Most of the staff is rude or not knowledgeable. One lady (didn't get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.
Steven R. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Dade County
Testimonials From Recent Customers
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Your Miami Crew is Rude and obnoxious the Perrine Location is same. You need to give them some training or retraining in customer relations. I won't rent again unless I have no choice at all. Uhaul is last resort for my needs. Very rude employees.
STEPHEN C.The staff was very helpful and friendly.
Sergi o E.Make sure the Gas level is on the right mark they say it on full when it just pass 3/4 full the questions is who it help not u haul and not me
thomas G.Overall experience is pretty for the location was average and the equipment the tire blew My reservation was canceled multiple times this experience was pretty frustrating in the middle of a move
ERICA J.The workers need to be more professional. The trucks some of them needs to be updated.
Wayne J.Sorry UHaul, you missed the mark... again. I had a "guaranteed" reservation the day prior (Saturday). When I showed up to pick up my van, I was told there were none left. I had to go through the whole gymnastics of calling Uhaul traffic to get my $50 apology and another guaranteed booking for the following day. I showed up on Sunday, there was only one poor soul attending a line of about 10 frustrated customers - She was working through it as fast as possible, yet, it still took us at least 35 minutes to get through to her. The van we picked up had less that 1/8th of a gas tank, barely enough get me to the closest gas station. A part from all of that, everything worked out OK, we returned the van exactly on time, clean and with more gas than we started with. Overall, this was a rather poor experience from a company we've learned to expect just as much.
Thomas D.Rented a truck there brought it back and there was no one there to check the truck back in. I got there at 11 am they charged me until 1130am. I used 7 miles and brought truck back with required gas. I had to take the keys inside and leave them with someone. So I was charged another half hour of time I didn't use. Not good.
Darrell M.The app is a terrible waste of time. You still have to go inside and depend on staff to verify etc in their computers and staff required that I select “I have my key†before she would give it to me. I debated that with her and she would not oblige. The app process saves no time and gives “time out†error messages. It's a mess. It's just not worth the trouble and after using it twice at this location I will not use the app again. . Also still upset they charged me $25 last time to fold two blankets instead of telling me when they were receiving the truck. No one e we responded to my enquiries as they said the supervisor would return my call. Never did.
Geoffrey B.Smooth.
Luis L.Good!!!!
JOSE C.Just needed more time one day free for customers
Percival M.The particular customer service rep who handled my rental pickup was outstanding - polite professional and fast while working under pressure. Best experience I've ever had with a uhaul employee.
Adam D.Quick drop off for a 4x8 trailer. No issues.
MICHAEL S.I have rented U-Haul‘s at least 90 to 100 times in my life. This location had the nicest staff polite and welcoming it was clean well air-conditioned the equipment was nice and when I returned my trailer she went above and beyond on friendship and personability I would certainly go back to this location again versus others in Miami. Because really I just rented one from a downtown location and the female employee was such a rude person. I will travel the extra miles just to go back to this location because the staff was so nice
Charles H.Trailer had a lock on the door that I had to return to the location to have the lock cut off.
Raymond B.Super fast service
REYNIER M.Lazy, robotic and distespectful
Mark B.We had such a horrible experience with your Miami Gardens location and this location saved us the day of our move. Additionally the day of our move our cargo trailer that we reserved suddenly wasn't available. Uhaul confirmed our reservation the night before and then when we arrived they didn't have the trailer size we needed and reserved. If it wasn't for the owner of this location -Willie we would've really been stuck. He also fixed the installation that was done wrong in Miami Gardens.
RILEY L.Helpful, communicated and easy
Corey N.Great staff good attitudes
ANTHONY J.Well the car smells poop. So just please try to keep clean the trucks
laura O.Do not ever book Movinghelp through UHaul over the phone. I had to do this twice on two seperate days and somehow my order never went through once. I ended up having to pay double the original cost after I booked moving assistance myself through Movinghelpe.com. I thought being on the phone with Uhaul about my Ubox and booking moving assistance was convenient but literally 8+ hours on the phone and multiple days on the phone, that was NOT worth it. Book through movinghelp.com yourself (still owned by Uhaul) or book through a different provider. Save your time, time is money.
Pablo Q.We had reserved it for 12 noon and they didn't have the truck until 5 pm
marylin D.This is the worst experience ever since 7am going back in for to get a truck that I have reserved for 1 week the day show up and they don't have the truck then send me to another location either no truck for me send me back to another location when I get there was the original location magically now they have a truck at 9am now you key charging my card 🤔🤔🤔
Joel A.The van that I rented was infested with roaches when I requested a new vehicle there were none available as it was a Saturday and I know it's a very busy moving day. The general manager was no help and the customer service agents were trying to do their best but there were no vehicles available eligible the van was so infested with roaches one of them ended up crawling on me while I was driving I have pictures and videos and have disputed this charge with my banking institution.
melissa Z.Everything is good, thanks
LARRY E.Very quick and easy return.
Michael G.The staff was very friendly, and everything went smoothly.
Larry N.Great service manager and staff were outstanding
Alvin S.They forced me to pay for insurance that I said I didn't need and didn't want to pay for. But they told me that without insurance I couldn't take the pickup truck.
