Customer did not leave a comment.Sonny F.
Customer Reviews for U-Haul Moving & Storage of Dade County
Miami, FL 33127
(@ Nw 54th St, In front of the Burger King on NW 7th Avenue)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LUIS C.
Excellent experienceAUDRA T.
Customer did not leave a comment.victor C.
Customer did not leave a comment.Fabio A.
Customer did not leave a comment.DARLOT V.
The whole staff was very kind and very helpful.Diori B.
Customer did not leave a comment.Artis P.
Customer did not leave a comment.Maria Laura T.
They over charged me because I had to return the u-haul in town.Dia J.
The staff was great and helpful moving in and moving out of the storage thank you kindly once again.Felicia D. | Overall Experience
I haven't received my money back on my card yet I pay with a different cardTyrone F.
Customer did not leave a comment.Yariel P.
Customer did not leave a comment.Deiontae L.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Yolanda M.
Nice serviceCARLOS P.
I went back to use restroom and could not get in deny access.Jerome S. | First Impressions
Customer did not leave a comment.Dennys A.
Customer did not leave a comment.Bennett C.
Customer did not leave a comment.austin D.
Make sure the trucks are service the engine light was on and the truck was dragging like it wanted to cut offkatrina H.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.OSCAR L.
All of the staff were very friendly and kind.Jouberte M.
Customer did not leave a comment.Anstice C.
Great service, quick, friendly, attentive, and knowledgeable. 5 STARSShawn M.
I don't remember the name of that wonderful lady that had helped me today this morning But I remember she was very kind and caring, and she had gold teeth. ..for sure I will come back to this location if I ever need to rent another U-Haul again. âï¸âï¸âï¸âï¸âï¸Juan C.
Customer did not leave a comment.miguel D.
Good Place. People there working good. I get truck very clean. On time. I coming back again soon.VALERIY S.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Francisco B.
The U haul app need a serious overhaul regarding reservations: If you cancel a reservation, one should be able to easily change the date without having to reenter all your info. In the end, I had to call a representative. For this portion of the app I give 1 star. MikeMICHAEL W.
Customer did not leave a comment.Amy C.
rar door on the trailer was stuck oopen had to use prybar at come to close. reported itJose T.
Customer did not leave a comment.Yasmirla E.
Customer did not leave a comment.sirvonne C.
Very good service and fastDARIO R.
Customer did not leave a comment.JUAN A.
the service was great and very helpful the sales associate that help me was above and beoned thank youFiliberto V.
It allowed me to sign up for pick up at 7am but when I got there it said I need to wait until the office opens. I already completed the remote pickup process by submitting my license. I had to go home and go back to the location at 9am. Truck was pretty beat up and old. Interior was not clean. I home U-Haul steps up their game.Dharam S.
Keep doing what your doing. Efficient friendly showed appreciation for business. no one is having fun during the rush of moving definitely made for a nice experience in such hectic times . Thank youAllison D.
Customer did not leave a comment.Adolfo A.
truck was dirty inside and out, visors were broken, side mirrors were not usable, tires needed air- air pressure light was on when i received the truckBre'Ana J.
Customer did not leave a comment.pedro F.
Customer did not leave a comment.ANNA H.
Customer did not leave a comment.paul R.
Recently, I had the pleasure of dealing with the manager of this storage facility, and I must commend the exemplary service provided. Their commitment to ensuring customer satisfaction is evident in every interaction. They went above and beyond, not just to meet, but to exceed my expectations. In a world where adequate service is often the norm, it's refreshing to encounter someone who truly understands the essence of outstanding customer service. I wholeheartedly recommend this facility to anyone in need, and my sincere gratitude to the manager for making my experience seamless and memorable. Thank you WillieCarolina P. | Overall Experience
Customer did not leave a comment.Fawn E.
Excellent staff!DANIEL C.
Customer did not leave a comment.Pierre R.
All goodMario L.
Great staff - super helpful. With extra eyes I was able to unload car in no time and get the trailer backed into a spot. They were great in June 2023 too when I rented a trailer going north.Marianne D.
Customer did not leave a comment.Patrcia W. | Overall Experience
Management Manager 5341 Ne 7th Ave is an unpleasant personyefferson C.
The staff was very professional and excellent custom service. I will not hesitate use that location in the future.HARRY H.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.Neil A.
Truck almost didn't start a few times. Truck wasn't there when I got there had to be sent to another location. It was a bad experience!Shawn C.
Customer did not leave a comment.harry T.
