I've gone to this location 3x in the last months, the manager is super nice, hardworking and is always ready to help the customers. The ladies that work there and young men are sweet and courteous , they always make it easy to rent . Love coming to this U-haul.Susana G.
Customer Reviews for U-Haul Moving & Storage of Covina
Covina, CA 91722
(Btwn Covina & Cypress)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jay Raymond L. | Overall Experience
El cliente no dejó un comentario.JEFFREY L.
Excellent Management.. serviceYVETTE M. | Overall Experience
For older customers they should not need to process the agreement online. They should be able to review all things in person. Not everyone is great at online activitiesJacqueline A.
El cliente no dejó un comentario.Liliana E.
The Only concern I have is we discovered when we got home that Uhaul had leaked a lot of oil in our driveway.john S.
El cliente no dejó un comentario.RALPH P.
El cliente no dejó un comentario.Paul W. | Online Move In
Crew was all women very efficient professional and super consumer friendlyAlberto J.
Excellent !Hernan O. | Overall Experience
El cliente no dejó un comentario.Charnchai S.
El cliente no dejó un comentario.Joe G.
Speed up the check in processâ€¦Kerry S.
Good attitude, Patient and courteousSAUL J. | First Impressions
U r so much better than my storage at extra space. Friendly n courtesy employees. Very well maintainedkathryn k. | Overall Experience
El cliente no dejó un comentario.Luis G.
Customer service by the field reps is down right ridiculous. There is some potential but training is needed. Let's get it together!Clarence M. | Overall Experience
Nothing. Everything went smoothly. The associates were well mannered and helpful.Phyllis B.
Your after hours log in did not work.Arthur L.
We made online reservations to pick the truck up in Arcadia, CA, which is closer to us. When we arrived at 9:00 a.m. we were informed that our reservation had been changed and we had to drive to Covina. They said they called us the day before but there was no message, voicemail, text or email to tell us about the change. By the time we got to Covina the line was almost out the door and we had to wait over an hour to get our truck -- this set the entire day back by two hours. The truck itself was fine, but the disorganization was terrible.Paul L.
Need more employees I waited 40 min to be helped but its not the employees it was bussyJesus C.
El cliente no dejó un comentario.Richard W.
Easy to rent, line was very long on Sunday morning though. The assistants were helpful and polite. Easy return.FABIE U.
El cliente no dejó un comentario.eileen E.
El cliente no dejó un comentario.Shaun Colette C. | Overall Experience
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.Franklin A.
El cliente no dejó un comentario.ANTHONY M.
Lower your prices!!! 👎👎👎Leticia B.
Excellent customer serviceluis R.
El cliente no dejó un comentario.Terry V.
Servicio al cliente de excelencia. William was extremely knowledgeable and helpful.Rudy H.
El cliente no dejó un comentario.Gregory R.
El cliente no dejó un comentario.Shaun B.
El cliente no dejó un comentario.brian P.
Have dire payment methodsJose H.
El cliente no dejó un comentario.NATASHA K.
El cliente no dejó un comentario.Mike G.
El cliente no dejó un comentario.Daniel D.
Great job overall.carlos C.
The young man that helped me was awesome, funny, professional. Great team it was a great experience. Thank you 15 out of 10.edward L.
El cliente no dejó un comentario.Ismael M.
Fast and friendly service.jose G.
Great customer service!JoseJr D.
Having more people available to rent equipment on a Saturday morning, which is the most common day that people move and need the equipment.CHRIS H.
El cliente no dejó un comentario.Robert S.
Only place l rent from in Covina Real good group of people workingMartin O.
This is a regular spot I use, I like how helpful and on point there are that's why I come back!Juan E.
El cliente no dejó un comentario.Franklin A.
El cliente no dejó un comentario.Ruben C.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.Stephanie Lynn G. | Overall Experience
It was my 1st experience renting a Uhaul van and Rigo Estrada made it easy for me. He is very professional and explained everything thing I needed to know. He made my experience very pleasant and I am definitely coming back for my future needs. Thank you Rigo!tersit G.
El cliente no dejó un comentario.Victor A.
El cliente no dejó un comentario.eric P.
