Customer Reviews for U-Haul Moving & Storage of Chester

1770 comentarios

1600 Highland Ave   Chester, PA 19013
(I-95 & Hwy 322)

(610) 494-8226

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(610) 494-8226

1600 Highland Ave
Chester, PA 19013
(I-95 & Hwy 322)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone did a great job for us, Thanxs.

michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

kayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda L. 
Clasificación:
5.0

The passenger side mirror was not in good shape. Prior to leaving I went to adjust it and noticed some duct tape on it. As I was driving on the highway it moved to a point where I could not see if anyone was next to me if I changed lanes.

Robert M. 
Clasificación:
5.0

Very respectful & Clean

MARKETA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRAH K.  |  Overall Experience 
Clasificación:
5.0

The staff were excellent and I would recommend them to anybody at any time. However, my bad experience lies with the fact that I rented the unit which was a 5x6 trailer and was only given return status I could not take it one way and it cost 9 hours of travel time to bring that back I was unaware of that fact until after I had rented it not to mention I wanted an enclosed trailer and I ended up with something that was open.

JOSEPH L. 
Clasificación:
4.0

It was hard to find out truck we walked around in the storage lot 5 minutes before someone drove up and told us we're it was

SHANEKIA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMAL K. 
Clasificación:
5.0

Pleasant atmosphere!

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE B. 
Clasificación:
1.0

The girl that worked there said they had no trucks even though I had a reservation. I had to call main office just to get a van. They had vans it seems the girl just didn't want to do work.

BRIAN B. 
Clasificación:
5.0

The people I dropped the equipment off to were incredibly nice and friendly. The were extremely competent and did a thorough going over of the equipment when I dropped it off.

Brian S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY E. 
Clasificación:
3.0

You need more parking space for returning trucks after hours or a separate parking lot for people who leave there cars there while renting a truck

LAURENCE K. 
Clasificación:
5.0

Tay and Tina are a fantastic team. My truck was ready and they got me out the door quickly and safely. This is the best location in town!

KENNETH C. 
Clasificación:
5.0

Tina and Nelle were the best

JACK R. 
Clasificación:
3.0

My site was changed and time was changed 3 times. Disappointed that when reserving the truck was told the site and truck was good, and then having the changes come was disappointing.

ERNEST D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVAUN H. 
Clasificación:
5.0

Professional Staff and Manager. Knowledgeable and exceptional customer service!

Danielle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie B. 
Clasificación:
5.0

Nothing it was perfect the staff was great.

WILLIAM O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Tina and Tay are extremely helpful. I rent trucks 3 times a month. It would be nice to get reward points or discounts on multiple rentals...it would be a nice perk non-profits! Dr. C

CAROLYN C. 
Clasificación:
5.0

I just want to say Lexie is the greatest.She went out of her way to find me a truck that i was desperate for .If i cuould give her a raise i would thank you so much .

Barry H. 
Clasificación:
5.0

I would recommend the U-HAUL to my family and friends I've always used U-Haul for all my storage needs with no problem thank you for your service and to the staff thank you for everything until next time all be safe have a blessed day

gale f.  |  Overall Experience 
Clasificación:
5.0

The gentleman I dealt with was excellent

Ronisha H. 
Clasificación:
1.0

El cliente no dejó un comentario.

XIAODONG Q. 
Clasificación:
3.0

My pick up location was changed without notification until day of pick up. I was told by customer service that I would get a discount on the mileage since the new location was much further away from my event. At the end of the day, credit wasn't applied and I had to pay more. Not happy about this at all. No one understood my position nor try to help with the extra mileage fees.

Lakesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMOND H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA K. 
Clasificación:
4.0

The staff was professional, courteous and helpful. It would have been nice if the office had more packing supplies available. I really needed a TV box but there were none. Also, the items I ordered were not in the truck upon my arrival.

RACHEL W. 
Clasificación:
3.0

Some of the staff seemed very lazy while others were working hard. Had to buy 2 locks because the key broke off into the 1st lock.

Mike M.  |  Overall Experience 
Clasificación:
5.0

Everything was good I thank u-haul for helping me out with pleasant help

JADON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

Very nice experience. Will do it again.

TANYA H. 
Clasificación:
5.0

Ms. Tina was an awesome representative for your establishment. She was courteous, prompt and very helpful for my checkin and checkout process. I visited this site many years ago and the owner was EXTREMELY RUDE! I vowed to never go back there again. I was told that the management was different and decided to give it a shot. I'm glad that I did because it was a world of difference. I will be sure to use your Highland Avenue location for all of my UHAUL and storage needs!