Cesar M.The staff was friendly however the gentleman that attached the trailer to my vehicle did not tighten the knob. He said I was all set and I drove off. A half mile from the facility the trailer detached and bounced along the pavement. Luckily the safety chains did their job and no other vehicles were impacted. I had to pull over into the center lane and reattach it to my hitch. That's when I realized is was not locked down properly. The wiring harness for the trailer lights was cut during the incident. I managed to splice the wires together but the left blinker/tail light would not work. I think my adapter was damaged too. I was in a hurry to get my son moved out of his apartment and didn't have time to go back to the UHaul location.
David N.The lady at the front was knowledgeable and very helpful and friendly.
Sean P.The guy who did my check out was super friendly and despite it being painfully hot still was eager to chat and make sure everything was set
Alexa M.My last two rentals I was accused/asked of having equipment I never received i.e, dolly, on my last rental. The rental before, I had a van and I was charged for not putting fuel back in the van although I put the gas back in that I used and returned exactly how I received it. It was a big mess, u was charged AND my mother credit card was charged. Ultimately things were resolved but it shouldn't have happened and my mother's credit card shouldn't been asked for any potential charges either legit or otherwise.
Djarkarta H.While staff was friendly and helpful many of them gave wrong or incomplete information at every step of the way. When I initially booked I was told I could get my pod delivered on a Saturday which I was only told was not true the day before the scheduled delivery. I called to see if my box was shipped and was told “yes†only to receive a text a few hours later saying that shipment had been delayed. I was also told that I would have my box delivered to the final destination at 11 and had to wait two hours after being told that the driver was on his way from a close by destination. It felt like every step along the way there was poor communication and mistakes made.
Megan M.Great overall location with fantastic service. The staff goes above and beyond to be accommodating.
Edgar C.The location is questionable. However the 24/7 service and the availability is very convenient
Karina V.I took a picture of the mileage and the gas gauge before I left . I ended up putting more gas than what I started with. The woman tried to tell me that I did not return the gas back at the same level and I would have to pay cash. When I showed her the picture she changed her mind
HAROLD L.Jose was wonderful, explained the installation process very well and gave very useful advice for my first towing trip. Recommended for sure. ¡Gracias!
Anna W.Clean/detail the interior of the truck..food crumbs and debris from previous renters left behind. Lift the car trailer off the ground higher, it was scraping the concrete.
Obinna N.Nothing to improve, everything was clean and perfect.
Schantel M.Everything was good
Artis P.N/a
Nelcie E.N/C
MILDRED B.Nothing has to be done, keep up the great customer service 👍🏿
ALIX J.Good job
James J.lovely people and talkative.
Gareth M.Everything was very professional
Ernesto O.Customer service was excellent. Fast and friendly, always come here when I need to rent a truck . Keep up the good work
James S.I don't know. I had a very good experience. With the use of my mobile phone, I was literally out of the U Haul store in minutes.
Luten T.Everything was great
Dennis J.I cannot stand the new procedure to go on line and add the mileage then gas. We have been renting forever and realize put gas before parking..
THERESA P.Utilize space better. They were very courteous and polite. They were very hard working gentlemen. The only thing we noticed was they didn't load items in an efficient order so there was a lot of holes that could have been filled better.
JUSTICE M.Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.
Latribia H. | Overall ExperienceMy storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it's perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That's a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.
Victor G. | Overall ExperienceMe mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.
reinaldo G. | First ImpressionsIt has no elevateor inside to move faster i have to carry heavy bag to the ground floor
Alfred M. | Overall ExperienceEnable elevators for the 2nd floor
PEDROJ V. | First ImpressionsUhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky
EUGENE K. | Overall ExperienceWillie and his crew were extremely helpful and polite. Would recommend them highly!
Jessica F. | First ImpressionsThere was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.
Latribia H. | First ImpressionsFirst time renting from self storage and my husband's leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.
JOVIANE M. | First ImpressionsThe manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!
KARLA B. | Overall ExperienceThe rental unit size provided was not the rental unit size contracted for.
alina k. | First ImpressionsVery good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!
KARLA B. | First ImpressionsThank for all your help during this time.
WALQUIRIA F. | Overall ExperienceFriendly, fast service!!!
Grainne B. | Overall ExperienceThe staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn't do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn't even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.
MANUEL SYLVESTER M. | First ImpressionsMy storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!
Sheronda M. | Overall ExperienceStaff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.
Brice L. | Overall ExperienceBad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.
Dino F. | Overall ExperienceMy only complaint is that I was not able to access my storage space in the evenings or very early in the morning.
Lewis W. | Overall ExperienceThis is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero
Hernando F. | Overall ExperienceSomeone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.
MYRA H. | Overall ExperienceGood service; even on the phone.
idella p. | Overall ExperienceWhen I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.
jacqueline p. | Overall ExperienceNot bad
Alexa A. | First ImpressionsOnce I needed to go later than 7 pm but it was closed
DANIEL T. | Overall ExperienceCustomer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving
Denise W. | First ImpressionsThey went above and beyond to help us get our belongings into storage.
Jacquelyn E. | First ImpressionsHad a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.
Hazel C. | Overall ExperienceA great way to store things. Really happy with Uhual.
David D. | Overall ExperienceVery expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one
Adam D. | Overall ExperienceThis is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon
Andrew D. | Overall ExperienceThe your policy's for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.
samantha h. | Overall ExperienceThis facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...
PETER J. | Overall Experiencetks , the best staff
Jose B. | Overall ExperienceThe location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.
Wayne J. | Overall Experience