Customer service is pretty good, the owner George is there often and a very nice man and super helpful. Would give 5 stars if the app worked seamlessly. It's getting better though!Jennifer W.
Customer Reviews for U-Haul Moving & Storage of Conyers
Conyers, GA 30012
(Next to Cracker Barrell)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was told that there would not be an additional charge. I called and asked if I could be extended a few hours. I was told yes. Upon return of truck I was told that "they shouldn't have told you that" and was charges an extra 40 for several hours and 14 for insurance. This was after I showed the person the revised reservation confirmation with return hour changed. NOT happy at all!! The guy outside who accepted my truck was nice though.Cuozzo W.
El cliente no dejó un comentario.Courtney L.
El cliente no dejó un comentario.consuelo H.
El cliente no dejó un comentario.BRENDA H.
El cliente no dejó un comentario.Paul C.
Always a pleasure visiting your locationDavid O.
Both attendants I dealt with were super professional and very courteous!Dwayne S.
Everything was perfect with my rental, I ended up needing to keep the truck I rented for two days longer than I thought I would need it. An they helped me get everything set up and taken care of.Christopher W.
Return option was the worst service due to me being unable to use it. I tried to get it to work and it would not. I called the after hour service but the wait was an hour. I got charged $20 but that wasn't fair when it would not work for me and a few other people stated to me that they were out there having issues as well. Other than that the pick up was ok.Keisha H.
Not a thingCarl H.
El cliente no dejó un comentario.Amanda S.
Office never answered my calls during business hours. I was charged an extra day even though i dropped off the truck within 24 hours. was told I had 24 hour rental. It is stressful and inconvenient to do business with a location that won't answer the phone, even after calling ME and leaving a voicemail.Evan T.
Every time I do uhaul they can never locate my location on my phone and they end up over charging me and I have to call and clarify my money so frustratingDelano B.
My U-HAUL experience was much easier than I remembered. My online reservation service, my in person with LaShanna, to truck lock that was provided. I forgot the dolly in my garage last night, and just made the call to inform U-HAUL it is being dropped off this morning and even that was pleasant and hassle free. I would 100% do business with THIS location again.Marlene S.
El cliente no dejó un comentario.kenneth S.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.Mathew M.
El cliente no dejó un comentario.Juan H.
Truck was dirty inside and outside.Todd P.
Refund my 36.00. I checked my rental in online the night before it was due because that is when I dropped it off and I was still charged a fee like I hadn't already checked it in. Why have the check in service with no fee if you are just going to charge someone? Then my original pickup day was Saturday 7/30. I get to ur location to pick up my rental and that location doesn't have any. I had to come back Sunday. The lady behind the counter MADISON told me I would see a 50.00 credit in my account for the rental not front there when promised. Well needless to say it wasn't there. Terrible location.Jeannie H.
Have more workers.Shona H.
Good service.clarence G.
El cliente no dejó un comentario.Anastasia P. | Overall Experience
Staff at this location were great. This is the third U-Haul I've rented in the last 3 months and they have been consistently awesome. The online checkin using the U-Haul mobile website didn't work that well, compared to the previous time. I uploaded my drivers license the day before, but the pick-up process had me do it again. It also was showing that the vehicle was ready, but I had to go to the counter to get the keys since there was not an emergency contact on the reservation, but I had already entered that info the day before too. Other than these inconsistencies with the online checkin/pickup workflow in the mobile website, U-Haul is doing a great job!Brian S.
El cliente no dejó un comentario.Bryan G.
El cliente no dejó un comentario.Henderson H.
Tow dolly ratchets were so rusty to be almost unusable. Technician didn't plug in the wiring harness. And today, I see that you've charged me three days for a 3-hour rental, because your tech forgot to check me in after he said, "yep - I see your contract - you're good to go", and I guess someone noticed the dolly today and checked it in. Also - my reservation was for 8:30 AM Sunday morning; I was there, but the location didn't open 'til 9 AM. In fact, I can't think of any positive experience.Forrest M.
The defrost didn't work good so the rain made windows fogg up ac wasn't cold enough to clear windshield had to keep wiping the windshield with paper an drive at the same time it wasn't a good experience at allRobert P.
El cliente no dejó un comentario.Tracie M.
The van smelled like horses. The windshield and mirrors were really cloudy. The latch for the back door was broken, so the inside light stayed on during my entire trip because it wouldn't go off without that being resolved. Checked several times and the door was completely closed and secured, but the message kept coming up. A message concerning the tires kept coming up and a symbol appeared. Before Receiving the van and a tenant told me that was just because the system wasn't reading the tires. Nevertheless it made me feel uncomfortable driving because that symbol in addition to the other symbol kept coming up and stayed on my entire trip. It was awful for a person who has never driven a Uhaul van before and I couldn't wait to bring it back.Alisha M.