El cliente no dejó un comentario.Nicholas A.
El cliente no dejó un comentario.Ikeda M.
Moved for the very first time and these guys were amazing. Slight issue in the morning but was due to customer not returning a vehicle on time. The guys made sure I was taken care of at a near by franchise. On return of the vehicle, I drove away and left my house keys in the vehicle, the team called me within 10 minutes or leaving, which was extremely appreciated.Richard C.
Give them more time to make a paymentJuliana W.
There were no hassles or no headaches. Easy and very convenient for my needs. The facility was very well kept and clean.Ricky R K. | Overall Experience
I understand the current covid concerns. But it would have been better, and more comfortable for me to have the Uhaul employee do a "Walk Around" the truck with me. Rather than do it from pictures sent to my phone.Martin M.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.Hye P.
Everyone at the Azusa ave Covina u haul were wonderful. We had to change our reservations several times because the buyers of our house had issues. We were fortunate to have ceaser. I would recommend him and the rest of the staff. They were above and beyond courteous and helpful.Veronica M.
El cliente no dejó un comentario.Jose Manuel F. | Overall Experience
El cliente no dejó un comentario.adriana R.
Everyone was extremely helpful and polite. I will use their services again.Gerard F.
El cliente no dejó un comentario.Jimmy W.
Keep up the good 👍 workRaymond M.
El cliente no dejó un comentario.Raquel A.
El cliente no dejó un comentario.Lori T.
I had a hard time with the online return....I'm not computer savvy.MONICA C. | First Impressions
Inez the Manager was professional and courteous. However, Cesar-employee was arrogant, rude, condescending and overall disturbing. Half the time going into the office of the storage facility no one was in there, empty while employees were outside or there would be a line and two or three employees there and only waiting on one customer. Never friendly or accommodating. the lights in the storages did not work, i emptied out my storage with no lights. i would not recommend this uhaul to anyone.Mary D. | Overall Experience
Great costumer serviceDiana C.
El cliente no dejó un comentario.odily F.
F*ck uhaulFRANCINE R. | Overall Experience
More employees to assist with rentalsEduardo L.
El cliente no dejó un comentario.Alexandra K.
El cliente no dejó un comentario.Sammy S.
I was not a fan of an employee asking me to move the truck AFTER I already payed and closed out with the app. After I moved the truck to where they wanted, I was approached by another employee who asked me the same questions that the app did. I thought the app would to make the process faster, but it just seemed to introduce redundancies and make the rental process more complicated.Brandon S.
They need to explain that if you return it with more gas than they gave it to you you will not be credited.Luis G.
Customer service was exceptional both on the pickup and the drop-off of the equipment. Thank you so much.uraca N.
El cliente no dejó un comentario.leo g. | First Impressions
El cliente no dejó un comentario.Massiel G.
El cliente no dejó un comentario.PENG Y.
I feel I was over charged but I couldn't prove it.Diana G.
vehicle had high mileage and falling apart....and was not fueled up.....leo G.
El cliente no dejó un comentario.michael F.
El cliente no dejó un comentario.Yvonne B.
Great service awesome team.Luis J.
The equipment that I picked up was very clean and nice thank youdoug A.
El cliente no dejó un comentario.Marissa A.
El cliente no dejó un comentario.CRYSTAL M.
We used the dolly that was provided with the truck. The sign on the Dolly indicated $7.00 for in town use. My grandson and I were trying to figure out if it was a flat rate of $7.00. We assumed it was because it did not indicate it was per day. We were charged $14.00. You need to place a sign on the dolly stating it is $7.00 per day. GraciasSalvatore C.
El cliente no dejó un comentario.liliana M.
El cliente no dejó un comentario.Linda R.
El cliente no dejó un comentario.Marissa A.
El cliente no dejó un comentario.Franklin H.
It was a good experience!William C.
Everything was great! Eric the stopped working g on a trailer hitch installation and made sure I was gretted and assisted in a timely fashion. Inez the manager came out to greet me and follow up with my experience as well. Very pleased with customer service and professionalism. ¡Gracias!JOHN G.
