Comentarios de los clientes para U-Haul Moving & Storage of Chester

more parking area

I rented the 15-feet box truck on 1/15/2021. The representative only highlighted the mileage and fuel level on the contract for me to verify. I did not realize that he wrote the contract only for 3 hours instead of 24 hours. Later, when I realized later that he only put 3 hours instead of 24 hours, I called the office to inform them of the mistake. They gave me a hard time, and tried to charge me again for another day with the knowledge that they only give me 3 hours instead of 24 hours, and also wanted me to make another down payment. I had to rush to return the truck before close time just to avoid these additional charges they were asking me to pay. Note: My understanding is that U-Haul rental agreement is daily not hourly.

Employees at the front desk were not wearing masks the entire time! Even when I came to return it they didn't not have masks and I believe one of them was the manager I will never return to this location!!

Great customer service

Customer service was excellent and helping me out

The advertising was deceptive. But that had nothing to do with the location. That's uhaul's policy. I wound up Paying almost 4 times more than $19.95

Perfect

Nothing

Neena was just as helpful as the manager Tina, I will continue to use this facility.

Everyone was very helpful and professional. Overall a very good experience.

I was satisfied with UHaul services. The staff was friendly and professional. I never experienced a problem with the storing my belongings.

The pick-up location in Chester was so much better than the terrible location in Crum Lynne where I initially reserved the truck and trailer but found out by accident when I called the location that a trailer was not offered there. So why when I went in person to reserve a truck and trailer did the person who made the reservation accept it???? If I had shown up and there was no trailer, I would have been very angry and walked out and never used U-Haul again. But, because the experience at Chester was extraordinary and the people there were so professional and helpful (especially Tay), that I will go back again and again to that location. Ken Charron (610)544-1070

no problems

The manage, Tina or Linda lied in me when she didn't service me. Our truck we rented on Oct 30 could have cost us our lives and she tells her manage I was rude. I asked for a partial refund on the truck. I like people with manners and good customer service. There was a young lady light skin looks mixed was nice, she needed some assistance but she handled herself well. When I contacted our drop off location and explained to them about my experience he advised me to call Chester where we got the truck from and that she will process our customer complaint, she was rude to him as well, she also was rude to my husband. We want a partial refund on your raggedy truck and the lady in Chester makes it sound like it's our fault when in fact that truck that we had came from NC. We sat in our car and watched her check the gas and mileage and that's it. I believe if she knew that truck just came from a long distance run, why would she offer that truck to us as we were going on a longer distance. I'm highly upset.

Always efficient and friendly

Updated trucks would be nice and help make the experience better. The employee was very nice made the experience pleasant.

First, I reserved it to a nearby location where system showed an available 26ft truck. Then, they called me stating that they changed my pick up location... Which caused me to drive additional 15 miles! On the day of pick up 11/1, it was scheduled at 9 am, I arrived around 8:50 am, 6 more people lined up and after several central calls, the manager came in around 9:35-9:40 I paid 3 men for the labor and this location's unprofessionalism caused my paid workers to wait for 45 mins extra! I am requesting a refund for both labor and extra miles. 90$ for extra pay for labor and miles. email me at fatihgozuacik@gmail.com

Stick to the reservation that was set the first time. I had my reservation changed 4 times because your company did not have any trucks in the location promised.

My initial visit during pick up was excellent. My drop off visit was totally horrible ! The two elder women at the counter become extremely upset and very much so hostile with me when I mentioned my concerns about my vehicle not being maintenance. The oil light came on about 15 mins after I purchased the rental. Had time permitted itself I would have taken back immediately. However I was on my work lunch break. Nonetheless the elderly woman went on to say that vehicle NO LONGER GET OUL CHANGES AND THEY ARE TO SIMPLY RESET THE OIL LIGHT. Welp any educated human on this planet would know without a oil change there is no good engine , without an engine there is no vehicle. Meanwhile she senselessly ramble on with a bunch of unknown common sense. CUSTOMER SERVICE HORRIBLE , INTELLIGENCE ABSOLUTELY NONE, TRUE DEFINITION OF NOT BEING SMARTER THEN AN 5th GRADER.

Quick Service and employees were polite.

Did not open at 7am as posted, waiting for employee to show up. Van smelled like cigarette smoke, needed to be vacuumed out, and had low tire pressure in left front (stopped at Wawa to add air).

Thank you for everything

The manager, Tina, at the Chester site was very helpful and courteous when we had a few billing issues. She was timely in her communications and always willing to help.

Very convenient the staff was very friendly and helpful a overall good experience

After a miserable experience at a Uhaul place in Malvern, I came here and was greeted with excellent customer service and with exactly what I had a reservation for.

