Reservation was made 2 weeks prior to pick up day. Requested a dolly and two furniture movers for the move and wasn't informed until I went to pick up the truck that the location didn't have any furniture movers. They also informed me I would have access to a dolly but only if there was one in the truck which there wasn't. Instead of being told prior to my pickup the items were unavailable and able to make other arrangements I had to hurry to find somewhere to buy one and wasted rental time. Employees on location weren't overly personalble either. They didn't do anything wrong but definitely didn't seem eager to be there.LEAH J.
Customer Reviews for U-Haul Moving & Storage of Conyers
Conyers, GA 30012
(Next to Cracker Barrell)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good experience. Staff was courteous and professional.EVELYN W.
My handsome and I have rented from this location multiple times in the past. This last experience was different. I completed my reservation online no problem. However when I arrived the young lady was eating Chick fa la for breakfast. She assumed I was picking up a truck. If she had asked or I could have provided my reservation#. I gave her my license. She seemed unconcerned and bothered. The pick up hitch went fine however when we returned the trailer the young man was being accusatory. Implying that the trailer cargo was dirty. He took it to the bay area and begin to clean it mop etc. I advised that this is how it was picked up. We moved a queen size bedroom set without a mattress or box spring. That could not have caused the trailer to be dirty as he was stating. I told him next time I would take pictures myself before leaving. It's not what you say but how you say it that makes the difference.Mashell G.
El cliente no dejó un comentario.Dazahna R. | Overall Experience
I had a little problem hearing customer service person. She was talkkng through a mask and glass. Maybe some sound equipment would help , she was very helpful and through.Richard T.
El cliente no dejó un comentario.Nazaris C. | Overall Experience
El cliente no dejó un comentario.Tawana B.
El cliente no dejó un comentario.Racharla T.
El cliente no dejó un comentario.Joel T.
El cliente no dejó un comentario.AMBER F.
price difference went from 39 to $100.corey E.
When I arrived the keys to the U-Haul were not in the assigned box. I had to go inside completely defeated the purpose of online pick up. No one seemed to know where they were. Extremely unorganized and unprofessional. They also charged me for two Dollys knowing they'd only placed one in the truck. I had to enter the location 3 times total.Olga O.
El cliente no dejó un comentario.GWENDOLYN R.
No hand trucks after reserving themWilliam K.
Have excess appliance dolly on hand.Princess M.
Mi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.FERNANDO J. | Overall Experience
El cliente no dejó un comentario.BRANDI G.
El cliente no dejó un comentario.VIDA F.
El cliente no dejó un comentario.Marcus A.
El cliente no dejó un comentario.EDWARD M.
El cliente no dejó un comentario.NIKEEA P.
I was called day before with a pick up location. Day if pick it was changed and no phone call. Drove to original pick up location and was told to pick up 15 miles away UNACCEPTABLE !!Clinton D.
El cliente no dejó un comentario.James B.
Just want to say what a great job your people did the ladies went out of their way to find the correct hitch for my vehicle and schedule me an appointment . When the hitch came in Friday 11/12 21 the Tech called to inform me it was in my appointment was for Tuesday 11/16/21 he told me I could come in and wait , I went ahead and came up the tech got on it as soon as pulled in took about 45 minutes ,once again thanks for every thing First class crew , Thanks Bo Schneiderboe S.
Trouble-free experience.Ernest U.
El cliente no dejó un comentario.Jose' M.
There was a unregistered gun in between the passenger seat of the uhaul truck!!! My husband who drives trucks for a living was driving this uhaul with my 13 year old son and my friends 17 year old son. The whole time not knowing there was a gun left in the front seat in between the cushions. The uhaul representative called us and asked us to come back up to uhaul not even telling us that the former customer left a gun in the front seat. If the police would have pulled my husband over he would have lost his job, possibly went to jail, my son would have went to child protector services and a lot more! Not to mention if the gun would have misfired and hurt or possibly killed an innocent person. The only thing the manager did was claimed to take 30 dollars off of the rental! My son's life, my husband's life, and career, and my friends son's life is worth more than $30. I am so disappointed and need someone from corporate to contact me ASAP.Timothy H.
The pick-up location did not have what I requested (a hand truck to take with me) and the vehicle was not clean (particularly with COVID times, I had to clean it myself upon entry). I normally liked this place, but it was lacking in some of the services that I was expecting. Now the people were professional at the checkout and pleasant, I was just disappointed in the equipment and the availability of the equipment.JACQUELINE S.
My only issue was that I reserved a Appliance Dolly on my order and paid for it & when I picked the truck up, the cashier had given it to another customer & it wasn't available for me! Which was a huge problem because my husband had a massive heart attack & couldn't help with the move so I had to pay 2 people to help me due to me not having the appliance dolly! I thought if I had it reserved then I was guaranteed to get one! Very unhappy with that situationCarmen B.
El cliente no dejó un comentario.Shanikka M. | Overall Experience
El cliente no dejó un comentario.SHANIKKA M.