El cliente no dejó un comentario.Angela A.
I was very pleased with the service.Nikki M.
The wait time was absolutely horrible and the staff had the worst attitudeLarry M.
original location at Dalton Collision refused to take the rental. Had to go to another location. The location at Dogwood Dr was very helpful.James R.
El cliente no dejó un comentario.Celeste C.
El cliente no dejó un comentario.Eileen C.
El cliente no dejó un comentario.KEYSHA S.
customer service was very good. Warm and friendly.Christine M.
Amazing service!Marques D. | First Impressions
I was exceedingly pleased. I would not change a thing.lucy B.
The 6x12 utility trailer with the ramp is actually a 4x12 due to the steel pillars that holds the gate. I rented this trailer and couldn't use it due to the trailer not having a full gate on the back. Could not load my Can Am Motorcycle due to the side pillars holding the gate.Michael E.
Save me money and service was fantastic I'll be using them againchris P.
El cliente no dejó un comentario.Marlina C.
El cliente no dejó un comentario.Michelle T.
Excellent serviceedward F.
El cliente no dejó un comentario.patrenella r. | Overall Experience
The truck was beat up and broken inside. The thing wouldn't start on the first try it would take 2 or 3 times. The handtrucks and blankets took up room I could have used. If a customer declines they should have an option for a full truck.Cole W.
Thankful for the Uhaul teams help in a simple trailer rental process.reggie R.
El cliente no dejó un comentario.Vance G.
I love doing business with U-Haul of Conyers and I hope I can do business again with them real soon they helped me in the time of need in the short period of time I had and I say thank you to all the staff who were nice to help me outWallis O. | Overall Experience
Yall need to identify were the line starts. Customers don't seem to know and it causes confusion of who is next.Bernard M.
Great staff as this location, whatever they are doing to run a nice shop I hope they keep it up. The technician Winston helped with the trailer and was very knowledgeable and friendly. The two young ladies at the counter were very helpful and knowledgeable as well. I can't remember their names, one began with an "A" I believe.Brian S.
El cliente no dejó un comentario.DELON A.
Maybe check the tune-up's a little better and tips on how to save gas mileage.junior J.
Nothing reallystephon M.
El cliente no dejó un comentario.patrick S.
El cliente no dejó un comentario.Barry B.
El cliente no dejó un comentario.Robin P.
When you equipment make sure it's thier when customers arrive to get itAdam L.
I lost all my things in a massive flood at Uhaul a few days after I got storage, I was told I didn’t have insurance, ok I will take that, but I asked when did the flood happen, I was told Dec 30. 2021 they called me a week later on the january 5, after 7 days I could physically see any water damage, so I paid $124 for 7 months on a storage that I lost everything, U-Haul knew my things were 2ft under water, they even took things out and put it back damaged, the manager George was terrible his assistant was terrible customer service is horrible , so I paid for months thinking my things were still good lost 3Tv’s speakers 6 expensive mirrors that was destroyed, I can deal with not gaving insurance but to pay on a unit for 7 months total lost ti a flood is terrible a Double loss due to U-Haul staff no being honest about floodCARLON W. | Overall Experience
El cliente no dejó un comentario.brandi H.
El cliente no dejó un comentario.Nelson O.
El cliente no dejó un comentario.John P.
Make sure the truck is not on E upon rental. I did get a discount for returning the truck with more gas but the uncertainty of finding gas while the low fuel light was on and the delay with starting my project doesn't equal the discount.Andria B.
El cliente no dejó un comentario.Dennis Z.
El cliente no dejó un comentario.Keisha C.
El cliente no dejó un comentario.Janae P.
Bianca is always a pleasure to work with. Very professional and gets me checked in and on my way.Leah P.
El cliente no dejó un comentario.Sheila T.
Madison is the best. Kind considerate, and professional. The entire staff was hard working and courteous.JUMAINE R.
El cliente no dejó un comentario.Spencer S.
Easiest five stars I could give. A lively team that works together really well, handles customer disputes well (I've seen them in action) and know their stuff. I am a manager and would give them a shot to work for me. :-) Great teamwork.Sharine B.
The system was slowKatrina B.
El cliente no dejó un comentario.Brandi S.
