Customer Reviews for U-Haul Moving & Storage of Chippewa

546 comentarios

2660 Constitution Blvd   Beaver Falls, PA 15010

(724) 843-2592

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(724) 843-2592

2660 Constitution Blvd
Beaver Falls, PA 15010

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Trailer worked great to haul my motorcycle no issues quick and painless

Richard F. 
Rating:
4.0

Maverick is such an EXCELLENT employee of yours. He knows his job and he does it with respect and lots of knowledge.

KATHLEEN B. 
Rating:
3.0

Bathrooms were discussing! No trash cans so there was trash laying everywhere. Needed cleaned!

WILLIAM C.  |  Overall Experience 
Rating:
3.0

So, the truck was nearly new, but had a wonky tire sensor which wasted almost an hour of my time. Seems like that should have been caught during the inspection. Also, it was due for an oil change. Other than that, the process was great! If you're not gonna maintain the vehicle though, I can only rate as average. Because that made me worry a fair bit while driving. Roadside assistance just told me to roll with it like that.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

Top notch. Beginning to end.

Scott G. 
Rating:
4.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Jamie P. 
Rating:
5.0

Everything was fine

WILLIAM O. 
Rating:
3.0

Better restroom availability; explain the contract; ended up w unexpected charges.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Craig O. 
Rating:
2.0

Customer did not leave a comment.

Kayla R.  |  First Impressions 
Rating:
5.0

I rented a "claimed" 6' x 12' trailer. You need to tell people that the opening at the rear is 16" narrower, which makes the trailer no use for a mower with a 5' mowing deck. We had to remove the deck to get it on the trailer. Why don't you make this clear on your website?

David E. 
Rating:
4.0

Customer did not leave a comment.

Michele F.  |  First Impressions 
Rating:
5.0

Excellent friendly service.

Francis C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

All was fine ...

dave K. 
Rating:
3.0

No one pulled the van up! Or walked me out? I have never Experienced this before? The kid Justin said it's the first one out there In The lot...here's the keys..

Robin H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Esteban S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIANN J. 
Rating:
5.0

Customer did not leave a comment.

Cora Y. 
Rating:
5.0

He came right out to help us, got me checked in and clearly explained what I would be receiving through email. Great location and easy to find!

kelani N. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Thank you. Continue striving to press on in the kindness of our Lord and Savior Jesus Christ!

PETER D. 
Rating:
4.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

JOHANNAH Z.  |  Overall Experience 
Rating:
4.0

Everything with the facility was great. But the staff was not great..appeared to be annoyed when asking questions. When address was wrong stating it was okay if it was wrong ect.

Lilia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leigh G. 
Rating:
2.0

Charged 500 for scratch on the side of the truck when I am Avery honest Christian and did not hit anything.

NINO P. 
Rating:
5.0

The employee, Maverick, was fantastic. I am definitely going to visit this location again.

STEVE S. 
Rating:
5.0

I think U-Haul is doing a good job, I am pleased with the service that I am receiving.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

The nice lady from Boston was fantastic at this chippewa location love her best personality great customer service

Terell R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

You motorcycle trailer is TOO high, it tore off the custom lighting on the bottom of my 2001 Road King. Than when I called to complain I was told it's my fault for not measuring. That since they didn't load it that they aren't responsible. So I will make sure every biker I ever talk to I tell them to never use your ‘motorcycle' hauler. I'm just lucky that's all it did to my bike. But now I'm out at least $200 to have lights replaced.. so extremely upset and disappointed, never again.

David B. 
Rating:
5.0

Well pleased Good experience

Serbeshton M. 
Rating:
5.0

Maverick Davis was great to deal with! Really nice and friendly.

ERIC D. 
Rating:
4.0

The company needs to significantly improve the internet or system. 3 out of four times the system has been slow or not working. I planned to move my household items into storage. When I returned with the truck the computer system was down. I had to return my stuff to the garage and return the truck without storing it because they could not compete a rental agreement for storage. This was a huge inconvenience to me. I had this window of opportunity planned, before leaving on a business trip. When I return from my trip, I have one day with other commitments before leaving for my wedding. This is not a way to conduct business and placed the staff in a very awkward situation. —Marv

Marvin D. 
Rating:
5.0

The Chippewa location is in a great, convenient location and offers a lot of great storage and moving options. All staff was friendly and professional, and the rate for my equipment was very fair. I would highly recommend this location to anyone who needs storage of moving help.