Want to know if cab santitized

Staff friendly

None

Get a bigger parking lot, other than that no other problems.

Very well run location. Staff is friendly and very helpful.

the young was real helpful. She got me, nd out at a gd time.

My ORIGINAL RESERVATION was NOT to this location. My reservation was changed because the truck I reserved and had a reservation confirmation for apparently does not exist YET you people made the reservation and completely ruined my already stressful day.

Quick and easy drop off process.

My suggestion is to continue giving good service. My experiences at 1600 Highland Avenue have always been very good. Keep up the good work!

The young lady there wore many hats she was an amazing 1 woman shown increase her pay and give her adequate help

Why put in all my info for on line checkout and still have to give it to the person at the desk. The item should be ready for me to get it and go. If not why do online check in

It would be nice to see U-HAUL equipment updated with such things as USB connection. The vehicle I rented did not. Thank you.

Provide Delante with some additional training on how to engage with customers. His lack of professionalism was totally unacceptable and embarrassing for your company

Nellie greets everyone with a smile and she is always such a joy to work with.

my reservation was cancelled without informing me. I went to pick up the truck and was told I did not have a reservation. imagine my stress level when told I did not have a reservation and I was scheduled to move. Anyway, I called uhaul and someone was able to reserve an in-town truck.

Big sign on the door saying to wear masks yet not one employee was wearing masks. The guy that helped us was very nice and friendly and the rest of the employees were running around playing tag. There are cameras everywhere so I'm not sure how this is allowed and nobody stops it. The place was dirty!

Not charge for an extra day when I was on time and delivered vehicle before closing. Before this issue I had a terrific experience and service was great. This is wrong. We returned the truck and did not use it for an extra day. Uhaul was closed and didn't open u til 9am. Also, I rented a 20 foot truck and you advised a few days prior to service you only had a 15 foot truck. We already paid for our service and will not accept this charge. Please refund us the money and send us another review so not subjective to this experience.

Staff is so friendly, checking in/out was so easy. Property very clean & well maintained.

Counter person was very nice.

The employees were very helpful when I came to this location that day

On boarding staff was great, off boarding staff was not knowledgeable and tried to service too many people at once. Truck was in poor condition.

The Large door broke on the truck on the first time I opened it at the loading location and it stuck in the open position, the door cables had to be removed to close the big door by the road service tech that took 4-hours to get there and tell me “Ohh Ya, I can't fix it, you will have Muscle the 150pound door up when you want to unload the truck and you'll need to buy a clamp to keep it open! It took 3-people to get the door open and I had to buy a clamp to keep the door open to unload this unsafe, old, truck. I was told my bill would be adjusted to only charge me One Day 0f a Two day rental, I'm waiting to see if this will happen. My back is still hurting from lifting that broken door at our destination! Not a good U-Haul experience but the road service ladies kept me updated as we waited close to 4-hours for the tech to arrive and in a few minutes tell me he can't fix it and he will close the door but to open it will take a few men since he removed the door cables and threw them in the truck. Get a clamp to keep it open too, see ya! What a bad overall experience! Paul D. Cannon 302 603-2799

Friendly

Employees are very rude and unprofessional even the manager. The see you stand there and will continue to have a personal conversation with each other.

Truck was clean and all staff was wonderful and friendly!! I would highly recommend this location.

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Again, nothing. The Pick up/Drop off point is easy to get to. Its close to a major highway with great access in and out. Also just handing back the key and waiting for the email receipt, is effortless. You helped make our daughter's move a lot less stressful. Thank you. I absolutely will always use and recommend UHaul to everyone.

I wouldn't recommend this place to ANYONE. The worker at desk when I rented and returned , was so rude. She shows no respect not even for herself. She needs a course in customer service. Without customer service you have no customers. Without customers you have no job. Wishing all others the best.

you had a fleet of trucks, from which you chose to give me the ugliest, chipping paint on the hood, muddy around the tires of the truck, obviously I was the first customer of the day, unless others were late in picking up their vehicles, Side view mirrors are loose, I had to stop every few miles to adjust them. Other than that, yes the experience was pretty good.

If i rent a trailer from a location I should be able to return it to any u-haul location. An the manager of the location I picked the trailer up at need to have some training classes in how to deal with customers an not get angry on the phone an hang up on customers thats not how a manager should act. And the location is not very easy to find for the roads you need to take to get there.