This was my 3rd rental in less than 2 weeks and every time was perfect. George, owner / manager, is a very professional, customer service minded owner. Great communicator and just an overall fantastic experience. While I will not be moving ever again, I will use this location for future projects.Brandi W.
Im moving because the owners are selling the propertyAdrienne J.
The line was short, however, the line was slow to move because they only had two staff that's doing basically everything. Showing the customers where their truck is, etc, so it took longerOmorede E.
The van had a very pungent odor - like cadavers were stored in it. They told us the manager was not at work and would call us. No one called.John E.
El cliente no dejó un comentario.Zarold W. | Overall Experience
Never leave desk unattended. Have a better return system that works. No eating at front deskRICHETTE F.
Have more workings inside at the register. My average wait time is always a little over an hour.Vernae W.
El cliente no dejó un comentario.Margaret G.
El cliente no dejó un comentario.Carolyn W.
El cliente no dejó un comentario.Velma F.
Make sure the staff clean the interior better. I had to use sanitizer wipes to clean blood of the dash and door that was left there from previous use. Ensure all the tires have equal pressure. However the attendant was very helpful checking me in. I over filled the gas but no refund received and check in just marked it.Christopher C.
Air conditioner not working properly. Otherwise customer service was amazing; checking in and out.Catherine G.
El cliente no dejó un comentario.Leah P.
Clean and convenient, staff was very helpful.Bobbie P.
El cliente no dejó un comentario.Edward V.
Nobody went over the truck or trailer with me. The engine light was on and reported to 6 different people. Nobody did anything about it except to tell me I could take it somewhere and have it checked myself and asked me if I had insurance on it. Then said I would be covered if I broke down. I had AC issues, hesitation issues with the engine and then the radiator light came on as well. I am pretty angry that they put me in such a position. Absolutely disgusting.Alina J.
The passenger side door does not close properlyAnthony M.
El cliente no dejó un comentario.james H.
clean the trucks better it smelled like pot and when we got to looking there was a bag under the seat that had some flakes of pot in it there was a police in the store parking lot so I gave it to himMartha H.
The entire staff was so professional and kind. They are truly respectful to their customers. They were so busy on Saturday and they made sure that all their customers were taken care of and satisfied to the best of their abilities. Thank the uhaul staff for making a difficult time for me and my family an easy transition. Ms. Valarie Foster.Valarie F. | First Impressions
El cliente no dejó un comentario.KENNETH W.
You guys are already amazing!DESTINY H.
El cliente no dejó un comentario.Gregory G.
Got to do better horrible servicesJustin L.
El cliente no dejó un comentario.Ralphie C.
Make sure vehicles are checked for exhaust problems. My husband got sick driving one of the trucks.Debra E.
El cliente no dejó un comentario.Vernae W.
Keep doing what are doing now to have a successful business.Demond W.
Staff is always friendly and helpful.Chavante R. | First Impressions
My experience was great but I was not aware that you close so earlier with me trying to unload the truck and load the storage I did not realize that place close so I could turn in the truck,but thankfully a customer was there and she told Mr about the Dropbox for the keys. By me not being from here I had no idea what to do...but all and all it was a good experience for my first time doing this..thank you for all your helpMelissa S. | First Impressions
El cliente no dejó un comentario.LINDA W. | Overall Experience
I love this location because the service rep that assisted with the inquiry to me about the shortage and told me to book the truck and then she called me we it was time to pick up vehicle to verify if I still needed the vehicle and then she also added the discounts discount for the rental. Great Service!!!!!Damian M.
Experience was a disaster.Sheree W.