I was really disappointed to be told that a debit card couldn't be accepted for a van rental. Was grouchy about it. But Cristina was very pleasant, and so professional, apologizing for the situation. And, since I could rent a truck with debit card, it all worked out. Cristina is awesome. Her attitude is EVERYTHING.Lorraine L.
El cliente no dejó un comentario.LETICIA A.
El cliente no dejó un comentario.Elizabeth G.
The service and the truck and trailer was great. No problems.Richard D.
El cliente no dejó un comentario.amir F.
Caesar was extremely helpful and professional. I truly appreciate you for making my rental experience a breezeDonovan L.
Customer services was really goodJose C.
El cliente no dejó un comentario.Angelina O.
Fast and efficient.Tim M.
El cliente no dejó un comentario.Stephanie F.
I reserved the truck on line. When I went to pick up I was greeted by a friendly CSR. Whole experience was wonderful.carol L.
Make check-out a streamlined process. I would like to set-up online, pickup in person, not have to show card, i.d, and confirm alternate phone number, and alternate phone in person. It was fairly quick, but I would rather show I.D., get hooked up and go. I would probably rent a trailer more often. Everything was great though. Just saying, faster would be better.Michael K.
BuenoRosa M. G. | First Impressions
El cliente no dejó un comentario.David L. | Overall Experience
Covina has a well maintained clean facility with helpful staff.Sally Ann B. | Overall Experience
Great hours Reasonably priced. Amy was super fabulous and most professional. Loved Amy ! She was super helpful, thorough.Lorena G. | First Impressions
Thank you for the free month and I would appreciate any future sales or specialsJose Manuel F. | First Impressions
Everything was great except the fact that there is no security. While we were moving in, there were some homeless people around the entrance door and our truck.Samuel F. | Online Move In
If you need a safe, secure place to store your belongings, U-Haul Covina is the place. I ALWAYS felt safe when I was on the premises. This facility is very well maintained, clean, and well-lit. NEVER had a problem with accessing my unit. NEVER had a problem inside the unit. NEVER had an issue with any of the employees. I HIGHLY RECOMMEND this storage facility.SUSAN H. | Overall Experience
El cliente no dejó un comentario.REYNALDO M. | Overall Experience
We are returning customers. We have been satisfied with all their services. We have used storage facility, Rental trucks and propane refills. We have never had any complaints. Great customer service every time.Carolyn S. | First Impressions
Very inconvenient just before office closes to have to vacate the building while office checked the building. We felt people were attempting to hide in bathroom or other spaces for long periods of time. This caused us to feel unsafe and we chose to stop renting here.Janet J. | Overall Experience
El cliente no dejó un comentario.Marlene J. | First Impressions
El cliente no dejó un comentario.Terry B. | First Impressions
I'm not a new customer, I've used Uhaul for about 5 or 6 years; went from a large storage to small. Amy at the Covina location started my storage and is always so helpful.ARDYTHE B. | First Impressions
El cliente no dejó un comentario.Jessie A. | Overall Experience
The only issue was the AC was not cold enough, & it was difficult at times to stay inside the storage unit too long. The staff was always friendly & helpful.Maria Alberta B. | Overall Experience
Thank you for your patience and for Your friendly attitude.Robert W. | First Impressions
I was very pleased with the customer service also the cleanness of the facilityLorraine O. | Overall Experience
After finishing paper work to rent storeg unit there was a Lock on unit and had to wait for way to long for someone to take lock off and when I received email about rating service the spelling of my first and last name are spelled wrongJessie A. | First Impressions
All staff very helpful and pleasant. Manager Amy went above and beyond to be helpful.Sally Ann B. | First Impressions
El cliente no dejó un comentario.Daniel Leonard C. | First Impressions
El cliente no dejó un comentario.Jose A. | First Impressions
ExcelentePedro Avelino R. | First Impressions
El cliente no dejó un comentario.Ryan Kent B. | Overall Experience
Nice and convenient location.Maria Teresa M. | Overall Experience
Security camera by unit is broken. There's no camera, but the sign says MAX security. How hope you will be installing / replacing equipment with a working security camera.Cecelia Maria E. | First Impressions
Extraordinario servicio al clienteLorraine O. | First Impressions
Very friendly and helpful staffStephanie S. | First Impressions
