El cliente no dejó un comentario.Thomas R.
Customer Reviews for U-Haul Moving & Storage of Conroe
Conroe, TX 77301
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHAEL M.
dont use the fucking app to make customer check out. I got charged to all this extras and i didn't even know the account was registerd to meJACOB H.
I've rented here a number of times and always had a great experience.George S.
Upon return, the staff greats you and is ready to help bring you in to you final destination with open arms and a smile. My second time dropping a truck off here and I felt comfortable about getting everything closed, checked in and done.Justin P.
El cliente no dejó un comentario.Paul G.
Nothing at all everything was AWESOMECherry H.
El cliente no dejó un comentario.dina B.
I like the later turn in hours.Jonathan R.
have the goods arrive on ti,me, opurs wAS A WEEK LATE,patrick U.
I brought back the U-Haul same day but they never got it checked in correctly and I got charged an extra day. Casey was awesome and is taking care of that issue but that was a little frustrating but I would definitely use their services again!TORI H.
El cliente no dejó un comentario.JULIO I.
They were kind at first but they could have explained the file credit to me as well. I turned my equipment in a day early. I would have gone and gotten 1/8 of a tank of gas instead of charging me $41 for 1/8 of a tank!Alex M.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.WILLIAM L.
Thank you!!Ella Y. | Overall Experience
Hanna was very helpful and professional.GARY G.
El cliente no dejó un comentario.DEVIN T.
staff was very friendly and cooperative. highly satisfiedGINETTE A.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.ALICE D.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Daniel B.
I don't remember her name it could be Linda/Ms sassy? but the manager working the counter there was super friendly and was very helpful the day after when I realized the truck I rented was to small and had to keep it for an additional dayJOSE P.
El cliente no dejó un comentario.HUNTER C.
El cliente no dejó un comentario.CHARLES A.
El cliente no dejó un comentario.William P.
Young gentleman who checked truck back in was very nice and professional.Donald S.
El cliente no dejó un comentario.STEVE C.
El cliente no dejó un comentario.ALFRED M.
Driver's side mirror was damaged and it is really important for safety keep on good conditionMarlon F.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Chris B. | First Impressions
El cliente no dejó un comentario.TIMOTHY J.
Location is great, employees were helpful but the fact uhaul will commit a storage unit without an availability unit when we're moving 15plus hours away is not good. Thanks to them for doing the best they could.Erin B.
The staff was friendly and amazing!CRYSTAL D.
Excellent ServicePHILLIP M.
El cliente no dejó un comentario.BRENDA T.
All the staff were exceptional. They really made my move easier and took very very very good care of me even through all the closing problems. I will only use and recommend U-Haul because of the staff at this location. Thank you very muchGANTLEY W.
I walk into the U-Haul store to pick up my trailer the people at the counter were very friendly and helpful even the guys out in the field loading up the trailer and unconnecting the trailer everybody was very kind I would definitely use them againNAZARIO P.
Very fast and efficient close-out.Felix O.
El cliente no dejó un comentario.ROBERT G.
Excelent service!!!JULIO G.
Never received my final receipt for my rentalDIANE L.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.ARMANDO S.
Ensure equipment and trucks are available to fit online orderJAMES H.
Yall are great!!!SCOTT T.
Very friendly and helpful. Thanks for being there when I need a rental truck.KATHRYN M.
El cliente no dejó un comentario.BENJAMIN H.
Steven, the U-Haul employee who assisted me in returning the rental trailer, was also very helpful, knowledgeable and friendly.MARK Z.
El cliente no dejó un comentario.Joan W.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.Lisa T. | Overall Experience
dont park the self pick up trucks next to the huge concrete pillars, this was my first time driving a big truck in general and that really didnt help.Kelsie M.
deliver the supplies when ordered online and if not given at the time of delivery credit the correct amount back to the customer.ALICIA R.
Well I think that customer service should be more customer oriented than they are because there was a problem with my vehicle I made a effort to try to get them to fix it yes they sent somebody but they were acting like I was the one that was an idiot.MARLEE A.
Pleasant customer service agents. Gave great directions to store, and very personalized service. I would recommend this center.Andrea N.
U-Haul has greatly improved the rental process, as well as the check-in by going "electronic".PAUL C.
El cliente no dejó un comentario.Kelley K.
Very organized and efficient with helpful staff.GARY A.
El cliente no dejó un comentario.LINDA S.
Had a gas smell in the trailerKATHY B.
The assistant manager CaseyI was SO helpful! She went above and beyond to help me and to find me a unit by the door. Moving is not fun. And my circumstances are not ideal, but she really lessened the load for me. I was very pleased with the entire process.Sheridan S. | First Impressions
El cliente no dejó un comentario.BRITTANY RAE B.
Friendly & courteous representatives. Fast service, easy to get in and out of this location.Charlie L.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.TARAB A.
El cliente no dejó un comentario.KEDRICK BERNARD B.
El cliente no dejó un comentario.TYNESHIA W.
Great front desk customer service !BERNARDO D.
