I had to wait 45 minutes, there was only one employee at the counter, and we were like 5 waiting.Franklyn L.
Customer Reviews for U-Haul Moving & Storage of Dadeland
Miami, FL 33143
(Ludlam & Us 1)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Was surprised when I was asked if I would be willing to change my reservation from the van to a truck when the customer ahead of me was trying to rent a truck and was told none were available at that time. Also didn't like when I was questioned about the estimated mileage I had put down.Irvin V.
El cliente no dejó un comentario.Patricia N.
Amazing service. Everyone super nice and helpful!Manuel C.
You guys suck first rented my truck I had for pick up at 6:00a in Miramar then send me 30 miles away away from my location to pick one up and couldn't even get any discount for the long trip horrible part from the Miramar location for not calling me the day before for not calling me and telling me they where going to rent out my truck just horribleSammy Y.
Check each truck throughly, especially when renting one-way. This truck had a major water leak causing damage to personal property. An engine exhaust leak under the cab, and a major engine belt squeak at all timesRoberto A.
El cliente no dejó un comentario.Irvin V.
I reserved a truck at 1600 sw 17 ave and they had no trucks or answers. Thankful for the final locationRobert B.
El cliente no dejó un comentario.Brian W.
Working with Marcia is wonderful very professionalVivian G.
Your contactless online service didn't work. When I went inside to ask where it the scanning code was your agent was rude and sent me outside. The outside agent sent me back I so I went to a different agent but he was rude too. Finally had to do everything inside. Agent wouldn't look at my Rez number on my phone and insisted on looking it up by name. The only redeeming moment was the agent that brought the truck around and then received it on return. He was very friendly and polite.Annette P.
El cliente no dejó un comentario.Maya D.
Very good service thanks ðŸ™ðŸ¼Wadi R.
El cliente no dejó un comentario.Lazara R. | First Impressions
Short staff at check in, 45 minute wait.Matthew B.
Customer service does not close work orders in time and we were questioned on a missing trailer. Now due to such, our work order shows a late return when infact was returned the same day within 3 hours. Never have any of these type of problems with other rental companies!Dioslen R.
Excelent Quick serviceMauro A.
As stated in my comments about the pick-up location, I returned the truck with the exact amount of gas it had when I picked it up. I had a picture showing that. But because the contract said the tank was completely full, They didn't want to consider the picture and all my explanation and charged my additional $25 for the difference.RODOLFO M.
I was very disappointed with the overall experience. Despite having everything pre-arranged AND speaking to a customer service rep prior to arriving to clarify my needs, the girl at the counter did not honor the online offer for a free month of storage unit with the truck rental. So I went elsewhere for my storage unit needs. You lost money and I lost respect for your company as a whole.Eileen F.
El cliente no dejó un comentario.Juan S.
The driver door had a sensor issue and the window was tough to roll down. Other than that everything was easyJeffrey M.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Juan M.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.Hailen B.
El cliente no dejó un comentario.Irvin V.
Sastified with serviceWalcott A.
Stop robbing people it's wrong we work hard for a living. To charge an additional $210 for services that were only $20 is wrong.Antoinett B.
Very smart business !!Rita B.
The front desk lady was very pleasant!Domingo B.
El cliente no dejó un comentario.Derrick S.
Cast of clowns. Possible Violation of fdupta laws. False billing, false representations. Stay away from these people.SAMUEL S.
Store is super big and well stock. Customer service is magnificent. Would highly recommend this place to everyone.Carlos V.
The U-Haul staff on site made sure that the trailer hook up was properly secured. The on site assistance was great!Manuel L.
One of the tires had a slow leak, which we had to stop and fill each day; also, there was a maximum speed of 75 mph that was not disclosed and which is dangerous because it makes passing difficult while trucks and larger vehicles are bearing down behind youDana D.
Easy and quick returnâ€¦very helpful employeeJosefina D.
El cliente no dejó un comentario.Javier G.
The lady who served me was excellentJay L.
Marsha and team were very professional with great customer service skills!Peter B.
Great service!Jack T.
El cliente no dejó un comentario.Martha M.
