Customer Reviews for U-Haul Moving & Storage of Charlottetown

2,617 comentarios

18 Capital Dr   Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

(902) 626-3320

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(902) 626-3320

18 Capital Dr
Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

harley D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND F. 
Clasificación:
5.0

Very good staff every time; must be doing something right with training!

thane a.  |  Overall Experience 
Clasificación:
5.0

very efficient service.

Ben L. 
Clasificación:
5.0

Thank you for your kindness and understanding in our situation. Stellar customer service!

RICHARD GARY B. 
Clasificación:
5.0

Counter staff/ manager could be a little more pleasant.

R Y. 
Clasificación:
3.0

The young girl at the. Counter was very friendly but the van had warning lights on in the dash tire was low in air and it was not cleaned could not see out the windshield from the dirt on the inside very hard to drive into the sun with windshield like that

micheal R. 
Clasificación:
3.0

El cliente no dejó un comentario.

NONE S. 
Clasificación:
4.0

I have had my storage unit for 11 years now. I use it for work only

LINDA M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service !

Gregory M. 
Clasificación:
5.0

Excellent customer service! Very happy with my rental from start to finish! ¡Gracias!

JANETE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo A. 
Clasificación:
4.0

Wiper fluid was either not working or was empty.

PETER JOSEPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORRADO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERTRAND F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane M. 
Clasificación:
5.0

Not a thing Everything was great Very organized and great staff I will continue to rent from U-Haul

SHAWN K. 
Clasificación:
5.0

Helpful staff and easy access to a clean unit.

beth p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO M. 
Clasificación:
5.0

Only issue I had was not being able to do Self return. For some reason the system either my phone or wifi connection would not allow location to be registered. In the all got resolved.

JOHN B. 
Clasificación:
5.0

Staff friendly, very helpful and accommodating. Great experience. Will def use this service again

Ellen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANVIR S. 
Clasificación:
1.0

So many complaints I don't even know where to start. But I will say the young man that took our truck when we returned it should NOT have a job at uhaul I have never experienced so poor customer service ever ! He should be embarrassed of the way he treats people

CLAYTON JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY ALANNA P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M.  |  Overall Experience 
Clasificación:
5.0

Good experience

Jason M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEC W.  |  Online Move In 
Clasificación:
5.0

Thank you !!!!

DELLAR D. 
Clasificación:
5.0

It was very busy with only 2 staff on at end of the month. Both gentlemen were fantastic but they could have used more help as they looked run off their feet.

Mary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
2.0

El cliente no dejó un comentario.

AHMAD K. 
Clasificación:
3.0

We booked our uhaul for 8 am and were notified days before our move that it was pushed to 4:30 pm. There was a note on file to contact us if a truck became available sooner. We were contacted about a truck that became available at 1 pm, we were told it was being held for us, and on arrival found out that it had been rented out. Very poor customer service.

JILLIAN SAMANTHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

Great overall experience.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
3.0

Service was great but we had to go with a smaller truck (15')than we wanted(17' or a bit bigger).We were told trucks were shirt right now.We picked up our truck at 8 am and told it had to be back at 2 pm sharp.I understand others need to move also but we would of liked the truck for the day.We did get moved but had to do extra trips with my sons vehicle and ours which one more trip in the uhaul would if saved.Years ago you would rent the truck and have it for a full day but I realize things are different times now.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gail s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon H.  |  Online Move In 
Clasificación:
5.0

Fuel gage needle was just under full mark when started driving truck. We drove 9 klm which needle didn't move much. I put $20 fuel post usage which put fuel needle way over the Full mark. Seems a bit unfair considering we only drove 9 klm or 5.593 miles. Otherwise it was great experience.

ROBERT D. 
Clasificación:
5.0

good service.

NONG G. 
Clasificación:
4.0

The agent who served us was really rude didn't have good customer service skills or polite banter it made the entire experience something I wouldn't want to deal with again.

