El cliente no dejó un comentario.RONALD L.
Customer Reviews for U-Haul Moving & Storage of Copperfield
Houston, TX 77095
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 8 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
some what mad at uhaul the store has knot sent me a total bill on my last rental. when i left they said they would sent me my toat bill tex on my phone, they have knotKennith A.
The staff was excellent! They went out of their way to be helpful and assist me above and beyond my expectations. Graciassharon c. | First Impressions
I had a horrifying experience. See my official complaint filed by the manager at the drop off location,TONYA B.
Very good customer serviceMAKIA D.
El cliente no dejó un comentario.TANYA M.
El cliente no dejó un comentario.EBONY T.
Every time I rent I never get the vehicle I want nor it is ever ready at the time I choose, probably won't be using uhaul again.TIARA F.
El cliente no dejó un comentario.Kneeli K. | Online Move In
Rhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.david c. | First Impressions
I can't think of anything that you can improve for this location. The staff is very friendly and does everything right.DAVID C.
Nothing to improve....everybody was awesome from the guy who rang me up to the guys that sanitized and prepped the truck, and the young man who checked the truck back in and closed my transaction. If I ever need to rent a truck again, I will definitely return to this location.NIKESHA G.
El cliente no dejó un comentario.dannette H.
Everything was great! Great customer service!JEANNETTE S.
The staff is hit and miss.Heather G.
El cliente no dejó un comentario.JIMMIE G.
El cliente no dejó un comentario.lacarla D.
El cliente no dejó un comentario.pamela G.
El cliente no dejó un comentario.DIANE H.
El cliente no dejó un comentario.Jermaine R. | First Impressions
As long as Rhonda is operating this location I wouldn't know how you could improve anything! This location last year was clearly lacking trained and motivated employees, and I was simply buying a large amount of boxes and packing materials that visit. I have to add... this visit a lady came in to the store and commented happily, oh my they are well stocked!!! She said this was the 3rd Uhaul she had been to today because the other ones were about out of boxes.DEBRA L.
El cliente no dejó un comentario.CYNTHIA H.
The staff was extremely friendly. At first I was frustrated as the line wasn't long but at a Uhaul anytime there is more than 2 people in line with one person at the counter it takes a while. However, the facility manager eventually jumped in and got the lines moving along also explaining there was a power outage. I appreciated the communication and I understood. What I lost in time waiting to pick up my reservation, the staff made up in outstanding customer service. I wouldn't mind waiting in line again at this location now that I know how friendly the staff is.KAI H.
Rhonda and the entire team was awesome from pickup to returnJERMAINE R.
Great customer service from Rhonda and team!Ronald T.
I would suggest having your employees more professional and doing their jobs and not playing around on their cell phones when customers are returning vehicles! This careless act and lack of work has caused me the inconvenience of getting charged $45.04 on my credit card in addition to the charges of the rental fee when I rented the U-Haul I returned the same day within 3 hours of using it. Now I have the pleasure of waiting till Tuesday 4/5/21 to get an answer of the status and then maybe if I'm lucky 3-5 business days to get my money refunded back to my account. This is not acceptable to me and I would like some type of compensation for the inconvenience this has caused.Roddrick B.
El cliente no dejó un comentario.Tru D.
El cliente no dejó un comentario.Paul G.
El cliente no dejó un comentario.CARLOS D.
Staff was exceptional professional courteous and very engaging two young African American men and Rhonda!!! I saw Rhonda two days same exceptional service give her a raise she works hard for your company and goes over and beyond every time!!!Latonya J.
Nothing to say but keep up the good service!JOSHUA A.
El cliente no dejó un comentario.SHEILA F.
Rhonda absolutely first class professional - she should be in upper regional management in my humble opinion Copperfield / Houston TXTOM L. | Overall Experience
Everytime I called this location I was hung up on.Sarah A.
El cliente no dejó un comentario.chuk h. | First Impressions
Everyone was very helpful.CLAVEN R.
El cliente no dejó un comentario.CAROLYN JEAN B.
Great service professional employees ! ThanksLillian A.
El cliente no dejó un comentario.Antonio H.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.JOHN C.
