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STACY SCustomer Reviews for U-Haul Moving & Storage of Covina
Testimonials From Recent Customers
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Friendly quick service.
JOSE CNo improvement required. Employees were great. Those trucks do get beat up though.
WENDY SLadies working today were super friendly and professional. Gracias
MICHAEL LTruck clean & good maintanance.
HENGKY LGreat customer service from picking up trailer staff very helpful and knowledgeable , to dropping off trailer excellent customer service
JUAN HMake sure all the trailer equipment worked before the customer picked it up.
TED YEasy to call and order. Easy pick up and return.
RICHARD MGot charged for items that were not initially part of the plan.
ADRIAN AAlways a smooth process and clean and maintain vehicles as well. Customer service is always on point I'm a long time customer and will continue to use U-Haul.
juan EThe Asian guy very good service !
XIN JPersonal was great she was very nice and knowledgeable
GEORGE ALove it here
VINCENT G | First ImpressionsYou guys should not advertize that is 29.99 a day i pay almost 500 dollars for one day because i went over the miles ! I pay 50 miles in advance and they charge me 130 and when i returned i pay and extra 200 plus gas 100 ! Insane ! Never again
YOXY JThe workers at this location are the best.
ROBERTO AThe vehicle was given to me marked at 1/4 fuel where it was clearly 1/8 full at a price i had to pay. Also, i had to immortality immediately refuel bc of this, extremely inconvenient. The vehicle was very compromised, it had extreme trouble shifting gears, even from 1st to 2nd gear. The location was under construction, and horribly inconvenient to drop off to, drive thru, and get out of. Definitely my worst experience with Uhaul.
ANDREW AHopefully they will fix the entrance soon
JOHN EThe staff was friendly and helpful.
Isaias RExtraordinario servicio al cliente
Sarah V | First ImpressionsGoing through construction, so hard to see entrance.
KRISS OThe service is prompt and efficient!
VERONICA RGreat customer service. im a repeat customer and always a positive experience! thank you.
EDWARD V1st guy who helped me was rude.
SEAN BI reserved a 20 foot truck one week before I needed it at convenient location for me. The day before I was to pick up the truck, I was told there wasn't one available at that location and that I was being upgraded to a 26 foot truck. Problem was, I had to travel 15 miles out of my way to get it. To make matters worse, no nearby locations were able to receive a 26 foot truck when I needed to return it and I had to drive 20 miles out of my way to do that. U-Haul should do a better job of ensuring that the truck you ordered is at the agreed upon location and that it doesn't impact where you plan to drop it off.
Jeff RBoth gentlemen that helped me were very helpful and kind. Didn't know how easy it was to rent from U-Haul. I would definitely do it again.
CHRISTOPHER MGreat custom service
EDWARD VGreat and quick service.
EVA JI never got to see the cost of anything. It's more of a corporate policy issue, set up where the customer is doing most of the work. Shooting pictures of the vehicle, from all sides including stepping onto the deck with the back door open to shoot the roof. Everything is a prompt of instruction on how to do their job. could not nor would I let my Mom shoot the roof of the vehicle, she's 5'2". It's impossible. I checked the vehicle back in, staff was friendly, but I never saw how much any of this cost. It's the confidence of having your charge card. The employee with the electronic pad said I emailed you your receipt. When I went to open the file, it had the 401 code in the address and did not open. Checked my bank statement and the prices was right as they were quoted though.
SCOTT ALocation was friendly , very helpful with all my questions. I was just a bit surprised that I had to purchase ( pay ) for the use of a dolly! Maybe I'm just old school and assumed it just came with the rental - lol
ADRIENNA PIndicate on the reservation that I would need to go to another location to pick up the auto trailer. I lost time having to go to different location.
FRANCISDALE RThe only issue i had was picking up key from lock box early in the morning. the box will not open, I call customer service and the girl said you might have to hit the lock a couple of times to make it work, by the time i got the key out of the lock box my app timed out and did not allow me to finish check out with photos when i asked the girl on the phone she hung up on me. I had to call back the the next lady on the phone was more helpful and got me on my way. all this held me back about 45 minutes.
Reynaldo LOutstanding
CRAIG FGreat friendly knowledgeable helpful punctual staff. Overall Simple affordable process
CRYSTAL MProfessional and very Courteous service on receiving and returning my rental. Exactly the kind of employees you want to represent your business. .
