Customer Reviews for U-Haul Moving & Storage of Copperfield

5,368 comentarios

8330 Hwy 6 N   Houston, TX 77095

(281) 855-0347

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 855-0347

8330 Hwy 6 N
Houston, TX 77095

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I got charged for gas even though I filled the tank back to where it was. You have to wait when you turn the truck on for it to go up. It was not even at the level indicated on the paper when I received it. The employees were joking around on their phones and couldn't care less.

Caleb S. 
Clasificación:
5.0

Nothing! This location, the staff, especially Rhonda, is very accommodating and hospitable! She deserves a raise!

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Schrhonda W. 
Clasificación:
2.0

This experience was horrible. After a little driving, the uhaul started to slip. It started to be a harder pull and drive. After an hour of driving, I had to pull over because truck felt like it wouldn't turn. I then called for assistance after waiting for an hour, I was then informed an 2 hour wait time. Because of the distance of travel I could not wait due to time constraints. After which I struggled to drive due to performance of the truck. It seemed need more gas than needed a lot more trips to gas station than mileage and gallons so more had to be put in. I really had a horrible experience in which something should be compensated for the struggle with this overall van.

Jerry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

Everyone and everything was just right No problems at all Good customer service

ALFRED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dharmesh P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Quang L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex P. 
Clasificación:
5.0

This location was terrific. My complaint is with the UHaul app which apparently does not have very good interface with each UHaul location. I first tried to rent from an independent provider & the app made it seem like I could do an after hours return. Thankfully the owner of that store called to let me know that I could not. I then used the app to reserve a trailer at Copperfield Moving & Storage. Through the app, I asked if I could do an after hours return. I got an immediate text saying I could not. After realizing the unreliability of the app, I called several other places looking for 24 hour service with no luck for the equipment I needed. Just after I decided to cancel the whole project, I got a call back from Copperfield Moving & Storage to say they could accommodate an after hours return despite the message I had received from using the app. The process took up my whole morning because of all the confusion. It was no fault of the location. Everyone there was friendly & knowledgeable.

Tracy P. 
Clasificación:
3.0

UHaul needs to inspect their trucks for basic maintenance issues before sending them out I rented trucks the past 2 weekends in a row. The first truck had a headlight out. This time my truck's Air Conditioning was not working.

Nancy J. 
Clasificación:
5.0

the equipment malfunction was not on the. and was kind of hard to notice . The trailer mounting was cracked and broken in 2 spots only visible from a certain angle . In addition the tire just happened to reach the end of its life on my trip . This stuff just happens and every other time has been perfect .

Joseph M. 
Clasificación:
5.0

Customer service was excellent. In and out very quickly

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie H. 
Clasificación:
5.0

Everyone was great, knowledgeable, quick and efficient

virgie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

No smoking allowed in vehicles

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Friendly and fast service. Great value, rented a motorcycle trailer and it worked great. Gracias.

Ryan V. 
Clasificación:
5.0

Yal are doing great!

Belin da E. 
Clasificación:
5.0

Keep up the good work

Shamanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA A. 
Clasificación:
5.0

Understaffed , there were 8 people in line which it took an hour to drop off

curtis D. 
Clasificación:
5.0

Excellent location and amazing staff!

DanIel M. 
Clasificación:
5.0

The place where I dropped the equipment off was not the original location that I was given for a drop off. The drop off location originally was closed because it was Sunday. However the Copperfield location was open so I drove the equipment there. When I arrived there were eight people ahead of me and it was 8:15 AM. The manager in this location was alone at the time and working the counter. He was also doing double duty by running out side to the rentals And getting them prepared for the customer. It was amazing to see him working two Check-in stations at one time And getting the rental trucks and vans for the customers. When I walked into the location I thought it was going to take quite some time but in the matter of 20 minutes this person processed everyone through. He was also very upbeat and positive. Shortly after that another employee showed up it was also very professional and helpful. This is truly an outstanding location and I would recommend it to anyone who would visit this location for all of my hauling needs.

