:

I had a great experience with Uhaul in general and with this location specifically. The location was clean and in great condition. The van I rented was in great shape and readily available. I loved the reservation guarantee. It gave me a lot of comfort in making a reservation. The gentlemen who checked my van in and out was very professional as was the agent who handled my check in and contract progress. This is a whole new Uhaul from what I remembered. Well done.

Laltino R.
Clasificación:

None

Vanessa G.
Clasificación:

El cliente no dejó un comentario.

Don D.
Clasificación:

Thank you

Steven B.
Clasificación:

For me nothing everyone was great very efficient thanks

Sydney S.
Clasificación:

El cliente no dejó un comentario.

Miguel G.
Clasificación:

El cliente no dejó un comentario.

Dorothia H.
Clasificación:

El cliente no dejó un comentario.

ORLANDO R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ODALIS P.
Clasificación:

El cliente no dejó un comentario.

Efran S.
Clasificación:

One of your employees was extremely rude and aggressive. How you can improve for the next customer? Train your employees in proper customer service.

RYAN S.
Clasificación:

El cliente no dejó un comentario.

Paulo S.
Clasificación:

El cliente no dejó un comentario.

Henry G.
Clasificación:

The only issue I had was that the truck I was assigned had a mechanical issue so I had to wait for a new one to be assigned.

Heriberto A.
Clasificación:

I felt used & extremely disappointed that I filled the truck with gas when it was given to me 1/2 full; yet the UHaul BS policy didn't cooperate in pro-rating an amount back to my account. I gave UHaul corporation $35 of our church money for our garage sale because of this rule. So I'm supposed to leave the truck running to measure 1/2 full? Isnt it easier to give truck full & fill it up? Just a lame rule.

Viviana G. | Overall Experience |
Clasificación:

Don’t worry I will be back soon!

Jose B.
Clasificación:

I rented the trailer for the full day and I had till 9/12 to return it by 6pm and I brought it back 20mins before that and the guy working the returns charged me for two days instead of one and when I tried to explain to him that he didn't care and was extremely rude and disrespectful by being really sarcastic! He didn't even help me take off the trailer and I had to back it up and remove all the chains and cord and lift that heavy trailer off!!! He told me show me in your contract and I explain to him I throw it away and he didn't care making me feel like a lair!! I believe it's the culture that the store manager created!! now that I see my contact that was sent to me I shows that I had till 6pm to return my trailer!!!!! So why did I get charged for two days!!!

Dennis L.
Clasificación:

Get rid of the “customer dispatch” area. What a terrible process. I paid inside and waited forever to get my vehicle instead of just grabbing it like every other u-haul. This process gives the yard jockey an inflated sense of power. Paying customers don't like being treated like prisoners- getting yelled at to stand in a stupid spot. Of course everything goes slower once the yard jockey gets mad you're not in the assigned standing area. Also, it's not even possible to social distance in a cramped tent area like that. The service agents inside were great at least.

Vernika C.
Clasificación:

Everything was perfect. No need for changing anything at this time.

Nelson H.
Clasificación:

El cliente no dejó un comentario.

Paul B.
Clasificación:

We were originally supposed to pick up the equipment from U-Haul of North Miami. After receiving a call the afternoon before pick up, we were notified that the truck we reserved was not there but that a truck would be available for us when we arrive. The General manger of the North Miami store had a very nonchalant attitude with each customer that came into the store. After finding out there were no one way trucks available for us we were sent way down south to pick up a truck causing an even more inconvenience. My move was going north not south. I'm sure the manager could have found a better location to accommodate us. I highly doubt I'll use U-Haul for my next move.

Marilyn M.
Clasificación:

El cliente no dejó un comentario.

Demostenes A.
Clasificación:

El cliente no dejó un comentario.

Luis P.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN P.
Clasificación:

El cliente no dejó un comentario.

Saul R.
Clasificación:

El cliente no dejó un comentario.

Peter O.
Clasificación:

Extremely slowly staff. I completed all the paperwork online and they required me to do it all over again. Did not make any sense. Staff at pickup and return we're very slow to get to customers.

Emily A. | Overall Experience |
Clasificación:

Love the staff! Very friendly and very helpful!!

TRACY S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ashauni F. | Overall Experience |
Clasificación:

When moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should’ve received one and a lock. I was told I’d have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.