RUBEN PEs un lugar muy seguro y lo recomiendo
ESTELA J | Overall ExperienceGood job Quick and easy
STEVEN MUhaul failed to put equipment in truck that was requested
Damon M | First ImpressionsVery helpful staff
BRIAN FThe guys were great! Checking out and checking in - awesome
RICHARD RNo complaints. Well-oiled machine.
rene r | Overall ExperienceStaff was super friendly and attentive. Thank you !!
TED HI can't think of anything I had an issue with.
Leonard AEl Sr. Erick y una señorita que se encuentran en la atención al cliente son personas amables, serviciales y con una actitud muy profesional. Te hacen sentir bienvenido y muy bien atendido, se siente un ambiente cálido, seguro y de confianza en esta sucursal. Definitivamente volvería a usar sus instalaciones!
Francisco S | Overall ExperienceThe employee was helpful, pleasant and the overall encounter was excellent.
FRANCISCO CWe left because we were noticed on a second rate increase in a year. Because of that we started pricing others and found another climate controlled facility, with a larger unit, for less than what we'd be paying after the increase. I can't look in your books to say why the prices needed to increase again, and maybe demand allows for it, but it drove us away from your facility.
Richard S | Overall ExperienceNo issues with the location. Service was excellent. The Uhaul app was not cooperating when I was returning the equipment after hours.
JONATHAN LMake sure that all equipment is properly maintained and that there is nothing broken. I rented a trailer and the strap was broken. It would have been a simple repair if it had been done before I rented the trailer.
RONALD LIt was a good experience and excellent c customer service they were the better
MACK LEverything worked out great. Your employees were very helpful and friendly.
STEVEN SThe girl was so nice!!
CARLOS AThis location was a lifesaver. U-Haul completely screwed up my order and I had to drive further out to get my truck. All they gave me was a $50 refund. I had to add additional mileage to my commute which I have to pay per mile!
LLOYD GGreat service and fast thank u
VERONICA MWe had reserved a trailer at the 1961 E. Covina Blvd in Covina location and sadly they gave away our trailer even after I had let them know that morning. At this location, they were excellent and were able to do damage control and assist us. The Azusa location saved the day. They were awesome!
MARTIN GSuper simple spot. The staff onsite are very hardworking and helpful.
Valencia N | Overall ExperienceYou guys were great. Checking in and checking out on the return
Todd EThe worst parking lot. No where to park and uhsuls were backed up and we had to wait for three trucks to get returned before we could leave the lot after our drop off. NIGHTMARE
FRANCES Yvery friendly and accommodating and clear on instructions. This location is the best!!!
JODI TThank you so much 💓
DORA SNo changes required, I was very satisfied with the customer service 100%.
DAVID Dgreat experience
THEODORE RThe lady that help me was very professional.
JAMES THad storage there for 10 years and was always clean and well secured - staff always willing to help. Just got too expensive
DAVID L | Overall ExperienceInez, you and your team are always amazing. I needed to move my storage from a smaller space to a bigger one. I was able to handle most of that on my own, but when I did need a team member to help answer some questions and check me out they were amazing. ¡Gracias!
TAMRA P | Online Move InI I’m happy we U-Haul
JOSE R | Overall ExperienceI really loved the service and how clean and everything was maintained and safe the only reason why I moved storage because I moved to a different town otherwise I would not have moved and I didn't find a U-Haul storage I had to rent from public storage now I hope they will be as great as it was for U-Haul storage for me I guess I have to wait and see but I thank you and appreciate the time I have been using your storage and Inez Gonzalez I think her last name is was very very helpful every time I called and spoke with her I will miss you guys thank you for your help Pamela Barnes
Pamela J | Overall ExperienceGracias
JANE T | Overall Experience.
MISTY R | Overall ExperienceInez does a great job handling our questions.
inez c | First ImpressionsThank you your employees are top of a line especially the girl that served us I'm sorry but I forgot her name right now I think it was what was the girl's name at the U-Haul oh I meant Inez she's very very good she should be the manager
Cindy W | First ImpressionsHave had a storage unit there for over 20 years with no issues! Am moving because of the rapid rate hikes in the last six months!! They could have spaced them out better for the long term renters but they are just like everything else with the higher prices, so we're out!
NANCY A | Overall ExperienceI was paying liability insurance and I notified the front office of property missing .
Laura C | Overall ExperienceI was very comfortable with Uhaul never had a problem. Thank you very much for helping me with a storage.
