Comentarios de los clientes para U-Haul Moving & Storage of Conyers

I did mobile return and got a picture of the drop box for the key but could not find one on building as shown in picture. Had to go inside for assistance wasting time due to a long line.

Staff should communicate better with when to put extra equipment inside trucks, like hand trucks and dolly's, I rented 2 time within a week each time we had to pull over to make sure the hand truck was on the truck we had to go back for it....

it all went well

My experience was amazing! The experience was so great, I will NEvER go to another location EVER. I was treated with excellent customer service. I felt important and all my needs were met. Best experience ever.

None

Staff was very uncooperative and difficult

The lady to whom we summited the truck said, when the amount of gasoline indicated is wrong, to take a photo of the the fuel indicator for proof of the amount.

The person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.

Phone check in needs to be more user friendly

Although the storage unit exceeded my expectations, I was more impressed with the staff. Anytime I spoke to any of the staff, they were all pleasant, welcoming, and helpful. Thank you so much for choosing a team so well put together.

Let customer know before hand the closes drop off point. To where they are going. Everyone is not computer smart. Thank you

N/a

The only issue I had was the 24x7 mobile pickup was not working. We could not get it to work no matter what I tried either via app or online. However, the U-Haul personal was able to check me out and save time for me having to call support. In addition, I liked how the drop process was too. It made it fast and easy to drop my u-haul. Thanks

Only issue was didn't know someone that could "verify " my identity had to answer their phone. It took several calls to 3 people. If I had known I would have had someone lined up. Don't know what the purpose of this is anyway.

Great service George is rated 1

this location was acceptable, but the day before my Uhaul experience was not so good. the location in Covington ga. there was no one there even though the van I paid for was sitting outside, also no one answered the phone.. very disappointing after having a confirmed below email Dear Kenneth Powell An update to your order has been made. We have a Cargo Van reserved for you and guaranteed Saturday, 1/2/2021 at 11:00 AM, returning Saturday, 1/2/2021 at 1:00 PM. We are located at 4589 HWY 20 SE, CONYERS,GA 30013 and our phone number is (770) 761-2767. If this does not work for you, please call us or reply at: http://uhaul.com/s/AEE5DBD92B Sincerely, ANCHOR TAX 4589 HWY 20 SE CONYERS,GA 30013 (770) 761-2767

Customer service. Online order processing. If you provide the option to complete ordering online as opposed to in store visit at the counter, honor that! I should not have to answer the same questions online and in store. I was so inconvenienced and under serviced. I could not believe I had to drive back home to get the card I added to my account which took more time because no other forms of payment were accepted meaning Apple Pay. I have bronchitis and work in a COVID heightened environment. I try to ensure I don't practice outside of work as much as possible. To add, passenger carriage was soaked and the very very old. There was heavy rain and the passenger door would not close properly and there were parts hanging from the door!

I pulled in and Carl greeted me with a smile and then gave me instructions on where to park the trailer. Great customer service!

Pay attention and screw the damn trailer hitch down. We left your Conyers Georgia location and our trailer popped off causing damage to our vehicle and almost causing us to lose control and crash. The attendant was not focused on work. You could tell he didn't want to be there or maybe that is how he is daily either way he put peoples life in danger.

I was not advised that there was a fee to drop off the truck overnight. The manager told me that she would call me back to let me know if she would be refunding the fee and I never received the call back. I would not recommend this location as you will be charged fees that are not disclosed and there is no follow-up by management to resolve issue with customers.

Wonderful experience and quality vehicles Well definitely recommend to all friends or family members

Someone stole my belongings and staff couldn’t help me with no footage.

The associate I originally dealt with was great helped me to quickly check in and out and be on my way. However, there were too many issues with price discrepancies and after turning down all coverage for the AV rented, I was still charged the next day for coverage I denied multiple times. These charges ended up being refunded, but there were issues with prices from the beginning of my rental to the end. I won't be back to this U-Haul location.

Staff was extremely courteous and kind. I was greeted upon entering the store, the rental and pickup was smooth and fast. The rental return was awesome and convenient.

The guy who checked me out was rude, on his phone the entire time. Didn't communicate at all with me and was short when he did.

