Answer the phone more quickly that will improve service.
JOSE LCustomer Reviews for U-Haul Moving & Storage of Dade County
Testimonials From Recent Customers
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Amazing customer service
LAKIYA JYou all lied to me about fees that were not stated over the phone during my phone call to your establishment.
SYNTHIA DI was discriminated. The employee treated me badly, the equipment was smelly, i want a partial refund
MARIANA VGood, fast customer service
STEPHANIE WEvery person I dealt with was kind and helpful. Smooth process, thank you.
Caroline GAll the workers were amazing and so helpful, however, they offered us $450 to tow a trailer and 3 hours before, just cancelled it. I understand things happen but this put a huge dent in the wallet especially because we changed our schedule to help them out.
MORGAN EHorrible Asistent bad location and truck park spot I was on the phone for like 30 min when they answered they automatically hang out .. they also over charged me and the truck was too old no ac
Gonzalo GServices have been running very 👍 as time waiting on customers keep the good work up.
JANICE KThe movers-Latin Moving -even though asked for 80$ for the services separately but didn’t even bothered to get the bed connected in the right way.
Hamza NQue sea más rápido el trámite de alquiler y tenga los dos idiomas inglés y español
JONATHAN JUp date your computer system and bring back some pickup truck back to this location thank you
RAUL RCustomer parking is very tight
TINYUAN LVery easy and fast service
ORLANDO PWaiting time
ESTEBAN MKeep doing what you're doing you have nice worker at that location thank you
CYNTHIA BVery friendly staff and helpful, the Manager is a great Manager
clifton w | Overall ExperienceThe Staff was courteous, wonderful and extremely helpful. The family had the storage unit since 2003.
FLORENCE E | Overall ExperienceLos empleados me atendieron exelente muy atentos 10 de 10
Alfredo MExcellent place to make your rental, the team is very professional and helpful.
Pablo RThe only problem I had was the Hispanic young lady was extremely rude all I did was ask her a simple question and she got mouthy the rest of the staff was beyond polite
tydrika s | Overall ExperienceNew computer system and ad pickup truck to this location thank Willie and the whole team there like family
RAUL RThe Whole Team Was Great & Helpful.
MARIA EKeep up the excellent work
EDWIN CYou guys were quick, efficient and hilarious! Made my moving experience a breeze! ¡Gracias!
MARILIN ROnline registration/pick-up system was operating very slowly/not running well. It took me more than an hour to pick up a trailer that I had already reserved and paid for online.
Jason FThe equipment in the cabin is destroyed and the cargo ports are not useful . The interior roof is broken and dirty.
HOLMAN MMr Willie was very professional and very knowledgeable and very helpful he made it simple
Mary JTo me, everything is good; I cannot think of anything at this moment.
LIENZ PThe staff is outstanding especially the Supervior/manger Mr. Shine I’m always happy with my service
TAMRA FUpdate your computer system one and offer VIP discounts to repeat customers I have been renting for 5yrs
RAUL RThe staff was great in and out. Perfect experience
Quantina FThe Spanish lady that took care of me was nice and very helpful. The staff was nice overall.
Carmen AFirst appointment the installer never showed up. After waiting and waiting they had to reschedule the appointment. Second appointment, installer came late.
Ana CGood service
LOYSIK VVery professional
BERNIE DGood people
JACOBO Hgood
JOSE AVery nice people and good costumer service skill thank you
JULIAN GIt was professionally and the services were great
Empress L | Overall ExperienceMy vehicle wasn't there. I had to go somewhere else.
Jorge VThe staff was amazing. This was the cleanest location I ever been to. They had a huge stick on packing supplies and you are in and out. Excellent service!!!!
DARIHAN CTiny roaches in the vehicle. Not crazy infested and I know they come from other renters moving their gross apartments without cleaning lol. I ain't mad at the team on 54 st. Very professional just bomb that van hahaha TY
GUILLERMO RBueno
JOSE ATruck was dirty and scratched. Gas level was less than a quarter tank
JULIO MHelllll Nooooooo
ALEXANDER PThe reception later she was very rude. I asked a few questions and she gave me very bad answer. I think as a customer I wanna feel like treat me well I don't appreciate it when people that have a bad day and take with a customer. I think it's not nice. However, the guy outside he was very professional. He was very good and I asked a few questions and he replied back to me with a good standard.
