Customer Reviews for U-Haul Moving & Storage of Conroe

Rating:

5.0

Right when I pulled in a guy directed me where to back in the trailer. Very nice individual who I could tell was a hard worker.

Rating:

3.0

Tire had low pressurd

Rating:

5.0

Everything went well, no problems and a courteous staff

Rating:

1.0

Will never rent from this location again Did not get what was reserved and they expect you to take what they have could have saved 70 miles in expense on milage renting from huntsville This conroe location SUCKED ASS

Rating:

5.0

Best customer service.

Rating:

5.0

Every thing is good

Rating:

5.0

Quick drop off, staff came out and met me in a matter of minutes.

Rating:

5.0

Nothing to improve upon. Great service!!

Rating:

5.0

Quick pick up and drop off.

Rating:

5.0

Easy drop off with the different types of rentals organized well.

Rating:

4.0

Have not received an email of my receipt yet.

Rating:

5.0

Always a very good experience. I have used them many times-

Rating:

5.0

The staff are very accomodating. I'm a first time user and they are all very patient woth me especially the one who give me a quick tour on how to use and navigate the truck. Good job for everyone

Rating:

5.0

Everything was A-ok

Rating:

1.0

Dropped off the trailer and the worker told me they would scan the trailer in that I was good to go. Well never seen an email so I decided to check the next day as I dropped off later in the day before a holiday. Well worker never checked the trailer in and I had to drive back to the facility on Thanksgiving to do it myself. Ended up being charged an extra day because the worker at this location didn't do as they said they would. So no I do not recommend this location and lesson learned check in myself on the app to make sure it's done right and that I don't get charged extra fees for worker incompetence.

Rating:

2.0

The van we picked up had not been cleaned out and was extremely dirty and the oil change light was on. It had obviously not been checked out at all at this location or otherwise it would have at least been clean. The pre photos they had loaded in the app showed no damage but there were dents and scrapes all over the van, which we had to document before we even left the facility because we didn't want to be charged for them. This facility is extremely unprofessional, the staff and the manager talk about other customers in front of other people, and has inappropriate conversations. Obviously, Uhaul does not give customer service training on what is appropriate in a business. This plus, the above mentioned condition of the rental van, we will most definitely not use them or Uhaul again. There are alternatives out there.

Rating:

5.0

don't forget to send a confirmation

Rating:

5.0

The staff was very helpful. They went out of their way to help me get the truck I needed. They were friendly and professional. I recommend this location!

Rating:

5.0

The young lady who assisted me with my reservation was phenomenal and is a tremendous asset to this location

Rating:

5.0

It's our top location!!!

Rating:

5.0

Easy in and out

Rating:

5.0

The experience surprised me. I didn't have to even go back into the building to return the truck although I did but now I know just how easy it is.

Rating:

5.0

Everything was great continue doing what you are doing

Rating:

5.0

Wonderful customer service!!!

Rating:

5.0

Excellent customer service. I was super impressed with the help we received hooking up and unhooking the trailer.

Rating:

5.0

The process was very simple

Rating:

5.0

Great Customer Service.

Rating:

3.0

Just have the trailers cleaned out, other than that, it was a good experience

Rating:

5.0

awsome

Rating:

2.0

The truck share 24/7 gives explicit instructions on how to return a truck. That wasn't possible at this location as there was no room to maneuver a vehicle into a parking spot without going through the equipment check-in line

Rating:

4.0

It would have been excellent if prices where lower and main gate access was easier for trucks above 20 feet.

Rating:

5.0

Very quick and easy. everyone was very attentive and helpful.

Rating:

5.0

The truck was clean, but the Sun visor was falling down on the drivers side for the intire rental. And the front end was in need of repairs. Because of the front end I feel I ought to be reimbursed part of the money I paid for the rental..... George G Harski

Rating:

5.0

Great locaction and service.

Rating:

3.0

Charges were rather excessive ($150?) for a one day (5-hour) rental?

Rating:

4.0

Accessing our pod was easy thanks to the staff at this Conroe TX location.

Rating:

1.0

Make sure the employees do there job as far as setting up for mobile pick up and cleaning and inspecting truck before renting out again

Rating:

5.0

the only location i come to

Rating:

5.0

Address with GPS did not match store location - had to call store and get automated information on location.

Rating:

5.0

Nothing. Pulled in and greeted immediately by yard personnel. He unhooked rental unit and I was on my way.

Rating:

5.0

Way to expensive.

Rating:

4.0

The Smart Check-in was terrible this time, but I love this location overall.

Rating:

5.0

The guys outside receiving the unit was friendly and courteous same as the lady at the register will recommend this location also

Rating:

5.0

The folks at the Conroe store were very pleasant and helpful!!

Rating:

5.0

No improvements possible at this location.

Rating:

5.0

Thank you for making this whole thing so easy! MUCH, MUCH better than other U-Haul locations!

Rating:

3.0

In the beginning my experience was great but last these few months were not. Several times I went to the storage and the gate was always open. If they can contact us about late rent, they can contact us about a broken gate. How is it secure if anybody can access it. I asked the front office why it open and the girl said it's only been a few weeks and sometimes they leave the gate open during business hours. It shouldn't be open at all that defeats the purpose of secure.

Rating:

5.0

Assuring enough equipment for truck such as dollies. Employees need to listen to customers. Fees were added that were declined and could not be taken off. Employees need to better communicate how to obtain rental materials such as furniture pads. I requested them, paid for them but was not informed that I needed to pick them up myself instead of them being placed in the truck. As a consequence, when I arrived at my moving location I had no furniture pads available. I was told I could come back to the store 20 miles away and get them. 20 miles = $20+ more dollars. Uhaul is a great service. but customer service/communication is the foundation of a company.

Rating:

5.0

I had nothing but total satisfaction!!!

Rating:

1.0

Trailer was rented without brake fluid. Almost killed me and my family on the highway. Couldn't stop.

Rating:

5.0

Everyone was helpful and efficient

Rating:

1.0

When I picked up truck as I'm going down the road the left outside mirror was flapping in the wind… so I could no longer depend on that mirror. No sun visor on drivers side, sun that day was brutal… was not reminded to fill gas tank and was charged 4.00 per gallon = 20.00 charge. The lock was left on the back door which took us 30 minutes to get it off… inconvenience we were loading in the dark!!!!! This is completely unacceptable. A refund is due…….😡

Rating:

5.0

Continue with the pleasant attitude

Rating:

5.0

KC and Sierra and Trinity was very good, very helpful, just wish the truck had more fuel than 1/4 cuz it will slow us down to our destination especially where a crunch in time returning the truck. This time the truck was dirty, usually there clean.

Rating:

5.0

Due to mess up from other location the mileage was wrong and they didn't charge me for the mileage or inconvenience. I will go to this location again due to their customer service!

Rating:

3.0

The yard employee wasn't real talkative and didn't show me anything about the trailer I rented. I am mechanically inclined and knew how to do if I needed to unhook the trailer.

Rating:

4.0

Only issue was the debris that was on my stuff.

Rating:

4.0

Email receipts quicker. I haven't received mine as of now.

Rating:

5.0

This store is great. They always have a large selection of trucks and trailers available. The staff is top notch

Rating:

5.0

Everyone was wonderful and totally helpful !

Rating:

5.0

Staff was great ! Very friendly and knowledgeable. I would definitely shop here again.

Rating:

5.0

Just one item to comment, please have a light inside the storage unit itself. It would make it so much better experience, thanks.

Rating:

5.0

I was very impressed with the employee that worked that day, I will tell all of my family and friends about the great service that I received.

Rating:

1.0

My code did not work and I will be charged extra now

Rating:

5.0

Awesome experience , I will definitely use UHAUL again and off course I will highly recommend to people I know , my family and friends Maraming Salamat po sa inyo !

Rating:

5.0

Perhaps a larger parking area?

Rating:

4.0

Expensive but otherwise great.

Rating:

5.0

Staff and management are very knowledgeable and professional.

Rating:

4.0

The cost is very high

Rating:

5.0

Thanks you taking care of me

Rating:

2.0

1)-Storage was rain leaking roof, 2)-smells very humidity . 3)- I check out very 2 weeks before expiration and $0.0 credit to me not fear 4)- I rented because is any other option this little town.,(Conroe Texas) also the trucks for rental not maintaining, mirrors broken, wipers blade gone, the steering wheel sticky and dirty , bed truck dirty and ( I have pictures if need it) ect . Sinceraly : Jose.