Great location quick and easy! Excellent management team also.

Excellent experience . Keep up the good work

I think another elevator should be of service and stairs

The truck was hard to get to. They were parked so close together we had to close side mirrors to back up

better training of employees

Excellent customer service all the time.

Do not make someone pay more than they should. Thankfully the woman I talked to in customer service was excellent and resolved the over charge.

More knowledgeable working agents who can handle contracts. When gas levels far exceed pick up levels, you should offer some discount to the customer.

The associates walk around & fail to acknowledge you even with a simple hello. It took me nearly 25 mins to get the truck & drive off. One because the trucks were so tight & they had them lined up blocking the entrance. A few times the truck wouldn't start right away. I even called in to advise this however wasn't given any compensation. Upon returning I advised the employee who also had the same issue. His response "yeah we know its a POS"

The truck broke down the entire time we had it, prolonging our use of it for a couple more days. Worst experience ever.

Keep up the good work.

I'm very disappointed I paid over $500 for three units I only needed them for a day because I had a mishap in my closing so I had to move ASAP but I moved out of the storage on the very next day and was not refunded any of my money

I traveled from DE to GA and was given a small unit for a 15 ft truck so I was given two units but because they weren’t side by side they wanted me to pay for two. I’m just relocating I don’t have that kind of money right now. I called and was told by a supervisor it would be taken care of but nothing yet. Very aggravated!!

I was told that my rental would be $70 total well I was charged $105. I won't be back to deal with shady operators.

I was given a cargo van that once you turn it off the key would not come out. I was on a time schedule to complete some personal tasks. I had to go back to Uhaul because I couldn't get the key out of the Ignition. I reported this to Mason Hill with Uhaul. She said oh you have to pull the key tag. I asked her, “why didn't you say this when you give me this van?” She replied “Oh I couldn't remember which van it was at the time.” I was not offered another van. I was late for other errands because the key started not turning immediately when trying to start the van. This was not a good experience. I have rented from UHAUL in the past with no issues. The lack of resolve by customer service was very disappointing. I did not complete my personal errands which was the reason I rented the van. I have reservations about renting from UHAUL again not because of the problems with the vehicle, things happen, but the way this was handled or lack of resolve by the staff is concerning.

Once again the conyers location was amazing. From the people inside to the employees outside, they're professional and courteous.

Not a thing. You guys are ‘on point'!!

Immediately greeted and assisted by uhauk personnel. Very professional

Very nice place and people

More cashier

Just more customer service counter help but everything was fine

There was trash left in the uhaul

Tyler is a great young man and took care of everything for me. Outstanding service.

When I brought the truck back the work was right there to help with anything that I needed. I had a great experience with u-haul. I would use them again. Great job

only one person helping customers when I picked up vehicle, One more would have helped the line move faster.

I was quite impressed and pleased with the service provided by Darrien ! He is truly an asset to your company.

Nothing, everything was superb.

Absolutely a very good u-haul team. Very professional and thoughtful. I highly recommend!

The people there were incredibly helpful when I picked up the trailer they hooked it up and made sure I knew how to use the equipment... when I dropped it off they unhooked it and got me going really fast ... I can't say enough about the professionalism of these people ... I was an excellent experience...

In and out quickly on pickup and drop off.

Overall the service was very professional and thorough!

Customer service was exceptional -

Stop smoking marijuana on job and retrain staff

Cashier gave me the wrong key. Had to wait 2 hours for roadside assistance

None

Excellent customer service inside and outside store. Staff are great!

I gave this rating based on the fact that my items were tampered with and some things were stolen prior to me removing my items. In addition, the only lock that was on my unit was that of the staff (not my original lock) after being told that my lock will remain in place. Additionally, I have called the day that I was moving out of my unit and reported the incident...sent emails and still, “no response.” As an end result, I cannot recommend this facility to anyone. I have been a customer for over 17yrs and this is the first bad experience that I have had at this location.

A personal access code should give me 24-hour access to my unit. I’m told I can’t get a refund for the last 10 days of paid storage although I cancelled unit 3015 before October 20, 2020.