Charles R. 
Rating:
5.0

U-haul on site rep was excellent!!!!

Erik M. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALEXANDER C. 
Rating:
3.0

Customer did not leave a comment.

CARL D. 
Rating:
5.0

They had what I needed, when I needed it.

Philip C. 
Rating:
3.0

Customer did not leave a comment.

PAULA Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

We really like that trailer we used.

GEORGE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kara D. 
Rating:
3.0

Rude staff, equipment was damaged but was told if I want it use it that's all they had.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Jacob G.  |  Online Move In 
Rating:
5.0

Nothing. Great place with friendly and efficient staff

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

Put a list of the basic rate for different size trucks On the Front window for people driving by to see and they will remember approximate price when someone says I need to rent a vehicle

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Janine F. 
Rating:
3.0

The lady that helped me was very helpful and pleasant however, when we first walked in, we weren't even greeted instead we were rudely yelled at by a man with glasses and shaved head that we needed to put our masks on, just because masks are required not everybody has flipped over to that way of thinking yet because it hasn't been a life long requirement, so sometimes people just forget. Plus there were other workers not wearing theirs so it didn't seem like it was that important. Anyway, there's nicer ways to telling people to do something by actually getting them first.

Leah B. 
Rating:
5.0

Be more clear about the return time and options to extend.

MARCY B. 
Rating:
5.0

The 2 guys at the Chippewa location who were working on Sunday April 4th did an excellent job. Great customer service and answered all of our questions. They even didn't charge us for the extra 2 hours that we had the vehicle.

brandon V. 
Rating:
5.0

Kelly and the Beaver Falls U-Haul team were great. They guy who helped hook up the trailer was very helpful and ensured everything was safe and working correctly. Kelly had great commo with me to let me know my UBox arrived and when I could pick it up. Tremendous customer service all around.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Sierra W. 
Rating:
5.0

Great folks work here. Highly recommend.

James B. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
1.0

The lady working with the lady that was handling my reservation and pick up was very rude disrespectful I explained I was having a medical issue trouble breathing I am 53 years old with a heart condition but she persisted with her disrespect I will take my business to Penski from this time forth and will advise everyone I know to do the same.Employees like that hurt business

JAMES W. 
Rating:
5.0

Kelly and her team where fantastic. Caring, friendly,helpful and very knowledgeable. I was on an extreme deadline and had little time to spare. They made sure everything was ready for me and make check a breeze. Definitely a location that knows their business. Just a pleasure to deal with.

Sylvia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHANNAH Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nejwa L. 
Rating:
4.0

My return was easy and efficient. No time wasted sitting waiting for an employee. Maverick was very experienced at his position. Thank you!

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

THERESE W. 
Rating:
5.0

Customer did not leave a comment.

Patricia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
1.0

This place is a complete rip-off. I got a quote on the U-Haul website for a car hauler. I called this location to check on this item being on property because I've had terrible experiences with U-haul scheduling me for items that weren't were they were supposed to be. Long story short and showed up for the trailer they billed me for almost twice what the website quoted for the trailer. I despise dealing with U-Haul and wish there was another option.

THOMAS J. 
Rating:
5.0

BOTH JUSTIN AND MAVERICK WERE EVERYTHING I WANT IN A EMPLOYEE FOR HELP.. KNOWLEDGE ,KINDNESS , UNDERSTANDING OF THE ENTIRE PROCESS.. SPECIAL SHOUT OUT TO JEFF AT BEAVER VALLEY MALL STORE.. WHOEVER IS DOING THE HIRING FOR UHAUL KNOWS PEOPLE.. GOD BLESS RODNEY WATSON

RODNEY W. 
Rating:
5.0

Customer did not leave a comment.