THERE WAS A HICCUP WHEN I ORIGINALLY REQUESTED A VAN AND STORAGE - BUT I NO LONGER SEE EMPLOYEE WHO MADE ME DO RUN AROUNDS FOR NO REASON - RESERVED A VAN, WENT AND LOCATION WAS CLOSED JUS RETURNED A VAN WHEN I DID NOT NEED TO RETURN TO HAVE NO TRUCKS AVAILABLE WHEN I COULD HAVE JUST KEPT THE VAN I HAD.Shanese P. | Overall Experience
El cliente no dejó un comentario.NORMA H. | Overall Experience
El cliente no dejó un comentario.Yvonne P. | Overall Experience
El cliente no dejó un comentario.Dametrice M. | Online Move In
I was not able to access the storage unit .Alexus S. | First Impressions
El cliente no dejó un comentario.Courtyard M. | Overall Experience
El cliente no dejó un comentario.Deanna R. | Overall Experience
El cliente no dejó un comentario.YVONNE S. | Overall Experience
The staff was great, the were so friendly and I will definitely be back.Marilyn M. | Overall Experience
Very good staff communication and accessories was available to use very convenient.Steffenie M. | Online Move In
Great People and very clean store.Marcus K. | First Impressions
The staff were very friendly, and helpful.Chicquita M. | Overall Experience
Cashier was extremely rude..The whole experience with her was poor. She threw the pen on the counter for me to sign the receipt & a other things I'm just not about to type all of it.rebecca s. | First Impressions
El cliente no dejó un comentario.Mike F. | Overall Experience
Can't remember Agent name @ the location but she was Awesome. Short young lady., at work Thrus the 3rd around 12ish. She wad real nice and customer service was excellent. Graciasrene b. | First Impressions
I'm quite disgusted with Uhaul, because recently they had a flood in their facility (Conyers, Ga.) that flood caused damage to my unit and I actually lost a beautiful dresser. The sad thing is that they told me there was nothing they could do to help me, because I did not have Uhaul insurance,I had to beg for 1 month free rent. The sad thing was I had 2 storage units 3110 and 30101 in my name and 1 in my husband's name and we had it for almost 2 years. So now I have a bedroom set without a dresser I just emptied the unit on January 30, 2022.bernice P. | Overall Experience
None!Letizica G. | First Impressions
El cliente no dejó un comentario.Darshondres B. | First Impressions
El cliente no dejó un comentario.george t. | Overall Experience
El cliente no dejó un comentario.Albert S. | Overall Experience
I reserved an appliance dolly on Monday for my Move on Saturday. When i got there, even though I reserved it, they didnt have the dolly for me. This made my move drastically harder and almost canceled. Luckly i had my own basic dolly that helped but still was not the best. If there once going to be one available it should not let me reserve it and i could went to a different uhaul that had what i neededAkin D. | First Impressions
El cliente no dejó un comentario.Jalil H. | First Impressions
El cliente no dejó un comentario.Gaylyn K. | First Impressions
El cliente no dejó un comentario.Rebecca C. | Overall Experience
Great service over the ten years.EDWINA P B. | Overall Experience
El cliente no dejó un comentario.Kevin S. | Online Move In
Was not successful in receiving an adjustment for my rental.Amanda h. | First Impressions
El cliente no dejó un comentario.sara h. | Overall Experience
El cliente no dejó un comentario.Darrin M. | First Impressions
Friendly & efficient during this stressful timeCHERRIE M. | Overall Experience
I did not move in I had to move my stuff from one storage space to another because water issues Blankets littered the lone two middle lockers on the 3rd floor..Staff found another space but offered not even a sorry for your inconvenience. Plus I was charged a pro rated price while I moved space to spacebruce d. | First Impressions
El cliente no dejó un comentario.Cerline M. | First Impressions
El cliente no dejó un comentario.james b. | Overall Experience
NoJENNIFER J. | First Impressions
El cliente no dejó un comentario.Travis A. | Overall Experience
El cliente no dejó un comentario.Dazahna R. | Overall Experience
El cliente no dejó un comentario.Nazaris C. | Overall Experience
Mi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.FERNANDO J. | Overall Experience
El cliente no dejó un comentario.Shanikka M. | Overall Experience
Roaches were in my unit.Tanysheyia P. | Overall Experience
El cliente no dejó un comentario.shawntara c. | Overall Experience
Although I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.Shameek R. | Overall Experience
El cliente no dejó un comentario.Felix R. | Overall Experience
El cliente no dejó un comentario.tonya B. | First Impressions
El cliente no dejó un comentario.Brian G. | Overall Experience
El cliente no dejó un comentario.Janae G. | First Impressions
El cliente no dejó un comentario.Shanikka M. | First Impressions
George from the Conyers store is the best. Very professional and knowledgeable.james b. | First Impressions
El cliente no dejó un comentario.regina g. | Overall Experience
El cliente no dejó un comentario.Elizabeth A. | Overall Experience
El cliente no dejó un comentario.Alando H. | Overall Experience
El cliente no dejó un comentario.Yvonne T. | Overall Experience
Had a unit for 8 months. Very good customer service would recommended and will use again.Kenneth G. | Overall Experience
