They are a good team, but sadly understaffed. Other customers took their frustrations out on them. It was hard to watch. I will say that when it is your turn the focus is mainly on the customer in front of them with very few interruptions. It just took a while. I enjoyed their personalities.Carla K. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Citrus Heights
Sacramento, CA 95841
(N Of Madison)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was rude, the wait was too long and staff was not helpful, also the truck was dirt and had a broken doorSamaha S.
Customer did not leave a comment.JOHN V.
Customer did not leave a comment.Tyrell W.
Friendly customer service!!!SUSAN N.
I was incorrectly overcharged ($27.00 for 5 gallons) for the fuel level of a rental van upon return. I had replaced the fuel to the exact level it was at pick within 10-minutes of return. The van was driven a total of 13-miles! A friendly staff person offered to let me hand over the key to expedite the return process -- assuring me that my receipt with final charges would be sent to my email address. Circumstances would indicate an error was made in the return process. Fortunately, I was able to get assistance from the customer service department to facilitate a refund. NOTE: I was waiting for assistance/on hold with customer service for over 30-minutes--much too long.Gillen M.
I had a problem with the mobile app but thankfully you had people to help.Denise W.
Customer did not leave a comment.Grant M.
Customer did not leave a comment.BRITTANY M.
Customer did not leave a comment.Patricia G.
I am really happy with the excellent help they gave me.I am so proud specially with the person who help me at the drop off location.His name is Cooper.Keep it up good jobABRAHAM ZERAI T.
Customer did not leave a comment.Caroline H.
Nothing. Just to give a heads up to the movers we hired through your company we're fantastic and would highly recommend them as well.RODNEY A.
Extremely long wait times on the telephone when calling storage facility (wait times in excess of 25 minutes). Difficult to resolve concerns with corporate on the phone call.OLA C. | Overall Experience
Customer did not leave a comment.Wyatt S.
Over a month after our rental was returned, I was charged a "toll" fee. We did not pass through any toll roads or bridges with our rental, and the time stamp of the supposed fee was not when we were using the trailer. I followed the instructions in the Uhaul email to dispute the fee and requested more information, wanting to see the bill or photo evidence they were using and where the toll was incurred. I got no response and my credit card was charged anyway. I had to dispute this charge with my credit card company. Another customer also skipped the clear line while we were waiting to return our trailer, and she was helped ahead of those waiting.Nicole B.
Your excellentAHMADSAEED A.
Whait time is a little long but I feel the service was great and the employee is great, he could use some help though.PAUL S.
The truck that was reserved for me was missing from the lot so I was given a different truck that just happened to be returned while I was there to pick up my reservation. I don't think the truck I was given had been properly looked over for damage from the previous customer.Elizabeth L.
Please do a full maintenance check before giving a truck to a customer. Meaning check underneath the truck, the fuel line was cut on my truck and I did not know until I went to put gas and all the gas was coming out underneath the truck. I did not feel safeJaspreet S.
Very efficient.LESLIE F.
Cooper has great customer service skills. He went above and beyond for me.Sharonda W. | First Impressions
I didn't like that i needed a phone to pick up my 10' moving vehicle.Guillermo S.
Need. More. WorkersMICHAEL S.
Customer did not leave a comment.Sonya P.
Good work.MICHAEL D.
Employee Kourtnie needs to wear a mask.ELLIOT H.
Jamie needed help since he was the only installer there to assist customers. He was professional and showed us how to lock unlock our bikes on the bike rack and hitch. Am very happy finally with a hitch and bike rack! Yay!janine G.
Best experience everGary F.
Excellent service at this location!! As usualLEONARDO H.
Customer did not leave a comment.TRACI D.
Had a ball at the store. She was so kind. When I came back to fill the storage unit the manager walked us up and brought down flat beds for use to use. Very nice. I wouldn’t blame him for what other do but a daily check of the flat beds would be good. There was a razor blade left it blended in. But it could be a hazard for someone grabbing boxes.Carla K. | First Impressions
Please see previousNATHAN S.
Customer did not leave a comment.Melissa F.
Great sevice. Your employee skyler excellent. And Taite who was there helping today excellent as well.LOVIE B.
Today I work with Jamie at the Auburn Boulevard U-Haul. His customer service was impeccable.Lisa T.
Customer did not leave a comment.ARTHUR R.
Customer did not leave a comment.CARRIE M.
Please hired more employees because we waited 40 minutes thank youVIKTORIYA S.
Customer did not leave a comment.JOHN W.
My tv was stolen with me right there and cameras didn’t show anything need better security I did get it back but only after looking in everyone’s locker !!!Mike W. | Overall Experience
Customer did not leave a comment.Alexandru C.
Customer did not leave a comment.Ken L.
Skylar was amazing help!!! He went out of his way to help and make the process smooth and easy!!JEFFREY B.
Too much costYEVHEN K.
Better communication, I was supposed to receive a call about changes in reservation. They text me instead and I didnt see it until I got to Freeway Bl locationDAVID F.