El cliente no dejó un comentario.DEBORAH C.
The truck was clean but absolutely in need of maintenance. We were afraid that it would stop on us.ALLEN B.
The truck was very raggedyMargret M.
El cliente no dejó un comentario.BENJAMIN R.
A lot.LORETTA B.
El cliente no dejó un comentario.Zachary S.
El cliente no dejó un comentario.Lucky E.
El cliente no dejó un comentario.Jamar B.
full disclosure on accessory ratesGENE K.
Did pre checkin on line. Got there at 7:40 was almost 8:20 when left. Walked right to desk, lost key. Said we'll give u a 26ft....no way too big for us to drive on interstate. Finally found key. Asked where truck was both times and pointed to lot. Will never use this location again. Have used uhaul at least 10 times. Nightmare of experience.. .Bob L.
El cliente no dejó un comentario.Davey C.
Roaches were in my unit.Tanysheyia P. | Overall Experience
Waiting time could be reduced.CHARLES O.
El cliente no dejó un comentario.shawntara c. | Overall Experience
Everything was great.Elmorris D.
The truck was trash, low on every fluid and drove very poorly.ALLEN G.
the location was fantastic your company overall is trash, your prices trash, i get charged by the mile i get charge if the gas tank isnt where i met it but if i add more than what i met i dont get reimburseRobert S.
The truck we got had many problems, to list a few, the roll up door handle was very loose and infact came off on one side, the defrost not working, head lights were really difficult to see with. What other things wrong with the truckCHRISTINA G.
Continue to make Customer Service your Priority. My experience was stress free. GraciasDEBORAH R.
The trailer I reserved did not have functioning lights. The 3rd attempt at an alternate trailer (the one I finally used) was covered in dirt on the outside. The alternate trailer was enclosed and did not have a utility ramp, which is why I needed the utility trailer in the first place. As a result, I had to get help lifting and lowering the riding lawnmower I was transporting in and out of the trailer. Customer service was awful and it took 1hr+ to pick up the WRONG trailer. What you can do to improve is have the equipment functional and ready for pickup when reserved. The whole process was awful and it pains me that I had to pay for such a horrible experience.Mathew K.
Although I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.Shameek R. | Overall Experience
El cliente no dejó un comentario.Felix R. | Overall Experience
The wait time was horrible. The truck was clean but the gas level was incorrect. I drove the truck for 26 miles round trip so you would think that the gas replacement should be under $50! No! I spent over $105 for gas. The manager didn't care to look into the issue. So please take a picture of everything!!!!!!!LaTonya W.
El cliente no dejó un comentario.John T.
I was a little put off about my pick up location being changed from Covington to the Conyers uhaul location which added more driving miles to my bill!!!JERMAINE C.
El cliente no dejó un comentario.JOEL T.
El cliente no dejó un comentario.ANGELA D.
El cliente no dejó un comentario.STEVE S.
El cliente no dejó un comentario.tonya B. | First Impressions
If the customer service can ask about mobile checkout before they start the booking againSAMUEL M.
El cliente no dejó un comentario.Doug W.
El cliente no dejó un comentario.Brian G. | Overall Experience
The truck provided had a pants belt, a waffle fry, and paper waste in the drivers area. The larger issue is that the passenger side mirror was completely loose and would turn upon any momentum change. This is a major safety issue.Darius S.
El cliente no dejó un comentario.Janae G. | First Impressions
El cliente no dejó un comentario.KIMBERLY B.
El cliente no dejó un comentario.Melissa J.
The staff is excellent. My first time renting from them, I had used Hertz in the past exclusively. They had always been excellent as well. But when I went the their location in Conyers Ga there was new staff and did not receive a good reception that I've become accustomed too. I had chose them originally due to no logos all over the exterior, My main reason was they contracted all their van fleet to Amazon for The holidays. I like being able to have my signage displayed. Having said that, I'm in the advertising industry. I have clients, Coca-Cola, Nascar, Indy Racing league, and Primerica Financial Services to name a few. I would tell all my clients to have their logos plastered all of their vans. Great job Uhaul, you've got my business. Note: your return checkin process is much better. BTW I'm an exclusive Amazon customer. Sincerely, Robert BaylissRobert B.
Everything was fine. Didn't have any problems.VERA H.
Very professional staff and great equipment!! Very pleased!Steve D.
None. I think if I have to wait in line that I'm inconvenienced. Wait time was 10 minutes but there were many customers.CASEY C.
El cliente no dejó un comentario.Melissa H.
Should have been advised how to check in and Return truck. Waited on long line inside store for 1/2 hour or More. Finally ask employee do I have to wait on line. Was told No, when outside and employee Check me In. Wait Time inside at check in is too long.James S.
El cliente no dejó un comentario.Shanikka M. | First Impressions
Not be so rude when you try to extend the contract a couple hours. And to not scam someone who rents a U-Haul 2-3 times a week by charging them 25$ to extend it for a couple hoursâ€¦: would be niceWILLIAM R.