Rebecca C | Overall ExperienceGreat service thank you to all members
EMIGDIO M | Overall ExperienceUnprofessional group of "workers" who hate being decent to customers running a messy, unsafe, unorganized shabby establishment with highly questionable methods to tack on one's bill. Will NEVER store here again and would not recommend to anyone I know.
Paul M | Overall ExperienceWe use to be able to access our units until midnight. Now we are not allowed past ten. Some of us don't get home til late and we don't have access to our unit. If they allowed us that access to our unit it make a difference in our lives thanks
Carla C | First ImpressionsStaff does not make sure you understand that the sliding doors close at 7pm, so that if you are moving large items you can be mindful.
Eon W | First ImpressionsEasy access
Lisa C | First ImpressionsGreat service and great off hauling at the Azusa location. Super happy
Jose G | First ImpressionsThe employees are very informative
Arthur D | First ImpressionsThe entire crew offers top notch service. Over the years I've rented a storage unit there, they have always been extremely courteous, knowledgeable, and helpful whether renting a truck or regarding the storage unit, or even walking me through the check-in check out process to get in the building because I forget every year or so when I'm back in town! Thank you for everything. Cheers Erik
Erik H | Overall ExperienceStaff very friendly and VERY, VERY CLEAN!!!
Teresa P | First ImpressionsEveryone was helpful , friendly , and knowledgeable! Great experience
lisa c | First ImpressionsInes was so professional ,kind , knowledgable and great customer service.!! Thank you , P.C
PATRICIA C | First ImpressionsIt was not clear on how we could access the building. We had trouble with our access code. Then, it was very difficult (and it is still very difficult) to open our storage unit. The part where the lock goes does not slide very easily at all! It's way too hard to get in and out of our unit.
Jessica J | Online Move InGreat service and helpful
Raymundo R | First ImpressionsWill go here for all my storage needs
Charles F | Overall ExperienceThe employee who checked me out was extremely rude and crass. Lack of customer service and slow in processing. All nib had to do was sign a paper and leave. Itv took him over 45 minutes to help me. He also threatened to bill me if I did not wait even after his coworker validated the cleaning of the unit I rented. He was awful... and disrespectful.
Michelle L | Overall ExperienceExtremely helpful!! Thanks
Carl B | Overall ExperienceGreat experience for the few months I was there. Grateful for the friendly staff.
Oscar A | Overall ExperienceThe reason I could not follow through with move in is due to a conflict with one of the account holders. I do not know the persons name. A man that was with the woman moving things out misunderstood my friend and my actions. I was showing my friend binoculars and apparently the man thought we were taking pictures of him. He made rude threatening sexually expressive gestures that are inappropriate and appeared to want to start a fight. We tried to explain his mis perception but he drove off in the uhaul truck. In order to avoid future conflict, I immediately approached the office to cancel the order and never even entered the storage area doors. The agent kindly allowed me to cancel and I had explained the situation. I have two disabilities and decided to take the "higher road" to avoid conflict with other customers. I had even sensed something about that man that made me uneasy before the conflict. As if I could see his auro as a potentially violent probably personality disorder type person. I have assets and am very known in my community and decided to leave the situation. My helper that day was upset and stated that he would stand up to the man who threatened us. I was very sickening and disappointing. In a way it was a form of harassment. It happened so fast I didnt realize the depth of how it could have come down.
JAMES M | Overall ExperienceRude and ignorant workers. One could not close our account and the one that could, was to busy talking to his friend out side. They stated something about not being able to return our money for the other half of the month. "It's in the contract" he said, even though I read it in full in front of him and could not find nothing at all regarding that issue and he failed to show it to me. Lying thief's is what they are......
Jose M | Overall ExperienceThe service in Modesto Ca was excellent. The same with the Azusa Rd. Covina ca location. Great service always over the years
Anita D | First ImpressionsI really appreciate the service I was given by Erick at the Azusa store. Very nice and friendly. Highly recommend.
Noah H | First ImpressionsInez did an excellent job helping me with what I needed.
Christian A | Overall ExperienceI was at the storage unit for a year. My price increased twice with less than a 30 day warning about it and no explanation.
DANETTE D | Overall ExperienceThe only fix would be lighting overhead in the unit ., we just start to gather stuff & the light goes off. Very frustrating!!
Raquel W | Overall ExperienceVery profesional everyone working here knew exactly what they were supposed to do! Professionalism at every turn, thanks for all the help Eric you as well as the others working at this location are awesome people !