D'VAC ALEX M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

Great customer service. Thanks Tyler for the prompt check in.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
2.0

My request from Uhaul was a rental on the 30th to move out of my apartment and a rental on the 8th to move into my house which was closing. On the morning of the 30th I was informed less than 2 hours from my rental time that I would not have access to the truck I had booked nearly a month in advance. The representative on the phone was sincerely apologetic; however, outside of a potential rental later offered no solution to me outside of a $50 credit. This made life quite difficult for me and with no advanced warning I had no time to plan an alternate solution. I went in later that day to return some unused boxes, while I was there I (very politely and understandingly) inquired on the status on my rental on the 8th. I simply wanted to ask about how certain my rental was as I couldn't have what happened on the 30th repeat itself on the 8th. The representative was quite defensive and not very friendly to my inquiry. I understand customer service and I understand that circumstances are out of the employees hands; however, treating a client who is simply asking a question and wanting reassurance for their future rental is controllable. I consider myself a very understanding person, but the people skills displayed wasn't overly positive and the fact that I was given to little time to make plans for my first rental was underwhelming. The rental on the 8th was good, the rep at the store that day was attentive and pleasant. I don't believe I'll be using Uhaul in the future and will likely seek other options. As a piece of constructive criticism, I might recommend either having an emergency truck to offer clients in situations like I'd experienced on the 30th or at least a 24 hour notice so they make alternate plans. I understand some circumstances can't be foreseen, but they CAN be planned for, and this is where this location/Uhaul had let me down.

JESSE K. 
Clasificación:
5.0

Very friendly staff. Brandy was excellent to deal with. 10/10

JAMES C. 
Clasificación:
4.0

I had a very frustrating time using the app to pick up the van outside of business hours. this put a departure delay of 1 hour on my trip. I will NOT recommend the 24/7 service or the app.

Leigh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
1.0

Way over priced! Couldn't understand them! Got ripped off! Rip off!!

KEIRSTEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

Vehicles are in a bad state of repair but very clean

ANDREAJEAN M. 
Clasificación:
1.0

Well this was quite possibly the worst experience I have ever had. I have never used uhaul before and I can promise you I will never use uhaul again. I booked a 26 foot truck two weeks in advance from my move. Three days before my move uhaul called to cancel. Uhaul provided me with a 10 foot truck for Saturday, so I had to find another truck to help. Uhaul did not explain how payment works and what I would be paying for, I specifically asked the woman that called me to cancel my truck how much I would be paying, she told me $19.99, not until I was picking up the truck did I learn I was paying for mileage. When I returned the truck I then learned I would also being paying for fuel. I have used moving companies in the past and I absolutely will be using moving companies in the future. I will never use uhaul again, the staff on the phone gave me false information, the staff at the location were rude and didn't give me all the information I needed as well, and I will never be back nor will I ever recommend uhaul or say a good thing about uhaul. There was nothing good about this experience. I'm surprised this business is still afloat with how it operates. Train your employees to give your customers the proper information for starters. Never again

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank h.  |  First Impressions 
Clasificación:
2.0

The worst customer service ever! I have always used this location when I have needed a uhaul but this last experience made me want to take my business elsewhere.

KATHERINE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANNON R. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

No suggestions for improvement. The folks at U-Haul helped make the whole experience as easy and pleasant as possible.

Ivy W. 
Clasificación:
5.0

The price of the trucks are reasonable, but the mileage rates are astronomical!! That cost more than it did me to refuel the tank. I understand that there are costs associated with "wear and tear", but I only traveled like 100 kms, not 1000! I can't imagine what that bill looks like if I had to take one off island.

Laura L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDON L.  |  First Impressions 
Clasificación:
4.0

Store is very cluttered could use a bigger space

G G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISA T.  |  Overall Experience 
Clasificación:
1.0

The manager at this location was rude and not helpful. The experience was unpleasant. I will be exploring other options for my future rental needs.

ERIC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HOOIE L. 
Clasificación:
4.0

Charlottetown office staff are exceptional.

kim n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hubert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHRAF J. 
Clasificación:
5.0

Kyle, was fast and efficient. Thanks

MICHAEL W. 
Clasificación:
5.0

Employees at Charlottetown office are exceptional. Well organized, make extra effort to schedule trucks to accommodate the most people possible. Highly recommend!

KIMBERLEY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

Nice and convenient

SIMON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jijo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Conner D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVING D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth Richard J.  |  Overall Experience 
Clasificación:
2.0

Service was great and fast. The staff at this location are wonderful. The van I rented was great. My issue is with the hidden costs and the after-hours self-return process is far too clunky. To the point that it appears deliberately difficult to use to just make you give up and pay the $20 fee. This process could easily be fully automated. And there's no reason for a $20 fee for check-in. It would take staff 2 minutes. As for hidden fees: the van is advertised at 19.95, but it's actually closer to $50. I booked for three days and paid $144. I don't mind paying for good service and products, which U-Haul has. But be upfront about how much it will actually cost.