When picking up the trailer at 8am I told them I'd probably return it the same day. They said they close at 6pm. Since it's location is not in a very good neighborhood I was told if I left it is was still my responsibility. So I asked what tome they open on Sunday, I was told 9am but assured I wouldn't be charged another day. Well, my emailed receipt has two days rental which is not right. I need the second day removed. Thank you.

The people were wonderful and helpful. The app gave me some issues, but the employees helped me with it.

Ok

I would prefer that the associates wear masks, due to the ongoing pandemic.

Tina is awesome. I would like to thank her personally for the the personal experience I had with her. She is the person who I would choose to recommend to help anyone. Her customer service is awesome and I appreciated the way that she took time to help me. If it was not for her I would have lost some precious memories. I just wanted to say thank you and God bless. I really hope that yall are paying attention to this lovely lady because she is an asset to you guys. Tina thank you

Tina was very helpful even at 12am when I called her personal number. She means business, I would hire her any day.

Thanks for your help

The manager at this location is an asset to Uhaul . I have had my storage unit for 13 years. She has proven to be professional very knowledgeable and has provided excellent customer service at all times.

Treated aggressively by management and was spoken to unprofessionally. I would never recommend this place! I was in the unit less than one month and bugs was on my things. I moved out immediately!

I love the way you always had acess to the storage

The staff is always pleasant and professional. I will definitely use this location again for all my Uhaul needs.

AWESOME LOCATION

The management and their staff work hard to service any needs and concerns of the customer. I was well pleased with the service and the upkeep of the facilities. I highly recommend this location

The service provided was awesome thank you so much

The staff is polite but need some work on presentation of themselves.

I found Ms Tina very helpful, polite, respectful and always in an energetic individual. It was a pleasure working with her.

Very interested easy process

The staff was always very helpful, we really appreciated it! The only issue we didn't like was when we moved our stuff out we found a dead mouse

I had multiple units (4) I would have liked a discount for having that amount. Now that the rent is increasing I can't afford having that amount. I found the staff to be very nice.

Thank you u haul

Thanking Tina for being such a great manager caring for her customers going above and beyond 😏 Tina your the best Thank you bunches God bless you

Management made me feel very welcome.. Ms. Tina the best and her staff.

I had a great experience with Tina, she's awesome to do business with.

I was unsure of my exact needs and the representative was patient and walked me through options. I definitely appreciated his courtesy.

Just keep doing a great job!!!

Your staff was very helpful and knowledgable. Jacklynn I believe her name was when I called made my Fathers Day with her help on the phone and helping me get a storage unit. Fantastic Team you have.

Very friendly. Computer system unavailable to give codes for spouse access. We have 1 card to share in order to gain access to our locker.

Great customer service and nice environment

They were very supportive to me they care about your merchandise a lot and always work with you when you are in hard ship thank you so much for being there always

My experience with u haul of Chester Pa was outstanding. My needs was met with 100% satisfaction. This u haul dealership is the best on the entire east coast. Thank you to everyone evolved.

Everyone that works this branch has great customer service!!

Always satisfied with services that U-Haul in Chester Township provides. I've used them twice in 20 yrs., and the services are impeccable.

First off my name is spelled incorrectly . I was promised a unit for $89 a month. When I got to the facility A male employee so me there they didn’t have the units available and I paid almost $40 more

Decent place

Mrs. Tina and her staff are very helpful and polite. Excellent service given.

Tina and her staff are great. accommodating and respectful. pleasure to work with.

Knowing Chester from a decade ago I was worried the service would be lacking. However the two people a woman and a young man were VERY helpful and VERY friendly.

I appreciate the interaction of manager and staff.

I reserved online. I was told that my first month would be free and that I would not have to put any fees down. I get there and my total was $120.00. Poor customer service and false advertisement

good customer service

A little expensive, but worth it

I have been a customer for over 15 years and you start to develop a friendship and know the people. The manager Tina and Delante with all the other representatives were exceptional. Will miss them

Could certainly use more lighting among the storage units, and some visible presence of security cameras would certainly be welcome as well. Otherwise clean, well-maintained, and rather secure feeling

This location rocks! 1600 Highland Avenue chester PA was awesome and professional phenomenally. The best customer service I have ever had since I've been dealing with uhaul.

These people don’t even communicate before auctioning your stuff then they email you how much it went for $70 when all that stuff was worth more then .

No. Comment

Thank You Team U-Haul

The staff gave Great customer service

The staff are always so helpful and knowledgeable, they can handle any problem you present them with and do it courteously. I will certainly reach out to U-Haul Chester when I need a storage facility.

The lady that was there the day I got there it was very nice I think she was the manager

Team was great!(Khalil)

Would not come back

Rat poop was everywhere and bit they my clothes and shoes and wood on my chairs