Comentarios de los clientes para U-Haul Moving & Storage of Collierville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Collierville

Clasificación general:

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Sabaria D. | Overall Experience |
Clasificación:

I’ve tried calling this location plenty of times. I moved out on September 25th. I had a contract up to 6 months due to Covid. I am a student and I was paying 34.95 a month. Now that my contract was up in July. I am still being charged for October’s monthly rent. I am not pleased with this level of service. I spoke with someone in the 19th letting them know that I moved out beforehand. After looking at my move out record it says I moved out on the 19th of October which is completely false. My bank account was charged -34.95. I need a refund ASAP. Just horrible

Marquita J.
Clasificación:

El cliente no dejó un comentario.

SAU-WAI Y.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Great experience

Roy D.
Clasificación:

El cliente no dejó un comentario.

Terry R.
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El cliente no dejó un comentario.

Joseph T.
Clasificación:

The communications could be better. I got a text message about turning in my truck on line to avoid a 20 dollar convenience fee. This fee would be for you checking in the truck. That was not tole to me at the time I picked up the truck. Also I don't that there should be a charge foe that.

Edward P.
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El cliente no dejó un comentario.

rochelle S.
Clasificación:

Awesome! the recommended movers made it even easier. See you soon. Rochelle

Christopher L.
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El cliente no dejó un comentario.

Daniel L.
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El cliente no dejó un comentario.

Barry H.
Clasificación:

El cliente no dejó un comentario.

David H. | Overall Experience |
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El cliente no dejó un comentario.

Brian T. | First Impressions |
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El cliente no dejó un comentario.

JOSEPH J.
Clasificación:

El cliente no dejó un comentario.

KYREE R.
Clasificación:

El cliente no dejó un comentario.

Romulus F.
Clasificación:

The parking space to leave our cars are just too wide open. At least put on a gate on the parking area. I suggest a shed for the renter's vehicles parked, too. Although it's kind of safe in the area, you'll never when the thieves will attack. I love the self service of U-Haul in this branch.

David Y.
Clasificación:

The place is new and very nice. The people work there are very nice and helpful. Mark, the manager, is try everything possible to help us when we realize there is a problem with one of the tire on the truck. Thank you Mark and team! Great people.

Chris H.
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El cliente no dejó un comentario.

Thomas M.
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El cliente no dejó un comentario.

Joe B.
Clasificación:

Went very well

GREGORY W.
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El cliente no dejó un comentario.

Doyle E.
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El cliente no dejó un comentario.

Joshua S.
Clasificación:

The staff was very helpful. Good job by them as well

Kirt C.
Clasificación:

El cliente no dejó un comentario.

Brittany S.
Clasificación:

There was some sort of liquid in the cargo area which I assumed was water but was actually sticky. It made of very difficult to transport balloons. I had to put a tarp down.

anwaer I.
Clasificación:

El cliente no dejó un comentario.

Gary K.
Clasificación:

Corporate U-Haul customer service systems are horribly designed and or understaffed. Calls to local location go un-answered and then forward to corporate where experienced 20min+ wait on every call (after attempting to use web site to address issue). Unable to confirm morning pick-up of U-Box to ensure full day use. Unit was not even ready at 1:45 on day confirmed. This was consistent with issues on initial rental of U-Box as well. Much too difficult to do business with U-Haul in the future.

Alexis T.
Clasificación:

the original location on Mendenhall was unprofessional. Didn't have the truck I needed upon arrival for my reservation.

Kandice P.
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El cliente no dejó un comentario.

Thomas J.
Clasificación:

El cliente no dejó un comentario.

Victor J.
Clasificación:

Service was way SLOW!

David M.
Clasificación:

6'x12' trailer for a three day rental - NO BRAKE FLUID in reservoir....did not discover until I was 1 hour into a 6 hour trip. The surge brake works a lot better when there is fluid in the system. Pretty disappointed that I had to haul a loaded trailer with only car brakes.

Maurice M.
Clasificación:

El cliente no dejó un comentario.

sonya L.
Clasificación:

El cliente no dejó un comentario.

Nicole R.
Clasificación:

El cliente no dejó un comentario.

GREGORY W.
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El cliente no dejó un comentario.

Bruce A.
Clasificación:

The trailer was very heavy, myself and very nice young lady had to lift the trailer into to ball. The trailers need an adjustable lift for picking up the trailer.

Rodney P.
Clasificación:

Made our rental super easy and fast!

James C. | First Impressions |
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El cliente no dejó un comentario.

linda i. | First Impressions |
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April was extremely friendly and helpful

David H. | Overall Experience |
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Outstanding staff and facilities...

Mike B.
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El cliente no dejó un comentario.

Eric C.
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El cliente no dejó un comentario.

Adam S.
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El cliente no dejó un comentario.

William F.
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El cliente no dejó un comentario.

Paul D.
Clasificación:

Be double careful on tightening the hitch ball receptacle. I escaped having an issue, but it could have been a safety situation.

Joseph R.
Clasificación:

Great job

James T.
Clasificación:

you gave me an estimate and I returned the vehicle two days early and no price adjustment. I have asked for an explanation but nothing yet. This does not appear to be very ethical.

Emily S.
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El cliente no dejó un comentario.

Michael T.
Clasificación:

Great and helpful crew at both locations

Jana R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Patricia H.
Clasificación:

Would have liked for personnel to go over use of the features and location of them in truck cab and how to use them like emergency brake, etc. We had never driven a truck like this before.

David M.
Clasificación:

El cliente no dejó un comentario.

Kalesha B.
Clasificación:

El cliente no dejó un comentario.

Roland M.
Clasificación:

Everything went smoothly

Donna S. | Overall Experience |
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This u-haul facility is in a convenient location and that combined with the convenience in office and access hours, clean, secure storage units and reasonable pricing, has made our experience with storing our belongings easy and less stressful. Thanks!

Richard P.
Clasificación:

Easy rental. Nice people.

Deron M.
Clasificación:

El cliente no dejó un comentario.

Roy D.
Clasificación:

The mobile check-in is really cool, but it doesn't allow for picking up the equipment early... I arrived at 6:15 am, but had to wait until my reservation time of 6:45 am before I could check-in. So much for getting an earlier start than anticipated. Other than that, it was awesome!

Elijah H.
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El cliente no dejó un comentario.

Marvin S.
Clasificación:

Excellent Customer Experience!!

KWANG L.
Clasificación:

El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

Lyndie E. | First Impressions |
Clasificación:

Had a little bit of issues reserving online but went up to the facility and the staff was super helpful and friendly. Entire checkin took less than 10 mins.

Brittany S.
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The AC wasn't working in my truck today. The fan wasn't blowing, which was miserable!

Brian H.
Clasificación:

Flagship facility. Maybe over-nice. I don't want to be paying Uhaul to build Taj-Mahal's all over the country.

Bobby G.
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El cliente no dejó un comentario.

Clay M.
Clasificación:

Well lit, brand new facility. Awesome.

Linda M.
Clasificación:

El cliente no dejó un comentario.

Walter H.
Clasificación:

The U Haul employees where very helpful from the time I walked in the door until the trailer was hooked up and I drove off. I the only issue was, but was corrected by the employees at this location, the trailer was not checked in the U Haul computer system. After a phone call to U Haul I was on my way. U Haul should really work on up grading their computer system.

Deven W.
Clasificación:

I see I was charge 107.26 but another 83.40 is pending what is this charge for?

Aaron R.
Clasificación:

El cliente no dejó un comentario.

Glenn W.
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El cliente no dejó un comentario.

Kevin L.
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El cliente no dejó un comentario.

Keith P.
Clasificación:

I was overcharged for this rental

Larry H.
Clasificación:

El cliente no dejó un comentario.

Terry B.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

Truck box was not clean. Lots of paper clips and styrofoam peanuts on floor from previous renters. I had to clean it out when I turned it in. Not sure if it was inspected upon arrival before I rented it.

HERBERT H.
Clasificación:

El cliente no dejó un comentario.

Jennifer C.
Clasificación:

El cliente no dejó un comentario.

Steve F.
Clasificación:

El cliente no dejó un comentario.

Eugene K.
Clasificación:

U-Haul did a great job of setting me up with the trailer. Staff was very helpful and friendly.

Jorge R.
Clasificación:

El cliente no dejó un comentario.

William S.
Clasificación:

New....New...New.....very nice....expansive and "one stop shop" in a good part of town. Packing supplies, trailer supplies, storage, and more. Great Location.

phillip w. | Overall Experience |
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El cliente no dejó un comentario.

Mikis M.
Clasificación:

The staff was friendly and prompt on both the pick up and drop off. This was a pleasant experience.

Sharon M.
Clasificación:

Very helpful and polite with excellent customer services and gave me exactly what I needed.

Allen T.
Clasificación:

El cliente no dejó un comentario.

Todd C. | First Impressions |
Clasificación:

One issue: the access card would not work. Seemed to be a computer problem. Other than that, everything was fine! Thanks,

Jason L.
Clasificación:

El cliente no dejó un comentario.

Timothy M.
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

El cliente no dejó un comentario.

Joseph A K.
Clasificación:

El cliente no dejó un comentario.

MARKITA B.
Clasificación:

El cliente no dejó un comentario.

Donna S. | First Impressions |
Clasificación:

There was only one issue, a slight glitch in the computer system allowed the young man assigning our unit and the young lady helping another customer to assign the same unit to both customers. Was a bit awkward when we drove over to the unit to discover we were both assigned the same unit. The young lady on staff however quickly found the glitch, was very apologetic, and was able to assign us a new unit. Both employees were very pleasant and helpful.

Russ S.
Clasificación:

Service was great. The staff at the Collierville location was friendly and took care of everything I needed.

Allison L. | Overall Experience |
Clasificación:

I enjoyed storing my furniture and valuables at U-Haul over the Summer. I always felt safe and secure whenever dropping things off. The unit was extremely clean and free from cobwebs and other critters that you tend to see in storage facilities. I will recommend this storage to my friends and family in the future.

Markie D.
Clasificación:

Had reservation at 7:00am. Keys were not in truck and had to wait until 9:00 when they opened to get the keys that were in the store, not in the truck. Was on the phone waiting for customer service for over 30 min and then when I finally got ahold of something, the call was disconnected. The truck was open and dirty when we got it. It was never swept out or prepped for us the night before. Very disappointed with service and will not be using U haul again. Will go with another service provider.

tracey p. | Overall Experience |
Clasificación:

Thank you!!

Annette P.
Clasificación:

The smell of the truck was bad and It was dirty. The truck drove well.

kylah C.
Clasificación:

The staff was irrevocably professional and customer-oriented. When I walked in the store, there was an angry customer. The associate (with brown-blondish locs) calmed that customer immediately and served the customer with poise and kindness. TJ assisted me in picking up my rental pickup. It was a last minute pick up and this location had an abundance of what I needed. My return was even easier and I appreciate everything you all did for me! Thank you.

Corinthain C.
Clasificación:

El cliente no dejó un comentario.

michelle S.
Clasificación:

El cliente no dejó un comentario.

Hirdesh S.
Clasificación:

El cliente no dejó un comentario.

Marc R.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

El cliente no dejó un comentario.

richard H.
Clasificación:

El cliente no dejó un comentario.

Danny B.
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El cliente no dejó un comentario.

Flora S.
Clasificación:

El cliente no dejó un comentario.

amy j. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

El cliente no dejó un comentario.

alfred K.
Clasificación:

None

alfred K.
Clasificación:

None

connie n. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Breanna G. | First Impressions |
Clasificación:

Please give me a call at 901-569-5328

Robert M. | First Impressions |
Clasificación:

The young lady that helped us ( sorry, don’t remember her name) was awesome. She made the whole process simple.

Mark A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Patrick B. | First Impressions |
Clasificación:

Staff was great!! Clean and broad offering.

Robert S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James G. | First Impressions |
Clasificación:

The alarm sounds when I open the storage unit. The staff knows about it. I put more items in storage yesterday and again the alarm sounded. Why can’t this be fixed?

Katherine A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Donald M. | First Impressions |
Clasificación:

I was impressed with the facility as a whole and I will recommend to everyone I can

Allison T. | First Impressions |
Clasificación:

I believe the young lady who helped us yesterday her name was Mandy. Overheard she was from Tupelo, MS originally. She was awesome. She helped us out with all of our needs! Best Uhaul employee!

walt h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Vida M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

shelby m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Chandra K. | Overall Experience |
Clasificación:

Mark went above and beyond without exception. I will definitely return to this Uhaul for all future rental and storage needs!

David H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kris m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kris m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

David H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Terrance P. | Overall Experience |
Clasificación:

The area needs a gate around the entire area anyone can drive right in most storage units have gate access also need lights inside each unit thanks

Ariel C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marty P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Pamela R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

johnathan w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

matthew c. | First Impressions |
Clasificación:

Was very Impressed with how clean and we’ll laid out the site was

Marty P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andrew R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LUCIUS H. | First Impressions |
Clasificación:

What you want and expect--in and out quickly and efficiently

Debra C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Albert S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shiwnda B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JAMES W. | First Impressions |
Clasificación:

I did not like that I was required to use a round style lock instead of the standard pad lock that I already owned.

bradley k. | Overall Experience |
Clasificación:

Friendly staff, convenient location, lots of open space for trucks car movement... would use again

Max M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

evon m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tracy C. | Overall Experience |
Clasificación:

x

james w. | First Impressions |
Clasificación:

Great service. At the desk we went over all of the storage options. After I decided on the size she showed how to swipe into and out of the facility. Took me to my unit and how to enter and lock.

No se han enviado comentarios para esta ubicación.

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