Customer Reviews for U-Haul Moving & Storage of Conroe

6,853 comentarios

1305 I-45 S   Conroe, TX 77301

(936) 756-5489

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(936) 756-5489

1305 I-45 S
Conroe, TX 77301

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

KAY F. 
Rating:
1.0

I paid for a climate control space. When I visited the location to access my space, the temperature inside was 90°F. It was cooler outside (Oct 16 and 17, 2021) than inside the “climate control” building. This made moving extremely difficult for me, and I became ill.

Erin E M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Staff here are very nice and take care of you right away. Great location.

TRACY N. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

Raul D. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

IRMA P. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Both places were great, very efficient.

CHAD S. 
Rating:
4.0

Customer did not leave a comment.

DONAVAN H. 
Rating:
4.0

Everything was really good. Service people were all very helpful and made our experience a positive one. Equipment worked fine, Fast and easy return. Will rent here again in the future.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

CELAIDA D. 
Rating:
5.0

Customer did not leave a comment.

SAM G. 
Rating:
5.0

I am so happy and thankful for the kind service.

Jacqueline H. 
Rating:
5.0

Max was great, and very helpful and knowledgeable, able to answer any concerns I had. I am very happy with the installation that was done.

James F. 
Rating:
5.0

Customer did not leave a comment.

KEITH O. 
Rating:
5.0

Add the deposit cost on web site would be very helpful

FRANKIE B. 
Rating:
5.0

Customer did not leave a comment.

SHATECHA G. 
Rating:
5.0

Customer did not leave a comment.

PATTIE C. 
Rating:
5.0

per mile pricing is very high

DANA P. 
Rating:
5.0

Customer did not leave a comment.

Denver G. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
5.0

Need mechanic too look under truck on suspension. Told the attendant at return

TERRANCE O. 
Rating:
5.0

Everything good l

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Jennefer O.  |  First Impressions 
Rating:
5.0

Quick and friendly and very convenient hours

Josefina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Definitely recommend this place. The service was great from start to end. Really grateful 😊

JACQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Nothing needs to be improved! Great service!!

LAUREL D. 
Rating:
3.0

Truck was dirty in the cab as well as the cargo hold

TONY W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE B. 
Rating:
4.0

Customer did not leave a comment.

Quentin D. 
Rating:
5.0

Great service!

Colletta S. 
Rating:
4.0

Customer did not leave a comment.

RICK K. 
Rating:
5.0

Give these people a raise or a bonus!! Awesome experience these folks have it RIGHT. They are the best I have ever dealt with!!!

STEPHEN E. 
Rating:
5.0

Customer did not leave a comment.

Ginette A.  |  First Impressions 
Rating:
4.0

I had issues with the truck starting and could not get anyone on the phone was auto system. Need people answering, I could have been stranded!

ROBIN D. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

DENZEL G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL Z. 
Rating:
5.0

Customer did not leave a comment.

BLAIN C. 
Rating:
5.0

Such ease!!!

Rhonda M. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL J. 
Rating:
5.0

Customer did not leave a comment.

Jon P. 
Rating:
5.0

Excellent customer service. Fast efficient and friendly

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Jody D. 
Rating:
5.0

Helped change my order and got me the vehicle quickly after the mobile app was taking a ling time to load. Great customer service to meet the needed change.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS S. 
Rating:
5.0

Came right out when I showed up, very kind and helpful. I was on my way in no time.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

connie N. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
1.0

They over charged

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Great team and very helpful

ANDREW JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

Ayesha C. 
Rating:
4.0

Customer did not leave a comment.

WISTER L. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

The people are really nice, this was the 2nd time I have rented from them.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Customer did not leave a comment.

janet W. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

dont use the fucking app to make customer check out. I got charged to all this extras and i didn't even know the account was registerd to me

JACOB H. 
Rating:
5.0

I've rented here a number of times and always had a great experience.

George S. 
Rating:
5.0

Upon return, the staff greats you and is ready to help bring you in to you final destination with open arms and a smile. My second time dropping a truck off here and I felt comfortable about getting everything closed, checked in and done.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Nothing at all everything was AWESOME

Cherry H. 
Rating:
4.0

Customer did not leave a comment.

dina B. 
Rating:
5.0

I like the later turn in hours.

