Comentarios de los clientes para U-Haul Moving & Storage of Covina

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Covina

Clasificación general:

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Rowena L. | Overall Experience |
Clasificación:

It was clean and convenient

Everardo C.
Clasificación:

El cliente no dejó un comentario.

Mikhail O.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

Have more car trailers available

CLARENCE M.
Clasificación:

El cliente no dejó un comentario.

Florastine H.
Clasificación:

The female rep was rude and disrespectful

Cynthia K.
Clasificación:

This location for pick up was 55 miles from where I lived.

Allen K.
Clasificación:

El cliente no dejó un comentario.

Oscar S.
Clasificación:

Just keep doing it better . Service

Natalia A.
Clasificación:

Renting a van was quick and easy. I returned after hours meaning I had to do all the return procedures by myself on my phone and the process was very simple and easy to understand!

John M.
Clasificación:

I did not know the gas tank was only 3/4 full, and the clerk did not tell me that. I drove about 30 miles but I pumped in over 8 gallons of gas when I returned the truck.

STEVEN G.
Clasificación:

We hired moving helpers though Uhaul who turned out to be crooks. They shouted up late, didn't have any moving equipment with them, and they walked around like they were casing the place. Later that night the cops came because the house alarms went off because someone tried to break in. Since we were not able to have the movers load and unload the truck we were forced to rent the truck another day and we were late getting it back on time. So overall I rate this experience as a Disaster. What do you have to say about that???

Joven P.
Clasificación:

El cliente no dejó un comentario.

TOSHI H.
Clasificación:

best and friendly customer rep

Pedro N.
Clasificación:

Hire more people like Inez Cervantes. She's knowledgeable, has great customer serves skills, n she gets things done quickly.

Omolola O. | First Impressions |
Clasificación:

Keep up the good Customer service.

Ian R.
Clasificación:

El cliente no dejó un comentario.

Juan L.
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I do not like the uhaul turn in experince with the phone, some uhaul locations are located in comercial areas that attract homeless.

Teresita M.
Clasificación:

Excellent service! Will definitely recommend and use again!!

ISRAEL M.
Clasificación:

Have more employees. Place is busy. The employees are very friendly and easy to talk too.

Regina C.
Clasificación:

El cliente no dejó un comentario.

Askar R.
Clasificación:

Bad costumer service, over charge and very unprofessional costumer service during phone call and they charge different than my bills.

George C.
Clasificación:

Trailer was dirty

Adriana D.
Clasificación:

I reserved my rental two weeks in advance along with a utility dolly, did easy quick check in via email option. When i arrived not only was it not quick checkin i had to wait 30min. Than i find out they had no utility dolly as i reserved 2 weeks ago. When i returned the rental the sales person wanted to charge me 30 dollars for gas when i wasn't even over the miles i stated using. He insisted he send me the link to confirm the mileage and after i should him i never received anything and arguing about that and the mileages he realized I was correct. Worst customer service, especially right now during the Covid when it's supposed to be easy quick check in and check out to social distancing.

Edilberto L.
Clasificación:

El cliente no dejó un comentario.

Gerald B.
Clasificación:

El cliente no dejó un comentario.

teresa g. | First Impressions |
Clasificación:

Clean . Feel safe when I go

Evan A.
Clasificación:

Most of the staff here are very nice and i haven't had any problems any other visit. However, most recently my reservation was changed to a completely different time the day before, which didn't work with my schedule. I ended up with a smaller truck that barely fit my stuff. The staff was not helpful at all, they were basically just saying “too bad”. What is the point of making a reservation a month ahead of time when it isn't even guaranteed?

Atilio T.
Clasificación:

Good customer service. Friendly service

Patricia B.
Clasificación:

El cliente no dejó un comentario.

Vern O.
Clasificación:

El cliente no dejó un comentario.

Leah B.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

ireneo r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVID F.
Clasificación:

Nothing, the service was great and the equipment was excellent.

Antonia R.
Clasificación:

El cliente no dejó un comentario.

Tuan N.
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El cliente no dejó un comentario.

ARTHUR G.
Clasificación:

The Young Man was very Helpful with the disconnecting of the Car Transport. No waiting just pulled up and quick response. Service was great.

Yvonne B.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

Richard Thomas B.
Clasificación:

Y'all did fine!

Lynette K.
Clasificación:

El cliente no dejó un comentario.

Susan B.
Clasificación:

I have been a customer of Uhaul for several years from renting storage facilities, renting trucks and buying boxes and shipping materials. I have been thoroughly happy with their services.