George from the Conyers store is the best. Very professional and knowledgeable.james b. | First Impressions
El cliente no dejó un comentario.regina g. | Overall Experience
She did a great jobDERRICK C.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.Elizabeth A. | Overall Experience
Extraordinario servicio al clienteSherwin P.
El cliente no dejó un comentario.TITUS M.
El cliente no dejó un comentario.AMBER J.
El cliente no dejó un comentario.Major T.
El cliente no dejó un comentario.Alando H. | Overall Experience
I received excellent service from the employees at the drop off location in Conyers, GA. They went above and beyond all of our expectations concerning good customer service. This is true concerning both of my drop offs at this location.Treatha F.
El cliente no dejó un comentario.WILLIE T.
El cliente no dejó un comentario.AUDREY H.
This time the equipment was available, but the tire area like fenders was dirty, and dusty, but in overall nice service on this location,Omar I.
They checked in the wrong auto transport and then called me saying that I never turned in the auto transport they checked in themselvesChristabelle C.
Check trucks for maintenance before rentingALYSHA H.
El cliente no dejó un comentario.Treatha F.
Make a reservation first. It only took 5mins in and out literally... No complaints here. I used this location to move out and to move back in. 100% great customer service.Pamela C.
El cliente no dejó un comentario.Christopher M.
Great customer service but the truck needs new brakes or rotors.DIWAN O.
Horrible experienceNIAJA H.
Awful second experience! Trucks are unsafe! No discount and was charged more money! Terrible experienceShadonna H.
Langston and Kelly provided excellent Customer Service!!!Sharon L W.
El cliente no dejó un comentario.Yvonne T. | Overall Experience
El cliente no dejó un comentario.Curtis S.
Continue to offer great service ðŸ‘ROY A.
great staff response. Flexible and courteous.GENE K.
The service was pleasant and very welcoming. It was easy an fast thank you.. makes my moving experience less stressful..Rochea S.
great locationJOHN B.
I had a trailer hitch installed on my new Lexus and they did an outstanding job. I had an 8am appointment and I was out a little after 9am. Very satisfied with their service.Carl J.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.HANNAH W.
El cliente no dejó un comentario.Tasha R.
El cliente no dejó un comentario.MELISSA H.
Had a unit for 8 months. Very good customer service would recommended and will use again.Kenneth G. | Overall Experience
El cliente no dejó un comentario.CHARLOTTE J.
El cliente no dejó un comentario.WALLIS O.
El cliente no dejó un comentario.CALMISHA M.
El cliente no dejó un comentario.Taurus C.
I had 23 unused boxes to return. It took 20 minutes, and a supervisor to complete the transaction. Apparently your systems were not recognizing my purchase, and therefore made the refund very difficult. Employees were helpful.Richard W.
This Uhaul was amazing thanks to mr Myles and mr derwinGEORGE D.
Great serviceLEWIS W.
El cliente no dejó un comentario.VERA R. | First Impressions
El cliente no dejó un comentario.GERVONIA s. | Overall Experience
El cliente no dejó un comentario.Vernon H. | First Impressions
El cliente no dejó un comentario.Tracey ann g. | Overall Experience
El cliente no dejó un comentario.FERNANDO J. | First Impressions
El cliente no dejó un comentario.Shimel J. | Overall Experience
El cliente no dejó un comentario.BARBARA H. | Overall Experience
El cliente no dejó un comentario.Kathy W. | First Impressions
El cliente no dejó un comentario.Lyla D. | Overall Experience
El cliente no dejó un comentario.Emma F. | First Impressions
Was not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.PATRICIA S. | First Impressions
Experience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be widerJeffery L. | First Impressions
El cliente no dejó un comentario.shawntara c. | First Impressions
El cliente no dejó un comentario.CASSANDRA SUZETT W. | First Impressions
Very Professional. Especially Mr. Davis. Always made customers feel important. Not sure about the GM though. Very unfriendly both in person and over the phone.Tracey ann g. | First Impressions
Great facility, and the staff was very helpful with my questions.NIELS C. | First Impressions
Sales Rep. was great.Loletha R. | First Impressions
Needs to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next dayCassandra S. | First Impressions
Great Management and team💯💯💯Frederick M. | First Impressions
El cliente no dejó un comentario.Grace Fellowship C. | First Impressions
El cliente no dejó un comentario.Christopher S. | First Impressions
El cliente no dejó un comentario.Mike F. | First Impressions
The person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.Yvonne P. | First Impressions
El cliente no dejó un comentario.xavier c. | First Impressions
El cliente no dejó un comentario.Arteaga C. | First Impressions
El cliente no dejó un comentario.corey g. | First Impressions
This location is best storage Because earlier load unload dock Elevator Carts and example size storage room thank you very much! AnsHoward S. | First Impressions
I was satisfiedTracy J. | First Impressions
Harold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.Patricia G. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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