Comentarios del cliente para U-Haul Moving & Storage of Conroe

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Conroe

Grado total:

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Michael A. en

Grado:

Every time I have rented from this location the staff were exceedingly friendly and very helpful. I would highly recommend this location to anyone.

johnny S. en

Grado:

El cliente no dejó un comentario.

Allie W. en

Grado:

El cliente no dejó un comentario.

Donnie J. en

Grado:

El cliente no dejó un comentario.

Karleen M. en

Grado:

El cliente no dejó un comentario.

Derrik W. en

Grado:

Short handed today but they were excellent.

Patrick O. en

Grado:

very easy to rent at this location..

Sheila W. en

Grado:

We are always pleased with u haul.

william B. en

Grado:

truck was well as for maintance but where you drive was dirty and hte windshield was so bad we had to clean it

anita R. en

Grado:

Our experience exceeded our expectations from start to finish! We changed the reservation date four times and they were helpful and pleasant every time. The delivery of the boxes was spot on on time as was the pick up. Everything arrived in pristine order! The moving company in Conroe was absolutely outstanding! They went out of their way to deliver our boxes early - the day before Thanksgiving. They were punctual, friendly and careful. I can’t say enough good things about our experience with this move! I highly recommend UBox moving!

David M. en

Grado:

This location seemed to overwhelmed while serving more than one customer at a time.

Andrea C. en

Grado:

I have used y’all many times. It’s always great

William W. en

Grado:

El cliente no dejó un comentario.

Seh F. en

Grado:

Service was excellent

Kathy G. en

Grado:

El cliente no dejó un comentario.

Donald F. en

Grado:

El cliente no dejó un comentario.

Bartosz R. en

Grado:

Availability of equipment, seems like this location always have equipment available online but not physically. It is very frustrating when you can't get what you want. Manager get upset when she have to issue 50$ for not having equipment on lot. Then she made rule I can't rent that day any equipment and convinced other workers to her idea. Nevertheless I did book the same equipment 2 hours later and still couldn't make it. Lady at the desk on my request to show me "rule of not renting equipment after accepting 50$ " call manager Deborah H. and put her on speaker. After unpleasant conversation I got that feeling like it is my fault, sort of in whole situation. U did call customer service and they sort it out for me. Please make sure all employees and Managers are familiar with following policy(sort of training required) Your reservation is guaranteed or we will give you $50* Should U-Haul, through its fault, fail to contact customer the day prior and be unable to meet preferred time, place or size, then the $50 Reservation Guarantee will be paid and U-Haul will still attempt to fill the reservation. *U-Haul agrees to call reserved customer the day prior to pickup to finalize time, place and equipment size. If this varies from customer's reservation preference and an acceptable alternative is not agreeable, U-Haul will make a $50 Reservation Guarantee payment, the reservation will be terminated and the matter closed.

Danny L. en

Grado:

El cliente no dejó un comentario.

Gregg H. en

Grado:

El cliente no dejó un comentario.

Mary H. en

Grado:

very rude lady that worked there would not answer questions that I asked more or less pushed us to pay the extra $14.00 for insurance I would not go back to this location if she was here had very good experience with the first lady I had to deal with the first truck I rented. I payed more for a 15ft. truck than I did for a 20 ft. truck which is very confusing to me. don't think and hope I never have to rent from you again. will do business with someone else..

Robert W. en

Grado:

Sandra was very friendly and very helpful!!!

Sharon S. en

Grado:

El cliente no dejó un comentario.

Adam S. en

Grado:

The cashier could not remove the standard insurance, took 30 minutes to change my reservation trying to make the amount cheaper only to find out it was more than the initial quote, then another 15 minutes to change it back. At which time she charged my card before realizing that she had the wrong drop off location. She proceeded to take another 15 minutes trying to figure out if how to refund my card, then another 15 minutes to create the reservation again. Only to give me a quote that was more than quoted online because she could not understand that I did not want the standard insurance. She asked to see my ID 3 times, and was constantly forgetting what I was even there to rent. In the end I spent 2 hours in the store and left without even renting the equipment.

Martha D. en

Grado:

El cliente no dejó un comentario.

Theophilus E. en

Grado:

The youngest Male worker gave me a wrong information and didn't go further to explain, I had to figure out myself. Waited outside from 0648 to 0900. He had told me they open by 7a.. Terrible experience for me.

Jacob H. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

El cliente no dejó un comentario.

LOUANNA G. en

Grado:

very quick check in.. very friendly lady who got me checked in, and out of there..

Cesar A. en

Grado:

Great experience!

keith W. en

Grado:

El cliente no dejó un comentario.

Pat O. en

Grado:

the people at Conroe U-Haul where great easy to rent .very friendly and great to do business with... the place I drop truck was great also … Great job U-Haul Pat OBrien

Gary T. en

Grado:

El cliente no dejó un comentario.

Marilyn W. en

Grado:

Thanks to the efficient and pleasant staff! They upgraded me immediately when I got there and decided I needed a larger vehicle. The process was easy, and staff was super helpful and pleasant. Everything was explained fully and I had no questions. I definitely will use this Uhaul again in a few weeks when the next round of hauling stuff happens.

Wanalee G. en

Grado:

I booked to pick up the one by my house, Uhaul make me pickup somewhere else that 5 miles away , round trip is 10miles that I have to pay extra for the mileage..

TIM A. en

Grado:

The problem was not this location, I had called another location as instructed prior to drop off, a Chevron Station posing as a Uhaul. The person hardly spoke English but claimed that he could accept my return. I went to the location and was made to wait until he served four other customers that arrived after me. He wanted me to unhitch the trailer on a slope... i explained I could not and would not because of a back injury. He could not unhitch the trailer after an hour. I left for the location contained in this survey. I missed my grandson last game of the season. Very upsetting

MICHAEL F. en

Grado:

Staff was very friendly and professional. Move-in was easy.

Jennifer L. en

Grado:

Everyone was so friendly and that made the move in go so smoothly

Jose P. en

Grado:

The young lady that helped us when we got to Conroe was a bit rude. Snappy

Nichole M. en

Grado:

Great place every time I go.

John J. en

Grado:

Very clean, very efficient customer service and very friendly!

michael c. en

Grado:

The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.

BRANDY H. en

Grado:

Great service and facility!

Jeff J. en

Grado:

Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 😊

Kirsten W. en

Grado:

All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.

David R. en

Grado:

Jaci was extremely helpful.

Donnan F. en

Grado:

Excellent Staff.

jamee f. en

Grado:

Always a helpful team, stays busy but assertive.

REBECCA A. en

Grado:

Very helpful!

Cynthia C. en

Grado:

The only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.

Constance M. en

Grado:

Staff was very helpful. Everyone encountered was friendly

chasten J. en

Grado:

They’re very understanding and generous!

Stephen M. en

Grado:

I got a 12x35 to put all my stuff and my boat for 10 cheaper

Anne A. en

Grado:

I used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.

Angela M. en

Grado:

Every Uhaul servicing center should implement the customer service excellence in place st this center.

Paul K. en

Grado:

Of the better UHaul facilities I have worked with across the country.

mildred b. en

Grado:

They did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.

yakov b. en

Grado:

My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my $3400 welder is gone.

JOshua W. en

Grado:

BAD SERVICE

David M. en

Grado:

Very helpful and friendly staff 100% better than the one in New Oxford Pa.

James W. en

Grado:

Thank you!

Jeffrey S. en

Grado:

The facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.

william r. en

Grado:

Andrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.

Mike M. en

Grado:

They were the best. So friendly and strive to make sure that you are taken care of and happy.

Aleta E. en

Grado:

I am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.

Sonia C. en

Grado:

Excelente service

janice m. en

Grado:

I highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!i

ROB M. en

Grado:

Great experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I’ve had at any U-Haul ever!

John N. en

Grado:

The staff was very accommodating, thank you

barbara l. en

Grado:

We

Kendell T. en

Grado:

I would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.

Gladys B. en

Grado:

Excellent service!!

Tabitha S. en

Grado:

This place is a total nightmare to deal with! Do yourself a favor and dont even try!

Julia C. en

Grado:

The only place to rent

GWENDALYN D. en

Grado:

Garrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involved

Pierre C. en

Grado:

David is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.

Walter L. en

Grado:

Great service, Friendly, and Helpful

Rus B. en

Grado:

I appreciated all the help I received in storing my property on your lot and the convenience of the program

brandon w. en

Grado:

Nice clean storage and friendly/helpful staff

Pete C. en

Grado:

The manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.

Kristina A. en

Grado:

Carrie was the best!!

Denise R. en

Grado:

Took great care of me

TAMMY B. en

Grado:

Always was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!

Sam A. en

Grado:

Accommodating staff

steven d. en

Grado:

I was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassed

STEVE M. en

Grado:

Staff was very helpful and friendly.

Patti A. en

Grado:

Having used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!

Judy H. en

Grado:

The front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.

john r. en

Grado:

Uhaul employees did a great job on both ends of my move. I would definitely use Uhaul again should the need arise.