El cliente no dejó un comentario.JOSEPH H.
Customer Reviews for U-Haul Moving & Storage of Collierville
Collierville, TN 38017
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Johnathan B.
I had a issue with the billing that I need to get resolved as I was charged for the second day that I did not use.Matt M.
You need a review category for "the process"... I reserved a trailer to move from Oxford to Atlanta and was told that Holly Springs was the location closest to our need (45 minutes away) and we could pick up there. Saturday I show up to pick up my reserved trailer in the specified location (Holly Springs) and was informed "sorry, no trailer here." After making calls and sitting on hold, I find out we'd been switched to a new location in Tennessee - 45 minutes farther away. I've now spent 1/2 a day trying to track down a trailer I had reservations on... Phone attendant tells me my reservation is a reservation, but not really a reservation it just puts you in the system - even though I'd given someone initially my credit card to hold the trailer - and simply, sorry that's how it works. Evidently an email had been sent advising me of the pickup location change - but we were travelling to the location to move from and emails weren't checked at this time. IF SOMEONE IS SCHEDULED TO PICK UP FROM A LOCATION AND THAT GETS CHANGED, CALL THEM, TEXT THEM, GET ACKNOWLEDGEMENT THAT THEYVE RECIEVED THE MESSAGE. Or better yet, get product to the location you'd guaranteed it. Failure to receive the message cost time, gas and frustration from me, when it should have been Uhaul trying to deliver on the product they'd promised..Allen D.
El cliente no dejó un comentario.Ramon H.
I accidentally dropped trailer off ten minutes away and people at uhal on phone made it a big deal. So I went back and move it to this location.WILLIAM G.
Ramp was busted, but not these guys fault. They were super speedy, professional, and nice people. Will rent with them again.Matthew V.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Lee H.
My original invoice was for $133 and credit card shows a charge for $139. Upon returning the truck the receipt adjusted to $113 as I drove less than originally thought. Hopefully my credit card will be reimbursed accordingly.patrcia B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.MELISSA I.
El cliente no dejó un comentario.Greg M.
Upon picking up my uhaul equipment brake lights were out, tires low among other things. I've been trying to speak to someone within your organization to tell of the near accident I almost had because of your company's negligence. If you could send me an email of your corporate office so I may report this situation.Reginald B.
Service was great. The manager was very helpful. The truck I had reserved was not available. I was given an upgrade at no additional cost which meant I could continue on with my move as planned.Patricia S.
El cliente no dejó un comentario.RICHARD H. | Overall Experience
El cliente no dejó un comentario.Tim T.
The lady working the counter was very hard working and professional but way over worked. The site was very understaffed. The trailer lights were not working properly as connected, only two of the three safety chains were connected, I heard the emergency break chain dragging and connected it. The trailer also had a tire that was losing air and I had to air it up daily. Luckily I always carry my own emergency compressor.KARL E.
El cliente no dejó un comentario.Douglas B.
El cliente no dejó un comentario.Charles H.
Great option to rent the pick up. Extraordinario servicio al clienteCarolyn K.
I was given the worst vehicle possible. When it started raining, the roof leaked causing it to leak all over me, the seat and dash. I have video proof if the powers that be with uhaul want to see it. This was the worst experience with uhaul by far.John B.
El cliente no dejó un comentario.Vanessa O.
I setup an appointment to get wire harness to get installed on my car to pull trailer. I called three times after initial appointment. I never got a return call and had to borrow a car to pull trailer to Florida.TIMOTHY M.
El cliente no dejó un comentario.JASON L.
El cliente no dejó un comentario.John M.
very nice facility, clean, very secure, easy to access.MISTY B. | Overall Experience
El cliente no dejó un comentario.Victor J.
El cliente no dejó un comentario.Earl P.
The customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!Jimmy S. | First Impressions
El cliente no dejó un comentario.John M. | First Impressions
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.JOHN M.
Was harassed with phone calls before my truck was due. Was 20 minutes late and charged another day rental. Would have been ok if I had not been harassed to get truck back earlier than scheduled time.DENISE W.
El cliente no dejó un comentario.Larry S.