This is a very busy place. need a person to keep the line moving we have a check in a vehicle in.Michael S.
Excellent service. Staff worked two customers at same time very efficiently. Keep this guy!ELLEN C.
Cooper handle himself with incredible professionalism when faced with an obnoxious customer on the morning of 10-19. Short handed and with equipment failures he performed amazingly. Major cudo to Cooper!Leslie H.
Customer did not leave a comment.Greg N.
Agent is so friendly and professional.Samantha S.
Customer did not leave a comment.Emmanuel P.
Customer did not leave a comment.KATHLEEN B.
Customer did not leave a comment.JOHANNES D.
Chris is the best!THOMAS V.
I would not change anything . Crew was fast kind and knowledgeable. I especially appreciated Skyler for his kind words . And the BBQ reasurant suggestion. Keep up the amazing work you guysTYRONDA H.
There was only one employee on a Saturday morning. I was on a time crunch and the stupid online pick up app wasn't working. The wait time was crazy. Then the online drop off was a pain. My phone was almost dead. It was dark and I couldn't figure out how to turn on the interior light to take those stupid pictures. I won't do that again.SUSAN D.
The location was fine. Uhaul, the company, needs work. Why I had to drive 38+ miles to get a truck and tow dolly when there must be two dozen uhaul locations between here and there will remain a mystery. And there are quirky annoyances. For example, website said I would get 5 days, but after paying my money I learned that I would get 4 days and 23 hours. Honestly, getting the truck turned in at 9 a.m. was a scramble. I got there with only 5 minutes to spare. And the gas gauge thing was a confusing mess. I ended up GIVING uhaul an extra 5 gallons of gas. At Joe Biden prices, that is well over $20.Sean O.
All good. Everyone was very professional and chill even on a very busy Saturday morning. The hitch install looks great. Will be back for future needs! Thanks for your help! ~ChanChandree W.
It was a great experience, the customer service was excellent, but before picking up the truck I was told that the truck had a half tank of gas , and was told if I brought it back with more than half the would give me the difference, not the case after returning the vehicle, other wise I would recommend this place , I will do business here again.FERNANDO Z.
Right side mirror on truck needs some attention. It kept creeping out of adjustment.Kirk N.
I had a issue but manager did a fallow up right away and he said he will address the issue with staff. I'll give him all the credit for the follow up. He does care about the location.Sarkis V.
Customer did not leave a comment.Genaro G.
The owner, Chris was pretty rude to his employees. It was uncomfortable to watch. Skyler and Jamie were great! There was an issue with the wiring on the trailer, so I was stuck there a few hours while it was getting fixed, which delayed my departure. Jamie did a great job of working on it, and I really appreciate his help! This was the second trailer that they found for me. The first one wasn't available, but no one bothered to call to tell me. Johnny was coordinating finding another one, but his follow-up could use some work. I ended up making several calls trying to figure out what's going on, and I was told that he would call me back. But he didn't. Some follow-through would be nice-- even after they found me another trailer, I never heard from Johnny again.KATHERINE B.
Smart staff they knew what they we're doingtim C.
Customer did not leave a comment.ROBERT K.
The owner and staff were excellent, and even gave me a bottle of water since it was about 100 degrees and I was melting! Small thing but those are the things that can help a business keep customers.RAMONA D.
Customer did not leave a comment.LINDA S.
Customer did not leave a comment.Kayleen C.
Customer did not leave a comment.Harry B.
Customer did not leave a comment.TRACY K.
Super nice snd helpfulANDREA T.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Theron B.
Customer did not leave a comment.Yekaterina K.
Customer did not leave a comment.XANDER J.
It was a great experience. The customer service inside and out was stellar. Sincere, friendly and efficient employees do a tough job with a smile every time I've been there. I wouldn't mind if this location had more trailers available but that's the only thing that could be improved. Thank youJohn L.
More staff takes too long to be processed at check in. They my need to consider an express lane for returns and people who have an appointmentsBrian D.
Customer did not leave a comment.JOEL C.
Speedy service, easy rental, kind and courteous representatives. Erike (not sure of spelling) was super nice and helpful. Thanks Uhaul for another stellar moving experience!Jaqueline L.
Customer did not leave a comment.LAWRENCE M.
I rented a pick-up - $19.95/day??? I had the truck for about an hour and a half, only drove 43 miles, and I was charged $96.97!!!!!! I knew there would be some additional charge, but $96.97??!! If you want repeat customers, try putting a little TRUTH IN YOUR ADVERTISING!! I will not use UHaul again.MARY N.
Always helpful and polite. Good customer serviceCHRIS D.
Customer did not leave a comment.Olivia M.
Pictures you provided of the truck I rented didn't show the actual damage on my truck. Uhaul pictures show no scratches and or other damage, so I took my own pictures and uploaded to your site. But, I want to say everything else was very good and I thank you Uhaul and this Alburn blvd location.Karl E.
Jamie did our trailer brake controller and all wiring. He explained everything. Thank you for the feeling of knowing everything was done correctly when we left. My brother had his hitch and brake controller installed here and was pleased and highly recommended this location for us. And I recommend this location!!debra E.
Customer did not leave a comment.Katherine H.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Bradley F.
Requested a truck with an appliance dolly, bit no dolly was in it. Dolly was found to take. Loose blankets (x4) were all over the rear storage section of the truck, removed by associate. So it was a "fair" experience.Jeffrey T.
Customer did not leave a comment.Ameer N.
Everyone I spoke to and that helped with the hitch install were very helpful and explained every thing and were friendly! We definitely will recommend this location.Debra E.
Customer did not leave a comment.Jesus G.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.MUSTAFA A.
Tried the mobile check-in, what a disaster. Had to go in anyway after waiting for a long time, out in the heat, for an approval to come through. The guys inside were super nice and helpful though, they were awesome! Also didn't know you rented out the trucks almost empty with gas so that sucked that the first thing, after already running behind because we had to wait, we had to stop for gas.Annamaria G.
Nothing Super helpful and fast.Alfredo S.
Customer did not leave a comment.Alexander P.
They were busy and had to wait quite awhile. Also, and most importantly, I checked in my trailer in the morning. Later in the day I received a call asking if I was going to bring it in. Somehow they didn't show that I had turned it in. Fortunately, the person who called understood I was correct when I described the other person who checked it in.David H.
Everything was great. Can't think of any improvements. Thank youKarl E.
Customer did not leave a comment.Richard C.
Skyler was very polite and helpful an asset to your companySCOTT C.
No problems.THERESA C.
The service from the staff at this location was good and the equipment seemed good and well maintained. That said my experience overall was not great. The truck was given to me with a 1/4 tank of gas which seems like it should have been remedied by the location before I left with the truck. Also the App check-in exp experience was really bad. I was initially assigned a truck thru the app that had already been allocated to a customer who registered inside at the desk. Then when I went back to get another truck thru the app it kept erroring on the emergency contact as my emergency contact could not be verified at that time. That cost me 20 minutes of time of my 4 hour rental!Michael H.
The associates were absolutely wonderful and helped me out regularly during a time of need I was in. My only complaint is that I wouldn’t have access to my unit in later hours due to my working hours. But that wasn’t something any of the employees controlled.Daniel H. | Overall Experience
Not sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Thank you.Dana C. | First Impressions
I decided to use the "first month of storage free" offer after I rented a UHaul truck. To be honest, I figured it wouldn't be free because there would be hidden fees, etc. But when I turned in my key 5 days before the end of the first month, I was not charged. I was surprised and delighted! I needed a short term rental, and this facility was great.JOLYNNE K. | Overall Experience
The free month rent is very convenient but too expensive to maintain.Gwendolyn S. | Overall Experience
Customer did not leave a comment.Ray M. | First Impressions
Customer did not leave a comment.Ray M. | Overall Experience
My interaction with one of the customer service agents was not pleasant since he had a quite a bit of an attitude. Just letting you know the truth believe me the others were great except for one. As the saying goes one rotten potato makes the rest rotten. Nip this attitude in the bud and you’ll be sweet.Dennis K. | Overall Experience
Staff at this store was mostly new and being trained by Chris, a new manager. He was so professional and quick to support his new employees. The staff was friendly and efficient. Everyone was working hard and willing to answer questions. I would definitely come back to this site.JOLYNNE K. | First Impressions
I’m thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.ERICA A. | First Impressions
Most of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering herLynn U. | First Impressions
Customer did not leave a comment.joel b. | First Impressions
The best storage management I’ve ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staffTaren A. | First Impressions
Customer did not leave a comment.Stephen S. | Overall Experience
Customer did not leave a comment.Theresa C. | Overall Experience
The manager called me and made my day . Just when I thought I was out of options he went out of his way to help me. I truly appreciate you and your timemarcel b. | First Impressions
Customer did not leave a comment.TANYA J. | First Impressions
Excellent customer service! Definitely recommend!JAMIE J. | First Impressions
Love the place, it keeps my valued possessions safe😊Amanda B. | First Impressions
Good manager andrew and cooper was super coolQunnice G. | Overall Experience
Our unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.Rodney H. | Overall Experience
Quite affordable and convinient.Dennis K. | First Impressions
Customer did not leave a comment.TANYA J. | First Impressions
The first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to workDARRILYN T. | First Impressions
Customer did not leave a comment.Qunnice G. | First Impressions
Customer did not leave a comment.phillip t. | First Impressions
Thank you so much for a well kept up storage!!Geraldine S. | First Impressions
we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.Marcus B. | First Impressions
The Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..VIRIDIANA V. | First Impressions
Customer did not leave a comment.Christina S. | First Impressions
Thank youDebra s. | First Impressions
Clean and organized. Helpful staff. Thank youJames N. | First Impressions
All the staff was very helpful and friendly!Charles F. | First Impressions
Great service always at this location.Natalie G. | First Impressions
Everything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.Dennis B. | First Impressions
Staff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.Brenda M. | First Impressions
The staff was very helpful and friendly. I know our stuff is safe!Karla F. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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