Customer Reviews for U-Haul Moving & Storage of Dade County

Rating:

5.0

Excellent experience

Rating:

5.0

The whole staff was very kind and very helpful.

Rating:

1.0

They over charged me because I had to return the u-haul in town.

Rating:

5.0

The staff was great and helpful moving in and moving out of the storage thank you kindly once again.

Rating:

1.0

I haven't received my money back on my card yet I pay with a different card

Rating:

5.0

Nice service

Rating:

4.0

I went back to use restroom and could not get in deny access.

Rating:

4.0

Make sure the trucks are service the engine light was on and the truck was dragging like it wanted to cut off

Rating:

5.0

All of the staff were very friendly and kind.

Rating:

5.0

Great service, quick, friendly, attentive, and knowledgeable. 5 STARS

Rating:

5.0

I don't remember the name of that wonderful lady that had helped me today this morning But I remember she was very kind and caring, and she had gold teeth. ..for sure I will come back to this location if I ever need to rent another U-Haul again. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Good Place. People there working good. I get truck very clean. On time. I coming back again soon.

Rating:

3.0

The U haul app need a serious overhaul regarding reservations: If you cancel a reservation, one should be able to easily change the date without having to reenter all your info. In the end, I had to call a representative. For this portion of the app I give 1 star. Mike

Rating:

5.0

rar door on the trailer was stuck oopen had to use prybar at come to close. reported it

Rating:

5.0

Very good service and fast

Rating:

5.0

the service was great and very helpful the sales associate that help me was above and beoned thank you

Rating:

3.0

It allowed me to sign up for pick up at 7am but when I got there it said I need to wait until the office opens. I already completed the remote pickup process by submitting my license. I had to go home and go back to the location at 9am. Truck was pretty beat up and old. Interior was not clean. I home U-Haul steps up their game.

Rating:

5.0

Keep doing what your doing. Efficient friendly showed appreciation for business. no one is having fun during the rush of moving definitely made for a nice experience in such hectic times . Thank you

Rating:

5.0

T

Rating:

2.0

truck was dirty inside and out, visors were broken, side mirrors were not usable, tires needed air- air pressure light was on when i received the truck

Rating:

5.0

Recently, I had the pleasure of dealing with the manager of this storage facility, and I must commend the exemplary service provided. Their commitment to ensuring customer satisfaction is evident in every interaction. They went above and beyond, not just to meet, but to exceed my expectations. In a world where adequate service is often the norm, it's refreshing to encounter someone who truly understands the essence of outstanding customer service. I wholeheartedly recommend this facility to anyone in need, and my sincere gratitude to the manager for making my experience seamless and memorable. Thank you Willie

Rating:

5.0

Excellent staff!

Rating:

5.0

All good

Rating:

5.0

Great staff - super helpful. With extra eyes I was able to unload car in no time and get the trailer backed into a spot. They were great in June 2023 too when I rented a trailer going north.

Rating:

1.0

Management Manager 5341 Ne 7th Ave is an unpleasant person

Rating:

4.0

The staff was very professional and excellent custom service. I will not hesitate use that location in the future.

Rating:

2.0

Truck almost didn't start a few times. Truck wasn't there when I got there had to be sent to another location. It was a bad experience!

Rating:

4.0

Everyone was very polite and organized. The truck I reserved a couple of weeks earlier was not available, and I had to take a larger, less convenient and more expensive truck. No discount was offered. The truck had over 100,000 miles and was really beat up.

Rating:

1.0

I had an appointment for 9am I showed up at 8:50am, they didn't take my car in before 9:40am it took them over 3 hours to finish the job! Took my car drove another U-Haul location to take the trailer I booked and guess what my brake lights are not working!! I'm still in that location right now waiting for them to fix the issue, they made me wait over 3 hours and didn't even finish the job right! Still couldn't take the trailer, supposed to leave on my way today but i don't see that happening anymore, I lost all my day because of this problem, I want someone take the responsibility for this issue

Rating:

5.0

Great service from the team. Thanks

Rating:

1.0

We reserve the biggest truck (26') and when in the Location the Customer Service personal advise us without permission on taking a smaller truck because we live in a “2 bedroom apt”. She offered the one of 20' but as there were no availability because they were broken, they gave us the on of 16'. This impacted on our moving not only harming our moving but making us spend more money in gas, uhaul, and other expenses. At last, as we did not get to deliver the truck back before closing, we weren't permitted to deliver in another location, generating us expensing more money on parking, and with the risks that thay imply. We felt scammed by uhual, we are very dissatisfied and won't choose it again. We expect an answer and compensation for this.