Ownership here is on top of things and runs a great businessCarl T. | First Impressions
Great place to do business. Mgr was greatEUGENE F.
Manager Rhonda was extremely knowledgeable and got me all set up.Harry M.
El cliente no dejó un comentario.KEITH T.
Rhonda and her team did a great job. Rhonda was installing a hitch when I returned it and just got to speak briefly. GREAT JOB WAYNEMARTIN K.
My only complaint was that the elevator was not in service afor 2 consecutive weekends. It has been fixed but this delayed me from being able to keep my move out schedule and thus incur another months rent. I understand mechanical things break but the elevator was showing reliability issues for weeksDANNY T. | Overall Experience
Manager is awesome. Not a lot of assistance for her but she did amazing customer service.REYNALDO G.
El cliente no dejó un comentario.DAVID V.
enjoy the time at u-haul. had a small trouble getting into the pick up.short legs on my part!!!KENNITH A.
The staffs where so nice and co operative .VICTOR W. | First Impressions
one of the 4 tires was flatJOHAN C.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.JOSUNEE T.
El cliente no dejó un comentario.James O.
El cliente no dejó un comentario.Frank B.
El cliente no dejó un comentario.HARDY H.
Everyone here is always very nice and helpful. It's an Amazing customer service experience every time at this location. They try to help you in anyway they can to meet your needs.JAQUELINE R.
El cliente no dejó un comentario.KEVIN S.
Everything excellentJESUS G.
I'm not sure you could do anything different! The service was 5 star! The staff was friendly and informative! The owner checked me in and she definitely set the bar for other Uhaul dealers in the area! Very humble!AMBER T.
El cliente no dejó un comentario.MALVIN G. | First Impressions
Just keep doing what you do. all great.Timothy W.
I like speaking with a live representative after areas when there's a problem. The chat render no response.LYDIA S.
We did not receive the trailer we ordered. We ordered a closed one and instead received an open one. The closed trailer was needed to keep the drywall safe from the environment. We were also sent to the wrong location.LISA S.
The sales representative was by herself but she still was nice and courteous.STEVEN F.
El cliente no dejó un comentario.BETHANY A.
The lady was so helpful and so friendly when I asked for a rental uhaul for one day and she was so wonderful and knows what she is doing!!! Shoot forgot her name! I do appreciate her so much!!! Thank you so much! Annette BerryANNETTE B.
Missed giving me the furniture dolly and then still charged me at the end after they said they wouldn't.Glenn H.
El cliente no dejó un comentario.Armando R.
El cliente no dejó un comentario.THEODOSIA P.
El cliente no dejó un comentario.SHANNON PATRICE G.
Very good everythingJAVIER A.
El cliente no dejó un comentario.SUSAN L.
Just keep doing what you are doing now it seems to workPete R.
El cliente no dejó un comentario.CLINTARA B. | First Impressions
Rhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.Donna W. | First Impressions
El cliente no dejó un comentario.Eduardo S.
El cliente no dejó un comentario.BROOKE W. | Overall Experience
Please pay more attention to the phone Is hard for somone to answer the phoneHIram S. | Overall Experience
Very unprofessional!! They gave me a 26â€ that's none drivable the breaks don't work and as soon as you go over 20 it shakes, as soon as I pulled out of parking lot we noticed and turned around! When we got there splash working there stated that the trucks are checked which is not true they just drive trucks to the side and park them, we seen it!!! I was charged for 26â€ truck even tho I used a 20â€ and as well charged for a dolley that they never put in my truck!!! Employee took a picture of my DL on his personal phone!!! My reservation was at 3:30 I got the truck at 4:42!!! Their customer service is horrible!!! Never again!dusanka V.
El cliente no dejó un comentario.Wesley M. | Overall Experience
I would have answered "Excellent", except that I got a call from someone who said the trailer was due back at 4:45PM! I rent by the day.... NOT by the hour! If this is a problem...I can go elsewhere! Oh, by the way, when the guy called me, the trailer had already been returned! This guy was really on top of things! NOT!STEPHEN H.
Good looking Manager too!!!💋donald c. | Overall Experience
El cliente no dejó un comentario.JILL W.
