Customer Reviews for U-Haul Moving & Storage of Dade County

4,815 comentarios

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St, In front of the Burger King on NW 7th Avenue)

(305) 795-1170

Ver mapa de la instalación

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.

Servicios en esta ubicación:

Contáctanos

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St, In front of the Burger King on NW 7th Avenue)

Servicios en esta ubicación:

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

Answer the phone more quickly that will improve service.

JOSE L 
Clasificación:
5.0

Amazing customer service

LAKIYA J 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN M 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNIOR J 
Clasificación:
1.0

You all lied to me about fees that were not stated over the phone during my phone call to your establishment.

SYNTHIA D 
Clasificación:
1.0

I was discriminated. The employee treated me badly, the equipment was smelly, i want a partial refund

MARIANA V 
Clasificación:
5.0

Good, fast customer service

STEPHANIE W 
Clasificación:
5.0

Every person I dealt with was kind and helpful. Smooth process, thank you.

Caroline G 
Clasificación:
2.0

All the workers were amazing and so helpful, however, they offered us $450 to tow a trailer and 3 hours before, just cancelled it. I understand things happen but this put a huge dent in the wallet especially because we changed our schedule to help them out.

MORGAN E 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS B 
Clasificación:
1.0

Horrible Asistent bad location and truck park spot I was on the phone for like 30 min when they answered they automatically hang out .. they also over charged me and the truck was too old no ac

Gonzalo G 
Clasificación:
5.0

Services have been running very 👍 as time waiting on customers keep the good work up.

JANICE K 
Clasificación:
3.0

The movers-Latin Moving -even though asked for 80$ for the services separately but didn’t even bothered to get the bed connected in the right way.

Hamza N 
Clasificación:
5.0

Que sea más rápido el trámite de alquiler y tenga los dos idiomas inglés y español

JONATHAN J 
Clasificación:
5.0

Up date your computer system and bring back some pickup truck back to this location thank you

RAUL R 
Clasificación:
5.0

Customer parking is very tight

TINYUAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO V 
Clasificación:
5.0

Very easy and fast service

ORLANDO P 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco p  |  First Impressions 
Clasificación:
4.0

Waiting time

ESTEBAN M 
Clasificación:
5.0

Keep doing what you're doing you have nice worker at that location thank you

CYNTHIA B 
Clasificación:
5.0

Very friendly staff and helpful, the Manager is a great Manager

clifton w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T  |  First Impressions 
Clasificación:
5.0

The Staff was courteous, wonderful and extremely helpful. The family had the storage unit since 2003.

FLORENCE E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego A 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE K 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne K 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE T 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES G 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald m 
Clasificación:
5.0

Los empleados me atendieron exelente muy atentos 10 de 10

Alfredo M 
Clasificación:
5.0

Excellent place to make your rental, the team is very professional and helpful.

Pablo R 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK S 
Clasificación:
5.0

The only problem I had was the Hispanic young lady was extremely rude all I did was ask her a simple question and she got mouthy the rest of the staff was beyond polite

tydrika s  |  Overall Experience 
Clasificación:
5.0

New computer system and ad pickup truck to this location thank Willie and the whole team there like family

RAUL R 
Clasificación:
5.0

The Whole Team Was Great & Helpful.

MARIA E 
Clasificación:
5.0

Keep up the excellent work

EDWIN C 
Clasificación:
5.0

El cliente no dejó un comentario.

georgina r  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK S 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL C 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAYANS H 
Clasificación:
5.0

El cliente no dejó un comentario.

Sindhu N 
Clasificación:
3.0

El cliente no dejó un comentario.

PIERRE S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT V 
Clasificación:
5.0

You guys were quick, efficient and hilarious! Made my moving experience a breeze! ¡Gracias!

MARILIN R 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R 
Clasificación:
3.0

Online registration/pick-up system was operating very slowly/not running well. It took me more than an hour to pick up a trailer that I had already reserved and paid for online.

Jason F 
Clasificación:
2.0

El cliente no dejó un comentario.

JEAN J 
Clasificación:
4.0

The equipment in the cabin is destroyed and the cargo ports are not useful . The interior roof is broken and dirty.

HOLMAN M 
Clasificación:
5.0

Mr Willie was very professional and very knowledgeable and very helpful he made it simple

Mary J 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone H 
Clasificación:
5.0

To me, everything is good; I cannot think of anything at this moment.

LIENZ P 
Clasificación:
5.0

The staff is outstanding especially the Supervior/manger Mr. Shine I’m always happy with my service

TAMRA F 
Clasificación:
5.0

Update your computer system one and offer VIP discounts to repeat customers I have been renting for 5yrs

RAUL R 
Clasificación:
5.0

The staff was great in and out. Perfect experience

Quantina F 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

The Spanish lady that took care of me was nice and very helpful. The staff was nice overall.