Customer did not leave a comment.gwendolyn K.
Customer did not leave a comment.Richard M.
Everyone was very polite and organized. The truck I reserved a couple of weeks earlier was not available, and I had to take a larger, less convenient and more expensive truck. No discount was offered. The truck had over 100,000 miles and was really beat up.BRYAN LATHAM L.
I had an appointment for 9am I showed up at 8:50am, they didn't take my car in before 9:40am it took them over 3 hours to finish the job! Took my car drove another U-Haul location to take the trailer I booked and guess what my brake lights are not working!! I'm still in that location right now waiting for them to fix the issue, they made me wait over 3 hours and didn't even finish the job right! Still couldn't take the trailer, supposed to leave on my way today but i don't see that happening anymore, I lost all my day because of this problem, I want someone take the responsibility for this issueMuharrem A.
Great service from the team. ThanksRafael G.
We reserve the biggest truck (26') and when in the Location the Customer Service personal advise us without permission on taking a smaller truck because we live in a â€œ2 bedroom aptâ€. She offered the one of 20' but as there were no availability because they were broken, they gave us the on of 16'. This impacted on our moving not only harming our moving but making us spend more money in gas, uhaul, and other expenses. At last, as we did not get to deliver the truck back before closing, we weren't permitted to deliver in another location, generating us expensing more money on parking, and with the risks that thay imply. We felt scammed by uhual, we are very dissatisfied and won't choose it again. We expect an answer and compensation for this.Matias C.
Great customer service, support, attentive, answered all my questions. Provided future questions and answers on my next visit. I will recommend family and friends. Thank you. You were awesome 💯💯💯💯CAROLYN B.
The only problem was that the rental smelled like cigarettesbryan S.
Customer did not leave a comment.Charles P.
The truck smelled like sweat. Windshield was dirty. The employees are coolGuzman B.
Customer did not leave a comment.Juan B.
Love youCARMELIA J.
Customer did not leave a comment.NEPHTAR T.
Charging me for fuel when I have photo proof I filled to the same place!!!! And nobody is working with me to refund thatTyrone F.
Having the container ready for access at the designated time agreed upon.Shahbaaz S.
Customer did not leave a comment.Arnaud P.
Customer did not leave a comment.Robert M.
everything was great. the employees went above & beyond!! will definitely be returning to this location!Kristen L.
Customer did not leave a comment.Valerie J. | Overall Experience
I had the best experience at this Uhaul location. The staff was friendly and I will definitely recommend this location!Donna B.
They took very good care of me. They also switched out the truck for me and gave me a new truck. Thank you so muchJASMINE E.
Customer did not leave a comment.winifred B.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Camilo A.
Excellent staff an excellent quality worklarry M.
Customer did not leave a comment.Jamal D.
Customer did not leave a comment.Michal S. | Overall Experience
As I was walking in my reservation was being given to someone else and I was without a truckMalene P.
Customer did not leave a comment.Ivan G.
Customer did not leave a comment.joseph T.
Broken vehicle 83k miles Broken brakes Absolutely unsafe to drive over 30mphJakub B.
The entire staff at this location was extremely friendly and helpful. This is by far the best customer service I've experienced in all of my years dealing with varying storage service facilities. I stored a couple of vending machines that I pulled from locations in my UBox and needed access to them several times weekly as they were on sale and potential buyers were interested in seeing the machines prior to making any purchases. The manager Willie ensured the UBox was accessible each time I'd call (24 hours in advance) and the staff their was beyond willing to lend me a helping hand when loading and unloading each vending machines (I am a 5'3, 135lbs woman). Terrance, Erica (I believe she's a manger too), and Crystal all provided me with the necessary assistance with my UBox unit. Terrance even lend an extra hand in helping me unload and load the vending machines several times. All in all, I am thoroughly satisfied with my experience with this staff at this Uhual location. It is obvious their manager Willie is doing the work in leading these amazing team. Thank you!samantha J.
Great people at this location thanks sooooo much for having great workersJessica D.
Katina was amazing. Super patient and kind. She servinggg she was giving honey!Sebastian S.
Customer did not leave a comment.Robert S.
Service excellentWilson M.
Customer did not leave a comment.Emily J.
Everything was fine also the staff was very friendly and helpfulEdwin I.
Everything was good 👍kyle M.
Customer did not leave a comment.LIENZ P.
Customer did not leave a comment.Otis M.
Customer did not leave a comment.Juan C.
Customer did not leave a comment.Luis B.