Mark C. 
Clasificación:
3.0

I had the following issues: 1. I was attempting to checkin via the app, and could not get the lock open to retrieve the key. The very nice lady manager was finally able to get the lock open after fiddling around with it for a good while. 2. The bar that allows you to adjust the seat forward and backward was jammed. The manager discovered that if you pull up exactly in the center it works. 3. After leaving, I noticed the "check engine" light was on, so I had to return to UHaul. The same very competent lady manager determined that the gas cap had not been screwed on tightly by the previous customer. She fixed if for me. 4. That night on the way home, I discovered the left headlight was out. I would only recommend to a friend because the manager was very competent. However, the overall experience was not satisfactory. Good thing I was not on a deadline.

Nancy J. 
Clasificación:
5.0

The staff member who took care of me was professional and fast. Very smooth operator. The only problem was after-hours check-in. It wouldn't connect or work after multiple attempts. I had to leave the truck and U-Haul charges a service fee.

ANDREW B. 
Clasificación:
3.0

El cliente no dejó un comentario.

joseph H. 
Clasificación:
5.0

Management is amazing. Store ran very well.

Matt P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
5.0

The lady manager that is blond is super nice and concerned about the business doing well . She really wanted to know what she could do to make it a better experience .

Joseph M. 
Clasificación:
4.0

The employees here were very helpful and made sure all the equipment was there and as it should be before I pulled out of the parking lot.

Colin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J. 
Clasificación:
5.0

Every Uhaul location is run by a different owner, from what I can tell. Rhonda and the team at Uhaul Copperfield just get the great customer service part. I have rented from this location multiple times for my company and they always stick the landing. Very, happy with this location. i actually drive past another location just to go to this one. They have a large inventory and always seem to get it right.

Adrian V. 
Clasificación:
5.0

For me the staff was straightforward and professional and really nice.

Keisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvina G. 
Clasificación:
5.0

Cargo van was saturated with cigarette smoke. Had to drive with windows down. Overestimated mileage and wasn't credited anything.

Jenifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karmisha E. 
Clasificación:
5.0

Rhonda is amazing. She always has a smile on her face. She greets each and every customer with a friendly Hello. Thanks Rhonda for being the person you are.

Schrhonda W. 
Clasificación:
2.0

Truck leaks oil on my driveway I returned the truck with the same amount of gas it had when I picked it up and they charged me for gas . That ask if you have any questions or concerns email us I did but no response back

Bret S. 
Clasificación:
3.0

The owner/manager was rude and did not give the same level of customer service to all customers. The 10" truck I rented needed servicing, poor acceleration and brakes were slipping.

BOBBIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
4.0

Staff seems a little overwhelmed. Might need to increase manning.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
4.0

I used after hours drop off, which worked fine

Timothy N. 
Clasificación:
5.0

The Were able to suggest exactly what I needed it worked out perfectly for the task at hand. Very helpful!

Patrick W. 
Clasificación:
4.0

The process to rent needs to be streamlined. The process takes far too long. Also, the website appears a bit deceiving. When researching the prices for rental, the mileage rate was not provided.

Jonathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liliana D. 
Clasificación:
3.0

The Lights were not working I had to use hazard lights to make it back to the store.

Bali B. 
Clasificación:
1.0

Truck fuel gauge must be broken also was charged a rental charge on top of the rental rate which was not disclosed during booking.

Todd M. 
Clasificación:
5.0

Todo estuvo bien grasias

JOSE C. 
Clasificación:
5.0

Everyone was very helpful and the trailer performed well. Gracias

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gina G. 
Clasificación:
5.0

The U-Haul website on the internet was not functional last evening when I attempted to return in the trailer on the U-Haul website with my account login.. It had errors on each of my three attempts and sent two e-mails with a receipt from a similar rental 3 years ago. On a positive note, the U-Haul location at 8330 Hwy 6 N is the best U-Haul franchise I have encoutered in many moves over the decades (I am 66). The manager at this location (Rhonda) and her employees always provide a high level of customer service, professionslism, courtesy and no hassles. It's an impressive operation!