Jami D. 
Rating:
5.0

Needed a good sweep out, but other than that, the trailer was in good condition. The standout of my experience though was dealing with Trish. She was polite and knowledgeable, and put me at ease about my first trailer rental. She made sure to hook everything up and double check it for me, and gave me a few pointers to help me on the road. 10/10 would rent from here again based on her alone.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Paula M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen D.  |  Overall Experience 
Rating:
5.0

Kelly Kline was very helpful.

carol f.  |  First Impressions 
Rating:
2.0

We were told the total cost when we returned the rental was $58 but instead I have 2 charges on my card of $75 and $132

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

I watched a news report on the cleanliness of some of the vehicles available for rent at other facilities(these were in relation to New York outlets). I wanted to say, I rent these vehicles on a fairly often occasion for my job to haul items. I have never witness any dirty vehicles and they are always clean and I honestly feel safe renting from this facility. During this Pandemic, it is a trying time for everyone, and I want to state that I will continue to use this facility and feel safe that they are taking the proper precautions to provide a safe experience for all clients. A++++

BRIAN S. 
Rating:
3.0

I in general just would not recommend uhaul. I will say the return process went smother than pick up.

Charles C. 
Rating:
5.0

Internet connection would be the only improvement for that store. Everything else was 100 percent the best experience I've dealt with any customer satisfaction

ROBERT A. 
Rating:
5.0

Check-in was a little different because several people were returning at the same time so the agent didn't have time to "clear me" in person, but they e-mailed me my receipt and there were no unexpected charges, so it turned out OK.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Fix your app so customers cans get receipts when they return equipment not an hour or so later on line

brian M. 
Rating:
1.0

Customer did not leave a comment.

Jacquelyn P. 
Rating:
5.0

N/A

Drew O. 
Rating:
4.0

It was a busy move-in day, so I couldn't get one of the drive-in areas at the front, but the staff were accommodating and allowed me to use the sliding door in the front. The staff have been helpful getting my 2 units reserved and next to each other, which is perfect!

Janel S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caitlyn N. 
Rating:
5.0

Customer did not leave a comment.

Kade M. 
Rating:
5.0

Customer did not leave a comment.

Michaelann W. 
Rating:
5.0

I would maybe have a neon sign in the front saying (open ) because I had a hard time figuring out if the place was open. Overall a pleasant experience knowing what kind of work I was about to get myself into. Very easy and hassle free.

Daniel G. 
Rating:
5.0

The woman working there was super friendly and made the entire process pleasant.

Kevin F. 
Rating:
5.0

The representative at the location did not know to tell me that the fender on the AT could be moved down to allow opening and closing of the driver side door of the car being transported. This resulted in me driving back to the location to return the AT I thought was unusable, only to be told by another employee that the fender could be moved. I suspect that the employees are not being trained on the use of uhaul equipment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Stanley K. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
3.0

The only thing is I wondered if u had an extra dolly on the truck when we returned it. And why do you advertise one price and then add a second price on the bill.? That is misleading!

Charlotte D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Lee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY C. 
Rating:
4.0

Since the location has no cell reception free wifi would be nice. You can not do vehicle inspection before you leave.

Matthew J. 
Rating:
4.0

Customer did not leave a comment.

Breon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquitta C. 
Rating:
4.0

Customer did not leave a comment.

Stacy S.  |  Overall Experience 
Rating:
5.0

Carol and I were pleasantly surprised upon the arrival of our U-Box. As non-professional packers, our boxes and other items arrived in just the same condition as they left our home. Thank you for your help!

james S. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

The lady at the drop off U-Haul was very professional and very helpful thank you Chippewa location

Stephen M. 
Rating:
3.0

employees seem to not understand the computer system very well.

kurt K. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Danielle k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine r.  |  First Impressions 
Rating:
5.0

I feel the monthly rates are fair for the amount of space.

Danielle k.  |  First Impressions 
Rating:
3.0

My overall experience was okay. Only bad experience I had was 2 months in row I came in and there was a nonpayment lock on my storage unit and I’ve always paid on time. I don’t know what the problem was but every time I asked none of the sale associates had an answer for me.

Shalena S.  |  Overall Experience 
Rating:
2.0

Justin is incredibly rude and speaks in a condescending tone. The store staff does not enforce mask policy.

TRACY J.  |  Overall Experience 
Rating:
5.0

Employees were always helpful. Facilities were always clean and well lite. Storage unit was clean and well maintained. My wife and I always felt safe and secure while we were at our storage unit. Thanks

Rob B.  |  Overall Experience 
Rating:
5.0

This facility was a fantastic option for our recent move. The staff was friendly and helpful. We were so happy to be out of the weather in a comfortable environment to store our things. The value of what we were provided for the more than affordable price was appreciated in a time of moving stresses! We have told many friends and our realtor of our great experience.