JUAN CDrive for 10 miles round trip, put gas and I was still charged $9.50 for gas. No refund.
FERNANDO TEverything was amazing! The person that received the truck was so cool and nice too! Thanks for a great experience
JUAN CEverything is fine 🙂 👍🏼
ZACHARY CExactly service.
ORTRAY LEveryone was extremely Courteous!
ANTONIO GI love you service
PAULINCE BGreat friendly service
WILLIAM RThe people running this U-Haul were awesome. Thank you so much for making it so easy.
CRAIG SThank you for your service and your dedication to our community.
walter p | Overall ExperienceSuper good
JACOBO HGreat service
PAULETTE HOverall a good experience that was soured by the gas tank issue. The main issue is that when I picked up the rental it had 3/4 of a tank of gas. I only used the truck for 20 miles in the city but when I returned the truck they claimed it was full of gas when I picked it up and said since I didn't take a picture of the gas tank when I picked it up I had to pay a $52 gas charge. If the tank had been full when I picked it up I would have no problem with the charge but it was at 3/4 when I picked it up. I used the Uhaul app for my phone and the app worked well and allowed me to easily complete an after hours pick up. It feels like the gas tank issue is almost a scam.
Ryon Lpassenger side mirror was difficult to ajust. the lady in the office did not tell me about the drop box. i returned the truck after 3 pm and wasted about 30 minutes before i had a representative on the phone and explain to me about the location of the box. thanks.
ANDRES AIt was like a breath of fresh air everyone is happy friendly and very professional and I would recommend this location to friends and Families
DESIREE JGreat customer service and professionalism skills, the best among the rest. Great job team! Keep it up!
BEN GGreat Customer Services
FRANK IIn and out very quick.
ESMAEIL SEvery employee that I encountered at this facility was EXTREMELY kind. So helpful and understanding and nice. I would absolutely recommend the storage and truck rentals at this location.
Samantha NSí
RODRIGO S | Overall ExperienceThanks for loving me
paul r | Overall ExperienceI recently had the pleasure of working with Willie Shine and his outstanding crew at the U-Haul located at 5341 NW 7th Avenue in Miami, FL, and I can't praise them enough for their exceptional service. My move had taken a turn for the worse when the independent helper I booked texted me after three hours of waiting to say he would be even later. I had no choice but to cancel him, leaving me to do most of the work on my own. Working in July's heat in Miami, feeling frustrated and overwhelmed, Willie Shine and his team stepped in and turned the situation around with their professionalism and expertise. (And ice-cold water) They immediately found a reliable helper, provided me with a spotless new van, and gave invaluable advice on how to best utilize the space in the van to get everything packed efficiently. Not only did they make the entire process easier, but they also adjusted my rental contract to ensure I had enough time to complete the move without any additional stress. Their quick thinking and genuine care made all the difference on a day that could have gone very wrong. I want to give special recognition to Crystal for her rapid solutions and calm demeanor, and to Derrick for his incredible stamina and hands-on approach. Willie Shine and his team treated me with kindness and understanding, making what could have been a nightmare move into a smooth and successful experience. If you're looking for a team that will go above and beyond to ensure your move is as stress-free as possible, I highly recommend Willie Shine and his amazing crew at this U-Haul location. They truly turned my day around, and I couldn't be more grateful!
karrie f | Overall ExperienceThe experience is terrible. We found the storage full of mices / rats and mice and rats' poop. The smell was horrible, and we had to throw away several items such as mattress, bags, bed sheets, shoes, leather chair, with a damage over $2000.00.There is even a mice that was hiding in a box, that we saw running away from the box at our house. She is in the house now and we are fighting to kill it. I will place a claim to recover what I consider is due.
Jean-Charles T | Overall ExperienceThe young staff used to pay attention to customers at all times.
Princess J | Overall Experience•Excellent service •Storage in good conditions
santiago m | Overall ExperienceI was personally assisted by the GM, Mr. Willie Shine. He was very personable, knowledgeable. He enthusiastically promoted the U-Haul "brand" to me.
RONALD I | First ImpressionsThank you! Thank you so much!
Jacqeevia J | Overall ExperienceGenial
Jean-Charles T | First ImpressionsGreat Staff
paul r | First ImpressionsNone at the moment
michelle H | First ImpressionsTHANKYOU MANAGER
Linda N | First ImpressionsI love the staff and service they helped me alot especially the morning crew and night crew love ya
SHELLY M | First ImpressionsEverything was to my satisfaction thank you
Sharon F | Overall ExperienceAll the staff were fantastic - they were friendly, helpful, and went out of their way to ensure we had the information and resources we needed. I would give six stars if it was an option! If I need storage in Miami in the future I won't bother to look elsewhere.
Mike R | Overall ExperienceThe staff was great and helpful moving in and moving out of the storage thank you kindly once again.
Felicia D | Overall ExperienceI went back to use restroom and could not get in deny access.
Jerome S | First ImpressionsRecently, I had the pleasure of dealing with the manager of this storage facility, and I must commend the exemplary service provided. Their commitment to ensuring customer satisfaction is evident in every interaction. They went above and beyond, not just to meet, but to exceed my expectations. In a world where adequate service is often the norm, it's refreshing to encounter someone who truly understands the essence of outstanding customer service. I wholeheartedly recommend this facility to anyone in need, and my sincere gratitude to the manager for making my experience seamless and memorable. Thank you Willie
Carolina P | Overall ExperienceAttention to whom this may concern I am very big on customer service and the employees at 5341 NW 7TH gives great customer service at all times. A big thanks goes out to Mr. Willie and his staff. Thank you, Be Blessed
Kimberly T | Overall ExperienceThe customer representative was very professional, friendly and very helpful! I've got service at location prior and it wasn't pleasant, but this Customer Representative and entire staff was wonderful.
Lucille C | First ImpressionsMr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.
Felicia D | First ImpressionsCustomers service was great employees were very nice and helpful I recommended anyone to visit this .
Kimberly T | First ImpressionsI love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.
Eliamise L | First ImpressionsCockroach and mice infestation inside a climate controlled facility!!! Since it's under new management I suspect it'll greatly improve. Let's hope for the best!!!' I lost a lot of irreplaceable items
mara p | Overall ExperienceFull of cockroaches 🪳. Infested a lot of my thing that I had to throw out.
MATEO N | Overall ExperienceMost of the staff is rude or not knowledgeable. One lady (didn't get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.
Steven R | Overall ExperienceStaff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.
Latribia H | Overall ExperienceMy storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it's perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That's a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.
Victor G | Overall ExperienceMe mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.
reinaldo G | First ImpressionsIt has no elevateor inside to move faster i have to carry heavy bag to the ground floor
Alfred M | Overall ExperienceEnable elevators for the 2nd floor
PEDROJ V | First ImpressionsUhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky
EUGENE K | Overall ExperienceWillie and his crew were extremely helpful and polite. Would recommend them highly!
Jessica F | First ImpressionsThere was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.
Latribia H | First ImpressionsFirst time renting from self storage and my husband's leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.
JOVIANE M | First ImpressionsThe manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. ¡Gracias!
KARLA B | Overall ExperienceThe rental unit size provided was not the rental unit size contracted for.
alina k | First ImpressionsVery good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!
KARLA B | First ImpressionsThank for all your help during this time.
WALQUIRIA F | Overall ExperienceFriendly, fast service!!!
Grainne B | Overall ExperienceThe staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn't do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn't even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.
MANUEL S | First ImpressionsMy storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!
Sheronda M | Overall ExperienceStaff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.
Brice L | Overall ExperienceBad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.
Dino F | Overall ExperienceMy only complaint is that I was not able to access my storage space in the evenings or very early in the morning.
Lewis W | Overall ExperienceThis is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero
Hernando F | Overall ExperienceSomeone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.
MYRA H | Overall ExperienceGood service; even on the phone.
idella p | Overall ExperienceWhen I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.
jacqueline p | Overall ExperienceNot bad
Alexa A | First ImpressionsOnce I needed to go later than 7 pm but it was closed
DANIEL T | Overall ExperienceCustomer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving
Denise W | First ImpressionsThey went above and beyond to help us get our belongings into storage.
Jacquelyn E | First ImpressionsHad a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.
Hazel C | Overall ExperienceA great way to store things. Really happy with Uhual.
David D | Overall ExperienceVery expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one
Adam D | Overall ExperienceThis is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon
Andrew D | Overall ExperienceThe your policy's for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.
samantha h | Overall ExperienceThis facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...
PETER J | Overall Experiencetks , the best staff
Jose B | Overall ExperienceThe location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.
Wayne J | Overall Experience