The pick up was a total disaster. There was miscommunication or no communication about the pick up location. Once we arrived, (reservation was for 8AM, but location didn't open until 9:30) the front desk receptionist was rude and couldn't â€œdo rentalsâ€ even though we were told to pick up at this location. Once we arrived at the â€œrentalâ€ location (the 26ft truck was at the pick up location) they couldn't rent us the truck because the keys were in a lockbox to which no one seemed to have a key. After already being 3 hours behind our original pick up time, we were rented a 20 ft and a 15ft truck that then cost us double gas for the almost 600 mile move. There was never an apology for our inconvenience or not being able to accommodate our original reservation. We were given a discount but still ended up paying almost 200.00 more than the original reservation quote, plus the additional 200.00 in gas for the 2nd truck. This is an unacceptable way to do business and we will not be giving a favorable review on social media and will be reporting this experience to The Better Business Bureau. This reservation was made 2 weeks prior to a relocation move that was already challenging, as well as a checkin to confirm, and this experience created more stress and aggravation for our move. We do not recommend U-Haul and there are systemic changes to be made at these 2 U-Haul locations to improve the experience for all future customers. The email communications were confusing and gave incorrect information.Susanne C.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.DONNA T.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.Taylor M.
Pick up the phone when it's ringing. I literally let it ring for I don't know how long so I drove up there to make my reservation, how inconvenient that was. Do you want the business? I'm not the only one having the same issues, I know for a fact.GUY L.
El cliente no dejó un comentario.SIdney M.
Everything was great with this locationTiffany B.
Understaffed and gentlemen at the counter couldn't find my reservation that was prepaid online. Gave me a phone number to call while he took care of other customers in line. Also drop off location was a random sketchy gas station in south Orlando where that was nowhere to put trailerJohn H.
Everything was very simple, the staff was friendly and knowledgeable.Donna C.
El cliente no dejó un comentario.ROY C.
Excellent climate control and security. Very well kept. Loledward c. | Overall Experience
El cliente no dejó un comentario.William I.
El cliente no dejó un comentario.Shakti C.
El cliente no dejó un comentario.michael G.
El cliente no dejó un comentario.Walter G.
El cliente no dejó un comentario.Candice B.
El cliente no dejó un comentario.WILLIAMCURTIS C.
El cliente no dejó un comentario.LEAH M.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.John I.
El cliente no dejó un comentario.Brandy D.
El cliente no dejó un comentario.Stephen C.
U-Haul sent me a message the night before scheduled pickup that the trailer was ready and good to go. I show up the next day and not only is the trailer not there, but they tell me the previous renter still has it and you don't have another trailer like it for like 50 miles around. I had to leave and come back later, as thankfully the renter returned the trailer. You shouldn't say a trailer is ready with your automated systems when it's not even returned.Jonathan B.
El cliente no dejó un comentario.Leon P.
El cliente no dejó un comentario.Stanley S.
I did not receive explanation regarding the norms and procedures with the magnetic card and how to use itMARTIN p. | First Impressions
Staff was great. Knowledgeable and friendly!MARVIN T.
El cliente no dejó un comentario.Valerie B. | First Impressions
El cliente no dejó un comentario.Thomas G.
Nothing. Smooth sailing.William W.
El cliente no dejó un comentario.Greg H. | Overall Experience
We have dealt with this location numerous times and they are the BEST!! Fast, efficient and so friendly!!William C.
The employees get the do get the job done, but they don't smile much. The equipment was great. The place is clean.Rita M.
El cliente no dejó un comentario.amanda p. | Overall Experience
El cliente no dejó un comentario.Jennifer L.
Great selection, clean store, knowledgeable staff!David F.
El cliente no dejó un comentario.Josie C. | Overall Experience
Mark is great to work with. Knowledgeable and wants to help.Daniel D. | First Impressions
El cliente no dejó un comentario.MISTY B.
El cliente no dejó un comentario.Lori L.
My husband and I went to the storage facility waited 10 minutes to be helped, the person who helped turned us away and said there were no available storage rooms although we saw in the screen a large amount of empty spots. We were told they only help people with online reservations I went online a few hours later and reserved a storage room. Very poor customer servicegrace C. | First Impressions
El cliente no dejó un comentario.Alan L. | First Impressions
El cliente no dejó un comentario.ANTHONY A.