Everyone was friendly and extremely helpful. No troubles at all. I would use again if necessary and would recommend to a friendMelina Marlene J. | Overall Experience
Excellent service!! Special thanks to Carlos Fuentes for helping me find the right hitch for my car! I used the online check out for my storage unit and it was also a quick and easy process thanks to the Manager. I know moving can be stressful under LA heat - but U-haul employees show patience and respect. ¡Gracias de nuevo!Karla Adriana P. | Overall Experience
El cliente no dejó un comentario.Alaine T. | First Impressions
Would recommend the facility and use them again.Tiffanie M. | Overall Experience
The workers are very rudeLanice M. | First Impressions
El cliente no dejó un comentario.Maria S. | First Impressions
El cliente no dejó un comentario.Joaquin R. | Overall Experience
Everything fine until I emptied my units. I had 2 units, almost $300 a month total, rent due on the 4th. I moved out of California, unfortunately June 4th only dat movers could come, was charged full rent till July 4th, including insurance on empty units, as soon as units empty they put ready to rent tags on, my daughter went to office to demand those be removed, she replaced my locks on and had to go back on June 27th to surrender units. Why the double dipping? Why insurance on empty units?? I never had problems before this, but will never use U-Haul again, no matter what. I have had a total of 5 units throughout the years, but never again!!!!Rowlanda Lee P. | Overall Experience
The storage Only being open 7-7 hampered my schedule. Unit 1005 was unlit and offset so even the hallway light didn't get into the back of unit. PS I hate all of the surveys companies are sending these days. Be secure in your work.Andrew Lee R. | Overall Experience
1. The AC on 2d floor did not appear to be working on 6/5/2021. 2. Too many cars were parked in the docking area. Uhaul trucks need access w/o having to wait. Regular customers should be instructed parking in dock is only for loading & unloading Uhaul trucks! There was plenty of parking in nearby lot. Perhaps a security guard present could fix this issue.Maria Alberta B. | First Impressions
Your facility is very nice but it took way way way too long to check in. I had booked everything online, and everything was set, yet it still took well over 30 minutes to check in. You were all very nice but that was too long.simon s. | First Impressions
Everything was greatAndrew Lee R. | First Impressions
Was very pleased with the service staff.Charles Fearn T. | First Impressions
Good rates, safe facility and well maintained. Would use again in the future if I needed to!Jennifer Jessica G. | Overall Experience
I find U-Haul to be excellent in their service & products. They now offer storage that is affordable and convenient to rent they make it easy to maintain payments on my computer or my phone thank you again U-Haul.CECILIA M. | First Impressions
On a previous purchase I received a free storage offer for 1 month free. I tried three different facilities to grant me the promotion yet was denied the free month saying it was a year over but this place mentioned it expired after 2 years and there was still opportunity to use this promo. The customer care was professional and informative.Brenda Alicia R. | First Impressions
When I was looking to upgrade my unit, Amy was very helpful. She tried very hard to find me a bigger unit. Unfortunately, the location she found for me was just a little too far. But I very much appreciated her efforts. She was awesome!! Every crew that I talked to was very friendly and helpful. Thank you very much for all their help!!Pia Marie Q J. | Overall Experience
El cliente no dejó un comentario.Erick F. | First Impressions
Excellent serviceFE QUILANTIP S. | Overall Experience
Very clean facility. Good access hours. Helpful u-haul crew.Sally B. | Overall Experience
El cliente no dejó un comentario.Oscar V. | First Impressions
I needed a bigger unit however they didn't have any available so that's not really anyone fault then I asked to rent a second unit and the gentlemen accused me that there weren't any. That was disappointing since I was there as an occupant move out even if it had to be cleaned I would have waited I still need a larger storageMARGARITA S. | First Impressions
Everyone was nice and helpful. Will recommendLinda M. | First Impressions
U haul has always been the utmost in friendly helpful an above all making you feel like it’s your second hone when you have your storage thank you Amy an staff at the Covina storage an city of industry daphne SciarraDaphne Renae S. | Overall Experience
