Customer Reviews for U-Haul Moving & Storage of Dade County

3,936 comentarios

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St)

(305) 795-1170

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This location at 54 street and 7 avenue has been the best location I have been renting from uhaul fro so many years and the employees there ande super friendly from the people at the counter to the guys outside from now on I'm only coming to this location

DOUGLAS Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floricendia P. 
Clasificación:
5.0

Merrill (yard Forman) was absolutely fantastic. Helpful and kind. Working alone (as others were not there on time). I wish I had given him a tip. Please check on him. He is hurting from debilitating arthritis and sciatica. What a great man. Thank you

SAM B. 
Clasificación:
2.0

Train the staff is rude.

Yosvani R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXIMILIANO A. 
Clasificación:
5.0

Fast and service

Mauro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE W. 
Clasificación:
5.0

Nothing. At the office I was received by a very knowledgeable lady and very kind. Had a great experience. Thank you a lot

Ernesto C. 
Clasificación:
3.0

Great efficient and moving well, kind of surprised when the employee asked me behind my truck while unloading the trailer. Would you like to leave a tip? Typically there's a jar or sign, felt a little obligated at that point. Otherwise facility was nice restrooms were clean.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

natalio M. 
Clasificación:
3.0

Good day to whomever is reading this review/comment. First and foremost I would recommend a new "General Manger"!! That would be a starting factor for me, because Willie Shine is very unprofessional, confrontational, curt, very disrespect and a slick mouth individual.. Willie Shine needs to take a customer service refresher course on how to interact/ deal with the public when faced with facts. At the end of the day remember, remember how you treat someone you never know who that person is or who they may work for. You never know Willie Shine who you may be entertaining, just maybe one of "GOD" angels. Willie Shine next time think before you speak or spared/ project your negative energy towards anyone else. sincerely, CoCo.

Sheila J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolina R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luiz R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayda P. 
Clasificación:
5.0

This location used to be very unorganized but now it is on top of my list. very organized and clean, will definitely recommend to everyone.

David N. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry W. 
Clasificación:
3.0

There were cockroaches crawling around the front seat!!!!

Tehilla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERWIN P. 
Clasificación:
5.0

When we do reservations have the truck for the client I reserve 26 feet and I end up with a 20 feet truck which cost me more because everything didn't fit on one trip

Joel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar C. 
Clasificación:
5.0

Mr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.

Felicia D.  |  First Impressions 
Clasificación:
1.0

They charged me for fuel even though I returned the truck with more gasoline than what was delivered to me.

Federico P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol J. 
Clasificación:
3.0

I made a reservation for the trailer but when I reached there they said they don't have the trailer and they send me to the main store they said you can find it there. And I went to the main store and they also said they don't have a trailer too and I got another thing which actually I don't want it.

Gizem C. 
Clasificación:
5.0

Great service great attitude

DANIEL S. 
Clasificación:
5.0

Staff was very helpful and friendly.

stephanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siver S. 
Clasificación:
5.0

Nothing can be improved. I experienced excellent customers service at this location.

Oshea C. 
Clasificación:
5.0

The staff was really helpful . management went above and beyond to ensure my experience was great.

Sandra B. 
Clasificación:
5.0

Excellent Service was provided by this location!

GUILLERMO C. 
Clasificación:
5.0

The folks at this location did great. I truck we reserved was not available as it was late to come back. They sprung into action to prep a van instead and no problems. They guys there were also great help with our U-Box and organizing getting that sorted.

BRIANLEWIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete L. 
Clasificación:
5.0

My experience on uhaul at 5341 NW 7th Ave was amazing from the pick up to the return however before going there I went to the uhaul located at 2460 nw 36th st and my experience was terrible, a young girl with headphones and with her phone at the front desk very interested in whatever she was doing but her job, I couldnt rent the trailer there because the two trailers they had their lights didnt work and they blame it on my truck, then I went to the location at 54th st and they help me and everything was great…. but the employees at the 36th st location were no good or help at all

Evelio L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Pickup truck uhaul is very good nice. I like it. Because uhaul is trust. That's better.