Jonathan R. 
Rating:
4.0

have the goods arrive on ti,me, opurs wAS A WEEK LATE,

patrick U. 
Rating:
4.0

I brought back the U-Haul same day but they never got it checked in correctly and I got charged an extra day. Casey was awesome and is taking care of that issue but that was a little frustrating but I would definitely use their services again!

TORI H. 
Rating:
4.0

Customer did not leave a comment.

JULIO I. 
Rating:
4.0

They were kind at first but they could have explained the file credit to me as well. I turned my equipment in a day early. I would have gone and gotten 1/8 of a tank of gas instead of charging me $41 for 1/8 of a tank!

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Thank you!!

Ella Y.  |  Overall Experience 
Rating:
5.0

Hanna was very helpful and professional.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

DEVIN T. 
Rating:
5.0

staff was very friendly and cooperative. highly satisfied

GINETTE A. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

ALICE D. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

I don't remember her name it could be Linda/Ms sassy? but the manager working the counter there was super friendly and was very helpful the day after when I realized the truck I rented was to small and had to keep it for an additional day

JOSE P. 
Rating:
1.0

Customer did not leave a comment.

HUNTER C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Young gentleman who checked truck back in was very nice and professional.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

ALFRED M. 
Rating:
5.0

Driver's side mirror was damaged and it is really important for safety keep on good condition

Marlon F. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Location is great, employees were helpful but the fact uhaul will commit a storage unit without an availability unit when we're moving 15plus hours away is not good. Thanks to them for doing the best they could.

Erin B. 
Rating:
5.0

The staff was friendly and amazing!

CRYSTAL D. 
Rating:
5.0

Excellent Service

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  Overall Experience 
Rating:
5.0

The assistant manager CaseyI was SO helpful! She went above and beyond to help me and to find me a unit by the door. Moving is not fun. And my circumstances are not ideal, but she really lessened the load for me. I was very pleased with the entire process.

Sheridan S.  |  First Impressions 
Rating:
1.0

I was notified on my receipt when I rented a truck from Uhaul that I would have a 10x10 storage unit free of charge upon my arrival in my new location. I arrived at the Conroe location and asked for the free storage unit. The manager gave me an attitude and with her tell (eyes looking up and to the right - usually means person is lying) told me "No, that is only if we have available units to give you". I had just arrived from 224 miles of hauling a trailer and had no patience to deal with her, so I just rented a smaller one to unload into.

Donald C.  |  Overall Experience 
Rating:
2.0

There are no signs letting us know which units are inside and which are outside. My email said I would have a lock inside my unit and there wasn't one available. I have to wait until the next day for the place to open to get a lock.

OzzhaNetta L.  |  Online Move In 
Rating:
3.0

Kacey was excellent and very accommodating. The problem was that the storage unit that I was rented was full of someone else’s stuff! It was too late at night to be able to unload our truck and turn it in. We had work the next morning making it very inconvenient. I called the 24 hour customer service line, and they were very helpful. They gave me another day on the truck and said they would add a free day onto my storage. It was still very frustrating because we had to get the truck unloaded and have the job completed before going to work on Monday and because of the situation we had to work all day and then go back and unload a truck. This could’ve been avoided had they checked the storage unit to make sure it was empty and clean before renting it.

Kimberly K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cailynn S.  |  Overall Experience 
Rating:
1.0

My problem is with reservations sending me to a facility that was not going to work for storing or things. Really inconvenient aspect of the move and cost me time and effort that we didn't have. The people at the Conroe location were very helpful at resolving what was going to be even more problems because of the reservation team.

ROBERT N.  |  First Impressions 
Rating:
3.0

After returning probably the worst moving truck I or any of the staff had ever seen(there is a claim in to retire the truck as it is UNSAFE to drive and my autistic son had several panic attacks from the passenger side door) I was told the first month of renting a unit was free with a U-Haul truck rental and yet there was two $76 holds placed on my credit card with no warning or explanation. However, the clerk was very polite if not forthcoming.