Over all a "so so" experience. I'm not happy with the fact I was prorated on my month when I signed up but when I checked out in the middle of the month I was told no prorated month! So you take money for a half month, but you don't return money if you leave early?! That's wrong. I was told you pay for a whole month should've stayed for a whole month! Several times while on auto pay my billing was subject to a penalty for being late! A mistake by management. I had to take time out of my day to go and request they fix their mistake. And again No sorry here's a little discount on the next month. The homeless situation is also a downside. Adjacent parking lot is filthy and homeless are roaming and asking for handouts.John C. | Overall Experience
If not need would still be there but the Family changed their mind. I believe it was Ceaser was the one who singed me up. Need keep good quality associates these days they are hard to find. I have known U-Haul for better part of 50yrs back when I was a kid now in Feb I be 57 just hope my Glioblastoma Cancer allows me to see it but very much dought it.William Earl A. | Overall Experience
I moved to a larger unit I did not move out, and as for the lighting NO !!!!! its not lit up well at all especially on the south side of the building parking and entrance areaTracy Lynn C. | Overall Experience
El cliente no dejó un comentario.Ramona Lillian M. | First Impressions
It was clean and convenientRowena L. | Overall Experience
Keep up the good Customer service.Omolola O. | First Impressions
Clean . Feel safe when I goteresa g. | First Impressions
El cliente no dejó un comentario.ireneo r. | Overall Experience
Ceaser was really friendly and helpfulWilliam Earl A. | First Impressions
I found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .scott s. | Overall Experience
El cliente no dejó un comentario.Jose Manuel G. | Overall Experience
El cliente no dejó un comentario.Ruben C. | First Impressions
The workers are not at all helpful.Sabrina H. | Overall Experience
Definitely coming back if I ever need it. Happy customer.Rodolfo Antonio Y. | Overall Experience
El cliente no dejó un comentario.WILLIAM M. | Overall Experience
El cliente no dejó un comentario.RENATO G. | Overall Experience
Amy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020Cynthia H. | Overall Experience
Awesome customer serviceEnrique R. | First Impressions
El cliente no dejó un comentario.JAMES JAY S. | Overall Experience
El cliente no dejó un comentario.Richard W. | First Impressions
Thank you guys and ladies! For the great work you do there. Really appreciate it.Ray Jr M. | Overall Experience
El cliente no dejó un comentario.Salma L. | First Impressions
Amy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.Barbara Jeanne W. | Overall Experience
El cliente no dejó un comentario.NADINE HOLLAND J. | Overall Experience
Very Happy with everybody at the property. I also returned my one way rental and those guys were great !Matthew John F. | First Impressions
The facility is very clean and well-maintained. Online check-out was easy and convenient!Ray R. | Overall Experience
Price a little higher than competitors.BETH JEAN B. | Overall Experience
The service was helpful and informative. I am very pleased with the experience.Meredith Leigh J. | First Impressions
Starting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!Cynthia H. | Overall Experience
My experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.Astrid L. | Overall Experience
Super professional, very helpful, awesome people Can't ask for more !!!Marco M. | First Impressions
I've rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to othersSUSAN B. | Overall Experience
I enjoy doing business with you guys your the Best. Thank you for having us.Roger G. | Overall Experience
Very Good serviceIsaac W. | Overall Experience
Signing-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!Ray R. | First Impressions
Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idkAnthony H. | Overall Experience
PerfectIsaac W. | First Impressions
great servicesvanessa l. | Overall Experience
The nicest storage unit I have ever rented!agenta y. | Overall Experience
Great service, friendly peopleMARIA T R. | Overall Experience
Great serviceMARIA T R. | Overall Experience
Stayed here 4 years and only had one incident. Best storage facility I've used and I've used a lot!RODOLFO F. | Overall Experience
GraciasMONIQUE L. | Overall Experience
Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.Dora Y H. | Overall Experience
The facilities always seem to be clean & well maintainedRICHARD M. | Overall Experience
The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...JOSEPH M. | Overall Experience
Always very clean and the staff was very helpful and polite, very professional thank youJerry T. | Overall Experience
Easy breezy. Great service!Serena C. | Reservación
Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.Roman L. | Overall Experience
the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!Rodney P. | Overall Experience