Antoine M. 
Clasificación:
4.0

Well equipped location, and the only close by with a car hauler trailer

Robert K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA P. 
Clasificación:
5.0

One word, “Awesome”. Store was very clean and smelled like fresh blueberry pie on a summer day. The amazing staff Wilnesha Shine and GM Willie greeted me upon arrival and maintained large smiles throughout the process. Dispatch was the fastest I ever received from any store on earth! Truck was an updated model and drove like a well oiled machine. Absolutely no complaints, would go back everyday if I needed a truck. Return was a breeze.

M C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ayanna W. 
Clasificación:
5.0

One of the best locations. Car battery needed to be jacked and they quickly help save the day.

Anita O. 
Clasificación:
5.0

We had an issue that no other location was able to solve for us, or the corporate. Spoke to the manager at the store where we rented it from. Willy was a delight, understanding and helpful. Something the other locations we called locally were not. It was a pleasure renting from this store.

Simon B. 
Clasificación:
5.0

La persona que me atendio excelente, la señora de la caja, felicitaciones

Gledis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

andres A. 
Clasificación:
4.0

El cliente no dejó un comentario.

NaaAdjeley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liorge H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christhian S. 
Clasificación:
3.0

Manager was rude and put training his new employee over customer service. 2 available counter employees but instead created a line of 5 customers.

Kristina V. 
Clasificación:
2.0

El cliente no dejó un comentario.

wanda S. 
Clasificación:
5.0

Staff is very knowledgeable when asked about certain services

PHILLIP J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reynaldo C. 
Clasificación:
3.0

El cliente no dejó un comentario.

theresa b.  |  First Impressions 
Clasificación:
5.0

Great customer service. Very friendly staff.

Fabrice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia C. 
Clasificación:
5.0

Customers service was great employees were very nice and helpful I recommended anyone to visit this .

Kimberly T.  |  First Impressions 
Clasificación:
3.0

Train employees better! Seemed to have attitudes by the way they look at you and not greet you!

Warner S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos J. 
Clasificación:
4.0

Everything went smooth. Thank you!

Erik P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
5.0

I love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.

karensky m.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

PENIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

Amazing staff from pick up to drop off

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

The people were very nice 👍🏼

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt D. 
Clasificación:
1.0

Cockroach and mice infestation inside a climate controlled facility!!! Since it's under new management I suspect it'll greatly improve. Let's hope for the best!!!' I lost a lot of irreplaceable items

mara p.  |  Overall Experience 
Clasificación:
1.0

The rental truck smelled of cigarettes. The TPMS indicator light was flashing on and off. There was extensive cosmetic damage on the truck that did not have uhaul inspection stickers on it. I had my employee drop the truck off and the uhaul employee checking in the vehicle was ranting about "What happened to the hub cap!?!?" I'm sorry but if you did post rental vehicle inspections and had notes you would have realized someone had a flat and changed the tire out. We have a corporate account, we respect our rental vehicles, we like the last minute service uhaul can provide. I hate being nickel-and-dimed by incompetent employees who fail to realize we rent these vehicles for work! Please do not treat us like children.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfredo I. 
Clasificación:
1.0

General manager n he's team very unprofessional no wearing the right uniforms no name tag very rude Need more training to the staff besides the location all around was nice n clean

Rene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
3.0

I was locked out of truck and no help you want to charge me 175.00 to unlock truck and for the past 10yrs I have rented U-Haul that's a shame so now I'll think twice

RAUL R. 
Clasificación:
2.0

Truck is old, it shook the whole ride.

VANITE J. 
Clasificación:
2.0

Long wait times, no urgency, non chalant attitudes

Shirley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Staff was great!

Denise G. 
Clasificación:
5.0

To show and teach new unexperienced customers how to drive a uhaul truck

Raciel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

indira C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
3.0

Staff in not very helpful

JONATHAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz A. 
Clasificación:
3.0

I need help some one at that store is charging my credit card over and over again please contact me 954-687-8632 please

georgetta O. 
Clasificación:
1.0

Full of cockroaches 🪳. Infested a lot of my thing that I had to throw out.