Rhonda Holiday was very knowledgeable and helpful. Due to the ice storm that hit Texas, my scheduled move in date to my new apartment had to be pushed back. However due to my traveling with work, I had to be on a plane on 2 days. Rhonda helped me with the 30 days of free storage that Uhaul offers and saved me a lot of time, money, and anguish. Thank you Rhonda Holiday.Kenneth B.
The staff and facility were good as always, which is why I continue to return to this location. It the Mobile application that is horrid. It was very irritating for the mobile check out not to work. I spent at least 30 minutes trying to check out. Also, the mobile check-in did not work either. I ended up having to go inside which defeats the purpose of using Mobile. So now I may be charged an extra $20 because I couldn't submit proof of check out. Please work on the applications, both the customer and employees have bad experiences.Danielle J. | Overall Experience
i was charged to much for mileageDAVID W.
El cliente no dejó un comentario.EDWARD B.
All's well that ends well I could have guesstimated the truck was only one year old vs it's real vintageGREGORY W.
El cliente no dejó un comentario.Kenneth B.
They took care of me.lajuanna g. | Overall Experience
El cliente no dejó un comentario.Angla C. | Overall Experience
El cliente no dejó un comentario.Jason P.
You should verify email address, I did not rent from you, god only knows what was stored there. They didn't even want to give you a good email address. YOUR BAD......paul s. | Overall Experience
El cliente no dejó un comentario.veronica T.
Very friendly customer service very friendly workers worked with me wen I had no where to put my stuff..Laura D. | Overall Experience
When you rent the truck it tells you to put in the estimated mileage you will use it for so I put 15 it went over a bit so now they charged me $30 for a â€œlate paymentâ€ that makes absolutely no sense my payment wasn't late I paid up front so I don't know what it is they're trying to charge me for!!! I will never use them again, I hate businesses that try to take advantage of anything to make moneyAdriana R.
El cliente no dejó un comentario.WARREN S.
El cliente no dejó un comentario.CAMERON S.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.AMALACHUKWU E.
Brown guy where I picked up a tow dolly at 8330 highway 6 north, was talking trash towards me and my family, he was too offense and kinda racist. I'm never getting anything from there!Michael B.
El cliente no dejó un comentario.Zeneakia I. | Overall Experience
Nothing everyone was nice and friendlyGEORGE P.
Very professional and attentive.larry L.
Staff was not always friendly or helpful. Difficult to make monthly payment over the phone. Unit was broken into with no help from management or concern. Would never rent a storage unit from this location again.Susan S. | Overall Experience
El cliente no dejó un comentario.An N.
Ryan was wonderful. If i ever need another storage facility, i will go there.. Very kind and professional.Susan J. | Overall Experience
Even though the truck did the job and didn't break i was given the crapiest and oldest truck that was available even though there were two newer ones parked there, like I said it district break but not the best experienceAdriana G.
Terrible expirence I was over charged , called general manager at location to discuss overcharge and she never called back.Cassandra G.
El cliente no dejó un comentario.Yordanis V.
The tailgate on the trailer could not be opened. The pins/lock on the latches were to tight to be removed by hand.Manuel H.
Always great service at this location.Kevin S.
El cliente no dejó un comentario.MICHAEL M.
The hand truck was not on the van. Other than that great serviceCecily H.
Rhonda was amazing and had the store running perfectly. Everyone was friendly and knowledgeable about all that was asked.VERNON G.
Nothing. Your employees always go above and beyond at this location. I have a choice of locations to choose from and this one is always the one I check availability of equipment from. Service is always blue ribbon good.Nadine B.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.EDDIE C.
El cliente no dejó un comentario.EMANUEL J.
El cliente no dejó un comentario.ANGEL V.
Lower mileage rates for half a day rentals, or within city, or the first 75 miles or so.EMMANUEL O.