Everyone was very helpful and friendly. The facilities were clean, well lighted and easy to access. Thank you

We was towed that we can't go into the storage building at any time. We went to move on the 17th and at 10 when we got there what are access code was denied come to find out after 10 p.m. they close the doors and cut off the access code to where you can't get in. I don't understand why you have a access code and we couldn't get in. I think they need to clarify that the storage building closes at 10 p.m. and does not open till the next business day. Business is not handled that away when you have a storage building no matter where it's at and you got to access codes you should be allowed to get in at any hour it doesn't matter what time it is even if it's in a secured area and then lock doors as long as you got your access code then you should be able to get in. I had to finish oh my movie out of the building on the 18th of my fiance's birthday I don't think that's right that I had to give up my day plan for my fiance to come finish moving when we was there on the 17th and spoke to the lady in the office and she told us plain out that as long as you had your access code you're able to get in at any hours of the night.

This was the best experience ever. The staff was great and the manager Mr. Davis was wonderful! Facility is well organized and exceptionally clean.

Ants were all over my items. Perhaps from a neighboring unit, being that I had no food whatsoever in storage.

When I come in there I was checking in and the lady misunderstood and told me to back up to the loading dock and that was all we needed to do. My girlfriend ask me what was the pin # and she had to go back in there to see what was wrong because the lady thought i was just storagin more stuff in fact we had just gotten there to check on. Also my girlfriend had a lock and y'all made us pay for another one high dollar one that is stupid when we could have just gotten a cheap one to put on there and bring the other one back there after we off loaded the truck. I think that is so stupid and it's all about y'all getting more money out of people who already has spent a lot of money on moving. If you want to have more business you need to let people buy what they can afford if they already have a lock but just left it in the car because we had to unload the truck and bring it back to the house so we didn't bring the car. I also think we should be able to leave the truck at any place that that it's a UHaul place.

A little expensive for the size units

The keypad to get into sliding doors would not work after multiple attempts. Odd spill inside unit 1412. Junk left behind in lobby. Staff was very pleasant and professional.

Great customer service. The 2 men there were great. I can’t remember their names but one was light skin with curly hair and a black guy with Hope tattoo on his arm. They were wonderful. This one girl was doing my payment and she had me press the yellow button to enter for my pin but I was suppose to press the green button because I had to repurchase something and that’s what I did and it worked. She took my card and I putted the information into the screen I didn’t like that. But other then that the guys were wonderful.

Customer service needs to be More efficient it takes too long to process any kind of rental or paperwork

U-Haul was beyond helpful!!! The General Manager Darrell Douglas in Athens who initially made my reservation was absolutely great!! He accommodated everything I needed and I was very thankful. I would also like to thank Ms. Janice Blackwell for her superior customer service when I called the corporate call center for assistance. She went above and beyond assisting me and is a great example of how all companies should treat customers. She informed me on information I was eligible for regarding a storage unit that I was unaware of, and I am thankful for that as well. At the Conyers GA location, the General Manager Christina Casteel was super nice and friendly. She greatly assisted me with the confirmation of my storage unit and U-Haul truck needs prior to even arriving. Once there she was even more helpful in person with assisting me with a lock purchase and instructions of how to access my storage unit since it was my first time having one. Also I spoke with another customer service rep at the call center named Heather Hargrove who very politely dealt with me on the phone while I had to cancel a reservation for my car dolly. She made sure to take care of all of my needs and was very nice while doing so, and even asked if there was anything that I needed. Overall, I had a great experience with U-haul during my move and I feel that all of these named employees should be recognized for setting a true example of leadership at U-Haul. Their level of commitment to excellent customer service should be modeled by all. Me and my family cannot say thank you enough! I will definitely refer my friends and family for all of their hauling and storage needs. Thanks, Seth McCart Covington GA

Clean and well lit

No comment

Thanks

1. Except For the frequent smell of the facility, the positives are all reflected by the answers to the questions above. Negatives include the following: 2. It almost always takes too long to get anything done at the office because you were understaffed there. 3. I had problems with using the online access such is it not reflecting the payment I had made. 4. Due to the placement of your inventory of trucks and trailers it was frequently difficult to find parking for accessing our storage area.

