I had the truck for 4hrs and 15mins and I was charged a 24hr rate. I think the price could have been better.
Brian L.Customer Reviews for U-Haul Moving & Storage of Conyers
Testimonials From Recent Customers
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JANICE J.Service was great,receiveing. the vehicle and returning the vehicle.
Leonard R.Just keep being professional
Cathy D.Great experience
Dameian C.Everything was top-notch,I will definitely be coming back.
Devaill M.I've had some good experiences this far, so allz well on my side. Praying all stays well in the future!!ðŸ™ðŸ'ˆ
paul R.Just keep doing what you're doing
Rudolph H.Excellent Customer service, from entering to leaving. I'll always appreciate this kind of service.
CLAYON H.I was well pleased. With the service check in. He was very nice and polite. I would choose this service again if ever needed again. And highly recommend to others. Keep up the good Work! 🥰
MARY S.Had troube with after hour check in it took half hour with uhaul.com/share app didnt work it would not share my location and i had tried for half hour to share location then to be on hold 15 mims to check in. And this has happened twice with a previous rental.
Marty H.I have no suggestions @this time! I was very satisfied with how all my issues encountered was addressed by UHAUL immediately.
Donna P.Truck was really raggedy and I had a hard time driving it with my furniture on the back. The transmission and gear shift caused my furniture to be damaged.
Sylvante C.The truck was clean however the passenger side seat belt does not work. The radio was doing its own thing as well. I also requested an appliance hand truck but you didn't have one We only had it for a couple of hours but I didn't really feel safe. The staff was very nice though.
KEISHA W.I reserved an appliance dolly on Monday for my Move on Saturday. When i got there, even though I reserved it, they didnt have the dolly for me. This made my move drastically harder and almost canceled. Luckly i had my own basic dolly that helped but still was not the best. If there once going to be one available it should not let me reserve it and i could went to a different uhaul that had what i needed
Akin D. | First ImpressionsThe address provided for drop off was wrong (there was no Uhaul branch there) had to talk to 3-4 people to get a drop off location after driving for about an hour trying to find the place using the adress provided by Uhaul and GPS, finally a coordinator fixed that and was able to drop off at Conyers; almost got charged 1.5 hours for not being able to find the address, the person receiving the equipment at Conyers worked with me to avoid the late fees after I explained what happened.
JASON F.You'll were perfect,no need to change nothing
Lynell C.Lights didn't work properly and suspension tie down chains were missing, I had to return equipment early because lights didn't work for me to use it at night
Lavado A.Continue the fast and professionalism that UHaul provides for their customers.
RAFEEAL T.First of all taken a picture of someone when you have their picture of ID make no sense. Then calling them before it's time to turn in the vehicle this was the uhaul I always use but not anymore.
Diane M.Your current system totally disregards the customer. Firstly my reservation was changed twice per my pickup location and I wa notified by TEXT with no explanation. It is a total disregard to have my pickup location changed and I am charged for mileage 25 miles outside of my original choice for pickup. Secondly your return system is faulty and not operating which prompted me to call and wait on hold for over an hour and instructed to call back on Monday. Totally unacceptable. If I wanted to work at UHaul I would have applied. Please consider your customers who allow to be in business.
Hassan U.LaShawna was extremely helpful. The original 10 ft truck I was supposed to pick up had some issues and she immediately put me in another and I was on my way. Much appreciated LaShawna.
MICHAEL M.Great job Great customer service.
NICHOLAS R.Great service over the ten years.
EDWINA P B. | Overall ExperienceWe hired movers through to help us. First, the moring of the job, they contacted to say they couldnt make it on time and needed to do another job first. We mentioned that this had been scheduled for awhile, we had a uhaul picked up, and we needed to beat the storm. They said for $100 to pay for their travel time they could show up. We had no choice. During the move my wife confirmed that the travel was included in what we already paid. I explained this the the mover. He did not care. He stood over me adking for the money. He even adked me to go to an ATM to get it right then. In fear, I gave it to him through Zelle. He later trxted to say he had to give it back. He still has not. Im ready to file complaints about "Big Ones" moving and the Uhaul location that put them in my home.
Brandy H.The moving crew was awesome!! They went above and beyond. Our Xbox could not be found for several hours and the movers just waited they did a very good job.
Michael C.Was not successful in receiving an adjustment for my rental.
Amanda h. | First ImpressionsI really don't know if it could be better
Ernest T.Awesone experience
Corey K.Friendly & efficient during this stressful time
CHERRIE M. | Overall ExperienceI'm not the wisest person to use my phone but I handle some things well. I couldn't figure out how to download the pictures of trailer to show proof that they're know damages to the trailer.