Anna D.
Clasificación:

When we got there in the morning, we were helped by a young lady with colored hair I want to say purple that had a horrible attitude and was rude. Zero customer service skills. There was also a mix up with the trailer and the truck. Too long of a story to write. To make a long story short, I will make sure I wasn't charged twice and luckily when I got back, I was helped by another young lady who was amazing! Great attitude and also apologized for the experience.

Melissa H.
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El cliente no dejó un comentario.

Liza Yvonne Z.
Clasificación:

El cliente no dejó un comentario.

Jesse M.
Clasificación:

El cliente no dejó un comentario.

Matthew Magdy Fa K.
Clasificación:

El cliente no dejó un comentario.

Eduardo G.
Clasificación:

Fast service

Mercedes C.
Clasificación:

El cliente no dejó un comentario.

ANTONIO G.
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El cliente no dejó un comentario.

Martha C.
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El cliente no dejó un comentario.

Dionza B.
Clasificación:

Great customer service

Andrea G.
Clasificación:

All was extremely wonderful very professional. Helpful and courteous. Processed quickly & complete. No mess no hassles. Quick return method too.

Russ K.
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

El cliente no dejó un comentario.

Martha D.
Clasificación:

El cliente no dejó un comentario.

YOUSEF M.
Clasificación:

I felt the people were rude and overly suspicious. They were nowhere near as bad as the location at 2190 N Garey Ave, Pomona, CA 91767 who were extremely rude and flat out refused me service.

Catherine S.
Clasificación:

El cliente no dejó un comentario.

Mauro A.
Clasificación:

El cliente no dejó un comentario.

Latoya Denise W.
Clasificación:

El cliente no dejó un comentario.

William Earl A. | First Impressions |
Clasificación:

Ceaser was really friendly and helpful

HEMING F.
Clasificación:

The service I received was polite and efficient. Thank you very much.

Gheorghe G.
Clasificación:

El cliente no dejó un comentario.

Bertha I.
Clasificación:

El cliente no dejó un comentario.

William Fulgenci S.
Clasificación:

I have share that the associate who wrote the contractor, and received the truck in return was exceptional professional. Her positive demeanor, spoke to me in a very clear and concise matter, and most importantly she cover every aspect very thoroughly. I highly recommend this location for their outstanding customer service and their professionalism. Thank you!

yolanda S.
Clasificación:

El cliente no dejó un comentario.

Javier G.
Clasificación:

El cliente no dejó un comentario.

Ziad K.
Clasificación:

El cliente no dejó un comentario.

Marcos Jaime C.
Clasificación:

The clerk who helped me was nice I think her name was Amy. Good experience except they forgot the dolly I requested.

Ramon M.
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

El cliente no dejó un comentario.

Michael O.
Clasificación:

El cliente no dejó un comentario.

Ariel A.
Clasificación:

El cliente no dejó un comentario.

Emraris V.
Clasificación:

El cliente no dejó un comentario.

Efrain A.
Clasificación:

El cliente no dejó un comentario.

Cecilia T.
Clasificación:

Everyone was so kind and helpful

Allen O.
Clasificación:

El cliente no dejó un comentario.

Chris G.
Clasificación:

No improvements needed. It was a pleasant experience with Cezar R., a young man that was, knowledgeable, and personable.

Michael H.
Clasificación:

fire your workers they have no respect at all they are rude i will never ever again go to that u haul again and i will make sure that i will tell all my family and friends never go there again the asst manager is the worst of them all he has no respect at all for the customers until he finds another job somewhere else i will make sure not one person i know ever rents from uhaul again and thats a promise

Christopher G.
Clasificación:

Your doing great.

Juan L.
Clasificación:

the 24/7 was awful! there needs to be a simpler way than feel theatened by the staff over a $20 service charge. I called the go uhaul # and felt i was treated indifferent by the "manager" at the time. this needs to change I felt unasfe dropping off my equipment at night with active homless people near the drop off point and being "forced" to take pictures?

LIQUN W.
Clasificación:

When we pick up the truck there only have 3/4 gas. When we returned, there have 1/2 gas inside. But this location charged me full amount of 27.6 gal of gas.

Icaro C.
Clasificación:

El cliente no dejó un comentario.

Abelardo O.
Clasificación:

El cliente no dejó un comentario.

RODNEY J.
Clasificación:

El cliente no dejó un comentario.

Laura L.
Clasificación:

It was easy to reserve, pick up and return

Angel S.
Clasificación:

No improvement, they were great. Endia was fantastic

David G.
Clasificación:

El cliente no dejó un comentario.

Francisco M.
Clasificación:

I went in with no appointment and I was out with a Uhaul in less than 5 minutes! Keep up the good work guys. Appreciate u guys!!!!!!

scott s. | Overall Experience |
Clasificación:

I found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .

Leandrew E.
Clasificación:

Too slow to pick up. Car was blocked, didn't have dolly, and verification process took long. Spent my first hour just checking in

David M.
Clasificación:

We had to go to three different U-Haul stores before we could get the van at one after they canceled our original reservation there was no truck available for us and then we went to the third one to get the trailer it took a total of four hours that day to get the truck and trailer

Ramiro L.
Clasificación:

The representatives were very friendly and helpful.

Vidal V.
Clasificación:

El cliente no dejó un comentario.

Raymond M.
Clasificación:

Great service very nice employees.

Sandra J.
Clasificación:

I loved the check in and check out. Customer service was excellent

Enrique Z.
Clasificación:

Staff was very friendly and explained the process well.

Jose Manuel G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Javier C.
Clasificación:

El cliente no dejó un comentario.

Michael T.
Clasificación:

El cliente no dejó un comentario.

Carlos Z.
Clasificación:

El cliente no dejó un comentario.

Sandy S.
Clasificación:

Everything was great. Nicholas was very helpful and knowledgable about the equipment. I wouldn't change a thing...

Javier C.
Clasificación:

El cliente no dejó un comentario.

Luis Martin L.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

El cliente no dejó un comentario.

Matthew K.
Clasificación:

Nothing, Nickolas was the most helpful person.

Ruben C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sabrina H. | Overall Experience |
Clasificación:

The workers are not at all helpful.

Rodolfo Antonio Y. | Overall Experience |
Clasificación:

Definitely coming back if I ever need it. Happy customer.

WILLIAM M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RENATO G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cynthia H. | Overall Experience |
Clasificación:

Amy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020

Enrique R. | First Impressions |
Clasificación:

Awesome customer service

JAMES JAY S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ray Jr M. | Overall Experience |
Clasificación:

Thank you guys and ladies! For the great work you do there. Really appreciate it.

Salma L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Barbara Jeanne W. | Overall Experience |
Clasificación:

Amy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.

NADINE HOLLAND J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Matthew John F. | First Impressions |
Clasificación:

Very Happy with everybody at the property. I also returned my one way rental and those guys were great !

Ray R. | Overall Experience |
Clasificación:

The facility is very clean and well-maintained. Online check-out was easy and convenient!

BETH JEAN B. | Overall Experience |
Clasificación:

Price a little higher than competitors.

Meredith Leigh J. | First Impressions |
Clasificación:

The service was helpful and informative. I am very pleased with the experience.

Cynthia H. | Overall Experience |
Clasificación:

Starting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!

Astrid L. | Overall Experience |
Clasificación:

My experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.

Marco M. | First Impressions |
Clasificación:

Super professional, very helpful, awesome people Can't ask for more !!!

SUSAN B. | Overall Experience |
Clasificación:

I’ve rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to others

Roger G. | Overall Experience |
Clasificación:

I enjoy doing business with you guys your the Best. Thank you for having us.

Isaac W. | Overall Experience |
Clasificación:

Very Good service

Ray R. | First Impressions |
Clasificación:

Signing-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!

Anthony H. | Overall Experience |
Clasificación:

Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk

Isaac W. | First Impressions |
Clasificación:

Perfect

vanessa l. | Overall Experience |
Clasificación:

great services

agenta y. | Overall Experience |
Clasificación:

The nicest storage unit I have ever rented!

MARIA T R. | Overall Experience |
Clasificación:

Great service, friendly people

MARIA T R. | Overall Experience |
Clasificación:

Great service

RODOLFO F. | Overall Experience |
Clasificación:

Stayed here 4 years and only had one incident. Best storage facility I’ve used and I’ve used a lot!

MONIQUE L. | Overall Experience |
Clasificación:

Thanks

Dora Y H. | Overall Experience |
Clasificación:

Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.

RICHARD M. | Overall Experience |
Clasificación:

The facilities always seem to be clean & well maintained

JOSEPH M. | Overall Experience |
Clasificación:

The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...

Jerry T. | Overall Experience |
Clasificación:

Always very clean and the staff was very helpful and polite, very professional thank you

Serena C. | Reservation |
Clasificación:

Easy breezy. Great service!

Roman L. | Overall Experience |
Clasificación:

Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.

Rodney P. | Overall Experience |
Clasificación:

the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!

No se han enviado comentarios para esta ubicación.

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