Customer Reviews for U-Haul Moving & Storage of Collierville

2,308 reviews

214 S Byhalia Rd   Collierville, TN 38017

(901) 853-9395

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 853-9395

214 S Byhalia Rd
Collierville, TN 38017

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Kelly was incredibly helpful and friendly even though I picked up the trailer right before closing time. Got it hitched up and walked me through everything I needed to know. Great customer service!

Stgefani S 
Rating:
5.0

Customer did not leave a comment.

Sherry F 
Rating:
5.0

Customer did not leave a comment.

ottie D 
Rating:
5.0

Customer did not leave a comment.

paul g 
Rating:
5.0

Customer did not leave a comment.

STEVE W 
Rating:
5.0

Great

james p 
Rating:
4.0

Make sure they know if there is a loading ramp on the smaller trucks or not. I guess I just assumed all truck came with a pull out loading ramp, but the 10' truck I rented didn't have one which made loading significantly more difficult. Silly me I know

Crystal W 
Rating:
5.0

I just have this one comment, and it has nothing to do with this location. I love the people there and this is my 5th time of renting. I have had this truck twice. Truck DC1939 / 15'. When the front tires were put on it, the steering column wheel was straight. Therefore, the steering wheel looks like you are turning left when you are really going straight. besides being a safety issue, it is frustrating. This could cause people to be confused and wreck. The road, eyes and the mind are not in sync.

Pamela C 
Rating:
5.0

Love the location and security.

tony b  |  Overall Experience 
Rating:
5.0

I reserved a trailer with a wheel chock, but they tried to give me one without it. I don't think there is a way to specify the certain trailer that I needed as they did have one available and ending up changing me to that one.

David F 
Rating:
5.0

Overall the facility was very clean, and well lite. And the staff was very friendly and helpful.

JOHN L  |  Overall Experience 
Rating:
5.0

Expensive but nice & new

Lewis N 
Rating:
5.0

Very impressed! Very clean and nice, efficient team helped me.

Erin C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy R  |  First Impressions 
Rating:
5.0

It might have been missed on my part, but I reserved my moving Van through the mobile app and selected the moving blankets (dozen). I was not aware that the blankets were a rented item until I returned and was asked for them. The blankets were not marked as rental on my pre-paperwork and I might have missed it on the app and I really didn't need them, nor did I use them , but for the price I got them just in case. Upon returning the Van and being asked about the blankets and being informed of the charge, the guys were nice enough to let me return them the next day (it was closing time) so that I wasn't charged. If anything, I would make sure that was more clearly stated. Other than that, the rental was perfect.

Billy C 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Keep up the good work.

Debra I 
Rating:
5.0

Just keep doing what your doing!

Jeff C 
Rating:
5.0

Super nice people and very helpful.

Raul R 
Rating:
1.0

Customer did not leave a comment.

Kistal O 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Although Union was closer to rent but didn’t carry what we needed, Collierville was a calm and quiet operation compared to Union. Their equipment was immaculate clean. Quick to respond to a light out on trailer. Friendly employees. Would absolutely use again.

Ligh S 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

Customer did not leave a comment.

Daryel P 
Rating:
5.0

Customer did not leave a comment.

Carlo B 
Rating:
3.0

When I first moved in my items, the alarm would go off, but staff would not check unit(s). I accidentally set off my alarm multiple times over the first year of my rental and no one would come confirm that it’s my unit. That’s the only issue I had with storing my items here. Clean facility. Friendly staff. Just unimpressed due to the lack of security. Luckily, Collierville is a relatively safe city, so no issues occurred requiring staff to actually get up to check the unit.

Liz G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark n 
Rating:
5.0

Customer did not leave a comment.

SPENCER C 
Rating:
5.0

Vehicle cab leaks and need new windshield wipers

Albert S 
Rating:
4.0

Interior of vehicle was not as clean as it could have been but staff was very friendly. Will continue to rent vehicle/equipment from U-Haul Thanks

Edisander M 
Rating:
5.0

This is my third time visiting this location and it’s always a good experience & the staff is so friendly .

Jasmine L 
Rating:
5.0

Customer did not leave a comment.

SPENCER C  |  Overall Experience 
Rating:
3.0

My unit was locked when I arrived and I had to call and get it unlocked. My reservation said it would be unlocked upon arrival

Derek H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hubert H 
Rating:
5.0

Customer did not leave a comment.