Owner was super nice. The only thing that was a problem: made my reservation online and they changed my pickup location and no one told me..they say Uhaul will call the day before but they didn't. Communication was terrible ...if you don't stay on top of calling you may not have a truck!!Susan W.
El cliente no dejó un comentario.JULIAN G.
The AC wasn't working and it was 92 with humidity and the head lights don't work at night. I complained about that to the guy at front desk and he replied that he doesn't have ac in his car and it sucks. I am like dude I paid for your service and I expect everything to in working condition for what I paid. Over all worst customer service and worst equipment I wouldn't go there again.Rushiraja P.
El cliente no dejó un comentario.Robert F.
This was the worst Expereince. Started off with Uhaul Nashville renting me broken truck causing me to have tp spend money for another nite in a hotel. After getting a new truck to drive to Memphis, I was supposed to have a storage unit available to rent 3 miles from my home. When I arrived at the SHelby Drive location, I was told no unit was available and had not been available for years. Was told no units were available in Memphis and one would need to be found. One was eventually found in COollierville, over 20 miles from my home, necessiating atr least 2 hours round trip to travel, retreieve my things and rreurn home. Have spent time and gas driving there with no access to my unit bc rthe manager took days to pay my "complimentary, sorry we effed up free storage.". Just had to pay movers over $300 extra bc we needed to make two trips to recieve my things in storage. The Collierville mangaer has been rude to me. He told me I should be "grateful" for them giving me a unit. No Mr. Napolean complex. I do not have to be grateful for y'all giving me a unit 25 miles from my home and to have your white staff be rude to me at every encounter. No, sir. NOt today, Satan. I have monghs of free storage availble bc it has b=never been avialble with my truck rental. I will probably never use it bc thi has been such a shitshow of an experience.Regina H. | Overall Experience
El cliente no dejó un comentario.micah K.
El cliente no dejó un comentario.Nicholas U.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Praveenkumarredd T.
The only negative was I had to call at 6pm the day prior to pick-up to confirm our equipment and location for pick up. It worked out okay, but caused a little stress for us as we were leaving the next day. Otherwise, everything worked out as expected and our move went well.Daniel J.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Randy W.
N/CRoy J. | Overall Experience
Owner & staff was awesome and very helpfulJoseph S.
Loves this storage space! Staff was always super nice and helpful and the compliment moving carts were awesome!!!Lyndie E. | Overall Experience
only issue was difficult to call and talk with local on site staff directly.. everything seemed routed thru corporate channels. we rented a couple trucks here as well and everything was handled efficiently. very good experience!Jeannette E. | Overall Experience
Clean facility.David D. | First Impressions
The gentleman that helped me was very good!Alfred J.
El cliente no dejó un comentario.Kimberly T.
Friendly and fastgreg R.
The young man with dreds was very pleasant and helpful.LESLEY J.
El cliente no dejó un comentario.Lydia N.
When you reserve something and PAY FOR IT online ahead of time it needs to be there! What is the point of going through all the online process and you getting paid ahead of time when the item is not available!Brandon D.
El cliente no dejó un comentario.amanda P.
I dropped off my trailer with one of the employees 27 hours before the due date, was promised the everything was set. I then received a phone call the next day saying that I never returned my trailer. Customer service helped after the original call hung up without explanation, but this whole situation has left an overall very poor impression.Alexandro F.
I had to keep the truck 1 extra day and was quoted 20 by a lady, the next person that called told me 40. When I arrived at the drop the actual price was 54 plus tax. Everyone needs to be kn the same page. 1 extra day cost 1/3 what the whole trip cost almost. I was not happyMELODY P.
Thank you guys so much....I will be using you all again when I need too...Candice S.
.Follow up on promises dont double chargeDebra M.
El cliente no dejó un comentario.AUNDREA J. | Overall Experience
Great storage area that's easily accessible yet secure. Loved the automated check-in and out pro using card swipe. Excellent experience all-around. Will definitely use again when needed.Franklin P. | Overall Experience
El cliente no dejó un comentario.VARONICA H.
be quicker to come outside so i don't have to come insideROBERT S.
El cliente no dejó un comentario.Willie P.
Our truck was not ready at the designated time.Doug P.
El cliente no dejó un comentario.Robert C.
Mark was wonderfulWilliam W.
El cliente no dejó un comentario.Kevin T. | First Impressions
El cliente no dejó un comentario.Yulanda K. | Overall Experience
El cliente no dejó un comentario.Emily B. | First Impressions
The staff was particularly helpful. Although both of our rentals started with a free month because of prior long distance trailer rentals, two different staff members went out of their way to accommodate our needs. We are most thankful.Edward C. | Overall Experience
The manager, Mark, always goes out of his way to accommodate customers. Except for a period where Mark was out for surgery, 99% of my interaction with his employees has been great. They are always friendly, professional, and go the extra mile to help you. I would always recommend this Uhaul location.Thor W. | First Impressions
El cliente no dejó un comentario.Shelia A. | Overall Experience
El cliente no dejó un comentario.Sally C. | First Impressions
El cliente no dejó un comentario.Jerry B. | Overall Experience
El cliente no dejó un comentario.Shaun M. | Overall Experience
El cliente no dejó un comentario.tim a. | First Impressions
The young lady who took care of me at the counter was so helpful, courteous and efficient. Great experience!!!WARNER H. | First Impressions
El cliente no dejó un comentario.David A. | First Impressions
El cliente no dejó un comentario.Andrea S. | Overall Experience
so much better than expected. even my wife is happy!Paul K. | First Impressions
Thank you to everyone that helped from Day 1 to my last day. You all made the move to Collierville easier!RUSSELL D. | Overall Experience
I was very impressed with U-Haul Moving & Storage of Collierville. They exceeded all of my expectations with service and cost. I will use them again in the future and recommend them to all.David K. | Overall Experience
El cliente no dejó un comentario.MICHAEL K. | First Impressions
El cliente no dejó un comentario.Tamara N. | Overall Experience
Thank you for all your help and hospitality!RUSSELL D. | First Impressions
El cliente no dejó un comentario.John T. | First Impressions
El cliente no dejó un comentario.Keith S. | First Impressions
El cliente no dejó un comentario.elisabeth h. | Overall Experience
Facility is exceptionally well maintained and all the staff were superb with great customer service skills. The service carts were a fantastic bonus and made all moving in and out much easier. Highest rating I can give.Robert S. | Overall Experience
Mark and Cameron quickly addressed all my needs. They were very friendly and helpful. The location is convenient and spotless!Shawn T. | First Impressions
Used this storage place for about 6 to 7 months until we sold our house and moved. The staff was always helpful and the facility was extremely clean! Mark and his team do an excellent job! Highly recommend this location if you need a storage facility.Helen F. | Overall Experience
Card wasn’t linked correctly to my account and alarm went off when opened unitAngela C. | Overall Experience
El cliente no dejó un comentario.George B. | First Impressions
Very helpful staff that addressed any needs immediately.David K. | First Impressions
Guy at front desk EXCELLENTTilkesha H. | First Impressions
Keep up the great service I was well pleasedThomas G. | Overall Experience
El cliente no dejó un comentario.Robert C. | Overall Experience
El cliente no dejó un comentario.martha m. | Overall Experience
El cliente no dejó un comentario.tony p. | Overall Experience
El cliente no dejó un comentario.Steve S. | Overall Experience
I've tried calling this location plenty of times. I moved out on September 25th. I had a contract up to 6 months due to Covid. I am a student and I was paying 34.95 a month. Now that my contract was up in July. I am still being charged for October's monthly rent. I am not pleased with this level of service. I spoke with someone in the 19th letting them know that I moved out beforehand. After looking at my move out record it says I moved out on the 19th of October which is completely false. My bank account was charged -34.95. I need a refund ASAP. Just horribleSabaria D. | Overall Experience
El cliente no dejó un comentario.David H. | Overall Experience
El cliente no dejó un comentario.Brian T. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
April was extremely friendly and helpfullinda i. | First Impressions
Outstanding staff and facilities...David H. | Overall Experience
El cliente no dejó un comentario.Jana R. | Overall Experience
This u-haul facility is in a convenient location and that combined with the convenience in office and access hours, clean, secure storage units and reasonable pricing, has made our experience with storing our belongings easy and less stressful. ¡Gracias!Donna S. | Overall Experience
Had a little bit of issues reserving online but went up to the facility and the staff was super helpful and friendly. Entire checkin took less than 10 mins.Lyndie E. | First Impressions
El cliente no dejó un comentario.phillip w. | Overall Experience
One issue: the access card would not work. Seemed to be a computer problem. Other than that, everything was fine! Thanks,Todd C. | First Impressions
There was only one issue, a slight glitch in the computer system allowed the young man assigning our unit and the young lady helping another customer to assign the same unit to both customers. Was a bit awkward when we drove over to the unit to discover we were both assigned the same unit. The young lady on staff however quickly found the glitch, was very apologetic, and was able to assign us a new unit. Both employees were very pleasant and helpful.Donna S. | First Impressions
I enjoyed storing my furniture and valuables at U-Haul over the Summer. I always felt safe and secure whenever dropping things off. The unit was extremely clean and free from cobwebs and other critters that you tend to see in storage facilities. I will recommend this storage to my friends and family in the future.Allison L. | Overall Experience
Thank you!!tracey p. | Overall Experience
El cliente no dejó un comentario.amy j. | Overall Experience
El cliente no dejó un comentario.connie n. | Overall Experience
Please give me a call at 901-569-5328Breanna G. | First Impressions
The young lady that helped us ( sorry, don't remember her name) was awesome. She made the whole process simple.Robert M. | First Impressions
El cliente no dejó un comentario.Mark A. | First Impressions
Staff was great!! Clean and broad offering.Patrick B. | First Impressions
El cliente no dejó un comentario.Robert S. | First Impressions
The alarm sounds when I open the storage unit. The staff knows about it. I put more items in storage yesterday and again the alarm sounded. Why can't this be fixed?James G. | First Impressions
El cliente no dejó un comentario.Katherine A. | First Impressions
El cliente no dejó un comentario.Robert C. | First Impressions
I was impressed with the facility as a whole and I will recommend to everyone I canDonald M. | First Impressions
I believe the young lady who helped us yesterday her name was Mandy. Overheard she was from Tupelo, MS originally. She was awesome. She helped us out with all of our needs! Best Uhaul employee!Allison T. | First Impressions
El cliente no dejó un comentario.walt h. | First Impressions
El cliente no dejó un comentario.Vida M. | First Impressions
El cliente no dejó un comentario.shelby m. | Overall Experience
Mark went above and beyond without exception. I will definitely return to this Uhaul for all future rental and storage needs!Chandra K. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.kris m. | First Impressions
El cliente no dejó un comentario.kris m. | First Impressions
El cliente no dejó un comentario.David H. | First Impressions
The area needs a gate around the entire area anyone can drive right in most storage units have gate access also need lights inside each unit thanksTerrance P. | Overall Experience
El cliente no dejó un comentario.Ariel C. | First Impressions
El cliente no dejó un comentario.William G. | First Impressions
El cliente no dejó un comentario.Marty P. | Overall Experience
El cliente no dejó un comentario.Pamela R. | First Impressions
El cliente no dejó un comentario.johnathan w. | First Impressions
Was very Impressed with how clean and we’ll laid out the site wasmatthew c. | First Impressions
El cliente no dejó un comentario.Marty P. | First Impressions
El cliente no dejó un comentario.Andrew R. | First Impressions
What you want and expect--in and out quickly and efficientlyLUCIUS H. | First Impressions
El cliente no dejó un comentario.Debra C. | First Impressions
El cliente no dejó un comentario.Albert S. | First Impressions
El cliente no dejó un comentario.Shiwnda B. | First Impressions
I did not like that I was required to use a round style lock instead of the standard pad lock that I already owned.JAMES W. | First Impressions
Friendly staff, convenient location, lots of open space for trucks car movement... would use againbradley k. | Overall Experience
El cliente no dejó un comentario.Max M. | First Impressions
El cliente no dejó un comentario.evon m. | First Impressions
xTracy C. | Overall Experience
Great service. At the desk we went over all of the storage options. After I decided on the size she showed how to swipe into and out of the facility. Took me to my unit and how to enter and lock.james w. | First Impressions
Servicios adicionales en esta ubicación
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