PERRY S. 
Clasificación:
5.0

Best location I've ever used.

MICHAEL C. 
Clasificación:
5.0

Revisar que tenga el camion su chequeo antes de entregarlo al cliente, de ahí me apareció muy bien la atención y el personal muy amable fue una experiencia increíble

Shirley R. 
Clasificación:
5.0

Quick experience

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taha A. 
Clasificación:
5.0

Excellent staff and very helpful. Thank you so much for everything.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

alvaro Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

james T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hines W. 
Clasificación:
2.0

Had truck barely 2 hours and had to take it back due to tire light coming on. No discount was offered.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary J. 
Clasificación:
5.0

Great workers!

anthony C. 
Clasificación:
5.0

Friendly staff.

renee B. 
Clasificación:
1.0

I scheduled 24/7 reservation. It took an hour to get the lock off. Roadside never called me back. Worst experience ever.

Takeyla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caroline O. 
Clasificación:
5.0

I have been a customer several times and always I have received excellent service. I have other locations close by, but I prefer the service at the Copperfield location. Gracias.

IRMA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fansico C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale K. 
Clasificación:
5.0

Very nice rep who checked us in, communicated with us about our trip and welcomed us to Houston.

Johnathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
4.0

Good rental experience

Pamela T. 
Clasificación:
5.0

Very quick and easy process once the order was placed on line. Spent very little time in the office.

Severiano O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P. 
Clasificación:
5.0

Great customer service friendly faces

angela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

Everything was done excellently, and the agents were exceptionally professional and curtious. Ms Rhonda there is my "Star". She was so accommodating and helpful. Both visits were outstanding. Everyone, this "is" the location to visit for your rental needs. Thank you !

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanie C. 
Clasificación:
5.0

Great service

NOHEMY M. 
Clasificación:
5.0

The employees were very helpful. Quick and friendly service.

Thaddeus M. 
Clasificación:
4.0

El cliente no dejó un comentario.

sara l.  |  First Impressions 
Clasificación:
5.0

Nothing. Rhonda the manager does an excellent job of running this location. She is a huge asset to U-Haul.

otis W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAQUITA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

angela A. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa Z. 
Clasificación:
5.0

The staff was very helpful from beginning to end. Fast and efficient, we will continue to use Uhaul for our moving needs. Thank you for your assistance we appreciate it.

melissa T. 
Clasificación:
5.0

Rhonda and her Team always provide extraordinary Customer Service. I do business with this location 5-6 times a year and have for the last 5 years. They are always attentive and are conscious of my time. The bottom line is I drive by 3 other locations to use this one. And always will as long as Rhonda is running the Show

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie G. 
Clasificación:
5.0

This place has some of the best customer service!!!!! The storage units was clean and well taken care of. The staff is awesome, in fact you can tell it runs off on the customers. I've never seen so many friendly people happy to move. I would recommend this place to anyone!!! In fact I bet you won't find a better place to do business with. Thank you all for the help and wonderful customer service

Tareek B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steffany J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AUTRIA L.  |  First Impressions 
Clasificación:
3.0

During my move out there was no one at the front desk to help me. I had to walk around the facility to find someone.

Donna W.  |  Overall Experience 
Clasificación:
5.0

Cool staff

GABRIEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fardrell L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W.  |  Overall Experience 
Clasificación:
5.0

I must say this Copperfield U-Haul faculty those folks in there was totally awesome they were professional she was kind she took a time out with me help me to understand the pricing and also her employees when I called back and had questions I mean it was a wonderful experience and I definitely will recommend this to anyone

KENDRICK J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF S.  |  Overall Experience 
Clasificación:
5.0

No issues at all great customer service friendly staff and quick in and out process would use again!