ERIKA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELLEY C. 
Clasificación:
5.0

Great and helpful im greatly thankful

LISA C.  |  Overall Experience 
Clasificación:
5.0

Ms. Tina and the other staff was so nice and helpful

Jovani S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Everybody at this location was professional and great

AYODELE A. 
Clasificación:
5.0

The Lady was awesome

CHRISTOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY E. 
Clasificación:
5.0

We got two dozens of furniture pads, that was way too many and that dint have any ties to type to furniture

RAJENDRA PRASAD P. 
Clasificación:
5.0

I will be back soon to rent smaller vehicle.

JANICE M. 
Clasificación:
5.0

The service was great and very very Professional would recommend all my friends

AKWASI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEON P.  |  First Impressions 
Clasificación:
4.0

Have dallies available.

BRIAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRI I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOMBUSO K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederick Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor F. 
Clasificación:
2.0

I'm having trouble with the app. And they mixed up my reservations with someone else.

KENNETH B. 
Clasificación:
5.0

Vans and trucks were immaculent!!!

Eric S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lou M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHRYN K. 
Clasificación:
4.0

Trailer was very old. Orange and silver color. Exterior showed rust and caulk. Tires were cracked on sidewall. Northeast Uhaul need to bring back trailers and trucks from Florida!

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM B. 
Clasificación:
5.0

Staff friendly & Hospitable

LISA R. 
Clasificación:
5.0

The manager was very punctual and accommodating. I would use this location again!

CARROLL S. 
Clasificación:
1.0

location employee was awesome, the digital experience was horrible and it cost you a customer as I will never use u-haul again. the service I received from the customer service was diplorable

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd K. 
Clasificación:
1.0

Your company need new crew members. And properly trained employees.

KIA P. 
Clasificación:
5.0

Helpful staff! Tried returning via mobile, though, but didn't work.

JEMAR D. 
Clasificación:
3.0

Have requested truck size available when customers reserve a head of time

Nicole J. 
Clasificación:
4.0

Perfect experience it may be better if we can manage everything on a app

JOSE D. 
Clasificación:
4.0

The business was very busy, Not enough Staff to take care of the Customers

ALICE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

This was the easiest thing I have done in quite some time. The woman that waited on me was very nice and friendly and there was a man who asked me if I needed any help with putting things in my storage. Great customer service.

DOROTHY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanos K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
4.0

Staff was pleasant and helpful

DONALD S. 
Clasificación:
1.0

It felt like U-Haul failed me every step of the way. Here is everything that happened in chronological order. 1-Jun-21: reserved a 20 ft U-Haul truck from location 3111 Grays Ferry Ave, Philadelphia, PA 19146, including a dolly and a furniture dolly 23-Jun-21: I received a call from a U-Haul customer service representative saying that what I reserved was no longer available, and that I had the option of a 15 ft truck and that I had to pick it up from location 1600 Highland Ave, Chester, PA 19013. I was notified two days before my move, so I had no option but to accept. I called customer service that afternoon, and the representative was rude and did not try to help at all. 25-Jun-21: I arrived to location 1600 Highland Ave, Chester, PA 19013. The 15 ft truck was available, but they did not have the dolly or the furniture dolly that I had reserved. I accepted the truck because I had no option at that point, and I had to drive to location 612 Chester Pike, Crum Lynne, PA 19022 to pick up a furniture dolly. The Crum Lynne location did not have a dolly either. While driving back, I got a flat tire, and the roadside assistance was great.

ANDRES O. 
Clasificación:
4.0

Truck was filthy

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDA C. 
Clasificación:
5.0

The front desk staff were so helpful with what they could help me with ! Very understanding of my frustration

MELISSA M. 
Clasificación:
5.0

Nothing because my experience was perfect.

PATRICIA M. 
Clasificación:
5.0

Best storage in PA!

Michael L.  |  Overall Experience 
Clasificación:
5.0

I should have schedule the truck that I want it in advance your service was great

SAMUEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre W.  |  First Impressions 
Clasificación:
4.0

Excellent customer service. Would have rated higher if there was a better selection of trailer towing supplies available.

Christopher L. 
Clasificación:
5.0

The national customer service rep that I talked to, WRONGFULLY told me that the trailer I was renting was available at the pickup location. I arrive to pickup the auto transport and it was double booked to my dismay. Thankfully the local associate at the location was very helpful and made good on my reservation despite the mixup. I would highly suggest that UHaul does a much better job communicating with your local dealers/associates. There is too much competition popping in your industry to make these kind of mistakes at the inconvenience of the customer.

