Had a blow out 15 minutes into my drive. Tech came and changed 2 tires because of the condition they were in, and one tire on the trailer was the wrong size. Said the other 2 tires were in bad shape too. Ended up being stuck on the side of the road for an hour and a half
CHANDLER WCustomer Reviews for U-Haul Moving & Storage of Collierville
Testimonials From Recent Customers
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The back door went off the track two hours into our appointment. We had to unload everything we were moving and take the truck back.
JEREMY GDianne did a wonderful job helping me with my initial reservation. The day of my reservation, she called to confirm that I still needed the trailer. When I arrived at the facility, I decided to rent a different style of trailer. Dianne was very understanding and quickly changed my reservation and the rest of the team worked quickly to connect and test the trailer. When I returned that afternoon, the team was quick to diconect the trailer and check me back in. Very enjoyable experience.
DELMER BHorrible experience!
Christopher B | Overall ExperienceStephanie was really great to work with. She's an A player !
PATRICK MEasy check in and out. They always have the equipment I need.
John RThe vehicle I was given needed to have a front end alinement. The vehicle "pulled" to the right and steering wheel "shook" if I went over 40 mph.
CHARLES WThere is nothing that could have been better!!!
James AGreat customer service for both pickup and return
PAUL SEveryone has been very pleasant and respectful except Dontrice. He called me after I had an agreement with Mark, manager. He claimed that Mr Mark recently suffered a head injury as the reason for his inaccurate conversation and accused me of owing money when I went to receive moving record. He was very condescending and made a misrepresentation of my statement to him in front of another employee. Overall, the facility is very thorough and safe.
Dhawn B | Overall ExperienceYou guys are already very good.
Sumit SVery friendly, efficient, professional.
KENNETH CThey had 7 Brand New Trailers never rented all with California plates. I told him I wanted a new trailer because I was hauling over 150k in materials. Guy said the new ones are only for 1 way rentals. I was doing a 1 way rental. Guy said the computer picks the trailer. The trailer i got was old and a pile of junk.
ALISTAIR WCondescending, rude counter staff lacking knowledge, patience or professionalism. Improper response to questions and incompetence with regard to commercial customer accounts. In hindsight; behavior comon to each of the last four experiences at this location. Note: Yard staff interactions were exactly opposite.
James WI thank you all for your assistance and help at At a very crucial time in our lives.
stewart d | Overall ExperienceHave more appliance and standard size dollies in stock and available to rent.
CARL SI got my U-Haul from this location because it was close to home, but I'll definitely use this U-Haul location again if I ever have to move again. Dropping off my truck was so easy and the facility looks really nice! Thumbs up for these guys!
Lauren FEveryone there bent over backwards to help us get the correct equipment we needed for moving out of state and towing our car. We couldn't have been happier with their service.
ROSALIE TEverything is fine, but the cigarette smell from the person who rented it before didn’t go away from the car
SAMUEL FI can’t think of anything
TERRY RNothing…I will use again
JACK PThe person who rented the equipment to me was great, but the person that was there when I returned the equipment wasn’t very helpful.
john gThe best equipment and service possible!!!
SUZANNE HLady that checked me out is clearly NOT happy with her job, and made sure I knew it. Hardly any eye contact, she acted like i was not valued as a customer. The gentleman that checked me and the truck back in was COMPLETELY the opposite. He was kind, helpful and thanked me for being a uhaul customer!
WILLIAM HClean, prompt. Although someone did misenter truck data and as I followed instructions to verify license tags, discovered they had issued me the wrong vehicle It was starightened out, but delayed my scheduled loading. Overall, a newer facility, secure, and couteous.
PENN JGreat easy experience!
Carisa M | First ImpressionsThe rental truck was a bit outdated. The driver door didnt close completely which is a bit concerning. The brake is also worn out as well. The last rental truck I got, I didnt have to press down on the brake so hard. Please update or maintain the vehicles.
BRIAN TOutstanding Customer Service. Staff is friendly and very knowledgeable. Location property is large and is very easy to maneuver for trailer hookup and drop of.