LATISHIA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B.  |  Overall Experience 
Clasificación:
1.0

The manager was excellent in every way. Smart. Competent, knowledgeable, helpful. Staff mostly lazy and incompetent. Ignorant, useless.

PAT P.  |  Overall Experience 
Clasificación:
5.0

I didn’t have any issues everything went smoothly!

LATISHIA H.  |  First Impressions 
Clasificación:
5.0

Rhonda was awesome and you can tell she really knows what she is doing. She definately knows the in and outs of that very busy business and handle phone calls while helping us and was very polite to all.

THOMAS C.  |  First Impressions 
Clasificación:
5.0

Professional and handled everything quickly

tessie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S.  |  Overall Experience 
Clasificación:
5.0

Very helpful & polite service.clean & secure surroundings

Sharon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra J.  |  Overall Experience 
Clasificación:
2.0

They were busy instead of helpful. Untrained on trailers & hitches. Manager gave me a storage that they have out of order. Which caused me to have to load trailer & go to another storage when they were about to close.

Carl R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krisdlyn R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aliz S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBY N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

The storage is very clean and all the people working their are good and friendly when l forget to lock my storage they call and put another padlock for me and nothing is missing in it all the Woker that attend to me are very polite

omotayo k.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service Very helpful employees

sebastian p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica y.  |  Overall Experience 
Clasificación:
5.0

The general manager at the 8330 Highway 6 North Houston Texas 77095 facility, Rhonda holiday she is the best, I've been going through some hard times moving to one place to another and she has been there to help me every step of the way

CYNTHIA H.  |  First Impressions 
Clasificación:
4.0

I can’t say much now because l just park my good there yesterday but very good and the office people are good am talking about the one on highway 6

omotayo k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA P.  |  Overall Experience 
Clasificación:
5.0

We were welcomed and assisted and the process thoroughly explained. Thanks Uhaul

Darion S.  |  First Impressions 
Clasificación:
5.0

I am very happy with the service I received from this location. Will refer others to this location.

Elizabeth P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Egan S.  |  Overall Experience 
Clasificación:
3.0

The movers y'all recommended were horrible!!! Slow, late by 3+ hours, didn't care about breakables. They put all my breakables stacked on each other and turned them sideways or just tossed them in. We now have broken item. We wrote top//upward arrows and labels. No need to treat stuff like that. The older guy even said they work smart not fast.... Sorry you mean slow to screw ppl outta money bc you get paid hrly

Stephanie F.  |  First Impressions 
Clasificación:
5.0

Excelente servicio y atención. Gracias por todo.

REITEL C.  |  Overall Experience 
Clasificación:
5.0

Man. Gee is the man. Very friendly very professional. Very thorough. Thank you for helping me through my transaction. A must have employee.

Hellen W.  |  First Impressions 
Clasificación:
5.0

Overall, the service was great, all employees were friendly and helpful.

Judy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tenesha b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer s.  |  Overall Experience 
Clasificación:
3.0

I gave 3 stars because my lock was cut off of my storage, and I had to pay to get the new lock cut off to have access to my unit. I was not happy.

SHAWNDRICKA P.  |  Overall Experience 
Clasificación:
5.0

Randy was always very professional and helpful whenever I needed assistance. His demeanor was always pleasant and eager to provide great service. I'll recommend your services to all my family and social media friends, great service with outstanding results.

donald j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISE C.  |  Overall Experience 
Clasificación:
2.0

To much to text you can call 346-279-6137 and and to speak heather

Heather k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth P.  |  First Impressions 
Clasificación:
2.0

I wish the storage units were open 24/7. I missed the deadline by 5 minutes and wasn't able to move my belongings into my unit and had to rent the truck for another day. Very inconvenient and expensive.

Tatyanna C.  |  First Impressions 
Clasificación:
3.0

Other than my things getting ruined uhual took care of me and my family.