This location is best storage Because earlier load unload dock Elevator Carts and example size storage room thank you very much! Ans

the bathroom was HORRIBLE! Parking at the dock is always a problem, it appears there are employees parking and blocking the dock. There is Always a U-haul truck parked there and blocking it also.

Other than the price continuing to increase, the facility served its purpose.

Uhaul smelled like cigarettes and there was a nail in the tire. Elevator was broken and I had to climb up and down two flights of stairs w/ heavy furniture. No compensation or help offered

Time management was good Customer service proceeded my expectations

I didn't have any issues with the storage facility.

Thanks U-Haul team I truly needed this made it very convenient for me looking forward to losing you all to the Future God willing whenever necessary...

none

I had a storage with this U-Haul for 10 years. I never had any problems with bugs or rodents. It was maintained well and staff was very accommodating and helpful!

Great service, friendly people.

I was satisfied

Great customer service

I felt very confident in my belongings being safe here. Harold provides the best customer service and was always nice and polite when I came in. If I ever need storage again this will be where I go to

Everyone was pleasant to work with!

If I ever need storage again, I will definitely choose Uhaul again. Excellent service. Thank you so much.

Great storage facility. Helpful staff! Loved working with you!

Nothing to add.

n/a

Best u haul facility I have ever used!!! Staff polite Friendly & helpful!!!

The staff is very pleasant and helpful. They worked with me and allowed me the time I needed to retrieve my items. The facility is clean and convenient. I would highly recommend.

Clean facility. Friendly, knowledgeable staff.

Good service.

I a little pricey for such a small 5x10 space. 24 hour access such automatically be grant with every access card for more customer convenience.

Still waiting for management to call me

Was disappointed to learn that there was water damage on my sofa.

Great service and staff

Would definitely use U-haul again

No comment

Very safe and secure

NA

Harold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.

I've had a 20 year relationship with Harold and the staff at the Conyers, U-Haul location. They have ALWAYS treated me with respect and professionalism. I would highly recommend this facility.

No comment

Hassle free experience

The facility was nice and so were the staff.

I Would recommend. you very highly Thank You

Cashier did not know how to talk to customers.Because if a customer don’t know act as if they are dumb or should know. Because there job is to make sure we understand

Everyone was professional and respectful and so kind!

Very helpful, and courteous.

Jermaine Small was great even pointed out that location pick up my Transport in Lithonia (see reservation) not only hooked up wrong but also did not secure... Safety important Highly disappointed

Very well kept

My only complaint was I attempted to move out a couple of times and there was not any flatbed carts available. I will be back no the less.

Everyone was very professional and helpful.

The atmosphere was great. I like all the cameras . And the extra carts to help assist .A lot more costly than I am use to, but you get what you pay for. Great place.

aa

Good trip nothing bad at all

I ended up not needing an U-haul, but the cancellation process was easy.

I ended up not needing an U-Haul, but the cancellation process was easy.

great

The guy who runs the place is argumentative. Not helpful @ all!! I moved out of my storage unit with uhaul & will no longer due business again. Staf helpful & friendly.The guy running the show is rude

very pleased

Harold and Lee and ALL staff are very attentive and easy to work with. Anytime an employee walked by me I was greeted with a smile and an offer to assist me with anything I needed. Clean Facility!

Harold the manager at the Conyers store was horrible. I've never been treated so poorly while spending my money and doing business. He tried to sell me insurance from his side business at the front

NONE

I have been a customer for 7 years and on auto pay. When my card was changed with a new card it was never placed back on autopsy and I got charged late fees for 2 months. Christine managment no help.

2nd time I’ve used the Conyers location. Always clean and secure. Staff is always helpful and great customer service!

I will be back

Was treated horribly by Christina!!! Haven't been so upset in along time she just seemed to be so inconsiderate!!! Won't use Conyers at dogwood again!!!!👎

4 years of having storage unit, I had a great experience with all of the staff I came in contact with. Everyone was always courtesy and helpful.

My experience with the UHAUL facility in Conyers was great.

Uhaul is helpful

Sunday hours can be a little earlier, i was trying to move out and couldnt get in until well after 9 because its not open til 9. and thats not the first thing that opens