Sterling O 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
5.0

The staff were very professional and helpful. Thanks for the great service.

Robert G 
Rating:
5.0

Great staff and service. Very easy to deal with.

chris a 
Rating:
4.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

thanks

ADOLFO O 
Rating:
5.0

Customer did not leave a comment.

Kimberly F 
Rating:
5.0

Customer did not leave a comment.

john s 
Rating:
5.0

Customer did not leave a comment.

Lamar F 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Kelly was very professional, explained everything and was also quick with his work.

Vivek V 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Mr. Kelly was the best help to us. He was very knowledgeable and concerned about our safety using the dolly. He made sure we were thoroughly informed how to properly use the Uhaul equipment, and he checked the wiring on my truck for me to ensure proper usage with no issues.

penny S 
Rating:
1.0

Upon picking up my uhaul, the young lady was very kind and informative. When I came in the next day to pick up the trailer the gentleman was extremely rude. He mumbled disrespectful remarks under his breath after he told me to “look up how to connect your car on YouTube. I mean it’s multiple videos on how to do it “. I wouldn’t recommend this location to anyone based off his service alone. He was not helpful at all

Cree C 
Rating:
5.0

Customer did not leave a comment.

Cole W 
Rating:
5.0

Keep up the friendly service

RICKEY J 
Rating:
5.0

All good. The associate at check in was very capable and friendly. The drop off in Santa Rosa is top notch. A guy named Thomas that runs that location is the most amazing service minded individuals I have seen at your locations.

Gary R 
Rating:
4.0

Customer did not leave a comment.

Ernest H 
Rating:
5.0

Customer did not leave a comment.

david c 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Carolyn H 
Rating:
4.0

Customer did not leave a comment.

Tyles S 
Rating:
3.0

The truck REAKED OF WEED. It was disgusting. The truck was raggedy, and the prices are very deceiving online. Will not be going back. Do not believe the $19 price!!!!!!

Nick G 
Rating:
5.0

Customer did not leave a comment.

Angela D 
Rating:
4.0

Customer did not leave a comment.

Vonda L 
Rating:
5.0

Thank you

Lori T 
Rating:
4.0

Customer did not leave a comment.

tony b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony b 
Rating:
5.0

Well satisfied with all aspects of my rental experience.

Matt D 
Rating:
5.0

Customer did not leave a comment.

MELINDA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa F 
Rating:
5.0

Customer did not leave a comment.

Tyra B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAIMME W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark f 
Rating:
5.0

Customer did not leave a comment.

Leslie T 
Rating:
5.0

Customer did not leave a comment.

Loris F 
Rating:
5.0

Customer did not leave a comment.

Pam D 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Reuben M 
Rating:
5.0

Customer did not leave a comment.

Kenneth A 
Rating:
5.0

Customer did not leave a comment.

Brittany M 
Rating:
5.0

Customer did not leave a comment.

DERRICK P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwight L 
Rating:
5.0

My truck did have a lot of dog hair left in it specifically along the sides of the driver's seat , try having some one vacuum after customers who had dogs in the truck or as customers to clean behind their dogs 😇

Ruthie R 
Rating:
5.0

Customer did not leave a comment.

Donald G 
Rating:
5.0

Excellent facility and staff.

Don W 
Rating:
5.0

Nothing. Very Pleased.

Terry R 
Rating:
5.0

Great and timely service

Daryl D 
Rating:
5.0

Had a unit for 4 plus years. Great facility and staff. Always clean

Donna H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrica L 
Rating:
5.0

Done good job

Charles T 
Rating:
5.0

Customer did not leave a comment.

Brenda P 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Very helpful staff

Rita K 
Rating:
5.0

Customer did not leave a comment.

Melanie R 
Rating:
5.0

Everything about the rental was smooth. Personnel was very professional.

John B 
Rating:
5.0

Customer did not leave a comment.

Marion W 
Rating:
5.0

Everyone was very polite & helpful. I will definitely use them again.

Jim R 
Rating:
5.0

Customer did not leave a comment.

Brian J 
Rating:
5.0

Gentleman that hooked the trailer up for me was perfect! Courteous & took the time to go over everything. Very nice to have employees that go out of their way!

Natalie M 
Rating:
5.0

Customer did not leave a comment.

LINDA B  |  First Impressions 
Rating:
5.0

I had a minor incident with the truck and Donice, one of your staff members, was so kind and patient helping me handle it. He really went above and beyond.

Susan S 
Rating:
4.0

Customer did not leave a comment.

Lola A 
Rating:
5.0

Easy and simple to rent and return.

Charles T 
Rating:
5.0

The staff was so helpful and patient with me!!

Julie W 
Rating:
5.0

Great service

Terence C 
Rating:
5.0

Customer did not leave a comment.

LAVARIUS W  |  Overall Experience 
Rating:
1.0

My suggestion would be to terminate the tech who provided an inspection to my u-haul that I drove from memphis to New Mexico. Prior to leaving for New Mexico, he was made aware of the check engine light and rather than do a complete diagnostic, knowing that I would be going accross the country, simply wiped the trouble code and gave me the vehicle back, and stated "there were no issues to report". I later found out that this was a direct misrepresentation of the status of the U-haul. During this 15 turned 18 hour journey the check engine light appeared on two different occasions. The issue was determined to be a failed catalytic converter. As a result, I was forced to spend 2-3x more on gas than what I originally budgeted for. Additionally the vehicle began to suffer mechanically to the point of a horrendous rattle upon acelleration and start up. All of these issues were already known I assume by the Collierville location, however that tech decided that those issues were not serious and that he would rather secure a sale for his location rather than secure a safe u-haul for his customer's purposes. Something I find rather shameful. The propultion, safety, and fuel efficiency of the vehicle was compromised and yet he allowed the u-haul to continue to be in service. Furthermore, as a result of the 2 different techs coming out to examine the u-haul during hour 4 and hour 18 trip. Rest assured however, this was my last transaction regarding this memphis establishment. I intend to keep it that way with this experience in mind and never return to the area.

James S 
Rating:
1.0

Customer did not leave a comment.

Nygel B 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Customer did not leave a comment.

Margaret T 
Rating:
5.0

Mr Mark has been great.

arianna w 
Rating:
5.0

Customer did not leave a comment.

Larickus S 
Rating:
5.0

Customer did not leave a comment.

Don S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele W  |  Overall Experience 
Rating:
5.0

Just hold on to the wonderful guys at the store! They Rock!!

James W 
Rating:
5.0

All of the staff was incredibly friendly! It was a really great experience!

Stephanie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

joe a 
Rating:
5.0

Everyone was super helpful and it was nice that they actually help you put on the trailer hitch and offload the equipment … great location everyone polite … we need that in this crazy world!

Christopher F 
Rating:
5.0

Customer did not leave a comment.

Raul H 
Rating:
5.0

Great staff, very helpful! I will definitely recommend.

CHRIS B 
Rating:
5.0

Great service especially from the lady at the checkout counter

John P 
Rating:
5.0

Very nice staff , always friendly !! Very helpful ! And they always get me in and out !!

Jason S 
Rating:
5.0

Customer did not leave a comment.

SPENCER C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jayzmen p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANIA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blanche S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN T  |  Overall Experience 
Rating:
5.0

Stephanie was extremely friendly and helpful. She went above and beyond to ensure that my my move out was smooth. Each time I went to the facility it has been cleaned. The manager on site ensures that it is always well maintained.

Patrice J  |  Overall Experience 
Rating:
4.0

My corner unit needs more lighting but the area is lit.

Chanda C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Telicia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B  |  Overall Experience 
Rating:
5.0

Highly recommended # 1

Maggie O  |  Overall Experience 
Rating:
5.0

The only problem was that the price kept going up

antonie a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha M  |  Overall Experience 
Rating:
4.0

One thing I don't understand, you fill everything outline to reserve a unit, including your payment, I am in U-Hauls system but when you arrive at U-Haul you have to do everything all over again with the person at the desk. What is the purpose of entering all your information online and then have to redo it all over again? It should have been showing your driver's licenses sign here and be done. Thanks

Brian W  |  First Impressions 
Rating:
5.0

Mr. Mark and his staff has always been and continues to be friendly and accommodating. I have been a customer for 2 years now. I appreciate them!

Dorrice G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonjo W  |  Overall Experience 
Rating:
5.0

Thanks

Tarronnada A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel A  |  Overall Experience 
Rating:
5.0

Great staff, incredible service!

Margaret D  |  Overall Experience 
Rating:
5.0

The staff member on hand was very helpful and answered all of my questions.

Nathan S  |  First Impressions 
Rating:
5.0

Great facility

JAIME C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIVIAN L  |  Overall Experience 
Rating:
5.0

Everyone at the Byhalia location is very professional. It was always easy finding stuff there everyone was always willing to help as soon as they were a available

Ron C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith S  |  Overall Experience 
Rating:
5.0

Owner Mark was very understanding of circumstances. I needed 2 days of additional storage after my month was up and Mark took care of me in a very professional way which will insure all my future needs for u haul. Thank you Mark.

Tracy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marline W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abby w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mija P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nan A  |  Overall Experience 
Rating:
5.0

The only downfall is that the prices keep going up

antonie a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUZANNE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B  |  First Impressions 
Rating:
5.0

Very happy with the pricing and the staff

Ron C  |  First Impressions 
Rating:
1.0

Prices are extremely too high and my contents are now filthy with dirt and moisture. Your storage boxes or whatever you call them aren’t much better than a wooden box with no seals.

Nathan M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nan A  |  First Impressions 
Rating:
2.0

The price is never the same when you book it online

Kelvin M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RONALD P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan R  |  Overall Experience 
Rating:
3.0

Went in person to close out the contract. Received text one week and one day later asking me if I had moved out. Went back in and spoke to same gentlemen and he laughed and asked me if I wanted a receipt showing it was closed out. No apologies, just “oh well “. Poor customer service after a pleasant experience to begin with.

ROBERT R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ken g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINIE G  |  Overall Experience 
Rating:
2.0

The representative was very rude and unhelpful to me during move in time!

Paris C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharyn P  |  Overall Experience 
Rating:
4.0

I left because I wanted more units at the same location and there were none to rent. Also, the 25% rate hike since I moved in.

randy m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne-Marie H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Desmond F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie T  |  First Impressions 
Rating:
5.0

This was the absolute best storage I’ve EVER rented from. The staff I encountered were very helpful. They made certain I had whatever I needed. Thanks, Mark, for having such great staff who’s willing to make a perfect visit.

Tamara J  |  Overall Experience 
Rating:
5.0

Rented this unit for over a year and ALWAYS found it well maintained and in excellent condition. The restroom was always clean. I was never fearful being alone after dark by myself. I would highly recommend this facility to family and friends. My grandson has a unit there and he recommended it to me.

Dianne P  |  Overall Experience 
Rating:
5.0

Actually the ratings are pass excellent. I tear up with joy when I just think about my experience. I've already adviced everyone one in my family..

Deborah W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dhawn B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark b  |  Overall Experience 
Rating:
5.0

Friendly staff and. Wry professional. Great experience.

Julia B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SANDRA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTonya H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERI H  |  First Impressions 
Rating:
5.0

Alex and all the staff were very helpful.

Shelby L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan S  |  Overall Experience 
Rating:
5.0

24 hour access would be nice given some circumstances may require late activities.

Jimmy M  |  Overall Experience 
Rating:
5.0

Completely satisfied.

William C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nallely G  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful especially Ms Mona. Mr Mark was very accommodating.

omige h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SATYASU S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandie H  |  Overall Experience 
Rating:
5.0

I was disappointed that I wouldn't receive a pro-rated refund for the remainder of this months lease.

STEPHEN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl B  |  First Impressions 
Rating:
5.0

Floor was not clean, other than that, the unit was fine

LaTonya H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID L  |  Overall Experience 
Rating:
3.0

Had trouble with alarm going off 3 different times. Buzzed up front. No one ever answered. In fact...never saw anyone when we were there

Christy M  |  Overall Experience 
Rating:
5.0

Always helpful!!!!

CARLOS M  |  Overall Experience 
Rating:
5.0

My experience could not have been better; what an outstanding group of office support -- they changed the size of my unit, with no issue. Highly recommend to everyone.

Teresa M  |  Overall Experience 
Rating:
5.0

Alex was a great help (and very nice guy).

ROBERT B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark b  |  First Impressions 
Rating:
5.0

Check-in was a breeze. A couple of photos of my drivers license and I was in. The agent that checked me in was friendly and helpful. He walked me to the access point, explained how the enter and exit the building and thanked me for my business. My unit was spotless and in good condition. Would recommend UHaul storage to anyone

JEFFERY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHTRISTOPHER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvonne l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith C  |  Overall Experience