Jerry M.I did not move in I had to move my stuff from one storage space to another because water issues Blankets littered the lone two middle lockers on the 3rd floor..Staff found another space but offered not even a sorry for your inconvenience. Plus I was charged a pro rated price while I moved space to space
bruce d. | First ImpressionsService quick and front desk personell was super nice and the return team was great .
JEANNIE L.the truck has a mechanical problem - on two occasions when having to make a quick stop due to a vehicle in front of me that made an unexpected stop (I followed at least two car lengths apart and never went over 50 MPH) the throttle stuck and had to shift to neutral while standing on the brakes. Emotionally traumatic I thought I was going to rear-end someone. Then I get my receipt via email and I get charged for 2 days or rental instead of 1 day. I am afraid that someone is going to have an accident and will be charged with being at fault and it really is UHauls fault - it could not only hurt someone - it could bankrupt them and create a black mark on one of your customers' life and livelihood. Yet your staff says we are the biggest and the best and do everything right. BS
STEPHEN M.Truck needs servicing, barely any fuel was in truck upon pick up
Sharocka M.The manager at this office thought I should be reimbursed for that second rate piece of equipment.
GODFREY S.The lady that checked us out was extremely helpful, offering suggestions to make things easier and friendly.
TRACI M.I will use this location again, very good
Keith W.Customer service was A-1!!!
DEDRIC R.Driver seat belt would not latch but I was able to Fox it when I got the truck home. Driver side door ajar warning alarm and alert we're going off and door was shut all the way… likely bad connection at the sensor.
Matthew B.The pickup truck's windshield had a large crack
Michael G.No
JENNIFER J. | First ImpressionsBetter Guidance….it's not everyday people rent a truck and know the ins and out of procedures. Y'all took almost all work from employees and put it on an app and customer is responsible for opening and writing and pictures it's just a hassle to a customer who is in a hurry. Clean inside and out of trucks mine was not clean by far and even once dropped off it didn't get clean just looked at and put back at the available spot for the next customer.
Casey T.I had a problem with my bill. Associate was very rude and hung up in my face.
Mildred B.The cab of the truck was dirty and smelled like smoke. The people were very friendly and helpful. Overall a very good experience.
Matthew H.I didn't have any dollies
MELVIN T.Reservation was made 2 weeks prior to pick up day. Requested a dolly and two furniture movers for the move and wasn't informed until I went to pick up the truck that the location didn't have any furniture movers. They also informed me I would have access to a dolly but only if there was one in the truck which there wasn't. Instead of being told prior to my pickup the items were unavailable and able to make other arrangements I had to hurry to find somewhere to buy one and wasted rental time. Employees on location weren't overly personalble either. They didn't do anything wrong but definitely didn't seem eager to be there.
LEAH J.Good experience. Staff was courteous and professional.
EVELYN W.My handsome and I have rented from this location multiple times in the past. This last experience was different. I completed my reservation online no problem. However when I arrived the young lady was eating Chick fa la for breakfast. She assumed I was picking up a truck. If she had asked or I could have provided my reservation#. I gave her my license. She seemed unconcerned and bothered. The pick up hitch went fine however when we returned the trailer the young man was being accusatory. Implying that the trailer cargo was dirty. He took it to the bay area and begin to clean it mop etc. I advised that this is how it was picked up. We moved a queen size bedroom set without a mattress or box spring. That could not have caused the trailer to be dirty as he was stating. I told him next time I would take pictures myself before leaving. It's not what you say but how you say it that makes the difference.
Mashell G.I had a little problem hearing customer service person. She was talkkng through a mask and glass. Maybe some sound equipment would help , she was very helpful and through.
Richard T.Mi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.
FERNANDO J. | Overall ExperienceRoaches were in my unit.
Tanysheyia P. | Overall ExperienceAlthough I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.
Shameek R. | Overall ExperienceGeorge from the Conyers store is the best. Very professional and knowledgeable.
james b. | First ImpressionsWas not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.
PATRICIA S. | First ImpressionsExperience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be wider
Jeffery L. | First ImpressionsGreat facility, and the staff was very helpful with my questions.
NIELS C. | First ImpressionsSales Rep. was great.
Loletha R. | First ImpressionsNeeds to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next day
Cassandra S. | First ImpressionsGreat Management and team💯💯💯
Frederick M. | First ImpressionsThe person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.
Yvonne P. | First ImpressionsThis location is best storage Because earlier load unload dock Elevator Carts and example size storage room thank you very much! Ans
Howard S. | First ImpressionsI was satisfied
Tracy J. | First ImpressionsHarold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.
Patricia G. | First Impressions