ANGEL F.  |  Overall Experience 
Clasificación:
1.0

I have so many things to say. Every time I have gone there need it for storage or for rental it has been a huge ordeal and a mess. I would mention customer service but there isn't any it's absolutely horrible there are no friendly faces no one knows what's going on or who is doing what. You're supposed to have 24 hour access but when you try to access your storage unit after 930 at night you cannot the doors are locked and you can't get in, bathrooms are absolutely disgusting and I would not even recommend this location to someone I didn't like

Erin V.  |  Overall Experience 
Clasificación:
5.0

Rhonda Holliday was the best!

kyle m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  First Impressions 
Clasificación:
3.0

I had questions about how to check in and out when i arrived. I went inside to ask my questions, and the older woman who I believe is the manager of the facility was extremely rude to me and acted like i should be familiar with it already. She assumed I needed to return a truck as well when all I said was that I needed to check in for my storage unit. She acted like my question highly inconvenienced her and basically told me I told them something they didn't. Then when she did finally explain it to me she was very condescending. The storage unit was nice but the downstairs floor smelled like wine.

Jared C.  |  Online Move In 
Clasificación:
5.0

The Store owner was great in terms of knowing exactly how to assist me and my issues that I was dealing with in a Timely manner .

SIRWAN O.  |  First Impressions 
Clasificación:
5.0

The staff is above great! Manager is in need of a promotion. Great customer interaction. I actually trust her and I don't say that about any business..

Edwin N.  |  Overall Experience 
Clasificación:
5.0

Son muy buenos en lo que hacen

Sigfrido G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

johnathan h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brandy r.  |  Overall Experience 
Clasificación:
5.0

Rhonda was very helpful, informative and professional during the move in.

Stephen M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SENAD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katrina g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS F.  |  Overall Experience 
Clasificación:
5.0

No comment

Cheryl J.  |  Overall Experience 
Clasificación:
5.0

Son personas que me ayudaron mucho y atendieron con mucho respeto y dedicación. Mi respeto para las personas que me atendieron en esa unidad, estoy bien agradecido con ellos. Que Dios los bendiga

Sigfrido G.  |  First Impressions 
Clasificación:
5.0

We had moved from Fort Benning, GA and were exhausted. We got here 5 mins before closing. The staff was very friendly and helpful despite our very late arrival. Seeing that I was very pregnant offered to help us and accommodate our storage needs.

brynn A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

katrina g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond G.  |  First Impressions 
Clasificación:
5.0

As usual, with all of my Storage and moving needs, U-Haul is A-1. I used someone else once before and truly regretted it. I came back to where I knew I would get great service from. Excellent service, Excellent Team. Always A Job Well Done Copperfield Team!!! Thank You For All You Do!!

Keitha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rochelle D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha C.  |  Overall Experience 
Clasificación:
5.0

Wonderful storage , courteous and helpful.

Darrel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
4.0

Excelente

Nurys R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS F.  |  First Impressions 
Clasificación:
5.0

The storage units was so clean, well organized and all the equipment to use was great. I didn't have any issues and will definitely be using their service again

Venita J.  |  First Impressions 
Clasificación:
5.0

Staff were excellent with customer service.

sharon c.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent! They went out of their way to be helpful and assist me above and beyond my expectations. Gracias

sharon c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kneeli K.  |  Online Move In 
Clasificación:
5.0

Rhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.

david c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine R.  |  First Impressions 
Clasificación:
5.0

Rhonda absolutely first class professional - she should be in upper regional management in my humble opinion Copperfield / Houston TX

TOM L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chuk h.  |  First Impressions 
Clasificación:
5.0

Ownership here is on top of things and runs a great business

Carl T.  |  First Impressions 
Clasificación:
4.0

My only complaint was that the elevator was not in service afor 2 consecutive weekends. It has been fixed but this delayed me from being able to keep my move out schedule and thus incur another months rent. I understand mechanical things break but the elevator was showing reliability issues for weeks

DANNY T.  |  Overall Experience 
Clasificación:
5.0

The staffs where so nice and co operative .

VICTOR W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Malvin G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTARA B.  |  First Impressions 
Clasificación:
5.0

Rhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.