El cliente no dejó un comentario.VERA R. | First Impressions
El cliente no dejó un comentario.GERVONIA s. | Overall Experience
El cliente no dejó un comentario.Vernon H. | First Impressions
El cliente no dejó un comentario.Tracey ann g. | Overall Experience
El cliente no dejó un comentario.FERNANDO J. | First Impressions
El cliente no dejó un comentario.Shimel J. | Overall Experience
El cliente no dejó un comentario.BARBARA H. | Overall Experience
El cliente no dejó un comentario.Kathy W. | First Impressions
El cliente no dejó un comentario.Lyla D. | Overall Experience
El cliente no dejó un comentario.Emma F. | First Impressions
Thank you for the opportunity. Very knowledgeable staff and very organizedTraye S. | Overall Experience
Was not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.PATRICIA S. | First Impressions
All of my things were completely ruined. I specifically requested a climate controlled unit and was not given one. Everything had mold and mildew all over it. My daughter is severely allergic to mold and mildew we couldn't bring anything from the unit into our home. As I tried to speak to the lady at the front desk she repeatedly said " there's nothing we can do". Well my lawyer says otherwise, and I've also been waiting on a call from the manager Christina, this happened on august 1st, it's now the 7th and still haven't heard anything.shanna c. | Overall Experience
Experience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be widerJeffery L. | First Impressions
El cliente no dejó un comentario.shawntara c. | First Impressions
Jacqueline Huley was very grumpy and had an attitude during the move out. I understand it was close to closing but there is no need to be hateful and grumpy towards customers. Her customer service skills are horrible.Cassandra T. | Overall Experience
It was unfortunate that the elevator was out when we move out but the overall experience was great.lauren b. | Overall Experience
El cliente no dejó un comentario.Skip P. | Overall Experience
El cliente no dejó un comentario.latoya g. | Overall Experience
I was very disappointed that I had to pay for the entire final month of storage as I was only there for 5 days. That is completely wrong as far as I am concerned, You should prorate the charges if it's less than a week, It's just wrong!Jessi W. | Overall Experience
El cliente no dejó un comentario.BETTY H. | Overall Experience
El cliente no dejó un comentario.CASSANDRA SUZETT W. | First Impressions
Very Professional. Especially Mr. Davis. Always made customers feel important. Not sure about the GM though. Very unfriendly both in person and over the phone.Tracey ann g. | First Impressions
El cliente no dejó un comentario.Danielle L. | Overall Experience
Great facility, and the staff was very helpful with my questions.NIELS C. | First Impressions
El cliente no dejó un comentario.breanna s. | Overall Experience
Sales Rep. was great.Loletha R. | First Impressions
El cliente no dejó un comentario.Andrae W. | Overall Experience
El cliente no dejó un comentario.Karla S. | Overall Experience
El cliente no dejó un comentario.tekeyia b. | Overall Experience
Wow i was so pleased with the staff . clean inside and out. help me with every question i had. Keep up the work. Service with a smile will always keep me comeing backabrium a. | Overall Experience
I would recommend everyone to use Uhaul. Outstanding.Flora C. | Overall Experience
Needs to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next dayCassandra S. | First Impressions
Great Management and team💯💯💯Frederick M. | First Impressions
El cliente no dejó un comentario.Alonzo H. | Overall Experience
El cliente no dejó un comentario.KIMBERLY S. | Overall Experience
El cliente no dejó un comentario.Ben K. | Overall Experience
Very helpful and was able to return the truck no problem and upgrade my storage unit as well on Easter. Super friendly and are there to help with any questions.Jordel J. | First Impressions
El cliente no dejó un comentario.Theresa H. | First Impressions
El cliente no dejó un comentario.westley w. | Overall Experience
Wonderful customer service!!!! ThanksCHAPORIA S. | First Impressions
El cliente no dejó un comentario.Grace Fellowship C. | First Impressions
Prices are a little higher than others but overall it was a great experienceEllen H. | Overall Experience
El cliente no dejó un comentario.Christopher S. | First Impressions
El cliente no dejó un comentario.Clarence C. | Overall Experience
El cliente no dejó un comentario.Mike F. | First Impressions
El cliente no dejó un comentario.bernadette s. | Overall Experience
El cliente no dejó un comentario.Wendell G. | Overall Experience
El cliente no dejó un comentario.Cherry Thompson L. | Overall Experience
Staff was very uncooperative and difficultMalique I. | First Impressions
The person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.Yvonne P. | First Impressions
Although the storage unit exceeded my expectations, I was more impressed with the staff. Anytime I spoke to any of the staff, they were all pleasant, welcoming, and helpful. Thank you so much for choosing a team so well put together.SHANE T. | Overall Experience
El cliente no dejó un comentario.SOWANDE B. | Overall Experience
Someone stole my belongings and staff couldn’t help me with no footage.Chernor T. | Overall Experience