HUGO V | Overall ExperienceThe staff are very helpful. Inez runs a great shop!
PAMELA C | Overall ExperienceI was confused by the keypad to the left and the one to the right. This information was not shared with the access code. I had to go into the office and stand in line. Then the workers were able to explain it to me.
Susan C | Online Move InFriendly and professional environment
edith m | Overall ExperienceThank you Jesse James for your professional help
myisha m | Overall ExperienceVery helpful, friendly staff.
Raquel W | First ImpressionsThe staff is patient caring kind , and most of all understanding. I love this facility it is safe and a reasonable pricing. It is easy to get rid of stuff if you don't want it just donate it there . Yes 1000% satisfied. Thank you uhaul …
Maria C | First ImpressionsThank you Jesse James for your excellent work. Thank you for your time and patience.
myisha m | First ImpressionsI dont know the associates name, but he had a thin mustache and glasses. He was super helpful and patient with me and answered all of my questions. He helped me load my equipment and in my opinion went above and beyond. This was the most pleasant U-Haul experience ive had in years! Way to go guys! Show them how its done!
CHRISTINE B | First ImpressionsFew card issues, but can be corrected right away during open office hours.
Adrian A | Overall ExperienceProfessional services, very nice , clean. Thank you for all your help.
Marlene J | Overall ExperienceBoth clerks were patient, calm, and professional. They made the experience as smooth as possible.
Drishti N | First ImpressionsI also rented a truck that morning took a little longer than I would have liked a lot of trouble with your computers but the staff was helpful and nice
ROBERT H | First ImpressionsIt's just peculiar on how much people would come out but not much come in, the alarm went off . I wake up inside my car these 2 robocops with eyes are glaring like flash lights besides there tactical flash were on my face and ask me to come out because an alarm went off and I'm there so they really have to frisk me and search my car. Except that these two Einstein did ask me how long am I there , I told them well the alarm went off over an hour ago almost 2hrs, and I fell asleep wittingly for both of you guys . Coz you think it was me right and I didn't fled the crime scene . I'm sure that two Bozo's needs some supplements to support their brain .other than that, my experience is pretty great actually.
MInandro B | Overall ExperienceHad everything I needed. Staff was professional. Couldn't ask for more
Brian J | Overall ExperienceInez treated us like family. Thanks for everything!
Thomas R | Overall Experiencefriendly staff. very helpful. thank you.
Nestor C | Overall ExperienceAmazing work, Inez went above and beyond to get us situated. Gracias
Christian A | First ImpressionsExcellent Management.. service
YVETTE M | Overall ExperienceExcellent !
Hernan O | Overall ExperienceGood attitude, Patient and courteous
SAUL J | First ImpressionsU r so much better than my storage at extra space. Friendly n courtesy employees. Very well maintained
kathryn k | Overall ExperienceCustomer service by the field reps is down right ridiculous. There is some potential but training is needed. Let's get it together!
Clarence M | Overall ExperienceThere were no hassles or no headaches. Easy and very convenient for my needs. The facility was very well kept and clean.
Ricky R | Overall ExperienceI had a hard time with the online return....I'm not computer savvy.
MONICA C | First ImpressionsInez the Manager was professional and courteous. However, Cesar-employee was arrogant, rude, condescending and overall disturbing. Half the time going into the office of the storage facility no one was in there, empty while employees were outside or there would be a line and two or three employees there and only waiting on one customer. Never friendly or accommodating. the lights in the storages did not work, i emptied out my storage with no lights. i would not recommend this uhaul to anyone.
Mary D | Overall ExperienceF*ck uhaul
FRANCINE R | Overall ExperienceBueno
Rosa M | First ImpressionsCovina has a well maintained clean facility with helpful staff.
Sally A | Overall ExperienceGreat hours Reasonably priced. Amy was super fabulous and most professional. Loved Amy ! She was super helpful, thorough.
Lorena G | First ImpressionsThank you for the free month and I would appreciate any future sales or specials
Jose M | First ImpressionsEverything was great except the fact that there is no security. While we were moving in, there were some homeless people around the entrance door and our truck.
Samuel F | Online Move InIf you need a safe, secure place to store your belongings, U-Haul Covina is the place. I ALWAYS felt safe when I was on the premises. This facility is very well maintained, clean, and well-lit. NEVER had a problem with accessing my unit. NEVER had a problem inside the unit. NEVER had an issue with any of the employees. I HIGHLY RECOMMEND this storage facility.