Donna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BROOKE W.  |  Overall Experience 
Clasificación:
4.0

Please pay more attention to the phone Is hard for somone to answer the phone

HIram S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley M.  |  Overall Experience 
Clasificación:
5.0

Good looking Manager too!!!💋

donald c.  |  Overall Experience 
Clasificación:
3.0

The staff and facility were good as always, which is why I continue to return to this location. It the Mobile application that is horrid. It was very irritating for the mobile check out not to work. I spent at least 30 minutes trying to check out. Also, the mobile check-in did not work either. I ended up having to go inside which defeats the purpose of using Mobile. So now I may be charged an extra $20 because I couldn't submit proof of check out. Please work on the applications, both the customer and employees have bad experiences.

Danielle J.  |  Overall Experience 
Clasificación:
4.0

They took care of me.

lajuanna g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Angla C.  |  Overall Experience 
Clasificación:
1.0

You should verify email address, I did not rent from you, god only knows what was stored there. They didn't even want to give you a good email address. YOUR BAD......

paul s.  |  Overall Experience 
Clasificación:
5.0

Very friendly customer service very friendly workers worked with me wen I had no where to put my stuff..

Laura D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeneakia I.  |  Overall Experience 
Clasificación:
1.0

Staff was not always friendly or helpful. Difficult to make monthly payment over the phone. Unit was broken into with no help from management or concern. Would never rent a storage unit from this location again.

Susan S.  |  Overall Experience 
Clasificación:
5.0

Ryan was wonderful. If i ever need another storage facility, i will go there.. Very kind and professional.

Susan J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Angla C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay B.  |  First Impressions 
Clasificación:
5.0

Thanks everyone for the storage

josue j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanishea M.  |  First Impressions 
Clasificación:
5.0

Ryan and his staff were excellent..I would highly recommend them....Thanks Ryan!

Susan J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehrdad F.  |  First Impressions 
Clasificación:
5.0

This facility is well managed, all employees are kind and courteous. Manager is helpful and his leadership shows within the entire staff. The entire staff gets FIVE STARS

MARIO N.  |  Overall Experience 
Clasificación:
5.0

Everyone was super helpful, it was my first time and the taller guy made me feel at home. I had a few other storage units to look at. But the homely vibe he game me sold me there. Thanks so much for that! Especially since moving is stressful, he definitely calmed my nerves lol. Thanks so much ❤️

shazia l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY F.  |  Overall Experience 
Clasificación:
5.0

Randy was extremely helpful, knowledgable and pleasant to work with. . Great customer service and personal skills. Bery positive attitude and a good rep for u haul.

Maria G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
1.0

My storage was broken into. Didn't receive any help from staff...

Jevon B.  |  Overall Experience 
Clasificación:
1.0

Roaches everywhere!!!!!

db j.  |  First Impressions 
Clasificación:
5.0

This UHaul location is the best!! Above and beyond all the time.

Suzanne F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Skyla G.  |  Overall Experience 
Clasificación:
2.0

Y’all are terrible

victoria k.  |  Overall Experience 
Clasificación:
3.0

Good location for the price.

Perry S.  |  Overall Experience 
Clasificación:
5.0

Great service - timely service

Skyla G.  |  First Impressions 
Clasificación:
3.0

Quincy was so helpful! I am thankful for his assistance. However, office hours at this location aren't to my liking. I arrived 10 minutes before closing and needed someone to assist me with entering my unit as I had lost my key card. The door was locked and no one would come to the door to assist me. I was told through the closed door that yes they are still open but the lock the door and shut down the system 10 minutes before closing. There was one young man that was out side that I asked if he could assist me and he tried to get the door open to the units but could not. I was grateful for him but the other guy in the actual office was complete unhelpful and rather rude. He could have at least unlocked the door to tell me their procedures. Not shout through a closed door

Megan A.  |  Overall Experience 
Clasificación:
4.0

Everything was good I didn’t have any problems it was fast .

Julia R.  |  First Impressions 
Clasificación:
5.0

Gracias

Juan R.  |  Overall Experience 
Clasificación:
5.0

Ryan is amazing he's a really great person with a heart, very understandable and made me feel like part of the Uhaul family. I would definitely recommend friends and family to the Copperfield Location

deanthony h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayna B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rusty G.  |  Overall Experience 
Clasificación:
5.0

Very nice

Peter J.  |  First Impressions 
Clasificación:
5.0

Has always been a pleasure working with U-Haul !!! Thanks!!!!

jon v.  |  Overall Experience 
Clasificación:
5.0

I wished that I could give you all more stars.

Charles M.  |  Overall Experience 
Clasificación:
5.0

Great Service

Kennedra N.  |  First Impressions 
Clasificación:
5.0

Great service!

Erik L.  |  First Impressions 
Clasificación:
4.0

Ability to access storage was a pain as I had to input my code 4 times most of the time to get both doors to open. This involved walking back and forth 2 times.

Linda C.  |  Overall Experience 
Clasificación:
1.0

Poor customer service

marco u.  |  Overall Experience 
Clasificación:
5.0

Everything was great and the staff was really helpful ty so much

Shella S.  |  First Impressions 
Clasificación:
4.0

THANKS FOR YOUR SERVICES!

Shameka F.  |  Overall Experience 
Clasificación:
5.0

Bueno

Seyyed m.  |  Overall Experience 
Clasificación:
5.0

I was satisfied with the facility.

Catherine M.  |  Overall Experience 
Clasificación:
5.0

Derronne was awesome!

Melissa W.  |  First Impressions 
Clasificación:
1.0

I have these U-Haul storage for many years. However, this last time 2/2019 to 8/3/2019, I ended up with my belongings covered in mold. Please contact me jackieg62@hotmail.com very sad

Jacqueline G.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Joseph D.  |  First Impressions 
Clasificación:
5.0

Representatives very friendly and very helpful

jon m.  |  First Impressions 
Clasificación:
5.0

Out of the 2 different individuals over the course of 4 visits to this facility I will not comment on one of them but would like to praise Jarrod. He was efficient and easy to work with.

Scott R.  |  Overall Experience 
Clasificación:
5.0

Ty was very helpful with all thay I needed. He spent time wirh me to explain my options. Very respectful

Angelica M.  |  First Impressions 
Clasificación:
5.0

Very helpful & courteous!

Claudia C.  |  First Impressions 
Clasificación:
2.0

Employee needs to more professional when dealing with customers.

Natika J.  |  First Impressions 
Clasificación:
5.0

Even though there was some mix ups and an unruly customer, everyone there helped and had solutions. Impressive!

Zserilyn F.  |  First Impressions 
Clasificación:
5.0

Tiffany was very thorough and polite. Not only was I greeted w/a smile, I was greeted w/a sense of urgency to assist. She made my rental experience a pleasant one.

Lolly R.  |  First Impressions 
Clasificación:
2.0

While the facility may have looked secure, it was not. My unit and several other units were broken into. Security cameras locked doors. inside job is all I can say.

CURT C.  |  Overall Experience 
Clasificación:
5.0

Hello, I've left all ur stuff in storage. U have 14 days to move it out. But the other stuff I'm use a Uhaul cuz u got a lot of stuff

MIchelle G.  |  Overall Experience 
Clasificación:
5.0

Staff and management was very professional and understanding of my storage needs

Kerry B.  |  Overall Experience 
Clasificación:
1.0

I was not told that there was a late fee charge. I called to inquire and the rep was horribly rude. You should not have people like that as customer service reps.

beluchi e.  |  First Impressions 
Clasificación:
3.0

N/C

PATRICE B.  |  Overall Experience 
Clasificación:
5.0

.

Shameka F.  |  First Impressions 
Clasificación:
3.0

Facility inside climate control smells like water damage very bad. Might want to look into this

Kacce B.  |  Overall Experience 
Clasificación:
5.0

Easy process and awesome customer service. I was in and out in no time with no worries or stress.

Joycelyn W.  |  First Impressions 
Clasificación:
5.0

........well done overall.....hats off to Ryan, Denise & Norman for their help coordinating the rentals & help with the trucks & storage.....

Mike H.  |  Overall Experience 
Clasificación:
4.0

Ms. Denise Flores was very knowledgeable and efficient at her job and I had a great time purchasing my storage space.

Jerry S.  |  First Impressions 
Clasificación:
5.0

When the management changed and Ryan came in, you could definitely tell the difference in overall customer satisfaction.

Jose C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and available staff. Facility, as well as the restroom, always clean. Easy access to storage unit when needed. Ryan was a pleasure to work with.

Paul D.  |  Overall Experience 
Clasificación:
5.0

Everything was great.

Zeneakia I.  |  First Impressions 
Clasificación:
4.0

Your prices are too high!!

Melane C.  |  Overall Experience 
Clasificación:
3.0

Got my propane tank filled and the lady didnt know what she was doing and said she was super nervous and it took her forever to figure out how to fill it

Brandon F.  |  Overall Experience 
Clasificación:
5.0

no issues whatsoever and they sent reminder email to make sure i did not forget to pay each month, very helpful!

GINA W.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me

lisha p.  |  First Impressions 
Clasificación:
5.0

The sales representative named Norman at the Copperfield location was very helpful & knowledgeable. His customer service was over the top, definitely need to give that guy a raise or promotion.

Michael H.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Thanks

elio m.  |  First Impressions 
Clasificación:
5.0

Staff members was helpful and friendly.

tamara g.  |  Overall Experience 
Clasificación:
5.0

Unisex bathroom very clean

Eric L.  |  First Impressions 
Clasificación:
3.0

I would have left an above average rating but Francisco was extremely rude over the phone. The manager, Ryan Smith was wonderful and had exceptional manners and offered great customer service.

susan l. | Reservación
Clasificación:
5.0

I rented for 2 years and never had a problem.

DENISE H.  |  Overall Experience 
Clasificación:
5.0

Good business here.

ADLAI D.  |  Overall Experience 
Clasificación:
5.0

Ryan was very courteous and located the most convenient storage unit for the size I needed. Showed me how to access unit and even helped me unload two pieces from the Uhaul truck. Great service.

Paul D. | Reservación
Clasificación:
5.0

I have stored with Copperfield U-Haul on more than one occasion as well as rented a moving truck - always a great experience. ¡Gracias!

Wendi H.  |  Overall Experience 
Clasificación:
5.0

The staff was remarkably helpful, friendly, and responsive. Virtually every time I was onsite, someone was cleaning the facility; it was immaculate.

John F.  |  Overall Experience 
Clasificación:
4.0

Some people are accomodating and nice...keep it up for those people.

henry y. | Reservación
Clasificación:
2.0

All of my furniture, clothes, pictures and basically everything ruined.

SUNCEE S.  |  Overall Experience 
Clasificación:
2.0

There was mold on many of my items when we moved out. Several were damp like water had gotten in. It was always hot in the building. The security doors only worked 50% of the time

BROOKE B.  |  Overall Experience 
Clasificación:
1.0

My property my whole lively hood was damage, mold & mildew. No one has shown empathy that my children and I have to sleep eat and sit on the floor in our home. I lost things that have sentimental valu

Asia R.  |  Overall Experience 
Clasificación:
5.0

These guys are the best!

Tyson A.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was that several times there were U-haul trucks being stored in the small number of parking spaces next to the dock which limited the access to the storage facility.

VINCE A.  |  Overall Experience 
Clasificación:
4.0

Was a storage unit holder from Oct '17-May '18 (& made frequent trips). When I got ready to remove my items out, I was told I needed a code -in a very rude way. 1st time learning the about the codes.

Kimberly O.  |  Overall Experience 
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