ROBERT J. 
Clasificación:
4.0

I appreciated easy self-checkout instructions, no wait time

Deklerk N. 
Clasificación:
1.0

I reserved a truck 2 days before needing it to move into my new house. When I arrived at my pickup time, i followed the instructions on my phone, which then informed me that I could no longer pickup my truck virtually, I had to wait until they opened at 9 am. This put me back an entire hour for my entire day. When someone that worked there did arrived, they saw us standing in front of the building waiting and they still proceeded to clean the trucks and put them away from the night before. When she finally did acknowledge us, she opened the door at 9:05, and was anything but friendly. When I asked her why my truck had not been ready at 8 am as promised, she informed that the person who left the night before simply decided not to stage it for pickup the following day. I received no apology, nor did she offer to do anything to make my day go any smoother. I am 7 months pregnant and had several family members all waiting to help me move. I was astonished at how unapologetic the woman working there was. I understand that everywhere is short staffed, and most people go to work frustrated, but this should be no reason to take it out on me. I don't see why you bother having a feature that allows you to do a virtual pickup, or even a feature that allows you to book a truck ahead of time, if the employees can just decide or their own accord, that they don't feel like staging the truck for you. Extremely unprofessional, I will not be going back and will suggest any of my friends and family do the same.

STEPHEN H. 
Clasificación:
4.0

Had an issue with a tire on trailer I rented and called roadside service and they would have taken 4 hours to get to me. I plugged the tire and re inflated the tire. I am happy I fix tires for a living and had my kit on me and I wish I could have charge you guy $15 for the plug.

JUSTIN A. 
Clasificación:
1.0

Update your systems. I was to get a storage unit. Reserved it online got to Uhaul they didn't have any. This pushed my time back with my movers. Called to rectify the issue was on hold for over an hour. Very upset

MONIQUE J. 
Clasificación:
5.0

Check the air pressure in the tires one was very low. Staff was friendly and helpful.

JOSEPH W. 
Clasificación:
5.0

Sorry for the inconvenience, keep up the great services!

LORETTA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
4.0

The dispatcher was very courteous and gave good advice.

Christopher L. 
Clasificación:
3.0

Waiting on a recipe

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANCHE I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN S. 
Clasificación:
5.0

Service is already excellent.

TIMOTHY L. 
Clasificación:
5.0

I made my reservation a month ahead of time at Wilmington DE site. On the day of my reservation, it was changed to Chester, PA. So I have to travel 30 minutes to PA which was really inconvenient. I also visited the Wilmington site a day before and confirmed the location. You really should be working on meeting reservations

Clarence T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Usman N. 
Clasificación:
5.0

I dropped the trailer off about 5:45 pm and was told I would receive a confirmation email showing I dropped it off.

WILLIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha B.  |  First Impressions 
Clasificación:
5.0

Furniture dolly was not available as reserved. Apparently the central reservation system does not check availability at the site, as the staff said it had been several weeks since any furniture dollies were available. I rented an appliance dolly instead and got only marginal use out of it. Location staff was professional and timely in all support.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUJELI R. 
Clasificación:
3.0

The gas tank was between 1/4 and 1/2 full requiring me to purchase gas almost immediately for my move. Tanks should be over half full at least

ERIC C. 
Clasificación:
5.0

Nothing. Everything was good

JOEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tray B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD D.  |  Overall Experience 
Clasificación:
5.0

The manager at the Chester facility Ms. Tina is very professional proficient in her job always a pleasure to deal with her.

MAFALDA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARYELLEN R.  |  Overall Experience 
Clasificación:
4.0

Nice

CHARITY G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASINA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

palmer w.  |  First Impressions 
Clasificación:
5.0

Tina is so compassionate and understanding. She is truly a blessing

DONNA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA P.  |  First Impressions 
Clasificación:
4.0

Thanks for the great customer service guys!!!

Kashief M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAPRICE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

brian w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jontelle S.  |  First Impressions 
Clasificación:
5.0

Neena was just as helpful as the manager Tina, I will continue to use this facility.

william b.  |  First Impressions 
Clasificación:
5.0

I was satisfied with UHaul services. The staff was friendly and professional. I never experienced a problem with the storing my belongings.

tyra s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra J.  |  First Impressions 
Clasificación:
5.0

Thank you for everything

JOSE C.  |  Overall Experience 
Clasificación:
3.0

The manager, Tina, at the Chester site was very helpful and courteous when we had a few billing issues. She was timely in her communications and always willing to help.

WIDNER U.  |  Overall Experience 
Clasificación:
5.0

After a miserable experience at a Uhaul place in Malvern, I came here and was greeted with excellent customer service and with exactly what I had a reservation for.

Rachael W.  |  First Impressions 
Clasificación:
5.0

Staff friendly

CHRIS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

orlando c.  |  First Impressions 
Clasificación:
5.0

Thanks for your help

Chiantay B.  |  First Impressions 
Clasificación:
5.0

AWESOME LOCATION

kelsey j.  |  First Impressions 
Clasificación:
3.0

Very friendly. Computer system unavailable to give codes for spouse access. We have 1 card to share in order to gain access to our locker.

CHERYL T.  |  First Impressions 
Clasificación:
5.0

I appreciate the interaction of manager and staff.

JESSIE B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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