SUSAN H | Overall ExperienceWe are returning customers. We have been satisfied with all their services. We have used storage facility, Rental trucks and propane refills. We have never had any complaints. Great customer service every time.
Carolyn S | First ImpressionsVery inconvenient just before office closes to have to vacate the building while office checked the building. We felt people were attempting to hide in bathroom or other spaces for long periods of time. This caused us to feel unsafe and we chose to stop renting here.
Janet J | Overall ExperienceI'm not a new customer, I've used Uhaul for about 5 or 6 years; went from a large storage to small. Amy at the Covina location started my storage and is always so helpful.
ARDYTHE B | First ImpressionsThe only issue was the AC was not cold enough, & it was difficult at times to stay inside the storage unit too long. The staff was always friendly & helpful.
Maria A | Overall ExperienceThank you for your patience and for Your friendly attitude.
Robert W | First ImpressionsI was very pleased with the customer service also the cleanness of the facility
Lorraine O | Overall ExperienceAfter finishing paper work to rent storeg unit there was a Lock on unit and had to wait for way to long for someone to take lock off and when I received email about rating service the spelling of my first and last name are spelled wrong
Jessie A | First ImpressionsAll staff very helpful and pleasant. Manager Amy went above and beyond to be helpful.
Sally A | First ImpressionsExcelente
Pedro A | First ImpressionsNice and convenient location.
Maria T | Overall ExperienceSecurity camera by unit is broken. There's no camera, but the sign says MAX security. How hope you will be installing / replacing equipment with a working security camera.
Cecelia M | First ImpressionsExtraordinario servicio al cliente
Lorraine O | First ImpressionsVery friendly and helpful staff
Stephanie S | First ImpressionsEveryone was friendly and extremely helpful. No troubles at all. I would use again if necessary and would recommend to a friend
Melina M | Overall ExperienceExcellent service!! Special thanks to Carlos Fuentes for helping me find the right hitch for my car! I used the online check out for my storage unit and it was also a quick and easy process thanks to the Manager. I know moving can be stressful under LA heat - but U-haul employees show patience and respect. ¡Gracias de nuevo!
Karla A | Overall ExperienceWould recommend the facility and use them again.
Tiffanie M | Overall ExperienceThe workers are very rude
Lanice M | First ImpressionsEverything fine until I emptied my units. I had 2 units, almost $300 a month total, rent due on the 4th. I moved out of California, unfortunately June 4th only dat movers could come, was charged full rent till July 4th, including insurance on empty units, as soon as units empty they put ready to rent tags on, my daughter went to office to demand those be removed, she replaced my locks on and had to go back on June 27th to surrender units. Why the double dipping? Why insurance on empty units?? I never had problems before this, but will never use U-Haul again, no matter what. I have had a total of 5 units throughout the years, but never again!!!!
Rowlanda L | Overall ExperienceThe storage Only being open 7-7 hampered my schedule. Unit 1005 was unlit and offset so even the hallway light didn't get into the back of unit. PS I hate all of the surveys companies are sending these days. Be secure in your work.
Andrew L | Overall Experience1. The AC on 2d floor did not appear to be working on 6/5/2021. 2. Too many cars were parked in the docking area. Uhaul trucks need access w/o having to wait. Regular customers should be instructed parking in dock is only for loading & unloading Uhaul trucks! There was plenty of parking in nearby lot. Perhaps a security guard present could fix this issue.
Maria A | First ImpressionsYour facility is very nice but it took way way way too long to check in. I had booked everything online, and everything was set, yet it still took well over 30 minutes to check in. You were all very nice but that was too long.
simon s | First ImpressionsEverything was great
Andrew L | First ImpressionsWas very pleased with the service staff.
Charles F | First ImpressionsGood rates, safe facility and well maintained. Would use again in the future if I needed to!
Jennifer J | Overall ExperienceI find U-Haul to be excellent in their service & products. They now offer storage that is affordable and convenient to rent they make it easy to maintain payments on my computer or my phone thank you again U-Haul.
CECILIA M | First ImpressionsOn a previous purchase I received a free storage offer for 1 month free. I tried three different facilities to grant me the promotion yet was denied the free month saying it was a year over but this place mentioned it expired after 2 years and there was still opportunity to use this promo. The customer care was professional and informative.