Carmen A 
Clasificación:
1.0

First appointment the installer never showed up. After waiting and waiting they had to reschedule the appointment. Second appointment, installer came late.

Ana C 
Clasificación:
5.0

Good service

LOYSIK V 
Clasificación:
4.0

El cliente no dejó un comentario.

MAYLING F 
Clasificación:
5.0

El cliente no dejó un comentario.

TY'JAI J  |  First Impressions 
Clasificación:
5.0

Very professional

BERNIE D 
Clasificación:
5.0

Good people

JACOBO H 
Clasificación:
5.0

El cliente no dejó un comentario.

KANIKA M 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH D 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH R 
Clasificación:
4.0

good

JOSE A 
Clasificación:
5.0

Very nice people and good costumer service skill thank you

JULIAN G 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY D 
Clasificación:
5.0

It was professionally and the services were great

Empress L  |  Overall Experience 
Clasificación:
2.0

My vehicle wasn't there. I had to go somewhere else.

Jorge V 
Clasificación:
5.0

The staff was amazing. This was the cleanest location I ever been to. They had a huge stick on packing supplies and you are in and out. Excellent service!!!!

DARIHAN C 
Clasificación:
5.0

Tiny roaches in the vehicle. Not crazy infested and I know they come from other renters moving their gross apartments without cleaning lol. I ain't mad at the team on 54 st. Very professional just bomb that van hahaha TY

GUILLERMO R 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B 
Clasificación:
4.0

Bueno

JOSE A 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikola S 
Clasificación:
4.0

El cliente no dejó un comentario.

KISHANDA B 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC C 
Clasificación:
4.0

Truck was dirty and scratched. Gas level was less than a quarter tank

JULIO M 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO B 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE J 
Clasificación:
5.0

El cliente no dejó un comentario.

BITTA R 
Clasificación:
1.0

Helllll Nooooooo

ALEXANDER P 
Clasificación:
1.0

The reception later she was very rude. I asked a few questions and she gave me very bad answer. I think as a customer I wanna feel like treat me well I don't appreciate it when people that have a bad day and take with a customer. I think it's not nice. However, the guy outside he was very professional. He was very good and I asked a few questions and he replied back to me with a good standard.

JUAN C 
Clasificación:
2.0

Drive for 10 miles round trip, put gas and I was still charged $9.50 for gas. No refund.

FERNANDO T 
Clasificación:
5.0

Everything was amazing! The person that received the truck was so cool and nice too! Thanks for a great experience

JUAN C 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIEN G 
Clasificación:
5.0

Everything is fine 🙂 👍🏼

ZACHARY C 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F 
Clasificación:
5.0

Exactly service.

ORTRAY L 
Clasificación:
5.0

Everyone was extremely Courteous!

ANTONIO G 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaquan A 
Clasificación:
5.0

I love you service

PAULINCE B 
Clasificación:
5.0

Great friendly service

WILLIAM R 
Clasificación:
5.0

The people running this U-Haul were awesome. Thank you so much for making it so easy.

CRAIG S 
Clasificación:
5.0

El cliente no dejó un comentario.

ELDER F 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLO V 
Clasificación:
4.0

Thank you for your service and your dedication to our community.

walter p  |  Overall Experience 
Clasificación:
5.0

Super good

JACOBO H 
Clasificación:
5.0

El cliente no dejó un comentario.

MARRIAH E 
Clasificación:
5.0

Great service

PAULETTE H 
Clasificación:
4.0

Overall a good experience that was soured by the gas tank issue. The main issue is that when I picked up the rental it had 3/4 of a tank of gas. I only used the truck for 20 miles in the city but when I returned the truck they claimed it was full of gas when I picked it up and said since I didn't take a picture of the gas tank when I picked it up I had to pay a $52 gas charge. If the tank had been full when I picked it up I would have no problem with the charge but it was at 3/4 when I picked it up. I used the Uhaul app for my phone and the app worked well and allowed me to easily complete an after hours pick up. It feels like the gas tank issue is almost a scam.

Ryon L 
Clasificación:
4.0

passenger side mirror was difficult to ajust. the lady in the office did not tell me about the drop box. i returned the truck after 3 pm and wasted about 30 minutes before i had a representative on the phone and explain to me about the location of the box. thanks.

ANDRES A 
Clasificación:
5.0

It was like a breath of fresh air everyone is happy friendly and very professional and I would recommend this location to friends and Families

DESIREE J 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C 
Clasificación:
5.0

Great customer service and professionalism skills, the best among the rest. Great job team! Keep it up!