All the employees, I encountered were very professional. However I am still waiting a call from the owner as per customer service. Poor management. I took 2 stars for that reason. I had to drag my ass 10 miles to ask the employee behind the counter about my lost credit card & driver's license. He was courteous, went through the lost and found box twice & gave me the bad news, that they don't have my cards.Sagheer R.
El cliente no dejó un comentario.Jose A.
friendly & helpful staff.Eileen C.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Niusbel D.
In and out of store in 5 minutesâ€¦ 11 am Saturday oct 30â€¦ end of month no less â€¦ excellent service , top notch installation of trailer â€¦ 3 minutes to drop off later and only $25 â€¦ U-Haul has one great service center â€¦ congratsBenito P.
Excellent and very timely service. And very fairly priced!JULIA R.
When arriving at the location to pickup the keys through self service, a maintenance man told me I could not use my assigned truck due to a mileage issue. He told me to pick another and go inside to get the keys. However, with the self service there was supposed to be keys in the box for convenience. I was inside and waited in a line. One of the ladies was behind the desk but supposedly on break. The other was very kind and helpful. However, I was given the same truck the maintenance man told me not to take. It took thirty minutes to get the truck, and I expected it to be quicker given the self service option.Jacob B.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.Robert B.
Some of your staff in Miami need some more training.Kayla H. | Overall Experience
Awesome friendly and fast customer service.Paul B.
Great customer service and facility!ANED L.
The desk guy was polite and efficient. Jose Aviles, who did check out/check in was particularly helpful and courteous! GraciasPorter A.
muy costosoOscar F.
El cliente no dejó un comentario.Patrick O.
Staff was friendly and helpful with our experience. Uhaul is lucky to have the employees at this location.JEFFERY S.
Very helpful staff!MIMI K. | First Impressions
Your staff is friendly and helpful, but there's so much they can do if your system is broken. My U-box was a week late and it was "out in the ether" for that week. I had to move my move and re-schedule my other container move just because of this delay.JOSE O V.
Excellent attention and help to prepair my truck installing the hitch, put the Trailer on it and get ready to go.Daniel N.
El cliente no dejó un comentario.Luis S.
El cliente no dejó un comentario.SOL C. | Overall Experience
El cliente no dejó un comentario.Alejandro M.
Excellent customer service , the pick up and receiving was donde quicklyLuigi A.
El cliente no dejó un comentario.LUISSANTIAGO N. | Overall Experience
El cliente no dejó un comentario.eduardo R.
El cliente no dejó un comentario.gisela D.
Uhaul charged me 2 gallons of fuel per 8 miles of rental. What kind of mielage has a 10' Uhaul truck ?Juraj S.
Pickup and drop off made easy!Miguel V.
El cliente no dejó un comentario.Lourdes R.
Mr. Francisco Rojas, your employee, treat me at the time of returning the vehicle, excellent, fast, accurate, professionally. Very satisfy of he's expertise.Guy L.
El cliente no dejó un comentario.Seth K.
Employees very nice ,super service !!Patricia D.
I have rented a van from this location for about 25 years now, they are very reliable.LOIS R.
You had only one (1) employee receiving equipment returns and dispatching equipment rentals on the afternoon of Monday, October 11. There were more than 10 customers returning trucks, vans, trailers, etc. and another group wanting to take delivery of their reserved trucks and vans. The sole employee kept fidgeting with a malfunctioning bar code on some wooden box for over 45 minutes instead of postponing that and servicing the customers as well as clearing the grounds of equipment coming in and going out. The line of cars went around the block. I got there shortly after 4:30 pm and left at 6:15 pm and he had only taken care of two customers, the guy in front of me and myself. They were to close at 7:pm, but there was a long line of vehicles waiting to be attended to. This is not acceptable.fernando L.
El cliente no dejó un comentario.David Z. | First Impressions
El cliente no dejó un comentario.ANDREA S.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.JOHN H.
I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.Roxana C. | Overall Experience
Overall the customer service did there best. And I would use them again. But it seemed like they were a little under staff. They were busy today.Robert M.
My reservation for a van was at 16500 S. Dixie Highway for 2 PM. I had to drive 6 + miles to the location at 6701 S. Dixie Highway to rent a van because my reservation at the first location was not available. I incurred extra cost, extra time, and had to deal with a poor attitude from the employees at that location. I asked if I could rent a 10' truck, as there were 6 sitting outside and was told no. I will never use U-haul again, and will tell everyone I know about the poor experience I had.Josh R.
El cliente no dejó un comentario.SEBASTIAN M.
El cliente no dejó un comentario.Andre N.
El cliente no dejó un comentario.Ronald C.
Very goodKeldricks R.
Marcia the manager and all your employees are greatJorge R.
Great staff from the inside to the yard guys the place to go for rentals highly recommendManuel P.
Every other month I need to take some boxes to Fort Lauderdale. I usually do 2 trips on my car. It was my first time renting a van in order To save time. First thing, the person who handled the car to me was dirty, unkept. It was 8 AM i would kind of understand it was the case by the end of the day. Maybe is not his fault. He was polite and courteous though. I recommend you guys to give uniforms to your employees. Maybe you can have a changing room w a shower. I felt bad for the guy . The car look dirty and as I used a wipe to clean the wheel , it came out gray. The inside looked ok but not clean as well. I am. I don't have phobia to germs neither I am a picky cleaner. I have seen commercials of you guys and to be honest the pick up and drop of it the truck was an easy process but bellow what was expected. The experience as a whole, would have been better if it was clean. Plus the stirring wheel was not aligned but was ok.Rosa B.
Please for safety purposes Check tires. Almost lost control because one tires blow out while driving. Tske 3 hrs to someone replace that tire. The other 2 tires. I will NOT RECOMMEND KEEP RENT IT LIKE THAT. IT IS NOT SAFE ADVISE THE OTHER PLACE ALREADYEliluz Eugenia J.
Quick and efficient service staff is very knowledgeable and professionalEsther M.
Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!JOSE O. | Overall Experience
El cliente no dejó un comentario.TONY F. | First Impressions
El cliente no dejó un comentario.RICARDO Q.
El cliente no dejó un comentario.ANDRES V.
Had to wait in the full line for online pickupAngel C.
El cliente no dejó un comentario.Angela E.
El cliente no dejó un comentario.Leonardo G.
The service staff at the front counter were horrible. I did the option to do online pickup so all I needed was my key and the two staff completely ignored me another customer. We both politely said that we were there to get our keys and the counter staff did not even acknowledge our presence. When they finally did acknowledge us they were unprofessional.Carrie G.
El cliente no dejó un comentario.Luis R.
El cliente no dejó un comentario.Adner R.
Nice enough. Damage to wheel guard. A little dirty inside. But not terrible and expected.Matt P.
the front gomss were in very bad condition and did not fulfill their ptomeds of lowering me for delivery within the countyArmando L.
This location did not have the skip the line get the keys option as stated when reserving on the app. Had to stand in line to get them.Danette G.
El cliente no dejó un comentario.Carlos F.
El cliente no dejó un comentario.Jonathan B.
I rent pick up trucks from this location on a regular basis. I have never rented one that I did not have to clean the inside of the windshield so I could see while driving at night. The trucks are never cleaned. This truck stunk like sewage passenger seat was disgusting. They tried to cover it up with a spray instead of cleaning itFrederick B.
I don't like the fact that it's really not climate controlled. I didn't feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.Bryan F. | First Impressions
Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.Kendall G. | First Impressions
El cliente no dejó un comentario.Michael G. | Overall Experience
El cliente no dejó un comentario.emel y. | Overall Experience
El cliente no dejó un comentario.Tatiana M. | Overall Experience
El cliente no dejó un comentario.JOSE O. | First Impressions
El cliente no dejó un comentario.ANDRES G. | Overall Experience
Thanks for the great service.Drew H. | Online Move In
Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️ELIZABETH H. | First Impressions
manager doesn’t respondamy h. | Overall Experience
Amazing customer service i highly recommend.KAYLEY N. | First Impressions
parking infant of the store always full, at time with no beers, who is parking there?Giora I. | First Impressions
El cliente no dejó un comentario.Jiaxi L. | First Impressions
Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.Jenna P. | First Impressions
Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.NATHANIEL J. | First Impressions
The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!Todd R. | First Impressions
Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.VANESSA C. | First Impressions
Hacen muy mal su trabajoMILENA H. | First Impressions
El cliente no dejó un comentario.MAGDA E. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!