LAHOUD HARDAN E. | Overall Experience |
Clasificación:

We would not hesitate to come back -thank you

Aniko C. | Overall Experience |
Clasificación:

While removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I’m giving 3 stars and not 1.

Rini V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PETER E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jose J. | Overall Experience |
Clasificación:

Terrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks

JON GREG S. | Overall Experience |
Clasificación:

I notified 3 DIFFERENT Male employees ABOUT HOW uneven THE lock didn't match up to door hinges every TIME I TRIED TO unlock alarm would blast EVERY TIME it was very bothersome I HAVE VACATED MY LOCKER SHOULD RECIEVE PARTIAL REFUND THE BEST PERSON PROFESSIONAL POLITE ALWAYS WAS THE WOMAN FROM TRIADAD OR CARIBBEAN WAS THE BEST COUNTER PERSON IN YOUR DADELAND OPERATION ALWAYS POLITE AND KNEW EVERYTHING ASPECTS OF SERVICE

tiara j. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rafael B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOSEPH B. | Overall Experience |
Clasificación:

Excellent support from the time I rented a trailer to the 30 day storage I used

VIVIANA G. | Overall Experience |
Clasificación:

I’ve used it for years and will use it again !!

DEBORAH ANNE L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Keith W. | First Impressions |
Clasificación:

Michael was very helpful.

SUSANA SOLVEYG A. | Overall Experience |
Clasificación:

Thank you for a great service

JEAN NELSON F. | First Impressions |
Clasificación:

Horrible customer service. The employees didn’t know how to do their job. Waited over an hour and a half to return my UHUAL trailer. I wouldn’t recommend going to this specific store.

Durena S. | Overall Experience |
Clasificación:

I appreciate the fact that your building was air conditioned. It made a world of difference on moving in the heat. Thank You.

LEANNA RENEE P. | Overall Experience |
Clasificación:

Cannot beat a FREE month! Everyone there was friendly and helpful. We got our stuff out within the month and our charge we $0!

Patricia B. | Overall Experience |
Clasificación:

Last May, when we started our rental, I waited in line two hours, despite having done all the online registration. (Uhaul advertised the online registration as the way to skip the line and save time.)

ALEXANDRA DAYNA D. | Overall Experience |
Clasificación:

they helped me out in many ways. things could have fallen through if they didn't

EDDIE RAY W. | Overall Experience |
Clasificación:

Great Staff!

Neto M. | Overall Experience |
Clasificación:

Team is outstanding! Facilities are clean and well kept. Location is excellent. This place is 5 stars all the way. No wonder they are always so busy, but is worth the wait!

ANA L S. | Overall Experience |
Clasificación:

Excellent service!

RINI V. | Overall Experience |
Clasificación:

My only concern was that there are always only two people at the office to help clients. The average wait time is almost 20-25 minutes wait in the line for service! Especially with Umiami events.

CELESTE M. | Overall Experience |
Clasificación:

Great place!

Luz D. | First Impressions |
Clasificación:

Recently rented a storage and moving equipment. Excellent to be served by management/ Danny Feliu, thanks

Kimberly M. | Reservation |
Clasificación:

Excellent experience! Reserved a cargo van for moving items out of a dorm room at University of Miami. Your location is perfect, only 1 mile from campus. Everything was great, start to finish.

HERMINE E. | Overall Experience |
Clasificación:

This is a clean pleasant facility. I used it for the past 4.5 years. Just emptied my storage unit after one week of making a payment and wondered why I would not be reimbursed for the 3 unused weeks.

Patricia B. | First Impressions |
Clasificación:

After securing storage/ordering supplies online last mo. I still waited in line for the ONE empl. 45 min. He never apologized/wasn’t friendly. Ppl. were mad. One lady left cash/grabbed boxes. More...

Eddie W. | First Impressions |
Clasificación:

Guy who checked me in had the personality of a dead fish. No enthusiasm for customer service, almost rude,Didn't give out info freely and barely when you asked. Assistant manager was awsome,keeper👍❗

Hector F. | Overall Experience |
Clasificación:

Everything was great with great employees.

merecedes D. | First Impressions |
Clasificación:

Excellent service. Mr. Feliu answer all my questions and make sure that everything was taking of care of.

FLORIDA LEATHER S. | Overall Experience |
Clasificación:

Although my previous experience trying to rent a car dolly was a disaster, this experience and location was great and closer yo my house , thank you

Nicoletta G. | Overall Experience |
Clasificación:

My U-Haul box experience was not good at all. We used Moving Helpers who was a terrible experience. My second box was delivered to Philadelphia and arrive late to Miami two weeks late.