RONALD ZEveryone was great to work with. I had no problems
DANNAH S | Overall ExperienceCustomer service was excellent
DONNIE MGreat service, knowledgeable employees.
MARK CThe staff here are great and the location is outstanding. Drop-off was a cinch, less than five minutes.
ANTHONY BGot to say the best uhal ever and the storage is top notch with modern security and a safe place to drive in and unload. The staff that helped us were the best.
DAVID L | First ImpressionsVery easy to rent
CHRISTIE Palways top notch service !!!!
Sundance S | First ImpressionsThis facility was very clean, organized and well stocked with supplies and vehicles!! Best uhaul location that I've ever visited.
anthony lI was not expecting to pay for my second month with my free month of storage on a one-way rental. I had just spent $900 to get to my destination leaving me with just enough to survive on till I got paid. Then was told I had to pay for the second month which was not listed on the website. It left me with one penny in my account. I am really disappointed that each manager can decide these things when all Centers are supposed to be the same. I would have chose a different location had I known.
MELISSA D | First ImpressionsGreat customer service. I have used this location multiple times because they have great service.
JULLIE Whow do i dispute the amount charged? i was told repeatedly i was being charged $40/day for every day over the return date on the contract. that would total about 1/2 what you charged me. please call me 6016788442. i just can not authorize such a high charge. dale bounds
GLORIA Bmake sure the hub caps are tight on the truck.
DAVID BKeep doing what they are doing 👏
Stevie CYour staff and facility is excellent I am overwhelmed with how neat and orderly everything is.
stewart d | First Impressionsup grade the chock absorbers on the truck.
KENNETH Jthe agents on Sunday October 28, were very knowledgeable and helpful - great representatives.
TERESA M | First ImpressionsI am happy with UHAL
VENKATA PI was very satisfied The trailer was clean and Everyone was very nice
BERNICE BThe system was down and I had to wate about 1 hour but the people were very sorry.
GARY LThe staff was on point in meeting my needs.
Mark L | Overall ExperienceI made the reservation 1 week ahead. Came on time, truck was ready, spent 5 minute to get paperwork done, and I was on my way to do my business. Next day return took 3 minutes. All good, no issue. Thanks alot.
ABDURASHID AClean and friendly
ROSS DStaff was attentive from the second I walked through the door. Paperwork was fast and efficient, truck was clean and ready. Truck was well maintained and drove great. Return process was fast and easy. I will be back
Robert SEverything went wonderful! The manager went out of his way to find exactly what I needed, the lady who checked us in was very knowledgeable and courteous, and the van was clean and well maintained. What more could you ask for?! I will definitely rent from them again! Excellent service and product.
SHIRLEY GAlso well done
Mar KTrailer was full of unfolded blankets which says. I one looked. Tight blinker in trailer sis. It work. Had to hitch myself. No one around to help. We shared all This at drop Off appt.
KENT AKeep doing a great job
KEENAN HExplain how to read ⛽️ amount Thanks for the rental
BARBARA WI always get great service from this location.
DARYEL PCheck out and after hours check in process was excellent. One not is that the 6x12 trailer with two doors are better than rollup door. Lost space when moving furniture. Just comparing to the last trail I rented in August.
BOBBY JThank yall so much!! I will certainly recommend yall in Collierville!!!
Ann F | Overall ExperienceI'll be back when and if needed you all service. Gracias.
JOHN A | Overall ExperienceAll the employees have very excellent customer service friendly and helpful
Saundra M | First ImpressionsI would most certainly use it again I was well pleased with my storage unit
Bernice B | Overall ExperienceYour employees are the best. Special thanks to Diane for her outstanding service. Every business should have an employee like her. Thanks for your great service.
Edward R | Overall ExperienceI used other storage places before and these guys are the nicest ones everyone is always friendly and go the extra mile I hated to move out it was time with them for almost a year and didn't any problems my belongings were well kept
AUBREY S | Overall ExperienceGreat job by all! From first phone call to person to person meeting, all staff friendly, knowledgeable and helpful. ¡Gracias!
vicki s | First ImpressionsBest experience I have ever had renting anything 😎
ANITA J | Overall ExperienceFast, friendly and professional service!
Isaiah P | Overall ExperienceMark and all of the other staff members were extremely helpful and knowledgeable. My move-in process was as easy as could be.
Prebel A | First ImpressionsThe staff that helped us are such wonderful people. Kind an frindly!! Helped me on everything I didn't know how to do!! I hope they get rewarded some kind of way! I actually rented a unit there as well!! Good people still exist in this world. Thank you to everyone that helped us!!
Billy T | First ImpressionsI would recommend 10 out of 10 family and friends to you you have services your stuff are under surveillance at all times inside outside you know in the cooling part it is excellent the staff is great
Michele T | First ImpressionsJust a note to say the free first month was appreciated. However with the continued increases it was all in vein. Also not issuing a credit on the remainder of this month that I will not be using. I felt that is a poor business practice. I will refer additional customers to you but will advise of the rental increases and when they check out. Do it before there monthly payment is due or wait until next payment is due. Allen McCubbin
duane m | Overall ExperienceGracias
Helen T | Overall ExperienceCourteous and knowledgeable personnel
Edward R | First ImpressionsWould use again. Thanks for your help.
Tyril F | Overall ExperienceThere was water damage. I didn't have plastic bags anywhere in storage. The moisture damage molded many furniture items. I will not recommend this unit. It smelled mildewed and these items were expensive. Unless your willing to compensate me don't contact me ever again.
lorie w | Overall ExperienceExcellent service! Staff were all very helpful and professional !
Ann P | First ImpressionsLove the location and security.
tony b | Overall ExperienceOverall the facility was very clean, and well lite. And the staff was very friendly and helpful.
JOHN L | Overall ExperienceVery impressed! Very clean and nice, efficient team helped me.
Erin C | First ImpressionsWhen I first moved in my items, the alarm would go off, but staff would not check unit(s). I accidentally set off my alarm multiple times over the first year of my rental and no one would come confirm that it's my unit. That's the only issue I had with storing my items here. Clean facility. Friendly staff. Just unimpressed due to the lack of security. Luckily, Collierville is a relatively safe city, so no issues occurred requiring staff to actually get up to check the unit.
Liz G | Overall ExperienceMy unit was locked when I arrived and I had to call and get it unlocked. My reservation said it would be unlocked upon arrival
Derek H | Online Move InHad a unit for 4 plus years. Great facility and staff. Always clean
Donna H | Overall ExperienceAll of the staff was incredibly friendly! It was a really great experience!
Stephanie G | Overall ExperienceStephanie was extremely friendly and helpful. She went above and beyond to ensure that my my move out was smooth. Each time I went to the facility it has been cleaned. The manager on site ensures that it is always well maintained.
Patrice J | Overall ExperienceMy corner unit needs more lighting but the area is lit.
Chanda C | Overall ExperienceHighly recommended # 1
Maggie O | Overall ExperienceThe only problem was that the price kept going up
antonie a | Overall ExperienceOne thing I don't understand, you fill everything outline to reserve a unit, including your payment, I am in U-Hauls system but when you arrive at U-Haul you have to do everything all over again with the person at the desk. What is the purpose of entering all your information online and then have to redo it all over again? It should have been showing your driver's licenses sign here and be done. Gracias
Brian W | First ImpressionsMr. Mark and his staff has always been and continues to be friendly and accommodating. I have been a customer for 2 years now. I appreciate them!
Dorrice G | Overall ExperienceGracias
Tarronnada A | First ImpressionsGreat staff, incredible service!
Margaret D | Overall ExperienceThe staff member on hand was very helpful and answered all of my questions.
Nathan S | First ImpressionsGreat facility
JAIME C | Overall ExperienceEveryone at the Byhalia location is very professional. It was always easy finding stuff there everyone was always willing to help as soon as they were a available
Ron C | Overall ExperienceOwner Mark was very understanding of circumstances. I needed 2 days of additional storage after my month was up and Mark took care of me in a very professional way which will insure all my future needs for u haul. Thank you Mark.
Tracy B | Overall ExperienceThe only downfall is that the prices keep going up
antonie a | First Impressions