MATEO N.  |  Overall Experience 
Clasificación:
5.0

Very cooperative and very virtuous

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERTON J. 
Clasificación:
3.0

El cliente no dejó un comentario.

katlyn P. 
Clasificación:
5.0

Excelente services

CLARITZA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tremiel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORIAN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dhenecia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawntrell g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Corbin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aliany M. 
Clasificación:
1.0

Customer service experience was very poor and unorganized. Will never get a reservation again.

Cherryle E. 
Clasificación:
3.0

Most of the staff is rude or not knowledgeable. One lady (didn't get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.

Steven R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marios R. 
Clasificación:
3.0

Your Miami Crew is Rude and obnoxious the Perrine Location is same. You need to give them some training or retraining in customer relations. I won't rent again unless I have no choice at all. Uhaul is last resort for my needs. Very rude employees.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivain P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  First Impressions 
Clasificación:
5.0

Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.

Latribia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gaea europia r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thierry D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

willie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFRI P.  |  Overall Experience 
Clasificación:
2.0

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it's perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That's a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Victor G.  |  Overall Experience 
Clasificación:
2.0

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

reinaldo G.  |  First Impressions 
Clasificación:
3.0

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Alfred M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred P.  |  Overall Experience 
Clasificación:
3.0

Enable elevators for the 2nd floor

PEDROJ V.  |  First Impressions 
Clasificación:
5.0

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

EUGENE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TARRELL D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANA H.  |  Overall Experience 
Clasificación:
5.0

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Jessica F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kingtrawn b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kingshinika M.  |  Overall Experience 
Clasificación:
4.0

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Latribia H.  |  First Impressions 
Clasificación:
2.0

First time renting from self storage and my husband's leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

JOVIANE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA S.  |  First Impressions 
Clasificación:
5.0

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

KARLA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edna t.  |  First Impressions 
Clasificación:
2.0

The rental unit size provided was not the rental unit size contracted for.

alina k.  |  First Impressions 
Clasificación:
5.0

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

KARLA B.  |  First Impressions 
Clasificación:
5.0

Thank for all your help during this time.

WALQUIRIA F.  |  Overall Experience 
Clasificación:
5.0

Friendly, fast service!!!

Grainne B.  |  Overall Experience 
Clasificación:
4.0

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn't do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn't even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

MANUEL SYLVESTER M.  |  First Impressions 
Clasificación:
3.0

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Sheronda M.  |  Overall Experience 
Clasificación:
1.0

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Brice L.  |  Overall Experience 
Clasificación:
1.0

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Dino F.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Lewis W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

MARINA M.  |  Overall Experience 
Clasificación:
5.0

This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero

Hernando F.  |  Overall Experience 
Clasificación:
4.0

Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.

MYRA H.  |  Overall Experience 
Clasificación:
4.0

Good service; even on the phone.

idella p.  |  Overall Experience 
Clasificación:
2.0

When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.

jacqueline p.  |  Overall Experience 
Clasificación:
3.0

Not bad

Alexa A.  |  First Impressions 
Clasificación:
5.0

Once I needed to go later than 7 pm but it was closed

DANIEL T.  |  Overall Experience 
Clasificación:
3.0

Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving

Denise W.  |  First Impressions 
Clasificación:
5.0

They went above and beyond to help us get our belongings into storage.

Jacquelyn E.  |  First Impressions 
Clasificación:
5.0

Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.

Hazel C.  |  Overall Experience 
Clasificación:
5.0

A great way to store things. Really happy with Uhual.

David D.  |  Overall Experience 
Clasificación:
1.0

Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one

Adam D.  |  Overall Experience 
Clasificación:
3.0

This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon

Andrew D.  |  Overall Experience 
Clasificación:
4.0

The your policy's for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.

samantha h.  |  Overall Experience 
Clasificación:
1.0

This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...

PETER J.  |  Overall Experience 
Clasificación:
5.0

tks , the best staff

Jose B.  |  Overall Experience 
Clasificación:
5.0

The location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.

Wayne J.  |  Overall Experience 
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