FLORIDA LEATHER S. | First Impressions |
Clasificación:

Very professional

LESLIE S. | First Impressions |
Clasificación:

Always!

RICHARD E. | Overall Experience |
Clasificación:

Location was always easily accessible. Employees always willing to assist.

ROLANDO S. | Overall Experience |
Clasificación:

Very happy with the servive and facility.

Alfredo H. | First Impressions |
Clasificación:

Everything was great and everyone treated me super nice. Even Francisco stayed a few minutes after ours and helped us loading my stuff into the unit I just rented. Really really good

HANS PETER W. | Overall Experience |
Clasificación:

Nice and clean with service minded staff.

JAMES J. H. | Overall Experience |
Clasificación:

nice people in the store

HANS PETER W. | First Impressions |
Clasificación:

Clean and nice facilities with service minded staff. You could have a little bit more generous opening hours.

EDGAR V. | Overall Experience |
Clasificación:

Both Marcia and Cintia have provided me with an excellent service. They were kind helpful but mostly knowledgeable. Great people for a great company

ELIZABETH H. | Overall Experience |
Clasificación:

Nothing to add

Jorge B. | Overall Experience |
Clasificación:

Thanks

JOHN E. | Overall Experience |
Clasificación:

The people at this facility, especially those behind the counter, were great. Thank you.

RICHARD E. | Reservation |
Clasificación:

Customer service has been excellent. Everyone at the location has been friendly and very professional. Would definitely recommend to anyone looking for storage.

Manuel G. | Reservation |
Clasificación:

Very professional, courteous and helpful.

SAAD A. | Overall Experience |
Clasificación:

Thank you

ROLAND T. | Overall Experience |
Clasificación:

I notified the staff on 8/15 that I was moving out. They logged me out on 8/31 and auto pay still charged me on 9/1. I left a complaint with customer service still have not received my money back.

Angel C. | Overall Experience |
Clasificación:

Good experience. However, my experience in PA with UHaul was quite difficult. You were not helpful at all.

CARL H. | Reservation |
Clasificación:

Thank you Uhaul for you professionalism. The staff really try to take care of your needs. We will continue to use your services as long as your company continues to take care of your customers.

MORRISANN M. | Overall Experience |
Clasificación:

x

Srinivas K. | Overall Experience |
Clasificación:

Thank you!

Antoinette V. | Overall Experience |
Clasificación:

Had a horrible experience...spent over 3000 dollars with uhaul and worst the worst service ever.... Inadequate incompetence just lack of common sense..bunch of young kids that really dont care...

Linde B. | Reservation |
Clasificación:

Great folks! Very courteous, very helpful!

ANGELA B. | Overall Experience |
Clasificación:

The storage unitdoor handle was very hard to open I reported it-everyone was very helpful and nice partcularly the spanish woman who opened/showed me unit she was great (can’t remember name) the best

SAM D. | Reservation |
Clasificación:

Long wait at counter (1:15) to rent storage unit.

Angel C. | Reservation |
Clasificación:

Long waits to install hitch at Erie, PA forced me to go to another shop. It was quite frustrating. You did not have specific electrical part for my car light. Had to splice my car cables. Expensive.

Isabel B. | Overall Experience |
Clasificación:

Thanks Miguel for the assistance.

ERIC L. | Overall Experience |
Clasificación:

This was my first time using Uhaul Storage, and I have to say that I am impressed and very satisfied with Uhaul's service and facility.

THE YACHT G. | Overall Experience |
Clasificación:

Marcia, the manager of the facility is one of the most professional people our company has had the pleasure of doing business with. Please convey our thanks to Marcia & staff for the excellent service

john c. | Overall Experience |
Clasificación:

Thank you for your help..

Elizabeth P. | Overall Experience |
Clasificación:

The employees were friendly and helpful but the office is under staffed. It was frustrating to have to wait in a long line with only one employee attending everyone. It’s too bad.

BENNETT F. | Overall Experience |
Clasificación:

None

Ana P. | Overall Experience |
Clasificación:

Facility was immaculate and staff very professional and helpful!

patricia v. | Overall Experience |
Clasificación:

Thanks for your service

DONALD H. | Overall Experience |
Clasificación:

Great customer Service. Friendly staff.

Chirine C. | Overall Experience |
Clasificación:

Excellent

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