BEN G 
Clasificación:
5.0

Great Customer Services

FRANK I 
Clasificación:
5.0

In and out very quick.

ESMAEIL S 
Clasificación:
5.0

Every employee that I encountered at this facility was EXTREMELY kind. So helpful and understanding and nice. I would absolutely recommend the storage and truck rentals at this location.

Samantha N 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S  |  Overall Experience 
Clasificación:
4.0

RODRIGO S  |  Overall Experience 
Clasificación:
5.0

Thanks for loving me

paul r  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W  |  Overall Experience 
Clasificación:
5.0

I recently had the pleasure of working with Willie Shine and his outstanding crew at the U-Haul located at 5341 NW 7th Avenue in Miami, FL, and I can't praise them enough for their exceptional service. My move had taken a turn for the worse when the independent helper I booked texted me after three hours of waiting to say he would be even later. I had no choice but to cancel him, leaving me to do most of the work on my own. Working in July's heat in Miami, feeling frustrated and overwhelmed, Willie Shine and his team stepped in and turned the situation around with their professionalism and expertise. (And ice-cold water) They immediately found a reliable helper, provided me with a spotless new van, and gave invaluable advice on how to best utilize the space in the van to get everything packed efficiently. Not only did they make the entire process easier, but they also adjusted my rental contract to ensure I had enough time to complete the move without any additional stress. Their quick thinking and genuine care made all the difference on a day that could have gone very wrong. I want to give special recognition to Crystal for her rapid solutions and calm demeanor, and to Derrick for his incredible stamina and hands-on approach. Willie Shine and his team treated me with kindness and understanding, making what could have been a nightmare move into a smooth and successful experience. If you're looking for a team that will go above and beyond to ensure your move is as stress-free as possible, I highly recommend Willie Shine and his amazing crew at this U-Haul location. They truly turned my day around, and I couldn't be more grateful!

karrie f  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

keisha e  |  Overall Experience 
Clasificación:
1.0

The experience is terrible. We found the storage full of mices / rats and mice and rats' poop. The smell was horrible, and we had to throw away several items such as mattress, bags, bed sheets, shoes, leather chair, with a damage over $2000.00.There is even a mice that was hiding in a box, that we saw running away from the box at our house. She is in the house now and we are fighting to kill it. I will place a claim to recover what I consider is due.

Jean-Charles T  |  Overall Experience 
Clasificación:
3.0

The young staff used to pay attention to customers at all times.

Princess J  |  Overall Experience 
Clasificación:
5.0

•Excellent service •Storage in good conditions

santiago m  |  Overall Experience 
Clasificación:
5.0

I was personally assisted by the GM, Mr. Willie Shine. He was very personable, knowledgeable. He enthusiastically promoted the U-Haul "brand" to me.

RONALD I  |  First Impressions 
Clasificación:
3.0

Thank you! Thank you so much!

Jacqeevia J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN B  |  Overall Experience 
Clasificación:
5.0

Genial

Jean-Charles T  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leroy b  |  Overall Experience 
Clasificación:
5.0

Great Staff

paul r  |  First Impressions 
Clasificación:
5.0

None at the moment

michelle H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tammie c  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Janitta G  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

samantha j  |  Overall Experience 
Clasificación:
4.0

THANKYOU MANAGER

Linda N  |  First Impressions 
Clasificación:
5.0

I love the staff and service they helped me alot especially the morning crew and night crew love ya

SHELLY M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis W  |  Overall Experience 
Clasificación:
5.0

Everything was to my satisfaction thank you

Sharon F  |  Overall Experience 
Clasificación:
5.0

All the staff were fantastic - they were friendly, helpful, and went out of their way to ensure we had the information and resources we needed. I would give six stars if it was an option! If I need storage in Miami in the future I won't bother to look elsewhere.

Mike R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

richard t  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Selanese W  |  First Impressions 
Clasificación:
5.0

The staff was great and helpful moving in and moving out of the storage thank you kindly once again.

Felicia D  |  Overall Experience 
Clasificación:
4.0

I went back to use restroom and could not get in deny access.

Jerome S  |  First Impressions 
Clasificación:
5.0

Recently, I had the pleasure of dealing with the manager of this storage facility, and I must commend the exemplary service provided. Their commitment to ensuring customer satisfaction is evident in every interaction. They went above and beyond, not just to meet, but to exceed my expectations. In a world where adequate service is often the norm, it's refreshing to encounter someone who truly understands the essence of outstanding customer service. I wholeheartedly recommend this facility to anyone in need, and my sincere gratitude to the manager for making my experience seamless and memorable. Thank you Willie

Carolina P  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrcia W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michal S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne S  |  First Impressions 
Clasificación:
5.0

Attention to whom this may concern I am very big on customer service and the employees at 5341 NW 7TH gives great customer service at all times. A big thanks goes out to Mr. Willie and his staff. Thank you, Be Blessed

Kimberly T  |  Overall Experience 
Clasificación:
5.0

The customer representative was very professional, friendly and very helpful! I've got service at location prior and it wasn't pleasant, but this Customer Representative and entire staff was wonderful.