HELEN B.  |  First Impressions 
Rating:
5.0

Only issue I had was the uhaul facility I first went to didn’t change my drop off place, but once I got to where I was going they easily fixed it for me

cailynn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyler L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA V.  |  Overall Experience 
Rating:
4.0

Although I loved the staff, and the service was excellent over the years — I feel this place is a bit dated and the units need to be torn down and redone — but they served me well over the years and I’m grateful- thank you to everyone

ANGELA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnee R.  |  First Impressions 
Rating:
5.0

Great facility. Clean storage units and helpful staff- very quick and efficient. Thanks!

eRIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnee R.  |  First Impressions 
Rating:
5.0

Thanks again

Shannon M.  |  Overall Experience 
Rating:
5.0

None at this time.

Pam J.  |  First Impressions 
Rating:
5.0

They have helped us with our move from CO to TX above and beyond what we expected. Thank you so much.

polly s.  |  First Impressions 
Rating:
5.0

Andrea & Kasey were amazing!! So happy I chose this location, 10/10 would recommend. Thank you again

amanda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eRIN S.  |  First Impressions 
Rating:
5.0

There are always “hiccups” when moving, but the staff and especially the manager, Andrea, we’re extremely helpful throughout my entire move. I relocated from Ft.Worth to Conroe and stored my belongings for about three months. I hope never to move again, but if I do, I won’t hesitate to use this facility again.

Sherry F.  |  Overall Experience 
Rating:
5.0

The staff was very accommodating and helpful with renting a unit! There were some issues in communication between the online reservation and the location, but they were able to fix it all there and get us in to the unit.

Sarah R.  |  First Impressions 
Rating:
5.0

Professional, Friendly and even though they are extremely busy all the time they are fast and always take the time for me every time I need any help. I’ve rented trucks, trailers and storage from the Conroe location for a while now and I have zero complaints. Andrea and her staff are where it’s at. If you’re in the market for anything they have this is where you need to go people. You will not be disappointed.

JASON MICHAEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

The moving I have ever had

MELVIN LEROY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dinah C.  |  First Impressions 
Rating:
1.0

Worst company ever

Christopher M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry B.  |  First Impressions 
Rating:
4.0

We were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.

JOHN V.  |  First Impressions 
Rating:
1.0

Our stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they were

michelle f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley S.  |  First Impressions 
Rating:
5.0

Excellent service.

WILLIAM G.  |  First Impressions 
Rating:
5.0

Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you again

Mark N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamerie J.  |  Overall Experience 
Rating:
5.0

The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.

JASON MICHAEL P.  |  First Impressions 
Rating:
5.0

Staff is professional and courteous

Mike C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHY.. M.  |  Overall Experience 
Rating:
1.0

I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.

Mike S.  |  Overall Experience 
Rating:
5.0

The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. Miller

Dale M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Great Staff & GM!

Jason N.  |  First Impressions 
Rating:
5.0

Jose was very helpful and understanding. The manager ( a very nice lady and I’m sorry I can’t remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your company

Mark N.  |  Overall Experience 
Rating:
5.0

The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.

Flood Safe U.  |  Overall Experience 
Rating:
5.0

Only problem is getting in the gate where the storage is is a little tight.....

Nelson J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly F.  |  First Impressions 
Rating:
3.0

Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn’t keep me waiting longer than necessary to complete rental.

Stefanie L.  |  First Impressions 
Rating:
5.0

UHaul is excellent! I’m impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! Thank you!

Michael H.  |  First Impressions 
Rating:
2.0

Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. Etc

Pamela S.  |  First Impressions 
Rating:
4.0

Staff was efficient and knowledgeable. Fast and easy process

Jerry S.  |  First Impressions 
Rating:
5.0

Thanks for your help.

richard e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEISHA S.  |  First Impressions 
Rating:
5.0

Carrie is always helpful.

Babacar F.  |  First Impressions 
Rating:
4.0

The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.

brandy f.  |  First Impressions 
Rating:
5.0

Staff was very friendly and professional. Move-in was easy.

MICHAEL F.  |  First Impressions 
Rating:
5.0

Excellent Staff.

Donnan F.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba