Comentarios de los clientes para U-Haul Moving & Storage of Conroe

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Conroe

Clasificación general:

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RICARDO P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVE M.
Clasificación:

Dont know how to improve Just keep being friendly & efficient. Thats what i count on.

CARL A. | Overall Experience |
Clasificación:

U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included $5,000 in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.

Andrea H.
Clasificación:

Everyone at this location is AMAZING!!

Bruce H.
Clasificación:

The girl with the green hair was extremely rude and said wow you suck at backing up

ramona S.
Clasificación:

Everyone was very helpful and nice. Would rent again from them

RONALD B.
Clasificación:

The store manager was GREAT!!!! Albert that checked me out was awesome!!! Max that was there.....well.....she was there. 😆 Clint helped me out too!!! This location is the best ever 13 1/2 sold ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ ⭐️ 💫

CHERILYNN C.
Clasificación:

The I 45 Location in Conroe, TX is PERFECT. I have done business at that location since 2013, when I moved to Conroe. Honestly EVERY person there is just wonderful, respectful, courteous & professional. Thank you for being so awesome at that location.... that your customers know that they will be given the BEST SERVICE EVER!!

RONALD F.
Clasificación:

El cliente no dejó un comentario.

BRANDON S.
Clasificación:

I would only recommend this location for availability ONLY!! Truck was not cleaned, smelled horribly of fresh cigarettes, and you could visibly see the truck was not cleaned and NOT SANITIZED at all!!!

Arley W.
Clasificación:

Truck cab was dirty, windshield was very dirty, USB ports did not work.

George S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MATTHEW A.
Clasificación:

El cliente no dejó un comentario.

jerry J.
Clasificación:

El cliente no dejó un comentario.

RICHARD H.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Michael L.
Clasificación:

Very quick trailer drop off service.

ANGELA K.
Clasificación:

El cliente no dejó un comentario.

CARL P.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

Maybe just a bit more customer parking. Overall a great experience though.

Lonnie P.
Clasificación:

El cliente no dejó un comentario.

Alton L.
Clasificación:

El cliente no dejó un comentario.

MARILYN CARLSON W.
Clasificación:

El cliente no dejó un comentario.

Juan G.
Clasificación:

El cliente no dejó un comentario.

ALBERT JR A.
Clasificación:

El cliente no dejó un comentario.

RUFUS JR C.
Clasificación:

The Attendant girl “ Brooke “ was very helpful and couteous. Uhaul should have a Brooke in every location. It made my visit pleasant. Every other petson at this location is always very helpful.

Joseph S. | Overall Experience |
Clasificación:

The staff went above and beyond my expectations would definitely use and highly recommend

CHARLES THOMAS V.
Clasificación:

El cliente no dejó un comentario.

JOHN L.
Clasificación:

El cliente no dejó un comentario.

Brad B.
Clasificación:

El cliente no dejó un comentario.

Scott R.
Clasificación:

El cliente no dejó un comentario.

ROGER W.
Clasificación:

El cliente no dejó un comentario.

TOMMY H.
Clasificación:

Great friendly service. Great support.

EDWARD M.
Clasificación:

SMOOTH TRANSACTION. GREAT SERVICE

Eric G. | Overall Experience |
Clasificación:

My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.

richard H.
Clasificación:

Friendly and professional staff.

TODD STUART T.
Clasificación:

El cliente no dejó un comentario.

CARL B.
Clasificación:

Would recommend as they have always had the equipment I needed, but would recommend them to not get in a rush. Staff availability is always an issue as there is generally a wait period due to this constraint.

CRYSTA V.
Clasificación:

El cliente no dejó un comentario.

JEFFREY I.
Clasificación:

Uhaul trailer 5x8 enclosed was very noisy my whole 17hr drive. Don't think I should of been charged so much for such poor experience. I'd be happy with a discount.

GILLES NORMAND J A.
Clasificación:

El cliente no dejó un comentario.

William R.
Clasificación:

Always friendly and helpful

William D.
Clasificación:

El cliente no dejó un comentario.

rey R.
Clasificación:

El cliente no dejó un comentario.

Courtney P.
Clasificación:

El cliente no dejó un comentario.

Eric G.
Clasificación:

El cliente no dejó un comentario.

JANELL B.
Clasificación:

Explain these hidden fees .... I was charged for bringing my Uhaul back early! Not Happy Right Now

EVA MARIA L.
Clasificación:

El cliente no dejó un comentario.

JOHNNY L.
Clasificación:

El cliente no dejó un comentario.

ASHLEY S.
Clasificación:

There is nothing that could have made this experience better. The staff at the Conroe location are friendly professional and I never want to rent anywhere else. Thank you!!

Charla S. | Overall Experience |
Clasificación:

This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y’all from the bottom of my heart for all the kindness and hard long hours y’all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla Sisk

NELINDA B.
Clasificación:

The staff at this location were beyond friendly and helpful. They answered all my questions and concerns. Great customer service. My personal experience with the car dolly was very scary. I was flagged down by a truck driver because the straps that secure the wheel came undone. This could have caused an accident or worse. This part I wouldn't recommend to a friend.

Michael S. | Overall Experience |
Clasificación:

The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.

Sandra A.
Clasificación:

It is the second time I rent from this location due to convenience system was down, short staffed frustrated employees, and customers, took forever. attendant outside super unfriendly, probably overworked!!! never got a receipt.

letitia M.
Clasificación:

The service was excellent!

SHAMANTH S.
Clasificación:

El cliente no dejó un comentario.

alfredo A.
Clasificación:

El cliente no dejó un comentario.

CANDY H.
Clasificación:

El cliente no dejó un comentario.

Reynaldo C.
Clasificación:

El cliente no dejó un comentario.

Keith H.
Clasificación:

El cliente no dejó un comentario.

Debbie S.
Clasificación:

El cliente no dejó un comentario.

Steven V.
Clasificación:

El cliente no dejó un comentario.

Warren D.
Clasificación:

El cliente no dejó un comentario.

dennis G.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA H.
Clasificación:

My order was lost three times; moved to the wrong location for pick up and drop off. Was suppose to haul back a trailer for a $50 discount; then expected to pick it up at and drop it off a a different location using my mileage, gas and time. Ridiculous. I will report UHaul on every possible site possible. ALSO, the side mirrors were glued in place and were unable to adjust or use.....NOT SAFE!!!

Scott H.
Clasificación:

No comments, service was great .Thank you

ROY FELTON P.
Clasificación:

excellent service, thank you

FAYE H.
Clasificación:

Rude person called me about trailers having to be there at 12:30. Then they wanted to do their own cleaning of trailers while we waited. Not the best drop off center. Poor

jan M.
Clasificación:

I have no complaints with my experience. I want to mention Christopher Brown, the young man who rented me the van and also checked me in when I returned it. Christopher was very helpful.

LOUIS R.
Clasificación:

not a single complaint , everyone was ready to answer my questions from the charge to strapping down my car on the auto transport

Larry B.
Clasificación:

El cliente no dejó un comentario.

Godfrey Z. | First Impressions |
Clasificación:

Will continue business with u-haul

Kenneth F.
Clasificación:

El cliente no dejó un comentario.

MARIE S.
Clasificación:

El cliente no dejó un comentario.

JOHN GERARD R.
Clasificación:

El cliente no dejó un comentario.

JEROME T.
Clasificación:

Quick service, easy check-in and -out

Lawrence S.
Clasificación:

El cliente no dejó un comentario.

RICHARD M.
Clasificación:

On your one-way trips, if rig is returned early, should be refunded for unused days.

Jannine M.
Clasificación:

Trucks need to be upgraded. They are old and slow.

Anna A.
Clasificación:

El cliente no dejó un comentario.

BOBBY P.
Clasificación:

El cliente no dejó un comentario.

WILSON Z.
Clasificación:

El cliente no dejó un comentario.

Thomas T.
Clasificación:

El cliente no dejó un comentario.

Herbert O.
Clasificación:

El cliente no dejó un comentario.

STEPHEN W.
Clasificación:

El cliente no dejó un comentario.

Angela W.
Clasificación:

Really nice efficient staff.

DANNY A.
Clasificación:

El cliente no dejó un comentario.

Morna M.
Clasificación:

El cliente no dejó un comentario.

KENNETH G.
Clasificación:

Carrie handle my recent visit perfect

David W.
Clasificación:

The staff and customer service was excellent

Rick J.
Clasificación:

El cliente no dejó un comentario.

JOSEPH T.
Clasificación:

Lower mileage rate. Make pickups available at more locations. I had to travel 22 miles to pick and return at 69 cents a mile without counting the 18 miles it rented it for.

JOSHUA V.
Clasificación:

I have had great experiences with UHaul at this location. The staff are friendly and helpful and always looking to get me the best deal. This time, I returned the equipment after hours and was having trouble with the online check in. The staff member who was there was able to help me and get me checked in. Great service and much appreciated. I would have no problem recommending this location.

akintunde A.
Clasificación:

Cut down waiting time after online booking

Kenny H.
Clasificación:

Great employees at Conroe location

JEFFREY P.
Clasificación:

El cliente no dejó un comentario.

Savva F.
Clasificación:

Excellent service .. always have what is needed.

Timothy D.
Clasificación:

Had to wait a long time, though I was on time for my scheduled pickup. All the staff was working hard. Needed more staff.

LISA M.
Clasificación:

El cliente no dejó un comentario.

Jesus S.
Clasificación:

El cliente no dejó un comentario.

LEE L.
Clasificación:

Keep doing what your doing.

David A.
Clasificación:

Reservations are less than desired. I booked a truck several weeks in advance and took it upon myself to confirm the rental again 2 days before my move. Good thing I did because the truck I ordered was not available at the promised location. I wasn't given any advance notice. I had to go to the Conroe location to get the truck that I needed. They were great and took good care of my needs. Nothing but compliments for that location. Customer service for UHAUL was a good experience. They did a good job at the last minute to find me in the truck that I needed. FIX YOUR RESERVATION SYSTEM!

johnny P.
Clasificación:

Everything ok with the way you are 😊

BRENT K.
Clasificación:

Thank you for the amazing customer service!

MICHAEL N.
Clasificación:

Cody confirmed that on my 2-day rental , if I returned the truck on or before 3:45pm th next day (Saturday) I would receive prorated credit +\-$45. . We did return truck the next day prior to 3/45pm and receiving location said no credit on one-way !? Someone is not correct and I will be calling to followup! Thank you

William F.
Clasificación:

El cliente no dejó un comentario.

Johanna V.
Clasificación:

There was 1 guy to assist people in the store area. Wasn't knowledgeable at all. I had to go find someone outside to take my return trailer. One guy didn't want to help me, then I asked a young lady that helped me without a problem. I'm filling out these reviews because I'd like better service. I prepare for at least an hour every time even when I do all the work ahead of time online. If there was an alternative to you, I'd take it

Jacqueline M.
Clasificación:

El cliente no dejó un comentario.

steve g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jeremy E. | Overall Experience |
Clasificación:

See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?

richard e. | First Impressions |
Clasificación:

Thanks for your help.

KIMBERLY M. | First Impressions |
Clasificación:

This team is amazing!

KEISHA S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Emily G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

johnny p. | First Impressions |
Clasificación:

Your employee Chris was very helpful and knowledgeable. Thanks 👍

veronica v. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tiffany C. | Overall Experience |
Clasificación:

I was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.

Allen S. | Overall Experience |
Clasificación:

Overall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Thank you.

claudia p. | First Impressions |
Clasificación:

No complaints everyone works fast and hard I was very please with the customer service!

jacquelyn H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Babacar F. | First Impressions |
Clasificación:

Carrie is always helpful.

STARLA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jessica L. | Overall Experience |
Clasificación:

Carrie as well as rest of the staff are wonderful. Thank you!

JERALD P. | First Impressions |
Clasificación:

The young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.

Dolly C. | Overall Experience |
Clasificación:

Andrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!

Reyna S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Russell G. | Overall Experience |
Clasificación:

The only thing that was a pain were the trucks blocking the entrance gate to get in at morning times

Jessica L. | Overall Experience |
Clasificación:

Absolutely wonderful people. They have been so very helpful.

Lucia M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Pamela W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jacob S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LINDA T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lea W. | First Impressions |
Clasificación:

The Manager was more than willing to help . She made my experience nice.

Elisabeth H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dennis P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brittany M. | First Impressions |
Clasificación:

Thank you for providing such awesome service!!

brandy f. | First Impressions |
Clasificación:

The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.

Gail C. | Overall Experience |
Clasificación:

Thank you

Elisabeth H. | First Impressions |
Clasificación:

This is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.

Gail C. | Overall Experience |
Clasificación:

Thank you

Gail C. | First Impressions |
Clasificación:

Great

Maria J. | First Impressions |
Clasificación:

Awesome service! Very helpful staff!

Robert W. | First Impressions |
Clasificación:

Sandra was very friendly and very helpful!!!

MICHAEL F. | First Impressions |
Clasificación:

Staff was very friendly and professional. Move-in was easy.

Jennifer L. | First Impressions |
Clasificación:

Everyone was so friendly and that made the move in go so smoothly

Jose P. | First Impressions |
Clasificación:

The young lady that helped us when we got to Conroe was a bit rude. Snappy

Nichole M. | Overall Experience |
Clasificación:

Great place every time I go.

John J. | First Impressions |
Clasificación:

Very clean, very efficient customer service and very friendly!

michael c. | First Impressions |
Clasificación:

The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.

BRANDY H. | Overall Experience |
Clasificación:

Great service and facility!

Jeff J. | First Impressions |
Clasificación:

Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 😊

Kirsten W. | Overall Experience |
Clasificación:

All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.

David R. | Overall Experience |
Clasificación:

Jaci was extremely helpful.

Donnan F. | First Impressions |
Clasificación:

Excellent Staff.

jamee f. | Overall Experience |
Clasificación:

Always a helpful team, stays busy but assertive.

REBECCA A. | First Impressions |
Clasificación:

Very helpful!

Cynthia C. | Overall Experience |
Clasificación:

The only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.

Constance M. | First Impressions |
Clasificación:

Staff was very helpful. Everyone encountered was friendly

chasten J. | Overall Experience |
Clasificación:

They’re very understanding and generous!

Stephen M. | Overall Experience |
Clasificación:

I got a 12x35 to put all my stuff and my boat for 10 cheaper

Anne A. | Overall Experience |
Clasificación:

I used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.

Angela M. | First Impressions |
Clasificación:

Every Uhaul servicing center should implement the customer service excellence in place st this center.

Paul K. | Overall Experience |
Clasificación:

Of the better UHaul facilities I have worked with across the country.

mildred b. | Overall Experience |
Clasificación:

They did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.

yakov b. | First Impressions |
Clasificación:

My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my $3400 welder is gone.

JOshua W. | First Impressions |
Clasificación:

BAD SERVICE

David M. | Overall Experience |
Clasificación:

Very helpful and friendly staff 100% better than the one in New Oxford Pa.

James W. | Overall Experience |
Clasificación:

Thank you!

Jeffrey S. | Overall Experience |
Clasificación:

The facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.

william r. | Overall Experience |
Clasificación:

Andrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.

Mike M. | Overall Experience |
Clasificación:

They were the best. So friendly and strive to make sure that you are taken care of and happy.

Aleta E. | First Impressions |
Clasificación:

I am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.

Sonia C. | First Impressions |
Clasificación:

Excelente service

janice m. | Overall Experience |
Clasificación:

I highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!i

ROB M. | First Impressions |
Clasificación:

Great experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I’ve had at any U-Haul ever!

John N. | First Impressions |
Clasificación:

The staff was very accommodating, thank you

barbara l. | Overall Experience |
Clasificación:

We

Kendell T. | Overall Experience |
Clasificación:

I would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.

Gladys B. | Reservation |
Clasificación:

Excellent service!!

Tabitha S. | Overall Experience |
Clasificación:

This place is a total nightmare to deal with! Do yourself a favor and dont even try!

Julia C. | Overall Experience |
Clasificación:

The only place to rent

GWENDALYN D. | Overall Experience |
Clasificación:

Garrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involved

Pierre C. | Overall Experience |
Clasificación:

David is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.

Walter L. | Reservation |
Clasificación:

Great service, Friendly, and Helpful

Rus B. | Overall Experience |
Clasificación:

I appreciated all the help I received in storing my property on your lot and the convenience of the program

brandon w. | Overall Experience |
Clasificación:

Nice clean storage and friendly/helpful staff

Pete C. | Reservation |
Clasificación:

The manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.

Kristina A. | Overall Experience |
Clasificación:

Carrie was the best!!

Denise R. | Reservation |
Clasificación:

Took great care of me

TAMMY B. | Overall Experience |
Clasificación:

Always was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!

Sam A. | Reservation |
Clasificación:

Accommodating staff

steven d. | Overall Experience |
Clasificación:

I was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassed

STEVE M. | Overall Experience |
Clasificación:

Staff was very helpful and friendly.

Patti A. | Overall Experience |
Clasificación:

Having used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!

Judy H. | Overall Experience |
Clasificación:

The front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.

john r. | Overall Experience |
Clasificación:

Uhaul employees did a great job on both ends of my move. I would definitely use Uhaul again should the need arise.

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