Comentarios del cliente para U-Haul Moving & Storage of Dade County
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Dade County
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Alexa A. en
There were some people trying to rent a truck and they did not speak english so I was helping them to understand everything, there 4 women at this location one of them was doing the job but also gossiping and also they were making comments about the non english speakers I was helping. Besides inefficiente they were rude. The people I was helping said they will never ever visit this location again.
Jose T. en
The worse place I have been, 3 ladies attending this location, they were on their phone customers waiting they did not acknowledge they were there other customer trying to return truck they just looking at each other’s asking were the two guys that do the check in are. Horrendous will never go back to this location worse customer service. Hire new staff this ladies obviously don’t care about your image
Fredona J. en
The truck seemed to have a transmission issue.my brother said that's the way it wirks.The engine lite was on but all in all I has no issues. THE REP WERE GREAT
jacqueline p. en
When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.
jacqueline P. en
No personal phone calls or staff bringing kids to work. It took too long to check in my equipment and secure my storage unit due to staff being engaged in personal phone calls and their children running around drawing on floors jumping on equipment etc. My key card didn't work so I was locked out had to be let in. The lights by my storage unit was out for the entire weekend nobody in the office could change the bulb so I had to use my cell phone light to see. My experience was totally obsured every time I went to this facility it was a nightmare. I had to find another location and moved out. It was dark and hot inside. They promised me 1st floor and put me upstairs no elevator. I will never come back to this location ever.
Michelle W. en
Gave me the wrong truck initially but once I realized it they fixed it. Overall this location is usually on top of things so will definitely recommend it to others.
Sherria M. en
The customer service is excellent they were able to assist me with the much needed change with my reservation. I even received a courtesy call in reference to my reservation change. The staff was very friendly and I would refer my family and friends to use Uhaul for they’ve truck rental needs. Thank You for the Excellent experience! Sincerely Sherria Mitchell
Nelda R. en
My van was dirty and on the dash it’s said oil change required so I was a lil afraid to drive the van
Bojan F. en
The receptionist was on the private phone while helping me w an attitude. The trailer was full of dirt from the previous use. This location provides constantly Very poor customer service.
Brook D. en
Customer service was poor. Long wait times and
Alexa A. en
Not bad
IVAILO Z. en
It's really challenging to rent a truck at this location. Horrible customer service!!! I would never rent a truck from this location again!!!
Calvert V. en
no problem returning.
MARY G. en
Very efficient and very quick service
DANIEL T. en
Once I needed to go later than 7 pm but it was closed
kimberly J. en
Hi there is nothing to be improved everything was fine but I didn’t get to use the uhaul as I wanted it’s was stolen from me the same day I rented it I lost my money I still haven’t found a way to move my things don’t know if I would be able to rent another uhaul so I’m stuck on how to move my things to my new place other then that great service from the employee I rented it from some of the employees was rude and disrespectful so I won’t be going back to that location I will try another location thanks
leonard C. en
Make sure the truck is roach and big free
Denise W. en
Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving
Jacquelyn E. en
They went above and beyond to help us get our belongings into storage.
Hazel C. en
Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.
David D. en
A great way to store things. Really happy with Uhual.
Adam D. en
Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one
Andrew D. en
This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon
samantha h. en
The your policy’s for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.
PETER J. en
This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...
Jose B. en
tks , the best staff
Wayne J. en
The location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.