El cliente no dejó un comentario.Dennis R.
El cliente no dejó un comentario.Millie G.
El cliente no dejó un comentario.LEE B.
Review the cockpit before the customer leaves. I left not thinking I didn't know about the lights, windshield wipers, emergency brake, etc. Although, it wasn't hard to figure out.CYNTHIA B.
This place was on the ball! Service was excellent!!!GLENDA C.
I had a major issue trying to download the video regarding what to do to check in your vehicle after hours. While trying to pull up the video, my brother walked around and found out where to put the keys before I got to finish the video. So he dropped of the keys before I got to the part in the video wanting me to take pictures of the milage and verify how full the tank is ect. So I didn't get to finish the return. So I had better not get charged a $20 convenience free simply for UHaul doing their job to begin with. Now, other than that small mishap.... this UHall location is GREAT!!Kathleen J.
ATTITUDE OF staff POOR.EARL S.
El cliente no dejó un comentario.JERRY C.
El cliente no dejó un comentario.JOHN R.
I could not have had a better experience - Andrea and Chris were friendly and efficient. Great employees!Michael M.
Location staff went above and beyond to resolve a problem during the pickup process.NICHOLAS C.
I was notified on my receipt when I rented a truck from Uhaul that I would have a 10x10 storage unit free of charge upon my arrival in my new location. I arrived at the Conroe location and asked for the free storage unit. The manager gave me an attitude and with her tell (eyes looking up and to the right - usually means person is lying) told me "No, that is only if we have available units to give you". I had just arrived from 224 miles of hauling a trailer and had no patience to deal with her, so I just rented a smaller one to unload into.Donald C. | Overall Experience
El cliente no dejó un comentario.Robert M.
The staff was knowledgeable & helpful. They did all they could to make the rental experience stress free.Donald S.
Love the customer serviceANDREA VALENTINE C.
Everyone at the Conroe U-Haul location is always a pleasure to work with.Brian C.
There are no signs letting us know which units are inside and which are outside. My email said I would have a lock inside my unit and there wasn't one available. I have to wait until the next day for the place to open to get a lock.OzzhaNetta L. | Online Move In
El cliente no dejó un comentario.VIOLA G.
Kacey was excellent and very accommodating. The problem was that the storage unit that I was rented was full of someone else's stuff! It was too late at night to be able to unload our truck and turn it in. We had work the next morning making it very inconvenient. I called the 24 hour customer service line, and they were very helpful. They gave me another day on the truck and said they would add a free day onto my storage. It was still very frustrating because we had to get the truck unloaded and have the job completed before going to work on Monday and because of the situation we had to work all day and then go back and unload a truck. This could've been avoided had they checked the storage unit to make sure it was empty and clean before renting it.Kimberly K. | First Impressions
El cliente no dejó un comentario.DEAN B.
El cliente no dejó un comentario.JENNIFER M.
El cliente no dejó un comentario.William L.
The gas was not correct but I did not recognize it when I got in. I should have looked more closely when I first got it the vehicle.Monique H.
El cliente no dejó un comentario.German M.
Make sure and have ink for your printer. I prefer to have a paper contract when using a U-Haul.Steven S.
El cliente no dejó un comentario.LORI C.
El cliente no dejó un comentario.JON R.
El cliente no dejó un comentario.LESLIE M.
Nice friendly service.WILLIS O.
Totally extremely friendly, awesome people.MARK M.
Automated system is excellent. Don't change anything.JIM C.
El cliente no dejó un comentario.Bramwell S.
Been using U-Haul Moving & Storage of Conroe 1305 I-45 for 30 years . Service and equipment has always be goodRobert P.
Andrea and her team are amazingSHAUN W.