Rating:

5.0

Great customer service, support, attentive, answered all my questions. Provided future questions and answers on my next visit. I will recommend family and friends. Thank you. You were awesome 💯💯💯💯

Rating:

5.0

The only problem was that the rental smelled like cigarettes

Rating:

4.0

The truck smelled like sweat. Windshield was dirty. The employees are cool

Rating:

5.0

Love you

Rating:

1.0

Charging me for fuel when I have photo proof I filled to the same place!!!! And nobody is working with me to refund that

Rating:

3.0

Having the container ready for access at the designated time agreed upon.

Rating:

5.0

everything was great. the employees went above & beyond!! will definitely be returning to this location!

Rating:

5.0

I had the best experience at this Uhaul location. The staff was friendly and I will definitely recommend this location!

Rating:

5.0

They took very good care of me. They also switched out the truck for me and gave me a new truck. Thank you so much

Rating:

5.0

Excellent staff an excellent quality work

Rating:

2.0

As I was walking in my reservation was being given to someone else and I was without a truck

Rating:

1.0

Broken vehicle 83k miles Broken brakes Absolutely unsafe to drive over 30mph

Rating:

5.0

The entire staff at this location was extremely friendly and helpful. This is by far the best customer service I've experienced in all of my years dealing with varying storage service facilities. I stored a couple of vending machines that I pulled from locations in my UBox and needed access to them several times weekly as they were on sale and potential buyers were interested in seeing the machines prior to making any purchases. The manager Willie ensured the UBox was accessible each time I'd call (24 hours in advance) and the staff their was beyond willing to lend me a helping hand when loading and unloading each vending machines (I am a 5'3, 135lbs woman). Terrance, Erica (I believe she's a manger too), and Crystal all provided me with the necessary assistance with my UBox unit. Terrance even lend an extra hand in helping me unload and load the vending machines several times. All in all, I am thoroughly satisfied with my experience with this staff at this Uhual location. It is obvious their manager Willie is doing the work in leading these amazing team. Thank you!

Rating:

5.0

Great people at this location thanks sooooo much for having great workers

Rating:

5.0

Katina was amazing. Super patient and kind. She servinggg she was giving honey!

Rating:

5.0

Service excellent

Rating:

5.0

Everything was fine also the staff was very friendly and helpful

Rating:

5.0

Everything was good 👍

Rating:

5.0

The truck AC was not working, needs to be fixed before renting , summer heat is brutal, very difficult especially when doing labor and unable to cool off between trips

Rating:

5.0

Attention to whom this may concern I am very big on customer service and the employees at 5341 NW 7TH gives great customer service at all times. A big thanks goes out to Mr. Willie and his staff. Thank you, Be Blessed

Rating:

5.0

The customer representative was very professional, friendly and very helpful! I’ve got service at location prior and it wasn’t pleasant, but this Customer Representative and entire staff was wonderful.

Rating:

5.0

Mr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.

Rating:

5.0

Customers service was great employees were very nice and helpful I recommended anyone to visit this .

Rating:

5.0

I love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.

Rating:

1.0

Cockroach and mice infestation inside a climate controlled facility!!! Since it’s under new management I suspect it’ll greatly improve. Let’s hope for the best!!!’ I lost a lot of irreplaceable items

Rating:

1.0

Full of cockroaches 🪳. Infested a lot of my thing that I had to throw out.

Rating:

3.0

Most of the staff is rude or not knowledgeable. One lady (didn’t get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.

Rating:

5.0

Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.

Rating:

2.0

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it’s perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That’s a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Rating:

2.0

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

Rating:

3.0

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Rating:

3.0

Enable elevators for the 2nd floor

Rating:

5.0

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

Rating:

5.0

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Rating:

4.0

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Rating:

2.0

First time renting from self storage and my husband’s leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

Rating:

5.0

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

Rating:

2.0

The rental unit size provided was not the rental unit size contracted for.

Rating:

5.0

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

Rating:

5.0

Thank for all your help during this time.

Rating:

5.0

Friendly, fast service!!!

Rating:

4.0

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn’t do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn’t even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

Rating:

3.0

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Rating:

1.0

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Rating:

1.0

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Rating:

4.0

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Rating:

5.0

This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero

Rating:

4.0

Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.

Rating:

4.0

Good service; even on the phone.

Rating:

2.0

When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.

Rating:

3.0

Not bad

Rating:

5.0

Once I needed to go later than 7 pm but it was closed

Rating:

3.0

Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving

Rating:

5.0

They went above and beyond to help us get our belongings into storage.

Rating:

5.0

Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.

Rating:

5.0

A great way to store things. Really happy with Uhual.

Rating:

1.0

Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one

Rating:

3.0

This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon

Rating:

4.0

The your policy’s for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.

Rating:

1.0

This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...

Rating:

5.0

tks , the best staff