The truck AC was not working, needs to be fixed before renting , summer heat is brutal, very difficult especially when doing labor and unable to cool off between tripsELIYAHOU B.
Customer did not leave a comment.Adrienne S. | First Impressions
Attention to whom this may concern I am very big on customer service and the employees at 5341 NW 7TH gives great customer service at all times. A big thanks goes out to Mr. Willie and his staff. Thank you, Be BlessedKimberly T. | Overall Experience
The customer representative was very professional, friendly and very helpful! I’ve got service at location prior and it wasn’t pleasant, but this Customer Representative and entire staff was wonderful.Lucille C. | First Impressions
Mr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.Felicia D. | First Impressions
Customer did not leave a comment.theresa b. | First Impressions
Customers service was great employees were very nice and helpful I recommended anyone to visit this .Kimberly T. | First Impressions
I love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.Karensky M. | First Impressions
Cockroach and mice infestation inside a climate controlled facility!!! Since it’s under new management I suspect it’ll greatly improve. Let’s hope for the best!!!’ I lost a lot of irreplaceable itemsmara p. | Overall Experience
Full of cockroaches 🪳. Infested a lot of my thing that I had to throw out.MATEO N. | Overall Experience
Customer did not leave a comment.JORIAN T. | First Impressions
Customer did not leave a comment.shawntrell g. | Overall Experience
Customer did not leave a comment.Corbin W. | First Impressions
Most of the staff is rude or not knowledgeable. One lady (didn’t get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.Steven R. | Overall Experience
Customer did not leave a comment.Vivain P. | Overall Experience
Customer did not leave a comment.Richard P. | First Impressions
Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.Latribia H. | Overall Experience
Customer did not leave a comment.gaea europia r. | Overall Experience
Customer did not leave a comment.Karen S. | First Impressions
Customer did not leave a comment.Thierry D. | First Impressions
Customer did not leave a comment.willie w. | Overall Experience
Customer did not leave a comment.Jermaine J. | Overall Experience
Customer did not leave a comment.JEFFRI P. | Overall Experience
My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it’s perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That’s a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.Victor G. | Overall Experience
Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.reinaldo G. | First Impressions
It has no elevateor inside to move faster i have to carry heavy bag to the ground floorAlfred M. | Overall Experience
Customer did not leave a comment.Fred P. | Overall Experience
Enable elevators for the 2nd floorPEDROJ V. | First Impressions
Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry KamenskyEUGENE K. | Overall Experience
Customer did not leave a comment.TARRELL D. | First Impressions
Customer did not leave a comment.ANA H. | Overall Experience
Willie and his crew were extremely helpful and polite. Would recommend them highly!Jessica F. | First Impressions
Customer did not leave a comment.Ronald G. | First Impressions
Customer did not leave a comment.kingtrawn b. | First Impressions
Customer did not leave a comment.Kingshinika M. | Overall Experience
There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.Latribia H. | First Impressions
First time renting from self storage and my husband’s leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.JOVIANE M. | First Impressions
Customer did not leave a comment.PATRICIA S. | First Impressions
The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!KARLA B. | Overall Experience
Customer did not leave a comment.edna t. | First Impressions
The rental unit size provided was not the rental unit size contracted for.alina k. | First Impressions
Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!KARLA B. | First Impressions
Thank for all your help during this time.WALQUIRIA F. | Overall Experience
Friendly, fast service!!!Grainne B. | Overall Experience
The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn’t do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn’t even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.MANUEL SYLVESTER M. | First Impressions
My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!Sheronda M. | Overall Experience
Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.Brice L. | Overall Experience
Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.Dino F. | Overall Experience
My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.Lewis W. | Overall Experience
Customer did not leave a comment.MARINA M. | Overall Experience
This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando ForeroHernando F. | Overall Experience
Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.MYRA H. | Overall Experience
Good service; even on the phone.idella p. | Overall Experience
When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.jacqueline p. | Overall Experience
Not badAlexa A. | First Impressions
Once I needed to go later than 7 pm but it was closedDANIEL T. | Overall Experience
Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be movingDenise W. | First Impressions
They went above and beyond to help us get our belongings into storage.Jacquelyn E. | First Impressions
Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.Hazel C. | Overall Experience
A great way to store things. Really happy with Uhual.David D. | Overall Experience
Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no oneAdam D. | Overall Experience
This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingonAndrew D. | Overall Experience
The your policy’s for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.samantha h. | Overall Experience
This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...PETER J. | Overall Experience
tks , the best staffJose B. | Overall Experience
The location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.Wayne J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!