Brenda A | First ImpressionsWhen I was looking to upgrade my unit, Amy was very helpful. She tried very hard to find me a bigger unit. Unfortunately, the location she found for me was just a little too far. But I very much appreciated her efforts. She was awesome!! Every crew that I talked to was very friendly and helpful. Thank you very much for all their help!!
Pia M | Overall ExperienceExcellent service
FE Q | Overall ExperienceVery clean facility. Good access hours. Helpful u-haul crew.
Sally B | Overall ExperienceI needed a bigger unit however they didn't have any available so that's not really anyone fault then I asked to rent a second unit and the gentlemen accused me that there weren't any. That was disappointing since I was there as an occupant move out even if it had to be cleaned I would have waited I still need a larger storage
MARGARITA G | First ImpressionsEveryone was nice and helpful. Will recommend
Linda M | First ImpressionsU haul has always been the utmost in friendly helpful an above all making you feel like it’s your second hone when you have your storage thank you Amy an staff at the Covina storage an city of industry daphne Sciarra
Daphne R | Overall ExperienceOver all a "so so" experience. I'm not happy with the fact I was prorated on my month when I signed up but when I checked out in the middle of the month I was told no prorated month! So you take money for a half month, but you don't return money if you leave early?! That's wrong. I was told you pay for a whole month should've stayed for a whole month! Several times while on auto pay my billing was subject to a penalty for being late! A mistake by management. I had to take time out of my day to go and request they fix their mistake. And again No sorry here's a little discount on the next month. The homeless situation is also a downside. Adjacent parking lot is filthy and homeless are roaming and asking for handouts.
John C | Overall ExperienceIf not need would still be there but the Family changed their mind. I believe it was Ceaser was the one who singed me up. Need keep good quality associates these days they are hard to find. I have known U-Haul for better part of 50yrs back when I was a kid now in Feb I be 57 just hope my Glioblastoma Cancer allows me to see it but very much dought it.
William E | Overall ExperienceI moved to a larger unit I did not move out, and as for the lighting NO !!!!! its not lit up well at all especially on the south side of the building parking and entrance area
Tracy L | Overall ExperienceIt was clean and convenient
Rowena L | Overall ExperienceKeep up the good Customer service.
Omolola O | First ImpressionsClean . Feel safe when I go
teresa g | First ImpressionsCeaser was really friendly and helpful
William E | First ImpressionsI found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .
scott s | Overall ExperienceThe workers are not at all helpful.
Sabrina H | Overall ExperienceDefinitely coming back if I ever need it. Happy customer.
Rodolfo A | Overall ExperienceAmy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020
Cynthia H | Overall ExperienceAwesome customer service
Enrique R | First ImpressionsThank you guys and ladies! For the great work you do there. Really appreciate it.
Ray J | Overall ExperienceAmy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.
Barbara J | Overall ExperienceVery Happy with everybody at the property. I also returned my one way rental and those guys were great !
Matthew J | First ImpressionsThe facility is very clean and well-maintained. Online check-out was easy and convenient!
Ray R | Overall ExperiencePrice a little higher than competitors.
BETH J | Overall ExperienceThe service was helpful and informative. I am very pleased with the experience.
Meredith L | First ImpressionsStarting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!
Cynthia H | Overall ExperienceMy experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.
Astrid L | Overall ExperienceSuper professional, very helpful, awesome people Can't ask for more !!!
Marco M | First ImpressionsI've rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to others
SUSAN B | Overall ExperienceI enjoy doing business with you guys your the Best. Thank you for having us.
Roger G | Overall ExperienceVery Good service
Isaac W | Overall ExperienceSigning-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!
Ray R | First ImpressionsStupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk
Anthony H | Overall ExperiencePerfect
Isaac W | First Impressionsgreat services
vanessa l | Overall ExperienceThe nicest storage unit I have ever rented!
agenta y | Overall ExperienceGreat service, friendly people
MARIA T | Overall ExperienceGreat service
MARIA T | Overall ExperienceStayed here 4 years and only had one incident. Best storage facility I've used and I've used a lot!
RODOLFO F | Overall ExperienceGracias
MONIQUE L | Overall ExperienceStaff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.
Dora Y | Overall ExperienceThe facilities always seem to be clean & well maintained
RICHARD M | Overall ExperienceThe storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...
JOSEPH M | Overall ExperienceAlways very clean and the staff was very helpful and polite, very professional thank you
Jerry T | Overall ExperienceEasy breezy. Great service!
Serena C | ReservationOverall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.
Roman L | Overall Experiencethe only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!
Rodney P | Overall Experience