Lucille C  |  First Impressions 
Clasificación:
5.0

Mr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.

Felicia D  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

theresa b  |  First Impressions 
Clasificación:
5.0

Customers service was great employees were very nice and helpful I recommended anyone to visit this .

Kimberly T  |  First Impressions 
Clasificación:
5.0

I love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.

Eliamise L  |  First Impressions 
Clasificación:
1.0

Cockroach and mice infestation inside a climate controlled facility!!! Since it's under new management I suspect it'll greatly improve. Let's hope for the best!!!' I lost a lot of irreplaceable items

mara p  |  Overall Experience 
Clasificación:
1.0

Full of cockroaches 🪳. Infested a lot of my thing that I had to throw out.

MATEO N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JORIAN T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shawntrell g  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Corbin W  |  First Impressions 
Clasificación:
3.0

Most of the staff is rude or not knowledgeable. One lady (didn't get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.

Steven R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivain P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P  |  First Impressions 
Clasificación:
5.0

Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.

Latribia H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gaea e  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thierry D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

willie w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFRI P  |  Overall Experience 
Clasificación:
2.0

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it's perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That's a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Victor G  |  Overall Experience 
Clasificación:
2.0

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

reinaldo G  |  First Impressions 
Clasificación:
3.0

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Alfred M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred P  |  Overall Experience 
Clasificación:
3.0

Enable elevators for the 2nd floor

PEDROJ V  |  First Impressions 
Clasificación:
5.0

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

EUGENE K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TARRELL D  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANA H  |  Overall Experience 
Clasificación:
5.0

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Jessica F  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald G  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kingtrawn b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kingshinika M  |  Overall Experience 
Clasificación:
4.0

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Latribia H  |  First Impressions 
Clasificación:
2.0

First time renting from self storage and my husband's leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

JOVIANE M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA S  |  First Impressions 
Clasificación:
5.0

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. ¡Gracias!

KARLA B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edna t  |  First Impressions 
Clasificación:
2.0

The rental unit size provided was not the rental unit size contracted for.

alina k  |  First Impressions 
Clasificación:
5.0

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

KARLA B  |  First Impressions 
Clasificación:
5.0

Thank for all your help during this time.

WALQUIRIA F  |  Overall Experience 
Clasificación:
5.0

Friendly, fast service!!!

Grainne B  |  Overall Experience 
Clasificación:
4.0

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn't do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn't even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

MANUEL S  |  First Impressions 
Clasificación:
3.0

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Sheronda M  |  Overall Experience 
Clasificación:
1.0

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Brice L  |  Overall Experience 
Clasificación:
1.0

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Dino F  |  Overall Experience 
Clasificación:
4.0

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Lewis W  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

MARINA M  |  Overall Experience 
Clasificación:
5.0

This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero

Hernando F  |  Overall Experience 
Clasificación:
4.0

Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.

MYRA H  |  Overall Experience 
Clasificación:
4.0

Good service; even on the phone.

idella p  |  Overall Experience 
Clasificación:
2.0

When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.

jacqueline p  |  Overall Experience 
Clasificación:
3.0

Not bad

Alexa A  |  First Impressions 
Clasificación:
5.0

Once I needed to go later than 7 pm but it was closed

DANIEL T  |  Overall Experience 
Clasificación:
3.0

Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving

Denise W  |  First Impressions 
Clasificación:
5.0

They went above and beyond to help us get our belongings into storage.

Jacquelyn E  |  First Impressions 
Clasificación:
5.0

Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.

Hazel C  |  Overall Experience 
Clasificación:
5.0

A great way to store things. Really happy with Uhual.

David D  |  Overall Experience 
Clasificación:
1.0

Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one

Adam D  |  Overall Experience 
Clasificación:
3.0

This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon

Andrew D  |  Overall Experience 
Clasificación:
4.0

The your policy's for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.

samantha h  |  Overall Experience 
Clasificación:
1.0

This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...

PETER J  |  Overall Experience 
Clasificación:
5.0

tks , the best staff

Jose B  |  Overall Experience 
Clasificación:
5.0

The location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.

Wayne J  |  Overall Experience 
No se han enviado comentarios para esta ubicación.
  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba