El cliente no dejó un comentario.Wanda H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Citrus Heights
Sacramento, CA 95841
(N Of Madison)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My stuff was stained from rusty standing water on the top of the container part of the truck. I was also charged for returning the vehicle to the wrong place it was returned to the place I chose in Sparks NevadaLynda C.
El cliente no dejó un comentario.Dylan A.
The person who wrote my contract and the person who checked me in were, polite and efficient. My rental and return process were seamless and I would rent from this location again.Tracy M.
Staff at the store were very nice and helpful. Rhe phone reps i spoke prior to going to this store was awful; 1st one was directed me to the website, too busy to talk to me, he has no time, 2nd phone rep was nice but she for my name/email wrong/reservation wrong hours. But once you are in the store the staff were very helpful. The inside of the truck was not clean. Caution: always take a photo to the outside of any rental, gas mileage, and the fuel level! I was able to dispute the mileage and fuel level because of the proof before driving the rental away otherwise i would have been overcharge!Trudy M.
El cliente no dejó un comentario.louis A.
That 24/7 check-in is bullschit. Anything that can be done ahead, should be. It is quicker with an actual person & that's a failure. This check-in seems it's designed to discourage using it. It took entirely too long to go through all the steps. I'll go elsewhere if I ever need to pick up outside of business hours. I'm at the vehicle doing the checklist, then it said, "the lockbox is located in the front." I'm looking around the front of the vehicle for the lock box. The front of what?! The distant building? Not intuitive. Check out was also a fail. I have receipts that show I put in 3 gallons, roughly $15, and your fuel credit was $4.xx That's bad business. Whoever the analysts were, they were either not analysts or analysts without brains. The lock on the lockbox was damaged and wouldn't open. The gas tank was on "E". Empty?! But I have to bring it back with a minimum 1/4 tank? And the fuel credit for bring the fues from empty to 1/4 was 4.xx? Shady. Everyone knows that Empty to a quarter is more than a gallon - you didn't even credit me for a full gallon! If it weren't for the awesome staff, I'd certainly go elsewhere after this experience. I'll definitely never use the useless, non-intuitive, and time consuming 24/7 check-in.Karen H.
El cliente no dejó un comentario.Lou S.
Thank you for your service.LAVELLE W. | First Impressions
El cliente no dejó un comentario.James M. | Overall Experience
I use this location a lot as it's very close to where I live and my storage units. UHaul staff are always very courteous and helpful and informative and friendly.PATRICIA C.
El cliente no dejó un comentario.David W.
More counter serviceâ€¦it was a little slow to get servedJohn G.
El cliente no dejó un comentario.Burton C. | Overall Experience
great serviceGayston P.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Beth J.
Great employeesJohn M.
El cliente no dejó un comentario.Keoki G.
El cliente no dejó un comentario.Jonathan A.
The problems did not occur because of this location. The assistant manager and installer of your Citrus Heights storeare excellent employees. You should listen to them if you are wise because if you did, this could be one of your highest producing stores. The problems occurred because Fed Ex does not deliver on time. Corporate does not communicate with its locations. Computer systems are outdated. It takes 45 minutes to get through to someone in corporate. When you do get through you get disconnected. When you do get through it goes to the wrong department. Store hours are confusing. When you order somethimg it never comes through on time or it is the wrong item. Owners have no clue of what is going on at various locations and have no idea of what the employees go through. It would be great if the owners spend time at their various locations. Employees in stores should be able to express ways to make the business operate faster and more efficient. I could go on and on however, I do not have enough time. If Uhaul does not get it together they are going to completely go out of business. Owners you are losing tons of money because your not willing to fix problems with the help of your employees.Kelvin W.
El cliente no dejó un comentario.Catherine M.
El cliente no dejó un comentario.Christopher P.
El cliente no dejó un comentario.TESHAWN H. | Overall Experience
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.RICARDO C.
Customer service was phenomenal. The young lady that helped me was very courteous, attentive, and helpful. Not sure what her name was but my receipt says Texeira Rainey.Ron D.
Do a pre maintenance on your vehicles, the truck I received had check engine light on, the bed was sandy, dusty and not clean at all.Dmytro O.
It would have been nice if I could have picked it up at the location I requested instead of having to drive all over town it worked out thank youBryan W.
El cliente no dejó un comentario.STEVEN L. | First Impressions
Staff is nice and professional. They really care that customers have a pleasant experience. Busy locationCarlotta F. | First Impressions
El cliente no dejó un comentario.Bruce R.
El cliente no dejó un comentario.Monica H.
El cliente no dejó un comentario.Jim C.
El cliente no dejó un comentario.baron B.
Door pockets of the rental truck were disgusting, stuffed with food wrappers, food, a dirty sock, several dirty face masks, empty water bottles, etc.Steve M.
Efficient, fast, and friendly staff. Rates were excellent.Stephen S.
Good people always a pleasureJuan Z.
El cliente no dejó un comentario.Spencer J.
Employee was awesome to Time to find out what the problem was and fix itLester A.
The vehicle was returned within the contract period. It was not checked in for five days resulting in an additional charge that I am disputing. Not very professional.Janet P.
El cliente no dejó un comentario.Gabrielle R.
El cliente no dejó un comentario.Tamara R.
The lady that that waited on me was very Professional and I would like for you to give her any kind of accommodations you give to employees for a job well done this was at the Sacramento Auburn and Madison location thank youLAWRENCE M.
When I went and got the uhaul the young lady I think she's the manager, but she was amazing and so helpful the best attitude and very professional I believe her name was Katrina I'm unsure. The young fellow that worked on July 4th when I went to return was amazing beyond words as well. He was very kind answered all my questions and he gave me 100% I'm sorry I don't remember his name but he is African American and he wears glasses. Thank you two for making it easy for me and I will returning soon.Konekeo T.
I have no concerns but would like to highlight the excellent customer service I received today on Saturday at around 2pm I cannot remember the representatives name but she was very very good very good customer service very helpful and she was working very hard to take care of several customers when I arrived and still was very patient and positive. I would definitely choose this location if I can get this type of customer service. Thank you!!Joseph J.
Stop harrasing people that make a reservation and have there credit card on file I spent more time with the guy at the desk then ever and I have rented at that location for over twenty years with the same vehicle rated for 8000 pounds and the younger and ball rated at 6000 the guys in the back are super but the desk guy had a attitude all thru the reservation pick up and just a general dick about my credit card demanding a reference person's number that doesn't even live in this state and has nothing to do with my business or the matter at hand and refused to rent to me I was appauld with this guy's general attitude and the lady that made the reservation was also ubnoxious just harrasment instead of booking the reservations was really pissed offRandy C.
The wait to get my rental vehicle checked back in was too long.Patrick A.
El cliente no dejó un comentario.Nikolas D.
I was pressed for time to pack my U boxes and get them to the Uhaul location in my town. They were supposed to be shipped out the next 2 days, but ended up being shipped out a week later. It was fine because they still arrived on time, but I wish I had gotten more time to load them more carefully. When I went to pick them up in my next location, the fork lift was broken and what should have been a couple hours turned into an all day affair.Haley M.
El cliente no dejó un comentario.Bryan H.
The problem I had, was booking the equipment online. I wanted to book a trailer one way. It was not clear on the website how to do this, so I booked it anyway. I tried to change the reservation to one way, and was told I could not do this. Therefore, I had to pay for an extra day because the equipment needed to be returned at the same location.Michael A.
Servicio al cliente de excelencia. Young lady that helped us deserves a raise. Knowledgeable considerate value conscious... She is the epitome of a great employeeRobert G.
Picked this facility as no more Pods were available was told my other Pods were in Rancho Cordova only to find out that was incorrect and no one told mekim s. | First Impressions
If I had the option to rate zero stars I would . Hands down one of the worst experiences I have ever had with any company and will never recommend to anybody it's a shock that location is still in businessMICHAEL C. | Overall Experience
Excellent serviceBryce H.
El cliente no dejó un comentario.Louise C.
El cliente no dejó un comentario.Cory M.
I was surprised using a debit card was acceptable. I don't have a credit card. The pricing was fine didn't cost an arm and a leg to move. Great service by friendly employee's.Anthony V.
Nothing. I was very satisfied with the equipment and employees.Terry L.
Nothing...great staff from desk agent to fellow in the lot who maintains the vehicles...truck was perfect!Chrsitine C.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.John A.
After moving out on 5/11/2022, I was billed and threatened with a lien in June. It took 2 calls to straighten out your screw up.Marcus B. | Overall Experience
All you're staff was great!Steve D.
When you set up your account on line and go into the office to secure it, with a manager. It should not take them an hour and a half to finalize it. On line it states they have available 10 x 10 units BUT they don't. In the meantime I have hired a Moving Helper for 2 hours at $100 per hour. I only got an hour of his time, the other hour was wasted by the Manager at this facility to get my unit ready, I think. It seemed she spent more time on the phone, then taking care of business. Then I had to buy the more expensive lock because she couldn't find the cheaper one, even though her inventory said she had 54 locks their but couldn't find them? Then next day when I came in, they had plenty of standard storage locks on display in the office. I had to come back and get another unit, which I actually reserved online a another 10 x 10. When I arrived of course there are none but on line doesn't say that. Evidently they have their own items in those units, that WHY they are not available to the public. So they give me a 5 x 8 but didn't assign me a unit number, I had to go back again, and I got the unit number, when I got home my husband informs me that is the same unit number as the first one! I called to get it fixed, only to be told that I have to go back to office, customer service can't handle that. I went back was given the unit number. Plus they had to fix my invoice, I purchased a bundle of large boxes and was over charged for the bundle by $15.00. My husband goes to the storage unit, we can't use it, it's to small. I am so frustrated with this storage place, over charging me, costing me money for a Moving Helper that only worked an hour and charging me more for locks I didn't need to buy I had to find another storage place to meet me needs, and wouldn't have had to do that if this storage place correctly let the public know what they had available. Plus now I had two keep my moving truck for two extra days. This is almost $500.00 dollars extra I had to pay out of my pocket! I would never recommend this Uhaul or storage place to anyone.Patricia O. | Overall Experience
The agent was very fast ,helpful and efficient .Marc P.
The service people were all good except for the gentleman. When I asked for clarification on a charge he waved his arm and asked me to step aside as I wasn't in line because I already had rented? I told him I was in line and y ignored me. Luckily a lady came in and answered my question courteously an efficiently.Richard V.
El cliente no dejó un comentario.Judy G.
Just keep doing what your doing. Great service, got me out and back in quickly. Truck was clean and well maintained.David L.
It's okayEdward W.
The unit I was in and a few others near it was burglarized. We lost valuable belongings including hard-to-price religious image that had been in my family since before I was born. The staff was unclear and not helpful in the filing of police report. Made us think of inside job.Ron O. | Overall Experience
Pick up was horrible wait time and employees walking by ignoring the line and no acknowledgment of people waiting. Drop off inquiry the employees we very helpful.Camilleantonia C.
reserved 5x8 spoke with rep on phone as well as online reservation. no trailer available even tho website said there was and rep said there was. had to settle for smaller trailer which will not fit any bed- therefore i am in new state with no bed, and no way to get it there except to pay uhaul to rent a bigger trailer and hope they dont lie and bait and switch. waste of money/time. liarskathleen T.
El cliente no dejó un comentario.Mitchael G.
THEY WERE VERY SLOW. THE PERSON THAT WAS HELPING ME WAS ON THE CELL PHONE TAKING CARE OF PERSONNAL MATTERS NOT TAKING CARE OF THE CUSTOMERS. I NOTICED THAT YOU VERY UNDERSTAFFED, BUT OVER ALL A GOOD PLACE.WILLIAM M.
The brakes on the truck was not stopping very well.Patricia C.
Lamont was great, very thorough and helped us out with any questions.John P.
They we absolutely great. It could have moved faster but I also understand it's a process, and they had just opened. The young lady who helped me had me out in about 5.Labrett C.
El cliente no dejó un comentario.BALRAJ T.
I believe for being short-staffed the overall customer service was great and the cleanliness of the property, office, and the vehicles were outstanding. I will recommend others to this store any and all the time. Thank you and God bless!Johnny G.
El cliente no dejó un comentario.Shaina M.
El cliente no dejó un comentario.Bill K.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.Larry C.
The truck was dirty in the back and smelled like weed, the code I was given for the self pickup was the incorrect code so I couldn't get into my truck without assistance. The truck didn't come with the dolly or blankets that I paid for so after I got home I had to drive back to pick up the other equipment. Also when returning the truck, there was a line of about 6 people in the store but there were no workers in the store. *when I did get customer service, the lady who helped me was very nice.Tyler B.
El cliente no dejó un comentario.Tamaura R.
Overall, the experience was okay. However, upon arriving for self- checkin to get keys, working the the instructions on the app, there was a second lick on the vehicle where ni key was provided. Luckily the one person working was able to scurry between customers to cone and unlock the track for me to retrieve the key. Upon receiving access to the loading side if the truck, there was no sight of the key anywhere in he truck. Again, getting a hold of the scurrying young man to provide us with the key to the vehicle. I took a short video of the truck before starting it up. When i started the truck, I came to find it 10 miles to empty...I was then told that i would be reimbursed for the gas. Let's hope that is the case. Moving is already exhausting in itself and I expected at least basic standards for receiving my truck for the day of my move, but this was subpar. I wouldn't recommend this location to anyone. Although, returning the vehicle was a little better experience.Sydney M.
El cliente no dejó un comentario.Jessica C.
Courtney at the Auburn Blvd location was amazing! We will use this location to rent in the future.Maggie L.
The young man who handled my rental is the type of employee I would have been proud to have on my staff. Pleasant, helpful, competent ... just outstanding!Don W.
Charge me for 2 gallon of gas, when I bought the van back with more gas then what I left with, I only traveled 12 miles, this means that van only gets 4 miles to the gallon of gas,Danny S.
El cliente no dejó un comentario.Clinton S.
Second time using service front desk was great during pick up but didnt realize I reserved on a week day Friday DIDNT know it cost more I wasn't aware wasnt even told I wasn't even noticed until arrival that my rental I need till the next day I had to give back by 6:30pm from getting it at 12:30pm I only used 47 miles well under 100 mile mark it was and inconvenience being told because someone stole there van and truck that I had to have to go to Watt Avenue service since I walked I couldn't have made it there on foot In time for my service time pick up once I returned the truck I received unsatisfied service from worker DIDNT get his name didnt see a name tag either I think will be my last time ever renting from this locationJulia S.
El cliente no dejó un comentario.James S.
Lady (Amanda?) at the desk was pleasant, helpful and professional!Dale L.
El cliente no dejó un comentario.Jeffery R.
I had to wait 30 minutes to get help when I returned the vehicle. Ended up going inside and was told to go back out to meet someone to return the vehicle. They didn't come out and I waited several more minutes before finally being helped but the lady didn't have the equipment to return so she told me she would finalize everything later and send me an email receipt. Too make it even worse they charged me for 2 days instead of the 1 day I actually had the vehicle. Horrible experience and service.Jasynte H.
I received a one-way vehicle trailer that was from the rust belt. No functioning brakes, floor boards were rusted through and it should of been scrapped years ago. Will not be back!RICHARD F.
I will never use U-Haul again. The Auburn location was a nightmare and my truck was never processed. Wasted two days of my life I will never get back. U-Haul May have a monopoly but it will not for long!Denise M.
Location is pretty great and convenient and well equipped with everything needed for a moving process. Someone is always there to help and answer any questions.Yanna R.
Charged me more and it's a scamLatif Y.
Long wait time even with online check in. Once served, it was excellent.Susan N.
Double charged meDestyni G.
There was only one person working at the counter, I waited over 20 minutes before I could finally check in and there was only one person in front of me and she was finishing with another person when I walked in. Very poor customer service. If there is a line, get help at the counter. There were 2 other computers to check people in but no staff around. The employee was on her personal phone texting and even when I finally made it to the counter she still made me wait another 3 minutes before she helped me because she was on her phone. This was a horrible experience and took over a half hour to finally get my truck!Sarah M.
El cliente no dejó un comentario.Tiffany C.
On entering to pick up, the employees were obviously disinterested in helping customers. It wasn't busy but they were distracted by talking about their social lives and in one case focused on cutting up little slips of paper. I considered canceling my online reservation and leaving.George S.
Fast !!Sonj P.
El cliente no dejó un comentario.Bob C.
El cliente no dejó un comentario.Larisa P.
Good but waiting for an hour or more that wasted my time and my kid waiting in the car outside. But otherwise good.James B.
All was awsome but i think your unit prices are too high. We had a 12 x 22 unit before that at another place and we paid $96 a month...big difference...but your staff is very friendly and knowledgable !!!!Steven S. | Overall Experience
My credit card was compromised so I called U-Haul and the girl took my information over the phone and charged my card. I am on an automatic deduction for every month but on my account the card is not showing. I try to re-add it and no luck!Debby S. | First Impressions
Terrible! The freight elevator broke so things were not smooth. Had to carry stuff up stairsJames M. | First Impressions
El cliente no dejó un comentario.Tremain S. | Overall Experience
GraciasJames F. | First Impressions
units are way too small and falsely advertised 24/7 access. old and gross looking,DANIEL O. | First Impressions
El cliente no dejó un comentario.Lamont H. | First Impressions
Thank you for great customer service 😊magdalena d. | Overall Experience
El cliente no dejó un comentario.Albert M. | First Impressions
El cliente no dejó un comentario.Tamela Y. | Overall Experience
El cliente no dejó un comentario.MICHAEL P. | Overall Experience
The staff is most wonderful and I mean each and every one of them. Everytime I would shop there they would help me to my car, just great customer service. I feel very confident storing my personal possessions knowing they will be safe.Tamela Y. | First Impressions
El cliente no dejó un comentario.Sheri M. | First Impressions
Kortnie, the manager has been absolutely amazing & has made an arduous situation much easier to accomplish. My storage units have been clean & ready for us when a deadline was required. Dine with grace & kindness. I would recommend patients because they are extremely busy.ALYCIA/SCOTT H. | First Impressions
El cliente no dejó un comentario.MICHAEL P. | First Impressions
But The bathroom was no up to par. It needed cleaning and toilet paper.LAUREN P. | Overall Experience
This location needs repairs and clean up. Some peeved that caused me to move were; my unit door was missing the insulation rubber around it making it easy for bugs and rodents to enter and there was a persistent wasp nest in the eaves above my unit. Finally when they ended the 24 hour access, which I loved so I put up with the aforementioned inconveniences; I had to leave.GRACE F. | Overall Experience
They are a good team, but sadly understaffed. Other customers took their frustrations out on them. It was hard to watch. I will say that when it is your turn the focus is mainly on the customer in front of them with very few interruptions. It just took a while. I enjoyed their personalities.Carla K. | Overall Experience
Extremely long wait times on the telephone when calling storage facility (wait times in excess of 25 minutes). Difficult to resolve concerns with corporate on the phone call.OLA C. | Overall Experience
Cooper has great customer service skills. He went above and beyond for me.Sharonda W. | First Impressions
Had a ball at the store. She was so kind. When I came back to fill the storage unit the manager walked us up and brought down flat beds for use to use. Very nice. I wouldn't blame him for what other do but a daily check of the flat beds would be good. There was a razor blade left it blended in. But it could be a hazard for someone grabbing boxes.Carla K. | First Impressions
My tv was stolen with me right there and cameras didn’t show anything need better security I did get it back but only after looking in everyone’s locker !!!Mike W. | Overall Experience
The associates were absolutely wonderful and helped me out regularly during a time of need I was in. My only complaint is that I wouldn't have access to my unit in later hours due to my working hours. But that wasn't something any of the employees controlled.Daniel H. | Overall Experience
Not sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Gracias.Dana C. | First Impressions
I decided to use the "first month of storage free" offer after I rented a UHaul truck. To be honest, I figured it wouldn't be free because there would be hidden fees, etc. But when I turned in my key 5 days before the end of the first month, I was not charged. I was surprised and delighted! I needed a short term rental, and this facility was great.JOLYNNE K. | Overall Experience
The free month rent is very convenient but too expensive to maintain.Gwendolyn S. | Overall Experience
El cliente no dejó un comentario.Ray M. | First Impressions
El cliente no dejó un comentario.Ray M. | Overall Experience
My interaction with one of the customer service agents was not pleasant since he had a quite a bit of an attitude. Just letting you know the truth believe me the others were great except for one. As the saying goes one rotten potato makes the rest rotten. Nip this attitude in the bud and you'll be sweet.Dennis K. | Overall Experience
Staff at this store was mostly new and being trained by Chris, a new manager. He was so professional and quick to support his new employees. The staff was friendly and efficient. Everyone was working hard and willing to answer questions. I would definitely come back to this site.JOLYNNE K. | First Impressions
I'm thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.ERICA A. | First Impressions
Most of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering herLynn U. | First Impressions
El cliente no dejó un comentario.joel b. | First Impressions
The best storage management I've ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staffTaren A. | First Impressions
El cliente no dejó un comentario.Stephen S. | Overall Experience
El cliente no dejó un comentario.Theresa C. | Overall Experience
The manager called me and made my day . Just when I thought I was out of options he went out of his way to help me. I truly appreciate you and your timemarcel b. | First Impressions
El cliente no dejó un comentario.TANYA J. | First Impressions
Excellent customer service! Definitely recommend!JAMIE J. | First Impressions
Love the place, it keeps my valued possessions safe😊Tonya M. | First Impressions
Good manager andrew and cooper was super coolQunnice G. | Overall Experience
Our unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.Rodney H. | Overall Experience
Quite affordable and convinient.Dennis K. | First Impressions
The staff were insightful And helpful the Amado the manager was always available for concerns if needed. Overall great place to store.Barbara M. | Overall Experience
El cliente no dejó un comentario.TANYA J. | First Impressions
The first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to workDARRILYN T. | First Impressions
El cliente no dejó un comentario.Qunnice G. | First Impressions
El cliente no dejó un comentario.jared k. | Overall Experience
El cliente no dejó un comentario.phillip t. | First Impressions
Thank you so much for a well kept up storage!!Geraldine S. | First Impressions
we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.Marcus B. | First Impressions
El cliente no dejó un comentario.Barbara M. | First Impressions
The Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..VIRIDIANA V. | First Impressions
El cliente no dejó un comentario.Dana C. | First Impressions
El cliente no dejó un comentario.Christina S. | First Impressions
They are the best!!!Ray M. | First Impressions
Truck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!Dana C. | First Impressions
Hey! I haven't left!Tonya M. | Overall Experience
GraciasDebra s. | First Impressions
Thank you it helped me to figure out what I was going to do before I moved into a new location again thank you very muchRich T. | Overall Experience
El cliente no dejó un comentario.tyler m. | First Impressions
Im not sure how half of my belongings were missing from my storage when I informed management when I was coming to pick my stuff up. Also unsure as to who thought they were keeping my TVs and how one was broke. Overall, glad the whole experience it's OVER!!!Danica B. | Overall Experience
Clean and organized. Helpful staff. Thank youJames N. | First Impressions
Very convenient, staff was always friendly. As a women, I never had any fear of going there. I always safe and secure.Sandra M. | Overall Experience
I had this unit for years and I felt comfortable knowing they were safe..PRISCILLA C. | Overall Experience
I was given a free month and I did need the extra space temporarily. I was finally able to process all of my stuff into my new home, and I exited the storage facility. I thank U HAUL for helping me with the special on the storage.Robert S. | Overall Experience
El cliente no dejó un comentario.Stormy S. | Overall Experience
The staff was friendly and helpful.Amanda B. | First Impressions
The agent at the front desk who also helped was very nice . He also gave very good direction to my storage unitRolshawn W. | First Impressions
El cliente no dejó un comentario.Mathew J. | Overall Experience
El cliente no dejó un comentario.Jennifer D. | Overall Experience
I received extraordinary service from Amado Hernandez! He is a 5 star employee! Raushanna Majeed 916 676-6462 Thank you so muchRaushanna M. | First Impressions
Nice staff very clean and well-lit and the employees work well togetherDanielle O. | Overall Experience
All the staff was very helpful and friendly!Charles F. | First Impressions
El cliente no dejó un comentario.Judith H. | Overall Experience
We become repeat customers because we crave good energy, we are rememberd, we are treated like family, respect is there! Treat these guys good, that vibe you look for is here in these guys! ¡Gracias!Kimberly W. | Overall Experience
After a breakin we were provided with fantastic service. Very professional and attentive. Even gave us a new lock and keys. We'd definitely recommend this facility.wesley t. | Overall Experience
Despite the issues with computer system,that was out of the employees hands,customer service was great.Being such a large organization, U-haul’s computer system should be top of the line.For both sideMaria L. | First Impressions
name (Sergio) Took 2 days to get my access card Units next to my unit broken in to First day in, unit had a pc of the metal door frame fell ofhit the back off my head Contacted my attorneyCergio L. | First Impressions
Thank you for your accommodation 😀Sara L. | Overall Experience
Great service always at this location.Natalie G. | First Impressions
So nice to have someone who knows the sign language! I am deaf and that was pleasing experience.John R. | First Impressions
Everything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.Dennis B. | First Impressions
Management is very knowledgeable about job. As a result Excellent service from all. GraciasSonia S. | Overall Experience
Staff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.Brenda M. | First Impressions
Great service! very clean storage units.Griselda Z. | First Impressions
I was told that my month would be prorated for the final month by the lady that I spoke with, but when I spoke with the man from the facility he informed that i would not be prorated. This is the secSean M. | Overall Experience
My reservation wasn't there when I went to check in so I didn't get the unit size or location I needed. Actually, the person working didn't even look up my reservation which I was promised they had.Brenda B. | Overall Experience
This storage was vacated before 7/9/19. Yet I kept getting calls and fun emails until the last one on 9/16/19. Finally Kevin listened-thank you. I have no comment about anything else because above.evelyn stolen b. | Overall Experience
This place was great, very happy with the job that the young gentleman did with dispatching us. Thank you!!Sandra M. | First Impressions
Only gave 4stars due to on my last trip unloading my storage the alarm went off up by the office. Sirens and flashing lights no one ever came to check it. Other than that it's been the best u-haul.Nicole E. | Overall Experience
There are not enough people at this facility. The people who are there are extremely overworked. They are also very courteous and understanding.jennifer b. | Overall Experience
Very well maintained facility and a very professional and friendly staff.Neil D. | Overall Experience
It was extremely fast staff answered all my questions.Nicole E. | First Impressions
Bathrooms are very dirty, people working there are not trained well. The lady there does know what to doAthena T. | Overall Experience
This was a great place to store our stuff. I highly recommend it.JEREMIAH P. | Overall Experience
Muy mala actitud de los empleados al querer hablar de mi negocio con la compania no dan informes ni de uno mismo pesimo trato y no entendimiento para ayudarelias m. | First Impressions
I paid my bill sometime between August and November of 2018 and am STILL being harassed by you.Pat B. | Overall Experience
Friendly and professional staff. Nice facility.Neil D. | First Impressions
No additional commentsCedric M. | Overall Experience
Both your customer service people as well as your storage facility people were very kind, friendly & most helpful & we thank you all very much.Joan O. | First Impressions
Good service no complaintsGloria W. | First Impressions
Every staff member was extremely friendly and helpful and went above and beyond!Katie L. | First Impressions