El cliente no dejó un comentario.cailynn S. | Overall Experience
My problem is with reservations sending me to a facility that was not going to work for storing or things. Really inconvenient aspect of the move and cost me time and effort that we didn't have. The people at the Conroe location were very helpful at resolving what was going to be even more problems because of the reservation team.ROBERT N. | First Impressions
After returning probably the worst moving truck I or any of the staff had ever seen(there is a claim in to retire the truck as it is UNSAFE to drive and my autistic son had several panic attacks from the passenger side door) I was told the first month of renting a unit was free with a U-Haul truck rental and yet there was two $76 holds placed on my credit card with no warning or explanation. However, the clerk was very polite if not forthcoming.HELEN B. | First Impressions
Only issue I had was the uhaul facility I first went to didn’t change my drop off place, but once I got to where I was going they easily fixed it for mecailynn S. | First Impressions
El cliente no dejó un comentario.Ashley S. | Overall Experience
El cliente no dejó un comentario.Tyler L. | Overall Experience
El cliente no dejó un comentario.VERONICA V. | Overall Experience
Although I loved the staff, and the service was excellent over the years — I feel this place is a bit dated and the units need to be torn down and redone — but they served me well over the years and I’m grateful- thank you to everyoneANGELA M. | Overall Experience
El cliente no dejó un comentario.Shawnee R. | First Impressions
Great facility. Clean storage units and helpful staff- very quick and efficient. ¡Gracias!eRIN S. | Overall Experience
El cliente no dejó un comentario.Shawnee R. | First Impressions
Thanks againShannon M. | Overall Experience
None at this time.Pam J. | First Impressions
They have helped us with our move from CO to TX above and beyond what we expected. Thank you so much.polly s. | First Impressions
Andrea & Kasey were amazing!! So happy I chose this location, 10/10 would recommend. Thank you againamanda m. | First Impressions
El cliente no dejó un comentario.eRIN S. | First Impressions
There are always "hiccups" when moving, but the staff and especially the manager, Andrea, we're extremely helpful throughout my entire move. I relocated from Ft.Worth to Conroe and stored my belongings for about three months. I hope never to move again, but if I do, I won't hesitate to use this facility again.Sherry F. | Overall Experience
The staff was very accommodating and helpful with renting a unit! There were some issues in communication between the online reservation and the location, but they were able to fix it all there and get us in to the unit.Sarah R. | First Impressions
Professional, Friendly and even though they are extremely busy all the time they are fast and always take the time for me every time I need any help. I've rented trucks, trailers and storage from the Conroe location for a while now and I have zero complaints. Andrea and her staff are where it's at. If you're in the market for anything they have this is where you need to go people. You will not be disappointed.JASON MICHAEL P. | Overall Experience
El cliente no dejó un comentario.Lisa T. | First Impressions
El cliente no dejó un comentario.Scott H. | First Impressions
The moving I have ever hadMELVIN LEROY S. | First Impressions
El cliente no dejó un comentario.Dinah C. | First Impressions
Worst company everChristopher M. | Online Move In
El cliente no dejó un comentario.Terry B. | First Impressions
We were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.JOHN V. | First Impressions
Our stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they weremichelle f. | Overall Experience
El cliente no dejó un comentario.Shirley S. | First Impressions
Excellent service.WILLIAM G. | First Impressions
Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you againMark N. | Overall Experience
El cliente no dejó un comentario.Tamerie J. | Overall Experience
The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.JASON MICHAEL P. | First Impressions
Staff is professional and courteousMike C. | First Impressions
El cliente no dejó un comentario.DOROTHY.. M. | Overall Experience
I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.Mike S. | Overall Experience
The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. MillerDale M. | First Impressions
El cliente no dejó un comentario.Jennifer M. | Overall Experience
Great Staff & GM!Jason N. | First Impressions
Jose was very helpful and understanding. The manager ( a very nice lady and I'm sorry I can't remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your companyMark N. | Overall Experience
The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.Flood Safe U. | Overall Experience
Only problem is getting in the gate where the storage is is a little tight.....Nelson J. | Overall Experience
El cliente no dejó un comentario.Kelly F. | First Impressions
Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn't keep me waiting longer than necessary to complete rental.Stefanie L. | First Impressions
UHaul is excellent! I'm impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! ¡Gracias!Michael H. | First Impressions
Andrea is excellent! I'd like to take her out :) Her team is amazing as well.Jeremy J. | Overall Experience
Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. EtcPamela S. | First Impressions
Even though I wouldn't keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.Brooke K. | Overall Experience
Staff was efficient and knowledgeable. Fast and easy processJerry S. | First Impressions
Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!CARTER B. | Overall Experience
El cliente no dejó un comentario.Jim P. | Overall Experience
The staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.Diane C. | Overall Experience
El cliente no dejó un comentario.George S. | Overall Experience
El cliente no dejó un comentario.VICTORIA S. | Overall Experience
Gracias johnny p. | Overall Experience
Great and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Highly recommend.Jessica L. | Overall Experience
El cliente no dejó un comentario.RICARDO P. | Overall Experience
U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included $5,000 in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.CARL A. | Overall Experience
El cliente no dejó un comentario.George S. | First Impressions
The staff went above and beyond my expectations would definitely use and highly recommendJoseph S. | Overall Experience
My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.Eric G. | Overall Experience
This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y'all from the bottom of my heart for all the kindness and hard long hours y'all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla SiskCharla S. | Overall Experience
The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.Michael S. | Overall Experience
Will continue business with u-haulGodfrey Z. | First Impressions
El cliente no dejó un comentario.steve g. | Overall Experience
See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?Jeremy E. | Overall Experience
Thanks for your help.richard e. | First Impressions
This team is amazing!KIMBERLY M. | First Impressions
El cliente no dejó un comentario.KEISHA S. | First Impressions
Your employee Chris was very helpful and knowledgeable. Gracias johnny p. | First Impressions
Carrie is always helpful.Babacar F. | First Impressions
Thank you for providing such awesome service!!Brittany M. | First Impressions
The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.brandy f. | First Impressions
Staff was very friendly and professional. Move-in was easy.MICHAEL F. | First Impressions
Excellent Staff.Donnan F. | First Impressions
BAD SERVICEJOshua W. | First Impressions
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