El cliente no dejó un comentario.Angla C. | First Impressions
El cliente no dejó un comentario.Lindsay B. | First Impressions
Thanks everyone for the storagejosue j. | Overall Experience
El cliente no dejó un comentario.Tanishea M. | First Impressions
Ryan and his staff were excellent..I would highly recommend them....Thanks Ryan!Susan J. | First Impressions
El cliente no dejó un comentario.Mehrdad F. | First Impressions
This facility is well managed, all employees are kind and courteous. Manager is helpful and his leadership shows within the entire staff. The entire staff gets FIVE STARSMARIO N. | Overall Experience
Everyone was super helpful, it was my first time and the taller guy made me feel at home. I had a few other storage units to look at. But the homely vibe he game me sold me there. Thanks so much for that! Especially since moving is stressful, he definitely calmed my nerves lol. Thanks so much ❤️shazia l. | First Impressions
El cliente no dejó un comentario.Maria G. | Overall Experience
El cliente no dejó un comentario.Anita C. | First Impressions
El cliente no dejó un comentario.CORY F. | Overall Experience
Randy was extremely helpful, knowledgable and pleasant to work with. . Great customer service and personal skills. Bery positive attitude and a good rep for u haul.Maria G. | First Impressions
El cliente no dejó un comentario.Robert S. | Overall Experience
My storage was broken into. Didn't receive any help from staff...Jevon B. | Overall Experience
Roaches everywhere!!!!!db j. | First Impressions
This UHaul location is the best!! Above and beyond all the time.Suzanne F. | Overall Experience
El cliente no dejó un comentario.Skyla G. | Overall Experience
Y’all are terriblevictoria k. | Overall Experience
Good location for the price.Perry S. | Overall Experience
Great service - timely serviceSkyla G. | First Impressions
Quincy was so helpful! I am thankful for his assistance. However, office hours at this location aren't to my liking. I arrived 10 minutes before closing and needed someone to assist me with entering my unit as I had lost my key card. The door was locked and no one would come to the door to assist me. I was told through the closed door that yes they are still open but the lock the door and shut down the system 10 minutes before closing. There was one young man that was out side that I asked if he could assist me and he tried to get the door open to the units but could not. I was grateful for him but the other guy in the actual office was complete unhelpful and rather rude. He could have at least unlocked the door to tell me their procedures. Not shout through a closed doorMegan A. | Overall Experience
Everything was good I didn’t have any problems it was fast .Julia R. | First Impressions
GraciasJuan R. | Overall Experience
Ryan is amazing he's a really great person with a heart, very understandable and made me feel like part of the Uhaul family. I would definitely recommend friends and family to the Copperfield Locationdeanthony h. | Overall Experience
El cliente no dejó un comentario.Jayna B. | Overall Experience
El cliente no dejó un comentario.Rusty G. | Overall Experience
Very nicePeter J. | First Impressions
Has always been a pleasure working with U-Haul !!! Thanks!!!!jon v. | Overall Experience
I wished that I could give you all more stars.Charles M. | Overall Experience
Great ServiceKennedra N. | First Impressions
Great service!Erik L. | First Impressions
Ability to access storage was a pain as I had to input my code 4 times most of the time to get both doors to open. This involved walking back and forth 2 times.Linda C. | Overall Experience
Poor customer servicemarco u. | Overall Experience
Everything was great and the staff was really helpful ty so muchShella S. | First Impressions
THANKS FOR YOUR SERVICES!Shameka F. | Overall Experience
BuenoSeyyed m. | Overall Experience
I was satisfied with the facility.Catherine M. | Overall Experience
Derronne was awesome!Melissa W. | First Impressions
I have these U-Haul storage for many years. However, this last time 2/2019 to 8/3/2019, I ended up with my belongings covered in mold. Please contact me email@example.com very sadJacqueline G. | Overall Experience
Extraordinario servicio al clienteJoseph D. | First Impressions
Representatives very friendly and very helpfuljon m. | First Impressions
Out of the 2 different individuals over the course of 4 visits to this facility I will not comment on one of them but would like to praise Jarrod. He was efficient and easy to work with.Scott R. | Overall Experience
Ty was very helpful with all thay I needed. He spent time wirh me to explain my options. Very respectfulAngelica M. | First Impressions
Very helpful & courteous!Claudia C. | First Impressions
Employee needs to more professional when dealing with customers.Natika J. | First Impressions