Rating:

5.0

She was brilliant

Rating:

4.0

N/A

Rating:

5.0

Staff is amazing 😁

Rating:

5.0

Excellent customer service

Rating:

5.0

Very nice folk

Rating:

5.0

Excellent service Zack. 👍🏾

Rating:

5.0

Thanks for all your hard work

Rating:

5.0

Love the staff! 😘♥️

Rating:

3.0

Gate accessories excellent going in coming out is terrible I waited 15 minutes one day for someone to notice that I need to get out and I was told to call in the office when you want to get out but I didn't have my cell phone that day you can't get out without someone letting you out it needs to be someone monitoring a camera to push a button to let you out or it needs to be pushed button for the customer to let themselves out

Rating:

3.0

I went to close out my storage unit with u haul and they still charged me for the next month

Rating:

5.0

Miss Kasey runs a tight ship and took excellent care of us!

Rating:

5.0

1. I wish they would offer more discounts 2. When UHaul asks a consumer to haul another persons load, they should comp the UHaul. The UHaul load team says that’s not an option. UHaul should make it an option. I would have taken a load from Rochester to Atlanta, everyone wins in that deal

Rating:

2.0

The lady was rude when I walked in I didn’t get greeted like everyone else I was thought to be another customers wife , when returning the U-haul truck she got upset for me asking where to put the key to return it at an kept saying she told me the direction when I rented the U-haul well my apologies I was moving all day for hours an when I walked for direction on returning it she wouldn’t stop talking about how she already told me an how she wrote it down an if you have ever moved before you know your Brain goes foggy . So I didn’t have a good experiance an I will not recommend this place to another customer at this time

Rating:

5.0

Absolutely wonderful staff and property

Rating:

5.0

I love the Manger there she is Awesome and so is her team. Thank You, MS. HICKS

Rating:

3.0

Price way to high for 10x10 storage with isn't climate controlled

Rating:

3.0

Staff was very polite. There was a issue with locker 116 and 112. I believe they both need to be repaired. Thank you for your service.

Rating:

5.0

The bathroom didn't have any hand soap. There was not enough staff to handle the flow of business. One person was answering all phone calls and live customers..

Rating:

5.0

Great location and staff

Rating:

5.0

Staff was amazing and very accommodating to what I was needing for my move ! Would definitely recommend Conroe Uhaul and storage for all your moving and storage needs

Rating:

5.0

I would like to thank the office staff..

Rating:

5.0

Staff was always friendly and helpful.

Rating:

5.0

All the staff at CONROE UHAUL were very professional, and pleasant ! Very knowledgeable to my storage needs!! Thank you, KASEY and Robert

Rating:

1.0

They’ll prorate you going into storage, however not when you’re moving out. Seems to me that’s theft. Now they can “double rent” a unit and make twice as much. Units are supposedly 10x10. I moved my items into a Public Storage 10x10 I had excess room after combining the Uhaul storage with another 7.5x5 storage. Dissatisfied is an understatement.

Rating:

5.0

The agent that moved me in was awesome. She went above and beyond. There should be more like her. I cannot recall her name but she's blonde hair with braces.

Rating:

5.0

U-HUAL is been my best place to go for moving or store..

Rating:

5.0

Overall a great experience if future storage is needed I will definitely be using uhaul.

Rating:

2.0

I was charged for a fun month but moved out a few days in and they kept my money

Rating:

5.0

Only issues I experienced, was everytime I pulled into uhaul, always had to "maneuver" around parking lot, just to get to gate....never a permanent "direction" to gate, without being blocked by something. That was frustrating. Everything else was good. Thank-you, & Blessings

Rating:

4.0

The air conditioning tubes in the climate controlled area needs to be changed. There is what appears to be mold on it in some areas of the tube.

Rating:

3.0

Storage room were not lit so it was hard finding things we were looking for. Had to carry a flashlight into the room.

Rating:

5.0

Your staff was amazing, this was by far my best experience with a uhaul facility. I was so impressed by everyone's friendliness as this has not been my experience at other uhaul locations. The lights weren't working on the 400 side when we were finishing unloading.

Rating:

5.0

Very nice people who knew what they were doing. The operation is well run.

Rating:

5.0

The staff is absolutely wonderful and professional to work with!

Rating: