Customer Reviews for U-Haul Moving & Storage of Dade County

3,553 reviews

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St)

(305) 795-1170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Truck just a smell in it after it was cleaned

GIOVANNI B. 
Rating:
1.0

Hire better people and make Mrs lakisha the manager. And retrain willie who was the manager when I went he's very unprofessional and rude

ASHLEY R. 
Rating:
4.0

Friendly staff

Allan M. 
Rating:
3.0

Your customer service was very good, Ashley went above and beyond to care for each customer that came to her desk, this I experienced while waiting for her to get a response to and inquire as to why the truck I reserved was saying do not rent, with no obvious explanation as to why the system was telling her not to rent. She went out and checked it and came back and continued trying to figure out what was the problem and was not appreciative of the fact that someone had put that do-not rent in order to hold the vehicle for someone else, although it was reserved and I was not late. She was exceptional.

david C. 
Rating:
5.0

Customer did not leave a comment.

CARLO V. 
Rating:
5.0

The same thing everything was great and everyone was nice and friendly

ernest J. 
Rating:
3.0

Customer did not leave a comment.

Alexander H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JAN K. 
Rating:
3.0

This is fully functional typical U Haul location. On the positive side, I was very impressed with the quantity of the inventory

PHILIPPE A. 
Rating:
5.0

Customer did not leave a comment.

LASHIKA N. 
Rating:
5.0

Customer did not leave a comment.

Tremiel K. 
Rating:
5.0

Service was awesome . And I will return in the future.

JAMES S. 
Rating:
5.0

The smell Van was so bad and the fabrics seats was stain. The Custumer services was amazing very professional staff.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

EMIL L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

an employer at the location - to get my attention yelling on me from ca 25 ft he was so far that could not think was yelling on me -asking 7 times the same question and 7 times same answer-after his checking said he will print for me the receipt waited 40 min and he said I will receive an email -the truck interiors windshield stained with the spay to clean the dashboard

Luigi C. 
Rating:
2.0

Did not have an accurate inventory of their trailers. First trailer hooked up had a broken safety chain. People were nice but their yard was total chaos. The third trailer hooked up was finally OK. Lots of wasted time.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Tremiel K. 
Rating:
5.0

Nothing 👍

ANDRES A. 
Rating:
4.0

I Love the customer service.

SEDRICK D. 
Rating:
1.0

I was late 15 minutes. You had to charge me an extra day rental, this is awful.

Igor B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
4.0

Make sure when customers make reservation that their truck is available for them

Rozina L. 
Rating:
5.0

N/A Everything was great

KATHY S. 
Rating:
5.0

Tasha was excellent.

Donald P. 
Rating:
5.0

Easy access and professional services, love this place to my move needs, thank you.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

Jermaine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Claude G. 
Rating:
5.0

Customer did not leave a comment.

ANIVENS D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
2.0

I don't think anyone inspected it. First the inside was completely filled with empty beer bottles, trash, dirt, and sand. Second, and the most important was the brakes on the trailer were almost non existent. They didn't really help the trailer slow down. I nearly had a few accidents.

THOMAS J. 
Rating:
2.0

Personal was nice and listened to my problems with the trailer. However, the manager never got back to me despite my follow-ups.

Paul Frederic An M. 
Rating:
5.0

These guys work remarkable they were so timely on everything they were doing there

michael A. 
Rating:
5.0

Customer did not leave a comment.

Helen D. 
Rating:
1.0

terrible service. Extremely disappointed

ARIE H. 
Rating:
5.0

Nothing so far

Aurilien J. 
Rating:
1.0

They v

WENDELL M. 
Rating:
5.0

Thank you for the roadside assistance on the blown out trailer tire. It was very well handled.

HEIKO D. 
Rating:
5.0

Customer did not leave a comment.

Andrios R. 
Rating:
4.0

Customer did not leave a comment.

Tarakesha P. 
Rating:
1.0

I have rented from this location mini mini times very few times have I had problems but yesterday the truck had a broken ramp and the lock was very difficult I had to drive back to the location twice because no one answered the phone or I was on hold on the corporate telephone number for too long one time my phone died I was on the hold so long I took screenshots of that I expect them to give me the rental for free after everything I went through yesterday I lost a lot of time it was a very big hassle and I'm extremely unhappy with the way it went down

IRA D. 
Rating:
4.0

Little Waite but all around Was ok

RAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

IESHA J. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
1.0

Equipment was returned 3 days ago and I still be bill day after day for the rent of this equipment…

EDGAR G. 
Rating:
3.0

Good service! But I couldn't find the car I was looking in a uhaul local closer to my home. I have to travel several miles to find the right size. That was the only bad thing of my experience. The other was great!

javier M. 
Rating:
5.0

👍

Renis M. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Camilo D. 
Rating:
1.0

Customer service was very bad. For 5 hours of use of the trailer they charged me $ 64.00 for 2 days The trailer inside was dirty and the employee was very rude and unpleasant and she gave me the wrong information The employees who delivered the trailer to me were unpleasant I will never recommend uhaul in that location

Marco C. 
Rating:
1.0

Bad service

NURIA H. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
4.0

Trailer had brake issues, safety hook missing, trailer cable bad blew fuses in my car due to a short in the cable.

SHAWN W. 
Rating:
3.0

The guy who recibes the truck is very rude

DUGLAS P. 
Rating:
1.0

The rental was very dirty inside. It felt like a poor person slept or lived in the truck. It smelled like weed and the customer service was ghetto. But as many people said , since I went to the area or location for service- that is what I will get. It s just a shame!

SILFISE G. 
Rating:
5.0

Everyone was very friendly and helpful, and the whole process was a breeze. I will definitely use them again!

Justin L. 
Rating:
3.0

Customer did not leave a comment.

LOUIS N. 
Rating:
3.0

Customer did not leave a comment.

Brendalee R. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
5.0

Keep up good customer service

LINDA S. 
Rating:
5.0

From check in to return I had a GREAT experience and if needed will use this location again

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

LACRESHA F. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
1.0

never have equipment clean aup, allways charge double rate and then need to make a complaint

MARCELO A. 
Rating:
5.0

Very easy drop off and helpful people at this site.

John H. 
Rating:
5.0

Im still having a trouble because when I picked up the van it showed less miles that really had and I was charged for those miles I didn't drive I want my money back

KADIR S. 
Rating:
5.0

The staff was really great! Everyone was so friendly and works hard. But you charge them too much for lost cell phones. Give them a break!

JACOB G. 
Rating:
1.0

I need someone to contact me. My experience was absolutely horrible.

Brooke K. 
Rating:
5.0

Customer did not leave a comment.

EMMANUELE J. 
Rating:
5.0

Customer did not leave a comment.

CARNOLD C. 
Rating:
4.0

Never recommending uhaul and will review legal options for the nightmare you put me through

Alfonso C. 
Rating:
5.0

Nothing

OSCAR ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Great and fast service

Jacky M. 
Rating:
5.0

Customer did not leave a comment.

Angelo C. 
Rating:
5.0

Customer did not leave a comment.

Yasel R. 
Rating:
5.0

Customer did not leave a comment.

JEFFRI P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

HANS M. 
Rating:
5.0

Customer did not leave a comment.

ERVIN G. 
Rating:
5.0

Nothing

David D. 
Rating:
3.0

It wasn't the location's fault. I reserved a 6X12 trailer at another location, I received a call from Uhaul sending me to this location instead, and this location did not have the 6X12 either. It completely messed up my plans.

Pablo B. 
Rating:
5.0

Please get input and listen to the employees that do the day to operations.

DARRYL I. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
5.0

I went online and reserve a tow dolly, but i forgot to choose a different drop off location. When i was ready to return I noticed the same address as pickup. So i called and tejy told me they could not help me … that what i choose and that is what it is. Awful customer service. They never gave me options!!!….at the end they told me :”if we can do something it will cost you money… up to $1000!!… maybe i dont know” “ you should have thought about it from the beggining” So rude. Awfull customer service…

Stephan S. 
Rating:
5.0

NOt. much to comment... just drop of the unit

Jose R. 
Rating:
4.0

they give the car with no gas and the person mark that has gas. I take pic that day the car was on empty.

DEXTER P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA S. 
Rating:
5.0

Don't charge for mileage it should be unlimited mileage should be free

TREMIEL K. 
Rating:
5.0

No change you're doing a great job

LAZARO M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO T. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO V. 
Rating:
5.0

Everything was perfect

GEORGE W. 
Rating:
5.0

Good services

Wander U. 
Rating:
5.0

Customer did not leave a comment.

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
4.0

This location exceeded expectations. The workers were extra kind, courteous, & and competent. They made me laugh and feel comfortable at every moment during the retal process. Wha ta go! Yo hoo!

JASON G. 
Rating:
2.0

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it's perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That's a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Victor G.  |  Overall Experience 
Rating:
2.0

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

reinaldo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN O. 
Rating:
5.0

Customer did not leave a comment.

Latoya H. 
Rating:
5.0

The staff is friendly and extremey helpful. They also acknowledged that the trucks have alignment issues.

Shahab S. 
Rating:
3.0

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Alfred M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred P.  |  Overall Experience 
Rating:
3.0

Enable elevators for the 2nd floor

PEDROJ V.  |  First Impressions 
Rating:
5.0

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

EUGENE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARRELL D.  |  First Impressions 
Rating:
5.0

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Jessica F.  |  First Impressions 
Rating:
4.0

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Latribia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S.  |  First Impressions 
Rating:
5.0

They went above and beyond to help us get our belongings into storage.

Jacquelyn E.  |  First Impressions 
No reviews have been submitted for this location.

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