Cara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  Overall Experience 
Rating:
5.0

U-Haul Storage of Chippewa is a very clean and well run facility! The staff has been very helpful and friendly. We love the 'just drive in and dolly your stuff to your unit with no hassle.' Overall, it has been a great experience to have storage at this site!

Frank G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebekah L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
5.0

I’m very happy the office staff was still available when we moved in because for first time storage unit users the process was really confusing, especially as I requested online. I was disappointed in the size of the smallest unit that I have because it said it was big enough to store one room worth of stuff in, maybe if you were storing a bathrooms worth of stuff, but we managed to store the few things I needed to. Otherwise, it was very clean, and the staff was very helpful.

Christina S.  |  Online Move In 
Rating:
3.0

Security card didn’t work. Alarms went off. Could not load app to check in nor check out truck.

Lynda S.  |  First Impressions 
Rating:
1.0

The storage unit itself was fine. The facility was also well kept. The office staff never gave me a card to disable the alarm for my unit. I had terrible trouble with getting the unit set-up when I was in the office and for all my “trouble” uhaul gave me a discount on one months rent. Unbelievable.

Nicki R.  |  Overall Experience 
Rating:
5.0

The advice we received for a storage and moving solution was excellent! Friendly and well informed.

Cara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  Overall Experience 
Rating:
5.0

My experience was very good with the people and the facility. The facility is always available and easy to access.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suprena C.  |  Overall Experience 
Rating:
5.0

We had a good experience that met a particular need for storing things for our daughter as she moved form one house to another. Thank you for being able to use the facility free for a month, great promotion !.

Robert B.  |  Overall Experience 
Rating:
5.0

They were very nice to me always.

Rita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachael C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIchael H.  |  Overall Experience 
Rating:
5.0

Good experience, would uses them again.

Robert B.  |  First Impressions 
Rating:
5.0

I loved the staff they were real helpful and friendly

Phillip F.  |  Overall Experience 
Rating:
5.0

So far everything has been great. I've been able to access my unit, the staff was helpful in teaching me the check-in/out process. They even called me when they noticed that I locked my unit "open" instead of "closed." It's great to know that they really are looking out for my stuff.

Nora U.  |  Online Move In 
Rating:
5.0

Kelly went above and beyond in her assistance. I was impressed when I saw the unit itself with the cleanliness and order. I would definitely recommend you to others.

Ruth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad M.  |  First Impressions 
Rating:
3.0

The website said 24 hour access but the units were closed at 5 pm. Never would have rented here if I had know this prior to renting.

Nancy W.  |  Overall Experience 
Rating:
3.0

There was Nice people in your store . I only have one issue U Haul said that I never returned the Appliance Hand Truck to your Store N I did return it to your store.Please if soemone could contact .

Tina S.  |  First Impressions 
Rating:
5.0

Perfect for my needs, friendly people to help me at first. Love the environment, so my things will be freeze! Very, very happy!!

Rita S.  |  First Impressions 
Rating:
5.0

I had an issue with billing on my storage unit, but the associate (do not know her name) opened up my account & got it fixed rather quickly. I truly appreciate service received on by UHaul Chippewa.

Donald M.  |  First Impressions 
Rating:
4.0

good service

Jean T.  |  First Impressions 
Rating:
5.0

I was able to get in and out within 10 minutes. I rented a storage unit and Michael was quick and friendly in helping me with my transaction.

Julie D.  |  First Impressions 
Rating:
5.0

Very helpful and directing you.

Pansy H.  |  First Impressions 
Rating:
1.0

The employees tried there best. No manager was on duty. Finally got our storage unit after 1 hour wait. New facility, I understand. But just poor management and planning.

Leon M.  |  First Impressions 
Rating:
5.0

The team in Chippewa are outstanding. Very friendly and helpful

Brian H.  |  First Impressions 
Rating:
4.0

I rented a 15ft truck & a new climate control 5x10 storage unit. Very satisfied the service & help I received. Everything was explained in detail. Truck & storage unit clean and worked well.

hopeann d.  |  First Impressions 
Rating:
4.0

At the time of this review the facility was still under construction and did not have the access hours available as per the website, but the customer service was excellent.

Elizabeth L.  |  Overall Experience 
No reviews have been submitted for this location.

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