Douglas D. 
Clasificación:
5.0

Fantastic service.

Jared B.  |  Overall Experience 
Clasificación:
4.0

Thankfully the store was open when I picked up my truck as the mobile pickup didn't work and the representative had to do it manually but was very knowledgeable and made things go smoothly anyways. He was a very nice young man to deal with!

AMY P. 
Clasificación:
5.0

Nothing really, quite clean vehicles with a great service!

mahmod S. 
Clasificación:
5.0

Amazing! Uhaul has the best employees hands down that I've recently experienced.

Tim B. 
Clasificación:
5.0

The open sign light was off on pick up and drop off date which made me think maybe you were closed. Just a thought to remember to turn it on or take it down if you don't use it :)

DEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rennie v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
3.0

Make sure your credit/debit terminal is working properly so you do not have to do a manual input

PAUL T. 
Clasificación:
5.0

I had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.

vanessa c.  |  Overall Experience 
Clasificación:
3.0

grease back door fix broken air vent remove 2 wheel dolly & blankets from back of the truck - only put in if if customer requests as they take up valuable space in truck

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBLE W. 
Clasificación:
5.0

Would be better if you could drop off empty trailer to a uhaul at final destination

MM M. 
Clasificación:
5.0

Rented a storage unit and several trucks over the last year. Staff are always very friendly and helpful.

(Barbara) lynn C.  |  Overall Experience 
Clasificación:
5.0

Considering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. ¡Gracias!

Shelly M.  |  Online Move In 
Clasificación:
5.0

15 hours prior to my pickup time I was informed that the 10' truck I had requested was unavailable. Instead, uhaul was going to be providing me with a 26' truck which I had neither the ability to drive, nor would it fit in my loading OR unloading area. If not for the amazing staff in Charlottetown I would have been completely out of luck. They were able to provide me with a 15' truck, which was still bigger than needed, but out of sheer luck that a random customer had left it in the wrong location. I can understand being moved up one size of truck. I can understand not having the truck I request if I request it the day before. But I requested a 10' truck A MONTH before I needed it since I knew how busy this weekend is. Assigning me a 26' truck less than a day before my pickup time is completely unacceptable and shows no respect for me as a customer. I wish I could say this was a first time occurrence, and I doubt it will be the last.

DANIEL S. 
Clasificación:
3.0

Storage room was not clean. Staff member was not very helpful.

HZPC A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULINE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

G G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bennett M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALAN E. 
Clasificación:
5.0

Everything worked out efficiently without any problems

Scott G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Auston L. 
Clasificación:
3.0

Take accurate mileage. I took a picture of the mileage at pickup which was 65070.6 and upon return it was 65080.7 total of 10.1 miles. The receipt shows 65070.0 and 65080.7 so I was charged 1.43 per mile. 1.43 x 10.10 is 14.44 +.17 tax and 1.43 x 10.70 is 15.30 +.18 tax. My point is if you want to charge for the 10s of a mile on the back end make sure you put it on the front end. I paid for 1/2 a mile extra. I believe in fair is fair.

GLENN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean R. 
Clasificación:
3.0

El cliente no dejó un comentario.

william/Brandi a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin A G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P.  |  First Impressions 
Clasificación:
4.0

Only concern was no discs locks available.

Kenneth Richard J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

harold H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATRIONAJANE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio J.  |  Online Move In 
Clasificación:
5.0

Our assistant was knowledgeable, helpful and competent.

Dawn K.  |  First Impressions 
Clasificación:
5.0

- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !

Roger R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

randall m.  |  First Impressions 
Clasificación:
5.0

The staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...

Carol K.  |  First Impressions 
Clasificación:
2.0

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can't answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Ken P.  |  First Impressions 
Clasificación:
5.0

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. ¡Gracias!

Jeanette M.  |  Online Move In 
Clasificación:
5.0

Usual great service. Thank you!

philippe b.  |  First Impressions 
Clasificación:
5.0

It was very easy to rent our unit. The person who waited on my was very efficient.

Atlantic Canada O.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, nice clean user friendly facility.

Falina D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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