Even though there was some mix ups and an unruly customer, everyone there helped and had solutions. Impressive!Zserilyn F. | First Impressions
Tiffany was very thorough and polite. Not only was I greeted w/a smile, I was greeted w/a sense of urgency to assist. She made my rental experience a pleasant one.Lolly R. | First Impressions
While the facility may have looked secure, it was not. My unit and several other units were broken into. Security cameras locked doors. inside job is all I can say.CURT C. | Overall Experience
Hello, I've left all ur stuff in storage. U have 14 days to move it out. But the other stuff I'm use a Uhaul cuz u got a lot of stuffMIchelle G. | Overall Experience
Staff and management was very professional and understanding of my storage needsKerry B. | Overall Experience
I was not told that there was a late fee charge. I called to inquire and the rep was horribly rude. You should not have people like that as customer service reps.beluchi e. | First Impressions
N/CPATRICE B. | Overall Experience
.Shameka F. | First Impressions
Facility inside climate control smells like water damage very bad. Might want to look into thisKacce B. | Overall Experience
Easy process and awesome customer service. I was in and out in no time with no worries or stress.Joycelyn W. | First Impressions
........well done overall.....hats off to Ryan, Denise & Norman for their help coordinating the rentals & help with the trucks & storage.....Mike H. | Overall Experience
Ms. Denise Flores was very knowledgeable and efficient at her job and I had a great time purchasing my storage space.Jerry S. | First Impressions
When the management changed and Ryan came in, you could definitely tell the difference in overall customer satisfaction.Jose C. | Overall Experience
Very helpful and available staff. Facility, as well as the restroom, always clean. Easy access to storage unit when needed. Ryan was a pleasure to work with.Paul D. | Overall Experience
Everything was great.Zeneakia I. | First Impressions
Your prices are too high!!Melane C. | Overall Experience
Got my propane tank filled and the lady didnt know what she was doing and said she was super nervous and it took her forever to figure out how to fill itBrandon F. | Overall Experience
no issues whatsoever and they sent reminder email to make sure i did not forget to pay each month, very helpful!GINA W. | Overall Experience
Thank you for helping melisha p. | First Impressions
The sales representative named Norman at the Copperfield location was very helpful & knowledgeable. His customer service was over the top, definitely need to give that guy a raise or promotion.Michael H. | Overall Experience
Excellent service. Thankselio m. | First Impressions
Staff members was helpful and friendly.tamara g. | Overall Experience
Unisex bathroom very cleanEric L. | First Impressions
I would have left an above average rating but Francisco was extremely rude over the phone. The manager, Ryan Smith was wonderful and had exceptional manners and offered great customer service.susan l. | Reservación
I rented for 2 years and never had a problem.DENISE H. | Overall Experience
Good business here.ADLAI D. | Overall Experience
Ryan was very courteous and located the most convenient storage unit for the size I needed. Showed me how to access unit and even helped me unload two pieces from the Uhaul truck. Great service.Paul D. | Reservación
I have stored with Copperfield U-Haul on more than one occasion as well as rented a moving truck - always a great experience. ¡Gracias!Wendi H. | Overall Experience
The staff was remarkably helpful, friendly, and responsive. Virtually every time I was onsite, someone was cleaning the facility; it was immaculate.John F. | Overall Experience
Some people are accomodating and nice...keep it up for those people.henry y. | Reservación
All of my furniture, clothes, pictures and basically everything ruined.SUNCEE S. | Overall Experience
There was mold on many of my items when we moved out. Several were damp like water had gotten in. It was always hot in the building. The security doors only worked 50% of the timeBROOKE B. | Overall Experience
My property my whole lively hood was damage, mold & mildew. No one has shown empathy that my children and I have to sleep eat and sit on the floor in our home. I lost things that have sentimental valuAsia R. | Overall Experience
These guys are the best!Tyson A. | Overall Experience
The only issue I had was that several times there were U-haul trucks being stored in the small number of parking spaces next to the dock which limited the access to the storage facility.VINCE A. | Overall Experience
Was a storage unit holder from Oct '17-May '18 (& made frequent trips). When I got ready to remove my items out, I was told I needed a code -in a very rude way. 1st time learning the about the codes.Kimberly O. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!